We had the absolute best experience at San Tan Ford! From the moment we arrived, Ellie went above and beyond to make the process smooth and exciting. She had all three vehicles we wanted to test drive ready to go, answered every question with total confidence, and made us feel genuinely cared for. Ellie's energy, hustle, and attention to detail truly made the day unforgettable, she's an absolute rockstar! Another thank you also goes out to Ryan, Justin, Jerry, and Shane. Special shoutout to John for making the entire dealership experience amazing, his team is fantastic. The usual "dealership stigma" just doesn't exist here, we felt zero pressure, just great people helping us make the right choice. We drove away in our dream Raptor with happy tears and huge smiles. The whole team treated us like royalty from start to finish. We can't recommend San Tan Ford enough, thank you for turning a car-buying experience into a memory we'll never forget and life long customers! read more

San Tan Ford - Auto Repair Near Me - Gilbert, Arizona

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Had a warranty issue handled on my mustang. The part was ordered and was able to get it installed today while I waited. Took a couple hours but they had a nice lounge and coffee to help me pass my time. read more

San Tan Ford - Cafe inside showroom area. They have breakfast items to order if you want and complimentary coffee available - Auto Repair Near Me - Gilbert, Arizona

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My car has been there a week. The lack of communication is ongoing. I have received only one call from them and that was today telling me my car that was going to be done Friday, then Saturday, and then today is still there. The lack of communication is ridiculous. If you are in a hurry, don't take your car there for service. read more

Avoid Billy at all costs. He will try to push to fast and hurry you into a deal that you may not be sure of. These folks don't want to give you the time to ponder your purchase. They expect you to buy right then and now...... read more

After years of buying cars from San Tan Ford and bringing my vehicle in for every service, I expected better. I have always paid more than I would at other shops because I believed the service and accountability would match the price. That was a mistake. I dropped off my car for a routine oil change and agreed to the recommended transmission flush. My air conditioner worked perfectly when I arrived. When I picked up my car, it blew nothing but hot air. I contacted the service agent before even leaving the lot and was told to bring it back the next morning. When I returned, I was told I would need to pay two hundred dollars for diagnostics. They said the repair would only be free if they found and admitted that they caused the issue. Somehow, despite the fact that the AC was clearly working when I dropped it off, I am expected to gamble two hundred dollars on whether they choose to take responsibility. This has been the worst customer service experience I have had with any dealership. I trusted them with my car for years, and that trust is gone. I will not make the mistake of returning again. read more

Dishonest dealership. I feel I was sold a "certified" truck with a bad transmission. It was in the shop longer than I have owned it. Refused to fix an issue that was clearly present when I bought it. Service department does not communicate and they actually damaged my truck and tried to pass it on to me. Can you do -10 stars? What a clown show this place is. First off, their responses on Google reviews are automated. I got mine at 0250 in the morning. Doubt they are up that early hunting google reviews. So I called Roberto Taylor...and asked if we could have an honest conversation and this dude does nothing more than make excuses and talks down to you and he is weapons grade condescending. He has a script he follows to protect the dealership and its profits. His interest are NOT aligned with yours or basic customer service. This dealership sucks! Thanks for confirming that Roberto. EDIT: Called the service department about yet another issue with this POS "certified" truck. No reply. It just keeps getting worse with these people. read more

I had a very disappointing experience with this dealership. After we discussed pricing and I agreed to move forward, the dealer ran my credit. Only after the hard credit inquiry was done, they changed the price on the phone and tried to move the numbers. Changing agreed-upon pricing after a credit pull is unacceptable and feels like a classic bait-and-switch. If there was a mistake, it should have been clearly explained before running my credit and confirmed in writing, not changed verbally afterward. I asked for the original terms to be honored or for a clear written breakdown, and instead got pressure and shifting explanations. At that point, trust was gone. Car buying is already stressful enough--customers shouldn't have to worry about the price changing after their credit is already impacted. read more

Kind of pricey to get stuff done here, but the staff was helpful, very transactional not all that personable communication frequency, and updates. Certainly could've been better. All in all I got my vehicle repaired in a timely manner and back on the road. read more

Purchased new commercial truck from Santan in 2023. This truck had been retrofitted with a water tank through a relationship with a local truck upfitter. Less than 50 miles on the truck and the transmission and PTO failed. Ford would not honor the warranty, their upfitter would not honor the warranty. This left the customer with a $15,000.00 repair bill. The legal filings will be forthcoming, but it is important to know that if you buy an upfitted commercial truck from Santan and something fails, it probably will not be warranted by Santan or their contracted upfitter. read more

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I wish every dealership I went to had amazing customer service, however that is not the case lately. San Tan Ford is no exception to the snootiness of dealerships in this area. "Gilbert", the salesman, was incredibly pushy. Pretended to be friendly at first and then became annoyed when we didn't buy a car the same day as we walked in. Sorry, "Gilbert", but making such a big purchase requires some research and patience. Sending me incessant text messages and follow up calls daily isn't going to change my mind either. read more

I asked them to fix a rattle in my passenger door as well as a squeaking sound upon going 75 mph. They told me I had a dirty window, a dirty car, and even left three huge scratches on it when we went to pick it up. The squeak? It's still there-- they never even took the car on the freeway. They stayed on surface roads, never going over 45 mph. The rattle?? It's still there-- cleaning the window doesn't fix that the door panel was loose. When I dropped the car off I specially showed them that it was loose. When we confronted them about the scratches they had left, the guy just look at me up and down, then the car up and down and said "well this car has clearly seen some off-roading". Thankfully I had a full video of what my car looked like before we dropped it off, but it just took the threat of bringing the video up for them to fix it. Not only could they not stop talking about how dirty my car was (I live off a dirt road). I have to have my husband come with me every time or else they don't listen to what I have to say and believe that something is wrong. I tried to bring my car in for an oil change and tried to get me to pay them almost $200 to balance and rotate my tires. I know that I can get it done cheaper somewhere else so I told them no thank you. They kept insisting and was telling me how important it is to do that and I better let them do it. They didn't take no for an answer until my husband had to say something. Overall-- I am so unhappy with the service department. For some reason, I thought the Ford dealerships were just bad in Texas, it turns out they don't care out here either. It's the same thing where they only care to sell you a car and not to help service the car they sold you. It makes you want to never come to Ford for another vehicle. read more

We purchased a used car that still had warranty from manufacture. It had issues in a few areas that we needed fixed and nobody seemed to care. Ended up taking it to the manufacturer. to get the service done and it was great. They also sold us a lojack system that was useless and didn't work. Took several emails and phone calls before they finally admitted they screwed up. It shouldn't be this tough. Especially when you pay cash out of your pocket! read more

I have all of my service done there. I bought my new bronco sport there with Tyler last August, Brian in finance is amazing. Now I bring it in for service and my advisor Kyle W is phenomenal. Everything I do or have done there is easy!!! My son has bought 3 vehicles there and this is my 2 one. Definitely the Ford place to go!! read more

UPDATE: The advisor followed up with me after the post and refunded the appropriate portion of labor cost. Not thrilled to have to use the review method for an honest price but thankful they followed up promptly and the issue was resolved. Brought my kid's 2011 Mustang in to have the driver side mirror replaced. Advisor stated labor would be $179 if they had to pull the door panel off to install the mirror and half the cost if not. I was charged $179 and he insisted the door panel had to be removed for wiring and a screw located under panel. Watched this video on YouTube that shows a guy replacing it in like 5 mins. I should've googled how to do it first, I would've done it myself. Won't trust their service again. https://youtu.be/fa6cxX-Ryb4?si=lYzG0Gly8j_nxthx read more

San Tan Ford - Gouged on labor cost, they charged me to remove door panel unnecessarily to replace side mirror - Auto Repair Near Me - Gilbert, Arizona

This is one of the worst service departments around!! Especially service advisor James! Brought my vehicle in for routine service and warranty issue with the sync entertainment system not working properly! Addressed my concerns got vehicle back after a week saying it was a software update and it was good to go. Didnt even leave the service drive and it was still broken! Round 2 of giving them a chance to fix it, now they cant duplicate the problem even though i showed there great service advisor the issue and he confirmed seeing the issues! Now i get a call saying they are blaming my phone and cord because they are to stupid and lazy to fix my issue! What a joke! Dont ever go to this shit hole of a stealership!! read more

I just had the best car buying experience at San Tan Ford! Ellie is the best at what she does selling cars with lots of knowledge! She along with Ryan the sales manager were able to get the car of my dreams! If you are looking for a hard working, honest & friendly car rep call and ask for Ellie at San Tan Ford read more

Me and my fiancée were able to lease a 2024 ford escape today after totaling our beloved 2020 escape about a month ago. Sales rep Matt was able to make this process more seamless by getting it started online before coming in. We worked with Matt's partner Scott and his trainee Daniel to complete the process. Although we weren't able to process the same deal we had hoped for online, we were able to come to a fair compromise that actually makes the monthly payment on the new car lower than the old car! Thanks Matt, Scott and Daniel! read more

I'll preface by saying this is on me and I should have been more thorough reading through contracts. I purchased a ford bronco yesterday which the salesman (Scott) gave an "out the door" price quote of 38k. After reviewing the itemization document, it ended up being closer to 46k. I'm at a loss of where the extra 8k came from and feel pretty swindled. Definitely would not recommend purchasing here. Two stars for customer service but not sure how much that matters at the end of the day. read more

New Car Sales: John Dye 5 stars. He helped us so much. We came in to buy a Mach E and he knew everything. He answered all our questions. He was honest and didn't try to con us. He was working on a sale today and all our future sales. We will always go to John first when we need a new car. He's a good guy. Don't forget your challenge coin. San Tan Ford: Great selection. We didn't buy at San Tan because the "add-ons" were crazy expensive, Nothing that I wanted, and nothing that I needed. read more

I just want to give kudos to Alyssa Atencio and the team at San Tan Ford for providing excellent service. Everyone in our offices are very pleased with their service, especially their mobile service. They are efficient and always accommodating, making everyone's schedules and productivity flow easier.  We highly recommend them. read more

Connor is an amazing salesmen! He answered all of my questions & got me out with my dream car l! Shoutout to connor.. also bonus points because we have the same birthday read more

Got screwed over 1x and should have known better to come back. Looking for help and seems to be a very dishonest dealership. My entire family bought cars/trucks from here previously and we moved on due to the back and forth games. Sales person (not saying a particular name) but kept switching numbers and felt they was dishonest during the negotations. They promice you something and switch. The last dude did the same thing. Overall not a good dealership and wouldn't reccomend. read more

Unexpected morning, punctured my tire when on errands. After a kind generous retired fireman skillfully put on the spare & drove my SUV to ST Ford. I was assisted by Jay & Dani, the most helpful, kind staff who made eye contact & immediate explanation of how ST service would take over, how long it would take, estimate. very professional & warm staff, like they knew my day had been interrupted! This has been my consistent experience at ST. Thank you. read more

Tried to buy a Ford from San Tan. The online response from Kenny Fischer was unprofessional and totally out of line. They were asking $30,000 over MSRP and I passed on the price commenting that the car was available elsewhere for cheaper. He continued to degrade me by Text message and dared me to reach out to manager to complain. I would never buy a car from San Tan Ford. Any dealership that would allow a salesman to disrespect a long time Ford owner will never earn my business. read more

San Tan Ford was helpful and accommodating AND especially the service tech whom I dealt - Robert Pence ! Now , I'm not very happy with Ford BUT very , very pleased with service and help I received from Robert ! He went above and beyond for me and I would recommend him at ST Ford for anything you may need done to your Ford !!! Thank you Robert for making my situation as painless as possible !! read more

I am pleasantly shocked and surprised by the exceptional level of customer service at San Tan Ford. It's not just about the auto service; they are conscientious about the entire experience. In this day and age, it is highly unusual for a private organization to excel in such a comprehensive manner. Along with providing quality service, they also have happy employees who are well compensated for their hard work. That aspect impressed me even more than the outstanding customer service. It literally made my day to hear an employee say that he works hard but is genuinely happy with his work life and compensation. Viva San Tan Ford! You are not the norm but an exceptionally well-run machine in every department. read more

90% of the people i've dealt with are extremely rude and the sales people are stuck in 1990 in their tactics. I can't believe anyone in senior management would allow people like this to have jobs particularly when a customer is looking at spending 60-70k+. They do not deserve to be a brand ambassador of Ford, at this point I am literally willing to give my money to a competitor that charges more just because of the service provided. (Please note this is strictly from the perspective of trying to buy a car, i have zero experience with their service part of the organization) Edit - Went and had a much better experience at another dealership and bought a Mustang Dark Horse Premium from them. Given their overall poor ratings would love to know how many people they have lost business with. read more

I wanted to give a shout out to LP and the rest of the incredibly friendly staff. I wasn't here to buy a vehicle nearly a damsel in distress visiting family from out of state. They went out of their way to help me with my rental vehicle welcomed me in out of the heat and didn't expect anything in return. I will say if I lived in the area I would buy here because of the courtesy they showed me knowing there wasn't a sale I can imagine it only gets better from there. read more

absolutely the most disrespectful experience. we were dealing with Mike Fattaleh and I have never been treated so poorly in my life. Mike was arrogant and insulted me multiple times for asking reasonable questions. wouldn't even let me write down what quote he complied to make an informed decision or even hold the paper.he continued to talk over me and was not helpful in anyway. we will never be going back to san tan ford, disgusting that a human could treat another human that way. read more

I purchased a used 2022 Ford Edge with the assistance of Gilbert in Sales and Leasing. The car is amazing and Gilbert and the crew were fantastic to work with. The purchase went quickly and seamlessly. I will definitely use San Tan Ford for all of the service my Edge will require. read more

Worked with Rami, I bought in cash and was very upfront with what I wanted to spend and Rami got it done for me. I went to see the truck and talk numbers and ended up leaving with a new truck just a few hours later. Rami is a great guy and made the experience very easy and memorable! read more

My first F150 and this has been a terrible experience, definitely not "Built Tough". I've taken my F150 in for AC issues multiple times now and $1000 later, my AC is still not working. This dealership doesn't actually diagnose and fix issues, they charge you diagnostic fees and recommend replacing parts until something finally works. I've had to replace over 25k in parts over 6 years and ownership does not respond to emails. I would do your research before buying Ford or using this dealership. read more

I wasted 4 days here to not close the deal. I promise to make sure to tell everyone I know never to come here. I was told all 100 banks said "No" even though I have damn near a perfect credit score and make over $120k. This place is INSANE. What a waste of time. read more

BUYER BEWARE!! What could improve??!! A company that stands behind their product. A mechanic who is smart enough to look past the first three steps in the diagnosis book since that hasn't fixed the issue the last NINE times. Obviously there is a deeper problem and your band-aid fix isn't working!! A one-star rating is too generous. They sucker you in on the purchase and then leave you high and dry when issues arrive. They sold me a LEMON and now don't want to do ANYTHING about it. RIDICULOUS!! Run- run away as fast as you can from this group of greedy shysters. I am out $75,000 on a car that is absolutely not safe to drive thanks to the crappy transmission they can't fix. read more

Service was good. Quick and easy for oil change and maintenance. Staff was friendly and not pushy. Car came back with a wash and all repairs quick and reasonable prices. read more

Went here looking for a work truck. Glad I did purchased a F-150. Jerry Castano in finance went above and beyond and helped me out. Definitely will be buying here again. read more

Disappointing experience with the internet sales staff. Came to a price agreement with the sales staff. Last minute when it came time to close the deal, the sales manager claimed she misunderstood the terms of the pricing that she agreed upon and increased the sales price. She also claimed that they reserve the right to renegotiate prices on all deals. Bottom line, don't expect San Tan Ford sales staff to honor their own agreements. Stay away and choose a dealership that honors their agreements. 363 1 star Yelp reviews speaks loudly read more

Before coming here I've heard a few negative stuff about San Tan Ford, but in my experience I think wouldn't have gone better. Eli got me the deal of the year. She went above and beyond for me saving me 30k plus on my truck! I walked in thursday asking about that specific truck, and drove off with it the next day because of Eli. I'll be back next year for sure! Thanks again! read more

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The service department is not good here. I've had issues with tires on two vehicles and all they've done is force me to replace them and pay more. Just picked up my Mustang and it was covered in bird droppings when I left it there completely clean. read more

Another chapter in why dealerships suck. All you have to do to see why American auto dealerships are fast becoming obsolete is try to do business with one. Whether it is buying or leasing a new car, or using the service department, you need not look any further if you want to find a business completely designed to try to fleece as much money out of their customers as an American car dealership is. SanTan Ford is sadly no different. Took my Ford in for repairs. Eric was super nice, in fact everyone at the delearship was outstanding. Super friendly, super courteous, efficient. My problem is this. I had two things that needed fixed. If I had to guess, I would estimate the tech worked on my vehicle for maybe 1 hour, 2 max. Eric the service advisor did everything he was supposed to, he told me $155 to diagnose EACH problem. The repair required no parts at all. My bill to repair the 2 issues was $310.00. Reminds me of the scene from Vacation, when Clark is getting the family truckster fixed and asks what is this going to cost? And the reply is "How much you got?" Again, the price was quoted up front, and I could have turned around and left. Eric was spot on. I just wish I could walk into dealership, any delaership and feel like I actually didn't get fleeced for once. Car delearships amaze me. read more