Horrible experience two weeks in a row. Ordered the wrong parts and I waited 7 plus hours today on a 8:00 am appt. Mike the sales front office guy helped but the rest of the experience was aweful. Not going back after using them for over 10 years read more

Went in for a $49 oil change. Ended up being $129 after filter, and all the other fees...oh and told my I needed almost $3k worth of work done. Used to like going here but all of the great employees have left. There is a whole new crew and I think it's time to find a new place. read more

HORRIBLE EXPERIENCE! Since Adrian left, the new staff has been trying to upcharge us for unnecessary front end work. There were only 2 customers in the shop, and the workers moved slow. It took 2 hours to get a simple oil change. Furthermore, they gave me a receipt with the wrong mileage and failed to put a sticker on the window! They entered our other vehicle. They wanted $1100+ to do front end work that was NOT necessary. The upcharging tactic is causing me to go to another shop. NEVER returning to this place. As for Yelp, shame on your for removing my original review. read more

Since original review the 21 year old AUDI TT has had 2 more leaks. The first of the 2, three weeks after their original work, leaked terribly on my garage floor. So car required 6 more days in shop, while Brake Masters Carefree Highway sought 2 different power steering pumps (the first leaked immediately so they ordered a second that they thought would work). Took it home praying for no leak. Within a couple of weeks again a leak, but much less severe. Took car back and Brake Masters and they discovered a small, dedicated "O" ring was leaking. They immediately obtained a replacement O ring and had car completed in 4 hours. Hooray for their persistence and quick response on Memorial Day weekend. read more

Can't say enough great things about these guys. I installed all new brake calipers and rotors and on the last one I stripped a main brake line thread like a noob. Brought truck in and these guys were wonderful and extremely helpful. They tracked down the part I messed up and repaired my line, bled my brakes and had me back on the road the same day. Extremely friendly and a great place to go to when you need a repair. read more

I went to Brake Masters this morning for a clunking sound in my car. I was quoted over $6,000. When I went to get a second opinion, the estimate was less than a third of Brake Masters' price. The mechanics laughed at the unnecessary "fixes" Brake Master claimed were urgent. Brake Masters spewed information at me and had no direct answers to my questions. Needless to say, I got my car repaired at the other place. Be weary of this place as they are just trying to get more money out of you. read more

Great service every time. Nice guys that know what they are doing. Great price for oil change that's done right.

I called first and got a quote on my Jeep. I use to work at a tire brake store and was a mechanic. I know cars! Adrian was professional and did not BS me . They did a good job on my car . Not to be said for Big O tire who I went to prior. read more

I never write reviews but had to on this business. These guys are great. Honest, speedy with repairs and they do everything under the hood not just brakes. I take all my cars here sometimes there will be things I think needs to be down and they were honest to tell me no you don't need that. I recommend this place to anyone Adrian is great so is Elon. read more

I will ALWAYS use Brakemasters for everything that my car needs. If I could give 6 stars, I WOULD. Great service, great techs, great customer service. read more

After making an appointment and arriving 15 minutes early, I was told that they could may get my car done "sometime that day." I said I didn't have time to wait hours and that is why I made an appointment. The clerk asked if he could make another appointment for me and I replied that if he couldn't honor the one I already made why would I waste my time making another appointment? Will go somewhere else. read more

I've been going to Brake Masters for years. Always good and responsive service. Never tried to up sell. Just very professional and well run business. Highly recommended from an oil change to a timing belt replacement. read more

I've been to other locations of Brake Masters for new brakes, oil changes, etc (good service at all) but took my car to this location for an oil/filter change today. Daymon (a manager at Metrocenter but works at this location often) set my appt, quoted a price (much less than the dealer) & fit me in on a busy Saturday. Davis checked me in & kept me advised of wait times (also recommended restaurants nearby) & Brandon was the technician. All 3 were extremely professional, helpful & kind. Daymon surprisingly discounted the price due to a bit longer wait than quoted due to being short staffed, even though I didn't request it or expect it. Outstanding service from all at this store, will take my car there for every possible service going forward! read more

Absolutely AMAZING service at Brake Masters Cave Creek- look no further for your all-up car care. Rec'd a quote from other local auto shop (after paying $77 inspection fee) for rear wheel bearing hub - they came back at $649 - - WHAT? Called Brake Masters at the suggestion of my friend - not only did they squeeze me in same day - they took care of me WAY UNDER other quote. This is what good old-fashioned customer service feels like. Didn't try to upsell me on any other products or services - and my car could use some love - honest - genuine - kind - thoughtful. This is the place that will be getting ALL my auto business going forward. Thank you David & team for not scamming me like 'the other place'. read more

Love this place.. they do great work and are very kind men. I trust them and would highly recommend this Brake Masters for any service needed! read more

New brakes put on our truck 20,000 miles later it needs new brakes. Less then 10 percent left on the brakes. Mostly highway miles. We were told lifetime guarantee. We brought our truck back. Oh by the way...it doesnt apply to trucks. Not a happy consumer here. read more

Business is great as usual! I'm always in and out, and the customer service is always amazing! They always have a smile on their face, and never try to up sell me on parts that I don't need, which is amazing. This is the only brake masters I trust! read more

David was awesome! I brought my elderly mother's vehicle in for repairs. He was very professional and gave us all the information about what our vehicle needed. Service was prompt & we got a call when our car was done. We even had a problem with our credit card & he was so patient & helpful. I would definitely bring my car back to Brake Masters & recommend it to anyone. read more

Sorry to give this poor review but walked away feeling taken advantage of. Called this morning to see if could get in for oil change and was able to get an appointment so great so far. Had a coupon for 29.95 oil Change and told it needed synthetic oil and would be 59.95. Ok that's fine. They called and said car would be ready in 10 minutes. When picked it up the bill was 89.95. What! Gave me something about needed special kind of oil. Never told us when they called to say it was ready. Very poor business! read more

I came here for a simple brake job and luckily they do a free inspection so I didn't have to pay the over 1000 dollar bill! 1000 dollars for stock rotors and pads on a 2004 Mustang! When I can get the factory rotors and pads for 165 dollars!! And they probably get them cheaper so your paying at least 800+ for an hour or 2 job! That's just sad. I'm sure they do a good job but not for 800 an hour!!! I had another place do the job years ago in LA for 250 bucks! This was a complete rip off, I don't normally review places but this upset me a bit. I could've changed them myself in the time of dropping the car off and picking it back up! They said they'd do the pads for 500 with a fluid flush but no warranty. Are you kidding... please save your money and go anywhere else. They got an extra star because the employees are great, just doing they're job. read more

I have a Nissan Altima that had a "HUM" while driving. * Another Repair Shop had. informed me : It is the Transmission. * I took the vehicle to Brake Masters on the Carefree Highway. * Adrian & Tim had their Mechanic perform the repair. * The problem was a Wheel Bearing. ----------- ** Great Work !!! ----------- I Highly Recommend this Shop. read more

I've generally used them for oil changes and it has been fine except for always trying to upsell us on various "flushes." I recently took my Honda in for an oil change and asked them to check the power steering fluid because the steering wheel has been vibrating and moaning. They told me it was fine. I took it to another mechanic for 90K service and asked them to check the power steering fluid. They told me it was absolutely NOT fine and required multiple flushes. When I got my car back, voila! No more moaning and vibrating (which is generally not a bad thing but not what I want in my vehicle). Shame on BM for either missing this or not even looking at it. read more

Brake Masters definitely set our minds at ease today. We had towed our car behind our RV and accidentally left the emergency brake on, while towing about 1 hour. When we arrived at our destination, we were horrified to see that as a result, the emergency brake did not work at all and of course, worried that the whole braking system might be messed up. We drove into BM and within 1/2 hour our car was test driven, all the wheels were taken off and the brakes examined and cleaned. It was determined that nothing was damaged and emergency brake was reset. We were charged for a mere 1/2 labour and breathed a sigh of relief. Fabulous service and we were very grateful.. Would highly recommend this location. read more

Ive been coming here for years. Very low costs, friendly associates, and they are happy to resolve any issues.

Took my son's truck in to get a front end alignment after replacing ball joints and tie rod ends and was told that I installed ball joints for a coil spring suspension truck and not a torsion bar suspension truck. I explained that the truck sitting at their shop has coil springs and not torsion bars so I installed the right ball joints. I was told that the ball joints were not correct and that they could not align the truck. That night, I dropped off the truck at Bell Ford and had it back within 3 hours aligned, lubed and washed. Imagine that, they were the correct parts I installed! STAY AWAY from this shop. The manager and tech do not know anything about the most basic of suspensions read more

I would go back again because of the honesty of this shop. I was concerned about my brakes but Adrian checked them out and assured me they were fine . What other shop would defer business ? I will be going back for regular maintenance from now on! read more

The guys here have always been wonderful with all of our vehicles! Their work is quality and they're very accommodating. I've been a customer here for at least 4 years. So glad to have the location near Cave Creek:) read more

Wow what a amazing experience there honest and truly care about us as customers , Steve , Adrian are awesome they walk you through everything where I would feel comfortable with sending my wife or daughter here and know they would do the right honest job and so professional ! Jason the tech took the time and really did a top notch Job!!!! We will be coming back for all of our family's needs !!! Thanks so much read more

I got brakes and rotors on my 95 Chevy pickup, excellent job! They even brought me home and picked me up when they were finished! All included! I just got wiper blades and they put them on fast! Told me if I can't get the other pair on the van, come back with it and they'll put them on for me I'm short lol Always perfect service with a smile The guys there know what they're doing After I save up, brakes and rotors on the van at Brake Masters I get all my oil changed there and fluid checks I only go to Brake Masters! read more

I just got my car back from the Audi Peoria dealership and was on my way to Williams and my underbelly cover came off and a local recommended brake Masters to us. I called them and they got my car on a lift and replace the screws that were missing within five minutes. They were so incredibly kind helpful and understanding. Adrian was happy to help and truly was a lifesaver! read more

Great experience. The staff secured an appointment for me quickly and performed a professional brake pad replacement for a reasonable cost. Took about 90 minutes. This place is a single woman's dream......no haggling, informative and respectful. Additional plus is there are several eating establishments are a short walk away. read more

I'm retracting my previous review, even though the supervisor contact did me to do the alignment for free. Because I took my car to a reputable extremely well-known recommended service provider in Scottsdale. They check the alignment and there is nothing wrong with it. So beware they're just trying to sell you a service you don't need. read more

Was in Cave Creek from out of town for the weekend. My 2008 Honda Pilot's engine started smoking. Called their store at 5:15 and Adrian said to bring the truck in. Even though the store closed at 5:30 he stayed 30 minutes late and diagnosed my problem to be a bad alternator. They were closed the next day but recommended a garage for me to take my truck to and gave me a ballpark price I should expect to pay for the work i needed done. Got the part installed and made it back to Vegas safe and sound and not stuck on a desert freeway on a Sunday afternoon. I can't thank the staff and Adrian enough for their honesty and compassion for a out of town guy in trouble. If I lived in Cave Creek this would be the garage I would get my car repaired at. Thank you again. read more

I had heard good things about this location, so I drove 40 minutes away from my house to have my repair done by Adrian rather than go somewhere else 5 minutes away. I waited there while he finished the job, which was very fast. He made sure I got an adequate repair that would solve the problem and stay within my budget. I will definitely be back here for other repairs! read more

Called at about 8:30 and they said if I came in now they could change my oil. It would take about 45 mins. Drove down to their shop and they had me in and out in about 20 mins. Excellent service even though synthetic oil changes are getting pretty expensive. Over all a great experience. read more

Always great people and great service! Very accommodating, never pushy and always quality delivered!

The service was rude and when I left my car there for nearly two hours they still couldn't manage to get the oil change done by the time they said they would. read more

I took my custom street rod to them because the HAD a real good mechanic. As I got there, he was leaving for another and better job. I was stupid to leave the car for some work on a lift, which I don't have. They messed up more than they were going to fix and still charged me. I took it to Brown Automotive and they told me "Brake masters basically wrapped the parts up and handed back to you." Grease on the carpet, spilled battery acid in the trunk, scratched the paint and more. DO NOT GO TO BRAKE MASTERS for no more than an oil change and THEN watch them! read more

Don't get me wrong, the people were nice, but the quality of work here was terrible. They say they do things and they don't. "Drained my brake fluids" yet they were magically dirty the next day. I'm telling ya go somewhere else read more

These guys do such a great job and are so professional and friendly. They are also honest about what does and doesn't need to be done. 5,000 miles ago I had a synthetic oil change. My car's message read that maintenance was required. When I went to Brake Masters they said that the synthetic doesn't actually need to be changed till another 5,000 miles so nothing was required at that time. They then reset the message on my car for free. I highly recommend them! read more