I am very happy with the service I received here. I worked with Dan Johnson to get my alignment…read moredone and to have transmission mount installed. They made it easy to drop off had it finished when promised and didn't try to get me to do any unnecessary work. I will be going back to AAA for any maintenance needed in the future! I highly recommend them. Cindy C

We had our 2016 Dodge Journey towed to this place due to overheating…read more The cost to fix the overheating issue came to 1741.52. (see pics) As soon as we got home, the car overheated, and fluid came pouring out of the bottom and engine. We had to have it towed back, and was now informed that the it would have to be fixed again plus there would be added on charges to get a new head gasket, and have it sent to a machine shop. The second bill was now going to be 5132.59. So they charged us again for the first repair they messed up, and now charged a lot more for the 2nd repair which most likely caused the other components to fail from the 1st repair overheating. They should have honored the warranty from the 1st repair, as the overheating happened again. After getting the vehicle back home from the 2nd repair, the engine was Loud. Come to find out that the Exhaust Manifold was cracked. The car had no exhaust manifold issues when we had it towed there, so something happened while it was in their shop causing it to crack. They now said if we wanted to get it fixed, it would cost 1042.15. They broke it, but expect us to pay to fix it ?? Contacted Member Relations to file a formal complaint and request for re-imbursement, but have yet to hear back at all from Member relations, or the Auto repair place service advisor, Barry Blatman....Have made daily calls and keep getting told to expect a response back by email or phone, but nothing in over a week.

Called to schedule a next-day oil change. They were able to fit me in for the afternoon. They…read morecalled back to let me know it would take 1.5 hours. I showed up and had to park in the convenience store parking lot next door, because it looked like a pretty tight lot. They said that was no problem. I sat and looked at my phnoe for a little bit until the battery almost died (it was alrfeady low when I got there). They had charging cords on the coffee table with adapters for every phone. I plugged my phone in and sat it on the table and got comfortable for a longer wait, but moments later, true to the 1.5 hour estimate, they said my truck was ready. They advised me of some sort of leak on the front axle, but told me to check with the dealership because it might be under warranty. I appreciate that. I'll definitely be back for future service.

After stellar Yelp reviews (4 plus) guided us to AMC, paid over $3000 (for a broken serpentine…read morebelt, AC belts, new radiator etc., with all parts warranted per AMC). Confident and relieved we'd found a "go to" mechanic in Phoenix, one month later the car began experiencing intermittent power steering outage issues. Our son (in college and alone far from home) immediately brought the car back in, but AMC essentially refused to pop the hood, or otherwise even look at the car "unless the driver could replicate the issue". Two weeks later power steering and AC completely failed on a busy highway (due to a leaking radiator hose that ultimately fried the alternator). Paid an additional $800.00 (plus towing) to a competitor to fix what AMC should've caught. Also, AMC hours are now M-Th and of course this emergency happened on a Friday. First time Yelp has led me astray. 9/9/2026 - Owner Gilberto immediately reached out on Yelp below apologizing and asking for submission of additional repairs documentation to handle the case "fairly". To be fair, I did not go into specifics of prior phone interactions with Gilberto - owner - after the car was first towed to AMC and the had to be retowed to another shop due to AMC's inability to handle after hours emergencies (eg., no closed parking, nor key drop or other available). While all calls with were professional and courteous, Gilberto was ultimately unhelpful and disappointing (leaving us with limited options). The fact that AMC refused to do anything after the car was brought in by our son (for scary warning signs similar to the original problems) just prior to a catastrophic (towable) failure on a busy roadway is what is unacceptable. Not saying AMC is a bad business, they just really blew it. For minor car maintenance (oil changes and tire repairs) AMC is probably great. For major car repairs go elsewhere in the valley, please.

These guys always take care of me. Jesse let me know what needed to be done in order of importance…read more I always feel safe after getting my car repaired. Yes, the prices are high, but what isn't? Car maintenance is important & I trust these guys.

As a first-time customer, I was disappointed with my experience. I scheduled an inspection and was…read moretold it would take about "half an hour." I understand that automotive work can sometimes take longer than expected, but after an hour and a half I had to ask for an update because no one had communicated the delay. I noticed on the front desk computer that I was entered into the system as a drop-off, even though I was waiting for my vehicle. I always wait during appointments, and if that impacts how service is prioritized, it should have been confirmed when scheduling. I also noticed there appeared to be either a misunderstanding or scheduling issue with another customer who had an appointment after mine, which raised concerns about how appointments were being managed. When I asked for an update on the timing, the response I received felt dismissive. The employee responded that "nothing is ever a half an hour, not here, not any shop." I understand that estimates can change and that inspections may take longer than expected, but my concern was not that it took longer--it was that I was given an estimate, waited significantly beyond that timeframe, and had to ask for an update myself. The employee told me he would check on the timing and get back to me, but I did not receive an update afterward. Instead, he returned to the office and continued working with vehicles. Another employee also said he would check on the status and where the first employee was at, but I did not receive an update from him either. A simple update or revised timeframe would have gone a long way. The inspection, which was quoted at approximately 30 minutes over the phone, ultimately took about two hours and cost around $100. The findings included recommended back strut replacement, brake fluid service, and a battery replacement, with an estimated total of around $1,760. They also identified a bent rim, but I did not appear to receive a quote for that item despite requesting one. I have no doubt that their technicians have the knowledge and skills to diagnose and repair vehicles, and that expertise has value. However, expertise does not replace the need for clear communication and respect for a customer's time. I was hoping for a shop that values the customer's time as much as their own. Given this experience, along with pricing that appears to be higher than other shops I have compared in the area, I am uncertain whether I will return for future service. I hope the shop improves its scheduling process and communication with customers when delays occur. ******* Edit in response to their Google review commentary: It's worthwhile to note the company response below essentially argues pricing (which was never contested as explained in my above review). The pricing was provided for other individual's knowledge of business pricing and a stated reason for hesitation in repeated business. There was no argument to the state of the car either-- it's at a shop as it needs repair. I went to one other business, not multiple as was stated in person and over the phone-- indicating a lack of clarity again with notation on client accounts more publicly-- and and was quoted half an hour of my time with no updated timeline despite two requests to one staff member as well as the owner, Jesse, who just walked away. The Argumentative and dismissive responses on the stated concerns in the severe lack of timing and communication are what have just ensured I do not return to this establishment and suggest others take a closer look at what shop they choose for the work on their vehicles.

Really pleased with this mechanic. Gary was super helpful…read moreand understanding about my situation with my fiat... and everyone else who works there is very kind and friendly. It was really awesome to find a mechanic who services my vehicle and I will definitely be coming back for future services . Thank you !

I suspected that my car AC had a leak so I came here to get it repaired. I dropped my car off at…read more8am and they ordered me a complimentary uber home. I had to call at 1pm to get an update and then my car wasn't ready til 4pm and I had to find my own ride. They did an overall car inspection while they had my car and included a few notes for me. They were nice and did a good job explaining the work. It cost me $550 for the AC recharge and repair which was more money than I was hoping it would cost.

This is the place! This repair shop is filled with some of the nicest humans I've ever met…read more I had to bring my car here after failing my emissions test. They were very knowledgeable and made sure I knew how the process of repairs worked and how much they would cost before hand. Sarah kept me in the loop during the process and was very pleasant to work with! When I picked up my car I swear they cleaned it and straightened out a bunch of papers I had left all around. And even left a little treat in the cup holder! If you need any repairs I highly recommend. I'm actually happy my car failed the emissions so I could find this gem!

A great variety of old cars and The staff was very formative and funny. Great way to spend some…read moretime in Glendale.

I'm leaving Arizona for the first time ever. I'm sure going to miss Ryan, his wife, and their team…read morefor taking such good care of me over many years. I hope I can find another place in my travels that treats me this well. They are always honest. Sometimes that's a hard thing to do in the auto repair business but they tell you the goof AND bad new BEFOREhand. This is so rare in these times. Keep it up! I'm going to miss you

I initially walked into this repair shop feeling like I could trust them. Frans was polite and…read moreexplained the process since I was going through my warranty company for an AC repair. They did a diagnostic on Tuesday confirming the AC issue (which another shop had already identified) and also mentioned an engine oil leak. One repair was covered by warranty and one wasn't. I approved the covered AC repair. By Saturday I hadn't heard anything, so I called. They said the repair was taking longer than expected because my car was giving them issues, but it should be ready Monday. On Monday they called saying they completed the covered repair but found another AC issue that wasn't in their original diagnostic. They said they'd cover the labor but we'd need to pay for the part. My partner looked up the part and found it was cheaper than what they quoted us. After some back and forth, he told them to just put the old part back on and we'd handle it ourselves. Then they called back saying they had already ordered the part and were finishing the repair. They eventually agreed we could just pay the lower price we found. We picked up the car and within 10 minutes it started throwing steering, Stabilitrak, and other warning lights that had NEVER been there before. When my partner called, it turned into a heated conversation and the shop called the police and tried to trespass him. I called myself and Frans admitted it sounded like something may have been done wrong on their end and said they would fix it, so we left the car there. The next day I called three times for updates and was repeatedly told the person I needed to speak with, Frans, wasn't available. When I finally went to pick up the car, Andrew (who I had spoke to three times that day) was the one that gave me my keys and briefly told me what was going on. He refused to explain what happened and told me they were "done going back and forth" with me and that I needed to leave or they would call the police again. The only explanation I was given was that a brake light switch needed calibration. We came in for an **AC issue with zero warning lights**, and left with a car suddenly showing steering and Stabilitrak warnings -- with two kids that ride in that vehicle. I've lived here almost 10 years and have never been treated like this at a repair shop. The whole situation became extremely unprofessional and shady, especially once we questioned the price of the part. If they truly plan to trespass on us, they've done me a favor because I would never come back here again and wouldn't recommend this shop to anyone, not even my worst enemy. The reviews previous to mine seem to validate my experience here and I wish I would've done more research prior to taking my car here. Do yourself a favor and heed the warnings.

Had to get my daughter's car up and running from an accident and they were so fast so kind so…read morehonest and reasonable. Helped keep a stressful event less stressful from across states thank you so much

Tricia and the staff here are the best! They got me in and out so fast! Very polite team and loved…read moretheir expertise. I feel confident as woman in the Phoenix area knowing I'm working with honest mechanics. Thank you Randy's Garage for being the best in the valley!

I would strongly recommend going elsewhere if you need brake work done…read more I took my vehicle to Greulich's Automotive on Camelback Rd in Phoenix on 3/12/25 to have the front brake pads replaced. I paid $750 after a $50 "discount." After the repair, the brakes began squeaking very loudly. I brought the vehicle back to Greulich's Scottsdale Airpark location and asked them to inspect the brakes. I was told that new brakes can sometimes squeak and that the noise should improve with time. I was also encouraged to brake harder to help the pads fit/break in with the rotors. I was then charged another $100 for them to inspect the brakes. The noise never improved. Eventually, I took the vehicle to a different shop. They could not identify an obvious issue just by inspecting the brakes, but they replaced the brakes. Since that repair, the squeaking has completely disappeared. That entire brake job also cost me only $590--significantly less than what I originally paid Greulich's. So I ended up paying $750 for a brake job that continued to squeak, another $100 to have Greulich's look at the problem, and then $590 to have another shop replace the brakes and resolve the issue. Moral of the story: if you want to pay more for less, go to Greulich's. I won't be taking my vehicle back.

Llevé el coche al taller para que le revisaran los frenos. Cuando lo recogí, le habían echado…read moreFebreze. Al llegar a casa, me dolía la cabeza, me sentía mareado y con náuseas. No entendía por qué. No había nada en el coche. ¿Por qué? Deberían haberme preguntado. Tardé un par de días en sentirme mejor. Y los frenos siguen chirriando.