I am a widow and this is the first time making a big purchase without my husband. I just want to…read moresay the process was seamless. I am beyond thankful for James Urey's help, honesty, and straightforwardness. I am SO happy with my purchase and will recommend James Urey to everyone I know. I will also only go through James for any and all future vehicle purchases.

I should have read the reviews before coming here. Pretty disappointing experience with Earnhardt…read moreJeep in Gilbert. I brought my Jeep in with two concerns: a check engine light and a steering issue. I was told they charge a separate $250 diagnostic fee for each issue, meaning $500 just to diagnose the vehicle before any repairs. In this economy? Plus, They do not offer any loaner vehicles while repairs are being done. For comparison, when I went to the Camelback Jeep location, they pulled the diagnostic code for me at no charge and then let me decide whether I wanted to pay for further diagnostics or proceed with service. That felt much more transparent and customer-friendly. The dealership itself is also pretty bare bones compared to other dealerships I've visited. There are no complimentary snacks, only a pots of coffee, and any other drinks or snacks have to be purchased. Even the showroom was underwhelming this visit. They usually have something fun to look at like a 392 or Rubicon, but this location had just a Wagoneer and a Charger. I understand dealerships charge for technicians' diagnostic time, but $500 in diagnostic fees for two concerns on the same vehicle during the same appointment is excessive, especially given the overall lack of amenities or anything that makes this feel like a quality dealership service experience. When it's time for a trade-in, I will not be coming to this dealer.

I reached out via email for the first time ever asking about a vehicle and shortly after received a…read morephone call from Derrick Bunting. He was has helpful answered all my questions and listen to my wants and found the car that was perfect for me! I never felt pressured. He connected me with Chris Bertone, as well. Both of them are so genuine, made the experience of buying a car feel simple and straightforward. I really appreciated how Derrick and Chris are responsive and personable are and continue to be after purchase. I absolutely recommend connecting with them both if you're looking for a new vehicle.

Update: All the owner does is comment that they are looking into the matter but fails to really do…read moreanything for a customer who truly has experienced horrific service. The service center at Horne Kia has been a horrible experience. I no longer trust them to perform even basic routine maintenance on my vehicle. At the end of August, I had to bring my car in because the low oil light came on well before my next scheduled service. It turns out they had miscalibrated the oil level during my previous visit and underfilled it. When I brought it back, their initial solution was to simply top off the oil rather than do a full, proper oil change to correct their own mistake. It took escalating the situation for them to give me a full oil change. To make matters worse, the staff actively tries to manipulate the situation to make you feel like their crappy workmanship is not that big of a deal. My husband specifically requested a full vehicle inspection to ensure everything else was operating properly. The service manager Shelby assured us the car was in perfect condition, changed the oil, and gave us a voucher for a future service. Shortly after, our 2025 Kia K5 started showing signs of starter issues. When I brought it back in, they immediately tried to intimidate me by claiming there could be a $210 diagnostic fee--despite knowing full well the vehicle is completely covered under the manufacturer warranty. They kept my car for two days with zero communication or updates until the day it was ready for pickup. They ended up replacing the battery and wiring due to recall (SA645) of faulty battery wiring harness. When we asked for the full inspection on our vehicle they should have mentioned the recall. Especially after the service manager, Shelby guaranteed us that nothing was wrong with our vehicle. I have a filed a complaint with Corporate and am waiting to hear back from them. If you have experienced miscalibrated fluid levels or improper service here, I strongly suggest filing a complaint directly with Kia Corporate. This location is simply not taking care of customer vehicles properly, and their lack of accountability and communication is unacceptable.

I would recommend Henry Brown GMC to anyone because of their service manager Tom Anderson who has…read morewent above and beyond to help my wife & I with issues on our truck more than once! Sincerely, Tom & Sheirol Johnson

STAY AWAY from this place. These guys are dishonest, rude, and will play games the throughout the…read moreentire process. Nimer was disrespectful and made incredibly rude comments over text. Rob the manger acts like he cares but will give you more lip service. The epitome of used car sales guys.

This is probably going to be the longest most heartfelt review I've ever given. As it's not just a…read morereview for the dealership but kind of my love letter to chevy. Let me start with context and backstory. I'm disabled and have severe health challenges biggest of which is a hereditary cancer syndrome leaving me needing to go to the hospital frequently for scans and treatments. I have to drive over an hour one way to get to my doctors. I grew up riding shotgun in my dad's box truck chevy. He bought me my first car which was an old busted 80s chevy citation. I drove a chevy s10 through college. I made the mistake of trading it in for a dodge. It got repossessed when I got sick with cancer. We had my significant other's car and I ended up buying my dad's old mazda to drive around town. But I haven't had my own car...nonetheless my own NEW car...ever. His latest car he bought in 2022 around the time my dad bought his new chevy colorado that he had Autonation gilbert custom order from chevy for him. He had to wait months for that damn truck but he bought it fully paid off to be his boat hauling retirement truck. Unfortunately he got sick with cancer himself and never got to enjoy his new truck. But he knew I needed safe reliable transportation so he left me his truck. Unfortunately the truck sits pretty high up and I unfortunately very much earned my handicap plate the hard way. Not just for the better parking. So it was hardly being driven and was essentially being kept as a shrine to my father. I would climb my gimpy butt in it to drive it religiously to the car wash and clean it and such and sit and remember him with his ashes hanging in the rearview mirror. I know my dad's thoughts on my brother having chevy "show trucks" he hardly ever drove(we are a die hard chevy family). "Trucks are meant to be driven". I ultimately was not doing that truck or his memory justice by leaving it sat in the driveway. Nor was it fulfilling my needs for safe transportation. When the transmission blew on my partner's car - it made me keenly aware that the warranty was coming up on my truck's drive train despite it being in pristine condition and super low mileage. Plus I can't get in and out of it safely. So it got me entertaining trading it in for something lower with better commuting gas mileage. As back to - this would truly be MY first brand new car of my own. I wanted a chevy...and I wanted preferably a red one in homage to the very first car I ever had that I spent hours with him working on. He was a mechanic. I have no memories of him in that beige colorado outside of the pics of when he bought it and when he handed me over the keys as he was dying. I don't want those memories. I want the memories of the old red busted chevy. I went to window shop and test drive models at the chevy dealer nearest me. There was a chevy sales event going on and they were OVERLY eager to make a sale. I test drove a basic trailblazer and a trax 2RS. The basic trailblazer felt like a serious downgrade from a chevy Z71. But amazingly for being a 3 cylinder - I was blown away by the chevy Trax 2RS. It had ALL of the features of the colorado Z71 and then some. And it didn't overtly feel like a hamster engine. Though I will admit - it is no colorado engine. THAT was yes - a downgrade. But I looked it up online. Car and Driver's #1 car for families under 40K and #1 crossover SUV?! Plus more than 10 mpg better on gas mileage than a colorado? In today's economy - i'll take that trade off. I specifically shared that I was sentimentally attached to my dad's truck when we walked in to the dealer and wasn't feeling rushed to necessarily buy. But that we wanted a key for key trade. I knew with the super low mileage on my truck - they were making out in this deal. "We only have the trax or a trailblazer." "We don't have a red one", "If you don't buy it tonight it might not be here - it's the last 2RS!" . It had a sunroof - I didn't want a sunroof. Even though that'd technically be an upgrade I don't want to worry about the seal cracking in the az sun and leaking. While the sales manager and my partner haggled over extended warranties - I scrolled on my phone - looking for that red trax 2RS. I put in exactly what I wanted on the chevy website - and low and behold closest one was at autonation chevrolet gilbert - where my dad bought his truck. We also saw that they were still open for another 2 hours. Ok universe. I went in and met with Dave Wright. I told him exactly what I wanted and showed him the offer that the other dealer had given. They were completely willing to match the other dealer's offer and gave me a great deal on a 10 year warranty too. Dad's truck gets to go be a truck and I FINALLY at the age of 49 get a brand new car of my own. Only thing I'm really missing is the wireless charger but that's on the sunroof package only. That's a damn shame Chevy. Chevy family for life!

I've had my Chevy Trax Activ for a month now and it completely shut down on me. I can't start the…read morecar and have to open it with a key. I was getting ready to head to work for an important appointment and now I have to get it towed. Great job, Chevy. Depending on how it gets serviced, I'll rethink taking this post down. But for now, I'm very upset.

11/26/25- appointment at 8 a.m. with Alex. Checked in at 7:15. There were a lot of cars as it's a…read moreThanksgiving week. Lots of people showing up before there appointments and they are still checking them in. Everyone is moving quickly and still being friendly! Alex is the service Tech. I see and he's always so friendly. He's always keeping me up to date with my car and repairs. Lets me know what I will probably need for next visit so I can start preparing to save for it, if it's costly. Update as of 06/2026 Alex no longer works here.

We called to see if there was a closer location available to us. The lady, Carinna, who assisted us…read morewas very rude and basically told us that we could Google the information ourselves instead of actually helping us find out if there were any closer locations. She then transferred us to her manager, Lucas, who tried to confirm whether there were any other locations closer to us. Unfortunately, he was also extremely rude and essentially told us the same thing Carinna had said. I completely understand if there were no closer locations available or if that information was something we could have found ourselves. However, the way both Carinna and Lucas spoke to us came across as very rude and dismissive. We were simply trying to get some information and expected to be treated respectfully while doing so.

Jessie from Mercedes Benz of Gilbert helped us find my dream car! My husband and I flew from Las…read moreVegas to Gilbert, test drove the GLC 350e and fell in love with it! Traveling out of state to purchase a vehicle was a big deal for us and we're so happy we took the risk. Jessie sent us pictures and videos and answered all our questions in a professional and timely manner. He works hard!! From the first inquiry to finally getting the keys (3 days later mind you) the process was seamless and so enjoyable. Mercedes Benz of Gilbert is the best! Thank you Jessie and the friendly team who helped along the way!

I got my Mercedes EQE here and Keith is my service guy. He is the best , he takes really good care…read moreof customers , if you need service ask for Keith Wong.

Damon our sales person was awesome Bryan was excellent…read morepartner We loved the customer service from both amd love our camry!!

As a business owner, I do not practice the art of leaving negative reviews unless it is warranted…read morefor awareness that can lead to operational changes and/or educating the public to help prevent material harm to consumers. My 2023 Volkswagen Atlas experienced sudden EPC warnings, freeway power loss, loss of acceleration, and limp mode conditions while driving on the freeway. The vehicle became unsafe to operate and ultimately had to be towed to Ken Garff Volkswagen Gilbert for a confirmed service appointment. Despite having a confirmed appointment, the vehicle remained at the dealership for several days after being towed there without diagnosis, meaningful updates, or communication beyond the initial check-in process. It was only after I proactively contacted the service advisor for an update approximately six hours after my scheduled appointment time that I was informed the service department was approximately 3 to 5 days behind from even being able to evaluate the vehicle. For customers, especially those whose vehicles are their primary source of transportation and income, communication matters just as much as the repair itself. Had expectations been clearly communicated upfront, which I very clearly asked the appointment scheduler about and received confirmation that my vehicle would be looked at ON THE DAY of the appointment, I could have immediately pursued alternate diagnostic options rather than losing valuable time waiting without updates. I ultimately had the vehicle towed to a certified independent Volkswagen repair facility where the issue was quickly identified as a very well-known Volkswagen Technical Service Bulletin related to ECM software programming and fault code P054A. This is a covered software update under the Volkswagen limited warranty, as subsequently confirmed directly by Volkswagen of America. This experience highlighted the importance of upfront communication, transparency, and honest expectation-setting throughout the service process. As a newly licensed local realtor navigating an earlier corporate layoff, this situation left me in an extremely vulnerable position. I lost every appointment I had scheduled for the week and am now entering another week without resolution. This situation has not only cost me valuable business time and opportunities, but also substantial out-of-pocket towing and diagnostic expenses tied to an issue already known by Volkswagen of America and one that should be addressed with far greater urgency and communication than what I experienced here.

I don't write a lot of reviews, but CarMax Gilbert absolutely earned this one…read more I originally purchased a vehicle from CarMax that unfortunately ended up having mechanical issues. The problems were completely outside of CarMax's control, but what really stood out was how they handled the situation. From start to finish, they made the entire process as stress-free as possible. TJ Schlake was my sales consultant, and Mustafa, one of the sales managers, were both outstanding to work with. Their first priority was trying to find me another vehicle that fit exactly what I was looking for. When we couldn't find the right replacement, there was no pressure or hassle. They honored their return policy, took the vehicle back without any issues, and refunded my down payment exactly as promised. Even though the first vehicle didn't work out, the customer service was exceptional, and that's what I'll remember most. They treated me with respect throughout the entire process and made what could have been a frustrating experience incredibly easy. My family has had another great experience with CarMax as well. We sold my son's car to them, and they offered significantly more than anyone else. The process was quick, straightforward, and transparent. They paid off the remaining loan and handed him a check for the difference before he left. Buying or selling a vehicle can be stressful, but the team at CarMax Gilbert made both experiences smooth and hassle-free. I wouldn't hesitate to do business with them again, and I highly recommend asking for TJ Schlake if you're shopping for a vehicle.

Overall, I had a good experience purchasing a BMW from CarMax Gilbert. One of the biggest…read moreadvantages is the no-haggle pricing policy--what you see is what you pay. There was no back-and-forth negotiation, and the entire purchase process was remarkably streamlined compared to traditional dealerships. From start to finish, it took a little over an hour to complete the paperwork and drive off the lot. Llyah was excellent to work with and made the buying experience smooth and stress-free. After purchasing the vehicle, I took it to a local BMW dealership for an independent inspection. They identified a few concerns, including tread depth that was below acceptable standards on three of the four tires and an overdue cooling system flush. The BMW service department suggested I contact CarMax to see whether they would address the issues. A few days after reaching back out to CarMax, I was contacted by Alexandria from the service department. She explained that CarMax generally does not perform preventative maintenance based on age and instead follows mileage-based maintenance guidelines. Because the vehicle had not reached the mileage threshold for a cooling system flush, they declined to perform that service, even though it had been more than four years since the last one. However, CarMax did inspect the tires and ultimately determined that three of the four did not meet their sales standards. They replaced all three tires at no cost, including mounting and balancing. I was surprised they did not feel an alignment was necessary, as I've typically had one performed whenever new tires are installed, but I appreciated their willingness to correct the tire issue without any pushback. Another issue surfaced a few days after purchase when a sour odor began coming through the vents. While trying to locate the source, I discovered a decomposing rat in the vehicle. Combined with the tire situation, this left me with the impression that the pre-sale inspection may have been more cursory than thorough. Despite those concerns, I was impressed with the professionalism of the staff, the efficiency of the buying process, and CarMax's willingness to resolve significant quality issues after the sale. The customer service was excellent throughout. That said, their vehicle inspection and preparation process before putting cars on the lot could use some improvement. If those areas were addressed, this would easily be a five-star experience.

Tracy was great. Stayed late for me on Saturday as I drove down from N. Arizona to buy an Accord he…read morehad in inventory. No hassle, no fuss, all business. Car was meticulously detailed, and since he only had the car a short while and hadn't had a chance to change oil, he refunded me $60 cash. CarFax was included with online listings, so I was able to go down and buy with confidence after only a short test drive. Car is great, as expected. Tracy is one of the Rare and Ethical Car Dealers still around. Mike Dickson Cornville, AZ

Tracy and Jacob are very kind people. They make things super easy and really go above and beyond…read more They made my experience great and have taken care of me.

Mitch was easy to work with and extremely patient. Very happy with my experience. Definitely…read morerecommend

Mitch, the Internet Director was great. I requested the best price and he told me he can give the…read morebest price in person and make sure I drive off in a new car. We set the appointment for the next day and I drove off in a new car without any hassle or back and forth. He was a man of his word. Would definitely recommend to friends and family.