Desert Car Care in Cave Creek is a quality shop! I am a new customer but they treat you like a…read morelife long customer! It's not just an oil change. They really get to know the vehicle and offer a complete picture of items needing immediate attention and those items coming up. I plan on keeping my truck for a long time so maintenance is important to me. They are also a very honest shop and their technicians are excellent! One of my grills wasn't working and we thought it would have to be replaced. It wasn't until the technician got in there that he found debris obstructing Its function. They cleaned it out and the grill works! No need to replace! I sure appreciated their honesty! That saved me a lot of money. I was able to do my maintenance items sooner than later! Kudos to Barbara and Frank for offering a quality customer service experience!

Start to finish, my experience with Desert Car Care was first rate. They completed a very thorough…read moreinspection of my vehicle and completed all necessary services within one day. Would definitely recommend them!

I had a mishap while driving. I managed to modify the front of the car. Ugh! It wasn't too bad…read more In doing so I also knocked out my high beams. I went to Wilheim to see if they could help. He suggested a repair shop or car dealership. They only do car maintenance for now.

My wife had two issues within a two week window for Wilhelm to repair . First, her AC was blowing…read morehot and they added freon, but it didn't fix the problem. The car was returned for additional diagnosis ($300) where then they suggested a new AC system totaling $4100. I opted for a second opinion from another mechanic who identified water in the system, vacuumed it out and added freon for $240 - problem solved. Literally cost more for not fixing the problem than another mechanic that was able to remediate the issue. Next, my wife's car needed multiple push button starts to start the engine. Had it towed to Wilhelm and they diagnosed it was the brake light switch and that it needed to be "tightened", costing $217. After a couple of days, the same problem kept happening. I did my own research, watched a two minute YouTube tutorial, ordered a new brake light switch ($11) and replaced it myself in about 45 seconds. When I asked them what warranted charging us $217 for something that didn't address the problem, I was told it was for diagnostics, and they would be happy to replace the switch for only $100 plus parts. My experience left me feeling that Wilhelm is either highly unethical, incompetent, or both.

I have always used my local Greulich shop located close to my house but this week we had an…read moreunfortunate problem with my son's car and ended up bringing it to the Greulich location in Fountain Hills. I have done customer service my entire adult career. The manager Barry at this location provides customer service second to none. Very compassionate and always looking out for his customers. I did not end up performing the recommended repairs at this location after the diagnosis determined the repair was not in our best interest due to the value of the vehicle and continued problems with the vehicle itself. Our Nissan Juke was the problem not this shop. Thank you Barry for making sure our teenage son received the same top notch service we enjoy at the Greulich Deer Valley location.

If I could rate this place 0 I would. Mt son brought truck in for an alignment and they said all…read morethese things were wrong with it and those things were just fixed. They were trying to get $2400 from us. Today my friend went in for an oil change and they added all these washers to parts that didn't need them. His AC went out and radio stopped working and everything was fine previously. He went to another mechanic and they said some one messed with your vehicle. This is awful awful awful. What a rip off. Terrible way to do business. They should be shut down.

I saw their sign that said we sell tires. I was in need of a spare tire so checked this place out…read more Staff were very welcoming and nice. Unfortunately they only dealt with regular tires and not spare tires. Staff did give me a referral and that was helpful. Shared parking lot.

I am extremely disappointed with my recent experiences at Sun Devil Auto - Cave Creek and am now…read morequestioning whether the services I paid for were actually performed. Most recently, I brought my 2014 Jeep Wrangler in for an oil change, tire rotation, and brake fluid flush. During the visit, I received both a phone call and a message informing me that my brake pads and rotors needed to be replaced. Since I am capable of doing brake work myself, a friend and I inspected the brakes today before proceeding with any repairs. What we found was concerning. The brake pads still have approximately 75% of their life remaining, and the rotors are in good condition with less than 20,000 miles of wear. There was absolutely no need for either component to be replaced. This experience has caused me to question the accuracy and integrity of the inspections being performed. A few months earlier, I paid Sun Devil Auto to flush the radiator coolant, differential fluid, and transmission fluid. Given the incorrect recommendation regarding my brakes, I am now left wondering whether those services were actually completed as billed. I understand that mistakes can happen, but recommending unnecessary brake work is a serious issue that undermines trust. Customers rely on professional shops to provide honest assessments and accurate service recommendations. Unfortunately, my confidence in this location has been significantly damaged. James C. Cave Creek, AZ 2014 Jeep Wrangler

My tire warning light illuminated again. Looks like the tire pressure was low. A stop to…read moreFirestone to fix the matter. Staff were busy with another customer. He did acknowledge me and let me know he would be with me shortly. Staff are very nice and helpful here. I pulled the car around to their garage. A staff person was waiting. He did the services and off I went.

I've been using Firestone Complete Auto Care for oil changes and new tires, and I've consistently…read morehad a good experience. Last week was another example of why I keep coming back. I stopped in on a Saturday with a slow tire leak; they quickly found a screw and made the repair. It was fair, speedy, and straightforward...exactly what I want when I have an unexpected car issue. I've used them both by appointment and as a drop-in, and the service has been efficient either way. Skylar is especially friendly and keeps me updated throughout the visit. Good communication makes a big difference, especially when you're waiting on your car. Fair pricing, convenient service, and nice people. That's five stars for me!

Wonderful Experience, they kept me informed of what the issues were, answered my questions,…read moreinformed me along the way before proceeding with work. Very nice people, atmosphere. Also, good snacks.

Frank was no nonsense and did exactly what he said he was going to do for the price he quoted,…read morewhich by the way was 1/2 of other places. Great communication. Found my new mechanic!

I stopped by Elwood Motor Sports to ask them about my car mishap. Yikes my little mishap equals…read morequite a bunch of dollars. Also, their first opening is not until the end of August. It would take 5-7 days to repair, paint and complete the task. Not to mention I would probably want a retail car. Hmm, I must think about this in more detail. I will still visit my dealership to see if I get s different opinion.

If I could give 0 stars, I would. The repair on my car was unacceptable from start to finish…read more * The bumper had obvious fitment issues, chips in the paint, and the color didn't match. * My car sat there for weeks like this, yet no one contacted me or my insurance company about the problem. * When I went to pick up my "completed" repair and pointed out the poor work, the manager tried to tell me bumpers are "like Lego parts and don't always fit right." (For the record, Legos always fit together, and as someone raised around cars, I know that excuse is nonsense.) * After I pushed back, they finally admitted there was a fitment issue and reached out to my insurance, who approved the OEM bumper. * Even with approval in hand, the shop called me back and said they wouldn't finish the job because they'd "lose money." So not only did they deliver sloppy work, they admitted the issue, got the solution approved, and then refused to complete the repair. This shop puts profits over customers, cuts corners, and does not stand by their work. Avoid them at all costs.

Wow what a amazing experience there honest and truly care about us as customers , Steve , Adrian…read moreare awesome they walk you through everything where I would feel comfortable with sending my wife or daughter here and know they would do the right honest job and so professional ! Jason the tech took the time and really did a top notch Job!!!! We will be coming back for all of our family's needs !!! Thanks so much

Horrible experience two weeks in a row…read more Ordered the wrong parts and I waited 7 plus hours today on a 8:00 am appt. Mike the sales front office guy helped but the rest of the experience was aweful. Not going back after using them for over 10 years

Was able to respond and come the same day. Provided the best price. Saved me the hassle of a tow…read morefor something I did t have tools for. Will use again!

I am very impressed with Braxton's skills. I have used his service three times. First time was to…read morereplace a high beam on my 2013 Chevy Silverado. You Tube videos showed removing the front grill and other pieces including the head light assemble. Braxton looked over the situation and was able to replace the bulb in 30 minutes and not make a big job out of it. After that experience, I asked him to change the spark plugs and do a tune up. That was another great experience. He did it promptly and for a very reasonable price. The third experience with Braxton was when my radiator started leaking. So I called Braxton and he did the job quickly and refilled all the fluids levels. I am very pleased with all he work and will be calling him again.

Jerry was awesome, he won't rip you off, he very knowledgeable and knows what really needs to be…read morefixed and won't up your price with unnecessary parts. He will be my personal mechanic for now on. I have a few more jobs for him. I picked his brain and he had the right answers. I recommend Raal's Roaming Wrench.

Highly recommend!! Jerry was awesome. He arrived right on time, explained what was wrong, helped me…read morefind the right part when the one I got didn't fit. No hidden charges or surprises. And he came to me so I didn't have to sit in a boring waiting room. Definitely ask for Jerry if your car has any issue.