Mickey was nothing but kind and professional. Listened and cared about what was going on. Honest, clean, efficient service! I took my volkswagon beetle to places for quotes, but all they care about is charging high pricing. Shame on the volkswagon dealership on camelback and 16th that took my money and didn't fix the issues!!! To all the single woman that need a kind and honest place this it! They even provided me a ride home close by while I wait for my car to be worked on. Outstanding service! Thank you to Mickey and the awesome team of technicians!! Teresa read more

Needed a vehicle inspection for work. After finding a few minor issues we were able to resolve the problem to a passing rating. Returned for service and the crew diagnosed a major problem after an oil change regarding power train. Mickey suggested a trip to the car dealer to discuss a potential (extended warranty notice) free repair. Professional, polite, timely, and if you live within a certain distance they may be able to offer a ride. read more

I will not take my car anywhere else! Mickey was so kind and took the time to explain my car troubles in a way I could understand. All of my motor mounts were broken. They got it done quickly and my car is sounding so much better. Amazing service. Thank you!! read more

I have been bringing my family's vehicles to The Auto Shop for nearly 20 years (a prior location). They are the unicorn of auto shops: honest, reliable, and reasonably priced. So many times they have offered options to save me money without threatening safety or quality. Mickey is extremely responsive. I have recommended, and would continue to recommend. read more

The quality they provide you is excellent and if they didn't fix what you went in for the first time they certainly will the second time. They offer rides and value you and your car. What they charge is definitely reasonable read more

Great service. Thanks for the courtesy ride to work after I dropped off my truck and quick service. read more

It's quite nice to find a locally owned, clean, and personable car shop like The Auto Shop! Mickey is very helpful and is probably the nicest person I've ever had to deal with doing any kind of car service. They provided a ride to/from the shop which was quite nice. The only reason I can't give them 5 stars for this visit was because I was using an online coupon from their site, which seemed like a REALLY good deal (3 fluid flushes for $125). They said they would accept the coupon...until they actually saw it and realized that their web person made a mistake on it. Mickey was very polite and apologetic regarding the mix-up, and they still gave me a WAY better price than the dealership, but I can imagine if I didn't catch it, they might've had an irate customer on their hands. Regardless of the mistake, I'd still go back for anything my car needs! read more

$90 for a diagnostics test and IT WONT be applied to my repair. What a joke this place is. Every other shop I called within a 5 mile radius (9 total) said that it was unheard of for a shop no to apply the diag to the repair costs. I came here a year ago and was very pleased with the work performed but now they don't factor in the diag lmao stay away from here read more

The Auto Shop has unmatched customer service. Mickey has it dialled in, best service I've experienced in my 25 years of driving.

Last visited here a year or so ago. Mom and I were here once before for both of our cars a couple of years ago and liked our experiences then, so I came back. This time it was an oil leak, but they could not find the leak after two attempts. How much did their "investigations" cost me? More than $600!! And my car STILL leaked! I called a relative, who's knowledgeable in cars and lives out-of-state, and told him of my troubles here, and after speaking w/ the manager on the phone he was able to get him to give my money back. I have not gone back to have my car serviced here, and I could never recommend anyone, not even those that I do not like, to come here. (Honestly, I could never deceive anyone into doing something I know they'll regret just bec. I don't like them!) I did not appreciate the condescending way he spoke to me, or to my relative, either. Hold onto your money and spend it wisely somewhere else! read more

I was very disappointed with this shop. I called to make an appoint for their minor maintenance service. Before we ended the call he tells me "We are all set I have you down for the MAJOR maintenance" which is $350 more then the service I scheduled. I corrected him and blew it off as a simple error minor, major maybe they sounded the same to him. When I dropped my car off they tried to get me to do the Intermediate service which was $140 more then the service I asked them to do. I told them I was not interested and I wanted to do the minor maintenance. They went on to try and up-sell the intermediate service AGAIN because my car might need the transmission fluid serviced. This was all assessed from looking at my car from the waiting room window. Once I explained to them that I had already had my transmission serviced a month prior they back off with the up-selling. When I called to see if my car was ready (six hours later) I was told "You need to come down because we found serious problems" When I arrived I was advised that I should "Buy a new car right away, within the next 30 days because your car is not safe to drive because the rear control arm is rusted almost all the way through" When I asked for details about this control arm I was just given horror stories about how the back end will break off and the rusting was so bad they had to lift my car in a "special way" just to change the oil. I was never given ANY information on how to remedy this problem other then "Buy another car". I thought their advice sounded a little fishy and vague so I called 180 Automotive where I have taken my car once before and had excellent service. I spoke with Bogi and explained what I was told and she told me to bring the car in the next day and they would check it out. The information I received from The Auto Shop was nothing but hyped up scare tactics. After getting a second option I know I do not need to buy another car in the next 30 days and I have the details and information I need to make informed decisions about my cars maintenance. I will not return to The Auto Shop, I am going to drive the extra miles to 180 Automotive were I can get not only great service but information so I can make educated decisions about my car. read more

I don't offer a review of an auto shop lightly. This one deserves it. About 5 years ago I needed a mechanic and a coworker told me she was friends with one of the owners of this place. She said he was a former Indy 500 mechanic and ran a slightly higher-end operation, but that he'd never rip me off and won't screw up my car. I went, was pleased, and have been a bunch of times over the 5 years since and remain pleased. [Note: Their website makes no mention of someone having Indy 500 experience, so I don't know if my coworker was imagining things or not. That's just what she told me.] Its highest marks come for this consistent feature of every time I've been: they'll give me an estimate (and may charge for the estimate, be pre-warned; I recall paying 20 bucks for them to find out what was wrong with some electrical wiring), I'll accept it and give them the green light to start work, and when they call me to tell me the results it has ALWAYS been slightly below the estimate. Whether or not this is part of a deliberate goal of theirs to slightly over-estimate costs in order to never surprise the customer, I don't know. All I know is that I appreciate knowing ahead of time to the best of their ability what I am in for, and then actually having to pay no more than that. I really, really, really appreciate that. Two other reasons for the five stars: location (downtown), and their free shuttle service to and from (as far as I know) anywhere in the Valley. They have a dedicated van for this purpose, with a dedicated driver, who happens to be an ol' coot who's lived in Phoenix for 2 centuries and will tell you everything you've ever wanted to know about the history of downtown Phoenix and/or why you should never get married. read more

Awesome place so honest and worth every penny! Mikey & James are AWESOME!! Recommend to everyone!!! read more

I avoid the dealership because I feel like they look for problems and pay their service techs in commission. And they take advantage of me because I'm a woman who isn't supposed to know anything about cars. Thankfully I have found The Auto Shop. I don't know what everyone else is complaining about. I LOVE these guys! I've been to The Auto Shop twice in the past few years. The first time was because our battery died and we towed the car there to have a new one put in. This last time was to replace a headlight. Both times the mechanics have been honest and courteous. I have NEVER felt talked down to at The Auto Shop. Repeat: NEVER They are close to where we live so I can walk there to get my car. Usually I drop the car off before work and take the light rail. The shuttle is a nice perk too because my husband and I share a car. They offer AAA discounts and post a calendar of savings on their website. What's that you ask? Well they have discount days based on the make of your car. Got a Kia? Get a discount on Kia day. You get the idea. They also offer 8 free oil changes a month on Thursdays. The catch? Your license plate has to have the randomly selected letter/number combo on that day and you have to call ahead to schedule but if your car wins you get a free oil change! Who doesn't love getting something for free? read more

The motor / regulator that rolls my passenger window up and down broke, so I decided to give the Auto Shop a try based on a coworker's recommendation. The Auto Shop quoted me less than the dealer and it's convenient for anyone who works downtown. The service was quick and professional, and they guy who runs the place is really nice and personable. They even offer a shuttle service where they'll pick you up / drop you off. I walked to work but had them pick me up in the evening and they were right on time. So far so good, the window is working well! I will use the Auto Shop again in the future if I need repairs. read more

I was referred by my brother and have been here twice - once for an oil change & the other for tire replacement and alignment. Very clean, friendly, professional & reasonable. Felt they they provided fair pricing and cared about customers over making money (awesome!). Feel they are very trustworthy and will continue to frequent this business for all my auto needs. Good people! Also they were very prompt and made it easy to get to and from my home w/ either a shuttle or Lyft. Have not Thad to wait long either time I have gone and everyone is good about wearing masks. I will continue to recommend them to family and friends read more

I could not be more grateful. Mickey was so helpful and so kind - I was stranded with a flat outside arcosanti, got towed to his shop at three in the morning, walked in when it opened after sleeping in my car, and was exhausted and dirty. Mickey offered me water, coffee, let me know they'd be able to fix things my flat in an hour and a half, met his own deadline of timeline, and let me know what recalls my car was due for. This shop was professional, kind, fast and easy to work with. Didn't try to upsell or downsell me on anything. Let me know what my options were and let me choose. If you should break down at three in the morning, pray that you end up at this shop! read more

I have found The Auto Shop to be a convenient and trustworthy place to take my car. The staff is very polite and courteous, and they don't talk down to you, nor are they aggressive salespeople. They provide you with updates on your car and they don't push a sale if you can't afford it. Very understanding and personable, and I didn't feel pressured into getting any services I didn't need or couldn't afford. They're happy to explain stuff to you and provide accurate estimates as well. Plus, they're a locally-owned place that deserves your business. Located right on the lightrail as well, so you can drop your car off right by public transit. read more

This place is awesome...just got my car back after having brake work done. They gave me the student discount and they really worked with me on the price. He didn't try to sell me on a bunch of stuff I didn't need. Another thing is they are super fast they had this done in a few hours whereas other places I've gone to it's an overnight process. He also didn't oil change for me for $39.99 which I thought was a pretty good price for synthetic blend. It's a great little neighborhood car shop and I'm glad we have it here. read more

i decided to go back to the auto shop to give them a second chance. i took my 1987 BMW that had an exhaust leak and no power to it. they said they couldn't tell where the exhaust leak was coming from, they would have to tear open the manifold to diagnose it. Big $$$ there. http://i1162.photobucket.com/albums/q533/ccraynesthegangstaceleb/photo1.jpg hmmm i wonder where it is...i took it to americas muffler and they diagnosed and fixed it for $30 in 30min. they also could not tell why it was a little sluggish. they recommended i change a fuel injector($500), that did not help. and gave me a bunch of things it "could" be.told me it would cost $900 to fix. i took it to Advanced transmissions and they said it was definitely the pump and showed me how low the pressure was. these guys are either very incompetent or huge crooks. maybe both. read more

I am much overdue in posting this but about a month ago I dropped my car with Mickey at The Auto Shop, and let me tell you I could not be any happier. I have a 2005 malibu and it was just due for some maintenance that i had been putting off, as well as a few minor repairs. I dropped the car off and basically told them, quote me what you think needs done, and a price and I will tell you what i want you to do from there. I fully expected them to come back with a $2-3k quote and much to my surprise, nothing unnecessary was on the invoice, and the price was about $1000 below what I was expecting to have to pay. Between the extremely pleasant experience dealing with Mickey and knowing they dont try and rip people off like most auto shops do, I have found the auto shop I will be taking my cars to for the rest of my life Thanks Guys! read more

Very friendly and very reasonable shop! Just had a quick (but painful job) done on my exhaust. Kurt said it would be about an hour, so I decided to get Matt's big breakfast. It's right down the road, Bonus! Got the car in and out quickly. They gave a little discount and free wiper blades on your first visit! Highly recommend The Auto Shop, support local buisness! read more

I work just down the street from this place and like to drop my truck off here for oil changes. The people behind the counter have been really nice every time I have gone in. They even wash my truck after they change the oil! They also offer to give me a ride to work after I drop off my truck. My truck does have some major problems that need to be fixed but once I told them I would rather fix them myself they never asked about it again or tried pushing me into buying anything. I've always been one to do my own auto repairs but with the convenience of this shop I will continue to drop my truck off for oil changes. read more

Really great, relaxing, stress-free service! Especially the cold water, complimentary coffee and super comfy couch! I've came here about three times to fix my car under unexpected, critical circumstances and they took care of me and my car. I am a college student with limited help in finances, but the owners are always willing to work it out. I am very thankful to have found this place. I love the service and hospitable environment that the owners and employees create. I highly recommend this place based on my experience! read more

Courteous and efficient, staff is great and I have been taking my cars to them for years! They do excellent work!

What can I say? I love and trust these guys tremendously. My roommate suggested I take my car to The Auto Shop when I first moved to Phoenix and I have continued to go to them whenever I had auto issues. They've always let me know what needed to be done and in what order they'd suggest, based on my budget. Thanks for everything guys!!! read more

These guys are make your visit so much less stressful. I have never had such a good experience at an auto shop in my life and felt very looked after. They deserve as many customers as possible just because their service is that good. read more

Had a little trouble with the first appointment I made, someone called in sick so I had to re-schedule or wait for more time than I had that day. But, the place is clean, they are attentive and it was a straight-a-way oil change, no sales, just suggestions which I appreciate. Plus, FREE wiper blades for signing into Yelp and giving a review....didn't even say what kind of review to give, but I love FREE! Will definitely go back, plus living downtown you down always have the convenience of auto shops nearby. read more

No longer trust this shop. Struggled what 2 write for 3 months. Hate 2 leave bad review, but it's warranted and others need 2B informed. Used Shop 4 approx 15 yrs. First 13 good. Last 2 bad. Brought vehicle back 3x due 2 oil gauge. They sd they cd not duplicate. Had my daughter video control panel & prove. Finally fixed. However, was w/o car 4 almost a week. Took Mom's car in. After "repair" it made grinding noise when turning right upon leaving Shop's driveway (they shd have heard). Drove it, heard noise, called Shop, took back. They sd it was strut (repaired by dealer less a year ago) and sd take back 2 dealer. She did. Problem NOT strut. Was in brake assembly. Dealer fixed. Auto Shop misdiagnosed, cost themselves a repair & Mom an extra trip 2 another facility. Nov 2017 took my car in & told shop mgr about noise from front end when turning wheel. Was hoping it was front bumper (which was messed up) rubbing on wheel. He sd they would go thru vehicle bumper 2 bumper & tell me all needed repairs so I cd decide what 2 repair. He knew this was important as vehicle was 12 y/o. Couldn't afford new then. Hoped 2 keep Trailblazer til 2020. Being disabled on fixed income needed 2 get some bills pd down B4 taking on car payment. He gave list of needed repairs. Lower than expected so decided 2 do extra $1500 in repairs which were not immediately necessary because he said this should B all that was needed 4 some time. Back less than 3 months later because they never addressed front end noise (not caused by bumper & getting worse.) Wrote letter re my dissatisfaction which led 2 discussion with owner (very nice man). Another $1200 in needed repairs (almost $4500 in 4 months). I wd not have done the extra $1500 in work if they had caught this issue when I first told them about it. 3 months later car was stalling & hard 2 start. Took 2 another shop. They sd bad unit in fuel pump & need 2 take back 2 Auto Shop 4 warranty. Fuel pump replaced under warranty. Couple weeks later I go 2 fill up my tank & gas is pouring all over. Towed 2 other facility. Result: Auto Shop failed 2 attach clamp securing gas tank hose 2 neck at gas cap (photo attached). I & my service dog cd have been killed from an explosion (fumes + 115 deg heat). Any road spark cd have caused my car 2 catch fire. Owner accepted responsibility - sd technician admitted he doesn't remember reattaching clamp. Owner wanted 2 make things right, talk 2 the manager & get back with me. Was forced 2 trade in vehicle because I was so afraid 2 drive it - had anxiety attacks every time I tried 2 drive & was canceling important medical appts. This was significant hardship - I was not prepared 2 have a car payment now, but had 2 make appts - had 2 trade down w/o the time needed 2 save 4 down payment. Still miss my Trailblazer. Their way of making things right was 2 send me a check 4 new shoes (ruined by gas) & a tank of gas. I have not cashed the check. Was quite a shock 2 see that my life & the life of my service dog had such little value. I think the LEAST they could have done was reimburse 4 the initial repair that started this mess - approx $700. My life, the life of my service dog, and the hardship this caused me are worth a lot more than that. This review was not written because of their "payment." If it was, it would have been written long ago. HUGE & potentially DEADLY problem. I feel very fortunate 2B alive & physically unharmed. I had decided 2 end my affiliation with this business B4 this incident, but had to return for warranty work. Customers & Auto Mechanics need 2B aware they are working on what cd be the difference between a breakdown and/or serious injury/death 2 drivers/passengers. You NEED 2B able 2 trust your mechanic with your life, because that is what you are doing. Normally, this would have been a zero-star review because of the seriousness. In light of the first 13 years where I was satisfied, I am giving 2. read more

The Auto Shop - Picture of Gas Tank disconnect taken by Automotive Dynamics when vehicle towed in for diagnosis. - Auto Repair Near Me - Phoenix, Arizona

Took my car in for oil change and maintenance check up. The guys in the shop were friendly and the service on my vehicle was top notch. The bathroom and waiting room were clean, comfortable and decor was "auto retro cool". I highly recommend having your car cared for by these fine gentlemen. read more

Great auto shop. I brought my truck here after getting a $1700 estimate from the dealership that wasn't even a guaranteed fix. My truck had been back and forth to the dealership service center and they could not solve the problem. I called here and talked to Kurt, he listened to me for ten minutes explaining the problem and all of the details. He was able to fix the problem at a quarter of the cost by fixing it, not treating it, the way the dealership did. Great service, I will only be coming here from now on. read more

These guys are great. They really care about their customer. My car broke down on the highway after business hours and I was recommended to bring my car to them. Since the shop was already closed I had to leave the car at their shop without speaking to them first. The next morning, they completely understood my situation and got started on my car first thing that day. They kept me updated on the vehicle and didn't work on the car until they gave me a full explanation on what was wrong, an estimate on the fix, and waited for full approval to go ahead and fix it. I was working with a very small budget and they let me know what my options were to get the car fixed with the little money I had, and they never once hid any fees from me, including tax. They even said if I needed it, they could have picked me up from work or from my house in their shuttle to pick up the car. I didn't need it but it was comforting to know if anything like that ever happened again, that would be available to me. I was very relieved that they had the car done by the time I was finished with work. They are fast, flexible, and genuine people. read more

This place is definitely stress free and staff are very nice. I told them exactly what I needed for my "scheduled" maintenance on the car. They did everything in a timely manner. They were honest about the quote of everything. I will definitely be using them as my regular mechanic. read more

Being a woman, I find that some auto shops think that you do not understand things, so it was refreshing to not experience that here. Mickey and his team were AWESOME about getting me in on short notice and discussing everything with me. They even washed my car...who doesn't love that! I highly recommend them if you are looking for a trustworthy, competent auto shop. read more

Everyone is so friendly and nice!!!! Wonderful staff and I even got 2 free windshield wipers :) not to mention they did a great job on my oil change and fixed my tire pressure. If I wasnt moving from AZ I wouldnt go anywhere else but here! read more

I'm one of those people who hates taking my car to a mechanic because I always wind up hearing I got screwed after what ends up being an already stressful day. It's the worst. That's why, when even the biggest cynic in my life can hear about how great and stress-free my experience was with The Auto Shop and not find any flaws in my assessment, I know I've found the best place in town. I don't have AAA, so I'm already at a disadvantage in the event of my car breaking down (as it did today). However, I didn't really miss out on the perks of AAA. The Auto Shop gave me a free tow to its garage and had an employee "shuttle" me to work (for free) and then pick me up when my car was ready after work (for free). They also explained all the issues with my car and the resulting charges (which, after Googling part prices and average labor costs came out as very fairly quoted). They even washed and vacuumed my car (again, for free)! I absolutely would trust them with any repairs or maintenance in the future. read more

Such a great experience. Micky is very polite and explains everything very well. Ryan driver dropped me off and picked me back up from home. The shop saved me money in comparison to other quotes and fixed what was needed. Also complimentaty car wash WOW !! Cold water and kurig coffee available. Nice touch. read more

Auto Shop is still awesome. I have been bringing my vehicles to this shop for 20 years. The owner Dan and his staff are always courteous and efficient. They are always willing to answer my questions about repairs without hesitation. read more

I visited my son in phoenix who is a student at ASU. He tries not to complain about car problems since he's happy that I even gave him a car. Upon driving the car I realized that it was incredibly dangerous. Bearings shot, brakes shot, and a few other problems. We brought it in to The Auto Shop and Elijah took care of all the problems for a reasonable price. He's a true gentleman to deal with and I would like to have him as an employee of mine. read more

I have been using this shop for over 20 years. The shop and its staff continues to provide outstanding service. You will never regret having your car serviced at this place. read more