I usually dread dealing with car dealerships. In the past, it always felt like salespeople were…read morejust trying to push a deal through rather than actually listening to what I needed. Being based in California, I was also pretty hesitant about buying a car out of state from Bell Lexus in Arizona, but David Jensen completely changed my mind. Right from the start, David never made me feel pressured. He took the time to listen to what features and packages actually mattered to me, and he was completely transparent about both the car and the pricing. Finding a 2026 Lexus RX 450h+ locally was a nightmare--dealerships across Northern and Southern CA (and even NV) acted like they were doing me a favor just talking to me. Half of them didn't reply to emails, took days to return calls, or refused to give a written quote. David, on the other hand, was lightning-fast with his responses over text, phone, and email. What stood out the most was that he didn't disappear after the deal was signed. He kept me updated while finance finished up, walked me through the shipping process from Arizona, and even made sure I knew exactly what to do for California DMV registration. After buying several cars in CA over the years, this was by far the smoothest and most stress-free experience. If you're looking for a Lexus, do yourself a favor and reach out to David Jensen at Bell Lexus. He's as genuine as they come, and he's definitely my go-to guy for any future purchases.

I had an amazing experience at Bell Lexus from start to finish. Gary made the entire car-buying…read moreprocess feel easy and stress free. He took the time to answer all of my questions, walked me through the features, and made sure I felt confident before making my decision. We even went on a test drive so I could really get a feel for the vehicle, and he thoroughly went over everything with me before I drove off. I ended up purchasing a beautiful 2021 Jeep Wrangler Sahara, and I honestly couldn't be happier. The vehicle was in excellent condition and looked even better in person. What impressed me the most was that the great customer service didn't stop after the sale. Gary has continued to be helpful, responsive, and genuinely cares that I'm happy with my purchase. If you're looking for a dealership that values customer service and makes the experience enjoyable, I'd absolutely recommend Bell Lexus. Thank you, Gary, for helping me find my dream Jeep and making the entire process such a positive one!

Lexi Perez is amazing. Truly stellar customer service and went out of her way to review my past…read moreservices to get me the best deal on a new battery. She walked me through the process and kept me updated during my service visit. I highly recommend you visiting Lexi today !!! She'll be a valued advocate for you too.

Hello everyone. I need to post this because of the horrible service from Avondale toyota. I was in…read morefor a simple oil change and the service advisor did not walk the vehicle to verify condition and the wait was 1.5 hours. The advisor was Excel Monroy and he was short blunt and very unprofessional. The delayed write up my invoice that took longer and was still incorrect. The manager called to apologize. I paid $151.00 for poor service a wrong invoice name and address or even the zip code did not match. I paid for a joke of a service and they did not even reset or maybe change the oil because it is a $10,000 mile service.The maintenance service light was still on. The service manager Maria was not any better. I Know it all starts at the top....OMG. I can not select - 5 stars. Bummer.

My Honda Accord has 142 K on it. I've done all the maintenance, except for once, and for tires (2…read moreout of 3 times), I've had my car serviced there. The only problem I've had with service was when the guard plate under the car was not replaced after an oil change. They took care of that fast. It's a 2015, so that is 11 years of service. You have read all my complaints. There are a few for so more than ten years of service. They have my car ready for me on time. In addition to great service, Bell Honda will pay, within limits, for transportation from the dealer to your home, and then back to pick up your car.

My experience with Bell Honda was extremely disappointing, and I feel that I was misled about their…read moreability to assist customers who are currently in an active Chapter 13 bankruptcy. Before going to the dealership, I spoke with a representative over the phone who described himself as a "bankruptcy specialist." I was specifically told that he works with lenders, including Honda Financial, and that he could help get someone in an active bankruptcy approved for financing. Based on that conversation, my wife and I made the trip to Bell Honda on Sunday with the expectation that we were working with someone who understood our situation and could potentially help us. Unfortunately, we spent approximately three hours at the dealership waiting while the representative was assisting other customers and we were assigned to a rep named "J", who just joined the team. Hourse go by and we ultimately had to leave. Before leaving, we asked the representative, who had been assisting us because the original representative was unavailable, to contact us once they had identified a lender that could work with our situation. Hours passed that day, and we never received a call. I called the dealership the following day for an update and was then told that, unfortunately, there were no lenders available who could approve me. Had I been given that information upfront, I would not have spent three hours at the dealership or made the drive there in the first place. There are other Honda dealerships much closer to my home that I could have contacted. For context, I am currently in an active Chapter 13 bankruptcy. I have an existing Honda Prologue lease and am looking to turn in that vehicle and move into a new financed Honda. My bankruptcy attorney has already advised me that this type of purchase can potentially be approved by my Chapter 13 trustee. I simply need to obtain a purchase contract and monthly payment information so the appropriate paperwork can be submitted to the trustee. I completely understand that a dealership cannot guarantee financing approval, especially when someone is in an active bankruptcy. My frustration is with the way the situation was represented to me over the phone. If I had simply been told, "We work with people in bankruptcy, but we cannot guarantee that we have a lender who will approve you," I would have had a much more realistic expectation. Instead, I was given the impression that this representative specialized in bankruptcy financing and had access to lenders such as Honda Financial that could potentially get me approved. That ultimately resulted in a significant amount of my time being wasted. I am sharing this review specifically for other consumers who may be in an active Chapter 13 bankruptcy and are trying to replace or finance a vehicle. If you are in a similar situation, especially if you are currently leasing a Honda and are looking to transition into a financed vehicle, I would recommend contacting other Honda dealerships first and clearly asking whether they have lenders who actually work with active Chapter 13 customers before making the trip. Again, I understand that financing is never guaranteed. My issue is not that I was ultimately declined; my issue is that I feel the expectations set during my initial phone conversation did not match what the dealership was ultimately able to provide. Hopefully, this review helps another consumer avoid making the same trip and losing several hours of their day unnecessarily. Out of respect, I will not share the name of this "Bankruptcy Specialist" and if consumers bypass this review, you can get this same experience by this rep.

Another great experience with Alex and team at Auto Junction. Just bought my 3rd vehicle from Alex…read more Alex has been in the game for years and understands the trends with cars and how rates are subjective. He will do every thing possible to ensure you walk out the door within a few hours with a fair deal on a vehicle that you are excited to drive. Absolutely no pressure just brutal honesty lol. If you get your feelings hurt easily not the place for you but if you appreciate integrity , wisdom and an expedient process I HIGHLY recommend Auto Junction. Trust me he will take care of you! Thanks Alex!

I was searching over 6 months for the perfect car and when my Autotrader alert notified me about a…read morenew listing at Auto Junction for a Cadillac CT5-V Blackwing, I immediately went to go and drive it. I have to say that I was very impressed with the quality of the vehicles they had, and they treated me with the upmost professionalism. The whole experience was very transparent, and they gave me a very fair offer on my trade in. The best part was it wasn't a 3 or 4 hour process. I was in and out in less than 2 hours including my test drive. I definitely recommend visiting them if you're looking for a great car buying experience!

One of the BEST salesmen I've ever had the pleasure to work with was absolutely Blake. He really…read moretreats you the way you should be. If you come to the Scottsdale store you gotta ask for Blake!!

Got my wife a lifted Jeep from Lifted Trucks Mesa. Payton our salesperson was great! Easy quick…read moreprocess, did most of it over the phone.

Pleased to have done business with them! Thank you to the Honda team for taking care of our family…read morecar and, most especially, a huge shoutout to Armando for walking me through the whole process and explaining everything so clearly. He was very patient, helpful, and never once made us feel pressured to do anything that didn't fit our budget. If it wasn't for Honda taking the time to properly inspect our car, I wouldn't have known about the bigger problems we're dealing with. They potentially saved us from spending even more money fixing something that wouldn't have actually solved the problem. Really appreciate the honesty, care, and professionalism. Thank you, Honda, and thank you, Armando!

Awesome experience ~ This is a corporate location so everything is ran super professionally! We had…read morea very good experience with everyone at this dealership. Juan our salesman was very helpful, and the finance manager got us a great rate!! Definitely recommend this dealership for any//all Honda purchases!

Let's do this "I am…read morea business professional who hates dealership. But I happened to be at Bell rd Toyota this weekend getting some maintenance and this salesman AJ Lydon introduce himself while I was waiting. He was very low pressure, and answered all my questions before we ever talked about buying a new vehicle. He showed me a really nice Camry V6, only 40,000 miles, and when I drove it, I fell in love. We made the deal, he saved me money on my current monthly payment, and this car is way better than my last one. Excellent experience... Ask for AJ Lydon if you come in! Always take care of my day 1s

10 stars to bell road toyota eric and kim made our experience the best and i would recommend all my…read morefriends and family above and beyod help overly great costomer service

Ceaser, Sam, & Matthew were the gentlemen my husband and I did business with yesterday and they…read morewere excellent to work with and made all my dreams come true. 10/10 for all three of these men.

Always a smooth experience. Thank you to Titus for the excellent care and service of my car.read more

Big shout out to Andre in sales and Kenny in finance. They made buying a car from out of state a…read morebreeze. Dealing with documents and getting a car ready in less than 24 hours is impressive! Bravo Kris Boynosky

Made a Yelp account because I really couldn't stand my salesperson's ugly and slimy attitude…read moretowards us. This was easily one of the most unpleasant customer service experiences I've had in a long time. What should have been a simple test drive turned into an unnecessarily uncomfortable experience because of how dismissive and sarcastic the salesperson became once he realized we weren't buying a car that day. I called about 30 minutes before arriving and specifically asked if the car I was interested in was available to test drive. I live about 40 minutes away, so I wanted to make sure the trip would be worthwhile. I was told the car was available and that I was welcome to come in. When we arrived, we worked with Maroon. We were completely upfront from the beginning that we were there to test drive a couple of vehicles and continue our research. We never claimed we were buying a car that day, and we even asked if it was okay that we were just test driving. Maroon responded with, "Of course, it's free." Ironically, after driving 40 minutes to get there, we weren't even able to test drive the main vehicle I had called about because the battery in the key fob was dead. At that point, I decided to test drive a backup vehicle I had also been interested in, but that's when the experience started going downhill. Once it became clear that we weren't purchasing a vehicle that day, Maroon's attitude noticeably changed. He seemed less interested in helping us, less engaged, and generally annoyed that we were there simply trying to evaluate vehicles before making a major purchase. The moment that really stood out was when my brother asked where the restroom was. Instead of simply answering the question, Maroon pointed and sarcastically replied, "That's free too." It was such an unnecessary comment that it genuinely caught us off guard. Between that remark and the overall change in attitude, it became pretty obvious that he viewed us as a waste of time because we weren't ready to sign paperwork on the spot. What I don't understand is how dealerships expect customers to make a decision without first driving the car and comparing it to other options. That's literally the purpose of a test drive. Not everyone walks into a dealership ready to spend tens of thousands of dollars within the next hour. Honestly, if you're looking to test drive vehicles and actually get a feel for them without pressure, I'd recommend CarMax whenever possible. In my experience, they're far more relaxed about the process and typically let you take the car out for around 20 minutes so you can get a real impression of it. I would have gone to CarMax for this vehicle too, but unfortunately they didn't have the specific model I wanted, which is why I ended up here instead. This experience has honestly turned me off from traditional dealerships and salespeople altogether. Going forward, I'll probably stick with CarMax or private sellers whenever I can. At least there, I don't feel like I'm being judged for wanting to do research before making one of the biggest purchases most people make. If customers who simply want to test drive a vehicle are considered an inconvenience, then maybe that's something management should address. No customer should feel mocked or dismissed for wanting to make an informed decision. If customers taking a test drive are viewed as a waste of time, then maybe don't invite them in after they've called ahead and driven 40 minutes to get there. Maroon had also told us that the vehicle I originally came to test drive would likely be ready by Monday and that I could come back then. Under different circumstances, I probably would have. However, after driving 40 minutes to the dealership, discovering that the vehicle I called ahead about wasn't even ready to test drive, and then being treated like an inconvenience for simply wanting to evaluate my options, I really had no interest in returning. If this is how potential customers are treated before a sale, I see no reason to give this dealership a second chance.

The exact opposite of the reputation used car salesman have. Honest, showed me what was available…read morein my price range without any pressure or upsell. He spent time talking about the advantages of each car and the next day I drove out with the perfect car! Btw... The movie Used Cars, with Kurt Russell, was filmed in Mesa in 1980. Goldie's is sooooo much the opposite. :-)

After a major accident that totaled my car, I found myself back on the market for my next vehicle…read morepurchase. I was very leary of purchasing pre-owned as I have heard so many horror car buying stories of shady salesman, selling faulty vehicles and lacking clarity about the true vehicle condition, so I started my research. It took me close to a month of research, before I found a preowned dealership that still honored integrity. I knew the cars I was interested in and found my way to Goldie's. I was working with another dealership, as I had been pre-approved, but let me tell you what made the difference.. the service at Goldie's ! Through text and email, John, my sales-friend, (I call him) was so relatable and communicative. Walking in I have to admit is pretty cool, in the show room they had a old school IMMACULATE Corvette, a skew ball machine, and arcade games it felt unlike any other dealership I had walked in. The owners son greeted me and asked if I needed anything and to let him know if I did! He was the sweetest teenager. When they say Goldie's is a family business they really mean it ! I was working with John and let me tell you he was so transparent and honest it was like a breath of fresh air. I had considered other vehicles they had but he talked me through the maintenance cost, resale value and common mechanical issues each of the cars I had considered. Once I settled on a vehicle he was able to check for me the maintenance records as well as reviewed the carfax report with me. When I took the car for a test drive he told me to take my time get to know the car and make sure it was right for me. I never felt pressured to purchase. I was having a horrible time in dealing with the insurance payout of my previous vehicle and John was very empathetic in understanding my situation. He had set expectations before I came that with the insurance payout being delayed I may not be able to take the vehicle the vehicle home. I was thrilled with the no pressure atmosphere, and just came to take a look at the vehicle in person, with zero expectation to buy. John and his manager worked magic. I did in fact decide to purchase my vehicle and was able to take it home, there is a small cosmetic issue that I requested to have repaired and he called immediately and got the approval to get it taken care of. I'll be returning later this week to have that completed. I'll keep you guys posted after the service appointment. I had a great experience and I feel I got a good deal on my vehicle and, I felt like my business was valued, my concerns were heard and they've made a lifelong customer out of me ! Special thanks to Goldie's and super special thanks to John!