After wasting so much time at other dealers a lot closer to our house, we decided to take the long drive out to see the 2027 Bolts that Autonation had listed. We were immediately greeted by Carlos who walked us over to a few different models to look at. Carlos is a very unique and pleasant salesman to work with. None of the games, he listened and acted on our preferences instead of selling us what he'd been told to. When we found the right trim and options on the car we came to see, the color in person didn't grow on us. So Carlos led us over to the new intake where he had exactly the same car, same options in a striking blue. So we talked prices but ultimately on the day we didnt impulse buy and decided to take some time to think about it and left. There was no hard sales after that. I have to add here, that our experience was still jaded by our earlier visits to OTHER dealerships. They use things like bait and switch tactics (getting your budget, agreeing on a price, then changing the vin & car on the paperwork to a lesser trim and price) But we found none of the sales games with Autonation. This was such a differential turning point for us and why we decided to drive all the way back to close the deal. Not once did Carlos or his manager get defensive or upset when I was armed with photos, print outs of the car and vin to check Carlos's monitor and paperwork at every step of the process They were totally understanding The whole process of buying the car took less than 2 pleasurable hours and that included a personal tour and demo of all the cars new features by Carlos. read more

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Installed a faulty headlight bulb that went out on a vehicle in less than 14 months for a family member. Essentially told them sucks to be you, feel free to purchase another bulb and install if you would like that to be resolved. Anyone that understands vehicles knows a light bulb shouldn't go out that quick. Especially when the vehicle has been less than 1000 miles in that time period. In other words, the vehicle is barely used. $56 for a 1 minute install is predatory. I'd suggest no one allow their senior family members to go here alone read more

AutoNation Chevrolet Mesa - $56 labor for a 2 minute install - Car Dealers Near Me - Mesa, Arizona

The sales experience started off fine -- my salesman was friendly and personable. However, everything went downhill in the finance office. I told them my maximum monthly payment was $300-350. The finance manager told me he was giving me a veterans discount, but when I reviewed my paperwork he had simply removed the GAP insurance -- that's not a discount, that's misleading. My payments ended up at $407/month, well over what I agreed to. They also gave me very low trade-in value for my 2016 Sentra. When I asked about the missing spare tire, the salesman told me I had a choice between an air compressor and a spare tire -- I later found out this was not accurate and when I tried to follow up, nobody would return my calls. I also discovered torn leather on the rear seat behind the driver that I didn't notice at purchase. Additionally, they never sent me a copy of my purchase contract or my Vehicle Protection Plan -- I had to track those down myself. Veterans deserve better than this. read more

Was shopping online and a Corolla caught my eye here. I called and spoke with Domanic, great customer service, he got me in for a test drive within 30 min or so. He got me the Car fax and a deal on the car which was great for me. They got me back into completing the paperwork for the financing part which went smooth as well with Vincent. Overall in and out the door within 2 hrs. Would buy another car here. read more

AutoNation Chevrolet Mesa - The Car I bought 2019 Corolla. - Car Dealers Near Me - Mesa, Arizona

I recently purchased a used 2016 Jeep Patriot from Superstition Springs Chevrolet, and unfortunately, my experience has been very disappointing. At first glance, the vehicle looked great, which is why I felt comfortable moving forward with the purchase. However, almost immediately after driving it, multiple issues began to surface. The motor mounts appear to be bad, causing the engine to vibrate noticeably. The A/C system short cycles, making it unreliable, especially in the Arizona heat. The exterior mirror control is broken, and the driver's door seal is damaged--it's torn and partially hanging loose. Additionally, the Bluetooth system does not function properly, and it still has previous owners registered with no way to remove them. Given the size and reputation of this dealership, I would not have expected a vehicle with this many issues to be placed on their lot for sale, even "as-is." While I understand that buying a used vehicle comes with risks, this feels like a lack of basic inspection and quality control. I've since had to place the vehicle at a consignment lot and am hoping to sell it, even though I know I will be taking a financial loss. This has turned out to be a very poor financial decision on my part. Buyers should proceed with caution and thoroughly inspect any vehicle before purchasing. Buyer beware. read more

Amazing car buying experience. Would highly recommend this place if you're looking for a new Chevy. I will be referring anyone over here going forward. I even dealt with the GM Again for the second time during my second vehicle purchase here. Guys just as nice as the first time I met him and a genuine human being. Amazing staff One of the best GM's a store could have. They go out of there way for their customers. read more

AutoNation Chevrolet Mesa - New vehicle Chevy autonation - Car Dealers Near Me - Mesa, Arizona

Great sales people here. Sadly you don't want to deal with Brandon in finance! Typical shyster, will do everything with your worst interests in mind! EDIT: Weeks later and we still are dealing with headaches from the financing department. Until they make some large changes in their finance department it would be wise to take your business elsewhere. read more

I give 1 star because my sales man Anthony was great. Finance was fine, just to bad they haven't mailed in my title pkg,after 3 months. Then took my car in because of electrical issues on a Monday morning early, called Wednesday late afternoon to see if car was ready for pick up. They hadn't even looked at it yet. I called the advisor 3 time Wednesday and he Never returned my call. Sorry, I know they get busy, but not very professional in my opinion. read more

AutoNation was wonderful to work with. They gave me an OTD price before I got there. They replaced a windshield crack no question. Financing was a breeze and they matched my financing offer from my bank. Highly recommend read more

We went to AutoNation Superstition Springs to look at a 2023 Mazda CX-5 that I found on the Edmunds app with search criteria which included "personal use only" and "one owner". We drove the vehicle and then looked at the Carfax. Unfortunately, the Carfax showed that the car was converted to a rental vehicle almost immediately They said that there was a slightly older model at their Tempe dealership, they would have someone bring it over and it would take about 30 minutes. 50 minutes later they came to tell that the person they sent ran into traffic going to their North Scottsdale dealership and had just arrived there. We had offered to go look at the car at the other dealership and they clearly told us someone from that dealership would bring the car over. Somewhere two things changed: 1. Their person was making a round trip. 2. The car was further away than they told us. Had they involved us in the decision when these two things "changed", we might have made a different decision. They clearly didn't respect us or our time. We left. read more

Customer service is horrible. Took my new truck in for first service. They dented the right front quarter panel, did a mediocre repair. I told them this was unacceptable. Service manger agreed panel needed to be replaced. For four days I've been trying to get a status on my vehicle. No response either phone call or text. After 3 attempts today I found out a repair, which I didn't authorize, was done and panel was repainted and not replaced. Totally regret having bought my vehicle from this dealer. read more

Bought a used car at this place. Found it online, sent a questionnaire and received a phone call 30 seconds later. Spoke to the salesman and showed up later that day to check out the vehicle and go for a test drive. As I was motivated to buy the car, they were motivated to sell and we made the deal. Dealer was Tony Grimsley who was polite, forthcoming, and flexible to make deal with me. Would buy from him again! The only downside was dealing with finance department and finance manager as he wanted to sell me all kind of additional financial products I don't need it! The man wouldn't take no for an answer. Other than that - it was all good! read more

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We loved our sales guy but Brandon the finance guy is absolutely horrific! If you get him ask for someone else asap and don't make the mistake we made! read more

The finance team here will do anything to push you out the door. Brandon will reassure you that he will help you out then screw you over. Bad for business. Any woman looking to car shop should do so somewhere else! read more

They are not there to help you in any way! Dave in the service department doesn't know what customer service is. I also find it fishy that they wanted to hold my vehicle for more than one week and they wouldn't took at it till then. It would "supposedly" just sit there. And they expect my wife to find a way home one her on when she lives 40 min away from the dealer. He then said we should go to another dealership pushing g us away because he didn't want to help my wife. Then the Chevy app says it's the air inductions system. When I got it checked by my personal mechanic he only used a scanner to check the issue it showed it was the turbo. But he tell my wife we will let you know so if we find anything else. Sketchy again like they were going to "find something g else wrong that wouldn't be under warranty to squeeze our pockets. Dave is rude and takes advantage of women. Don't get your vehicle serviced here. They are not there to help you in any way read more

Not communicate well with clients, additionally the team is not communicating well enough to know what is going on with each client for the day read more

Place has dumpster fire customer service. Inquired on a vehicle close to a MONTH ago. Gentleman told me it was being "reconditioned." I tried reaching out, he would get back to me sporadically and say the same thing. Last week and a half, not a word back, crickets. Well, I ended up purchasing my 2013 Shelby GT500 cash somewhere else. Approach with caution and/or take your business elsewhere. read more

They just want to make you to go there and lie to you. They gave me the numbers to sign, when I signed the number and after two hours with two babies, they told me they can not take BMW lease. They don't listen to you at all. I told them it is a BMW lease several times and the sales person said yes we can. I told them I have babies and if you are not sure let me know. Avoid this dealership people they are good only at ripping people off read more

Let me start by saying the sales department is really good. The repair shop is too slow. I brought my truck up for a oil change and check engine light diagnostics, I was told it would be a few days before that can be done (the diagnostics test, not even repair). I have the Chevy warranty so I am at the mercy of this shop. How can you set up an appointment just to be told it would be days before your vehicle can be seen. People cannot be without a vehicle for a day nevermind 3-4 days for a diagnostics check. Update: I stand by wjat I said but the folks here did all they could to get things done in the most efficient way possible. read more

Called to see how to clear a permanent code from my car of course they want me to bring my car in and pay them after I've already fixed the problem myself classic money hungry dealership!!! read more

Terrible experience! It took them over a week to diagnose my car. Then it took two weeks for the parts to come in. Then when they part, they realize there was another issue which caused another two week delay. They had my car for over a month and Thomas never apologized, never addressed the fact that I was upset that they had it for so long. I called the general manager, Shane Wolfe and left a message and never received a phone call back from him. Absolutely terrible customer service! read more

This dealership is fine when buying a vehicle, but has the worst service department I've ever dealt with. My previous vehicle was a 2018 Equinox Premier that had a failed intercooler, which their service technician claimed was an aftermarket replacement. Had the technician removed enough components to adequately inspect the part, he would have seen that that it was an OEM intercooler. Nevertheless, in order to get the vehicle back from AutoNation Superstition Springs, I was forced to pay the cost of a full inspection and diagnosis (over $700)! Now, I have a 2024 Equinox EV that has electronic problems that weren't corrected when they had the vehicle for four days, and I've been waiting to hear from the Service writer that the new OnStar module had been received, and I even called last week to check on it, with no return call, only to find out at 10 AM that I was supposed to ave the vehicle in at 7 AM. General Manager, Shane convinced me last time to give them another chance, which I did with this new Equinox. Now I'm done shopping with Autonation Superstition Springs forever Chapman Chevrolet is a little further away, but has a better reputation, especially for GM employees and retirees. read more

If I could have given a zero I would have. I originally had a 5 star review posted for Donald from a year ago but deleted that to provide this feedback. I am extremely disappointed with the service I received at AutoNation during my recent visit. I dropped off my car at 2:15 PM on Thursday, the 20th, even though my appointment wasn't until 2:30 PM. I was told it would take one hour to assess the issue and that I would receive a text with an update--that never happened. The next day (Friday, the 21st), I left a voicemail and three text messages for Robert, my service advisor, starting at 9:51 AM. I didn't hear back from Robert until 12:18 PM, where he casually said, "Sorry, we've been short-staffed all morning." That's unacceptable--your service department opens at 7 AM, and short staffing is not my problem. Because of the delay, I had to take an Uber to my doctor's appointment since I wasn't going to get my car back when I was told I would have it by Friday. Then comes the pricing issue--I was quoted $676 plus tax to fix the broken engine mounts, but I ended up paying $773.99, with only $21.53 of that being taxes. Robert mentioned something about "giving me discounts," but the math clearly doesn't reflect that. This morning, I got a text at 9:13 AM saying my car was ready. I arrived at 10:03 AM to pick it up. While paying, I informed Robert that there's an issue with my online account showing the wrong address, which caused my card to be declined due to the wrong zip code. I also mentioned that I've tried multiple times to fix it, even calling AutoNation customer service only to be transferred to OnStar. Robert showed zero interest in helping me resolve it--he just manually entered the correct zip code and moved on. After I paid, they couldn't find my keys--it took them six minutes to locate them. Not a huge deal, but then I was told my vehicle hadn't even been washed yet. When I asked Robert why, he shrugged it off with a joke, which only increased my frustration. A young employee then asked me if I still wanted my car washed. Of course, I said yes--it's part of the AutoNation service, and after what I just paid, it should have been handled without question. Also, for the record, my vehicle was previously titled to my parents, I now own it. We have never taken this vehicle to another mechanic except Discount Tire. What has happened to AutoNation? The service has declined dramatically. Things like this never happened when I dealt with Donald and Johnny R.--they knew how to treat a customer. Frankly, after this experience, I'll be looking for another place to have my car serviced. AutoNation has seriously dropped the ball. PS I have photos of my bill and the text messages between Robert Adams and me. **I need to add another thing: I had to replace my battery in Jan or Feb of this year. I told the service advisor that I replaced a battery in 2022 or 2023 and was told, nope, the last time the battery was replaced was in 2015. Um, how??, living in AZ, does a battery last 10 years? It doesn't. When I asked that service advisor for help with research, he referred me to the front desk in the showroom, and they provided me with a telephone number. I got so frustrated that I gave up trying to get my money back. I know that there have been several batteries installed since 2015 and no one would take the time to look into my account. As previously mentioned, this vehicle was owned by my parents first, so they had their own AutoNation account that should have been transferred to me in December of 2021 after my father passed. read more

Over the last almost 10 years, I've purchased two vehicles from them. Additionally, I have received various services like oil changes, windshield wiper changes, electrical repairs, etc. Overall, they've been really helpful and I'll likely be stopping in the next year to upgrade from my 2019 Spark. Chevrolet are reliable vehicles, and love their compact car options (specifically Sonic and Spark). read more

Salesman said he would price match, when we got there it was $1000 more than what was promised. We drove more than an hour to get there and we were promised a price match. Save yourself time and money, they'll do anything to get you in the door. Include trying to rip you off!! Salesman and manager said no one was making money on the deal, which is horrible business, and just them trying to make us feel guilty into paying higher price!! If you are not making money on the deal then why are you doing the deal? They also told us that they had other offers for the vehicle, then sell it to someone else if you need the money that badly!! Don't try to swindle me!! Dealerships are horrible!! Especially this one! Why can't they just be transparent? Don't go here ever!! I know I won't!! I'm going to a business that respects me and my money!! read more

Make sure to read the negative reviews, gotta pile on here and give everyone a heads up. I have the same complaint and so frustrating. A minor repair to the service department, called to schedule and couldn't get me in for 2 weeks, not really a problem. But then when I showed up for my appointment, the tech says they are backed up a week, I mentioned that I would just bring the vehicle back in a week when they can get it in, said it doesn't work like that, I have to drop it off for a week and a tech will get to it when they can. So infuriating, no loaner, no working with you for a minor issue. Now I'm waiting without a vehicle, will see how long it takes. Was planning on getting my wife a vehicle here soon, but definitely not at this dealership. Do your due diligence. Update**** they called and said they found an open slot for me and fixed the issue in a day. Will change the rating from a one star. read more

Piece of crap dealership! Manager and finance guy doesn't give a flying crap about their customers! Made a purchase with a car about a month ago and boy they screwed us over after speaking about our financial situation. Do not waste your time here! Manager will talk crap and really put on a smile in person. Be warned. read more

Service department is slow. An appointment for an oil change is meaningless, you will still be waiting 3+ hours. Do not recommend this location for routine maintenance. read more

AutoNation sales, Juan Padilla and Peter Schumacher are 5 star sales reps. Very honest, no pressure people, down to earth. I bought a preowned Silverado LTZ and I'm grateful for their support. Highly recommend them. Thank you! read more

Your service department should remove the service part of their name. Second year in a row we have been disappointed with their lack of service. They are always over booked even when we schedule an appointment a week in advance. This time 3 hours behind, unacceptable! read more

You say you have a service department. When you have a problem with your car, you call the service department number and get some boiler room in Texas. They don't care about what the problem is and set up an appointment. I use the term loosely. The appointment they set up is a week out. I arrive at my appointed time, and the service rep does not listen to me but proceeds to tell me that I need to leave the car with them for a week and a half so they can diagnose the problem. They have no loaner, nothing, just leave the car. I ask why can't you make an appointment for when it can be looked at. Nope, just leave the car. I can't be without my car that long. I go to work 35 miles one way every day. And where are you going to secure my car while you have it for some undetermined amount of time? And to make matters worse this is an ongoing problem with my Chevy Bolt that has now escalated to what is a hazardous condition where the rearview mirror/camera system gets so hot I can't touch the mirror. No one but sales answers the phones, you can't talk to the Service manager or anyone else and no one returns your calls if you manage to get to someone's voice mail. Sales tries to put you through, but it just goes to a phone transfer run around until it drops your call. read more

Javier and Rob were great, I wasn't able to get a deal worked out but that was all on my side. I appreciate that they weren't going for the hard sell with bullshit tactics. Once I'm in a better spot with my trade-in I'll definitely come back to these guys to close out a deal. read more

0 if i could, this place is so stupid- none of their technicians know how to do their job, they're terrible at time management. i as a 5'2 girl could change a tire faster than any of there so called techs . the way they run this business is insane to me. wish i wouldve but my warranty anywhere else because an appointment that should take less than two hours takes DAYSSS to get done here, always have to kiss my car goodbye for awhile read more

Worst experience with the service department! Had my truck for over 48 hours and nothing was done 1st issue! 2nd issue never could get a solid quote from advisor! Bad communication and at the end of everything ended up going to pick up my truck with nothing ever completed! Horrible customer service! Stay away! read more

Tears of joy, as I was leaving AutoNation at superstition Springs in Mesa! I never thought my dream car could be possible but here I am. My kind, professional and attentive sales person, Pierce and the amazing finance team made it all happen for me! God bless you all and continue the exceptional work! read more

Picked up a certified used car 10 days ago. As I was driving it back to my hometown it became obvious that the vehicle has transmission problems. Auto Nation said its 100% covered just take it near nearby Chevrolet dealership which I did. The dealership confirmed the transmission needed fixed. Six days later and my 100% covered vehicle still hasn't authorized the Chevy dealership to fix it. Do yourself a favor and shop at a more reputable dealership. read more

These guys don't deserve the 2 stars some people gave them. I bought and paid for a brand new corvette 2 months ago and and still don't have a title. These guys take your money and once you're out the door they don't know you and couldn't care less about you. Just shameful read more

Jessica and Travis were both great, very friendly and no aggressive sales tactics. Being in sales, I really appreciate it because this is how I treat my customers. No persuading, respected all my thoughts, and was straight forward. You have to push some in sales, but they did it professionally and respectfully. A+ to them. Unfortunately they're an AutoNation dealer which means the prices are what they are. Nothing was the price point I wanted, but that's what you get when shopping for used Honda Accords. This was definitely one of the better experiences I've had over the past 2 weeks of checking out cars. read more

Just got a new truck here and didn't feel pressured or stressed by the process. Both of the men who helped me buy my car were very friendly and responsive and easy to work with read more

0 stars. They don't provide items promised after the sale. 2 weeks after we bought the car we ended up having to pay $600 out of pocket for a new key fob because the car wouldn't start with the crappy valet key originally gave us. 2 key fobs were one of the items promised. The Car was bought in the beginning of December and to this day they still haven't reimbursed for the key we paid for and they haven't provided the second set of keys. Jack and Juan are the worst for service. read more