other than a financial understanding were dealt with a very professional service. would recommend to others of our experience

My service writer Rick Poole, did a great job getting my brake inspection completed quickly and back out on the road. Scheduling of the appointment was easy and flexible. Chapman Ford has the service department in the valley by far. Thank you Chapman Ford, Michael read more

I recently visited Chapman Ford for the first time to have some recall work done on my Ford Explorer. This was my first time dealing with this dealership. I had previously bought another vehicle and had it serviced by Chapman Chrysler and always had great experiences with them, so I hoped it would be the same with Chapman Ford. The service advisor that I spoke to on the phone when making my appointment had advised that I had several open recalls on my vehicle and that the parts weren't available at this time. They recommended that I bring my Ford Explorer in so they could inspect it and start a paper trail in order to get me on the waiting list for parts. When I brought my vehicle in, the original service advisor whom I had spoken with on the phone was not in that day. Darryl Wesley, another service advisor, assisted me. He was friendly and professional. Darryl checked his computer and advised that they had the parts available to make the suspension repairs on my vehicle. That was great news, because that was one of the more "important" of the four recalls. I told him to go ahead and have their team start the work. He asked if I wanted to wait at the dealership or get a ride home. I opted for a ride home and they paid for a Lyft to take me home. My vehicle was ready later that afternoon and I had a friend drive me back to the dealership. My bill was $0 and there were no "upsells." I was thrilled because that some dealerships are known to try to push further repairs. I am still on the waiting list for the three other recalls but am very glad to have gotten the ball rolling. I will definitely return to Chapman Ford again. read more

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Borderline fraud. Avoid this dealership. Watch your bill here. I was charged $43 in "materials" for a software reprogramming--no parts, no supplies, nothing. When I asked Rick the service rep, he stated the fees were added on by corporate and the $43 was for "keeping the software machines current". Keep in mind, I already paid them $480. When questioned, staff couldn't justify the charge at all. That's not a mistake--that's deceptive billing. And to make things worse, I called corporate and corporate said the dealership determines the fees, not them. So Rick lied to me too. read more

Chapman Ford - Chapman Ford added a $43.20 'fees' charge with zero explanation. No parts, no supplies--just a bogus, fraudulent add-on." - Car Dealers Near Me - Scottsdale, Arizona

I worked with Daryl, Mike, and Morgan. They were a great team to work with. They got me into my new Bronco smoothly and handled my trade in with ease. I've been going to Chapman Ford for many years and plan to keep coming back. read more

Chapman Ford - Ford Bronco. - Car Dealers Near Me - Scottsdale, Arizona

I took my car in for warranty work. The issue was resolved in a matter of a few hours along with an outstanding recall. I was given a loaner car during the process. Everything was handled professionally and efficiently. read more

We drove all the way from California after first speaking with George B., and the experience was fantastic from start to finish. George was incredibly helpful, responsive, and never pushy. After a few conversations and texts, we decided to make the drive to Scottsdale and were able to finalize everything and sign the paperwork the same day. Craig in Finance was also amazing. He took the time to walk us through the tax implications of buying out of state and helped make sure we understood everything while getting the best possible deal. The dealership was packed the entire day we were there, and now we understand why. The customer service was outstanding, the process was smooth, and everyone we interacted with was professional and helpful. It was absolutely worth the drive from California. Highly recommend! read more

There was a day when being a car dealer was seen with skeptical eyes, where customers were always on guard protecting themselves from being taken advantage of. Those days seemed to be a past memory, with modern dealers being respected trustworthy partners. Except at Chapman Ford where the old hustles are still alive and well. Won't go into great details, but Chapman tried, and almost succeeded in scamming my 87 year old mother in law. After convincing her she needed a couple of thousand of dollars of engine repair which didn't help (vehicle had less than 45k miles), they then told her she needed a new engine... costing almost $10k. Of course they'd give her $2,500 for a trade in if she bought a new car. Funny how both Mercedes and Carvana offered her $9,500. I would have given 1 star, but when I went with her back to the dealer, we received good help and honest advice from a service technician. Ford isn't clean in this either. They're us a known issues with this vehicle and engine where prior models years are coveted by field service bulletin, but not model this year. We will NEVER buy from Chapman again. read more

It's a pleasure to do business with the service department. They are the best! This was our 3rd visit for recalls and they always get the job done. They are thorough and professional. Highly recommen. read more

Incredibly professional, efficient and friendly experience. I really appreciate the gesture to cover a Lyft ride from, and back to, the dealership when my car was getting recalls done. Great place! read more

I initially wrote a great review here but i'm back to defend my now 1 star review lol. Buckle in. So I showed up for a rear view camera recall and an oil change. Upon initial diagnostic they also recommended new wipers and fixing rear left shock. I approved. After 6 hours they tell me my car is ready and before I go I notice the left rear running light isn't working, but the panel of lights still works when I click my brakes or click the lock/unlock button on my fob. This clearly indicates a wiring or plug issue but the light still works. At this point I'm annoyed because I'm leaving with an issue I didn't come with. I left my car overnight and got a ride. The next day I was quoted $1438 for a full tail light replacement - HILARIOUS. I obviously dispute this since it was so clearly a fluke during service. Rick and team were gaslighting me into saying the bulb was out and the whole thing needed to be replaced and offered me employee discount of $940. Again, COMICAL. Why on earth would I pay a band for something you evidently did? We alllllll know it wasn't a crazy coincidence that the light burnt out at the exact time of service by chance. Mind you, I knew the light wasn't out. Rick was not listening to me and it was so annoying. He said "if we did work near the trunk then it could make sense and we would've taken responsibility". Ummm babe do you know that rear left shock and rearview means REAR ?? Lol. So at this point in this stand up comedy bit, I asked for photo evidence to be added to the diagnostic report. 45 minutes of radio silence. So I bring in the big guns (dad). Dad gets on the phone finally with a service manager mitch. Mitch says "I understand Tiana came here with a broken tail light" GIRLLL Please. Now we are just making up crap for fun. Obviously my dad corrected him that it was very obviously done during service and again... the. Light. Is. Not. Broken. !!!!!! Mitch says he doesn't know if he has the magic touch or what but the car is suddenly fixed!! Wow!!! It's a MIRACLE!!! Aka, you finally saw that exactly what I've been saying for the last 2 hours is exactly TRUE and plugged it back in or fixed the wire or whatever the heck dumb fix it was, but you wanted to save face so you pretended it was magic. Now I love me a magic trick don't get me wrong, but a $1400 one I expect to be wayyyyy better and have me leaving happy lmfao. Also, to rick's point of "we'd take responsibility" fantastic closing joke! Anyways. The only redeeming quality to literally any of your service was Tony the mechanic. That guy actually has a heart. The rest of you, shame on you for trying to take advantage of a young girl. Bet you didn't think I'd be smart enough to call out your BS. Thanks *i guess* for fixing what you rightfully should've at no cost? But for future reference you need to educate your team to do better diligence. I would've respected your team SO much more and wouldn't have left this review if you could have just owned up to your mistakes and admitted that your diagnostic to replace the whole part was wrong and that it was a mistake during service. Accidents happen! That's life. But gaslighting me with zero accountability? Nahhhhh. Anyways. Thanks for the laugh, I'll be sure to let everyone know how funny y'all are! read more

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Sean from Chapman Ford is top notch. He is very knowledgeable and attentive. He made sure that I knew everything that was going on and that I had all options available. He and his technicians even connected my fog lights after I tried to get them going. Only had bad dirty connectors and they cleaned them in got them running. I will be bringing back my F-150 for future service. read more

Service Judd and my Tech fixed my dash rattling first time. My Maverick was returned as I gave it to them. Thank you Judd and to my tech.

I have had multiple fords over the last 26 years living in Az. I have a dealership that is very close to home but have had multiple bad experiences with them. Both on the fleet and regular service side. Just not helpful or didn't seem to care. No extra mile whatsoever. We are now working with two Chapman dealerships and they have both taken care of us. Sean in service is very knowledgeable and listens and gets it done. Appreciate that in a service guy. Don't need a bunch of bullshit excuses. Thanks Sean for the great service read more

Wow!! Made an appointment for 9:40 AM and the technician was waiting for me with all the paperwork complete completed and greeted me by name! Told me that the service would potentially take an hour and 20 minutes and I was out of there in just 20 minutes!! Exceptional experience! Highly would recommend to anyone!! read more

The best Ford dealer around for SERVICE. I was never able to convince them to sell a Raptor at MSRP, but every time I go in for "The Works" oil change/check up, it's efficient and quick. They have never tried to gouge me with weird, unnecessary fixes. The waiting area is loaded with teas and coffee selections as well as bottled water and WiFi. Thanks for making car maintenance less painful! read more

This was my 7th truck purchase at this dealership. Steve Countryman and his team always deliver top-notch service. Car dealerships are like dentist offices, nobody really loves going, but when you have the right team making the process pressure-free, it's like leaving a check-up with a no-cavity report. You walk out with a smile. This dealership truly has it figured out. read more

Chapman Ford - Raptor R - Car Dealers Near Me - Scottsdale, Arizona

Let me start by saying that my service advisor Tim Beal went above and beyond to help me get my truck repaired and that my nightmare experience was with my warranty company and was to no fault of Tim's. Let me also say that the warranty company was NOT purchased through Chapman. The warranty company was called Veritas and I definitely would not recommend them, however Tim was fantastic. In fact, he worked on my claim for 3+ months and Tim and Chapman Service never pressured me over the extended timeline. Would highly recommend these guys and make sure to ask for Tim Beal! read more

Had a great experience with Chapman Ford Scottsdale! At1st it was a rough start we left disappointed , i didn't get the car i wanted, however the next day with a follow up call from Jorge Martinez brought up back to the dealership for a different vehicle which turned out to be a better deal all in all!Juan Soto and the rest of the financing made sure we got into a great vehicle with my trade in which was upside down . It took a while to put a deal in place . But we came to an agreement of payment which was doable. They tried really hard to get us in a good brand new vehicle. And we love it. Definitely a hard working group of guys to get the deal done. Highly recommend them. Thanks Chapman Ford ! read more

Chapman Ford - Car Dealers Near Me - Scottsdale, Arizona

I am very satisfied with my experience at Chapman Ford. During a routine oil change and multi-point inspection, the technician discovered that the drive belt needed to be replaced. Since I was planning to travel out of town, the technician's diligence was crucial; without it, the belt could have failed, leaving me stranded on a busy interstate. This, along with the other work done well, gives me great confidence in the roadworthiness and safety of my vehicle moving forward. Thank you! read more

Buyers Beware Very Disappointing Experience And Almost Got Scammed I want to share one of the worst experiences I've ever had with a dealership. I initially went there to look at a 2026 Ford F-150. After spending a long time going over numbers with the salesperson and the sales manager, Juan, I told them the monthly payment I was willing to accept. I made it clear that if they could make the deal work, they should call me. Then I left. About an hour later, Juan (the sales manager) called me and told me they were able to make the numbers work for the payment we discussed. I was excited, so I drove all the way back to the dealership. When I arrived, they walked me over to what was supposed to be my new truck. To my surprise, it was not the same truck we discussed. It was a different color and even a year older (a 2025 model). It felt like they were trying to switch the vehicle on me and push a truck they were trying to get rid of. When I questioned it, they started arguing and claiming that this was the truck we were discussing all along, which was absolutely not true. The most frustrating part is that by that point I had already called my insurance company to set up coverage for the new truck, spent hours of my time there, and made an extra trip back to the dealership based on what the sales manager told me. Instead of acknowledging the situation or trying to make it right, they seemed more focused on covering themselves. Because of this experience, I would strongly recommend that anyone considering doing business here be very careful and double-check everything before wasting your time. read more

Amazing service experience overall with Tim my advisor and Mitch the service manager. 10/10 would recommend working with these guys

The following employees were all very helpful to us recently and were extremely courteous and professional: Brian (Finance Mgr) - nice work processing sales transaction and title in a timely manner Wendy (Finance Director) - expedited our paperwork to Brian and processed our warranty payment by phone when we were unable to pay online Jenny (Office Mgr) - Jenny was absolutely amazing when I called with some questions. She was very patient, friendly, and worked hard to set my mind at ease. Steve Countryman (GM) - Steve personally called me to make sure that my questions were answered and offered to assist me if I had any concerns in the future. These people were all outstanding in assisting us with our out of town purchase. We would not hesitate to give them future business and highly recommend this dealership! read more

Service was handled professionally and with kindness. Communication was streamlined from the second I drove in until the work was done and we were out the door. They chose to do the "right thing" on my car as opposed to other dealers that would probably have charged me an arm and a leg because the unit was sold "as is". Buying experience was excellent as well. read more

Great service department. They gave me a detailed explanation of the inspection when my truck was brought in for service.

Bought my Ranger at Chapman brand new five years ago. Great truck. Still have it serviced at Chapman. They keep it running the way it ran when I drove it off the lot. Will go back to buy my next truck for certain. read more

I recently took my F-150 in for service, Kyle was very helpful highly recommend Chapman.

They have decided.to help me with the check engine light . Which means they will probably get the service biz too. Funny how that works

Darryl Wesley is the best Service Advisor that I have ever had the pleasure of working with. He is the reason I continue to come back to Chapman. Super friendly and never tries to add more service work than my vehicle needs. I have been to many other dealers in my time and Chapman along with Darryl come out as the clear winners. you guys surpass everyone in your fields. All your people excel at making customers feel important. read more

Judd was very attentive o my needs & knew what issues/corrections were available to get me finished & on the road quickly. It's a breath of fresh air after having awful service from another Valley Ford dealer. read more

Excellent customer service very accommodating good work. Thank you! Got me right in got the job done

I have been privileged to buy and own Fords my entire adult life. mostly trucks but this time a very cool Explorer. my experience at Chapman Ford in Scottsdale was terrific from the moment I walked into the lot. Saeed Albania greeted me, showing me many options, features and choices. I returned to test drive an Explorer platinum with Christian Patrick. absolutely great service by both of these very knowledgeable young men. I picked up vehicle with all paper work completed and confidence of continued service from this is dealership. I highly recommend a trip to Scottsdale for a great car buying experience. thank you Chapman Ford read more

Chapman Ford is always very helpful for all my car needs. Sometimes it's something simple like an oil change or something bigger like a car part. Each time I get my car serviced they do a good job at a fair price. read more

Chapman Ford has been so good to us since the pandemic, bought our 2020 Escape sight unseen online. Bought our 2024 Edge last November, salesperson Kelly was superb, gave us time to think, no pressure. After all these years, service guy Tim has been the standout at Chapman. He's been on top of everything, sends us reminders for servicing; sometimes we just wait at Chapman for simple services and other times Tim has a loaner ready for us if servicing will take all day or more. Tim is a gem! Chapman Ford has a customer for life! read more

Chapman Ford - Chapman Ford USA! - Car Dealers Near Me - Scottsdale, Arizona

"I've relied on Chapman Ford for years, and Sean Moen is the reason. Not only has he taken great care of my vehicle and my mother's Jeep, but he recently went above and beyond. When my kid was flying into town, Sean provided a Bronco while my truck was being serviced under warranty. That level of trust and care is rare. Sean's professionalism, honesty, and going the extra mile make him the only service director I trust. He deserves the highest praise and rating." read more

so far I have always had a great experience at Chapman Ford. I have been going there for over a year and a half now. There service department is great. read more

After 10 months of trying to get Chapman Ford to replace my loose and cracked "Lifetime Warranty" Ford Brand bedliner, I went to Truck Access Plus at 2549 E. McDowell and bought a new better quality bedliner for $279. So irritated I had to pay for something that should have been replaced for free. The loose and cracked Ford brand bedliner allowed water to enter between truck bed and liner, resulting in surface rust. I received excellent service from Truck Access, and would freely recommend to family and friends. read more

Wow! This service department and dealership are the best in the business. I want to give a huge shoutout to Judd. He's an incredible rockstar who genuinely cares about his customers. I took my truck to another dealership (Larry H Miller) for warranty work. It sat there for 10 days, and not a single thing was done to address the seven issues I was experiencing. They even told me there was nothing they could do because they couldn't replicate the issues, even though I had taken the tech on a test drive and shown them all the problems. Fast forward to Judd and Chapman. Within 10 minutes of my initial appointment, they diagnosed all the issues. Judd even asked me to take him on a spin, and he noticed all the issues I was experiencing without me even having to mention them! They ended up doing massive repairs under warranty in less time than the previous dealership could have done nothing. Judd is an exceptional employee, and you can tell he genuinely cares about his customers. I wish I could give them a higher rating than just 5 stars! THANK YOU FOR EVERYTHING JUDD!! read more

Met or exceeded expectations. I'm used too over promised under deliver at dealerships. it was really nice for once to have the opposite be true . Thanks Chapman Ford service team . I'll go back to Chapman even if it's farther away. read more

maybe the best service experience I've had in the last 10 years Sean knows what he's doing and treat you with respect. I drove 11 miles past the Ford dealership that I bought the vehicle from because they couldn't even get me in for five days. read more