I took my 2005 Honda Accord to them for a complete inspection. And they went over it with a fine tooth comb. I have friends that have been using them for over twenty years. They treated me like I was a family member. They are the only shop I will take my Honda to. read more

I somehow have not left a recent review of D&W. I have taken my Hondas to this fantastic service shop for more than 20 years! With outlined a doubt the most professional, caring and knowledgeable business. Honest, fair and efficient. You can be confident they will take excellent care of your vehicle for a reasonable price. Highly recommended! read more

I do not have first hand experience with D & W Auto Service, but have an amazing story to tell. My father-in-law was in need of replacing a sun visor in his Honda CRV. We watch the YouTube videos on how to replace it. It was a breeze in our minds. After an hour we gave up and I found a Honda shop with great reviews. So FIL goes to D & W the following day. He's not like me to trek across the valley at a whim when I want something. He drives to the other side of town to get his sun visor replaced. They tell him they easily do one of these jobs daily. The guy who normally does them was not in that day. Another mechanic had a tough time removing his current visor, but has success and installs the new sun visor my FIL bought. He walks back into the office and asks what do I owe you. They said NOTHING. Just please remember us when you need service on your Honda. FIL was ecstatic of the service he received and now has a Honda shop that will take care of his car going forward. The dealership wanted $200 for this job. If you're reading this and on the fence on taking your Honda in. Do it, this place has some high ratings and our experience with them was awesome! read more

Brought my new car in for its first service. They changed the oil, checked everything out, and said it all looked perfect. It only took 30 minutes and the price was reasonable. Friendly, fast, and honest-- much better than going to a dealership! read more

Been taking my Honda vehicles to D&W for years. Best in the Phoenix Metro Valley. Very knowledgeable and great service. Definitely better than the dealership. Trustworthy and reliable. read more

Found them thru reviews like this. My wife has gone there twice with her 2009 Honda and both times they haven't tried to upsell or BS her. Absolutely recommend them and will trust to use them if and when any real work needs to be done read more

Great, friendly, efficient, cost effective service. Whenever anything is wrong with my Honda they got me. Me and my family have been coming here for years and that won't stop anytime soon. read more

I've got my engine filter replaced, transmission fluid flush done, and my front bumper fixed here. I originally came in because my front bumper was pulled off from a parking spot's concrete wheel stop downtown, and was barely hanging, a coworker recommended me D&W. I'm glad she did, they popped it back in place! Later that year I got a multi point inspection done at the dealership and they had this long list of things that "needed" to be done. I came to D&W and they told me only two things needed to be done (transmission fluid flush, and engine filter replaced). They are very honest and do high quality work on your car. Their prices are reasonable too. Justin and Billy at the front desk are both knowledgeable and friendly, and Cisco the mechanic even came out to show me how dark my engine filter was. The owner is very patient, knowledgeable, and helpful too! read more

D & W Auto Service - The lounge area, coffee, water, bathroom and tv, the receptionist said you get to choose the channel (like in your own home). :) - Auto Repair Near Me - Phoenix, Arizona

These technicians are invaluable to my family. Or cars never had it so good. They explain everything in a manner where you don't feel pressured -- you can tell they just want to do what's best for your situation. read more

This place is absolutely spectacular. I've been going to them for years for issues that are too big for me to take on. And they have always done amazingly high quality work on all my Hondas. They used to be called Independent Import but changed their name when ownership changed. Justin and the mechanics are very honest and will tell you if work is needed or not. Why, do they do that? They know work will be needed eventually and they want your return business. I recommend these guys over the dealer any day of the week. Do not hesitate to use their services if you own a Hond or Acura. Much better prices than the dealers and super fast with the repairs. read more

Honest skilled and trustworthy mechanics is my way to summarize this place. One of the hardest things to find is a really good auto mechanic. When I say "really good" it's not about just fixing your car but also giving you the right recommendations that need to be done to keep your vehicle in service. Yes, it helps when it's at a price point that also makes sense and that's one of the reasons why I've continued to bring my Honda/Acura to D&W Auto Service over the years. Relative to my home versus its location I do have to deal with rush-hour traffic but I have found it to be essential as the service that I get towards my vehicles has always been great. They do a great job at troubleshooting issues and problems as well as keeping you in the loop to let you know what type of service is going to be required. Some people will take their vehicles in for service and when they show back up find out they have a bill that is astronomical and all the "right" things are still not done. WIth D&W, I've never had that happen to me with all of my vehicles and we have a good discussion about what's the priority and what to consider in the near future. read more

The team at D&W are fantastic! They are honest, well priced and amazing mechanics. They service both my Honda's and I will not go anywhere else. Bridget Clark read more

I highly recommend this auto repair business. Justin is very knowledgeable. Very honest Good service Great mechanics and owners read more

Wow, I am so happy I have found this shop! Justin was so kind, honest, and straightforward. He's very responsive and was able to get me in within a day! He luckily had availability in the morning. I needed to get my breaks done..anyone who's had to, knows just how expensive that can be.. Justin gave me the best price with zero runaround. I have no idea what kind of magic these men have done to my car, but it's running better than ever and I could not be happier with choosing D&W Auto Service. I took my car in Friday morning and was able to pick it up before noon. Amazing! While I understand every service has different time expectations, I did appreciate it being done so fast:) Overall, I am so happy I found this shop. Justin and his team are trustworthy, so if you're in need of services I would highly 10/10 recommend calling these guys! :D read more

These guys are the defacto Honda auto shop in Greater Phoenix. I keep bringing them 20+ and 30+ year old Hondas, and they keep fixing them where others can't -- or won't. I appreciate that they give you options, think creatively to solve problems, don't overcharge, and do such excellent work. I look forward to finding something seriously ancient and see if I can stump them. read more

D & W Auto Service - Auto Repair Near Me - Phoenix, Arizona

I have going to DW Honda for almost twenty years and there is no other Honda auto service I trust.. Justin, Mike and Bill have always been the best for service and reliability...I just wouldn't trust anyone else to service my cars....And after all these years that's a testament I stand behind!!.. Sam Barcelona Phoenix read more

Justin is fantastic. My wife and I brought the car in the other day via a referral from a friend of my wife's. I indicated to Justin that the dealer told me that I need a new cv boot. PS.( they wanted a ridiculous price to replace it). I told Justin about the repair and he looked at it and said no, they told you something you don't need. So as you can see Justin is very honest and reputable. I highly recommend to bring your car to him. He does Honda's some other foreign cars. You probably should call him up to see if he does your vehicle type. Oh, by the way his prices are very reasonably. A whole lot better than the dealerships. Located at 3039 E. Thomas Rd. in Phoenix and his phone # is: 602 954 7923 read more

Love this shop. Good honest family owned business. They always go above and beyond to help me and never try to sell me anything extra. Would recommend! read more

Justin and the entire staff at the shop is the best! I was referred to this auto shop from a family member and i have trusted him with my car since. I use to get oil changes/other mechanical work done at the dealer. However I noticed my oil was not lasting as long as it should and they were ripping me off. Since I've been coming here I get a good 6 months out of my oil changes, which is good. Justin is honest, reliable, and friendly. Our entire family loves him. Thank you read more

Take my 2004 Honda here and have them go over it with a fine toothed comb. I will never go anywhere else! They are honest and let me know what will need doing in future and what can't wait. As an older lady I actually feel unafraid for the first time in my life when it comes time to take my car in. read more

I took my super old Honda here for a second opinion after AAMCO told me one thing and I wanted an opinion from someone who knew Hondas well and these guys were so overly helpful and kind. They went above and beyond to do things for my car that they didn't have to do to help me understand and feel assured. When I left he even helped my boyfriend and I exit the plaza bc the traffic was so crazy. Like stood outside in the street telling us when we could go and I'm not used to mechanics being so kind and helpful!!!! Love u guys thank u bill and billy we will be using you from now on :) read more

First of all, Justin has to be the most honest mechanic I've ever met. Secondly, I've never had any problems. Before I found him I went to at least 4 mechanics who kinda (totally) dropped the ball. When I moved to the other side of town, he gave me some names of places closer to me which I feel like is really kind. Thirdly, he always remembered my name, which is another thing you wouldn't expect but it's so thoughtful. And lastly, I'm looking at a new car and was super interested in the Toyota 4Runner but have decided to buy another Honda just so I can keep him (and his suggested mechanics). I'm so traumatized from other mechanics that it's worth it to stick with Honda's read more

We've been taking our 2007 Honda Fit to D&W for years and found them to be highly competent, honest and fair. Communication about issues and recommendations were consistently provided and timely. I've not known any service provider (auto, contracting, etc) that I would give 5 stars let alone recommend. However, D&W stand out and I highly recommend. read more

These guys are the best. I was recommended to these guys through a co-worker and have now been coming here for over 15 years. You can't put a price on the peace of mind that comes with dealing with honest, straightforward pros. They have even walked out to my car and done quick tweaks for free that they easily could have charged me for. Loyal customer for life. read more

This is one of two auto service companies that are extremely honest and reliable. The other one is located in downtown Los Angeles.

I found this place on yelp and took my Acura for a transmission flush and oil change. Justin was very knowledgeable about everything Acura/Honda related. My car ran so much better after I left the shop. The other thing that they did for me was reset my tire pressure gauge bc the readings were all over the place and it drove me nuts. I bought the car used from a Toyota dealership and they couldn't fix the issue and told me the daily fluctuations were normal. The readings were always all over the place and you want to make sure you have the right tire pressure when driving. Ever since I took my car here the readings are perfect and I didn't even ask for this to be checked and or serviced. I couldn't recommend this place enough to anyone .....not 5 stars , I rate this place 10 stars! read more

I had an Acura CL that took a crap on me down the street. I had never been to D & W, but having a Honda mechanic nearby was convenient so I got it towed over. They were extremely up front with me and didn't bullshit me. My transmission was done, and it was going to be expensive. They kindly offered for me to leave it in their locked lot while I figured out what to do with it. I haven't used their services, but they helped me out with nothing to gain and that shows what kind of people they are. Based on their other reviews, I'm sure I would be satisfied with their work. read more

I am nobody's cheerleader. I generally write reviews when I have an extreme experience with the business, usually extremely positive, sometimes extremely negative. I've had lots of different cars, lived in lots of different cities, so I've experienced service departments ranging from new Range Rover dealerships to the cash mechanic operating out of his backyard. My current daily driver is a Honda element with about 200,000 miles. I'm not afraid to spend money to not only keep it alive but when there are squeaks and rattles, I will do new parts before they are absolutely necessary. Keeping it quiet and tight keeps me from buying another car, so I'm ahead. However, I don't like wasting money. With high mileages cars, I have discovered this: Your best mechanic is the mechanic who specializes in your particular brand, especially high-mileage examples. For example: Noise from a power steering pump, normally the (completely reasonable) recommendation would be ... put in new power steering pump . Because D&W knows so much about not just Hondas but high mileage Hondas, they know that for my particular model and my particular year, a $9 washer replacement will solve the problem. I have other examples. I know other shops that operate in good faith, but unless they really get into the weeds on a particular brand, they're not going to know the little quirks that can solve a problem without just throwing new parts at it. I wholeheartedly recommend D&W auto. read more

D & W Auto Service - Auto Repair Near Me - Phoenix, Arizona

Thank you thank you thank you!! We took our 2005 pilot here to have the vsa looked at after being told at a dealership that it needed $3000 worth of work. D & W looked at it, and it turned out something was just out of place from the last time we had work done, so they reset and recalibrated it, and didn't charge us a cent. All within 45 min of our appointment time. The staff was kind, professional, and honest and we couldn't appreciate their help more. We will definitely be recommending this place to everyone we know. read more

I called this place 4 times over the past 5 weeks, each time being told Justin would call me back. I understand being busy but if this is a glimpse into their customer service, I'd rather not do business with them. read more

I was skeptical of this place because of such a high rating and the poor reputation mechanics can have in general when it comes to overcharging. I came in for an oil change and also a weird screeching noise that was coming from my a/c compressor. I anticipated they would have to replace the compressor. Instead they changed my oil and tightened the belt on the compressor and fixed the noise! They only charged my for the oil change! Will be back again for as long as I'm living in Phoenix. read more

Terrific service from start to finish. Justin will get you taken care of quickly and efficiently. Also a super nice person. Got my oil changed and a check up on my vehicle. Charged only for the oil change. Ordered a part for my car and it came in quickly, was inexpensive and process was easy. He has had great recommendations on other shops when I needed to get other things looked at such as my alignment, a tow shop and where to get my catalytic converter replaced after it was taken. I don't know where I'd be without them! read more

By far the best auto service shop in the valley. As a female it's tough to find a shop that gives quality feedback & service that isn't about $$$$ money. This shop always answers my questions and explains in terms that I can understand. I definitely suggest that you bring your Honda & Acura vehicles here regardless of the year & model. The customer service is always great and nice. The team is awesome. read more

I brought my 2012 Crosstour in for a preventative timing belt, water pump, etc replacement. They had it done in less than a day and did it for a fantastic price. Excellent work, great people. Highly recommended! read more

They take great care of my Honda! Reasonable prices, friendly, and quick at fixing repairs. Would definitely recommend!

These guys are honest, professional and trustworthy. Every time I come in they provide me all of my options and don't try to pull the shady unnecessary replacements and excessive charges. I trust these guys more than anyone and know that they will always act with fair and ethical business practices -- a rarity in this industry. read more

Wonderful place to have your Honda or Acura serviced. Very fair prices and very friendly, helpful staff. This past Monday (10/01) I took my Honda in for a timing belt, radiator flush, and a brake fluid change. Monday was kind of a crazy day, I allowed an hour for my commute, and needed every bit of that and more due to the hurricane Rosa. I called D&W to let them know I might be a few minutes late (I'm one of those people that if I'm 5 minutes early, I'm late!). The nice lady that took my call told me to take my time and be safe; it's this personal touch that makes me feel good and want to spread the word. When I arrived, the gentleman at the front desk (Justin?) checked me in and asked what service I was having done. After I told him, and he asked me how many miles were on my Honda, when I told him, he told me I don't need the timing belt replaced or the coolant flush. When I read my owners manual, there was a suggestion that the timing belt should be replaced early miles under certain conditions. Justin explained to me that the belt and coolant will last longer than that and to come back at a later time for these services. He took the time to explain to me why I should wait and what services will be performed when I bring it back. The only service I needed that day was the brake fluid changed, and that took less than an hour. When I tried to pay, the point of service terminal was having issues and wouldn't take my card. Instead of making me wait, Justin told me he would call me later for my info, I didn't want to make D&W wait or pay the credit card fee, so I left, went to my bank (another review for another day...), came back and paid cash! I'm sorry this review is so long, but I am beyond happy with the service I received at D&W and want to let everyone know. This is my second service visit and won't be my last. D&W is an honest shop run by great people; I can't recommend it highly enough. Thank You D&W! read more

Read the previous reviews and was excited to find such lovely things said about D&W. Unfortunately, I have been unable to get these guys to reply to me. Why do they have an inquiry section on their website, if they don't intent to use it to convert potential customers into actual customers. Haha. Massively counterintuitive. Send out another inquiry to an alternate mechanic shop in Tempe with equal reviews and they responded in minutes. This is how a good "customer experience" model should work - they got my business. They may be good mechanics, but to get new customers, they need to dedicate some more time to developing a customer service process that establishes trust via communication, rather than the perceive lack of professionalism due to lack of communication, that I am left with. read more

If I had to pick one brick and mortar establishment in the entire Phoenix metro area, regardless of the service provided therein, to recommend to others with absolutely no worries, this shop would be it. They are that good. I've sent more business to D&W than I can remember in the last 22 years that my family has been using them. Because of D&W, I have exclusively bought Acuras since I first got my driver license. They are that good. These guys will tell you like it is with no bullsh*t. They'll even tell you when it's time to get rid of your car. If you own a Honda or Acura and live within 50 miles of D&W, there's literally no excuse to not use them. Don't blame me when some other shop screws up your Honda/Acura and overcharges you. Death, taxes and D&W - those are my only sure bets in life. I don't know what more to say. read more

I have been getting my 02 Honda Civic serviced here for almost 2 years. They are the most honest, affordable mechanics I have come across. They have good customer service too. I don't want to take my car anywhere else. read more