I bought my truck there today and the sales and finance staff were very friendly and helpful I was very excited as I had not bought a truck new in many years and they shared in my joy read more

I have never written a review before, but this dealership absolutely deserves one. I dropped off my 2023 Mustang on Thursday for a warranty issue. It is now Tuesday, and they have not even looked at the car. Not diagnosed. Not tested. Not touched. I called four times between Saturday and Tuesday. Every single time I was told "someone is looking at it and will call you right back." They never called back. Not once. That's not a mistake that's a pattern of lying to customers. On Monday, I physically went into the dealership because phone calls were clearly useless. I was told they would replace the EVAP purge valve and run an EVAP test. As of today, the car still hasn't moved. Zero work done. Meanwhile, I've spent more money on a rental car in six days than it would have cost to take this vehicle to a competent independent shop and fix the problem outright. The only difference? I made the mistake of trusting a Ford warranty. They are happy to sell you a warranty for $3k, $5k, or $10k, but once your car is in their possession, there is zero urgency, zero communication, and zero accountability. It genuinely feels like they think that because the repair is under warranty, your time doesn't matter. For anyone reading this: you can cancel your Ford warranty at any time and get your money back. I will be canceling mine immediately. This level of service is pathetic, and the way customers are treated is unacceptable. Avoid this service department unless you enjoy being ignored, lied to, and paying out of pocket for rentals while your car sits untouched. read more

Had an amazing experience purchasing my dream Raptor a few years ago. Paid off the loan early. Sold the truck and cancelled my extended car warranty. MPP stated they electronically transferred the $3,798.53 prorated refund to Camelback on February 5 of this year. It took more than a dozen phone calls to get through. 90% of the time I was transferred to someone's voicemail and promised a call back. Never happened. After nearly 3 months, I was left with little alternative than to leave reviews across multiple sites to finally get a callback from someone who could help. It's frustrating, after spending nearly six-figures with a company that I had to go to such lengths to process a simple transaction. But...that's what it took. In fairness, once Jill took ownership of the problem it was resolved within a few weeks. I appreciate her diligence, communication and kindness. I wish I could say the same for the many other team members who ignored me until I spoke out. Hopefully your experience will be better than mine. read more

Just wanna say thank you to Brett and Marcus for taking care of me and my boy. What a great experience would recommend this Ford dealer to anyone here in Arizona. read more

Camelback Ford - I just wanna say thank you to Brett and Marcus. Great experience. Thank you for taking care of me and my boy. - Car Dealers Near Me - Phoenix, Arizona

See all

Had one of the best car buying experiences I've had in a long time. And I've bought over 100 cars. I want to give a shout out to my salesman Fox, who was just amazing and made the process fun and easy. He even drove one of my cars back to my house to bring the trade back to the dealership 30 minutes away. The sales manager, Dom was also amazing down to earth and didn't play any games and was straight up with me. I also really appreciated Willy the finance manager getting me the best rate and not trying to upsell me on anything I didn't want. read more

Horrible work and thieves. Had to take the car in because the heat sheild was falling off the car. Cost $1500+ & not even a week of driving and it was falling off again. Car isn't driven much and just on main roads for groceries etc. Also upon getting it back we noticed they stole a handmade fabric tote bag. Its was locked into place using the headrest behind the passenger seat. What kind of trashy people do this. Don't ever go there unless no other option. Check the work right away and completely empty your vehicle out before taking it in. Horrible Service!! read more

if I could do zero stars I would. I absolutely hate the service from sales to the financing manager full of lies the whole time. and be aware if you come in with a pre approval and they claim that they can't find it with out signing a paper that's just for them to run your credit as an on the back end hoping you won't find out. but I wouldnt buy a car here at all again if I could return the car I absolutely would I got a used car at full price in the interpretation that the car has gotten a full service but yet has an oil leak and door full of glass on the inside and read more

DO NOT GO TO CAMELBACK FORD FOR SERVICE. I scheduled an oil change at 7:40 on a Tuesday. When I arrived, my service advisor (not including his name) could not be bothered to even say "hello". Instead he just said "last name" and checked me in. I came for an oil change and when I arrived there was 1 other person in the service lobby. The service advisor told me the oil change would take between 1.5 to 2 hours. I confirmed with my service advisor that I was waiting, he definitely understood. I sat and waited, and waited, and waited. I checked the tracking app which kept saying they were "inspecting my truck". After 2.5 hours I asked if I could just get my truck and leave. At this point the "customer service manager" came over to tell me essentially it was my fault for wanting my truck and they were very, very busy in the service bay (it would have been fine - if anyone communicated anything). Sitting alone for 2.5 hours (with no one else in the lobby) gets a bit frustrating. After I asked, the service advisor said they were bringing up my truck right now - it took another 15 minutes. The best part is the work order clearly says a car wash was included but that didn't happen. In short, camelback ford charged me $157.52 to sit in their lobby, be told it was my fault for wanting my truck back, and they couldn't be bothered to do the work for which they committed. There are plenty of other places to get your vehicle service, I strongly do not recommend camelback ford. read more

I took my car in for an oil change and they said that based off my mileage i needed a new transmission. i just got a brand new transmission last year so i told them i could provide the paperwork and asked if there was anything else pointing to that. they kept highly recommending it but kept saying it was based off the mileage and never once looked at my car. I ended up making an appointment a few months later because my check engine light was on. never had any sort of communication except a sales call where they were asking how the service went and how my car is doing (when they still had my car). when i called to get an update they told me the tech who will be working on my car was off today. So why even make an appointment? they said they couldn't diagnose the issue for 2-3 days. you know, the little thing that all they have to do is plug into your car and it spits out the error code for the engine? yeah 3 days for that. I was never once informed of this while booking my appointment online or when dropping my car off. everyone there is incredibly dense and unprofessional. they also said once they diagnose the issue they would then be able to tell me if they would be able to cover a loaner car. which they wouldn't know for 3 days. So i went in to pick up my car and they couldn't find it because my car "hadn't been assigned to anyone". I am not kidding, this place is the absolute worst and it is not worth it to even try with them. I fully recommend the Chapman Ford Dealership if you want actual communication, and for them to work on your car at the time of your appointment. read more

Had a great experience here buying a new vehicle. If you are in the market I highly suggest you reach out to Brett, he was extremely transparent, straight to the point, and efficient. He reached out right away to my inquiry about a vehicle and answered every question. Better yet he had me in and out of the dealership in less than 2 hours. read more

Might be a good place to buy a car, I can't say. But the Service center is an unorganized mess. I made an appointment for an oil change at 10:30am, arrived 5 mins early, finally spoke with someone at 11:15. Then they said the car should be done at 2:30. Nope. I left, drove right to Bell Rd. Ford they worked me right in with a smile, and I had my car back 1 1/2 hours before Camelback Ford proposed, with an appointment. read more

Honestly the service team is dense. I came here with my husband to get his car serviced and this is the worst Ford we've been to. We're from Michigan so Ford is great out there but definitely not here. Ironically our service reps name was Henry but he sucked. We had an appointment but it still took 4 hours for an oil change and we got no call or update. We had to call three times and leave a vm to find out the car was ready. Definitely never coming back here! read more

The service here is great! Angela always takes care of me and does a fantastic job!! I highly recommend her to anyone!

10:00 appointment for a simple oil change. arrived, told me it was going to be two hour wait and $200. Rude and bad customer service. Went to Jiffy Lube for much much quicker. Paul C read more

Worked a deal with Brett here for a new Ford Bronco Raptor. Was able to do everything over the phone pretty much and Camelback was willing to match a great deal that I had worked with an out of state dealer and save me the trouble of having to travel to get a new vehicle. Thomas in finance/insurance was easy to work with also, professional and generally a straight shooter. Ended up spending less than an hour at the dealer to drop off my trade, sign documents and pickup my new vehicle. Honestly, it was one of the easiest car transactions I've ever done with a great deal on a specialty product. No complaints here! read more

Price as advertised vs price charged plus it took 2+ hours for "the works" horrible customer service horrible experience from the second I pulled in... read more

Camelback Ford - Car Dealers Near Me - Phoenix, Arizona

See all

I'm beyond disappointed with the service at Camelback Ford. I brought in my 2023 Ford Escape THREE times for the same electrical issue, and it's still unresolved. The first time, they blamed a failed software update due to "low battery voltage." Fine -- I had the battery replaced in April 2024. Weeks later, more faults appeared. They cleared codes again and Kevin insisted it was normal for modern cars to have "a lot of computers." And have glitches just like other items in your home. Seriously? Just this week, my dashboard shut off and restarted while I was stopped at a red light. That's not a glitch -- that's a system failure in a one-year-old car. And all they say is "bring it back if it happens again" or "it might be another software update." This dealership is clearly unwilling or incapable of fixing the actual problem. Instead, they keep resetting codes and passing blame. I've wasted time, energy, and money dealing with a problem they continue to brush off as normal. If you're looking for real diagnostics and accountability, do yourself a favor and go to literally any other Ford dealership. Camelback Ford's service department is a joke. read more

I Recently purchased a vehicle from camelback ford, it was the best experience, Ben Oliver helped me out so much looking out for what's best for the people and the crew is amazing. read more

Camelback Ford - A car. - Car Dealers Near Me - Phoenix, Arizona

If you're buying an EV from Camelback Ford, make sure they file the required IRS form 15400 within the required 3 days of purchase. They did not when I purchased my F-150 Lightning in late 2024, and later assured me during repeated phone calls that I only needed to submit the necessary form when filing my taxes. This would work fine in 2023 but not in 2024 so I'm now out the $7,500 tax credit I had expected when purchasing the truck. If a dealer is selling EVs, it should be up to date on the requirements from IRS rather than arguing to the contrary with a customer who has looked up the regulations. Customer service - awful. Truck - love it. Would never return to this dealership. read more

Went there to purchase a 2024 new Ford F150 pick up. To try to keep this as short as possible we negotiated a sales price. I was then told that I could get an additional six to $700 off if I would allow them to finance the vehicle through Ford. I had no interest in financing, but I took the bait and allowed them to run my credit through Ford I explained to them that I didn't want a number of inquiries on my credit report. They insisted that they would only run it through Ford motor company credit while I was at the dealer, waiting to finalize the deal my app on expertain blew up! They shopped the loan to nine different lenders! My credit rating was impacted by 90 points! Needless to say I walked out furious! These guys are crooks stay away read more

I had never been to a place where they give the worst,horrible service in my entire life.i took my car to ford dealership on January 20th and they fixed it a month later. I took it because the radiator was broken and then they told that the car wouldn't star and that it needed a new battery and then they said No and that some cables were damaged and they charged me more money.I paid 3,100 dollars for that repair .it was the worst .the manager Justin and everyone there is the. Worst at providing customer service .i will never go back ,ever in my life.they just steal your money .. Eli D read more

Leased a Mustang in September. The lease was screwd up and my license plate registration wasn't submitted. Numerous frustrating phone calls and visits and three months later it was resolved. Pathetic. read more

Terrible service had us in the back I'm really really dissapointed had me n my brothers in the back detailing Part of the dealership and left us in the hot car he took the keys and left for 10 min really bad service! read more

Purchased a used mustang here in 2020, they worked with me as far as the price went and even offered to pick me up from the airport since I live in California. I purchased my vehicle that was supposedly "ford certified pre owned". Car had less than 4000 miles it was basically new. I have been happy with my purchase up until about a week ago when the check engine light came on. Took it to my local ford dealership and they told me the PCM had an aftermarket software installed which I didn't do. They told me if they were to attempt to fix it it would void my remaining warranty and I would be responsible for out of pocket cost. I was told to contact the dealer I bought it from to see how they can help since they were responsible. They did not want to help me at all, I told them I would seek legal help in the matter as it was fraud. No help at all. I contacted ford customer service and explained to them how I was misled and lost my trust with Ford. They couldn't do anything except file a complaint against the dealership. I had them go through with it. My phone number is included and I really doubt they will reach out. read more

I have never been so satisfied with purchasing a vehicle. The staff at Camelback Ford made this experience first class for us. They helped us find the truck of our dreams. Helped us with pricing and financing. My only hope is that I can help them with referrals as I feel like they helped us soooo much. Thanks again Mitch H. And Shaun. You guys are the best !! read more

Camelback Ford - Welcome to the Family !! - Car Dealers Near Me - Phoenix, Arizona

Thank you, Julian, in service department! I bought a certified truck from Camelback and had some issues recently with the valve train, so I took it in to have them look at it. They not only warrantied the repairs but replaced other associated parts that might have had excessive wear as well. They were honest and accommodating even picking my truck up at my house and returning it. I can't say enough about how well I was treated and will definitely be purchasing my next vehicle from Camelback Ford. Jeff read more

I took my ford maverick in for an oil change and recall service. My service advisor was Angela Jodat. Camelback ford tried to get me to pay $4600 in repairs. $2000 to replace the grill assembly which you can buy for $50 and install in an hour. They also list another dozen items or so for the other $2600. I usually go to Sanderson ford where they treat you right. I called over to my service professional there and sent him the estimate and he couldn't believe it. The $2000 item is covered by the warranty according to him but not at camelback ford. Avoid camelback ford at all costs. Drive the extra 20 minutes to Sanderson ford. read more

Bought a brand new car and it has had mechanical and safety feature issues since purchased. I had a loaner my first month. Problem was never fixed. Now I am ignored for any requests to get it fixed. Raela Tony and Gary Doolittle are awful. read more

Sales experience was very good. Service is terrible. They are unorganized and poor communicators. AutoNation Scottsdale is much better. I'm sorry that I wasted my time taking the car to Camelback Ford. read more

Horrible,horrible i was hung up on when i questioned a service writer named rena or raya she was clearly having a bad day, then called back and asked for a manager and was given the run around by several different departments.I would think twice before i took and vehicle to this place. read more

Thank you to Thomas Knox and the team, what a great experience buying my daughter & husbands cars! Thomas is so knowledgeable, great service, patient and overall amazing! Would highly recommend which is rare for a car dealer in my experiences. read more

Camelback Ford - Ford Bronco - Car Dealers Near Me - Phoenix, Arizona

Worst service ever at any dealer/service business. Took all day for an oil change/tire rotation. Very poor communication from service advisor re status of car. When I picked up the car it was Very hot indicating to me it had been sitting out in the sun for a long time. So, it was done but advisor couldn't be bothered to let me know. Tires were not checked for air pressure (found out after when tires Very low). No follow up survey was received as promised. I went on chat for their site and asked who the service manager is. "It" said that info not available a member of the service team can call you. I did not want a call from a team member . That is why I was on chat. read more

Worst service experience ever! BEWARE Never in my life have I ever had such poor customer service from management down. We have looked past poor customer service over the years at this dealership not to mention A TON OF EMPLOYEE TURNOVER in the department in the past. We came here because this is the closest store to our house. It seems like i get a new advisor every time because of the turnover. Just can't take it any longer. I would rather drive to Sanderson Ford in Glendale from Arcadia as I trust their work and service. Have simply lost faith in Camelback Ford. It is easy to see why they have so much turnover when the owner himself treats his customers unprofessionally. read more

Had the worst experience purchasing from them from the beginning to currently. They've made me feel undervalued and they were even are rude to my parents. Choose another dealership over this one. They sold me a vehicle which I was prepared to pick up around 5:00PM. By the time I left from dealing with everyone involved it was late at night and I didn't notice it until driving home that it had a chip in the windshield. I called the next day to see if it could be replaced and they said to just bring it in. I finally bring it in for my oil change and they refused to do the windshield, saying I'd have to call a number to get this fixed. If I had known that I would have called earlier and not waited so long! I then find out during the oil change that they did not change the transmission fluid or the coolant from before I purchased the vehicles. Following the service manuals this should have been done way before I purchased the vehicle given the mileage, and it passed a supposed 172 point pre certified inspection, so I requested that they do the coolant flush and ATF flush on their dime. They got back to me that they won't do that, they still has not fixed the windshield or sent someone over; and to top it all off when my parents came to pick me up at the service station they had a flat and instead of helping them they told them they'd have to wait for a bay for over 30 minutes just to get simple air in the tire. We went to the Cadillac dealership next door and they fixed her up on less than 10 minutes. I even have their customer service relations manager requesting that I get help for the above and they denied her request. I can't believe how rude this dealership is, how blatant they are in not owning up to their errors and how horrible of an experience this has been. I love my Ford Mustang, I've been a Mustang owner since 2020, I'm even in a Ford Mustang Club, but all that loyalty means nothing to them. Don't trust this dealership, they will scam you or nickel and dime you. read more

Customer service is terrible. They try to add on to the car but tell you that it's free!! The finance guy was a shark. Trying to sell you everything under the sun. The salesman did not go over the vehicle. The general manager said " well you know what you were getting into to" They told us that the vehicle doesn't come with floor mats and we can use our ford points to buy ones. When we made a fuss instead of ordering new ones they just gave us a pair from another vehicle which didn't fit properly. They told us it was $250 but when we looked it up they were only $80. Not the right ones. The whole company made buying a car a terrible experience read more

wish I read all these before we went there!!!! first, they used the bait car online. when we call it was sold. oh wait they called the next day and the deal fell through. so my husband drives down from flagstaff. he drives home and guess what in the morning the truck has a huge oil puddle under it. take it to our mechanic, oil pan gaskets is bad needs to be replaced. our mechanic says Ford should have caught this. we did contact Ford right away. completely Unhelpful, dismissive complete lack of service. Told us that because it was Not caught in the 150 point inspection they won't do a thing. Well your inspection was crap and I am not the only one who complaining about this. so my husband hounds you guys to do the right thing, but only gets somewhere when he mentions a lawyer. but even then there is no acknowledgement from you team about how to resolve this issue. you asked him to drive back down to phx so your crappie mechanic can look at it again. we are a working family that is now down one car, and you want us to take a least another day to go back to Phoenix with no guarantee of the issue being fixed by you or reimbursement. we are are so disappointed. read more

Terrible experience here. Brought in our 2016 Explorer for a recall (received notice by mail over 6 months prior) as well as some additional issues we wanted to have checked out. Agreed to pay $250 for diagnostic testing with the understanding it could be applied toward repairs. Zero communication from Ford for a full week. Anxious to receive word and also get our vehicle back as it was inconvenient. My husband finally called them and were told they "didn't think they had the parts for the recall but would check" So annoying and discourteous! Got diagnostic report on day 8. Outrageous prices for minor electrical malfunctions but also said needs brake service. Oh, but the $250 fee could not be applied since "my husband did not specifically mention the brakes as a reason for bringing it in." So unbelievably disappointing. Finally car ready after TWO FULL weeks having nothing productive accomplished, bill ended up being $290. This was an awful experience. Their communication is absolute garbage and they screwed us over. I am very, very dissatisfied and will NEVER go back read more

All I have to say very disappointed in there service department!!0/0 Couldn't even hook me up with a Uber home. Go to bell Ford And save the headache!! read more

Camelback Ford - Car Dealers Near Me - Phoenix, Arizona

Beware of this place!! Took my son in just to look at a vehicle. We were told by the sales rep that "for insurance purposes" they were required to obtain all contact information and take a copy of a driver's license just to LOOK at vehicles and peruse the lot. Of course, we left. After we were in our car ready to pull away, another rep came out to apologize, claiming they don't require that, and that the other rep was new. I'm sure if he's new and doing things like that, it's because he was trained to do that. Won't ever be using this dealership. read more

ZERO CUSTOMER SERVICE The staff at Camelback Ford are unprofessional, argumentative, defensive, lack ANY professional courtesy and refuse to accept responsibility for their mistakes. Christian was my sales contact and communication was acceptable and polite but unfortunately the ball was dropped by finance (Manny and Alex O.), operators (josh), managers, ESPECIALLY the sales director Sean (?), and even Jill in customer relations. I was purchasing a vehicle from Louisiana to be shipped from Phoenix and I truly cannot put into words what a NIGHTMARE this experience has been. I had to micromanage this sale and everyone was rude and difficult to get in touch with. I was hung up on repeatedly and transferred to people where i had to explain my situation over and over again. The staff 's demeanor can be described as "we don't really care about making this sale or making your experience better." This branch is poorly ran. Manny the finance contact went out of town aafter three days of radio silence and the director Alex Ochoa communicated to my sales guy that he would get all the paperwork taken care of- after repeated calls from myself and my mother we still didn't receive the buyers purchase agreement (Sale began on july 5th- it's now July 12th). They reported it was sent when it had not been. No one explained their role and how they would carry out this sale and transfer. By July 10th I was tired of wasting my time but had already wired them money. I expressed my frustration with the response times with Jill in customer relations who reported their sale system was off line two weeks prior- unsure how that affected my sale but if it had been communicated i would have been empathetic. When my credit union called to reach finance he not only did not return the call but asked what they needed- instead of simply calling them back. Even my FCU rep was shocked with how rude they were to her- It's honestly pretty embarassing. I was notified that the check was signed for by the dealership at 8:53am and when I called to ask about transport I was transferred to the director of sales manager, Sean ? (but can't really remember). When asked directly about transport he replied "We will check with finance that everything is done to which i replied the check was the only thing that was holding up delivery. He then spoke over me raised his voice and stated i was rude and difficult to deal with and he couldn't wait to be done with me then proceeded to hang up. I wish I could revoke my purchase because they don't deserve the sale. It's pretty impressive that a business with a D- rating with Better Business Bureau, a 1 star rating with yelp, and a 1 star google rating is still operating. It would be beneficial for them to attend a training on customer service. Next time I use Cargurus I will make sure to check the rating of the dealership. And to be clear to Sean or whoever the sales director is I hope you can calm down and speak with kindness to you future customers, it's never too late to learn compassion. And in particular defensiveness indicates an inability to accept a wrong doing- I would be more content if someone would actually apologize or take responsibility but since there was no effort I'm forced to make this review.... Also I still don't have my car as they dropped the ball with coordinating transport.. i can't believe these guys are in business... shady and sketchy. read more