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    Henry Brown Buick GMC

    3.0 (309 reviews)
    Open 8:00 am - 7:00 pm
    Updated 2 months ago

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    One of the conveniently placed charging stations.
    Valerie M.

    Came here for scheduled service since Costco Automotive option listed this place and only one other. Initially I couldn't make an appointment online for a multitude of reasons, so I finally gave in to making a call. The lady that answered my call was very nice and understanding of my frustration with scheduling. Seems you can't schedule anything before 9 a.m. through their online system. She did get me an early appointment for an oil change but said I couldn't have one of the recalls rectified at that time because they were overbooked with recall work and scheduled it for more than a month later. Oil change 03/19 Non-Compliance Recall appt 04/29 - 1. Failed Brake Fluid Leak Detection Customer Satisfaction Program 1. Serial Data Gateway Module 2. Automated Driving Mapping Control Module Update Morning of scheduled service. Because my vehicle had been scheduled for an oil change my name was not in the system when I pulled in for service. Eventually I was informed that I was at the wrong place, oil changes were handled across the lot. Gentleman was kind enough to move my vehicle even though I said I could handle it. From a 7 a.m. appt I waited until about 7:45 for things to progress. I hadn't realized this until a gentleman approached me, maybe to confirm or make the connection between customer and vehicle. I had come in and intended on waiting for service to be complete. Eventually, Kyle was kind enough to call me and keep me abreast of what was going on and even asked if I wanted the recall(s) fixed (?) instead of waiting for the appointment that had been scheduled later in April. Kyle let me know my vehicle would be finished about noon and had offered to arrange transportation for me home and back when service was complete. So major kudos to him. And thank you to another gentleman who made the effort to get my vehicle where it needed to be. He connected with me while I was already in the lobby. Lobby here is chaotic with TV playing, overhead music, cars cruising in for service, and service technicians and customers coming in and out waiting area. I've been to other dealerships for service and this place would not be my first choice.

    Damaged key fob
    Lupi H.

    Took my car to get a simple oil change at the service department, my key fob was returned to me destroyed. Like it was run over. Had to make another appointment for them to make things right as they ordered a new key fob. Took my car back to get the key fob programmed. I got a call saying my new key fob was ready however the tech that moved my car swung the door open and hit another vehicle which caused damage to the drivers door. Telling me they were very sorry however glad he admitted to the damage. That was no consolation to me as I take such good care of my car. Long story short they had to repair that. All this for just a simple oil change. I will never go back nor recommend their service department as they have no concern for the care of your vehicle.

    Advertised at $57773, salesman says it's $59400.
    Rick S.

    Glad I looked at these reviews, this is definitely a walk away dealership. I wouldn't go here, but if you do, avoid Jose Rodriguez and Rigo Ramirez. I enquired about a used 2023 Denali, Rigo said to come on over and see the truck, but his partner Jose would help me out. After driving to the dealership, Jose was eating lunch and said the truck was in service. I asked how long I would have to wait and he didn't know. Rigo and Jose should have verified that the truck was available before telling a customer to come over. The next red flag for this dealership, Rigo said the price was $2000 higher than the price on Autotrader. Amazing, I hope this dealer doesn't survive what's coming in the year ahead. If I buy a GM product in the future, it won't be from Henry Brown Automotive Group.

    Our recent purchase from Blake Brown.
    Diana A.

    Need service, visit them. Need a new or used vehicle go see the Blake Brown team and tell them Diana Johnson referred you.

    GMC DENALI

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    23 days ago

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    4 months ago

    I've been coming here for 20 years. I appreciate the consistently good customer service over the years.

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    2 years ago

    The WORST customer service I have ever experienced at a dealership. Staff is uncommunicative and rude. Find another dealership!

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    Page 1 of 8

    Ask the Community - Henry Brown Buick GMC

    Review Highlights - Henry Brown Buick GMC

    I called our sales rep Joey Muna a week later and told him the issue and he said no problem will fix it.

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    We unexpectedly had to purchase a car after mine broke down, and walking into the dealership we…read morewere honestly stressed and overwhelmed. Thankfully, we met Doug "Pops," and he completely changed the experience for us. Doug made the entire process stress-free and even fun. His comforting, kind energy immediately put us at ease, and he truly went above and beyond to make sure we felt confident in our decision. He was patient, genuine, and never once made us feel pressured. We loved getting to know him and hearing about his family -- by the end of the day, we felt like we were family too! We can honestly say we would not have bought this car if it weren't for Doug. He made all the difference. Doug is amazing, and we are so grateful for him! If you're looking for someone who truly cares, ask for Doug "Pops." You won't regret it!

    I bought a used car (private sale) and took it in to big two for a full inspection. The inspection…read morecost was astronomical. 215 dollars for basic vague information about what's wrong with the car. Two of the estimated repair costs were TWO separate 200 dollar charges to use the diagnostic tool. Let me clarify that. They wanted 400 dollars in the estimated repair cost JUST to use the diagnostic tool to figure out what's wrong DURING a full and complete 200 dollar inspection that's supposed to tell me what's wrong with my car. I will never ever go to a dealership again for as long as I live. when I went to pick up my car they just gave me a few pieces of paper stapled together with generic vague short details about what could be fixed on the car with a 7,000 dollar estimate. At no time did an "expert" explain to me anything about the process or repair cost breakdown. They really live up the the dealership stereotype. Stealership

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    Bought a Kia EV6 a few weeks ago. So far we really like the car but we were misled on the trim…read morelevel. Salesperson said it was GT-Line and I'm sure he thought it was. But after we bought it and couldn't figure out how some things work, he then told us it was a lesser trim and didn't have features like using phone as a digital key which we had specifically talked about. I don't think it was intentional but we are disappointed in not having features and we did compare prices based on the trim we thought we were getting. I still don't know what trim the car is. We can't find it on any paper work. It's still a good car, and people were certainly nice enough. If it was GT-line trim, this would be 5 stars not 3.

    I have to say this has been one of the most disappointing dealership experiences I've had. From the…read moreoriginal vehicle purchase in 2023 (see my previous review) to my most recent visit, the pattern of poor service has continued. In September, I brought my vehicle in for a routine oil change. The visit went smoothly. I was informed about the remaining brake life, tire tread condition, and recommendations for wipers, engine air filter, and cabin filter. Dustin answered my questions thoroughly. I chose not to proceed with the additional services at that time. He also informed me that I had one complimentary oil change remaining and advised me to use it before March. Fast forward to today, I returned for what was scheduled as my final complimentary oil change. The service took an unusually long time. When Brian presented the invoice, I was surprised to see a $151 charge for an oil change and tire rotation. I disputed the charge immediately. Brian stated he spoke with management( thought only salesmen used that line), but returned saying there was nothing they could do. I was then informed that Dustin had been terminated shortly after my last visit. In addition, no one reviewed any service findings with me during this visit. At my previous appointment, I was told my wipers and filters needed replacement. This time, there was no mention of them at all. That lack of consistency raises concerns about the accuracy and transparency of the service process. Given this experience, I now question whether the work was performed properly. I will personally verify the oil and fluid levels because I no longer have confidence in the service provided. I also typically receive a follow-up "How did we do?" email after service visits. I did not receive one this time, which adds to my concerns. Based on these experiences, I will not be returning for future service or vehicle purchases, and I cannot recommend Horne Kia to others.

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    After years of buying cars from San Tan Ford and bringing my vehicle in for every service, I…read moreexpected better. I have always paid more than I would at other shops because I believed the service and accountability would match the price. That was a mistake. I dropped off my car for a routine oil change and agreed to the recommended transmission flush. My air conditioner worked perfectly when I arrived. When I picked up my car, it blew nothing but hot air. I contacted the service agent before even leaving the lot and was told to bring it back the next morning. When I returned, I was told I would need to pay two hundred dollars for diagnostics. They said the repair would only be free if they found and admitted that they caused the issue. Somehow, despite the fact that the AC was clearly working when I dropped it off, I am expected to gamble two hundred dollars on whether they choose to take responsibility. This has been the worst customer service experience I have had with any dealership. I trusted them with my car for years, and that trust is gone. I will not make the mistake of returning again.

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    Henry Brown Buick GMC - car_dealers - Updated May 2026

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