Nothing like that new car smell!! A huge THANK YOU to the Right Honda crew! I've worked with David (Frenchie) a couple of times and would highly recommend him. He listens to your wants/needs, helps you fully understand what you're getting into when buying or leasing, not pushy at all and very patient. Thank you again to all who helped put this sale together! read more

Right Honda - Auto Repair Near Me - Scottsdale, Arizona

Salesmen AFTER , giving OTD price texted back added on just $12,000 when he thought we had a meeting of the minds. We did not. - When I asked how the price jumped. $12,000 he said "oops I hit a wrong key, let me fix that" he then said they charged $1,899 for things the dealership added and couldn't be removed in order to get the car ready for sale. Well, that's not my concern- that's dealer prep. I don't pay for that- that the cost of doing business for them. I was shopping online and he told me the prices online on their website is not the TRUE selling price but a guesstimate. Because they were making no money on financing or add ons he said the price changed online. I went online figuring to pay for a car , taxes, license, doc fee ( questionable) but in the end - after fixing his mistake from above still had tacked on $6,000 to the online price . At that point I was more than done with his lies and Right Honda. I have so much more to say but I'm exhausted from all the back & forth with much of that making No SENSE. The breakdown given me changed three times never for added items . When he thought he had an interested car buyer he thought he had a SUCKER ! Stay FAR away from RiGHT HONDA--- read more

I went into Right Honda to trade in my vehicle and purchase a new one. After spending nearly four hours at the dealership, they finalized a deal with me and allowed me to drive off in the new car. I was under the impression everything was approved and completed. About a week later, I received a call from finance stating that my loan was not funded due to my credit profile. I then had to return the vehicle because they failed to properly secure final loan approval before letting me leave the lot. As a customer, this feels extremely unprofessional and disorganized. Loan approval should be finalized before a vehicle is released. It caused unnecessary stress and inconvenience having to unwind the entire deal after believing everything was complete. Unfortunately, I cannot recommend this branch based on my experience. Buyers should be cautious and make sure financing is fully approved before driving off the lot. read more

Absolutely unacceptable experience at Right Honda in Scottsdale. During a basic oil change, they stripped my oil pan bolt and then had the nerve to tell me I needed to buy an entirely new oil pan to fix a problem they caused. Instead of owning their mistake, they tried to pass the cost onto me. I have been a loyal customer and have trusted this location with all of my car repairs, but this situation shows a serious lack of accountability, care, and competence. An oil change should not result in major damage, and the way this was handled was beyond frustrating. I will never return to this location and would strongly warn others to think twice before trusting them with their vehicle. Extremely dissatisfied with the quality of work and the way customers are treated here. read more

**UPDATE** To my surprise right Honda reached out to me. They wanted to know in detail everything that happened. The conversation was very friendly and we worked through discussing what the issue was. I greatly appreciate the phone call they gave and felt like they cared. It meant a lot that they reached out and we were able to end with a good results. read more

Right Honda - Auto Repair Near Me - Scottsdale, Arizona

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Right Honda more like Wrong Honda!! Strap in, I'm going Karen mode on this review and it's welllll deserved! I made an appointment for a specific car and received multiple confirmations including one the morning of. So I drove 40 minutes to the dealership, only to be told the car had been sold the day before. That's a pretty big thing to miss when you confirm an appointment. I was told they "don't have a way to communicate with each other once a car is sold." I'm sorry, you're telling me a car dealership doesn't communicate.. about cars.. being sold? They did apologize, but it felt very surface level given that the whole reason I came in no longer existed. I was then shown a different car to test drive, but there was little to no effort to actually walk me through it or answer questions, which made the experience feel pretty dismissive. I was offered water when I walked in, which I never actually received. Honestly, that missing water sums up the whole experience: promised, but never delivered. The only time there was any real urgency was when I followed up upset after leaving. Funny how that works haha Save your money for a dealership that cares read more

One of the easiest and fastest dealership experiences I've ever had! This past weekend, Matt was able to help me get into a new 2025 Civic! He was kind and thoughtful, easy to work with and one of the best salesman I've worked with. Very little pain and hassle! They want to get a deal done and move cars and I'm all for it. Would HIGHLY recommend Matt and the people at Right Honda for treating their customers well and making sure they are satisfied with their purchase. read more

Right Honda - Auto Repair Near Me - Scottsdale, Arizona

After an appointment I noticed my tire was low or possibly flat. I was close to a dealership and slowly proceeded. I pulled into the service center. Steven, service advisor helped me. He was kind and pleasant. He asked if I meant to be in the Honda service. Oops! The two service areas are next to each other and I did not notice. He said no problem and he could help. Right Toyota and Honda have a Uber system in place for customers. A ride will take you to a close location for food or whatever. When you're ready to return, text the advisor and they arrange a ride for you. Awesome service that I used. Worked perfectly. Waiting patiently for my service. Five stars plus. read more

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The sales people were quite friendly. Unfortunately the problems I had were related to the financing departments communication skills and the lack of transparency. Numerous hidden fees, inaccurate or omitted information. I was given misleading information regarding maintenance programs or lease policies, which caused me added costs and distrust. Look elsewhere, such as Honda on camelback. Super helpful honest staff. read more

We are in receipt of your recent communications attempting to modify the terms of the Retail Installment Sale Contract for the 2026 Honda Civic purchased and delivered on January 10, 2026. Let me be very clear: The contract was fully executed, consideration was paid, a trade-in was surrendered, title and power of attorney documents were signed, ancillary products were activated, and physical delivery of the vehicle was made. Your own delivery and closing documents confirm that the transaction was completed and consummated. We do not agree to any modification of the contract terms. If you are claiming that you are rescinding the contract, then you must provide, in writing, a formal notice of rescission along with complete written instructions for unwinding the transaction in full, including but not limited to: Return of all monies paid Full restoration of the trade-in or its full cash value Reversal of any payoff actions Cancellation of all backend products and service contracts Written confirmation that all obligations are void Confirmation that no negative credit reporting will occur Reimbursement of any costs or damages caused by this attempted unwind Until such written notice and full unwind instructions are provided, we consider the contract active, valid, and fully enforceable. We do not consent to any re-trading, re-structuring, or post-execution modification of this transaction. Any further attempts to pressure or coerce us into changing the deal will be documented. We filed formal complaints with Honda Customer Service, AZDOT, AZ attorney general office. This is YO-YO financing and you stated you would be able to get an interest rate of 8.3% if we added on the 5-7k additional warranty. And then backtracked on the promised rate. The consumer should not have to pay for the dealerships miss representation of the lender's approval. The issue isn't his credit score lack of downpayment or the negative equity of 4,000 the dealership should take the loss and continue to save faith on returning customers. Please govern yourselves accordingly. read more

UPDATE: Looks like Right Honda is back to the same old tricks. I got another letter from Illinois with no sender info. Lo and behold, it's another offer for my Honda Civic. Matt responded to my previous review in 2023 saying I would be removed from this mailing list. I guess Shayne did not get the memo. I called and told them to remove me. The next step is going to the FCC if they continue to harass me. read more

Right Honda - Right Honda is back at it! - Auto Repair Near Me - Scottsdale, Arizona

Honda service department is an absolute joke! How is diagnosing an issue not covered under a warranty on a car that's leased? They literally wanna charge me $190 just to look at it. I'm about to say screw Honda and take my business to another dealership in January when my lease is up. This is now the 3rd bad experience that I've had with the Service Department at Honda. read more

Such a poor customer experience and the service department is so inept. I bought a certified car that had a failure, and they claimed the bumper to bumper extended warranty didn't cover it. Way too much staff that have zero clue. Tried to overcharge me and said I needed to have an expensive fluid service done that was that was done one month earlier. read more

Part 2: Went back to turn in my lease and maybe get a good deal for the holidays Hunter was great but once someone else took over it just felt different. There was really no effort or attempt to work out a deal. I kept their lease clean and practically new w low mileage. I had some positive equity and I asked for honesty and that's what they gave me. It was abt an hr drive back and forth and I was disappointed and expected more. Hunter, sorry it didn't work out. Thank you for checking in from time to time. I got a better deal than what I asked for elsewhere. I hope you take the time to treat your future customers w/ enthusiasm, compassion and keep the consistency. And never say, it's impossible. It was def possible but maybe you didn't have the right resources. read more

I've purchased and leased eight vehicles for my family from Right Honda in Scottsdale in recent years, always working with Matt D. Until recently, I had nothing but positive experiences. Unfortunately, since the recent change in management, the dealership has taken a sharp turn for the worse. It now feels like a throwback to the shady dealerships of the '80s--high-pressure sales tactics, inflated offers, and a lack of basic respect for the customer. I experienced firsthand a sales GM speaking down to me and flat-out telling me I didn't know what I was talking about. Even worse, they failed to honor the terms we agreed on and changed numbers mid-deal as if customers wouldn't notice. Inventory on the lot appears full, and now I understand why--many vehicles suddenly have 25% markups, which they're blaming on the new tariffs. But those tariffs wouldn't even affect the cars already on the lot, making it feel like a convenient excuse to overcharge customers. Pricing transparency is nonexistent; many cars don't even have visible stickers unless you specifically ask. What was once a dealership that respected returning customers has become focused solely on squeezing every dollar out of every deal. Even small touches that used to make the experience better are gone. In the past, you were offered water multiple times during your visit. Now, if you ask, you're directed to a water fountain with plastic cups. When I joked about the change, I was told the new GM cut bottled water because "it costs too much." I understand dealerships are in business to make money, but if you get me to drive in based on a deal, only triple the numbers once I arrive--you've lost my business for good. The new GM has ruined the dealership. read more

Just wanted to shout out Alex G. for going above and beyond during my last visit! Super helpful, polite, and genuinely cares about the customer experience. He took the time to explain everything clearly and made the whole process easy and stress-free. This shop has consistently treated me with respect and professionalism.you can tell they actually care. (And yes, Rocky, you're awesome too! ) Thanks for always taking good care of my car. Keep up the great work, team! Big thanks and special shout out to Alex Gallegos. Somebody get this guy some credit! A++ job my friend and the rest of the team as well. Keep up the solid work! read more

This review is for service department specifically. Brought my 2025 Ridgeline that I purchased from Right Honda (Danny was awesome) in May for its first service appointment. I dropped my truck off with Micha at 7:30 in the morning. He verified I had Honda care and my phone number. When I hadn't heard anything by 1:45, I decided to give them a call, only to learn my car had been ready since 11:30. Through talking with Micha, he said I had opted out of text messages, but I had not opted out, he had me down for email communication (but he was texting) me. Micha apologized and corrected it in the system. You may want to verify that your communication with them is correct before leaving. There was no follow up when I wasn't heard from. In this day, when you spend almost $50,000 on a brand new truck, purchase the Honda care to have your service done at the dealership. I don't have to bring my vehicle to Right Honda for service, but I purchased it from Right Honda, so thought why not go to the dealership I purchased it from. People have choices in dealerships and service departments. A simple car wash would be the attention to detail that would make people feel they are valued and the dealership appreciates their choice to bring their vehicle to them. They already have the personnel on site since they wash your car when you purchase it. Right Honda Service department could do better. In fact, they really need to re-evaluate the meaning of the word service. When your business is to provide a service, you should really make the customer feel like they, their time, and their money is valued. I will think twice about bringing my vehicle back for its future service needs, especially when there are numerous Honda options in the area. read more

Tristan Dailey was a pleasure to work with and made the process as stress free as possible. Cannot recommend Tristan and the Right Honda team enough! read more

Right Honda - Auto Repair Near Me - Scottsdale, Arizona

Terrible! They took total advantage of me.Both the salesman, jean and the accountant. Their customer service rep reached out to me saying how sorry she is and how much they take these seriously.Well, I think that's ridiculous, because they would be offering me a deeply discounted car for what I went through. I wouldn't even take it if they offered it to me.That's how disappointed I am in wright Honda!!t read more

Was told oil change would take an hour 1h45 later.... guy said I'm next out 2 hours and 15 minutes since I arrived here and I'm still sitting here with no communication. Not like I've got anywhere to be today!! Thanks for wasting my time Update at about 4pm (dropped car off at 1:30) Wouldn't even be upset if i was given a realistic timeframe because at least I could've got something done today read more

DISABLED VETERANS BEWARE: We bought a used vehicle here and they sent the registration for this year 2025. They said they covered the registration fees when we purchased the vehicle. Today we found out from the DMV that they used my husband's 100% VA disabled status to pay less for this car registration. They did not tell us they were using his disability to cover the cost. This is upsetting because we have a family van that we use his benefit for every year. Our family van is more pricey on registration. The dealership did not ask us or tell us they would use his disability. So we could not financially plan for it. Or even factor the car price differently if we knew they were taking money from his benefits, which he served this country and fought overseas multiple times for. read more

I've been bringing my vehicle to Right Honda in Scottsdale for two years now, and it's been my go-to and only service location since purchasing my car. Kelsey has been absolutely amazing as my service technician throughout this time. Every visit is smooth, welcoming, helpful, and efficient. They never waste my time and always make sure I'm taken care of. Kelsey is incredibly professional, thorough, and communicative, ensuring that all of my concerns are handled each and every time. I also want to highlight Tim and his entire team. They do an amazing job and truly take pride in delivering the utmost quality in their work. It shows in every interaction and service visit. Thank you all for making car maintenance stress-free and for treating customers with such care and respect. 10 out for 10 service! read more

Very bad experience. New 2026 Honda CRV hybrid sport buttons for speaking result in an error. Phone is an android motorola 2025 that works fine with a 2017 toyota. Service department is less than helpful. The button will work if you cable the phone to the port but not wirelessly so obviously there is a handshake protocol bug for wireless connection for some phones. These people are rude and less than knowledgable. Instead of reporting the issue so it could be fixed they simply were rude and less than helpful read more

I don't appreciate Right Honda calling me at 8pm to discuss options about my leased vehicle, when I have a year left on it. 1. Not the best experience at dealership I've ever had. 2. They tried not honoring the purchase quote they gave for my old Civic. 3. It took over two weeks to get me the check for that Civic. (Which I had to pick up since they failed to mail it.) 4. They threw in the free oil changes, but failed to mention that the free oil changes are only good when it reaches 10% and expires after 2 years. 5. Unless you're knowledgeable and experienced car buyer, they will price gouge you. 6. I would not recommend them. read more

Really a great company. Sales was perfect and Alan, the service manager Has always been extremely helpful. I keep going back.

When I went to get my tire patched elsewhere, I discovered my wheel lock was missing. Steven fit me in immediately and gave me one to keep! Thanks for making an annoying situation better! read more

Recently traded in my vehicle to buy a Honda CRV Hybrid at Right Honda with Gene Gebeke - great salesperson, personable, and did not waste my time. Not pushy like your typical car sales guys at other Honda's in the valley. Go see Gene! read more

On top of the 3 other things I left a review and complained about, just realized that the service department stripped one of my battery clamps. I think the sun has damaged all of your brains out here. Every place my wife and I have taken our vehicles to out here in AZ, they always come back damaged or the job was done incorrectly. read more

I just bought my 8th car from Logan Michaels! I love Right Honda and working .. Logan makes buying a car fun and he goes above and beyond to make sure you are taken care of!! Thank you Right Honda, Logan, and Zach!! I am a Right Honda customer for Life!! And this Prologue is AMAZING!! read more

Right Honda - Auto Repair Near Me - Scottsdale, Arizona

Timothy Hatcher the service manager has horrible customer service and when I said I need the recall fix on my Honda he laughed and said he no parts to fix the recall. I expressed my frustration with the lack of service for the last 18month when I come in for my Honda care. The same each time I visit is "we don't have the part" Tim Hatcher proceeded to laugh at me. Then he refuse to service my car. i emailed the mangment General Manager Jonathan Kang no response from him. Service Director Jon JonesI no response from him either. I ended up talking to Tara ljar which is the Customer Relationship Manager. She sided with Tim Hatcher. So here at Right Honda the customer is the joke and they don't care how the customer is treated. I refused to be made a joke of and I made a formal complaint with Honda and I am hopeful that Tim Hatcher will no longer be employed at that Honda dealership or any other car dealership. We will see if Jonathan Kang has respect for the customer. Ultimately this reflects on the upper management above Timothy Hatcher and the General Manager Jonathan Kang. Good luck to those that still go and get service or purchase a vehicle at Right Honda of Scottsdale AZ. read more

I had a 7:30 appointment for an oil change where I was quoted 90 minutes by my service advisor, Truc. This is average for a Saturday morning. I let her know that I would be waiting in the lounge. When 10 o'clock hit, and I was not notified, I thought it was taking a bit long but once 10:30 hit, I figured I would inquire as to the status of my vehicle. She informed me that the car was done and that I should have received 2 text messages at 8:53. one letting me know the car was done and one with the inspection report. I had not received either one. Nor did she come get me from the waiting area. I sat in there for 3 hours! When I asked her why she didn't come get me, she responded that it is all electronic now. 3 other service advisors came in and out of the area multiple times to get their customers and sat and explained their inspections. I did not see her a single time! Apparently, her customer service skills are lacking. She explained that they are testing a new system and it may not be sending the notifications. I told her that she should not rely on technology to provide a service that she should be providing. I also asked her to send a copy of the inspection report to my email and she tried but I still have not received it. Overall, I'm glad that the oil was changed but not pleased that I spent 1/8 of my Saturday waiting for it to be done... read more

This dealership took me to the laundry. Sold me a rental car with multiple issues last November. First and last time I will ever buy a car at dealer. read more

Updated: They realized customer service wasn't what it should be and made it up to me in several ways. I credit their Customer Relation Manager for taking initiative and making my experience so much better!! Every time I come here, their estimate of how long they need to work on my car is off by up to an hour. I'll be going to another dealer next time because this was one time too many. So an update as I sit here waiting... the lack of communication between the technicians and sales people is frustrating. After being told 3/4 hours, then being told another 30-40 and still not done. You'd think in all their years of doing business they'd be able to do better. read more

Took my car here for the first time out of convenience because I live close. I had a concern with my car shaking and was told that they thought it was a fuel injector problem after initial testing. But they did a second test that determined that wasn't the case. I was then told face to face that they were able to replicate my concern and that it can be normal, but then turns out my service record says that "the customers concern was not able to be replicated." 3 weeks later, the concern I had got worse, turns out there is a misfire and I am now getting my fuel injector as well as a completely failed spark plug replaced. read more

A big part of making a decision to purchase a car is the service department. If you're considering a Honda vehicle, it would be a great choice to use Right Honda in Scottsdale because they have an excellent service department. We often judge Service Departments by the trust and relationship we have with our Service Advisor. My service advisor is Truc Nguyen. She is honest, she is a straight shooter, she is an outstanding communicator, and when she tells you she is calling you back she absolutely will call you back in a reasonable time. The pricing is fair and the service is outstanding. I highly recommend Right Honda. Miguel Foegal. read more

I've never written a review like this, but what happened to me at this Honda dealership was so outrageous I feel morally obligated to warn others. I dropped off my car for service, thinking it would be in good hands. When I returned, the sales manager (yes, SALES, not service) said there was no record of my car, no check-in, and claimed he had no way to find out. I was shocked -- no calls, no notes, nothing. I asked if he could contact someone from the service department, and he gave me the runaround, saying, "I don't have access to their numbers." So let me get this straight: a Honda manager has zero communication with Honda's own service department? You expect me to believe that? Then it gets worse. I had to call the police because at that point I thought my car might have been stolen or misplaced. And guess what happened when the officer showed up? Suddenly the manager changes his story -- "I'll go check" -- and lo and behold, my car was RIGHT THERE THE WHOLE TIME, just sitting outside. No apology, no urgency, just vibes and excuses. They told me I'd have to come back days later to get service -- like it was no big deal that they tried to convince me the car didn't exist. This wasn't just mismanagement -- it felt like gaslighting. If I hadn't pushed and brought law enforcement, they would've left me hanging with no explanation. I will NEVER trust this dealership again, and if you value your time, your sanity, or your vehicle, neither should you. read more

Customer for over 20 years and this is my go to Honda dealership!! Shout to Hudson, the best salesperson ever (minus my brother in the early 2000s) who always makes the buying process fun and easy despite my stubborn negotiation tactics ! Also props to the service team, especially Bill Thornton! So if you want to buy a car, ask for Hudson, & then go service your car with Bill! They are the best! 10 out of 10 recommend! read more

I traded in my car recently. After signing paperwork, I did a final look over the car. I found a chip in the plastic bumper. They offered to fixed it and add in a full detail the day that they fixed it. I picked up my car tonight, the chip was fixed but then I found the inside of my windshield filthy. After a supposed "full detail", streaks on the inside of the glass looked like this. Overall, good customer service from the sales department, but wouldn't recommend a detail from the service department. Very disappointing. read more

Right Honda - This mess is the INSIDE of my windshield after a "full detail". Made driving with light hitting the windshield very difficult. - Auto Repair Near Me - Scottsdale, Arizona

I want to share my experience in hopes of saving others from overpaying. I was quoted a lease deal at Right with no add-ons. After reviewing the numbers, I discovered that Right Honda's offer was $9,600 more expensive than the exact same deal I eventually secured at another dealership. Nothing about the vehicle or lease terms had changed except i was offered 12,000 instead of Right Honda's 10,000 miles/year. Right Honda's pricing was significantly inflated. Had I not gotten a competitive quote elsewhere, I would have overpaid by nearly ten thousand dollars. I strongly recommend coming in with multiple bids before negotiating here. Transparency and fair pricing should be a baseline--not a negotiation. This experience was disappointing and felt like a clear attempt to take advantage of a customer who hadn't shopped around yet. Right Honda is clearly only concerned with Right Honda. read more

Update: I had to go in four times and spoke with several managers. We reached a full resolution on the security package, and a partial resolution for the protection package. BEWARE! I walked away feeling like I got scammed. I found a great price for a used car on CarGurus. I went in on Saturday, and they mentioned a protection package of $1,895. They stated they installed tint, a ceramic paint protection, and door guards. If the vehicle already had tint why am I paying for it again? I'm thinking they are charging me for something the previous owner already paid for and had installed. So, a sales manager comes over and asks what price I wanted. I asked if the price of the protection plan can be removed. He says ok, and walks away. He comes back and says he can't remove it. Eventually, I asked about the trade in value for my car. They offered an extremely low amount (2k). I declined. The manager comes back and offers (3k). I checked the kbb value of my vehicle before going in and it was 5k. I accepted the offer, but still felt it was low. In the finance room they added an ADDITIONAL amount of $1,700 that was listed as "Rockledge Security". I did not agree to this with the sales reps and they did not mention it. I thought this was the protection package for tint/paint. The next day when I was reviewing the documents I realized this was completely DIFFERENT. I did not receive any documentation about the tint, paint, and door guard protections. None of this was itemized on my contract. So how do I know the work was actually done? They also said that the car was a certified pre owned vehicle. It's been three days and I have not received the CPO checklist or the documents they said I would receive. So, now I'm starting to have doubts about that too. I went back to the dealership, and they said there was no one there to help me with this. I got a card for a manager, and I left a voicemail on Monday. I received a call back today, and the manager said he would call me back by today. I didn't receive a callback or a resolution. read more