I drive a 2018 Chrysler Pacifica for work. My service advisor…read more Randy Ferguson is always open to any questions that I have even if it's just something as small as a noise that I'm hearing. I appreciate the care that I get to get my work vehicle running.

"That aint no bull" caught my attention on TV one day, so my wife and I decided to see what might…read morebe available in the 2025 leftover new Jeep Cherokee inventory. Salesman Omar walked us through the dealer's available selections, taking time to explain available options and styles. Once we picked our favorite, he guided us regarding road testing the vehicle, pricing terms and finance options. Although our 2015 Jeep brought less as a trade-in than I had hoped, in the end we made a "fair deal" with Earnhardt Jeep and drove our new car home. We are pleased with our dealership choice, and our 2025 Cherokee has turned out to be an excellent auto for us.

I had an emergency service needed on my EV6. I had a nail puncture. As I made it to the dealership,…read moreI was promptly greeted by a nice young girl named Cheyenne. She reviewed the estimate and timeframe for the repair. She made a very stressful situation into a seamless and wonderful experience. I 10/10 will be coming back to this dealer and will be dumping my sub-par dealer I've been going to in Mesa.

1/29/26 Last visit…read moreat Horne was for my 2023 Telluride. Vehicle August 2025 production lot custom ordered Telluride SXP and rumored final model year of their V-6. This is my third Telluride. This is my second visit to my new dealership, Horne KIA who has earned my business after a disastrous experience at my previous dealership. See that review for more details. Service bay express lane Arrived at 7 am appointment for my post engine break-in period oil change. Mileage was at ~3k. Service greeting 5/5 I was promptly greeted by a service attendant who was welcoming and got me checked in. In a minutes I met my service advisor Reid who was very customer focused and a fellow gear-head. He had I headed to the lounge in short order. Customer Lounge 5/5 Horne has a great facility including its customer service lounge . WiFi and workspace for those connecting to Yelp, the office or checking the news. During my wait I received periodic text status of my vehicle, so welcomed! In approximately one hour Reid joined me in the lounge went over everything they did, what wasn't necessary this trip and put us on back one the road! Thx Horne KIA for great customer care! Drive well my friends-SYOY!

I would recommend Henry Brown GMC to anyone because of their service manager Tom Anderson who has…read morewent above and beyond to help my wife & I with issues on our truck more than once! Sincerely, Tom & Sheirol Johnson

I purchased a Mercedes Sprinter from Henry Brown for my fleet, and the vehicle was misrepresented…read moreduring the sales process. It was priced and described as a diesel, but it ultimately turned out to be a gas model. This is not a minor discrepancy -- it materially affected the vehicle's value by roughly $15,000. In addition, the vehicle had an open recall dating back to 2022 that was not disclosed at the time of sale, raising serious concerns about the dealership's transparency and disclosure practices, especially for a vehicle intended for commercial fleet use. When I later questioned the valuation and requested documentation, Henry Brown refused to provide the paperwork after signing and would not furnish records supporting how the vehicle was valued. The finance team also failed to respond to requests for physical copies of the e-signed transaction documents. This experience felt misleading at best and dishonest at worst. Buyers beware. Verify everything yourself, because based on my experience, you cannot rely on this dealership to be transparent.

Terry is the only person I deal with at AutoNation Chevrolet in Gilbert. He wasn't feeling that…read moregreat but still provided excellent customer service for my scheduled appointment on 3/17. He also communicated with me during my service, so I could stay updated on the status of my vehicle. The appointment didn't take that long and Terry, once again, went above and beyond while providing amazing customer service. He is the only reason why I continue to come back. Thanks again, Terry! Hope you feel better soon!

Intake Process and Customer Handling Need Serious Attention…read more I scheduled a service appointment at AutoNation Chevrolet in Gilbert a week in advance, expecting a standard, professional intake process. Instead, when I arrived, my vehicle was never checked in, no service agreement was provided, and I was handed only a business card when I turned over my keys. It became clear later that my car had never been properly onboarded at all--my keys were not secured in lockup but were loosely accessible in the shop area. That alone was enough to raise concerns. After I reached out for clarification, another agent escalated the issue to a director, whose initial response was to suggest the oversight was somehow on my end. Only when I pushed back did he acknowledge the lapse. By that point, the interaction had shifted enough that I no longer felt comfortable leaving my vehicle there. I returned and took possession of my car. A formal agreement was offered only after I walked back in--something that should have been provided at the very beginning, not after the fact. I ultimately chose to walk away. For anyone considering service here, I strongly recommend confirming that your vehicle is properly checked in, documented, and secured before leaving it on-site.

I bought a used car (private sale) and took it in to big two for a full inspection. The inspection…read morecost was astronomical. 215 dollars for basic vague information about what's wrong with the car. Two of the estimated repair costs were TWO separate 200 dollar charges to use the diagnostic tool. Let me clarify that. They wanted 400 dollars in the estimated repair cost JUST to use the diagnostic tool to figure out what's wrong DURING a full and complete 200 dollar inspection that's supposed to tell me what's wrong with my car. I will never ever go to a dealership again for as long as I live. when I went to pick up my car they just gave me a few pieces of paper stapled together with generic vague short details about what could be fixed on the car with a 7,000 dollar estimate. At no time did an "expert" explain to me anything about the process or repair cost breakdown. They really live up the the dealership stereotype. Stealership

I received horrible customer service from the finance department when signing the paperwork. I paid…read morecash but they don't offer any support in completing a wire transfer. The guy was rude and tried to rush me through the process. He took it personal when I refused a $4,000 extended warranty. I let management know about my experience and no one has reached out. Do yourself a favor and avoid Big Two Toyota.

The service dept is open until midnight! The nighttime guy named Kyle, he's pretty cool, made sure…read morethat everything was coordinated, and I loved that the technician did a full inspection and told us what was needed on our car and even took a video of the issues. It was a little hard to coordinate some items since Kyle comes in pretty late (3pm). I wish that the service advisors worked more like a team and less individually. That way they can help each other out with answering questions but like I totally get it. 10/10 would bring my car here again.

My purchase experience and prior service interactions have been great, which is why this situation…read moreis especially frustrating. I scheduled a Tire Replacement appointment online a week and a half in advance and received multiple confirmations by email and text. Based on that, it is reasonable to expect that the appointment actually secures the service being scheduled. When I arrived, I was told the tires were not in stock and that booking this type of appointment online does not trigger the order. I was also told I should have called and spoken to someone directly. That defeats the entire purpose of having an online scheduling system. If the system allows you to book a tire replacement, it should either ensure the tires are available or clearly state that additional steps are required. I live in the west valley and took time off work for this appointment, only to be turned away and told to reschedule after the tires are ordered. That is a significant and unnecessary inconvenience, and frankly, a waste of my time. At the end of the day, the current process is misleading. Allowing customers to schedule a service that you are not prepared to fulfill is not acceptable. It would be like scheduling a doctor's apppointment online, and when you show up, there's no doctor. This needs to be fixed so others don't run into the same issue. Someone should seriously review this process and make it so the service request and ability to deliver it align.

Damon was excellent, a pleasure to deal with during the sales process…read more Thanks Ken Garff!

As a business owner, I do not practice the art of leaving negative reviews unless it is warranted…read morefor awareness that can lead to operational changes and/or educating the public to help prevent material harm to consumers. My 2023 Volkswagen Atlas experienced sudden EPC warnings, freeway power loss, loss of acceleration, and limp mode conditions while driving on the freeway. The vehicle became unsafe to operate and ultimately had to be towed to Ken Garff Volkswagen Gilbert for a confirmed service appointment. Despite having a confirmed appointment, the vehicle remained at the dealership for several days after being towed there without diagnosis, meaningful updates, or communication beyond the initial check-in process. It was only after I proactively contacted the service advisor for an update approximately six hours after my scheduled appointment time that I was informed the service department was approximately 3 to 5 days behind from even being able to evaluate the vehicle. For customers, especially those whose vehicles are their primary source of transportation and income, communication matters just as much as the repair itself. Had expectations been clearly communicated upfront, which I very clearly asked the appointment scheduler about and received confirmation that my vehicle would be looked at ON THE DAY of the appointment, I could have immediately pursued alternate diagnostic options rather than losing valuable time waiting without updates. I ultimately had the vehicle towed to a certified independent Volkswagen repair facility where the issue was quickly identified as a very well-known Volkswagen Technical Service Bulletin related to ECM software programming and fault code P054A. This is a covered software update under the Volkswagen limited warranty, as subsequently confirmed directly by Volkswagen of America. This experience highlighted the importance of upfront communication, transparency, and honest expectation-setting throughout the service process. As a newly licensed local realtor navigating an earlier corporate layoff, this situation left me in an extremely vulnerable position. I lost every appointment I had scheduled for the week and am now entering another week without resolution. This situation has not only cost me valuable business time and opportunities, but also substantial out-of-pocket towing and diagnostic expenses tied to an issue already known by Volkswagen of America and one that should be addressed with far greater urgency and communication than what I experienced here.

I went in for an appraisal on my 2022 car & appreciated the friendly & welcoming service…read more I was nervous on arrival that they might lowball me, but they did not & I was extremely satisfied with their offer (which was significantly higher than two other places I looked into) that I accepted it & the process to sell to them was very straight forward. Thank you.

I paid cash for a vehicle and returned it. I was told they would put a rush on the refund check…read more I've called a few times and get excuses and more run around. It's now been nearly 3 weeks and I think my money is gone for good. This has been a horrible experience. Do NOT purchase from CarMax.

Tracy and Jacob are very kind people. They make things super easy and really go above and beyond…read more They made my experience great and have taken care of me.

I am very happy with the Vehicle purchased through Elohim, Payson location…read more Danielle was very knowledgeable on all vehicles and she helped me find a vehicle within my price range . I would highly recommend checking out their inventory and buying from Elohim!

I had no intention of buying a new car. I went to AutoNation Honda Chandler for routine maintenance…read moreon my 2024 Honda CRX. The dealership is spotlessly clean. The 2026 Honda CRV on the showroom floor caught my eye. I was warmly greeted by Jeff Wiest. Jeff was very knowledgeable about the beautiful car on the showroom floor. He convinced me to take the car out for a drive.What a difference this model had compared to my 2024. this dealership I met the Dealership manager and felt confident that I was making the right decision. Lots of paperwork with the finance officer. The process went smoothly and I was happy to drive my new car home. Without any hesitation, I would recommend this dealership.

Messed up my window tint after the sale because I wouldn't pay for their extra features. Tried to…read morefix it myself but no luck. Now my one window looks like shit on a brand new 2026 car. Petty ass people who dont give a shit about anything but profit They hold a monopoly damm near because not a ton of Honda dealers nearby. Trust me. Make the drive somewhere else.