Everyone has a "car buying" story...well, here's mine. After going through a divorce, my credit was the largest casualty. I had purchased a vehicle at a different dealership at a 27% interest. Yes, 27%! I realized that in order to get into a vehicle, with my credit, I was going to be providing a large down payment ($7500) and accepting a high interest rate. My game plan was to refinance after a year. I had made my first payment on time and more than the required amount. Eight days before my next payment was due, a gentleman ran a red light and totaled my vehicle. I returned to the dealership that I had just purchased my vehicle at. After getting passed from person to person, they were looking at putting me into another used vehicle at a similar payment structure, with another significant down payment, another high interest, and a vehicle valued at $6-8,000 less than the last. I was frustrated. I reached out to a friend of mine who had done business with two other dealerships (unrelated to purchasing a vehicle). I had contacted the first dealership and scheduled an appointment. I then called San Tan Ford and reached out to Tim Hovik, General Manager. I was immediately was connected to Anne Pierce, Mr. Hovik's Executive Assistant. Wow, what a treat! After speaking with Ms. Pierce, I called the first dealership-canceled my appointment-and headed to their location. Upon arrival, there was a cozy, sense of family influence that radiated through the large facility. I was greeted by their Sales Consultant, who listened by my needs and wants. He was detailed, courtesy and fun. After only a short while, we were able to determine that I would be able to get into a new 2011 Ford Focus. I also had the pleasure of meeting several associates and Mr. Hovik. Since it was after "bankers' hours", I had left the dealership to await a call. I don't know what magic San Tan Ford made happen, but I guarantee it wasn't just one, two or even six hoops they jumped through. I received several calls with their Sales Consultant, keeping me updated on the process. His last call was to tell me I was approved, making similar payments. I cautiously asked what my finance rate was - anticipating a wince... I literally dropped the phone (I have witnesses) when I was told it was 5.6%. I had asked him to repeat the rate, just in case he had a decimal in the wrong place. True magic at it's finest! I went to the dealership the next day, picked out the color, signed papers, and celebrated the purchase with the ringing of their gong and applause. The entire process took less than a few hours. My previous car buying experience took over thirty hours. I can not begin to thank this dealership and their associates for the amazing job. I would love to recruit any one of them to work on my team, but I need them to stay there for when I purchase my next vehicle from them. San Tan Ford is what Excellence in Customer Service is all about. Deepest Appreciation! read more

I went to this dealership for a transit van. There was a van available to purchase but had tool boxes attached in the inside of van. Explained didn't need the tool boxes and wanted to make a deal. Sales said it would take out boxes and would discount. I said I would pay 34,500 for vehicle. Went to finance and the finance person didn't go over the pricing just, had me sign in the pad on his desk. I had asked for a copy of paperwork and finance person said I would receive paperwork when I pick up van. Dealership was going to keep van to remove the tool boxes on the inside. Went in a couple of days later to pick up van. The van was missing a piece by the rear view mirror. Sales person said someone had removed the piece because another vehicle needed it and would order another. Next the van has a tracking system and I had asked if someone could help link the system to my phone. The person tried but said the tracking system was in another persons name. I said you sold as a new vehicle, how is this equipment in another persons name? I then proceed to turn on the vehicle and read the mileage and it had 500 miles. Again I said this is a new vehicle? Long story short the tracking company had to come to me at work and replace the tracking system. I called back and said I still didn't receive my paperwork and the sales person said you can pick up when you come back for the piece that was missing on your rear view mirror. I picked up the paperwork and also received my statement from Ford finance. The amount that was owed didn't add up. Pulled out the contract. The amount on the contract was 55,000. I called dealership and went in for the clarification. The 34,500 was for the vehicle and the tool box that was removed and the service department at San Tan Ford kept, they charge me $5500 and then added paint protection and add other products. I said I would like to see the 34,500 contract and they showed the 34,500 and they said what you wanted a credit for the tool box. I said yes I made that clear, If I was going to spend $5500 on tool box I would of taken the vehicle with the tool box in it. Why would you remove and keep it and still charge me?? I had added warranty at $9995 and told them to remove this. They credit me $9600 and I only had the van a month. I also said credit back the service program, I spent $135 and they credit me back $54 and only had vehicle a month. As for the tool box that the dealership kept and charged me $5500. They credit me back $4000 but added other products. You tell me what kind of star rating this dealership is entitled to? read more

I had lost the keys to my F150, yes both sets. I called the closest Ford dealer which was San Tan Ford to see if i could get a set made. They told me because I didn't have the second key I would have to have the truck towed there to get new one's made. I asked how much and was told $150 for the set with the remote start and they will be able to take care of it once I get there. It was a couple hours before they closed. I Call Ford roadside assistance and get the truck transported there. Once I arrive I start with the service tech. He tells me they cannot get to it that night but he will see what he can do for me. He then starts asking me about my key, how many buttons are on it. I asked if that information should be with the vin number, and he asks me to call the dealer I purchased the truck from to find out. So I call Power Ford and ask them that very question, the lady there say "tell them to look up what you need by using your vin#, they should know that there". The tech asks me how many buttons are on the key, and I said I don't know maybe three or four, the truck has the remote start feature. He says ok, informs me the keys with the 3 buttons are over $200 and has the service dept make the keys before confirming what type of key was needed. He comes back to find me and says they made the wrong set of keys and will have to cut a new set. Then proceeds to tell me I will have to pay for both sets. I told him I didn't think I should pay for the mistake on their part. Needless to say it comes time to pay the bill and I tell them I shouldn't pay for the wrong set of keys, we go back and forth a couple of time over it and the service manager says if you don't pay for both sets i will not let you take your truck home. He does discount the keys some, but still cost over $500 for the keys. I agree to pay because I need my truck and figure I will continue the discussion the next day with the service manager. The next day I contact the service manager who tells me I am completely to blame for the mistake but will discount the keys and give me a store credit for future service. Really why would I go back to a dealer who cannot cut the correct set of keys. They are bullies at this dealership and try to strong arm and intimidate you until they get what they want. I will never go back there for service or purchasing a vehicle. It is a shame because there was a Raptor on the lot I would have taken home that nite if I could have gotten a sales person to talk to me. From now on it will be Chapman, Power and Berge for my vehicle service and new car shopping. read more

My now husband and I bought his new F-150 last year from San Tan Ford. We loved the experience! We had decided it was time for me to get a new car so we unfortunately made the mistake of trying somewhere other than San Tan. We went to Earnhardt Ford and it was a TERRIBLE experience. We decided that we had to go back to San Tan if we wanted to be treated with respect which Earnhardt Ford lacks. We show up really early on Saturday (10/18/14) and were greeted by Mike Johnson. Awesome guy! We had worked with Avelino last visit but was unavailable. Mike took us to the Edge's and showed me the one with all the details I was looking for. While we were talking to Mike J we were introduced to the assistant sales manager Mike Wally. Also an AWESOME guy! We took the car for a test drive and decided we were interested. We talked about my trade in value and the price of the new Edge. The usual stuff. All the while it didn't feel pressured or rushed. They talked to us about our dogs and things that made it all very comfortable. It always feels at San Tan that they want to know you more than they want to sell you something. We had a chance to talk to Justin Chapman who was the used car sales director. Even knowing we weren't looking for a used car he spent time getting to know us. Avelino remembered us and talked to us as well. Once the numbers were agreed upon we saw Jay Nunez for our financing. He is GREAT! Again there's no pressure and it felt like he wanted to get to know us as people not just dollar signs. Ryan Snelson again was beyond amazing at explaining every detail about the bells and whistles of my car. I do think he should have a bigger office as his job is SO important. If he hadn't taken the time with me to understand my car I would have been lost figuring it out. We spoke to a few other sales people while we were there waiting and it was a FUN experience. We would recommend San Tan to anyone looking for a new or used vehicle. The customer service is exceptional and I am so grateful that the whole team is great. We could never have asked for a better experience buying a car. We made the right choice both times! read more

From start to huge smile behind the wheel of my new 2014 Roush Stage 3 Mustang, my buying experience was one of the highlights of my life. It's as if Roush had me specifically in mind when they designed and engineered this wonder of technology and then anticipated every possible option I could have asked for. As if that wasn't more than I had a right to expect, it just got better from there. I had never heard anyone say one of the most enjoyable parts of purchasing a new car was the friendly and professional sales staff and management team at the dealership. I think most people see that part of the process a necessary evil. Today, I am happy to report that smile on my face was due, in a great part, to the people I came into contact with yesterday at San Tan Ford. I was introduced to anyone and everyone involved with my trade-in and purchase and found them incredibly helpful and approachable and eager to assist.. I highly recommend their internet department at santanford.com. My sales contact, Jim Hairston, epitomizes knowledge and professionalism. There are some people who when you meet them it's as if you've known them your whole life and Jim is someone I am honored to say is among that elite class of human being. It wouldn't be fair if I failed to mention that everyone connected with this purchase impressed me greatly. The owner and General Manager of San Tan Ford, Tim Hovik definitely did his homework when he assembled this impressive team of professionals. I will recommend their business to anyone in the market for a new or used car without hesitation, if for no other reason than to dispel the myth that the process of buying a car can't be as fun as driving that car. read more

Service department is great! My family and I just moved to this area and have already gone to the dealership for a routine oil change the in the quick lane and transmission service on our Ford edge. Hands down the best experience I've ever dealt with from a service department in the valley. Blows Berge Ford out of the water and makes me as comfortable and supported as my great experiences with Jim Click Ford down in Tucson. Quick Lane service is amazing and the whole staff is extremely knowledgable and hospitable even when I am not operating 100% before my coffee kicks in (which you can get right there at the little cafe while you wait). No hassle on pricing. Last visit was at no charge even though I had a handful of minor concerns to address. Had a rental car provided to my wife at 15$ a day for 3 days while they closely tried to diagnose the issues based on my descriptive sounds and suggestions . In that time they reprogrammed the transmission controls and added a quart to my transmission fluid (not sure why it was low, no leak) and back in a week for full transmission service. Also fixed blower/ vacuum leak in my brake system. Keeping my family safe on the road. I rarely buy from a dealership and I don't know how the sales side is yet at San Tan Ford so this review is purely regarding parts and service department. I'm very appreciative of the team there. So far I think everyone's name is Eric. I've dealt with two Erics and they were both excellent. Look forward to taking my vehicle back again and may even look for my Ford diesel there rather than private party or small dealership. read more

This place is beyond dishonest. They make up prices as they go. My mother bought a 2014 Ford Focus. Within the 1st 3mos of owning it, it has been in for major repairs twice, They start out nice, but they don't stay nice. As soon as you start questioning their practices, they get defensive. In fact Robert Pence said to my 80yr old mother. "I've been on the phone with you for 14min, I'm not going to argue with you" You see Robert doesn't like to talk on the phone in the first place as he advises you to "text him" I left him a vm to simply call me, he ever did. So if you leave a message, don't expect a call back. She issued a complaint to his boss and he was super nice, told her he would give a 15% discount. When they called her with the total, it was way more than what she was originally quoted. Now, you would think a ford dealership would KNOW how much it costs to fix the transmission issue & labor. (since it is well known, after reading reviews of the issues of this year of car, they have fixed many) This car has had recalls. They fixed the Control modular in no time because they get a pay back from the manufacturer. 2nd trip in, another issue,(not a recall), 4 days to repair and $500 more than what the original price quoted. There was NO 15% discount. oh and by the way, while I was waiting for the my mother and the tow truck to arrive, 4 other cars came in by tow truck within an hour! I believe that was my sign to NEVER own a Ford. which stands for "Fix OR REPAIR DAILY" read more

I bought a new Ford F-150 on February 26 from San Tan Ford. The buying experience was excellent. I took quite sometime to pick the F150 I want out of their large and diverse inventory. The salesman, Frank Crockett, and the Assistant Sales Manager, James Zyck were very patient as I walled the inventory looking for just the right F-150 for me. They did not try to convince me that this F-150 or that F-150 was the right truck for me as most other dealers do. Rather the just showed me the inventory and answered the questions I had. This is so refreshing from other dealership that try to sell you a vehicle rather than sell you the vehicle you want. After I selected the F-150 I was interested in, the actual buying process was just as excellent. They showed me the numbers for my trade-in and what the new F-150 would cost me "out-the -door". Again, I had many questions, which they answered or got the answer for me, without any double talk or confusion. When I offered a counter offer, they came back and explained what the could and could not do to match my offer. They explained in detail and openly why they could not do something I had asked for, but in-turn showed me what they could do to get to the "bottom line" I was looking for. At in the day, I had a new F-150, with a purchase price that I was happy with and felt it was a fair deal. If you want to buy a vehicle at a dealership that is fair, open, direct, honest and does not forget you after the deal is made, go to San Tan Ford. read more

Scheduled my first oil change using their website with comments noting two additional areas needed to be serviced. When scheduling, I selected a service advisor whom was recommended by my sales person upon purchase of my truck. Upon arrival, I was checked-in by the person I had scheduled with and then handed off to another service consultant. When I was doing the walk around with the original advisor, I made mention of the two other service requests of which I was told the other consultant would handle for me. Upon completion of my oil change and tire rotation 90-minutes later, the consultant made no mention of the two other service requests - even though I listed them on the online scheduling request and made mention of them to the original advisor. When I asked him about one of them, the consultant told me he didn't have time to address my other two requests today and would have to make another appointment. His less than desirable attitude and interaction was unexpected and unprofessional. So, now I have to return on another day and take additional time out of my schedule to address these two areas of concern on my truck. My advice to anyone scheduling a service request in addition to their normal oil change and tire rotation is to call to make your appointment to ensure all concerns are scheduled. I'm unsure if the service advisors or consultants read the customer requests/comments when scheduling online. read more

Nothing but 5-star experience when I have been there to buy my truck or for service. I'm not buying these other less than perfect reviews; I think there are some people you will never satisfy and just have to complain, or have an axe to grind - there are such things as bad customers too, you know the ones that push you to the point that your people skills really get tested and you push back a bit when you get disrespected then they blow it out of proportion and write an angry, one-sided letter always trying to get something for free or get someone in trouble. Anyway, enough about those sad people... My sales experience with Rob was great! I didn't even think I could buy a car, but I found sincerity in trying to help me despite my circumstances. When I received a phone call a few days later, I was scared to answer - I thought they were going to tell me to bring the car back, I heard Rob laugh a bit and he said, "nope, just wanted to say THANKS AGAIN". Been back for my free first oil change (which I negotiated in the deal) and found everybody to be very friendly. Yes, when I pulled into the wrong area I was 'attacked' by 2-3 salespeople, but was politely directed where to go for service (you gotta give them a break, they are just trying to earn a living...again it's all about perspective I guess). Bottom line....I had better than expected experiences and will continue to go there and recommend my friends there too. read more

After reading the reviews already written I am perplexed. We just went to San Tan Ford this weekend and bought a 2016 Ford Explorer and we could not be more pleased. We were greeted by Shannon and she was an absolute pleasure to work with. She didn't pressure us at any point. She was very honest with us and did everything she could to get us what we want. She ensured my kids (7&9) stayed entertained and full of snacks. Her manager Justin came out and helped out with questions that we had. Shannon never tried to BS her way through any questions we had. She was always willing to go get the correct answer for us. Jason our finance guy was amazing, got us a great rate and was a pleasure to work with. Then lastly, Justin (another Justin :)) Helped us out with getting started with the car. Even though my kids were completely done he got us through the orientation of the car quickly. Oh and lastly, it was night when we left, but when the car was brought out and we walked up Shannon was already on her way with her manager Justin because she told him that the car wash done was unacceptable and it needed to have an acid wash done. We would have never noticed since it was night time, but she was right on it. I am curious to see how things progress int he future. So far I have absolutely nothing negative to say about San Tan Ford. read more

If you are looking to buy a car or truck you NEED to go see Rod Hansen at San Tan Ford. I went there yesterday to look for a small used car that is safe and reliable. Being a woman alone I had made sure I did my research before going. I was greeted by Rod with a big smile on his face. He was very relaxed and not pushy at all which made me feel very at ease. I informed him was I was looking for (small used car, safe, reliable, not to many miles). He asked all the right questions then eagerly showed me some of the cars that were available. My eye keep being drawn to the new Ford Fiesta's but new was not in my budget. When I mentioned how I liked the look of the Fiesta and had read on line that it was ranked 3rd in best small car but just couldn't afford a new one he did some checking and found the day before they got in a 2014 Fiesta SE with 1700 miles on it. Let me say I fell in love!! Test drove and loved it even more. Rod had found me a (relatively NEW) 2014 at a used price I could afford :) !!!!. Warranties got them.... and they gave me extended warranty and a great reduced price! My son and daughter in law went to San Tan Ford earlier in the year and had gotten a great deal on a truck and guess what Rod Hansen was the one that helped them!! Tina M read more

Update July 2016: Had to bring car back in for service. At least this time there were notes in the system so didn't have to shell out for new cabin filter or air filter. Brandon helped me this time around (bolt in rear tire), and I added a star due to his customer service. He stayed late, took his time to help research prices on replacement tires, and was extremely patient and helpful. Kudos to him for great customer service. Brought my 2014 Mustang in for its oil change, and I get that they offer the cabin filter and air filter change as well. While I made sure to note the air filter was a reusable one and not to throw it away (which was respected), my $40 oil change turned into $90 because they decided to change my cabin filter as well, AFTER it was changed last time (5K miles previously). Now, in talking with the service person I mentioned the cabin filter was changed last time because of how difficult it is to get to it (behind the dash, through the engine compartment), and it should also be on their computerized records, but even if both of those were ignored, I fail to understand how a CABIN air filter would need to be changed at 5K miles. This seems like an unnecessary and inappropriate charge. read more

I looked on their website first to give me an idea of what I wanted. I found a F150 XLT that had what I wanted in my favorite color. I called to see if they still had it in stock, they said they did. I told them I would be right down to take a look at it. When I got there we drove around the lot to see what else they had available. I didn't see one I liked more than the one I saw on their website. But I didn't see it and was concerned that I was about to be tricked into buying something else. But to my surprise, they had the truck running, cooling down with the AC on for me to check out. I almost started to look for the red carpet! The salesman was very courteous, answered all my questions and showed me all the features. I took the test drive and was sold on the truck. Now for the financing. It was painless and I have the good feeling that I got a really good deal on both the truck and my trade in. They did the research to find the best finance company for us. It was late in the day and they closed, but they didn't rush us out. They stayed to sync my cell phone with the truck so I wouldn't have to come back or try to figure it out myself. This was my best vehicle purchase experience ever. read more