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Genesis of Chandler

4.1 (13 reviews)
Open 10:00 am - 6:00 pm

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Services - Genesis of Chandler

Auto maintenance

Auto repairs

Routine automotive maintenance

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2 months ago

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6 months ago

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1 month ago

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25 days ago

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5 months ago

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9 months ago

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1 year ago

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Review Highlights - Genesis of Chandler

Doug is who I worked with to get a used Genesis GV80 looked over prior to buying it from a different dealership.

Mentioned in 3 reviews

Read more highlights

Horne Kia - Waiting area. .

Horne Kia

(585 reviews)

I had an emergency service needed on my EV6. I had a nail puncture. As I made it to the dealership,…read moreI was promptly greeted by a nice young girl named Cheyenne. She reviewed the estimate and timeframe for the repair. She made a very stressful situation into a seamless and wonderful experience. I 10/10 will be coming back to this dealer and will be dumping my sub-par dealer I've been going to in Mesa.

1/29/26 Last visit…read moreat Horne was for my 2023 Telluride. Vehicle August 2025 production lot custom ordered Telluride SXP and rumored final model year of their V-6. This is my third Telluride. This is my second visit to my new dealership, Horne KIA who has earned my business after a disastrous experience at my previous dealership. See that review for more details. Service bay express lane Arrived at 7 am appointment for my post engine break-in period oil change. Mileage was at ~3k. Service greeting 5/5 I was promptly greeted by a service attendant who was welcoming and got me checked in. In a minutes I met my service advisor Reid who was very customer focused and a fellow gear-head. He had I headed to the lounge in short order. Customer Lounge 5/5 Horne has a great facility including its customer service lounge . WiFi and workspace for those connecting to Yelp, the office or checking the news. During my wait I received periodic text status of my vehicle, so welcomed! In approximately one hour Reid joined me in the lounge went over everything they did, what wasn't necessary this trip and put us on back one the road! Thx Horne KIA for great customer care! Drive well my friends-SYOY!

AutoNation Chevrolet Gilbert

AutoNation Chevrolet Gilbert

(377 reviews)

Terry is the only person I deal with at AutoNation Chevrolet in Gilbert. He wasn't feeling that…read moregreat but still provided excellent customer service for my scheduled appointment on 3/17. He also communicated with me during my service, so I could stay updated on the status of my vehicle. The appointment didn't take that long and Terry, once again, went above and beyond while providing amazing customer service. He is the only reason why I continue to come back. Thanks again, Terry! Hope you feel better soon!

Intake Process and Customer Handling Need Serious Attention…read more I scheduled a service appointment at AutoNation Chevrolet in Gilbert a week in advance, expecting a standard, professional intake process. Instead, when I arrived, my vehicle was never checked in, no service agreement was provided, and I was handed only a business card when I turned over my keys. It became clear later that my car had never been properly onboarded at all--my keys were not secured in lockup but were loosely accessible in the shop area. That alone was enough to raise concerns. After I reached out for clarification, another agent escalated the issue to a director, whose initial response was to suggest the oversight was somehow on my end. Only when I pushed back did he acknowledge the lapse. By that point, the interaction had shifted enough that I no longer felt comfortable leaving my vehicle there. I returned and took possession of my car. A formal agreement was offered only after I walked back in--something that should have been provided at the very beginning, not after the fact. I ultimately chose to walk away. For anyone considering service here, I strongly recommend confirming that your vehicle is properly checked in, documented, and secured before leaving it on-site.

Mercedes-Benz of Gilbert - Inside new car

Mercedes-Benz of Gilbert

(529 reviews)

The service dept is open until midnight! The nighttime guy named Kyle, he's pretty cool, made sure…read morethat everything was coordinated, and I loved that the technician did a full inspection and told us what was needed on our car and even took a video of the issues. It was a little hard to coordinate some items since Kyle comes in pretty late (3pm). I wish that the service advisors worked more like a team and less individually. That way they can help each other out with answering questions but like I totally get it. 10/10 would bring my car here again.

My purchase experience and prior service interactions have been great, which is why this situation…read moreis especially frustrating. I scheduled a Tire Replacement appointment online a week and a half in advance and received multiple confirmations by email and text. Based on that, it is reasonable to expect that the appointment actually secures the service being scheduled. When I arrived, I was told the tires were not in stock and that booking this type of appointment online does not trigger the order. I was also told I should have called and spoken to someone directly. That defeats the entire purpose of having an online scheduling system. If the system allows you to book a tire replacement, it should either ensure the tires are available or clearly state that additional steps are required. I live in the west valley and took time off work for this appointment, only to be turned away and told to reschedule after the tires are ordered. That is a significant and unnecessary inconvenience, and frankly, a waste of my time. At the end of the day, the current process is misleading. Allowing customers to schedule a service that you are not prepared to fulfill is not acceptable. It would be like scheduling a doctor's apppointment online, and when you show up, there's no doctor. This needs to be fixed so others don't run into the same issue. Someone should seriously review this process and make it so the service request and ability to deliver it align.

Ken Garff Volkswagen - Variable Valve Timing Sensor

Ken Garff Volkswagen

(80 reviews)

Damon was excellent, a pleasure to deal with during the sales process…read more Thanks Ken Garff!

As a business owner, I do not practice the art of leaving negative reviews unless it is warranted…read morefor awareness that can lead to operational changes and/or educating the public to help prevent material harm to consumers. My 2023 Volkswagen Atlas experienced sudden EPC warnings, freeway power loss, loss of acceleration, and limp mode conditions while driving on the freeway. The vehicle became unsafe to operate and ultimately had to be towed to Ken Garff Volkswagen Gilbert for a confirmed service appointment. Despite having a confirmed appointment, the vehicle remained at the dealership for several days after being towed there without diagnosis, meaningful updates, or communication beyond the initial check-in process. It was only after I proactively contacted the service advisor for an update approximately six hours after my scheduled appointment time that I was informed the service department was approximately 3 to 5 days behind from even being able to evaluate the vehicle. For customers, especially those whose vehicles are their primary source of transportation and income, communication matters just as much as the repair itself. Had expectations been clearly communicated upfront, which I very clearly asked the appointment scheduler about and received confirmation that my vehicle would be looked at ON THE DAY of the appointment, I could have immediately pursued alternate diagnostic options rather than losing valuable time waiting without updates. I ultimately had the vehicle towed to a certified independent Volkswagen repair facility where the issue was quickly identified as a very well-known Volkswagen Technical Service Bulletin related to ECM software programming and fault code P054A. This is a covered software update under the Volkswagen limited warranty, as subsequently confirmed directly by Volkswagen of America. This experience highlighted the importance of upfront communication, transparency, and honest expectation-setting throughout the service process. As a newly licensed local realtor navigating an earlier corporate layoff, this situation left me in an extremely vulnerable position. I lost every appointment I had scheduled for the week and am now entering another week without resolution. This situation has not only cost me valuable business time and opportunities, but also substantial out-of-pocket towing and diagnostic expenses tied to an issue already known by Volkswagen of America and one that should be addressed with far greater urgency and communication than what I experienced here.

Genesis of Chandler - autorepair - Updated May 2026

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