I took my car in after hitting something that caused the cover underneath to start dragging. They initially tried to fix it, but ultimately removed it and reassured me that my car would still be perfectly fine. Esteban was super friendly and made the whole experience stress-free read more

This place used to be great. Dropped my car off before 11 for 3 services and I just picked it up now 6.5 hours later. Not a single service done and in the exact same place in the parking lot. Andre told me a tech got injured and it might take longer but that was after I called them not them calling me to let me know. So I then asked will my car Atleast be done today and I was told yes. I then get a call 1 hour later saying they have to keep it over night and that nothing was done to it. No Apology and no attempt to make it right. Picked it up and I'm getting my services done somewhere else. read more

Surprisingly terrible service. The first time I took my wife's car for a new alternator, the service was great quick and prompt last October. Kevin and Angel have taken a turn for the worst. It's a terrible location now with guys who could care less about treating customers right. Once a loyal customer and not any longer. read more

This place is great! We have many vehicles to maintain as part of our operation. Coming from all over the country, the vehicles are in various conditions and need to remain operable. This location can be counted on to do what it takes to keep us in business. read more

Angel helped me out so much I am a customer for life now! I used to go to Christian Brothers but I went there and could tell they were being dishonest with me, so I took it to Brakes Plus and Angel did everything CB told me and more for significantly less. Angel is a honest person and I appreciate that to no end. read more

Andre and Esteban were great! Andre got my vehicle set up in the system for first oil change and searched the recommended service. Very informative. They completed the service and used my coupon. That was a plus! This is a great location for service. read more

I've been taken all my vehicles here! I don't live in AZ, I live in NM, I usually go home every other weekends and I'm just here for work.. usually when there's a problem with one of my vehicle that I'm not familiar with, I bring it to these guys!, Man these guys sure know how to take care of you! Fast workers! Honest! They get it done right! read more

Took over an hour to change my oil when I had a reservation. Techs just standing around. Paid $90 for just an oil change and I had a $20 coupon. Even though the desk guys were friendly I will never come back. read more

Always prepare for a long wait or to be asked to reschedule. I like the reasonable pricing and friendly staff, but every time I have brought my vehicle here they have been understaffed & the wait can range 2-5+ hours for routine maintenance. read more

1000% satisfied! This will be my ONLY place to do my vehicles. I am very pleased. Steve was straight forward, fair and honest! I am impressed, wish I would have found them sooner! read more

I had a great experience. The people were amazing. This is not my first time coming here and every time it has been very pleasant. Angel and his team are awesome. They give me a feel of trust and I can tell they are very knowledgeable and passionate about what they do. I can tell they care and focus on the safety of their customers. I couldn't be happier with everything. I highly recommend this place. It's great when you find a place you can trust and with people like them. read more

The entire crew here are amazing! I have been going here per a family member's referral and I could not be happier. They have gone above and beyond to not only service my vehicles but to also make my life easier. No gimmicks. Straight forward. Honest about what needs to be done without pushing unnecessary expenses onto you. Highly recommend read more

Gave our car for servicing. Cost us $3000. After getting it back, while driving the car, it collapsed up front. Turns out the axle gave way. Extremely blessed that we were not on the highway. We were just getting out of our community. They fixed it eventually in 2 months. No replacement/rental car was offered for the duration. No reimbursement. All in all, No accountability on their part. Called them to explain with grace why this is not an incident to be taken carelessly and that we'd like to see them redeem themselves. Right! Only we the customer had to face the brunt of their life-risking oversight. Felt disrespected. read more

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I appreciate the service here, all the guys are super kind and knowledgeable. As a girl who doesn't know much about cars, i've been screwed over before and given random excuses to get things 'fixed' when they don't need to be fixed. Steve was amazing and did the repair on my car. I got the suspension arms replaced for a more affordable price. I will always choose to go here from now on. read more

I've been getting my different cars repaired for the last several years at Brakes Plus for the last several years and referred family. Every time I've had a great experience with the pricing, services, customer service, convenience and excellent customer service on the phone and in person. I moved recently from Ahwatukee to this area and wasn't disappointed at all with the service at The Happy Valley location. Kevin and Angel have taken care of my car repairs and got us back on the road. As a single parent of two girls I'm grateful to have reliable, fair and excellent service to trust in! Thank you for your integrity and plain care and consideration for others! Your the best! read more

I value honesty, customer service and professionalism and between Angel Leon and Robert Llamas at this location, I was not disappointed. My first encounter was with Angel who greeted me when I arrived and engaged in a brief friendly conversation. Robert is the one to take a look at my 2006 BMW 225i and came back with an honest assessment of what was going on with my car. This place could have easily performed unnecessarily work and had taken my money and I would not have been the wiser. Thank you for your honesty, customer service and professional. I will return should future services be required. read more

I've been here in December 2023 to do an oil change. They called me after an hour that the oil change it's completed. In the dashboard still showed me that I have to change the oil. I went to another mechanic. When they looked at the oil they told me that it looks like it was not changed. You pay and they don't change the oil. And it happened twice at the same location. So avoid this place as much as you can! read more

Great service, integrity, honesty and communication are not common to find nowadays so I went in very skeptical to have an estimate on replacing my squeaky brakes. I was extremely impressed with the manager, Angel, he checked all of the boxes on what I expect from any business today. He came and gave me an honest evaluation but what really drove it home for me was two customers of theirs that were in the waiting room with me. They had been going to this specific location for years and were raving about what honest work they have always done along with exceptional customer service With high regards about Angel. Both customers and myself talked for over 30 minutes and I was impressed with all the positive stories they had to tell. I highly recommend this location and I will most definitely be going back! Thanks again Gentlemen for your integrity, it's recognized and much appreciated! read more

Friendly customer service but delivery was sub par. 2019 Ram. Came in for an oil change. We brought it in, job done in about an 1hr. The guy checking us in/out was pretty friendly and we felt good leaving . 2 days later I had fluid leaking on my driveway. I took a real quick look underneath and saw a damp spot on my steering gear box so I took it in to the dealership thinking there was a bigger problem going on. (I admit, I thought it was dirty red so I started to panic thinking it was hydraulic). The dealership looked at it the next day. Was it hydraulic fluid? No - they indicated the last person who did my oil didn't tighten the drain plug well enough so it was leaking all over everything. Oil changes are one of the elemental pieces to beginning vehicle mechanics. It's the first real piece of vehicle maintenance anyone learns to do with their vehicle. If you can't do the basics like torquing the drain plug, you don't get to touch my truck. Who knows what other small steps they skip.. I'm not willing to find out. Not going back. Wish I could trust them. So close to home. But, the dealership is probably where I'll continue to go moving forward. Bummer read more

I came with my Merc for an oil change and I'll never go anywhere else again! The manager, Roger, took care of me and it couldn't have been a better experience. Not only was I in and out within 40 min, but it was ridiculously cheaper than what Mercedes charges me. Super friendly staff, great prices, short wait time, and a very clean and reliable facility. I'm so stoked to have found a trustworthy place to take my car outside of the Mercedes dealership. Thank you Roger and the Brakes Plus technicians. I'll be back again! read more

Fantastic service with great prices and made a good fit for me! Kevin is fantastic and did everything the same day with a Lyft too! Will use again read more

Didn't have a long wait, because I made an appointment. No one likes spending money on auto repair, but these guys do a good job! I recommend them! read more

The new brakes feel like the car is brand new. Angel was great at explaining in detail the price sheet. Various levels to save money or get the best ceramic brakes customized for your car. Lifetime warranty for the full price option. read more

People here were rude and made fun of my sexuality when it isn't a point of conversation. We were here for my car and I've put thousands of dollars into this place but some old man named Russ decided to make a joke about me and my partner while the other coworkers chuckled. It was very uncomfortable and from here on out I will be avoiding this location and maybe the company overall, you could probably find better priced services elsewhere read more

Excellent service, friendly and professional! Brought in my 1967 GTO to have a brakes issues resolved. The quickly performed the brake inspection, bled the brake line and found out the right rear drum brake cylinder was frozen. Within an hour, it was replaced,brakes adjusted and back on the road! Thanks Lana, Brett and Steve!! read more

Brakes Plus - Auto Repair Near Me - Phoenix, Arizona

I had scheduled a time to drop off my truck to have my brake pads replaced this morning. I showed up and they told me that my daily driver is unsafe to drive and would require a long list of repairs. The provided quote was extensive and I told them that I simply wanted my brakes to be replaced. They told me that they were unsure that they could do that after I had waited an hour and a half, so in response I told them to give me the truck back. They came back to let me know that they would be happy to replace the brakes for me, but I refused. They brought me my keys back with a cheaper quote to just replace the brake pads on the front of the truck? I feel that the sales person used an aggressive sales tactic to scare me into spending more money. When I was clear with my intentions, the quote for what I had originally asked for was reduced to 1/7 of their original quote. Beware folks read more

Been years since I had my 4Runner limited fixed here and I wasn't going to forget to leave this review because I truly believe my life was in danger here. I brought my 4Runner in for them to look at the brakes and I said whatever it is I'll pay for it I want my brakes fixed everything right. So I come back after they "worked" on it the manager at the time was Angel what a terrible guy how are you going to sign off on something that you haven't inspected yourself. So I pick up my 4Runner and I'm on my way to work I got dropped off by my friend and I immediately noticed it hadn't nothing worked on. I paid I believe over $1800 on the work here I believe I still have the paperwork. So I went to work that day almost getting into an accident because my brakes weren't stopping my vehicle as it should've been. My brother who's a technician took a look at it and said it felt spongy and the brake fluid wasn't changed as I had been charged for that too and several things. I went back to brakes plus at Happy Valley and Angel and I took it for a test drive and he did the emergency break test on it and the brake pedal was making a grinding noise and pushing back his foot he gave me the most shocked expression I'd ever seen he said he'll take care of it and call me back when it was ready. I was pretty cool about it I don't like to make scenes so I let them do their work and after they were done I took it immediately to Gab's on Greenway and 32nd St near there and they confirmed the brake fluid wasn't changed it looks really dirty and old they said I should take it back and let them know. I was honestly tired of this place I told the worker at Gab's if they can just do the work and they agreed. The worker at Gabs did say they noticed my brake pump wasn't working so I needed a new one and I was charged at Gabs for that and that is a completely other story in itself. It seems like whatever happened with the work here completely trashed my car Gabs did a decent job and I'm glad they told me that fluid was dirty and it needed to be changed. read more

If you are a female don't go here. They told me my front axel needed replacement. I told him I had to replace two years ago. He told me not this one. $460 later it was replaced. When I got home I looked at my receipts from the Nissan dealership. It had been replaced. It only needed a new boot. While I was there a young girl, perhaps 20, came in and said that her battery light came on. The gentleman told her OK it will be an hour and a half wait and will do a diagnostic for $15. I stood up and told her there's an auto zone next-door they'll do it for free. Women do not go here! read more

If I could give 10 stars I would!!! I LOVE this place. After needing an oil change recently I was very pleasantly surprised with the manager and their staff. The manager is so honest and upfront. She tells you exactly what your vehicle needs and tries to get you the BEST deal. This is so refreshing. I recommended them to my friend who also had a few issues. They found that she was close to having a wreck due to her cars mechanical issues. Thank you for being so kind and honest. read more

Went here and talked to Kash, great guy understands the needs to keep the vehicles safe, will definitely come back for all of my cars needs! UPDATE: So update within a couple of weeks getting my oil changed there, sent 2 family members and my girlfriend there because of the level of customer service I received and thought they cared about safety. Well come to find out all of our rear shocks and struts are going out! I could understand on one of the vehicles that was older but every single one? 2 vehicles that have never seen off road and one of them purchased with 12 months, all need new rear shocks? I bet if you check their numbers they got amazing sales in the rear shock department. Little bit discouraged to go back now. I need honesty from a company that knows what feels like to be screwed over by the dealership, not join the ranks of them. read more

I couldn't speak more highly of Angel. I visited multiple repair shops before going with Brakes Plus on happy valley. I was having suspension issues after 95k miles. He was very polite and knowledgeable. Pricing was competitive. Big thank you to Angel and the staff at the happy valley location. read more

Been going here for years for alignment because they are the only place that can take my lowered vehicle near by. Went in last week. Notice the price for alignment went up a little which was just fine. From $69 to $89 a year later. So when I went to pay the guy told me that my total was $145??? He told me that lowered vehicles take longer?? But it took no longer then 30 mins and then my car sat there for another 30 mins when it was done, I don't know why. Plus on top they did not even test drive it. Usually they do before they give me the car back. They need to be more specific on there prices. But I won't be coming back here. Seems like the new workers here are just money hungry. read more

This location is A+ as far as Im concerned. Angel and his staff were very courteous and professional. Great experience and highly recommend.

Brought my brothers 2001 honda civic for an alignment and went out a happy customer. Car now goes down the road straight as an arrow. Want to thank Lana and Jason for there amazing service! Will definitely be back! Highly recommend them! read more

Brakes Plus - Before and after the Alignment. - Auto Repair Near Me - Phoenix, Arizona

We had our breaks on our truck done here and will bring our car here since the customer service was great and the work went well!

Highly recommended shop. One of the most nicest and most professional carrying car services shop I've ever been too. Lana the general manager is very skilled with cars and car service. Brought my 55 Bel Air hot rod in for alignment, I'm very happy with the service and the alignment and price. Would like to recommend pay raises to team members and the general manager. Would highly recommend any car or truck to go in for service, its a very friendly atmosphere and a super clean shop. read more

Brakes Plus - Auto Repair Near Me - Phoenix, Arizona

Terrible customer service. Dishonest. Do not go here if you're a female. You be will taken advantage of. They quoted me over $4000 to fix my car when I just came in for an alignment and then kept my car overnight. Told me the next day that they can't do an alignment at all. Got paperwork for my estimate and they charged me for an alignment when it's advertised as free. The manager Russ or Wes kept asking if I wanted to sell my Jeep Wrangler yet it needs all this stuff done to it? He offered me $5k for my Jeep. It was a slap in the face. Loser guys working here. Will not trust and will tell everyone I know how horrible they were. read more

Russ is a walking red flag. I just needed an alignment done and was later given an estimate of 5k. Get real that's insane!

Genuinely nice and helpful employees, who really seem to care to send you out the door happy when everything is said and done. They took me out to my care when I got my estimate to show me what needed attention. I felt very well taken care of. I recently moved and had a problem that came up with my car, I went there the same day without an appointment at 3PM and was out the door with a fixed car by 6PM. I recommend that you go check out that place. I usually like to stick to small mechanic shops l, but might consider coming back here. read more

Brakes Plus - Auto Repair Near Me - Phoenix, Arizona

Came into Brake plus today to have some maintenance work done on my car and the guys were very professional and helpful. They advised me exactly what I needed and didn't try to sell me problems I didn't have. I highly recommend giving them your business. Clean environment and great service. The GM Roger was also professional and helpful. read more

Brakes Plus - Lobby - Auto Repair Near Me - Phoenix, Arizona

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