I cannot possibly give a better review of Michael and Auto Obsession. I found myself between a rock and a hard place when my car was totaled after someone had stolen my catalytic converter and knocked about the electrical components in the engine compartment like they were scrambling eggs. This happened while I was in the middle of refinancing my home. As a result, I couldn't apply for any credit, and after closing, there was enough up-in-the-air about my credit history that I was having trouble finding a loan despite never having missed a payment and having a lower debt to income ratio.
Michael was empathetic, and with a down payment and signed purchase order, was willing to hold the car I picked until the dust around the mortgage had settled. Thankfully, this didn't end up being necessary because he connected me with an incredible banker at SunWest Credit Union who got me a loan at 3.69%. On top of that, he took care of a minor alignment issue and some of the upcoming regular maintenance at no extra cost, and offered to have have the car detailed again, despite how incredibly clean it was.
Michael didn't have to do any of this. He could have told me to kick dirt, and even if he held the car, he could have let me deal with the added cost of a high interest loan for a few months and the upcoming maintenance I was expecting to pay for anyway. The fact is, he went well beyond what should be reasonably expected of a car dealer to not simply sell a car, but to help someone in a tough spot by no fault of their own get back on the road.
This experience provides a good understanding of the quality of the product Michael wants his customers to leave with, but is also a great testament to his character. Sheila at SunWest also couldn't stop talking about how great Michael is.
Seriously, give this man your money. I have nothing but positive things to say about this car buying experience. read more