I've taken my cars to Johnston's twice and have had great customer service, upfront clarity on estimate, and clear communication with what is needed for repair. They have been efficient in getting my cars back to me which makes life a lot easier. Haven't had any issues with the work they've done. read more

I was considering going here but had a bad experience with the manager on the phone. I asked her if I could speak with the manager and she said, she was the manager. I have never taken my car anywhere other than Sanderson Ford for 7 years. They are busy for a week, and so I looked up Johnston's. I mentioned hourly and competitor prices. That didn't go well. I'm giving three stars just to be kind because I would hope that someone would be merciful with me in the same way. I'm sure they do great work. read more

Do not take your vehicle to this place for anything other than an oil change, if even that. My truck had a boil-over and I took it to them after changing the thermostat myself and seeing no improvement. They recommended a new water pump for $750+. I agreed. I go to pick up my truck and Mike and Amy at the front desk say "you may or may not make it home, most likely going to need a whole new cooling system." Didn't make it home. Had to bring it back and pay them an additional $900+. Later I notice a leak coming from the top of my gas tank and assume it's the pump, I take it once more and she tell me it's $675 just to drop the tank and diagnose. They find the problem (cracked gasket seal) and fix it and send me on my way $750+ dollars later. A few days go by and my tank is now leaking again and WAY worse than before. I call because they "warranty their work". They bring it in, drop the tank and tell me now I need a whole new gas tank because it's cracked." Amy proceeds to tell my wife that she thinks it looks like a rock jumped up off the freeway and caused the crack in my tank, therefor not being covered under warranty as it is not their fault". $850+ they want again. I asked for pictures to show me the damage and they refused. They were adamant that they "fix things, not break things". I refused to pay without them proving to me that the damage was not due to their shop and they put my broken tank back on and told me to come get my truck. The mechanic circled where the leak was on the tank and it's directly under the strapping where it mounts the tank under the truck, very clearly from the stress of them over-tightening it and attempting to improperly reinstall the tank. No damage from this mysterious magical jumping boulder, just damaged from their incompetent employees. Also the staff is only nice if you are there in a bind and they know they can bend you over on price, as soon as you give push back the customer service and respect goes out the window. Do yourself a favor and take your business elsewhere. read more

Honest Work. Everyone professional and polite. I have been taking our cars to Johnston's Automotive because I trust them. I feel sorry for people who don't get reliable service because they haven't discovered Johnston's. read more

I can't recommend this place enough. They are incredibly helpful, genuinely honest, and refreshingly affordable. They never try to upsell or overcharge, you always feel like you're in good hands. It's rare to find a shop that truly looks out for you, and I won't take my car anywhere else! read more

I have been taking my 2010 Prius to Johnston's since I bought it used. This business was recommended to me by Tom Hines, the leasing agent. I have never gotten anything but superior service, extreme kindness, and the best expertise in town. I cannot recommend them highly enough, and my Prius is still perking along at 150 K miles! read more

Been taking my car to Johnston's Automotive for a couple of years and they never let me down. They always work with me timing-wise, their prices seem fair and everyone is so friendly. Highly recommend them! read more

I was referred to them by a friend and I will be eternally grateful! My dealership told me I needed to have my alternator replaced and were going to charge over $800 which included the price of the part and three hours of service. When I went to Johnston's they charged me the price of the part which was in the same price field as my dealership and one hour of service. They clearly explained an hour was all that was needed to replace an alternator, not three like my dealership tried to charge. I am so thankful for finding a business that is honest and forthcoming with their services and pricing, especially right now when unexpected car expenses are hard. Johnston's now has a new customer and I have no hesitations about bringing my car back for maintenance in the future! Thank you! read more

so many scamming auto shops out there in Phoenix it is unbelievable. Johnstons is fantastic fast service extremely fair prices compared to others. both my cars are out of warranty now and I will talk take them nowhere else. they treat my precious Jeep with love. I usually don't waste my time with reviews but this place deserves it. Definitely a five-star experience read more

Johnston's Automotive - Auto Repair Near Me - Phoenix, Arizona

I bought a '16 Corvette from Midway Chevrolet in August 2021 with just under 16K miles. Went to the dealer for my first oil change and told them I was experiencing changing temps in my air conditioner. They charged me $380. To diagnose the problem which was to replace both actuators at a price of $4,100 A friend recommended Johnstons Auto and when they checked the car there was NOTHING wrong with the actuator at all. Dwight Johnston suggested A few things that I might try and said if I had anymore trouble to bring it back and they will check the compressor. Everything if fine right now and they wouldn't charge me a cent. Needless to say, I will let all of my friends know of this experience with both companies. Thank you Dwight Johnston. read more

This a classic family run business that is ran the right way. I have heard good things about Johnston's for years on nextdoor. Recently, I was sick of traveling to the dealer for an oil change so I decided to give them a try. I called and they fit me in early the next morning. We dropped off the car and it was ready within a couple hours, and the pricing was in line with their estimate. The car is a Mercedes, so oil changes are expensive. Johnston's came in at least $200 lower than the dealer. They had great communication during the service, and their shop is very neat and presentable. You can tell they take pride in their business. Overall, I am pleased with their service and will return. read more

We have an 2001 Isuzu Rodeo and we are going to be driving it to Rocky Point, so I wanted someone to look it over and tell me if anything needed to be fixed. I called 25th Street Automotive and their exact words were, "we don't deal with cars like that because they are too time consuming." I called Johnston's Automotive and they said that absolutely they would look at it and for $45-$50 they would go over everything and do a diagnostic of what all might need to be done. I took it in the next day and Sherry called me in about an hour with the diagnosis and estimate. I felt like it was very thorough and reasonable. I had them do some of the work and they didn't end up charging me for the diagnostic. We are going to do some of the other less important things in stages. Dwight is even going to figure out how to attach my fan shroud that has come loose and they don't make any more. I appreciate that. They don't seem to be hurting for business, but I absolutely do recommend them. read more

Last week I was up in Phoenix from Tucson for work, and right as I was about to drive back the plastic sheath under my Prius came loose from the car and was dragging on the road. Terrifying! In a panic I tried a couple of shops just to get the car back in a condition to drive it back safely. First couple mechanics were booked for the day, but when I arrived at Johnston's they were able to take a look, and the kind mechanic Ricky took care of everything swiftly and with a smile. They were genuine lifesavers and set me up for a pain-free drive back down to Tucson. I'm forever grateful -- HIGHLY RECOMMENDED! read more

Everyone here is very nice and respectful. I took my car here and they couldn't fix it. They did work on it but couldn't figure it out so sent me somewhere else. But I got a full refund! Now that's an honorable place to come. read more

I bought a used car that needed some fixing up. Eric and his team were all straightforward and really helpful through the whole process of getting it running smooth. Absolutely knowledgeable and trustworthy. Great experience here and would recommend to any one in the area. read more

This place is amazing! I finally found a good honest place to bring my car for service and repairs. I have had a few places that were just not good with their work, or just to expensive. I totally recommend Johnston's Auto Shop! I was totally amazed at how clean it was and how good they are at fixing cars. I have never had my car run so good. So if your looking for a good place to go for auto service, don't hesitate to give them a shot, you won't regret it. read more

Great place, great people,honest and fair. Reminds me of how mechanics use to be back in the day!

I've been here multiple times and it's always fast and friendly. I feel like they use high quality parts too because I haven't had any lingering problems afterwards. read more

This place is an absolute ripoff! Price was double the stated price at the agreement of service. My fleet of vehicles will go elsewhere. read more

I forgot to do this after my wife got her car back a few weeks ago, but I just remembered last night. We took our 2005 Accord in for a checkup, oil, etc. We also asked them to fix the driver side door. It wouldn't unlock with the fob or from the inside switch. It also wouldn't open with the key and my wife was just leaving it unlocked since it got so bad. I was afraid she'd get stuck in an emergency. Anyway, I was "prepared' to hear hear it was going to be 2, 3, $500 or more. Anyway, they called later with an update and guess what - No Charge!!! The mechanic found debris build up in the lock mechanism and cleaned it out for FREE! Did you hear that? FREE!!! I've always trusted these guys, but Wow! They're the best! Probably been with them well over 10 years and get happier every time! read more

The only true and honest shop I've ever been to. Along with the straight forward honesty is quality work and great attitudes. If you take anything from this review just know that you are in good hands. read more

I brought my jeep here for a check engine light and misfiring engine. I didn't do proper research to the first shop I took it to and they ended up having it over 6 weeks and still wasn't fixed. I brought it here and they were able to find and fix the issue in less than 4 hours. It runs great and I'm confident that the work was done right. My experience with everyone was very positive and very informative. I wish I'd not panicked when it initially happened and just brought it here to begin with. read more

I heard nothing but great reviews both locally by word of mouth and online about Johnston's Automotive. They definitely hold up to what's been said. They are extremely honest, well priced, and what I liked most was they explained every detail when an issue is diagnosed - which isn't very common in my experience. I've had shops tell me something needs to be done with no explanation, other then let's fix it, here's the price. With Johnston's they gave me possible options and explanations. They even saved me about 300$ by not doing something I assumed needing fixing. Cheri is also a great person to deal with. She's very helpful and didn't mind my millions of questions, and was also very on top of keeping me updated with my truck. Y'all are the best! read more

Tl;dr: $120 to run diagnostics on your car. Called and harassed me about my bad yelp review because I felt like I was overcharged. I went to Johnston's looking to have my check engine light checked. I knew basically what was wrong by going to Autozone. Johnston's charged me $120 to run diagnostics and wanted $1000-1200 to do the repair. I called another shop with five stars on yelp and was quoted $375. I am leaving a bad review because I felt like I was overcharged. The people at Johnston's decided to call and harass me about the review. Basically, their complaint was that my review was inaccurate. However, the employee was very obviously not interested in winning my business back, and, instead, seemed to be trying to intimidate me into taking my review down. I do not recommend this business. read more

The best! I had an unfortunate event with a roadside assistance company and Johnstons was able to fix everything within a day and their communication was top notch. Super honest shop! I'm going to them for everything now. read more

Dwight Johnston and his crew are top notch! My husband and I were on our way to Prescott around 11:45am and as we were backing out of parking from breakfast, our front tires both klunked and were jolting.. in drive it was no problem, only in reverse. We were on 24th street headed home as we didn't want to risk the safety..we saw this place driving by. We stopped and within minutes of the crew backing up, they found the problem..a bolt came off the left front caliper and was digging into the wheel when in reverse, flipping it back into the wheel..it was ready to fall off! Also, they found a broken stud. Within 50 minutes they had us on our way! They had to get a part locally but less than an hour we were fixed. I said "Thankyou Lord for a fix that didnt cost thousands" Thankyou Johnstons for a surprisingly wonderful repair experience!! Arnie and Kelley read more

Super place. Customer service is excellent - people are so kind and straightforward. Extremely knowledgeable and capable. Worked quickly every time I've been here. Also they have several bays and a lot of specialized equipment. Highly recommend! read more

My name is Zack from California, I called this shop spoke to Sherry and she was super helpful and outgoing.. also a gentleman in the background was very informing as well and answered all my question fast.. highly recommended.. read more

Very reasonable and quick! I called in for a job another shop couldn't do. And within an hour I was on my way. They make sure everything is done right and with the right parts and the prices they charge are honest prices. Would have no problem returning or recommending. read more

What a tremendous joy stopping in here to get a mail in my tire fixed. The mail must have fallen out while driving as they could no longer find it but they checked my tire pressure to ensure I was safe to drive. Really great group of guys who care about their customers...and it shows!!! Would highly recommend! read more

After a particularly long day, my poor husband's Scion tC started throwing some weird electrical symptoms that seemed to indicate a dying alternator. He stopped at an O'Reilly on the way home to get the battery and alternator tested, and the guy assured him that both were in great shape and that the likely culprit was the starter. Since that made absolutely no sense, he limped it to another O'Reilly, who gave him another jump (yeah...not the starter). The Scion sputtered to a stop a few miles down the road, and conveniently in front of Johnston's. Fate, right? Thanks to you Yelp ninjas, we felt safe leaving the keys in the lockbox having never even spoken to these guys. In the morning, Shari, the owner's wife and receptionist, didn't mind corresponding with my husband via email (he has a job that makes it difficult to step out for a personal call). They had the alternator replaced same-day, as promised, and when we came to pick up the car, Shari spoke about their pride in running an ethical, trustworthy establishment. That was clear from their professionalism and, frankly, compassion for how stressful an unexpected vehicle repair can be. We'll definitely be back to Johnston's. read more

I found Johnston's because I had a busted coolant hose and couldn't drive far, if at all. These guys happened to be the closest shop to me. But, I don't think I'd go anywhere else now. Not only were they extremely welcoming and friendly, but they started diagnosing my car almost immediately. I ended up getting my car back in just a few hours for an incredibly fair price. I cannot recommend Johnston's enough. Go with confidence, they will treat you right. read more

I have had the pleasure of using Johnston's Automotive for years. When my service advisor retired from the dealership, I needed to find a trustworthy automotive facility for my diesel truck, Subaru and Jeep. Johnston's was the answer. All my repairs were always explained in detail and the honesty of this family owned business is stellar. The facility is spotless and the mechanics knowledgeable. One would be hard pressed to find another automotive repair organization with this level of customer and vehicle care. read more

This is the nicest mechanic shop I've been to in Arizona. Not only is it clean and staffed with expert professionals, but the service is timely, cost-effective, and kind! They're not gonna try to outsmart you with elevated car language or charge you an arm and a leg for basic car services. I'll only be coming to these guys from here on out. Shoutout to Eric for being so efficient and communicative! read more

Don't take your car here if you have an emergency. They charge more than the dealership.

I HIGHLY recommend this place. I had some bad work done at another repair shop and this place made it right. I did pay for some of the repair but they didn't charge me for all of it to be replaced and done correctly. Super honest and caring people. I can't thank them enough. read more

I have lived in Phoenix for 20 years and drove by Johnston's all the time but never thought to take my car in for repairs. I had a friend who recommended Johnston's. I even had previously purchase some parts and they let me bring those in to finish the job, wow! Recently, the check engine light was blinking and beeping. I immediately thought to contact Johnston's and got an early Monday morning appointment to figure out the problem. They called within a few hours of their robust testing and provided me options. Their patience and courteous demeanor on the phone is outstanding and these mechanics are exceptionally top-notch--they know their stuff. I made a decision and within a couple of hours, by noon, I had the car back running smoothly. I feel they are very honest with their customers and they want their customers to feel happy with the service! I sure am! Highly recommend that you call as their appointments book up several days in advance. Let's keep supporting this AMAZING local 30+ years in the valley business! The guys there are just awesome! read more

One of the best auto shops around. I have been coming here for more than a decade. Dwight and his team are great to deal with. Proactive in letting you know what needs to be done next, with recommendations on prioritizing so you don't have to get it all done at once if not critical. Pricing is fair. I recommend Johnston's Auto to all my friends. read more

Fast, friendly, upfront, trustworthy, and all around great people. The quality and service they provide is unparalleled to any other provider. Some dingus at jiffy lube told me I had an engine oil leak and that my car would break if I didn't take immediate action. Johnston's reassured me that my car was fine and that the tiny leak was a non issue and only something to monitor. I'll never take my vehicles anywhere else again. read more

If it's an "easy fix" you'll be fine. If your repairs consist of anything challenging or labor intensive I'd advise you to go somewhere else. They've worked on several vehicles for us...Some of their repairs had to be reworked by the dealership due to their unknowledgeable staff. Now, let's get to Cheri and how rude of customer service she has and a disgustingly unladylike mouth. She's "coached" very well by her husband Dwight who pretends to be a mechanic of some sort. Bottom line...after spending thousands of dollars on our vehicles at Johnstons and still needing a proper repair after their "band aid" solutions..We Do Not recommend this place of business. You were warned. read more