I went to another AutoZone and purchased headlights for my vehicle. The guy put in the right one and basically told me he didn't want to put in the other one. I called around to this AutoZone instead and explain the situation and they said they would take a look. They were able to put my headlight in even though I purchased it from the other AutoZone. Thank you so much for your help Ryder!! read more

Chris was awesome! He went above and beyond and made changing a Camaro battery look easy. Thank you so much for all your help! I will definitely be back :)) read more

went in with a sun hat and balaclava on as i was working outside. some employee, didn't get a name, thought i was stealing a screwdriver and confiscated it as i was browsing, then proceeded to tell me he hopes i get hit by a truck. very unprofessional. read more

AutoZone - don't go in like this or you will get stereotyped - Auto Parts & Supplies Near Me - Phoenix, Arizona

i bought power steering fluid at auto zone. the employee offered to top it off since it was low. he then pored it into my brake fluid and destroyed my brake system. what should i do? i have the estimate for the repairs that they refuse to take responsibility for. it will cost me $4400 to replace what they did. please advise. store # 06209 2820 w dove valley phx az 85085 read more

My husband ordered some items for store pickup. They were ready super fast. When I arrived, there was a concern over one of the products not being the right item that we needed. Robert showed me what he suggested and explained why. He wasn't trying to pressure me, just give knowledge. I showed my husband and he was incredibly thankful for that catch. They could have just let me pick up the wrong thing and sent me on my way. Robert's attention to detail and customer service was outstanding. Thank you so much! read more

Had two bad experiences with this autozone in just one week. I bought an alternator from them online and went to come get it tested after I had it installed. one of the workers checked the alternator, he also decided to take it upon himself to hammer a paper clip into my car battery because he said the connection was loose. he never asked me or told me he was doing this until it was already done. because of that, the car wouldn't turn on when I got home. I called about it and they pretended like the guy didn't even work there. The alternator that I bought from them ended up failing less then 24 hours after being installed. because of that my belt melted off and snapped. when I went in there today to buy a new alternator, he wouldn't replace the belt or offer me a deal for it. which is frustrating considering that they messed with my battery earlier this week and their part broke the belt that I had just bought and replaced. read more

AutoZone - paper clip in the battery. - Auto Parts & Supplies Near Me - Phoenix, Arizona

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Not sure if I've got the correct Auto Zone, I'm writing a review on the Auto Zone on Union Hills and 7th in Phoenix. I went in for a battery for my key fob. As I walked in, a very kind associate named Roberto helped me without me asking for help. I told him what I needed, he took my key fob and went right to the battery and proceeded to perform a surgery on my keys :) He is a very knowledgeable, and kind human being. It's rare when I come across an employee that is as kind and helpful as Roberto, so I wanted to make sure I mentioned him here.! We need more Robertos in this world. read more

While autozone no longer replaces batteries for the Ford Escape due to the very flawed design and multiple steps you have to go through just to get to the battery, James still went above and beyond with his knowledge and experience to ensure I could change my battery out safely and in a timely matter. This man saved my day, THANK YOU JAMES! read more

Michael takes advantage of elderly women. An elderly woman from church went to have her car looked at here. It had a check engine light on and the car wasn't running well. Mike said he fixed cars on the side and could replace the parts. He didn't. He only did half the plug wires that were easily accessible. Not the one that was bad. He charged her $175 in labor and she paid for the parts. He's a scam stay far away!!!!!!!!!! read more

I went to Auto Zone, on Union Hills, and 7th Ave, today because I had a bad car battery. And I want to say that I am very impressed with the employee, Robert, who helped out! From the time I walked in to the time I left he was a helpful as I needed. He went the extra mile and explained things and not only tested, then replaced my battery but he also tested the alternator. I will be back! read more

Went in asked for an item today At around 4:50 pm 8/23/2023 and the employee was extremely rude and yelled we "don't carry that item!" I wont be going there anymore they don't deserve my business. read more

Michael was very helpful with my AC problem. I went to two mechanics prior and they told me I had to replace my compressor unit and that there was a leak and other issues. Mike simply told me all I might have to do is add Freon and it may fix the issue. I took his advice and he even came outside to my truck and assisted and we were successful! I've been hot in my truck for weeks and am a beginner at learning the truck so this was a true blessing to me. He went above and beyond and I offered him a $20 tip and he declined gracefully! It doesn't get anymore genuine than that! Definitely recommend this AutoZone, and God bless the employees! read more

I didn't know these folks will charge your ailing battery for free. Lifesaver! Other than that, it looks like an auto supply place ought to, as far as this non expert would know. (It's cleaner than I imagine auto stores to be.) I doubt they purposely hire good looking people, but they have those, too. read more

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Today the autozone staff especially the manager on duty at the time went above and beyond. my battery was completely completely dead to the point where at first it wouldn't even jump. they did everything they could to help me and ended up getting my car on and I'm very appreciative. read more

Thank you for going the extra mile , I was there from out of town and got super scared of driving 6 hrs to CA in the dark w 1-headlight an associate there quickly fixed my 16.00 problem ! PRICELESS Not sure of his name or even if employees are allowed to help fix customer's vehicles .... he did a good deed for me, so I hope you (business owner) read this to your guys he'll know it was his efforts that deserve an excellent write up. read more

I'm beyond baffled about the experience I just had with an employee named Michael at the store on 7th ave and Union Hills. I have never felt so threatened and uncomfortable before by an employee who's supposedly there to assist. After leaving the store I tried calling to speak to a manager and I was hung up on twice by the same employee after simply asking to speak to a manager. That is the only autozone I have ever shopped at and I've never experienced that kind of service before. read more

"DO NOT GO TO THIS LOCATION!" bought a part and they told me to go to another location 13 miles away to pick it up, when they ordered it to have it shipped to their store hour and a half of my life wasted on a Saturday on my day off! REPEAT- DO NOT DEAL WITH THIS STORE"!!!!!!!!!!!!!! Was a customer, Daniel Silvey Clinical Support Specialist read more

One of my headlights was out and me not being a car person, didn't know what to do. I've always gone to auto zone for stuff like this and one of the employees named Robert really helped me out with finding the right bulbs and showing me how to install them. So thankful for that man! read more

Just had a horrible experience with the "manager" at this location Jason. I know the manager is Jeff. I'm not stupid so please don't treat me like I'm stupid... treat me like a customer that you are there to help and quit the attitude. Iv had other bad experiences with Jason in the past and I'm done with him. Everyone else at this location however is great and I do appreciate them. I wish I could give a better star review but when you start to not go to your closest auto shop to avoid one person it's kinda hard. read more

Great service. We were passing thru town and having battery problems, where it also wasn't charging. Henry J was very helpful and knowledgeable. He switched out our battery that was still under warranty and helped us figure out what alternator to buy and where to get it replaced. All with a smile the whole time. read more

Came in to purchase a new battery for my vehicle and Michael was the employee who assisted me. From the start he was very helpful, friendly and patient with me. He assisted me with the type of window wipers my vehicle needed. I did wait a few of minutes (5 minutes) for the battery to be installed but he as well was friendly and professional! Thank you so much for all your help and the trouble you went through having to clean around my battery. read more

So I want to give a huge shout to Larry for 7th and Union Hill for helping me out today! My car was overheating and I was frantically trying to get an exam I had in 30mins! He came outside with me and poured the coolant in my car even though it wasn't suppose to! Thank you so much for going over and beyond for me! Your an awesome person and deserve a raise ! read more

The employees here are amazing!! Every single one of them! My bf and I went here to check our battery (thanks to the summer heat) and I did not expect to have such a fun experience at an autozone! The first guy who helped us (totally forgot his name) was very friendly and assisted us to check the battery. Right away he found the issue with the battery all the while giving me a mini heart attack after faking that he was getting electrocuted (this is probably the reason why I forgot his name), nonetheless he was hilarious. We bought a new battery and Juan was the one who removed the bad battery and put in the new battery. He was super nice and hilarious and a pleasure to work with. After writing this novel of a review, I definitely recommend coming here. These guys know what they're doing! read more

I had trouble with my battery and had a good idea that I needed another one. I came here, someone tested the battery, I bought a new one and they installed the new one for free. The check and installation as I said was complementary. Friendly service and no pressure sales will have me coming back. read more

I don't like writing reviews, so I'll make this short and sweet. The dude put my new wiper blades on for me. In the rain! THAT my friends is customer service. His name was Jeff. He was awesome. That's all you have to know. read more

Maria was so helpful and got me what I needed to tune up my car. Walked in greeted me right away and was on and out ni problems. Thank you read more

I went in today to get a new battery and Marvin was very friendly and helpful. He helped me figure out exactly what battery I needed and even installed it for me quickly and efficiently. I will definitely be coming back to this location! read more

I appreciate the level of service and knowledge, super helpful. Such a great resource and as a woman I really appreciate the honest approach without condescending or upselling. A true beacon of hope in an otherwise sexist and deceptive industry. the staff at this one is outstanding, thank you so much! read more

My mother and I visited this location because of all the great reviews. We had a dead battery that had been jumpstarted at Honda just to get us where we needed to go. Jason was top-notch; found us a great battery, and installed it quickly and perfectly. He has a great attitude and was super knowledgeable. Definitely would go back! read more

The service was great, Jason had a positive attitude even though it was chilly and he was busy. He tested my battery,athe problem and installed a new one quickly and with a smile. read more

This place is A1 for customer service. We first went to O'Really's and purchased a brake light and a headlight. When we asked them to put them in they said they couldn't because it was dark outside and we can come back when it's light and they could see what they could do. We instantly got a refund and went to this AutoZone. They were more than happy to help us out whether it was dark or not and a special thanks to Joshua for great customer service. read more

I went to this location today to buy a set of headlight bulbs for my Honda Accord. Finding the right pair of bulbs was relatively easy and the clerk at the checkout register verified that I bought the right set. I tried to install them on my own but didn't have the right tools, so I asked for assistance. Christopher R was a great help. Thanks! read more

JASON JASON JASON. Super amazing and helpful from the minute I opened the door. (Literally) a pipe/tube of some sort has busted on my car after a 45 min from Gilbert. I didn't realize until I got there after my car had been struggling to drive. Jason found the part quickly and told me which autozone had them in stock. I bought the part, came back and he installed it for me so quickly. (In 120 degree weather) also guided me to antifreeze and explained a couple of things I didn't know beforehand. Jason you're amazing. Thank you for everything! read more

I just went in there with the alternator that I purchased there, and the guy was insinuating that I had no clue what I was talking about. Then, ANOTHER employee made snide comments about being a "$5.00 woman", because I had a bunch of $5 bills. ABSOLUTELY RUDE!!! read more

This is a good shop (posted Aug 2016). Very good customer service, knowledgeable GUYS who know what they are talking about. This is a good place to do business. No preference on the dude, just good all around service. read more

After going to an autozone in Scottsdale and having them tell me everything was fine (it was not fine, I kept having to jumpstart my car) I went in for a battery check at this location and it turns out I had a bad battery, bought a new one and got it installed. Jason was very helpful and friendly. read more