Desert Car Care in Cave Creek is a quality shop! I am a new customer but they treat you like a…read morelife long customer! It's not just an oil change. They really get to know the vehicle and offer a complete picture of items needing immediate attention and those items coming up. I plan on keeping my truck for a long time so maintenance is important to me. They are also a very honest shop and their technicians are excellent! One of my grills wasn't working and we thought it would have to be replaced. It wasn't until the technician got in there that he found debris obstructing Its function. They cleaned it out and the grill works! No need to replace! I sure appreciated their honesty! That saved me a lot of money. I was able to do my maintenance items sooner than later! Kudos to Barbara and Frank for offering a quality customer service experience!

Desert Car Care not only does my service, it comprehensively notifies me of other potential needs…read morewith photos and explanations in plain English, but they do not use those potential service needs as leverage to get more billable work. They alert you to it, like a friend would. Their rates are also extermely reasonable.

My car was in need of servicing. I called the store to make an appointment. The repair service…read morehas a new way of dealing with those who call their store. They use AI. I found the service to be excellent and easy to use. The voice sounded real and was very helpful. I dropped off my car at an earlier hour and left it.

My wife had two issues within a two week window for Wilhelm to repair . First, her AC was blowing…read morehot and they added freon, but it didn't fix the problem. The car was returned for additional diagnosis ($300) where then they suggested a new AC system totaling $4100. I opted for a second opinion from another mechanic who identified water in the system, vacuumed it out and added freon for $240 - problem solved. Literally cost more for not fixing the problem than another mechanic that was able to remediate the issue. Next, my wife's car needed multiple push button starts to start the engine. Had it towed to Wilhelm and they diagnosed it was the brake light switch and that it needed to be "tightened", costing $217. After a couple of days, the same problem kept happening. I did my own research, watched a two minute YouTube tutorial, ordered a new brake light switch ($11) and replaced it myself in about 45 seconds. When I asked them what warranted charging us $217 for something that didn't address the problem, I was told it was for diagnostics, and they would be happy to replace the switch for only $100 plus parts. My experience left me feeling that Wilhelm is either highly unethical, incompetent, or both.

I have always used my local Greulich shop located close to my house but this week we had an…read moreunfortunate problem with my son's car and ended up bringing it to the Greulich location in Fountain Hills. I have done customer service my entire adult career. The manager Barry at this location provides customer service second to none. Very compassionate and always looking out for his customers. I did not end up performing the recommended repairs at this location after the diagnosis determined the repair was not in our best interest due to the value of the vehicle and continued problems with the vehicle itself. Our Nissan Juke was the problem not this shop. Thank you Barry for making sure our teenage son received the same top notch service we enjoy at the Greulich Deer Valley location.

If I could rate this place 0 I would. Mt son brought truck in for an alignment and they said all…read morethese things were wrong with it and those things were just fixed. They were trying to get $2400 from us. Today my friend went in for an oil change and they added all these washers to parts that didn't need them. His AC went out and radio stopped working and everything was fine previously. He went to another mechanic and they said some one messed with your vehicle. This is awful awful awful. What a rip off. Terrible way to do business. They should be shut down.

Had an older pickup and a classic car in for tires and service. They offered appropriate level of…read moretires and suspension service at very fair prices. Previous shop tried to upsell me stuff I didn't need. Great tire selection and recommendations and more knowledgeable than the big tires stores at about the same price. Service fast and good. Shout out to Alex for insight into my classic BMW.

I saw their sign that said we sell tires. I was in need of a spare tire so checked this place out…read more Staff were very welcoming and nice. Unfortunately they only dealt with regular tires and not spare tires. Staff did give me a referral and that was helpful. Shared parking lot.

My tire warning light illuminated again. Looks like the tire pressure was low. A stop to…read moreFirestone to fix the matter. Staff were busy with another customer. He did acknowledge me and let me know he would be with me shortly. Staff are very nice and helpful here. I pulled the car around to their garage. A staff person was waiting. He did the services and off I went.

I've been using Firestone Complete Auto Care for oil changes and new tires, and I've consistently…read morehad a good experience. Last week was another example of why I keep coming back. I stopped in on a Saturday with a slow tire leak; they quickly found a screw and made the repair. It was fair, speedy, and straightforward...exactly what I want when I have an unexpected car issue. I've used them both by appointment and as a drop-in, and the service has been efficient either way. Skylar is especially friendly and keeps me updated throughout the visit. Good communication makes a big difference, especially when you're waiting on your car. Fair pricing, convenient service, and nice people. That's five stars for me!

Frank was no nonsense and did exactly what he said he was going to do for the price he quoted,…read morewhich by the way was 1/2 of other places. Great communication. Found my new mechanic!

I own a corporation that is a fleet operator and I also have quite a few old cars in a personal…read morecollection. I discovered this shop a few days ago and yesterday took in my 1995 AM General Hummer H1. They were very friendly, very knowledgeable, performed the requested air-conditioning system repair while I waited and did a great job. I added an oil and filter change request and they sourced the special filter and got that done as well. Their pricing is very reasonable. I could not be happier with everything and plan to have all the servicing for my Valley-based vehicles done here from now on. They are now working on my 1991 Corolla as well.

I highly recommend Elwood Motor Sports. I came in to have…read morebody work done from a hit that happened in a parking lot. the guys were very helpful and honest with me when I brought it in for an appraisal. they set me up with a date to bring my car in for the repair and told me about how long it would take. I received a call today stating that my car was ready (much sooner than expected). I had no way at the time to come and pick it up and they offered to deliver it to me as they were closed the next 2 days.this was an extra service on their part and they did not need to do this for me.I so appreciated this. I was treated with respect by these guys and would recommend them to anyone needing any of the services they offer.

I stopped by Elwood Motor Sports to ask them about my car mishap. Yikes my little mishap equals…read morequite a bunch of dollars. Also, their first opening is not until the end of August. It would take 5-7 days to repair, paint and complete the task. Not to mention I would probably want a retail car. Hmm, I must think about this in more detail. I will still visit my dealership to see if I get s different opinion.

Wow what a amazing experience there honest and truly care about us as customers , Steve , Adrian…read moreare awesome they walk you through everything where I would feel comfortable with sending my wife or daughter here and know they would do the right honest job and so professional ! Jason the tech took the time and really did a top notch Job!!!! We will be coming back for all of our family's needs !!! Thanks so much

Horrible experience two weeks in a row…read more Ordered the wrong parts and I waited 7 plus hours today on a 8:00 am appt. Mike the sales front office guy helped but the rest of the experience was aweful. Not going back after using them for over 10 years

Was able to respond and come the same day. Provided the best price. Saved me the hassle of a tow…read morefor something I did t have tools for. Will use again!

I am very impressed with Braxton's skills. I have used his service three times. First time was to…read morereplace a high beam on my 2013 Chevy Silverado. You Tube videos showed removing the front grill and other pieces including the head light assemble. Braxton looked over the situation and was able to replace the bulb in 30 minutes and not make a big job out of it. After that experience, I asked him to change the spark plugs and do a tune up. That was another great experience. He did it promptly and for a very reasonable price. The third experience with Braxton was when my radiator started leaking. So I called Braxton and he did the job quickly and refilled all the fluids levels. I am very pleased with all he work and will be calling him again.

Jerry was awesome, he won't rip you off, he very knowledgeable and knows what really needs to be…read morefixed and won't up your price with unnecessary parts. He will be my personal mechanic for now on. I have a few more jobs for him. I picked his brain and he had the right answers. I recommend Raal's Roaming Wrench.

Highly recommend!! Jerry was awesome. He arrived right on time, explained what was wrong, helped me…read morefind the right part when the one I got didn't fit. No hidden charges or surprises. And he came to me so I didn't have to sit in a boring waiting room. Definitely ask for Jerry if your car has any issue.