Lexi Perez is amazing. Truly stellar customer service and went out of her way to review my past…read moreservices to get me the best deal on a new battery. She walked me through the process and kept me updated during my service visit. I highly recommend you visiting Lexi today !!! She'll be a valued advocate for you too.

My experience with Avondale Toyota and sales manager Ali Altaee was unacceptable. Ali led me to…read morebelieve I was going to be approved, repeatedly saying he would work with me and that everything looked like it would go through. Based on his assurances, I allowed my credit to be run. Ali then ran my credit through multiple banks, damaging my credit score in the process. Once it became clear that the deal wasn't happening, he completely disappeared. No follow-up. No explanation. No accountability. I was flat-out ghosted. Running someone's credit after giving them false confidence and then cutting off communication is irresponsible and unprofessional. If approval was unlikely, that should have been stated upfront instead of wasting my time and hurting my credit. Ali Altaee should be reprimanded for this behavior. This is not how a sales manager should treat customers, and it reflects poorly on Avondale Toyota as a whole. I strongly warn others to be extremely cautious before allowing their credit to be run here--especially if you're dealing with Ali

Nice salesman not overly pushy. Friendly financial manager. Easy process. Will come here for future…read morecar needs

The only real complaint is that these dealers are now using highly deceptive advertising methods,…read moreand it is not just this location, but in many places that I have discovered recently. Dealers are resorting to jacking up the sale price of the used vehicles with "Dealer Add-Ons", for a variety of unnecessary products that provide no real value to the customer but is a method to increase gross profits and the internet has made it increasingly difficult for them to generate profits as a result. I went in to purchase a vehicle to upgrade my daughters current car and during the first pass, they added $1,854 to the price of the vehicle, when I had already received a quote online from the Autotrader ad for $14,890, plus tax, registration and documentation fees, nowhere on the online ad or in the emailed response was this ever disclosed and when I spoke with the internet representative on the phone, I asked about any additional fees and she said that there were NONE. Therefore that evening we made the 2.5 hour drive up to purchase the vehicle and while I did not expect a decent trade in value for her car, and I removed it from the deal and was prepared to pay cash or finance it, and when I voiced my disappointment over the add on, they reduced it by $1,355 and said that they always add the $499 fee to all their used cars. Which I think was for paint sealant??? In my past 40 years of buying cars, 25+ units in total, I have NEVER purchased this junk and never had any paint issues before. Plus, I know the game, I have worked in the retail automotive industry, as a sales consultant, new and used car sales manager, finance manager and service manager, for several dealers and promoted the same junk, but these are not mandatory and you DO NOT need to accept this nonsense, ever and it is always your choice to simply walk away and keep that money in your pocket. I refused and said that I would keep my trade, but still buy car at the $14,890, plus TTL, because it was actually at the low book value and as it was the deal that was sent to me via email, and take it home that evening, but the sales manager refused to budge on the $499, which again, not sure what it was for, but never disclosed until we sat down to work out the contract. So, we left. I also had to say that his sales team was not very well prepared, looked rather sloppy, and I would have trained them far better than how they both looked and spoke to me. I fully understand this industry, and there is nothing wrong with making money in car business, it can be very lucrative and fun, which is fine, but let's not get too ridiculous about it paint sealant and such on a "used vehicle". My only real issue was the deceptive tactics, which to me appear to be border line illegal and they certainly seem to be deliberately working on being deceptive, so don't fall for it. From my past work experience, most individuals are not prepared to deal with professional salespeople who would convince people to agree to spend money on things that they really did not need. Many products are good, GAP, Warranty and such, when the risk warrants the investment, but do your own research and do a careful analysis each time. Plus, even these products are negotiable and come with 50% to 200% markups, as I would do in the past. We did find a very nice unit, for $3000 more, but a newer model and equally equipped, plus she is happy and guess what - NO "Dealer Add-On" fees and a good value for the money. Go out there and shop around but ask questions and don't waste your time or their time as well.

I was searching over 6 months for the perfect car and when my Autotrader alert notified me about a…read morenew listing at Auto Junction for a Cadillac CT5-V Blackwing, I immediately went to go and drive it. I have to say that I was very impressed with the quality of the vehicles they had, and they treated me with the upmost professionalism. The whole experience was very transparent, and they gave me a very fair offer on my trade in. The best part was it wasn't a 3 or 4 hour process. I was in and out in less than 2 hours including my test drive. I definitely recommend visiting them if you're looking for a great car buying experience!

Very easy to work with. Honest, straightforward, love this dealer. I met all the staff and they…read morehave been like family since day one.

Got my wife a lifted Jeep from Lifted Trucks Mesa. Payton our salesperson was great! Easy quick…read moreprocess, did most of it over the phone.

One of the BEST salesmen I've ever had the pleasure to work with was absolutely Blake. He really…read moretreats you the way you should be. If you come to the Scottsdale store you gotta ask for Blake!!

Jacob, thank you for your help in helping my wife get an SUV she has always wanted. You never…read moreshowed negativity the whole time while she test drove multiple variations until landing on the 2026 Honda CR-V hybrid trailsport. Thank you for going above and beyond and being so patient with all the different decisions

Tempe Honda was one of the most frustrating customer service experiences I've ever had. My brand…read morenew Honda lit up with every warning and check-engine message imaginable. I brought it in expecting answers and support. Instead, I got neither. They don't offer loaner cars, so I had to spend $350 on a rental for just three days. After all that, they told me it was just a "glitch in the system." No real explanation. No accountability. No compensation for my time or money wasted. To make it worse, they left my car with 7 miles in the tank because they "had to drive it to get a read." That should have been clearly explained upfront. It wasn't. When I asked for a ride home, they told me the shuttle was closed so once again, I had to spend more of my own money. The whole place feels cold and robotic. No empathy. No effort to make things right. When you buy a new car, you expect support -- not to be brushed off and left paying out of pocket for their mistakes. I would not recommend Tempe Honda to anyone who expects real customer service.

Sunday morning, instead of brunch we've decided to take a walk around the dealership for a newer…read morevehicle. Bell Road Toyota has treated me well the past 2 years, so why not. Met with Jarrod, very nice guy. He walked us through the used car lot with zero pressure and provided vehicle information as if he has studied everything about each vehicle, pretty great. Didn't think I was going to buy today but Jarrod helped us out with a $$ that we could not resist. Thank you Jarrod for your help and understanding of our financial situation.

HONESTIDAD e INTEGRIDAD brillan por su ausencia en este dealer…read more Le doy 1 estrella, porque no existe 0 estrella. RESUMEN: Compramos un Camry 2025 el día 08/09/2025. Llamamos al vendedor el día 08/11/2025 para comentarle que regresamos el Camry por no adaptarse a nuestras necesidades, él dijo que no había ningún problema, que acudieramos al dealer., lo cual hicimos el día 08/12/2025. Adquirimos una TACOMA 2025, pero nos incluyeron 12796.00$ por regresar el Camry y desaparecieorn los 2000.00$ que dimos de downpayment. He intentado contactar al Sr Diego Muñoz (Manager General de Ventas) en varias oportunidades, pero ha sido imposible. Le he dejado mensajes con la recepcionista y otros empleados, desde que el intento contactarme el día 11/04/2025, pero hasta la fecha sin respuesta alguna. Es por todo lo explicado anteriormente que deben tener mucho cuidado, ya que evidentemente hay personas disfrazadas de ejecutivos que son depredadores financieros, quienes a través de prácticas y tácticas inescrupulosas nos engañan, haciéndonos quedar como estúpidos y además tomando el dinero de nuestro esfuerzo. Empleados involucrados: Jesus Vielma, Gabriel Vielma, Kevin, Jose Almodovar.

GREAT Service department adviser, Cesar, and Tijerino,…read morealways pro and polite. Recommended

We bought a used Grand Highlander here a couple weeks ago. My experience at the actual dealership…read morewas incredibly dirty. The women's bathroom was covered in used paper towels, including the changing table so I had to have my husband change my daughter in the men's bathroom. The kid's play area was incredibly filthy and there was a vacuum with a loose cord tucked into a corner of the kid's area. When I asked if I could have somewhere to nurse my daughter I was responded with confusion from the man we bought our car from, and not even consideration to provide us a place to nurse her out of the public space, or the thought to ask a woman that might work there for me. Our salesman otherwise was fine, but not personable at all for someone in sales. When we looked at our Grand Highlander the first time it was covered in stains, crackers and had been sitting there for a couple months. They agreed that they would detail the car. It took them 5 days to fix a broken mirror it had (I'm assuming they had to order the part which is fine) but they still hadn't detailed it when my husband arrived to pick it up. So we had to wait longer, then it still had stains and visible sand, dog hair and crackers. The man we bought it from sent it back, then my husband had to send it back AGAIN to be serviced. We finally just decided to take it home after making them redo the detail multiple times. After my husband got home, we got a call from someone saying they saw we had a "RAV4 serviced there for $600 that day" and we respond no? We had our grand Highlander detailed for free. And we were asked, "Oh! Are you guys in the market for a new one?" This place obviously does not have any organizational skills. My husband left a review and was responded from the woman that typically replies (maybe customer service relations) with her "please contact me!" He reaches out her after she left a number and she never answered after the phone line dies, so he leaves her an email and he was never responded to. We like our Toyota we bought just fine, but this dealer is absolutely disgusting and needs to get their act together. I don't normally leave negative reviews but this place really deserves it.

Chris and Sebastian and Kenny were really good and gave great advice on my purchase. 2025 model 3…read moreTesla, they were really chill people. Thank you for the great experience will highly recommend.

Big shout out to Andre in sales and Kenny in finance. They made buying a car from out of state a…read morebreeze. Dealing with documents and getting a car ready in less than 24 hours is impressive! Bravo Kris Boynosky