Always have good experiences. My first experience was with Alex a long time ago and he was amazing…read more Each person after that has been so kind. Thank you Alex for paving the way.

One the best and well run discount tire locations, the staff is friendly, informative and they…read moretreat you right, can't beat that the sales tax outside the city will save you some dough. Go here, see Michael or Ivan.

RE: BIG O Tires, Carefree highway I had a flat repaired…read morerecently at Big O tires on Carefree highway. Cost was $45. Actually had two fixed in the last month. After my first visit when I tried to replace one of the tires, I couldn't loosen lug nuts had to use a 2 foot length of pipe to increase torque. The nuts on the tire were grossly over torqued to the point it was not removable using the manufacturers supplied tools, even with my full body weight on the wrench. My guess is that it took well over 200 Ft/LBS to break all of them loose. On the previous day when I brought the car in, I had mentioned to the lady who took the order for repair, that the lugs were over torqued. She said I will make a note of that. Please note that the manufacturer spec is 79 to 94 LB/FT. I talked to Big o cashiers on May 5 at 11:00, the first man at the counter said it is sand in the threads. Reminded him that they had installed them just yesterday. The second person I talked to said that they always use a "torque tool" but it is not checked for accuracy. He did offer that the torque is on a chart out in the service area and stated most cars take about 80 to 100 Ft/lb. I told him it needs to be checked, his final answer was I will look into that. He did not offer any remedy or resolution other than "I'll look into that." This is not customer service, not courteous, rather is seems to indicate that they are saying "It's not my fault" My 25 year loyalty will now revert to Discount tires on Carefree hwy & 7th street.

My tire warning light came on in the car. I like to take care of car issues quickly. I was close…read moreto Big O so stopped in to have them help me. I asked one of the staff by their garage if they might help me. He told me to pull up in back of a stationary car. A young staff person helped me. I opened my car door so that he could see the air pressure needed. He was efficient and had the tires all filled in no time. Thank you Big O! Shared parking outside.

I had a mishap while driving. I managed to modify the front of the car. Ugh! It wasn't too bad…read more In doing so I also knocked out my high beams. I went to Wilheim to see if they could help. He suggested a repair shop or car dealership. They only do car maintenance for now.

My wife had two issues within a two week window for Wilhelm to repair . First, her AC was blowing…read morehot and they added freon, but it didn't fix the problem. The car was returned for additional diagnosis ($300) where then they suggested a new AC system totaling $4100. I opted for a second opinion from another mechanic who identified water in the system, vacuumed it out and added freon for $240 - problem solved. Literally cost more for not fixing the problem than another mechanic that was able to remediate the issue. Next, my wife's car needed multiple push button starts to start the engine. Had it towed to Wilhelm and they diagnosed it was the brake light switch and that it needed to be "tightened", costing $217. After a couple of days, the same problem kept happening. I did my own research, watched a two minute YouTube tutorial, ordered a new brake light switch ($11) and replaced it myself in about 45 seconds. When I asked them what warranted charging us $217 for something that didn't address the problem, I was told it was for diagnostics, and they would be happy to replace the switch for only $100 plus parts. My experience left me feeling that Wilhelm is either highly unethical, incompetent, or both.

I have always used my local Greulich shop located close to my house but this week we had an…read moreunfortunate problem with my son's car and ended up bringing it to the Greulich location in Fountain Hills. I have done customer service my entire adult career. The manager Barry at this location provides customer service second to none. Very compassionate and always looking out for his customers. I did not end up performing the recommended repairs at this location after the diagnosis determined the repair was not in our best interest due to the value of the vehicle and continued problems with the vehicle itself. Our Nissan Juke was the problem not this shop. Thank you Barry for making sure our teenage son received the same top notch service we enjoy at the Greulich Deer Valley location.

If I could rate this place 0 I would. Mt son brought truck in for an alignment and they said all…read morethese things were wrong with it and those things were just fixed. They were trying to get $2400 from us. Today my friend went in for an oil change and they added all these washers to parts that didn't need them. His AC went out and radio stopped working and everything was fine previously. He went to another mechanic and they said some one messed with your vehicle. This is awful awful awful. What a rip off. Terrible way to do business. They should be shut down.

I brought my Mercedes sprinter van to Firebird tire after Big O Tires made a mess out of it. They…read moreare True professionals and fixed everything that needed to be taken care. When I picked up my van, I even noticed that they cleaned all my tires and wheels. It's a little things that really count I would recommend them to anybody. Job well done

Firebird Tire has taken extremely good care of my family and my auto shops needs…read more They are an exceptional value when it comes to the great services they bring.! From 18 wheeler alignments to anything dealing with tires, Firebird is who we trust

My tire warning light illuminated again. Looks like the tire pressure was low. A stop to…read moreFirestone to fix the matter. Staff were busy with another customer. He did acknowledge me and let me know he would be with me shortly. Staff are very nice and helpful here. I pulled the car around to their garage. A staff person was waiting. He did the services and off I went.

I've been using Firestone Complete Auto Care for oil changes and new tires, and I've consistently…read morehad a good experience. Last week was another example of why I keep coming back. I stopped in on a Saturday with a slow tire leak; they quickly found a screw and made the repair. It was fair, speedy, and straightforward...exactly what I want when I have an unexpected car issue. I've used them both by appointment and as a drop-in, and the service has been efficient either way. Skylar is especially friendly and keeps me updated throughout the visit. Good communication makes a big difference, especially when you're waiting on your car. Fair pricing, convenient service, and nice people. That's five stars for me!

Desert Car Care in Cave Creek is a quality shop! I am a new customer but they treat you like a…read morelife long customer! It's not just an oil change. They really get to know the vehicle and offer a complete picture of items needing immediate attention and those items coming up. I plan on keeping my truck for a long time so maintenance is important to me. They are also a very honest shop and their technicians are excellent! One of my grills wasn't working and we thought it would have to be replaced. It wasn't until the technician got in there that he found debris obstructing Its function. They cleaned it out and the grill works! No need to replace! I sure appreciated their honesty! That saved me a lot of money. I was able to do my maintenance items sooner than later! Kudos to Barbara and Frank for offering a quality customer service experience!

Start to finish, my experience with Desert Car Care was first rate. They completed a very thorough…read moreinspection of my vehicle and completed all necessary services within one day. Would definitely recommend them!

Excellent business. Both the nice young girl receptionist and the young man with instructions, were…read moreexcellent. I am in the consulting business and found both employees extremely helpful with just the right amount of details. The equipment was great and we enjoyed ourselves immensely. The first time out navigating the location was a little daunting, but quickly got the knack of it.

Fun time on UTV through Tonto National Forest. Got lost on the trail but we made our way back…read more Local folks were super helpful. It's very hot. I recommend packing alot of water.

They charge $25 for a flat tire repair and $35 for a tire rotation. The only tire shop I know of…read morethat charges a fee for these services. I called before going in and these prices weren't mentioned until then.

Precision Auto efficiently converted my air suspension system with a Strutmaster product tailored…read morefor the 2015 Ram Rebel, replacing the air bag system. Their pricing was very fair, and their proximity to my home allowed me to conveniently walk back and forth, eliminating the need for drop-off and pick-up arrangements. In addition to their main service, they identified additional problems, providing me with cost estimates and conducting a thorough truck health assessment. I am satisfied with their service and intend to rely on them for future vehicle repair requirements.

Washnick continues to come to us! We've used him for a decade now and will continue to do so.read more

Notorious for poor and incomplete communication. Appointments never feel solid and that other…read morecustomers have been stood-up isn't a surprise. While he did a beautiful job for me a couple of years ago, he is in over his head when it comes to scheduling and customer service. In fact, we were "scheduled" for a detailing today on same vehicle and I have zero confidence it will happen. Going to the gym instead! NOTE THE RESPONSE FROM Pristine Mobile Auto Spa: Feedback from customers should be received as a gift. We are telling you where you are coming up short and hope you will continue to improve. We picked you...in a sense, we voted for you and many have been let down. Work on your customer scheduling and communication! Hire someone to help or purchase software that assists with this. Finally, refrain from challenging customers in your posts. Bad form. Remain humble, polite, and tolerant. Your tone was a massive turn-off, and a bit arrogant. You are in the customer service business and you have to own the scheduling/communication process...not the other way around. I have led and trained hundreds of people in these disciplines for some of the world's most successful and demanding companies. I am giving you some very valuable advice for free. What will you do with it?