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    Parts Authority

    4.5 (4 reviews)
    Open • 7:00 am - 3:00 pm

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    8 years ago

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    AutoZone Auto Parts - This is my old radiator cap. It's missing part of the middle piece

    AutoZone Auto Parts

    (55 reviews)

    Went in very irritated because my battery was going dead. I just needed a socket wrench to pull the…read morescrews off. One guy behind the commercial customer service desk said he couldn't help in case the phone rang. The other kid had a line of 8 people. I did use my customer service Karen voice and said you only have 2 people working and everyone in line stared at him for a second. Then he went and found an older guy. Probably like 50 not crypt keeper old. He helped me find my socket wrench then disappeared into the batteries. A lady with a socket wrench and audacity thinks she can do anything! Anything had another idea. But the guy, I shall dub him Richard, (no idea what his real name is) came out wheeling a cart and great hair. He stops and uses a big knife to open my wrench goes about his business. Me, still full of audacity and the a vision, have no idea how to use this socket wrench. Richard comes back over and shows me how to use it like an angel a windshield wiper shot my way. He then turns into dad mode and does pretty much everything but I did tighten two screws! And so the perilous journey of a girl with a dream concludes as Richard wheels away a dead battery and I drive off in search of dinner. Only 3 stars because live customers should be more important than a phone call that might come in.

    Most AutoZones struggle with customer service, but this location was especially frustrating…read more I waited at the counter for about 10 minutes while only one employee was helping a customer. Meanwhile, two other employees were standing in the back talking and completely ignoring the fact that I was standing there. Not even a simple "we'll be right with you" or "thanks for your patience"--just nothing. A little acknowledgment goes a long way, and this location had none. Eventually, one guy came to the front and said "next customer." I walked up and said, "just a few questions--do you guys turn rotors?" His response was, "like go out to the parking lot and mess with them? No." I had to explain to him that "turning rotors" means resurfacing them. Apparently AutoZone doesn't offer that service, which is fine, but the lack of basic knowledge was surprising. Then I asked how much the tool rental was for a brake caliper compressor. He had absolutely no idea what I was talking about. This is a common tool that many people ask for when buying brake pads. Most AutoZone employees at least know basic car parts, even if the service is slow. This location was bad at both. Customer service here was nonexistent and the staff seemed poorly trained. I will not be returning to this location.

    Desert Wind Harley-Davidson - Lethal Threat at Desert Wind HD

    Desert Wind Harley-Davidson

    (346 reviews)

    My husband and I just purchased our third bike from DWHD and I would never dream of going anyplace…read moreelse in AZ. Jerry was super helpful as always and made sure we chose the right bike that we would be happy with. Everyone involved in the process is always super nice and helpful and make you feel welcome and appreciated. And the music is always perfect! :)

    Taking the New Rider Course was one of the best experiences I've had. Before this class, I had…read morenever ridden a motorcycle or even controlled one. Walking in on the first day you meet your instructors, meet the bike, and before you know it, you're riding a motorcycle. As a first-time rider, it can be scary. I actually had to take the course twice, but that wasn't because of the instructors, it was because I needed more confidence. Both times, the instructors were incredible. Natalie and Mark were patient, supportive, and never made me feel discouraged. I truly can't thank them enough. What also surprised me was how welcoming everyone at Harley was on the 2nd day they give you a tour around the shop. Jerry would pop in every now and then crack a joke, and Jazmine from service was always available to answer questions and help with anything motorcycle-related. The course is structured really well. Day 1 is all about getting comfortable with the bike. Day 2 is where your confidence and riding skills really start to grow. By Day 3, you're graduating and realizing how far you've come in just a few days. At graduation, they have you ring the bell, which is a really cool moment. They also introduce you to the Harley community, including events, advanced rider courses, and bike rentals. Even if you're not buying a bike, they're happy to answer questions, help you find parts, or point you in the right direction. Overall, this course gave me the skills and confidence to achieve a lifelong goal. If you're nervous about riding or thinking about getting started, I highly recommend it.

    Parts Authority - autopartssupplies - Updated October 2026

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