I prefer O,Reilly over the other places for my auto needs. O'Reilly,s to me at least always has the small town auto parts store feeling, I have multiple cars and I like to tinker on my own vehicles and they see me often and they are always helpful and if I need to have a part ordered it typically is available for pick up a few hours later. The shop is very clean and organized the team is knowledgeable on parts and mechanical issues with great attitudes willing to make a customer happy. They do take your used motor oil, and provided a tool loaner program if a specialty tool is needed, let's face it sometime it's a once in a life time job why buy and expensive tool for it if you will only do it once? What I like the most is the parking lot is clean and the trash cans in front are not over flowing and building mountains of garage I'm on the side. They offer a military discount. read more

If i could give it a 0 i would! The "men" working there are all incompetent! They could not nor would help in anyway possible! They didn't even seem to know anything too. They all acted dumb when we asked questions so we could do it ourselves! read more

Usually quiet no wait when visiting this store . Staff very friendly. I did get wrong part by mistake ; mine or theirs? Quick return no receipt needed. read more

Had a welcoming and kind customer service by Lexi while I bought and learned more about the different types of cabin air filter and engine air filters. Highly recommend this location! Also thank you to assist manager who helped replace filters. read more

Employee Angelina was amazing. She went above and beyond providing knowledge and exceptional service!

Oh my foot, talk about excellent customer service! Thank you to Rollin for going above and beyond. We had a great experience.

I was there yesterday morning after my car battery died, first the guy didn't believe me and say he tested the battery twice and it was good battery, I try to tell him that I don't want to go to work like that cause my car might die again and because my battery was under warranty from some reason he wasn't care ... Bottom line I got bad customer service from him ! I want to work and off course it happened again ..I want back to the store and than Thomson help me ! He was great really...he understand the problem and took care of it right away and he is the only reason why I gave 4 star and not 1 ... thank you Thomson I really appreciate your help and your good relationship with the customer read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Phoenix, Arizona

I never realized my EV had a regular battery to start and power the accessories. The gentleman here not only helped me replace the battery, but took me to where the car had died to get it taken care of. Really above and beyond! read more

Good stuff from this location! Clean store, logical layout, good inventory and spacious aisles. A young man called Davis was helpful in a way that was entirely respectful and helpful without making me feel like he was trying to drain me of all my money. Fantastic service and fine prices will have me returning to this location! Take that, Auto Zone! read more

Sue at this location is absolutely fantastic! I initially went to AutoZone today, where they sold me a battery for my car, and then told me they couldn't install it after I purchased it. They told me I'd need to go to a mechanic or to Walmart to get it installed. I then went to O'Reilys to see if they could help me, and Sue told me that she was surprised that AutoZone told me they couldn't install it. She said it would be easy to do. So I ended up purchasing a battery with O'Reilys for the $30 less than what I paid at AutoZone and then waited with Sue while she installed it. It was quick, easy, and she was incredibly helpful and had great customer service skills. I highly recommend this O'Reilys and Sue, and am very grateful for her help. I ended up returning the battery I bought from AutoZone and got my money back. read more

This O'Reilly's at 7th Street and Bethany is awesome they know their job they know their business and they are so helpful I highly recommend if you need to go to O'Reilly's go to this one. read more

These guys are great. Needed help With the battery change and they pulled through. Big help thanks for going above and beyond read more

Big shout out to Eduardo. I came in with a problem with a part that I bought there that was not their fault but was with my ex-mechanic. They took care of the situation, and went way above and beyond what I expected of them. They have a customer for life in me. read more

I'd give this location one star, but I love oreillys and I'll always go here first. But if you do the tool rental don't even bother trying to return your (their) part to get your money back. This is the second time I've been told to go back to the location I got it from to return the part, went back to that oreillys, told them the situation and they were mad when they found this out. Only one guy at this location has done this to me and I've never had a problem going to any location to return a part. Came in Tuesday around 7 pm. Won't be going to this location again. read more

This used to be checkers and now is OReilly's. As an auto parts store it has about as mnuch as you could ask for. They have plenty of parking and except when the suicide lane is in effect, it is easy to get to. I would just like to recommend, Gage, who works there. I am not exactly a lamb being lead to the slaughter when it comes to my car, but reliable information does help. He thinks before he answers you. I like that. read more

Morgan was awesome he helped switch out my mothers car battery and not only sold it to us but physically switched out the battery in the middle on the day when it was 106 degrees outside and even asked if we wanted to wait inside the air conditioned store. Not going to get betterservice that that! read more

They have been open all year...which is pretty remarkable. Got the parts I needed for a Volvo. Quick. Easy. Professional

I never imagined that I would be so happy with an auto parts chain to be compelled to write a review, but I am! About two years ago my car's battery died on my way to a final exam. I managed to get the car started and stopped in the O'Reilly in Tempe on University in a panic. They put a new one in within minutes and I made it to class on time. Fast forward to a little less than two years later, and my battery died again. I got a jump and went to the Bethany Home O'Reilly. They replaced the battery at no charge since it was still under warranty, and again, got me on the road quickly. Both incidents of excellent customer service have made me a loyal customer! read more

Got great service again at O'Reily. Josh was extremely knowledgeable, helpful, and helped me to find the right parts for my Highlander. Thanks again O'Reiily and Josh for great service. read more

Stopped in here for a battery for my vehicle since I had a hard time starting my car a couple of times and didn't feel like having to jump it. I had bought batteries here prior, one and then another was gotten cause of their warranty. The second battery I found out, while at the store, only lasted less than 18 months even though it has a three-year warranty. I couldn't get another under warranty since it had already been used. I was disappointed it lasted such a short time, but I didn't want to take the chance of not being able to start my vehicle to drive to the next place so decided on getting another here. I was told they only sell one size battery for my vehicle, and it comes with either a two- or three-year warranty. The person behind the counter must not have had her coffee yet -- or something. She was rather grumpy and non smiling. After yelling for some help, I guess the pressure was off, and she was friendly after that. In fairness to her, why did she have to yell for them to come out to the front when there were customers standing around waiting to get help. What were they doing back there? One of the employees must be the resident battery changer. He changed my battery, and after tipping him, I was on my way. read more

Thompson was awesome! He helped me change my brake fluid right before close and had a great attitude! (:

Tonight I noticed my brake light wasn't working and came here after work. I was welcomed even though the gentlemen were assisting others. When it was my turn they came out to double check my brake lights and make sure I had the right product since I thought it was too late instead of one. I believe it was Henry and Edwardo that helped and also switched out the light quickly which was more than I expected. The in-store service was wonderful but to go above and beyond was greatly appreciated and kind! Thank you! thank you! read more

Glen was very efficient and amazing customer service. showed me what I needed and took care of the issues. fast and friendly thank you Glen!

I came here to exchange my old car batteries and they have a fantastic program where you get a gift card for non-damaged automotive battery's . Highly recommend it. Glenn and John were extremely helpful and fast. And addressed all of my needs. Thank you guys for being so awesome. Have a great day and be safe read more

This O'Reilly Auto parts is one of my favorites. Every time I've needed a part or had a question the staff has been there to guide in the right direction. Mario and his staff make this store a great resource to the community. read more

I have been doing business with at the store at Bethany Home and & 7th St for 25 years long before Oreilly took it over. I usually bring in at least two 5 gallon containers of used oil for recycle at a time. I have 5 vehicles. I just stopped by the 7th St store to drop off three 5-gallon containers and buy oil and filters for my vehicles.The store manager told me he could only take one five-gallon container. I could bring another one tomorrow and another the following day. I told him I've been bringing 2-3 five-gallon containers to that store for a long time.I told him I didn't want to make two additional trips on two additional days when the containers were on the floor in front of him. He said he could only take one. I gave him the choice of taking the three containers or losing my future business. The decision was his. He chose to lose me as a customer. I took my three containers and my future business to Auto Zone. I will not do business with that store again! read more

2 super slow cashiers , chit chatting with customers while im waiting ... And I have to keep asking them questions to get their attention otherwise they're just like looking down at the computer ignoring me .... one guy comes outside to help with wipers install , should be fast , he goes back inside after doing only one , i kept asking him to show me how ... and he was ignoring me , finally I said "can you show me how to do it that's what I asked you" and he's like "you want me to show you how ? ummmm ..... I guess I can do that" like it's a big decision.... read more

Really appreciated the experienced and friendly customer service that Henry provided me today. Henry truly is a valuable asset to this company! Your store is better because of him. Take note. read more

Bought a battery here this morning. Francisco was very helpful, he removed my old battery and put in my new one for me free of charge. Excellent service! read more

This is our 3rd time coming to this store and there's always been a great experience. Today, Henry help us to swap our battery, he was very knowledgeable and provided us the right information, honestly I would like to keep coming to this location, especially if you are helped by somebody like Henry that don't hesitate to give the best service! read more

Great customer service! I went in to get new windshield wipers and they made it so easy, even installed them for me! Definitely will come back read more

Awesome store. I had an issue with both brake lights not working and thought it may have been an electrical wiring issue. Fortunately it was just a simple $4 bulb fix. Mostly I was surprised how helpful the staff was. An associate named Jeremy helped troubleshoot my car and even provided some tools. For small repairs I can do myself I would definitely come back to this store. Great service. read more

Helped me with a warranty on my battery and switched it out in the parking lot for me. Thank you.

O'Reilly never disappoint. Their employees are always very helpful, courteous, and friendly. The store Manager at this location, Jon was especially helpful. read more

Just went to have my battery checked and Darin helped me out. Yep, battery bad! Darin not only changed my battery for FREE but also helped me with my coolant which the hose had broken off the cap. I cannot thank him enough (and I did tip him which he did not want to take by the way) for helping a gal out with a bad battery! Excellent customer service at this store! read more

So happy we took our dead car battery here. Autozone checked it and said we needed a new one. Decided to give these guys a try. Henry said it was too low to test but he would charge it for us and let us know. Turns out that was all it needed. Thanks to Henry we don't have to shell out the unnecessary funds for a new battery. When it's time though I'll go back there. I'm very impressed with their customer service and honesty. Fantastic experience. Thank you Henry. read more

The guys at oreillys rock they are always so courteous helpful and go the extra mile. They've got my business!!!

Great customer service!! The people who work here are friendly, helpful and knowledgeable.

These guys are great! Came out to my car today to see the battery was dead..went into oreilys and my warranty expired by a day!!!!! They gave me a break and honored the warranty.. They came out and exchanged the battery for me. These guys are excellent. Amazing customer service helpful and friendly. Sphlad I bought my battery from oreilys!! Keep up the good work guys!!! read more

I don't like to leave negative reviews but O'Reilly cost me 8 hours of time. My small Prius battery failed and so I figured I could replace it myself that day instead of waiting a few with an online ordered battery and save some money doing it myself. I was sold a defective Prius battery that also didn't come with the appropriate adapter for the vent tube. The men working Sunday night gave me an adapter that was not a fit for the battery and in the end they shrugged and said they had no ideas. I got some help from the gentleman at the O'Riley on 19th Ave about the vent tube but their supply chain failed to provide the appropriate adapter as well. After I installed the battery anyway my Prius wouldn't start because the battery the sold me was bad. I had to jump it and now my mechanic is handling everything. I talked to the store manager Francisco and the district manager Jose but the best the could offer were some discounts and a 20$ gift card. Unfortunately this doesn't fix their supply chain or really compensate for my time, effort, or lyft fare. I don't recommend buying a Prius battery from here. read more