I'm new to the AZ area, and when it was time to find a place to handle my first maintenance in a new town, I found myself at Marshall's Service Center and hoping that little maintenance light wasn't going to end up costing an arm and a leg. I was NOT disappointed. The service at Marshall's was top notch from start to finish, with an exceptionally friendly staff. I could tell when I dropped the car off that they were busy, so I expected it to be a long day - but it wasn't at all. They had the car ready to go within a few hours, and with a few suggestions for some potential upcoming work, but without any of the haggling or bloated pricing. I've already suggested Marshall's to a few people I've met that are in the same position. Good stuff. read more

I have been going to Marshall's for over 20 years. They have worked on 5 of the cars that I have owned. I recently had to go in due to an emissions check engine error for a smoke test to confirm location of the error. Professional and transparent in the handling of the issue. Called to advise me of the error and cost of overall repairs. I first started going to them in my 30's when I lived down the street from them. I was referred to them by two older women in my complex. Cautious as most women are of mechanics I researched them and recall finding reviews by women online regarding their fair and honest treatment of women. Now that the business was taken over by Marshall's partner Pat. I can confirm that the business still runs with the same mindset as when Marshall's owned it. I live in Phoenix little of a drive but will be taking my current car to Marshall's for some upcoming maintenance. Fluffy Grandma Recommends read more

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Good honest people, won't over charge you for things that aren't broke . Which is hard these days to find. read more

What can I say, the technicians at Marshall's are the absolute FINEST! Excellent and timely communication (start to finish), total transparency, quality work, as well as their "over and above" customer service...that's what you can expect to receive as a Marshall's customer.  As an out-of-towner, they were more than accommodating and communicative in servicing my vehicle. They were even kind enough to recommend Sun Valley Auto Glass to fix my dinged windshield. Thank you! read more

Marshall's Service is the best auto repair experience I've ever had. I completely trust Patrick, the owner. He takes the time to explain everything clearly so I understand what's going on with my vehicle. I brought my car there three separate times after the dealership looked at it, and each time Patrick fixed the issue honestly, professionally, and at a very reasonable cost. I truly appreciate his integrity. Many of the items were not needed to be done that the dealers said were necessary. It can be stressful bringing your car in, especially as a woman, because you worry about being taken advantage of. Patrick is patient, kind, and very helpful. I'm so grateful I found an honest auto service I can rely on. I highly recommend Marshall's Service to anyone needing car repairs. They have absolutely earned my trust. read more

John was fantastic with fixing my 2003 TBird Thanks for doing a excellent job. Barbra & Ronnie Gradozzi read more

I was the most annoying mom with my daughter living out of state and needing urgent car repair. I called at least 5 times and the very young lady that answered every time never made me feel annoying. When my daughter called her she asked "are you the one w the mom calling?" No shade at all just relating w my daughter, lol. I love this place, they diagnosed the issue at way cheaper than expected and in a very short amount of down time. Daughter said it was a whole family running everything and she felt in really good hands. That is priceless for me so far away knowing what great hands she was in. I so appreciate the entire experience here. read more

Took my ford fusion in to get serviced and they did a phenomenal job it feels brand new again thank you guy again!

BEWARE! DO NOT TAKE YOUR VEHICLE HERE. PART SWAPPER! On Nov 6th, 2025 I dropped my car off with Pat(owner) to install 2 new lightbulbs in my 2008 Acura TL. - a tedious job. After a couple of hours, Pat called to tell me over and over how hard of a job it was, and he wanted $180 to do the job. As this was half the price of the Tempe AZ Acura dealer, I agreed. I picked the car up, but was disappointed to find that while the original passenger side was fixed, the previously working driver's side was now not working. Determined to fix this (I'm an ex. trained mechanic and aerospace Engineer), I opened the hood after work the next day but was astounded to see that my previously new battery has been replaced by an oil covered, beat-up old Diehard battery. I called the Marshall shop, only to find Pat had gone home early. I drove to Oreilly's to purchase a new battery (the cheap Diehard battery had a dead cell, and my car LOST COMPLETE POWER TWICE under 1K RPM (the alternator kicks off under 1K). The new O'Reilly's battery priced-out at $240. My previous battery (~6-months old) cost $180 when Advanced Auto went thru liquidation in Western AZ. I spoke with Pat the morning of Nov 8th, and he pledged to ask his employees if they dad swapped my battery (as he claimed ignorance). This AM (Nov 10th) I spoke w/Pat and he stated he asked his employees and they all said they didn't swap out my battery (like I'd expect them to say they did). Pat claimed to 'conveniently'not have any security cameras monitoring the rear of his business when he said he worked on my car. Pat refused to refund me a penny. In the end, this job cost me $610 . ... to install 2 lightbulbs. This is DOUBLE what the dealer would have done the same for. .. Penny wise and pound foolish. Beware. Take a picture of the engine compartment before you let anyone lift your hood. As I told Pat, I took a picture before letting him lift my hood - and he still would not step up, be a man, and give me my battery back. I have no other choice than to file a Scottsdale Police report and call the BBB. In my 60-years, I've experienced this. Unprofessional and unethical behavior. read more

Travelling from Northern Ca. to Tucson, engine overheated, pulled off freeway to a gas station and diagnosed upper radiator hose failure. Searched for and found Marshall's on the internet, only 2 miles from my present stranded position. Safely drove there and parked and dropped the keys in drop box on Sunday morning. Talked with Patrick Monday morning. He listened to my diagnosis and said they would test to confirm it and if so, parts available to fix it were no issue and "Should have you back on the road by mid afternoon". I got the status call during breakfast confirming the hose failure and 3 repair options. I chose the recommended option. True to his word, I was headed to Tucson by 3:30. They gave me what I called "Travel Mercies"! These folks are the best ! Truly service the way it used to be. I can't say enough about their top notch service AND at a very reasonable price! I could only wish for a facility like Marshall's near me at home. read more

I cannot say enough, good things about this business! It's refreshing to be treated like a human no matter what car you drive! Everyone here is honest about pricing and does quality work very efficiently. From routine oil changes to any frustrating one off instances that happens with your car- All of the employees are very communicative- especially todd and Patrick. I've brought my 2009 Honda in for multiples things and everything has been diagnosed and taken care of within a day- even in the July heat! I wish this standard of service was upheld at every autobody shop and dealership, but it is what makes Marshalls stand out . read more

Always great service. Everyone is friendly and informative. I stoped in before work and transactions were smooth and took very little time.

The owner, Patrick, is always gracious, personable, & most importantly, honest. Gave me options on what needed to be done w/out being pushy. I've used his services twice now and already knew after the first I'd be a returning customer. Thank you, Patrick, and all those involved who helped get my car running back in great shape. read more

Excellent experience. They are very helpful with my 2014, seasonally used car. Very nice people too!

Fast and reliable service! Luise was honest with my car's issues and reassuring that the job would be done right. He was able to get a coolant leak fixed up quick. Very affordable service. This will be my new go to auto shop. Highly recommend! read more

I have been taking my cars here for 20 years , and they are as honest as the day is long ! I once thought a hose needed replacing and they said no, not yet, you're good to go . As a single woman , I highly recommend this shop , who just this week fit in a pre-purchase inspection for me and got it done in mere hours ! I highly recommend this business ! Their prices are fair, as well! You can shop at Bashas across the street or at Walgreens if you need to actually wait for your car,AND they PROVIDE REASONABLY PRICED RENTALS if you need that. Full service shop, like the "old days". Svc writer Todd, ROCKS! 5 STARS for 20 YRS! read more

I can count on them every time. They are located not too far from my home and their schedule is flexible. I have had several things done there and they helped me keep my 24 year old Suburban going. Great to work with easy to bid and knowledgeable. No excuses and their prices were reasonable. read more

I think this place is awesome. I'm a pretty good 'do it yourselfer' when it comes to repairing cars. A couple times I've been stumped and took it to Marshalls and it's no big deal for their experienced technicians. I tend to not trust auto repair places, but I'm telling everybody I know to take their car to Marshalls. I took my car there once with a problem that they couldn't solve. They ran a bunch of tests and never could determine the problem. It turned out to be a very specialized problem that the dealer had to diagnose. All that work and they didn't charge me a dime because they couldn't diagnose my problem. Love honest businesses that take care of their customers. read more

Luis was very helpful! They were able to quickly diagnose my car and order the necessary parts to fix it, and within the same business day! I was also contacted regarding some additional work that they could do while already providing maintenance to my car to avoid future (and much more expensive) maintenance and they offered this service without any pressure! I would definitely recommend! read more

Marshall's is the only auto repair service that I use and I have been going there about 20 years. They are dependable, honest, and do excellent work. I recommend them highly. read more

They were very professional and courteous. Answered all my questions and returned my car in an appropriate time.

Customer service was so friendly, nice and understanding. Knowledgeable and quick. Affordable price. Love this place!

I recently went in for an issue involving my transmission as well as the belt on my car. Patrick who helped me out and was amazing! He even helped me get my car that had died down the block, back to the shop so I wouldn't have to call a tow truck. He then fixed my issue that same day when the job was estimated to take two days. Outstanding service! Thank you Patrick! read more

John and the rest of the staff did an excellent job of fixing my car! What started as a simple alternator replacement became a bigger issue with the driver's window switch going out. After a couple of replacement switches, due to supplier mistakes, they got it done correctly. They were always super helpful and did a great job of keeping me updated and getting my car fixed. I highly recommend Marshall's whenever someone is in need of a repair shop and have both of my vehicles serviced here. read more

Great people, great service, very accommodating, would recommend to anyone looking for a rental vehicle.

Terrible service do not come here.. trust me the two hour drive is better than going here don't eve come here they are very rude and they should a rep for attracting rude customers (bagels are dry) never come here there car service is even worse than the place in general very rude lady... she what an attitude this place is so terrible I wish I could give it 0 stars but I'm going to have to give 1 star don't come here... read more

Marshall's is simply an all-around exceptional service center. I have brought them no less than 10 cars of varying makes, models and vintages over the past 4 years -- everything from domestic, Japanese, and German as old as 1972 to as new as 2003 -- and I use them exclusively for all my PPI's (pre-purchase inspections). They don't necessarily specialize in any of these super specific cars I seem to bring them, but they have enough knowledge and skill to know how to solve the problems they *can* fix -- and most importantly -- when to tell me to take my ride to a specialty shop. They always seem to be looking out for my best interests. When they do any work, the quality and thoroughness is rock solid. I appreciate these guys. read more

I have been a customer of Marshall's auto for 20 years ever since I moved to AZ. My son has 2 vehicles and my daugther until she moved out of state also customers. I can only say that I never had a problem at Marshall's. Always good workmanship honest advisement and never charged for work that was not needed. I always recomend them to people that are looking for a good mechanic. Jay L read more

Rest assured Patrick and team will treat you like family and friends. They're honest, thorough and thoughtful. Last car service you'll ever need. read more

For the value & customer service, hands down best car repair in town! Even if something goes wrong, they take care of the problem & go above & beyond! read more

As a small independent shop, these guys are as good as it gets. We've taken our SUV here two or three times in the last two years, and these guys always deliver. On time, near or at the quoted amount, and with professionalism. They also have given advice that meant a short-term loss of business (replacing a battery) because they knew it was wiser and smoother for them and us. As a result, we keep coming back because we know they'll be honest with us. Their AAA "best of" awards from the last 5-6 years are well warranted. read more

I started my car this morning and a bunch of warning lights were flashing. I know very little about cars so my first thought was to go to Marshalls because I always have my work done there. I got there and they were not open but some one that works there drove in to do something in the office. He went out of his way to help me. I appreciated the help from this Good Samaritan. He found the problem was nothing serious and found the problem. Now that is what I call 5 star service. I thank that person so much for taking the time to help a 79 year old who needed help. I will be a satisfied customer for ever! read more

We've been going to Marshall's for over 20 years. They even continue to service our 4 cars since we moved full time to Flagstaff. We have never found another auto service company that comes close to the consistent quality, high standards of workmanship and true customer care and support of Marshall's. I would give 6 stars if I could! read more

Didn't fix problem after new condenser - because other problems too -- when I took it back for them to check because hardly blowing air and not cold - never even looked under the hood - just told me bs that it was the air cabin filter. Took it someplace else - they found the clog in one area from the condenser going out, and another leak to the back seat a/c. $900 and a few more days of hassle not having a vehicle!! read more

We just recently moved from WA and I struggle to find shops I trust. I was very candid that I didn't want to take my car to the dealer because they will just nickel and dime you. My 2014 Chrysler minivan had a bad noise coming from under the hood. Leo understood I was a new customer looking for a trustworthy shop and assured me they would do their best at a reasonable price. Not only did they find a very cracked flex plate, but they got a bunch of other stuff done around my transmission to avoid future labor costs. I am very happy and fortunate they found the problem and fixed it in a short amount of time. We will be bringing both of our vehicles and future vehicles in for service. Thanks to Leo and the team here our minivan is in great condition and runs better then ever!! read more

Needed an alternator and I'd heard great things about Marshall's Service on Indian School Rd. So I had it towed on Monday later afternoon and it was finished the next morning. Great service and reasonable pricing! I would definitely recommend this business. I am now a customer for life! read more

My sister has been going to Marshalls for years and asked me about a maintenance issue. I was looking over my sisters receipts and noticed Marshalls Service Center has been recommending and doing 3000 mile oil changes when current day oils/vehicles only need it at most every 5000 miles. The manufacturer of this vehicle calls for changes at 7500. This is very dishonest of Marshalls to mislead customers for their own profit. Also, on the receipts, Marshalls is "recommending" additional routine maintenance services that according to the manufacturers schedule, aren't due for 10's of thousands of miles more! The vehicle is used under normal conditions, not a severe service condition like towing. And I've checked these fluids they "recommend" having changed and they are fine. read more

I've been taking my car to marshall's service center for a couple years now. They always give you a fair price and excellent service! I wouldn't go anywhere else in Scottsdale. I feel like they're my brothers working on my car they are always going to do me right... read more

We have been using Marshall's for 20 years! Always honest, reliable, fair pricing and quality work.

Great service in and out in an hour to have my head lights fixed on a Saturday. Will be back next time something comes up