1. Mach-1 Automotive

    1. Mach-1 Automotive

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    Phoenix, AZ

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    Mach-1 Automotive

    4.5 (50 reviews)
    Closed Closed
    Updated 2 months ago

    Services - Mach-1 Automotive

    Routine automotive maintenance

    Mach-1 Automotive Photos

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    I brought my Nissan pickup to Mach-1 Automotive because I was hearing an intermittent scraping sound. While it was on the lift, Greg (service writer) should me that the driveshaft carrier bearing was worn out, he felt that was the cause of the noise. I was given a price and then gave the okay to replace it. Driving home after the repair, I felt an awful vibration above 40mph. Once I was home, I slid under my truck and found (first picture). I knew that wasn't right! I brought it back the next morning and showed Greg the picture, and he agreed. So they replaced it again, (second picture). Driving home, this time I felt a vibration between 30-40mph. I brought it back again and I tried to get Greg to take a ride with me so he can see for himself, but he wanted the mechanic to go instead, the same one that didn't think there was a problem after installing the first bearing. I brought it to a shop that only does driveshafts, they told me that you need to be very careful with driveshafts because they can be damaged quite easily. He showed me some marks on it where it looked like it was placed into a vise. Unfortunately, he didn't have the attachment that would fit my model Nissan in order to test it. So, he advised me I'd be better off to buy a new driveshaft, (I didn't purchase it from them so they had nothing to gain). I also had to purchase and replaced the six bolts that attach the driveshaft to the differential because the Mach-1 mechanic thought 9/16 are the same as 14mm. I am unable to prove that they damaged the driveshaft, but the least they could have done is refund what I paid them since everything they did is now in the city dump, or hopefully in a recycle bin.

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    24 days ago

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    1 year ago

    We've been going here for car service since we moved to North Phoenix. Excellent, professional services.

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    6 months ago

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    8 years ago

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    Page 1 of 2

    Ask the Community - Mach-1 Automotive

    Review Highlights - Mach-1 Automotive

    Mach-1 is a family-based auto shop and they make you feel part of the family as well.

    Mentioned in 5 reviews

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    Another Time Used Cars

    Another Time Used Cars

    3.7
    (57 reviews)

    After several years of popping in to this lot when car shopping , and a number of factors that have…read moreled to us thinking good things, I am trying to condense our positive experiences into JUST the ones where we bought a car. You're welcome. There are a lot of moving parts when making a car purchase. Will you deal with pushy salespeople? Will you *really* get a good price? Will the trade in be a hassle? Will the finance department mess you over? All of these are things we dread about car shopping. Which is where Another Time has offered a refreshing difference each time we've been there. As parents, and consumers with plenty of car purchases under our belts (for better or worse), we had worries about our young adult's first independent car purchases. And TWICE now, Another Time has exceeded our expectations. First, a few years ago, with the purchase of an older Camry. A great deal, friendly but NOT pushy sales support, and straightforward pricing with no hidden charges at the contract signing. As for the car itself, we had eyes wide open on what to reasonably expect from a 14 year old used car for $3,000, and so should you. No matter what you buy, from ANYONE, it will need something. So we had no surprises. Second, and most noteworthy was our experience today. Our son was financing a car for the first time on his own. We have been looking all over town in what has proven to be a very difficult car market. We had been on this lot previously and not found anything he liked. Last night the car he has been dreaming of was posted at a very fair price. Knowing how quickly cars move on this lot, we were there today at 8 a.m. Our son checked the Carfax, test drove and decided it was all systems go on the purchase. We then moved on to the trade in, where we negotiated a fair offer given the condition of the car. Everything was moving quickly, next we were headed to finance (this is the part where things often go south). He had taken our advice of being preapproved by a neutral 3rd party bank before shopping at the dealerships. We shared the preapproved rate with Robert in finance, and he started the process of seeing how he could beat it. Here's the thing. When someone both ENJOYS and is GOOD at what they do, it's evident in how hard they work to help, and how genuine they are in the transaction. Robert pulled off what we thought NO ONE could. He dropped that rate, for a young first time car buyer, from 11% to 6.49%! His excitement for my son was genuine and he truly made the transaction as easy as possible with his patience and knowledge. Everything was transparent, there were no hidden surprises. Polar opposite of what we've experienced at the big box dealerships. My son drove home today in an AWESOME Toyota at what seems to be a great deal all the way around. We are confident he won't be upside down in his loan, and will have a car that lasts several years. A HUGE THANK YOU to these top notch folks!

    Went to see a car, said they had it ready for me, turns out it was at a different location and was…read morebeing looked at by another customer who bought it. Continued to convince me to look at all of their cars. Looked at a different car and they said it was clean title and when I went on the Carfax report THEY provided me and it was restored title. Very untrustworthy dealership.

    Bell Road Toyota

    Bell Road Toyota

    2.6
    (806 reviews)

    Sunday morning, instead of brunch we've decided to take a walk around the dealership for a newer…read morevehicle. Bell Road Toyota has treated me well the past 2 years, so why not. Met with Jarrod, very nice guy. He walked us through the used car lot with zero pressure and provided vehicle information as if he has studied everything about each vehicle, pretty great. Didn't think I was going to buy today but Jarrod helped us out with a $$ that we could not resist. Thank you Jarrod for your help and understanding of our financial situation.

    HONESTIDAD e INTEGRIDAD brillan por su ausencia en este dealer…read more Le doy 1 estrella, porque no existe 0 estrella. RESUMEN: Compramos un Camry 2025 el día 08/09/2025. Llamamos al vendedor el día 08/11/2025 para comentarle que regresamos el Camry por no adaptarse a nuestras necesidades, él dijo que no había ningún problema, que acudieramos al dealer., lo cual hicimos el día 08/12/2025. Adquirimos una TACOMA 2025, pero nos incluyeron 12796.00$ por regresar el Camry y desaparecieorn los 2000.00$ que dimos de downpayment. He intentado contactar al Sr Diego Muñoz (Manager General de Ventas) en varias oportunidades, pero ha sido imposible. Le he dejado mensajes con la recepcionista y otros empleados, desde que el intento contactarme el día 11/04/2025, pero hasta la fecha sin respuesta alguna. Es por todo lo explicado anteriormente que deben tener mucho cuidado, ya que evidentemente hay personas disfrazadas de ejecutivos que son depredadores financieros, quienes a través de prácticas y tácticas inescrupulosas nos engañan, haciéndonos quedar como estúpidos y además tomando el dinero de nuestro esfuerzo. Empleados involucrados: Jesus Vielma, Gabriel Vielma, Kevin, Jose Almodovar.

    Bell Road Mitsubishi

    Bell Road Mitsubishi

    2.8
    (181 reviews)

    so we bought a used car from these guys and the sale went fine, but getting the license plate from…read morethem was like pulling teeth. The plate never arrived in the mail as promised. After 6 weeks we called DMV and were told the paperwork was submitted that day. Calling Bell rd we were told we'd get a call back or email about a new temp plate or how to print one as the temp plate expired today. Marcus - who we got to today on the phone was able to finally get the new plate and my husband is going to pick it up today. So Marcus did a nice job. The rest of them wanted nothing to do with us and helping us once we bought the vehicle. So we ended up ok, but no one should have to work so hard to get a license plate. Time consuming and annoying. Get it together.

    I'm disappointed with my recent experience at Bell Road Mitsubishi. Last week, Matt was extremely…read morehelpful and made me feel like my concerns mattered. He offered support, listened, and seemed genuinely willing to help me figure out the ongoing issues with my vehicle. However, when I returned today, his attitude toward me was completely different. I was treated as if I didn't matter, and the willingness to help that he showed last week was suddenly gone. I'm not sure what changed between then and now, but the shift was noticeable and hurtful. I came in hoping for consistency and support, and instead left feeling dismissed. I hope the dealership takes this feedback seriously and works on providing customers with the same level of respect and care every time they visit.

    Auto Obsession

    Auto Obsession

    5.0
    (4 reviews)

    I cannot possibly give a better review of Michael and Auto Obsession. I found myself between a rock…read moreand a hard place when my car was totaled after someone had stolen my catalytic converter and knocked about the electrical components in the engine compartment like they were scrambling eggs. This happened while I was in the middle of refinancing my home. As a result, I couldn't apply for any credit, and after closing, there was enough up-in-the-air about my credit history that I was having trouble finding a loan despite never having missed a payment and having a lower debt to income ratio. Michael was empathetic, and with a down payment and signed purchase order, was willing to hold the car I picked until the dust around the mortgage had settled. Thankfully, this didn't end up being necessary because he connected me with an incredible banker at SunWest Credit Union who got me a loan at 3.69%. On top of that, he took care of a minor alignment issue and some of the upcoming regular maintenance at no extra cost, and offered to have have the car detailed again, despite how incredibly clean it was. Michael didn't have to do any of this. He could have told me to kick dirt, and even if he held the car, he could have let me deal with the added cost of a high interest loan for a few months and the upcoming maintenance I was expecting to pay for anyway. The fact is, he went well beyond what should be reasonably expected of a car dealer to not simply sell a car, but to help someone in a tough spot by no fault of their own get back on the road. This experience provides a good understanding of the quality of the product Michael wants his customers to leave with, but is also a great testament to his character. Sheila at SunWest also couldn't stop talking about how great Michael is. Seriously, give this man your money. I have nothing but positive things to say about this car buying experience.

    I went in and spoke with Dave regarding a car I have a fairly low budget and asked if he had…read moreanything in my range he's was nice and curtiouse and help me find a 06 saturn ion2 with only 80,000 miles wow... I will decently recommend them and buy from them again in the futurw

    Mach-1 Automotive - autorepair - Updated July 2026

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