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Phoenix, AZ

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Back To Basic Automotive

4.7 (115 reviews)
Closed • 7:00 am - 5:00 pm

Services - Back To Basic Automotive

Tire balancing

Tire rotation

Wheel alignment

Back To Basic Automotive Photos

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Sandra W.

Since March 11, 2021 We had our van assessed for a road trip from Illinois to Arizona. 1st by LONGS GARAGE IN URBANA IL $ $2,213. 84 was spent mainly to get the AC Fixed since we were going to Az & that was the main reason we took the van in. That AC repair failed according to the office manager the main line vibrated loose... doesn't sound right. Got right inside the Arizona State line no AC!!!! Next shop, was HEATH's Auto Flagstaff, Az, left Flagstaff arrived in Phoenix Az NO AC again!!! Luckily Heath's had a warranty and we filed not 1 Claim but 2!!! Onto Back to Basics who honored the warranty claim which we were grateful for & they have always been responsive & getting us in & very courteous! They seem to know cars inside and out! However, we have had our van into the shop multiple times for A.C. Repair and still have no A.C. They know there is a leak but unable to track the leak and fix it! On the last visit my husband & I were both told by one of the younger guys hey we are chasing a leak, can't find it so just come back and we'll put refrigerant in free of charge, great I thought ! About 1 week later we realized once again, NO AC!!! Bummed! Our car has been in and out of this shop and 2 others On a average our Van has been in a shop every other week since Leaving Illinois!!! Eventually the entire AC system has been rebuilt!!!! My calculations add up to $5,021.48 and the AC problem has NOT BEEN DETECTED!!! What are 2 seniors to do? My husband is almost 70 a Disabled Veteran, I am a 60 yr old Diabetic. As you can imagine we are new to the Valley of the Sun and not tolerable if the heat. We have many upcoming dr appts and it's getting hotter even with making early appts. It's becoming a concern. Also, praying he is a candidate for knee replacement surgery soon. I been praying and know God is never late but on time to help us. Praise His Holy Name! Saints have a blessed Day! Any help is appreciated!

Andrew and Trevor from Back to Basic Automotive after completing work on my 73 Nova. Two of the best mechanics I have ever met.

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5 months ago

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6 months ago

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6 months ago

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8 months ago

Wonderful love these people as a woman who knows absolutely nothing about cars I feel they never take advantage

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3 years ago

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Dave H.

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4 years ago

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3 years ago

They fixed my ac in my car! It was blowing kind of cool air but they fixed it for like $180 cheaper, convenient location

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4 years ago

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10 years ago

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6 years ago

We have been bringing our cars here for years. ALWAYS, honest, reliable, reasonably priced and professional service.

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Review Highlights - Back To Basic Automotive

“And when the check engine light came on again, they quickly checked it to make sure that all was well with my car.”

Mentioned in 6 reviews

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AMC Automotive

AMC Automotive

(152 reviews)

Called to schedule a next-day oil change. They were able to fit me in for the afternoon. They…read morecalled back to let me know it would take 1.5 hours. I showed up and had to park in the convenience store parking lot next door, because it looked like a pretty tight lot. They said that was no problem. I sat and looked at my phnoe for a little bit until the battery almost died (it was alrfeady low when I got there). They had charging cords on the coffee table with adapters for every phone. I plugged my phone in and sat it on the table and got comfortable for a longer wait, but moments later, true to the 1.5 hour estimate, they said my truck was ready. They advised me of some sort of leak on the front axle, but told me to check with the dealership because it might be under warranty. I appreciate that. I'll definitely be back for future service.

After stellar Yelp reviews (4 plus) guided us to AMC, paid over $3000 (for a broken serpentine…read morebelt, AC belts, new radiator etc., with all parts warranted per AMC). Confident and relieved we'd found a "go to" mechanic in Phoenix, one month later the car began experiencing intermittent power steering outage issues. Our son (in college and alone far from home) immediately brought the car back in, but AMC essentially refused to pop the hood, or otherwise even look at the car "unless the driver could replicate the issue". Two weeks later power steering and AC completely failed on a busy highway (due to a leaking radiator hose that ultimately fried the alternator). Paid an additional $800.00 (plus towing) to a competitor to fix what AMC should've caught. Also, AMC hours are now M-Th and of course this emergency happened on a Friday. First time Yelp has led me astray. 9/9/2026 - Owner Gilberto immediately reached out on Yelp below apologizing and asking for submission of additional repairs documentation to handle the case "fairly". To be fair, I did not go into specifics of prior phone interactions with Gilberto - owner - after the car was first towed to AMC and the had to be retowed to another shop due to AMC's inability to handle after hours emergencies (eg., no closed parking, nor key drop or other available). While all calls with were professional and courteous, Gilberto was ultimately unhelpful and disappointing (leaving us with limited options). The fact that AMC refused to do anything after the car was brought in by our son (for scary warning signs similar to the original problems) just prior to a catastrophic (towable) failure on a busy roadway is what is unacceptable. Not saying AMC is a bad business, they just really blew it. For minor car maintenance (oil changes and tire repairs) AMC is probably great. For major car repairs go elsewhere in the valley, please.

Discount Tire

Discount Tire

(157 reviews)

I got a flat tire on my way to celebrate my son's birthday and called Discount Tire since I wasn't…read morefamiliar with the area. Even though it was after 6 p.m. and they were technically closed, this amazing team still helped me and changed my tire so I could get home safely! They truly saved the day! Customer service and kindness like this are hard to find. You've earned my business, and I'll definitely be back for a whole set of tires. Thank you for going above and beyond!

They took care of me!!!!! They honored a credit that another discount tire wouldn't help me with…read morewhen that other store was the one that originally issued the credit ...smh Anyways, I hopped back in my car and showed up at this location 15 minutes before closing and I was taken care of!!!!! The credit was honored, one of the managers stopped by everyone that was waiting for their cars to make sure their expectations were met and that they were satisfied. When the manager came to me , I said my only concern was that I would like a water however they were currently out. The manager went to the back and brought me an ice cold water. It was much needed in 104 degree heat. Any other store (including the one that messed up in the first place ) would have brushed me off 15 minutes before closing but this location really did their best to take care of me and I'm very grateful. Ryan was my sales associate and he was very kind. There are still good people out there that won't try to take advantage of you and I'm glad this store is one of the good ones

Discount Tire

Discount Tire

(130 reviews)

This is by far my favorite Discount Tire. Minimal wait for free air compared to other locations and…read morethey helped me repair my tire swiftly. There is not much to be said about the price because you cannot beat free. They were very friendly and responsive despite being busy. Will definitely be coming back to this location to replace all 4 tires and my spare.

Efficient Initial Service, But Vehicle Damage Over-Shadowed the Experience…read more I recently visited this Discount Tire location after experiencing an urgent damaged-tire situation. The team promptly diagnosed my tires as aged and in need of replacement. At my request, they quickly swapped the damaged tire with my donut spare and provided a comprehensive quote for a new set of four tires. The initial service was seamless and efficient. I returned two days later to purchase the new tires, receiving a fair deal on the set. Because I requested a wheel alignment check and correction alongside the installation, the visit took longer than usual, totaling about 2 to 2.5 hours. Fortunately, the waiting room is spacious, allowing me to comfortably do some remote work while I waited. I also appreciated that the technician thoroughly reviewed the alignment scores with me before proceeding with the adjustments. Unfortunately, my overall satisfaction was completely compromised when I inspected my vehicle afterward. I discovered that both the shark fin antenna and the rear roof spoiler had been damaged during the service. While the staff is communicative and the pricing is fair, the lack of care resulting in physical damage to my vehicle is deeply disappointing. I expect a higher level of caution from automotive service professionals.

Back To Basic Automotive - tires - Updated November 2026

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