Amazing service! Very clean vehicle selection and showroom, smooth sales process with zero pressure. read more

iAUTOHAUS - 2023 Model X Plaid - Auto Repair Near Me - Tempe, Arizona

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Will never do business with this company again. I brought my Audi in early March with a prior diagnosis from Audi that clearly outlined the necessary repairs. Despite providing this, I was told I still had to pay a $210 diagnostic fee. Unsurprisingly, their diagnosis came back with the same conclusion. I moved forward with the recommended repairs, along with an additional suggested service, totaling $2,600. After driving less than 100 miles, the check engine light came back on. When I returned, I was told it would require another $2,500 in repairs--on the same system that had just been worked on a week earlier. I chose not to proceed with more repairs, but was still charged another $210 diagnostic fee. Overall, this experience was extremely frustrating and disappointing. Paying for repeated diagnostics and being told I need thousands more in repairs on the same issue so soon after service is unacceptable. If I could give 0 stars, I would. read more

They sold me a car with a rusted out chassis due to an oil leak that other dealers told me was pre-existing (I sold the car just a month later at $20,000+ loss...would have cost too much to fix the oil leak). The other dealerships (several) told me I had been scammed. read more

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My friend takes her Volkswagen golf here and she is very happy with the service. They even sent an Uber to drop her off and pick her up and washed her car when they were done. read more

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I had an amazing experience purchasing a car at iAUTOHAUS. Christopher was thoughtful, patient and very easy to work with. I had less than stellar interactions at a couple of other dealerships that really turned me off to the car buying process, but Christopher made it very easy. I told him what I wanted and he did exactly that. The process was so seamless, it felt meant to be. I can't recommend this dealership enough. read more

Iautohaus AGAIN EXCEEDS EXPECTATIONS!!! Just picked up our SL from Iautohaus. We needed an oil change, etc. They gave us a complimentary Lube Service. Free Turns out they decided to give their customers a retroactive benefit. So, after a few times they give you one for free. I've never heard of a retroactive customer benefit; that which is bestowed due to past purchases. But I'll gladly take it. From the best Car service shop in Arizona. They will service and inspect your car like it was an airplane annual. And return it to you in spotless condition to boot. Iautohaus, Thank You!!! read more

iAUTOHAUS - Two happy IAutohaus Patients! - Auto Repair Near Me - Tempe, Arizona

As you can see, I was sold a complete garbage car that was bought auction and now I am dealt with all of the issues involved and Iautohaus is doing nothing about it. This is relatively typical of the industry when you deal with third-party of this nature do not buy from these people. read more

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Unbelievably Expensive... Should have saw the red flags... 1. Service advisors work 100% commission 2. Diagnostic fee 3. Will not provide an itemized estimate read more

edit: Joann, I understand very well how the average consumer operates when they are looking at the prominently advertised sale price. I have actually worked as a BMW client advisor in the past. I pay much more attention to details than the average consumer and the only reason I clicked on the "detail" link was looking for what the documentation fee you charge is and that's what I was expecting to find. If you think adding a $1,400 package without prominently advertising it to the consumer, regardless of whether the add-ons may have some nominal value, so that the vast majority of your customers will not know about this additional expense until they sit down to close the deal then that says all I need to know about your sense of what running an honest and upfront business is. As expected you do charge an additional $728 documentation fee that is only discoverable by clicking yet another link. "Tax, Title, Administration Fees and Tags not included in vehicle prices shown and must be paid by the purchaser. While great effort is made to ensure the accuracy of the information on this site, errors do occur so please verify information with a customer service rep. This is easily done by calling us at 855.681.8311 or by visiting us at the dealership. Click 'here' for complete PURCHASE and DISCLAIMER details." So, the total additional charges in addition to the prominently advertised sale price is $1,388 + $728 =$2,116.00. It's almost humorous you think this is an honest way of doing business if it wasn't so sad and deceptive. I'm sure none of your customers feel blindsided when they are hit with an additional $2,100 cost when they sit down to close their deal. While documentation fees vary widely across the country and Florida, with no cap at all, tops pretty much every other state at a typical $1,000+, the national average is $200 - $400, so your fee is almost double the high side of the national average. read more

Want to hear a messed up story? So my 2014 Ftype had a coolant leak so I took it to IAutohuas in Tempe Az. They had my car over 3 weeks and last Friday I picked it up and then less than 48 hours it broke down and over heated. I pulled over and called a tow truck and took it back to the shop. Next business day they called me that they needed 2300 to fix one of the old hoses connected to the coolant which they should have fixed since I paid them 4k to fix in the first place. The owner called me and said they will take $1000 off the $2300. I told the lady I'm not paying 5k for a coolant leak fixture. On top of that they said my engine is mis firing and they fixed it but not sure it will run right. Please if you live in AZ don't go to IAutohaus in Tempe. They rip you off. At first they wanted 7k total for a coolant change. And on top of that they wouldn't even make a offer to buy my 2014 Jag Ftype even though they buy used cars. They stated 4 owners and minor accident and would not sell. It's a v8s with only 50k miles. Don't go to iautohaus in Tempe. They are scammers. Owners is useless and so is everyone that works there. I would give them negative 5 stars if I could. One day I had a Jag Ftype then it's gone. Thank you Joann aka owner. You will hear from my attorney. Going to report you to BBB and also the media. read more

Took my Audi in because it was having ongoing issues that no one could figure out until I brought it in to iAUTOHAUS. They fixed everything, told me what was wrong with my car, and even deep cleaned the inside and outside before I got it back. I also waited no longer than a few days to get it back in perfect condition. read more

I was shopping for my fourth Benz and had something specific in mind. I wanted an E350 Coupe - White. I did the dealership thing - heard all the salesy pitches and why I should buy something other than what I wanted- because they didn't have what I wanted. I was looking on car gurus and the exact car popped up at iAutoHaus. I emailed the general email and Jeremy, the sales manager promptly replied. I was able to go take a look at it and test drive it the following day. For a single girl it was a very pleasant experience. I had been procrastinating looking for a car and really dreaded it. I hate car buying - but this was so easy! I did my research on pricing and was happy with what I got. Going to pick up the car Jeremy had everything ready and it took about 15 minutes. What a great experience ... if your looking for a great luxury car don't miss this place ! read more

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Had my car serviced here. Simple inspection and oil change. Daniel got me scheduled the next day. They opened promptly at 7:30 am, called me later that morning and went over my inspection report. Completed my oil change and washed my car. Top notch facility and fair pricing. Local Jag dealer wanted more than twice as much for an oil change. Highly recommend these folks. read more

Start off by saying I never leave reviews. I went in to look at a car and said I would be open to trading in my car. They were extremely nice and took my keys to look at my car. They came back and said that they didn't want my car because they couldn't sell it because it had a wrap on it. Thats fine but they lied and told me that my car has been in an accident and that it had more owners than it actually had. All completely false. When I got home I paid for another report just to make sure and confirmed they were lying to me. They assumed I didn't want to make a deal because they didn't want my trade in and then pretty much blew me off like I was dead to them. Little do they know I was still interested in buying a car if they took my trade in or not. I will be going to another dealership and purchasing a range over sport sometime this week. read more

I have a 2017 Audi and my rear view mirror came loose and fell off after getting my windshield replaced a couple months back. Initially took it to the Audi dealership near my house but they couldn't get it reattached and told me I needed a new mirror for $1,500. It fell off as I was pulling out of their service department. Also ended making it worse the first time they tried to fix it and couldn't get a plastic cover back on so had metal brackets and wiring exposed in plain site and they charged my $75 for the attempt. Took my car to iautohaus to get a second opinion and Trent was able to get the mirror back in place and secure within 10-15 minutes and got the plastic cover back on as well. All free of charge. I highly recommend iautohaus! Great customer service and they clearly care about their customers and won't try to rip you off. Thanks again Trent! read more

When my check engine light came on they could not diagnose my vehicle but still charged me nearly $200 for a diagnostic. I had to follow up with them to check the status of my vehicle in which I received nothing but we can charge you more if you want us to keep looking. Now I'm $200 broker with no clue what happened to my vehicle. They could have at least offered me a free oil change for the trouble and cost. They have lost my business permanently. read more

For just labor before the cost of parts some very basic things costs: $47.40 to change the engine air filter, $63.20 to replace the cabin filter, $143.20 to replace the spark plugs. This is just for the labor, not including the price of the parts. I understood I would be paying a little more here compared to somewhere else, but this is above ridiculous. I called earlier today to discuss these charges with Trent, who explained that the way labor charges are calculated are by an index with the national average time to complete the service matched to their hourly rate, regardless of the actual time it takes to actually complete the service. I was told it takes 9/10 of an hour to complete the changing of spark plugs, their hourly rating being $150. I find it very insulting to be charged so much especially for the changing of filters and spark plugs. On top of that I had to wait 2 full days for these services to be done, which even at the most busy places at most have usually taken me 3-5 hours. That's even more money I've lost due to not being able to work. This whole service cost me well over a month's rent and the majority of my savings. Wesley gave me an excellent, above and beyond experience when I bought my vehicle here in 2020 which is why I really wanted to go out of my way to support his business, however I cannot support or condone any place that would charge people so much, especially for services so basic. I definitely recommend steering clear and taking your business somewhere else. read more

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I've received service for my vehicle from here for several years. Recently purchased a previously owned vehicle that was in mint condition and fit my needs and price range. The service is quick, professional and provides a thorough assessment. I was provided with a more economical alternative a a solution to a recent issue. I appreciated the options and the arrangements that were executed to get my vehicle to their recommended vendor. read more

The wife and I have been searching for a 2009 Supercharged Range Rover for a few years since losing our 2002 P38 in an accident. We found one out of state for sale down the street from iAUTOHAUS. I was able to book a pre-purchase inspection over my phone during the weekend. Monday morning around 7am I received a confirmation from Chris, he made it simple and was helpful. This company seems to have great knowledge on the vehicles they work on. A few hours passed, Chris called me with an update as he was the eyes and ears for this out of state Rover purchase. He also texted me the inspection with a few photos of the suspension issues they had revealed. If you live around Scottsdale, AZ and have a German or British vehicle check them out. Thanks iAUTOHAUS, maybe one day my wife will let me purchase a G wagon from your pre-owned sales department. read more

iAUTOHAUS - 2009 Range Rover. - Auto Repair Near Me - Tempe, Arizona

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After buying a used vehicle from a local dealership, I had iAutohaus inspect the vehicle before purchase. Their customer service (Stetson) deserves 10 stars. Notified me of all reports, keep me up to date on service performed and went out of his way to make sure I was taken care of and my vehicle was in great shape before purchase. Thank you Stetson and iAutohaus for your great customer service. Customer for life! read more

I could not speak more highly of an auto body shop! Let me start by saying I have only ever taken my cars to the dealer for anything & everything. I shopped around for somewhere I could trust to work on my car because the dealer was getting a little expensive & I feel so lucky to have found this place. The showroom floor for their car sales is immaculate. The owners introduce themselves & are the nicest people ever. They are very involved in day to day operations & never shy away from making you feel like a part of their family. Their auto shop has numerous cars way out of my league being worked on every time I stop by (very good sign, goes to show people trust their prized possessions here). They call to update you every day if your car is being worked on there & they wash your car spotless every-time they hand it back to you. If there was a 6/5 star option I would press it for them. Thank you for all your help Wesley, Joann & Kyle! I truly appreciate you guys. read more

I went in and test drove a car. Told them I was gonna buy it the next day or the day after because I had to work. I get a phone call at 4pm saying they sold the car in the morning!!! They never called me. I would have left work to Purchase the vehicle. I'm very disappointed on how they treat their customers. I hope anyone shopping there is aware of this problem. Horrible communication with customer. They offered another vehicle that was way more money than the one I looked at. Thanks for nothing. read more

My wife has always wanted a Porsche but until now it wasn't practical or in our budget! We started looking at Boxsters and came across a gem at iAutohaus. We scheduled an appointment with Wesley and long story short we were in an out with keys in hand within 2 hours! Wesley gave us a fair amount for our trade and was extremely fair and straightforward when it came to negotiating. On top of it all, they found our extended warranty paperwork from the car we traded and mailed it to us so we could get a refund, talk about above and beyond! I highly recommend Wesley and the entire iAUTOHAUS team!! read more

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I recently purchased a 2009 MB SL550 from a private seller. I was sure I had made a good deal on a great car, but wanted to run all diagnostics, inspections and replace fluids to be confident that there were no gremlins heading my way. Gremlins are expensive when they speak German! I could not be more pleased or impressed with every aspect of dealing with iAutohaus and their great team. Brandon Bonds welcomed me, listened to what I needed and promptly set an appointment to bring the car in only 2 days later. I received an impressively detailed report on the status of my car after inspections performed by Andy Piech. I had a chance to tour the sales area when I brought car in - again, very impressive. I would not hesitate to buy from them. And when I came for my car ( by the way, iAutohaus arranged an Uber for me, both ways), Brandon reviewed the work and then took me on a tour of the shop. You could have open heart surgery in this place! Factory certified techs from Benz, BMW, Maserati, Jaguar, etc. While I hope not to need a lot of service on this car, I know where I am going when I do. read more

Took my Maserati here. Chris was awesome and gave us a tour of the shop and Showroom! Spotless, I mean they know what they are doing. Professional and friendly service. Gave a full report of what they checked and pictures of anything that needed addressed. I recommend this place if you have a European luxury car!! It's like a spa for your car! Keep up the good work!! read more

The establishment is pretty prestige. Clean shop, awesome showroom, and comfortable office. Higher end dealership vibes. Went in for an oil change on my 2007 BMW 3 series, they had it ready next day. I was impressed that they performed a Tier 2 visual inspection of the vehicle and provide you the results as part of the oil change. They also washed and vacuumed the car and included a quality leather air freshener- all included in the oil service quote just under $150. I've found that shops tend to spill oil during the oil change and do not clean it up. Checked under the hood before leaving- was cleaner than when I brought it in. Ha! Chris Kanna a service advisor there was professional in his role- almost too professional in my opinion. Couldn't get a smile out of the guy. He took me through a tour of the shop and didn't say much at all. Overall, decent guy, would only suggest he be more friendly and sociable with future clientele. Thanks iAUTOHAUS for the service. read more

I took car to be diagnosed for a noise and check engine light was on. explained had a sensor unplugged because car runs fine unplugged but if plugged in wants to stall out. got no communication on there end but when I called to check in was told codes and needed 2 sensors and vtronics came to 1300.00 + agreed to fix car, still made noise told me car is old just rattling but my engine is ROCK SOLID. The next day went to phx about 20 miles out engine light came back on they had just sent me a text to do a survey and I sent message that the light came on. Called & took car back on Tuesday. They again never communicated with me I had to call them. They had it for a week & I called to find out what's going on they told me it has a misfire in the cylinder 3 and I need a new engine. I couldn't understand how I could be told the engine was ROCK SOLID one week before and need new engine the next. Then they got it to go pass emissions but right after the check engine light came right back on. They told me at least they got it to pass. I went to pick my car up my check engine light is still on it still runs the same so I have unplugged the sensor again and it's still making the noise. Also when I looked over my receipt I was charged for a front end alignment that I never received for 189.00. So when I confronted them with how do I even know you did anything to my car because I never saw the old parts. When I asked about the front end alignment that I didn't get, they said o that's my bad, we will credit that back right now. And another thing that happened I forgot when I was bringing the car back to them on that Tuesday I was stopped to make a right to go down there road and I could swear there was smoke coming up by the windshield right before I turned. I was only a few feet from them so when I pulled in I ran in and got Trent and told him, he opened the hood and the sensor they put in was not in, it was loose. He says that's not good. Don't trust them! read more

Fantastic service. Very reasonable prices. Awesome technicians! My Audi has a home. I don't have to search for any car needs anywhere else! Thanks Jason and staff! read more

I can't really find anything bad to say about these guys. I started a car repair that I ended up not being able to finish. I called them up and they were super knowledgeable, didn't make me feel like more of a moron than I already did, and didn't charge me unreasonably for it (I mean it was still a lot, but that kind of goes without saying when you own a German car). I had the car towed in and they got it done fairly quick, emailed me a comprehensive list of other things they would recommend, but weren't pushy about getting any of it done with them which was really nice. The experience with them made the whole situation a bit less crappy. read more

Excellent service at reasonable price! Definitely will go back when service is needed and I would highly recommend if you don't want to over pay at a dealership. I haven't had any experience with the sales side but would be willing to take a look. Their towing service, uber pick up and drop off made it super easy and didn't disrupt my work day. read more

While searching for my new 2015 Ford Mustang I happened across iAUTOHAUS in Tempe...they had my new Mustang advertised on AutoTrader after receiving it as a trade in. I want to thank Wesley and his team at iAUTOHAUS for taking such good care of me and for making the buying process painless, pleasant and hassle free! Everyone at iAUTOHAUS is professional and courteous...and their auto detailing is extraordinary!! When I'm in the market for a European car...Wesley, his team and iAUTOHAUS will be my first stop....Thanks again for everything! I love my new car! read more

Jimil is an efficient service advisor; who ahead of the qued shop load, assigned Benjamin to fix my VW Beetle window, that would not raise. Since I was in transit, it was critical to effect repair. Ben is an EXCELLENT technician and knew exactly just what to do! Once I secure the parts necessary for a total repair, I will certainly return to iAutoHaus. read more

Let me first say, I had an outstanding experience! I always service my cars at dealerships, and have for the past 25 years. When I noticed I was adding coolant more frequently, I called both BMW and iAutoHaus to ask questions. Based on iAutoHaus' response, I brought my BMW in to be checked. They offered an Uber back to my work. Excellent. Upon a full diagnostic, my service advisor Chris gave me the bad news - a leak, and an expensive leak. I asked a lot of questions, just as I would at a doctor's office. I also contacted my service tech at the dealership. Their estimated cost of repair was 35% MORE. Chris was/is very knowledgeable and was very patient with me. Let's face it, who wants to drop $2K when you're not ready to? After explaining my expectations to Chris, I agreed to have my BMW serviced at iAutoHaus. He set up my Uber for my ride home/back to work/back to iAutoHaus. He also made additional accommodations so I would have peace of mind. Hands down, I recommend iAutoHaus - and will return to iAutoHaus, of course with my same expectations. Although I had some anxiety, again, it was an outstanding experience - and they service team is outstanding. read more

I blew the radiator on my 1987 560SL Mercedes Roadster. Prior to that happening, I was looking around for a place that would take good care of my old vehicle. I came across a couple of them, but decided to use Autohaus after I had called the AAA Emergency Road Service. Besides replacing the radiator, I had them check out all the other things that needed to be fixed. I got my MB back a couple of weeks ago and the car runs smoothly now. I can really tell the difference. They also had the car detailed and who ever did the job, it was magnificent. I haven't really driven it anywhere, as this is my weekend car. So, coming back from vacation last Sunday, I'm ready to take it on the road. read more

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Fast and friendly service. I rescheduled on them a few times due to family scheduling conflicts and a delayed flight and they were still super friendly and responsive to me. Highly recommend- especially if you have a luxury vehicle and are looking for a dependable, trustworthy place to care for it. read more

Just had my Porsche service here and was extremely satisfied with work done. i will be using iAutohaus going forward as required. great Job Reg read more

My fiancé and I had been looking for a Porsche Panamera for about 6 months. I came across IAUTOHAUS and we are so extremely happy! Wesley has so much patience with me as I had a million questions. He was so straight forward and by the end, we felt like they were family. Him and Joann made this process so streamlines and easy. We live in Dallas so we bought the car without even test driving it. This is how much faith we had in Wesley and Joann. The car arrived (a couple of days early!! This is how great Joann is in organizing your shipment) in immaculate condition. We couldn't ask for more. I kept thinking there has to be a hitch, but no, they really are so trustworthy. It is very hard to find such great customer service. We will only buy our future cars from here. I wouldn't trust any other dealership. Thanks Again Wesley and Joann! read more

I bought my car from here and I had a very pleasant experience. Chris and Joanna We're excellent throught the whole procedure and prompt in replying to my email and FaceTime ( before and after the sale ) the car came in the promised shape except for some noise when braking, over all excellent experience read more

I have purchased several luxury vehicles here. The team is professional, knowledgeable, and extremely customer focused. They will go above and beyond to take great care of you and your needs. The vehicles are all top quality, at a great price, with follow-up service that is second to none. Easily the best car buying experience I have ever experienced. read more

iAutohaus claims they can service a Mini. So I had them attempt to fix a problem that only the dealer was able to resolve. I spent a few thousand dollars there and came up empty handed. I also need to say they didn't check if there were any outstanding recalls for the Mini, which their were, and I ended up paying for that work too. Dealers check for recalls. Mini owners....see the dealer. I know it's not convenient living in the east valley, but you will save yourself a lot of grief if you do. read more