After getting the runaround from a local Honda dealership with excuses, unexpected costs, and a completely wrong diagnosis, we brought our Audi Q7 to German Auto Repair -- and I'm so glad we did. Tanner was outstanding from the very beginning. He was knowledgeable, kind, professional, and truly sympathetic to our situation. He listened to our concerns, treated us with respect, and made us feel like we mattered. By the end of the same day, Tanner and his team had correctly diagnosed the real issue -- and it was nothing like what Honda told us. Instead of a nearly $3,000 repair, it turned out to be a simple A/C leak that they fixed that same day for around $350. The relief we felt driving home with ice-cold air conditioning again was huge. It's rare these days to find a shop that is this honest, efficient, fairly priced, and genuinely cares about the customer. I can't say enough good things about Tanner and the entire team at German Auto Repair. If you own a German vehicle and want trustworthy service, accurate diagnostics, and fair pricing, I highly recommend them without hesitation. read more

Been to this location multiple times for oil change and B service. Also came for a sensor. They look at your car and tell you what you really need done not go by the checklist and charge you and change it anyway. Amazing customer service and wash your car! read more

German Auto Service - Auto Repair Near Me - Phoenix, Arizona

brought my Audi in for a persistent clicking noise. From the start, I was told it could be one of two things -- possibly a pipe or possibly something engine-related -- but that they could not definitively diagnose the issue. Despite that, they went ahead and repaired one of the possibilities, charged us for it, and the original problem was not fixed. In fact, the clicking noise is now worse than before. What's most frustrating is that during the repair process, the car was actively being worked on and driven -- the sound was clearly still present. At no point were we informed that the repair was not addressing the issue or that they were unsure it would solve the problem. Had that been communicated, we would not have agreed to proceed. read more

Took my car here for years before moving away, called for the first time in almost 2 years and Tanner remembered exactly who I was. Whole family brings their vehicles here, I trust their judgement to where I don't think I'll ever buy outside of German engineering. Don't want to take my cars anywhere else. read more

Only deal with Tanner if you take your car here. Especially if you are a female. Took my car here to have the brakes checked.i was told I'd be out if there by 10:30. At 0:30, returned to pick up my car-observed my car parked in the same spot I left it.. the hood popped up. Nobody called me for 1 1:2 hours. Ryan said, your car won't start. He said could be the battery.. I told him it is fairly new and I just had it recharged. I got into the glove compartment to find the receipt for the battery. I closed the doors on the car. Ryan came out of the office and satiated to me.. .. you need to get away from the car and stop closing the doors. I was actually just standing in front of my car. Yep, there is drama ahead of you if you are a female and dealing with Ryan. His approach was just offensive to me as a customer who has brought my car here several times. To think, I can't even stand by my car without this rude man looking at me so angrily. Another woman was not happy with Tyan either.. she had words with him and he refused to give her the keys to her car until she paid her bill. I could tell, there was plenty of drama there too and she said she was going to post her experience with Ryan on yelp. . This shop has been good to us over the years as we have both a Mercedes and BMW.. both over 10 years old. Maybe, customer service is a thing of the past?? Why did they leave me sitting nearby for 2 hours and not call me to tell me my car wouldn't start? The tech that worked on my car was super nice.. came out of the shop and explained what he did, brake condition. I wish he worked in the office but he does great work on the vehicles he services. I thank him for his kindness to take the edge off of a very unpleasant experience with Ryan. read more

Amazing customer service. Have a VW Jetta that went through some trouble in the last few years but this place is legit. Very insightful, friendly, and trustworthy. 1000% recommend. read more

Good customer service by Tanner but he offers poor communication, I no longer have the vehicle that they serviced over the course of 3 yrs I had the vehicle, by my last payment which was July of 2023:the car had issues again, I took it back to German Auto thinking they would help me and instead Tanner was useless only offering I attempt to get the ECU rebuilt or some crap, all he had to say was that maybe taking it to the dealer, maybe the ECU just needed a reflash? But after $8k paying for the car, $8k going to German Auto (transmission work, valve work,including ending in a motor swap as well), on my final payment I ended up trading it and going back to Japanese autos. $16k wasted but German Auto got paid, and the cheap finance company screwed me on the BMW so yea it's my fault on that end but German Auto at first they helped me out but I wouldn't recommend. I initially left a good review after the first job but I later discovered German Auto only fixes the problem at hand but they will not tell you if you're having other issues. Because the car was getting more problems,still leaking but they did not bother to let me know, so they knew I'd be back. read more

I found German Auto 6 months ago, and they have provided the utmost service in all categories. Efficient, comfortable, knowledgeable, attentive, fair pricing and friendly! I'm glad I've stumbled upon my new mechanics! read more

My daughters car is a 2007 ML 350. She had been having trouble with the battery for a couple of months. She went to all of her friends & coworkers for advice, and was told that any repairs would be $2000-3000. German auto service, discovered the issue, causing the battery to drain, repaired it, and replaced the battery for less than $600! It was a fuse issue of all things. My daughter further commented how everyone she interacted with was friendly and professional. Thanks so much! read more

I had an absolutely terrible experience here. I respectfully gave them a chance to make it right and after telling me they would contact me and make it right, they never got back to me or refunded me for anything. I paid over $1K for services I didn't request or need. To top it off their work on my vehicle included ZIP TIES....When I called the first time and explained this they seemed embarrassed and shocked and told me they would make it right. They never did. The original issue with my car was never fixed even though I paid over $1k, $700 of which was labor. $700 to zip tie something. Imagine that. I am understanding and always give someone a chance to make it right. They promised to do so and then never got back to me. Unfortunate way to run a business. Do not go here if you care about your vehicle and your wallet. read more

Went in for routine maintenance on my 2017 E350 with 71,000 miles on it. Always maintain my car at Mercedes using recommended schedule. This time I decided to save a few bucks and go here. Huge mistake. Ended up getting talked into replacing wheel sway bars. Routine maintenance ended up costing me $1800. A few days after I could hear a metallic rattling when going over bumps. I took it back and they claimed to not hear. I even took them on a ride I could clearly hear but the tech denied hearing it!!!!!! This place is a rip off. Do yourself a favor and go through dealership. read more

Very ethical. When they quote you a price, they stick with it. Friendly staff. Competent work, too. They do a great job of keeping my Mercedes running. Tanner and Doug are the best! read more

I hit my bumper and went straight to this place .They fixed my bumper so fast and the gentlemen that helped me was so handsome ! 10/10 recommend read more

I have been using German Auto Service for about five years. They are thorough with their service and seem to charge a competitive rate (of course you will also pay a premium with a Mercedes). The staff are friendly and attentive. My only complaint is they never respond to emails, plus their hours are a bit limiting. But overall, I like the place and will continue to take my car to them. read more

I had taken my Porsche panamera to this business in which they installed the separator wrong not sealed properly!!!! my car smelled like oil for 2 years and they were notified saying that they did nothing wrong , I was in formed by Porsche Scottsdale with a video and photos, this caused a repair of over $ 1350 dollars to replace sent the owner a certified letter for reimbursement also made the original advisor Tanner who response was what do you want me to do about it? this put stress on the engine had to have a costly repair of 1400.and they did not give damn !!!!! I was told basically they would not take responsibility I am letting the publc BE AWARE of this business!!!i there are other places that take responsibility for their work Don't make the mistake of taking your vehicle to these deceptive business owners!!!!!!!! read more

Been coming to German auto service for 15 years on seventh Street and always have had extremely good service. Today I called because my battery light was coming on intermittently. I asked if they could hook the battery up and tell me if it is dying . This would take maybe five minutes. The gentleman who answered the phone said they could not squeeze me in. I was taken aback simply because I've been coming there for so long and five minutes didn't seem like a huge intrusion the other work they had going on. I guess one can always be surprised...even by people you trusted to have your best interests at heart read more

Thank you to Everyone at German Auto! My VW EOS's oil leak is no more. It was a pricey fix, but she is performing great and I am happy with my service. You are my "Go To" service for my Baby! I do highly recommend your services to anyone with a german auto, new or used! Thanks Again! read more

Brought my 18 year old SL500 Mercedes in here, due to mostly 5 star Yelp reviews! Once again, picked a winner. With great trepidation, I turned over the keys to my youngest child, not knowing what to expect. A/C not blowing cold, and running intermittently. This is a very complex system with sensors, multiple fans and settings, and high pressures. Within a couple of hours, technician found a bad fan clutch, replaced, and told me it was ready to go. Had them do an oil change as well. Reasonable price, no jerking around, and Mike explained everything to me in detail! Drove to Buckeye and back in perfect cool comfort. read more

Me calling twice: Hi, I'd like a quote to replace my breaks please. Secretary/Service Dept: Yeah can i get a name and number and call you back? Me: yeah sure. German Auto Service: Never called back. Tried to give y'all my business for this and future repairs but I assume y'all are fine. read more

I found German Auto by chance, after letting different mechanics work on my car. I am a single female and have been taken advantage for my lack of knowledge. But since i have gone to German Auto I feel confident and safe with them. They explain things carefully to me and I am learning more about my car. I highly recommend them. Thank German Auto for all you do. You are the best. read more

The recent one star reviews are no surprise nor mistake. I have a second home in Phoenix and a 2014 Mercedes C250 at the house that I drive when I am here. The car had been in twice before to this place for minor issues and it was fine. Well, there is a rattle in the left driver side dash that needed to be fixed. Took it in. They said they could fix it. Paid $371 to be fixed. Paperwork says clearly "found noise and fixed." Drive car 15 minutes later. Same noise. There has only been one noise. Ever. It's my car. I would know. Take car back. Ask them to fix it. Tell them if they can't to tell us and we would prefer to go to dealer. They have car for ten days. Yes, ten. Thankfully I was out of town for this time - or most of it, but not all. They break clips when they take dash off and have to order new ones. More delays. I call. The guy goes on about this being in the steering column. It was never in the steering column. Maybe something was, but not this noise. You know, the one the paperwork states they "fixed," but that was there the same day we picked the car up minutes later. I explain the working that we had a contract - for German Auto to fix the problem and for me to pay for those services. It was agreed upon. I paid, they didn't deliver. They claim they did. So they can either agree to give me my $371 back for failing to fulfill the contract and we may do business again if we can leave it in a decent note since they are close to my house -- or not and leave me out the money, violate the contract for failing to do something they claim they did, and ai will charge it back, never go there again, tell everyone I know in the Valley why, and maybe even escalate from there. It's a simple choice for them over $371 and tells me everything I will need to know about the kind of business they are.... The guy proceeds to tell me - or try to tell me about the rattle, that he can't give me my money back, etc. Clearly they made ten choice over $371 about what kind of business they wanted to be. The guy never bothered to tell me he wasn't a mechanic either. Clearly led me to believe he was on the call. My friend goes to get the car -- he tells her that he "got an earful" from me, but that he agreed with me and I was right ... because, well, I was. And I wasn't rude. Just right. Oh, and he isn't even a mechanic. He is a service writer. Nice. And they don't even have someone working there who could give a refund if he wanted to. Or at least that's what he told my friend. So either he lied to her. Or they don't empower their people. Or they don't care about relationships and righting wrongs.... when they keep your car for ten days, break clips on your days and can't put it back together, when all you wanted was a simple isolated single rattle fixed. A rattle I gladly would have paid twice as much to have fixed the first time by a competent shop. Lesson learned = just go to the dealer. This place is a disaster. read more

This place is the best! Fast, honest and easy service. I used to go to dealerships and would be so frustrated with the lack of explanation and random charges, never had a problem with any of that here. This is the only place I will be going to now especially as a young girl. read more

I stopped in for an oil change and I have zero complaints. Everyone was friendly and efficient. Waiting area was clean and they had coffee. They found that my Mercedes needs some additional maintenance, and I will be back. read more

The repair work was ok, what bummed me was, they stole the battery out of my BMW and replaced it with another non-working battery. I paid for my repair, I will NEVER return to German Auto Company at 5244 N 7th St., in Phoenix Arizona, I am advising anyone I knnow who owns a german auto DO NOT PATRONIZE them, they will steal from your vehicles. read more

LITERALLY DONT COME HERE SAVE YOURSELF. they Will RUIN YOUR CAR, even though the problem wasn't as bad therefore you need a mechanic but these "so called german auto specialist" seem to just be "Special" cause i paid for their "hard working labor" they basically destroyed my car even more and just said welp I tried. OH AND THEY NEVER TELL YOU WHEN THE CAR IS DONE THEY WILL LET THE CAR SIT IN THEIR Parking lot having inventory fees stack up. IF I CAN GIVE 0 stars PLEASE GIVE ME THE OPTION. GERMAN TRASHY specialist This place needs to be gone. Scamming clients isn't a way of living. read more

I have taken my car here for years. They have the best customer service and value for cost. I recommend this business. read more

My car's engine light was on. We brought it in to find out the issue. Tanner was extremely helpful and knowledgeable . He took the time to explain everything and I, as a woman, could understand. It seemed to fix the problem but the light came on again. We had to take it back twice and each time Tanner was was very helpfu. Our car is an 2007 and everything is original. They fixed several things and got us back on track!!! We felt very comfortable with Tanner's assessment and we will use German Auto again for future!!! read more

On October 3rd I brought my Audi into the shop with the complaint that the car is vibrating while idling. Communication was poor; nobody could tell me what the diagnosis was in a timely manner. I waited around for hours with no update. Left the car there until the 16th. 13 days. Extremely inconvenient. Technicians replaced engine mounts. This work did not repair the problem. I was charged $1931 for labor and part replacement that were unnecessary and didn't resolve the issue I brought the car in for. My car is doing exactly what it was before I brought it into the shop! I should not have to pay for a service that wasn't rendered. I'd like to recover what I paid in the form of a refund or actually fixing the problem that is causing the vibrating. read more

German Auto Service - Auto Repair Near Me - Phoenix, Arizona

After taking my 2016 Jetta to the Dealership and being told it would be 3,000 to fix my Air Conditioner back in May my granddaughter and I endured the Phoenix summer not having enough money to fix it. I am a single grandmother and I was petrified to take my car anywhere. Randy and Bob called me back the next morning stating it was a switch that was stuck! I have never been so happy and felt so safe taking my car in somewhere. $240.00 later my Jetta is tip top. Oh and he brought the keys to my work because they closed before I got off! If you are a woman or a man and you are afraid to take your car in, you ate safe with these fine young men! Thank you so much guys your are the best! read more

Our VW New Beetle had a starting issue, so we decided to take it to German Auto. We were greeted by Tanner, who is the service manager. He couldn't have been more friendly. He explained our options clearly and succinctly, and immediately inspired confidence in us that we would get a fair shake there! He didn't disappoint! He took very good care of us, and we would come back in a heartbeat, and recommend them to friends. Tanner is a real pleasure to work with, and was a man of his word, which is a real treat in the car repair biz! We give him 5 stars, and confidentially recommend him to all. read more

I would like to say I am very impressed with the service I received at German Auto Service today. Randy who runs the front was very kind and knowledgeable regarding Mercedes cars. The Turkish guy who is a mechanic that goes by the name of Steve was very humble and intelligent when explaining what was going on with my car. I highly suggest the place for service, there prices are very fair and reasonable. read more

This is By Far Thee Best Auto Service On The Planet! Precise & to the point. They dont cut corners. Their work is pristine! Tanner is the best Service ProviderI have EVER encountered. Thanks for your A-1 service! I HIGHLY recommend them! read more

I had a service scheduled three days ago. I called prior to going in and asked if everyone is wearing masks. I was told that they are. I went to the shop and before I went inside I observed both a UPS delivery person and a customer going in with masks on. Meanwhile I saw several mechanics walk by without masks. The service advisors at the desk were also maskless. I called from my car and said I that I had been told that everyone was wearing masks. The employee said that they put them on when there are customers This was not what I witnessed and I cancelled my appointment. We have someone in our family who has an immune system disease and are being very careful. I am upset because I wasted my time going there. If I had known that no one was wearing masks I wouldn't have made the appointment in the first place. read more

I left my '89 Mercedes 300CE here for a week while on a trip to FL to get it gone over with a fine tooth comb as it was stalling out in drive, the AC had no air flow plus transmission was slipping a bit from 1st into 2nd and it needed some of the freeze plugs in the block replaced. I returned to a $2,500 bill and the car still stalling out (and no possible clue offered as to why), the AC fan replaced so it was blowing volume but the system was not pressure tested or recharged so blowing hot air in Phoenix In July was BS. Overall I was VERY DISSATISFIED with the service and I have since found a great mechanic at a corner gas station who whipped it into shape for 25% the charge of these bozos. The 124 platform with straight six is not rocket science. I'm sorry guys but you dropped the ball on this one! read more

German Auto Service - Auto Repair Near Me - Phoenix, Arizona

Brought my BMW 750i here to price compare to the quote the dealer gave me. There were 400 cheaper and that was because I added additional work to the big job. I spoke with a gentlemen over the phone about the issues my car was having. He was courteous, nice, and encouraged me to come in. When I made it in I was greeted by 2 gentlemen. These guys were nice as can be. They offered me a ride to the airport, and when the repairs took extra long over schedule a free rental was offered to me. I am more than impressed with this place. They took the extra time to make sure my car was in working order and went the extra mile to make sure I am satisfied. They also gave me insight on work I might need done to my car in the future. I would recommend German Auto to anyone who has a foreign car that needs repair. They have a LOYAL customer for life. Five Stars. Thanks German auto! Psssst! They give you a coffee mug with your receipt on checkout. Nice special touch. Will be back again! read more

Horrible service. Guys were big assholes!! Facility has zero trailer space if you need to trailer your vehicle in for whatever reason and they are not kind about it. read more

If you have a German-engineered car, this shop is the best in the area for service and repairs. You will get an honest estimate of what work is needed, and they will perform it and deliver it when they promise, at a fair price. Whether you have a BMW, Benz, Porsche, Audi, or VW, this is a great place to take your car for dealer-quality service at neighborhood mechanic shop prices. read more

Was able to schedule an oil change quickly. Friendly staff and they even cleaned the car after the oil change

Had a great experience, great customer service, hands down the best service I've had.. thanks John and Wendy and the whole mechanic team as well read more

German Auto Service - Auto Repair Near Me - Phoenix, Arizona

This place is a horrible, don't take your car there, they do not perform the services that you pay for. Took my BMW in for an oil change and four hours later, got a bill for $4200 of things I SUPPOSEDLY needed done on my car. Two months later my oil light comes on, I take it to the closest shop and they check my oil and it's BLACK! The shop tells me that the oil hasn't been changed in months and I should at least top off the oil and not drive around because it's very low and gritty. I ca lled down to German auto, spoke with Richard, told him everything I was told and he tells me to come down. When I get there I ask Richard why hadn't been changed. He checks my oil and proceeds to tell me that there's no way my oil was black. I tell him that I seen the oil (when I was topping it off) and it was black. He proceeds to call me a liar and gives the analogy that, if you take black tea and add water to it the color will not change...??? Crazy right??? Then he proceeds to pull out my service history and talks about a time in 2014 where I did not have the car serviced by them at all, then he starts to talk about how much money I've spent at the shop in the time I've been coming. What I got from this is, I haven't spent enough money, for my business to be important and I'm not allowed to have other shops working on MY car.... RIDICULOUS! The fact that they messed up on my car and never gave me an oil change has no baring. My check engine light is on now, never before, cause only GOD knows how long I was driving with black oil before the light came on... What ended the conversation is, him saying I need a $100+ service, for him to find out if I need another $600 of work on my car... PRICELESS!! I spent 30 minutes of my time, not to mention the hour it took me to drive down there, in afternoon traffic. For him to check my oil and call me a liar??? I've been going to this place for years, it was a great place when I first started going there. It's really went down the drain, people are rude they have no customer service skills and they act like, they're the only place you can go to to get your BMW serviced. But now that I don't go to them anymore, I found out how much CHEAPER OTHER shops , do HONESTLY GREAT WORK and they have MUCH better customer service. This place isn't what it used to be, I will never go there again. When they ticked me off in 2014, I should've never came back... I WILL NEVER COME BACK AFTER THIS nor recommend them to ANYONE. P.S. Another shop did the $4200 of work they said I need for LESS THAN HALF... LESS THAN... and charger me $0 to tell me that the $600 service IS NOT NEEDED!!! Go figure!!! SHOP AROUND PEOPLE... Don't waste your time & money here!!!! GERMAN AUTO SUCKS!!! RIPOFFS! read more