If it's an "easy fix" you'll be fine. If your repairs consist of anything challenging or labor intensive I'd advise you to go somewhere else. They've worked on several vehicles for us...Some of their repairs had to be reworked by the dealership due to their unknowledgeable staff. Now, let's get to Cheri and how rude of customer service she has and a disgustingly unladylike mouth. She's "coached" very well by her husband Dwight who pretends to be a mechanic of some sort. Bottom line...after spending thousands of dollars on our vehicles at Johnstons and still needing a proper repair after their "band aid" solutions..We Do Not recommend this place of business. You were warned. read more

My AC stopped working. Took it to the dealership and they wanted $2,500. Went to Johnston Automotive for a second opinion. They got me in right away and spent two days running diagnostics and they diagnosed the actual problem and cost me less than $200. Great customer service and thorough mechanics read more

Today I took my Mom to Johnston's Automotive with her 2008 Toyota Corolla; as she was had concerns with a loud rattling noise. The gentleman that assisted us was extremely helpful, he was able to put her car up on the lift immediately to diagnose the issue. It turns out the heat shield underneath had become loose causing the noise she had been hearing. He was able to have the issue remedied in under 5 minutes and was nice enough to do all of this at no charge. My Mom was so impressed with the service that she received, she will be returning for all future scheduled maintenance and repairs. Thank you so much for your help and kindness today, you really made my Mom's day! Side note: We attempted to go into Meineke on Osborn prior to our visit to Johnston's Automotive. Not only was their absolutely no parking, everyone was too busy to acknowledge us never-mind diagnose the issue. read more

They worked on my Jeep and my Honda Element. Both vehicles were fixed and ready for me to pick up in less than 24 hours. They even provided a pick up and drop off service for me and my baby. I appreciated the promptness and politeness of Mrs. Johnston and Mr. Johnston's staff. I will definitely be returning when I have any car needs. read more

Stellar customer service start to finish. I was kept informed during the entire inspection and repair. No hard sell - was presented my options and pricing. They had my car ready within a couple of hours ! Very satisfied and will definitely continue to have my car serviced at Johnston's . read more

After springing an oil leak from an unknown source I was referred to Johnston's Automotive, the claim being they were fairly priced and honest. They took my vehicle in, knowing I had no clue what the source of the leak was and that I had been told by the car wash/oil change joint that a "gasket" had gone out. A few minutes after handing my keys over the technician returned saying there was no leak, and the only issue was the previous location had made a mess when changing my oil and didn't clean it up. Mike then kindly informed me there was no fee for the inspection and sent me on my way. They could have easily scammed me, or even charged me for the "inspection," but true to the referral, they were fair and honest! They will be my new car care center! read more

I've been bringing my vehicles to Johnston's for a good 17-18 years. This is my third vehicle in that time period and I don't trust anyone to work on it but them. Locally owned and operated, Dwight, Rod and now Mike are good honest guys who will not charge you for nor suggest any unnecessary repairs. The shop is at 24th St. and Osborn and I live in Chandler but I make the trek because I trust them. They will even provide me a one way ride to my office in Scottsdale if need be. I highly recommend these guys. read more

On the short: I've been coming here over 10 years. Honest!! Best service & prices around. Period!!!! Car troubles are never fun but when it happens....at least I know Im not getting scr**wd! read more

Mike provides great customer service and Johnston's is so trust worthy. I never second guess their opinions and they have gained a super fan! Thanks again for taking great care of me today. read more

March 4, 2015. I do my own mechanic work for over 25 yrs, and it's difficult finding a shop on the rare occasion I have some repairs, that can't be done myself. After one shop tried pulling a fast-one on me, by telling me they couldn't do an alignment, because my car needed a full front end rebuild, with new ball joints, and tie-rod ends (which was a total lie), I kept looking and found Johnston's. All my 1984 Subaru needed was a simple front end alignment, and that's all it got. Pretty simple, no BS. What more can you ask for? Will recommend them for sure. read more

I've been coming to JOHNSTONS for over 10 years now. I will never go to another shop. They are very honest and dependable people. Like the other review said, I have also been here and they have told me I did not need something to be fixed when I thought I did. The level of integrity here is mind blowing. Thank you JOHNSTONS! read more

Just had an awesome experience. Thanks to Dwight and the guys at Johnston's automotive for their honesty, friendliness and stellar service. A few weeks ago I took my vehicle in to the dealer to have a recall repair. They fixed the recall and then told me that they also did a "courtesy inspection", and I needed about $2200 worth of maintenance performed. I decided to take the list of maintenance issues to Johnston's for a "second opinion". They thoroughly looked at all my fluids, spark plugs, etc and told me that everything looked absolutely fine. Not only did they save me $2,200, but they've also just won my loyalty and referrals to anyone who lives in the area. I can't thank these guys enough!! read more

I took my car in because it was making a noise! the customer service I was given was beyond awesome on top of the honesty. My car is fixed at a affordable price. I will go back again for sure... read more

My wife and I have been coming here for about two years now. They're always super helpful and are priced competitively. Just a couple weeks ago I had an issue with my car's wheel locks and wheel key breaking apart (apparently cheap parts from an auto parts store that rusted out). They had a tech look at it and had the wheel locks pulled in less than 10 minutes, all while Cheri and I had a nice conversation. They're really friendly and professional at the same time. I'd recommend them to anyone. read more

Came here today for a transmission fluid flush. They were pretty quick and got the job done. Friendly service and no hassles or no one trying to sell me something I didn't need. I would come back again. read more

Family owned and run. Great service and extremely trustworthy. I have serviced 3 cars at Johnston's and have always received great advice and reliable service. I highly recommend them. read more

The one star is deserved given that they fixed the problem I went in there for... HOWEVER, when it comes to customer SAFETY, that is NOT on their list. I took my vehicle in for an A/C repair and before I took it in, I had NO noise to my power steering, and NO LEAK. Those are FACTS! Now the day they fixed my car, NOTHING was told to me about any leak when they called to tell me the issue with my A/C, NO MENTION of a leak when they called to tell me my car was finished, and when I went to finally pick up my car at 5:08pm according to my receipt, STILL no mention of a leak. So I left the lot and the VERY next day I have a nasty sound when I turn the wheel AND a leak underneath my car. When my husband took it back that next morning, they claimed "I" declined those repairs. (Remember, I was never told of any leak, so how can I decline something that was NEVER brought to my attention and given the option to decline or not) Turns out I had a leak in my power steering pressure hose which was noted on my invoice under "Declined Repairs" (which again, I didn't decline) and it was never told to me over the phone or in person about this leak and what caused it. So I went later in the day after work to ask them myself. The guy at the front, (tall, skinny) apologized that he failed to go over those notes with me. The mechanic who worked on my car said he didn't notice the leak until he started working on it. The OWNER claims the leak was already there. Not only are they calling me a liar trying to tell me my car was leaving puddles before I brought it in, but MR JOHNSTON was being VERY rude! So I was being told multiple stories as to when they themselves discovered the leak and Cheri lied and said I declined those repairs when I was NEVER given that option and they let me drive off the lot with this BLEEDING POWER STEERING FLUID without having the courtesy to warn me about it except jotting it on the invoice for me to find out myself. The guy at the front desk said he forgot because it was late in the day, the shop closes at 5:30pm. The OWNER said I came after hours when I explained to them I wouldn't be there till 5:15pm the latest given that I was at work but instead I got there at 5:08pm and MR JOHNSTON claims that's after hours. I would avoid this auto shop because they certainly DO NOT care about your safety or the carefulness of taking care of your car. I understand I have many miles on my car, I understand that new problems may arise or be discovered while working on ANY vehicle, but for them to not talk to me about a MAJOR issue and not give me the option to schedule a time to fix that issue, is not good auto business to me and therefore, I will NOT be returning. And I give HONEST reviews! read more

Johnston's Automotive - Time! - Auto Repair Near Me - Phoenix, Arizona

The best! I've had 3 cars in 3 years repaired by Johnston's. All with varying degrees of trouble. Everything was repaired above and beyond my expectations. I will now have all my routine maintenance done by Johnston's. read more

I took my girlfriends car here to have her front suspension looked at and to get an oil change. Getting the oil changed was cheaper than her usual place and they did a very thorough inspection of her front suspension. After they finished, they called and told us what was wrong with it. Not only that they also took pictures of it to show us. Also, they kept the car on the lift to show us since we were already close by. They were very friendly and honest. If you want to buy a used or new vehicle (new vehicles sometimes have problems), you can bring it to them and they will do a full inspection for $120 to let you know if the vehicle you are buying is worth the cost. They said if a dealership refuses to have the vehicle inspected to walk away. read more

I would recommend to anyone! These guys are great. Went there based on all their positive reviews...no gimmics, no trying to tell you that you have more wrong with your car than you do. Honest, transparent and perfect service from everyone. read more

WOW! That's all I keep saying since Johnston's fixed my car. I was told by two other repair shops that I would be facing thousands of dollars to repair the problem and possibly even need a new motor! A friend of mine referred me to Johnston's and it has truly been a blessing. I'm taking my husband's car in next to get the once over for summer trips. We tend to keep our cars for quite some time and I feel like I have found a home to bring them too when needed that I trust emphatically. I can't thank Johnston's Automotive enough!!!! read more

We are spending time with our daughter in Phoenix, having just retired in Ohio. I kept having problems with the serpentine belt on my Dodge 2500 diesel Ram truck and no one could figure out what was happening. Dwight listened to what I and the other shops had tried, and came up with the solution. He was very fair on price and we will definitely go back to him for other work. read more

All the good reviews on this business are true. What a pleasant experience to find an honest place to entrust your car to. The people are a so nice to deal with. I called early in the morning to ask about putting on a new tire and then aligning the car. Fit me in(place looked packed when I arrived) and got my car back a couple hours later, even took me home and picked me back up(though I wouldn't have minded waiting in their lounge, being so clean and comfortable). Their prices were better than the other five starred shops I called. I will definitely take my car there again and have no hesitation referring them read more

Everyone at Johnston's Automotive was fantastic! I brought my car to get repaired after it had a terrible noise coming from under the hood, within 40 minutes the problem was diagnosed and I was able to have my car repaired and I picked it up the very same day! I was even brought home and picked up! Such great service! Super fair and honest with everything and etc, I will definitely be returning here for future services! Thanks so much everyone at Johnston's! read more

I tend to keep my cars a long time, well past the 100,000 mile mark. Usually car repair facilities hand me page upon pages of "essential repairs and maintenance repairs." I was pleasantly shocked when I was told not once but several times, "No, you don't need that. No, that's fine too." I have found a new friend in the car repair business! read more

My brother referred by to Johnston's Automotive, saying he finally found a mechanic who's HONEST. It's nice to be able to drop off a vehicle with confidence that you'll get great service at a fair price. Most recently they were instrumental in getting all my shocks replaced under warranty. I"ve had them work on my diesel truck as well as my BMW sportscar and would recommend them without reservation. read more