I strongly advise against taking any vehicle to North Mountain Auto. On 04/08/2026, I brought my…read more1996 Ford Probe GT to this shop for a water pump replacement. Dashcam footage explicitly shows the vehicle running perfectly fine that morning while it was at another shop receiving an estimate. It was dropped off at North Mountain Auto two hours later. On 04/13/2026, the vehicle was pulled into their bay exhibiting no problems, yet it exhibited severe running issues immediately after their "repair." The vehicle was subsequently removed to a neutral third-party shop via a recorded and documented chain of custody on 04/27/2026, ensuring no claims of tampering could be made. Independent diagnostics have since confirmed catastrophic engine failure, including air passing through the piston rings and a 25% leakage around the exhaust valve on Cylinder 5. Far more concerning than the mechanical destruction is the actively documented fraud and attempted cover-up. Forensic dashcam video and telemetry data captured the shop engaging in billing fraud by charging for one type of product (Asian vehicle blue coolant) while explicitly using another. Furthermore, on 04/20/2026, approximately an hour before I arrived to pick up the vehicle, the mechanic is recorded stating to the front desk that he had already lost two days the prior week and five hours that current day on the car and was "done." Twenty minutes later, footage shows them manually overriding factory settings via the base idle set screw (BISS) in a deliberate attempt to hide over 30 documented engine stalls and doctor the vehicle just enough to collect payment. This override occurred on four separate occasions. Additionally, the intake plenum was removed. There is absolutely no reason for its removal during a water pump replacement other than assessing internal damage; it provides no extra room or access and is 100% unnecessary. Both the mechanic and the shop stated they hadn't "worked in that area," claiming the damaged wires and broken clips had nothing to do with their work, which the visual evidence explicitly contradicts. When the shop realized my dashcams automatically trigger upon movement or when the key is turned, they attempted to format the memory cards twice while the car was sitting in their bay: once on April 15th, and again after hours following a "stealth" repair on 04/22/2026. This constitutes direct spoliation of evidence to cover up their actions. When I reached out via text message, they immediately denied warranty coverage, blamed the car, and then blamed me. However, until this week, they had no knowledge that the dashcam footage was NOT actually deleted. If you're going to perform such acts, you may want to research the specific dashcam to know how to format it. Just saying. I have retained a 236GB forensic data drive documenting every action taken in their bay. Now that every legal and regulatory action has been filed and is underway, I am leaving my experience here to help prevent others from suffering the same fate. Do not trust this shop with your property. Billed $2282.49 for them to destroy the drivetrain.

Scheduled an oil change the day before asked to drop it off at 12. Told me they would call me when…read moredone and gave me a ride home. They would call when it was ready. Car is a 2020 RX 350 Lexus with 63,000 miles. Everything was in perfect working condition. At 4 o'clock, I called to see how soon my car would be ready since they closed at five. They called back and said they found a crack in the oil cap which was plastic to replace, one would be $80. We researched through Amazon found 20 different varieties to replace at $16-$20 max. When called back to ask them about the $80 oil cap and why. Said to leave it on and we would take it back to the dealer to get an oil cap. They said it was to cracked put back on. They reduced the price down to $30 and would call when car was ready at 10 minutes to 6 we drove over to pick up the car, never getting a call. When shown the oil cap there was not a crack it looked like someone had burned a hole in it with a lighter. We said there was no oil leaking from the oil cap or the car we just got back from Vacation. Hence it may have been a great $50 oil change but I am so tired of Auto Repair Shop's trying blindly take advantage of sure what is wrong with their car and being aware that deals like this do not exist. We will be going back to Lexus and I will pay the difference for my car to make sure I don't have to worry about it or the repairs are false and not caused by the Repair Shop.

These guys always take care of me. Jesse let me know what needed to be done in order of importance…read more I always feel safe after getting my car repaired. Yes, the prices are high, but what isn't? Car maintenance is important & I trust these guys.

As a first-time customer, I was disappointed with my experience. I scheduled an inspection and was…read moretold it would take about "half an hour." I understand that automotive work can sometimes take longer than expected, but after an hour and a half I had to ask for an update because no one had communicated the delay. I noticed on the front desk computer that I was entered into the system as a drop-off, even though I was waiting for my vehicle. I always wait during appointments, and if that impacts how service is prioritized, it should have been confirmed when scheduling. I also noticed there appeared to be either a misunderstanding or scheduling issue with another customer who had an appointment after mine, which raised concerns about how appointments were being managed. When I asked for an update on the timing, the response I received felt dismissive. The employee responded that "nothing is ever a half an hour, not here, not any shop." I understand that estimates can change and that inspections may take longer than expected, but my concern was not that it took longer--it was that I was given an estimate, waited significantly beyond that timeframe, and had to ask for an update myself. The employee told me he would check on the timing and get back to me, but I did not receive an update afterward. Instead, he returned to the office and continued working with vehicles. Another employee also said he would check on the status and where the first employee was at, but I did not receive an update from him either. A simple update or revised timeframe would have gone a long way. The inspection, which was quoted at approximately 30 minutes over the phone, ultimately took about two hours and cost around $100. The findings included recommended back strut replacement, brake fluid service, and a battery replacement, with an estimated total of around $1,760. They also identified a bent rim, but I did not appear to receive a quote for that item despite requesting one. I have no doubt that their technicians have the knowledge and skills to diagnose and repair vehicles, and that expertise has value. However, expertise does not replace the need for clear communication and respect for a customer's time. I was hoping for a shop that values the customer's time as much as their own. Given this experience, along with pricing that appears to be higher than other shops I have compared in the area, I am uncertain whether I will return for future service. I hope the shop improves its scheduling process and communication with customers when delays occur. ******* Edit in response to their Google review commentary: It's worthwhile to note the company response below essentially argues pricing (which was never contested as explained in my above review). The pricing was provided for other individual's knowledge of business pricing and a stated reason for hesitation in repeated business. There was no argument to the state of the car either-- it's at a shop as it needs repair. I went to one other business, not multiple as was stated in person and over the phone-- indicating a lack of clarity again with notation on client accounts more publicly-- and and was quoted half an hour of my time with no updated timeline despite two requests to one staff member as well as the owner, Jesse, who just walked away. The Argumentative and dismissive responses on the stated concerns in the severe lack of timing and communication are what have just ensured I do not return to this establishment and suggest others take a closer look at what shop they choose for the work on their vehicles.

I've been to Toyo Motors on Bell Rd twice now for major work needed on my Prius V. They are tucked…read moreaway on Bell Road and REALLY know their stuff when it comes to working on a Prius. They have average rates, and are able to communicate with you and helping suggest in which order of importance you can take concerning your car care. Nick is awesome - he really listens to what you share about your vehicle and what your needs are. Sharon often shuttles me back and forth when they have my car all day which is such a convenience. They really go the extra mile. If you are looking for a shop that has staff that cares about your vehicle and safety - look no further. You will not be disappointed with Toyo Motors in fact you will probably be writing a great review for them yourself if you have your care worked on.

Service with honesty, you tell a lot about a repair shop by the size of the building, the amount of…read morefriendly staff, the honesty of the receptionist, and service techs. There were two ISF's in the lot , only 2700 of this model in the USA. You get what you pay for. Own a Lexus or Toyota.stop going to the stealership.

I am so glad I found them! Jamie was super attentive, quick and effective communication- timely,…read morewith a sense of urgency and made me feel like a priority. When I got down there, they realized my brakes were still in good shape and I had been misquoted- she called me right away and we delayed my service. I am so grateful for her and her team's help. They were honest and super helpful. I'm looking forward to working with them again!

Honest, experienced, transparent and fairly priced. If you're driving a car with high milage you…read moreneed a fair mechanic because issues are many and most do not need immediate replacement. I have been using MB Motors for 10 years for my 2005 SL500 witch now has 121,00 plus miles and it runs like new! So thank you MB Motors and Thank You, Jamie.

I used to service my old Altima at 25th before it broke down on me and I purchased a new car…read more These guys are the best I've ever had! The prices seemed fair for what they did for me, but the one thing that stood out the most to me is when I was having financial hardship in between housing they kindly allowed me to break down my payments, and since I had to leave my car at the shop they even gave me a ride home. They didn't have to do either of these things but the really helped me and that tells me not only are they mechanics but they have a good heart. I would recommend this place anyone who is looking for a reliable mechanic in the valley.

Honest and transparent service every time. Give you a full breakdown of recommended services /…read morerepairs with inspection notes, pictures and videos. Not taking my Jeep anywhere else!

The name of the business says it all. They've been nothing but honest in our interactions and…read morealways take care of my vehicle. Definitely recommend for all things auto.

I recently started experiencing some challenges with my car (after having it longer than I thought…read moreI would). I was having difficulty finding a place open nearby that could replace a specialized light bulb for my car, and I happened to drive over to Honest-1 Auto Care. Not only were they able to squeeze in an appointment for me, but they also helped me feel reassured that everything would work out...and it did. I stopped by a few weeks later when I had a light appear on my dashboard where I thought something may be wrong, but it turned out to only be my fluids were low. The Honest-1 Auto Care team came out and looked at my car, refilled my fluids at no cost, and then told me to head over for a regular check up (which I did a week later at my dealership). They also fit this appointment in between their busy day of appointments. All of the staff from the mechanics to the customer service team are all friendly and happy to answer questions even for someone like me who doesn't know too much about cars. They follow-up as needed (by calling you when your car is ready), and they are honest (thus their name!) and will let you know what you really need and what you do not need. I know they saved me quite a lot of money, time, and stress! You should also check out their website (https://www.honest-1paradisevalley.com) for a lot of great information including some helpful money-saving coupons. I was able to use a $30 coupon off a repair of $250+. It's great to find a place where you can trust the staff and know what you need will get done. Plus, it's right by Dutch Bros.

Quick service and honest. Did not try to sell unnecessary services. Friendly advice too.read more

I wasn't going to write a review about my experience, but my friend has since had 2 similar…read moreexperiences here so I feel like people should know. I am extremely hesitant to bring my car to a mechanic shop normally because my dad typically fixes my cars for me. I wanted to give him a break so that is what lead me here. A little over a year ago I brought my car in for a horrible noise it was making. They diagnosed it and over $1,000 later I got the call my car was fixed and ready. As I was driving away, the same very glaring and obvious noise happened even before I left the parking lot. I called and let them know it was still making the noise so they had me bring it back the next day. I went on a drive with one of the mechanics so I could make sure they knew what noise I was talking about. They kept my car, put some oil/lubricant on a few things, and said good to go. Again, my car made the noise as I drove out of the parking lot. I called again to tell them it was still making the noise and I was told, "I don't know what to tell you, your car is old and we could spend years looking for what is causing the noise." And that was it. No offer to try to figure it out and I've now spent the money I barely could afford as a single mom and my car is not fixed. And I don't have the additional funds at the time to take it elsewhere because I spent it with them. Here I am, over a year later and the car is still making the noise because I'm nervous about trying at another mechanic. My friend over the past year has had two very similar experiences where the initial issue was not fixed at first and she has had to go back. She had to pay for the non-fixes and again for the going back to actually get it fixed. I have no doubt the work they did on my car was done properly, however it was not the right work or the fix for my issue. The employee even said he thought what they replaced looked like it had already been replaced before (like it was not the original part). I feel like that should have raised a flag that maybe it wasn't the part that needed replacing. I would use caution when considering going here.

A great variety of old cars and The staff was very formative and funny. Great way to spend some…read moretime in Glendale.

I went with my car that had a wheel issue and they told me that the brake shoe need replacement and…read morei got a quotation of $690 to replace brake shoe for only one wheel. And i decided not to have the car fixed and save up for the repairs and was charged $230 for labour since i decided to take my car. I considered this not fair since i am a regular client and being charged $214 for testing only.