I've been bringing my vehicles here for the past several years and feel like the mechanics are very knowledgeable and efficient. I have not felt that I overpaid for any services and that it is very clear cut on what is found during an inspection and what options I have moving forward. I've been able to get my car in quickly for an oil change or repairs and it is usually kept no longer than 2 days. I definitely recommend! read more

I used to service my old Altima at 25th before it broke down on me and I purchased a new car. These guys are the best I've ever had! The prices seemed fair for what they did for me, but the one thing that stood out the most to me is when I was having financial hardship in between housing they kindly allowed me to break down my payments, and since I had to leave my car at the shop they even gave me a ride home. They didn't have to do either of these things but the really helped me and that tells me not only are they mechanics but they have a good heart. I would recommend this place anyone who is looking for a reliable mechanic in the valley. read more

Honest and transparent service every time. Give you a full breakdown of recommended services / repairs with inspection notes, pictures and videos. Not taking my Jeep anywhere else! read more

I had the best experience at this shop. As a woman I feel like I'm often taken advantage of by repair shops. At 25th street I got good advice and amazing customer service. The shop prioritized being honest over making money. Thanks for making me feel taken care of! read more

These guys are really pricey. They charged me $1,000 to replace the thermostat on a 2016 Dodge Charger, SE - the basic 6 cylinder model. My check engine light came on; The Auto Zone free diagnosis indicated the coolant thermostat. I brought it in to 25th Street Automotive. They said, yes, it was my thermostat. They gave me other estimates for procedures they thought I might need, but they were also high. Example: $400 for a transmission fluid flush and change. I declined, got the thermostat replaced, and walked out $1,000 poorer. read more

I brought my friends 2013 Ford focus for the mechanics to determine what was wrong. They did all the diagnostics but as soon as they found what was wrong, they stopped. They didn't want to run up a bill on us and so the bill was half of what we were originally quoted and after a thoughtful explanation, my friend decided to sell the car for its junk value repairing a transmission would've cost $9500. 25th Street Automotive is always upfront and always providing service to the client not to their bottom line only I always recommend them. read more

Mike is VERY condescending!! Quality BS!! I have taken my automobile to 25th street automotive twice. They did the oil change and made recommendations on what needed to be taken care of. I dropped my car off there today. I received a call from Mike a couple of hours later. What he said to me is still very much stinging my ear as well as my attitude toward this company. So Mike gave me the run down of things that were due to be taken care of. Then he said we've gone over this before. We went over this last time. How many times do we need to go over this? I'm thinking what the hell?? You know absolutely nothing about my finances. You know absolutely nothing about my medical needs. You know absolutely nothing about me. I had to go back to have them reset the maintenance light. They punch buttons on the dash changing the settings and don't bother to change the settings back. So Mike, Here's your answer. We don't have to go over this ever ever again. I don't have to bring my car back there, not ever. read more

A business that coasts on its past will be unable to perform in the future. Sadly I wouldn't trust this place with a pair of roller skates ... read more

25th Street Automotive - Your in goods hands @ TOMS 25th St Automotive - Auto Repair Near Me - Phoenix, Arizona

I have used 25th st Auto a couple of times and I would not go anywhere else! They genuinely care and take great pride in their service. There was no hidden costs, every decision for repair was a phone call and talked about. No short cuts are taken, my safety and the reliability of the vehicle are what's important to 25th street auto. I highly recommend!!!! If it were possible to give more than 5 stars I would be. read more

I've been going to 25th st automotive and they always do a fantastic job! They are honest about what needs to be done immediately and what can wait. read more

These guys are great! I've been using them for over 5 years now and they are very honest and dependable.

Bill and Mike are the best. Always very communicative, and very responsive. This is the best place you can take your vehicle - bar none. read more

My son lives in another state. He dropped his car off and flew back east for a couple of weeks. He asked me if I could arrange "a brake job" since they were making noise. I called my go-to mechanic, the guys at 25th Street Automotive. I told them the car probably needed brakes, and it was heading back home once my son returned from his trip. No need to "go long" on the inspection... Bill knew he wasn't going to see this car again, and a lesser man would be tempted to grab as much $$ as possible, right? My trust was well-placed. He gave the vehicle a full inspection "so it would be safe driving back to your son's home". Wow. Fortunately, the car was in pretty good shape and didn't need as extensive a brake job as we thought. The price reflected this. We took care of a couple of maintenance items and we were out the door, same day! Bill and Tom are honest, thorough, and professional. I won't go anywhere else! read more

I have never left a bad review in my life on any platform, and I always try to see the good in every situation, but I needed to share this experience I had at 25th Street Automotive. I read a lot of reviews before deciding on going to a mechanic. 25th Street Automotive seemed great from the reviews, and it still probably is, but it wasn't from my experience. I just want to share my experience: I decided to set an appointment with them to diagnose why my truck was still pulling 2 knock sensor codes after replacing the knock sensors myself. My radiator just so happened to blow up the day before the appointment, so I got it towed to 25th St Automotive. I talked with Tom and said that before we diagnose the knock sensors, I'm pretty sure I need a new radiator because it is leaking right under the radiator. He said that it would be $80 for them to pressure-check the cooling system to see if it was actually the radiator. I agreed to this to make sure it is in fact the radiator. After telling Tom that coolant will leak out of the radiator - the tech reads the codes stored on the truck, fills the truck up with coolant, takes it on a short test drive, and comes to the conclusion that they cannot do any more tests on the truck without replacing the radiator because it couldn't hold any coolant. Go figure. After telling me it would be $1240 to replace the radiator and perform the block tests, head gasket test, etc, I told him I will replace the radiator myself and will come to pick up the truck - happy to pay the $80 that we agreed to for the pressure test of the cooling system to determine if it was the radiator or not. He shows me a bill for $220 because the tech started doing the diagnostics for the knock sensor codes to make sure what I initially told them was accurate and it took an hour and a half.. After having to negotiate with Tom, he agreed to let me out at $165. I feel really let down by this shop because of all the amazing reviews I read about it. I thought after 10 minutes of going back and forth, they would live up to their reviews and all the awards they have on the walls of being such a great shop by making it right with the customer. But Tom was too adamant about having to pay the tech for the 1.5 hours of work he did. It felt too salesy rather than wanting to do right by the customer and having both of us leave on the same page. It would be a 5-star review if I was able to get out for the $80 that we agreed to for the pressure test. That way I would be paying for what was actually done. If the conclusion at that point was, "Yup, you need a new radiator" then great, that is honest work, thank you for the clarification - and then we can go from there. If y'all want to make this right, give me a call. But if not, this review will stay as my experience at 25th Street Automotive. read more

25th Street Automotive - Final quote with a description of everything - including the non completed block test - Auto Repair Near Me - Phoenix, Arizona

Mike was exceptional in providing detailed feedback about what my car needed. He outlined everything with pictures and summaries of what was done, he provided before and after pictures. Super affordable and they communicated the entire time. Highly recommend! read more

I've had over 5 years of great service. Never a doubt. Always a truly great experience! read more

I have been taking all my cars to 25th Street Automotive since 2017. They are honest and let you know what needs to be done right away or can wait awhile. There are many place I can take my cars to closer to my home in Mesa but I will drive the distance because I know that 25th Street will take care me. I have had them do small things like oil changes, too big items like AC repair and trust that I'm getting a fair value on all the work. Thank you Bill, Tom, and Mike for taking care of my car like it was your own. read more

I chose this shop based on the positive reviews, I was devastatingly wrong to do so. I warn you not to go to this shop for even an oil change. These are salesmen not fine mechanics. Certainly not honest folks. Customer be warned, do not get oil changes/brakes or anything at this location unless you like spending money on something you'll have to get fixed elsewhere anyways. I am so sorry. Especially if you are a military veteran, STAY AWAY. Yikes. SNUFU/FUBAR Shop. Este es un taller de autos muy malo. No son conocedores pero fingen serlo. Solo toman su dinero y no honran su "trabajo". Lleva tu negocio a cualquier otro lugar. Siento mucho haber ido allí. read more

25th Street Automotive - Other shops work on my brakes after you guy's work. - Auto Repair Near Me - Phoenix, Arizona

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I needed a new mechanic and chose these folks based on both their Yelp review and how close they are to home. Once I had made my first appointment, I knew I'd made the right choice -- from the very first communication, Mike and his staff were friendly and extremely helpful. They looked over my vehicle and told me exactly what was wrong, what was right, and what I could and couldn't get away with fixing right off (and what was just needed as regular maintenance). They kept me appraised of everything that was being done and how long it was going to take (and were very apologetic when it took longer!). I'm glad I found them, and I believe I have a new regular mechanic. read more

My vehicle is 100% stock and looks like new. The only modification is tinted windows if that counts. read more

25th Street Automotive - Auto Repair Near Me - Phoenix, Arizona

I guess honesty is not as important as making a quick buck for these guys...after getting my car fixed here I was stilling having trouble and brought it back in...turns out it was a bad battery that I bought the day my car was repaired...cue me finding a ride taking 2hrs off work so I could go to there shop then go exchange the batteries...although inconvenient not a big deal and also not something they caused. The fact they charged me $123 to have my car sit in there parking lot was a big deal. That's pretty expensive for something Autozone does for free. Needless to say my small power steering leak, freon refill/recharge, and future oil changes will be done by someone else. read more

SOOO my Friday started as most other Fridays do. Went to the near by gas station to fill up and refile my coffee mug. Filled up my truck went to start it and it would start. As this is happening at the pump Jose is walking into the store to do his morning stop at the local gas station. I just flat ask if he is a mechanic because I can see he works for Sams automotive from his shirt he is wearing. long story short. He immediately stated doing diagnostics and asking question. had me pop the hood took the terminals off cleaned them and tried to get it going till the battery died. he then told me that he had to go to the shop and get a couple of things to check out what was wrong with the truck. he said he would be back shortly and to wait for his return. I did he came back shortly thereafter brought his diagnostic computer to get a reading said it looks like it was the dirty terminal faulty ground and boom got my truck started. I gave the man a hug for what he did and told me when I went to offer money for his services it's not a problem and then suggested a couple of things for me to do and that if I had any more problems to let him know. wow customer for life right there. ill drive from Globe AZ to bring my truck this shop. Jose you are God's gift from heaven for what you did for me that thank you. read more

I've taken my GMC to 25th Street twice now and I'm very satisfied. It's an excellent value, they are thorough and will keep your car on the road. read more

I've been here a few times to have my vehicles serviced, always to the point, no BS, and always great service. Truly recommend these Car Guys. Pricing is about average but they're fair, and they have a Military discount for veterans and those that serve. I feel confident to bring my vehicles back, knowing they'll be fixed properly and get me back on the road. read more

This shop is honest and fair. They provide excellent service, follow up afterwards to make sure everything is going well, and always make sure they are transparent with their pricing. Thanks guys! read more

I'm an emergency doctor. I'm used to people showing up in my emergency department at 2 AM saying things like "I coughed once, then I googled it, and I read that a cough can mean cancer, so I'm here." I'm trained to assuage the fears that Dr. Google tends to put into my patients' minds. I showed up today at 25th Street Automotive with a squeaky clutch. As in, my clutch squeaks when I push on it. I had no clue whether this mattered or not. I don't know anything about cars. I asked Mechanic Google, who told me squeaking could be a sign of the clutch starting to die, so I scheduled an appointment and dropped off my car. Turns out, the clutch pedal needed some lubricant. The mechanics not only fixed this for me for free, but they also picked me up at my house to bring me back to the shop when my car was finished with diagnostics. They even held their composure and didn't even laugh when they realized that my "squeaking clutch" literally just meant that the pedal was squeaking. True professionals. 5-star service. I'll probably let my husband take care of all car-related problems from now on, but 25th Street Auto will definitely be keeping our business. read more

Called for a quote to get the timing checked on a 1988 Chevy K1500 and the guy said "nah I don't think I could do that for you" meaning go fck yourself. Place is an absolute joke. read more

I've brought all of my cars here for almost ten years and I'm so glad I found 25th Street Automotive. Their service is excellent, their prices are always reasonable, and Bill, Bill and Tom are a pleasure to work with. read more

Excellence through service. Each person I interacted with was knowledgeable and courteous. They were able to diagnose my inifiniti's problem and got it back to me in perfect condition same day. I will be referring them to my friends! read more

All the reviews are accurate. These guys a) know what they're doing and b) take pride in being ethical and fair. I got great service and even better advice on how to handle the repairs on a 2003 Lexus, possibly saving me thousands in unnecessary repairs. For a reliable, honest ethical knowledgeable and capable local neighborhood shop, look no further. My automotive service provider of choice from now on. read more

I'm glad I took others advice about 25th Street Automotive, Mike and Tom made my usually stressful visit to repair my car effortless. These guys are professional and friendly, answering my questions and working with me on budgeting my repairs in a way that keeps me on the road, but not a massive do it all now scenario that many garages suggest. Highly recommend! read more

I have a Toyota that needed some routine maintenance and checks. Tom was very helpful and the suggested repairs were both sensible and reasonably-priced. While I was there I overheard some of the other customers in the lobby chatting with Tom -- you can tell that the folks at 25th Street Automotive are well-liked and trusted in the community, and very deserving of repeat business. I'll be coming back for any further maintenance. read more

They are always great. We have been going to them for 16 years, but we are now moving out of state and will miss them. Truly, they have provided excellent service without question. pd read more

25th Street Automotive is an honest and reliable business. We have complete confidence they will never give us a deceptive estimate. Our cars are in good shape but aging, and because we like them we don't want to trade them in for new ones. So we always ask 25th Street Automotive about anything that concerns us. Twice they've looked at my car when there was a check engine light on and said there was nothing major, and then didn't charge me for the time it took to look at it. We will always go to them, both for regular maintenance and for anything that we're worried about for our cars. read more

Trustworthy, fair pricing, professionalism! Honest about what needs to be repaired and helped me prioritize repairs based on my budget. Prices are reasonable (I compared estimates). Highly recommend! read more

I was having trouble with my air. They fit me in without an appointment and fixed it for me! They were very kind and thoughtful and reasonable. Not the first time I used them or the last! Highly recommend they are fair and honest. read more

I have been having going to 25th Street Auto for many years. They are professional as well as personable. Always explain what is being done in understandable language. If suggestions are made for repairs, they let me know if it needs to be done now or can wait. I recommend to anyone needing a mechanic. read more

I have taken our cars to my neighnorhood friends, Bill and Bill, at 25th Street Auto for a good 20+ years. From the get go I knew we were in knowledgeable and trusting hands from routine service to several major and costly repairs; trusting them explicitly and with great relief. Additionally, more than a few times, they have effortlessly gone above and beyond the call in emergency situations to take fast action and solve our issues thoroughly and efficiently. And I have gained a better understanding of our automobiles in the process. I have always held the entire crew at any time in the highest regard. read more

I need a second opinion regarding a water pump for my Range Rover. They were very responsive, professional and honest about the best option to get it done, even though it wasn't through them. They will definitely be my first choice for any issues I may have in the future. read more

25th Street Automotive is an honest and reliable asset to the community. They can be counted on to do what they say they will do and stand behind their work. read more