Most AutoZones struggle with customer service, but this location was especially frustrating. I waited at the counter for about 10 minutes while only one employee was helping a customer. Meanwhile, two other employees were standing in the back talking and completely ignoring the fact that I was standing there. Not even a simple "we'll be right with you" or "thanks for your patience"--just nothing. A little acknowledgment goes a long way, and this location had none. Eventually, one guy came to the front and said "next customer." I walked up and said, "just a few questions--do you guys turn rotors?" His response was, "like go out to the parking lot and mess with them? No." I had to explain to him that "turning rotors" means resurfacing them. Apparently AutoZone doesn't offer that service, which is fine, but the lack of basic knowledge was surprising. Then I asked how much the tool rental was for a brake caliper compressor. He had absolutely no idea what I was talking about. This is a common tool that many people ask for when buying brake pads. Most AutoZone employees at least know basic car parts, even if the service is slow. This location was bad at both. Customer service here was nonexistent and the staff seemed poorly trained. I will not be returning to this location. read more

I went to check to see if my battery warranty was still good. It is until this August. Yay!! The very nice colored woman helped me. She put new one in and everything. Shoe was pleasant. She made small talk. She was very friendly. Sale put my mind at ease. read more

AutoZone is the first place I always head when in need of car parts. And, today they charged the dead battery on my Mercedes Benz for 90 minutes, after which the car started right up. Free of charge. It had sat on the street for 4-5 mos., so I was grateful for their service. They have always helped me out whatever the need. Friendly service too. Hats off to Juan and Eddie and the rest of the staff at store 845. read more

Thomas told me I had a "faulty" car battery. He replaced my battery but forgot to screw it in, which caused my car to shut down on the side of the road. I went to the dealership the next day and they told me my original car battery was perfectly fine. Thomas needs better training, especially if he's authorized to put in his two cents about my car battery. read more

drove our car that most certainly needed a new battery, when we walked in we were greeted not so kindly. She told us to go to another AutoZone because they did not have their battery tester read more

Jonathon helped us out a lot pretty genuine dude . Had my guard rail fall and he helped patch it up in the heat for us.

I just wanted to let everyone know that I have found a knowledgeable and helpful employee at this AutoZone Store on Dobson Rd. Store # 2785. His name is Danny. I had been to 3 AutoZone Stores in the past few days trying to fix the problem of my SUV running hot. I had the best experience at this AutoZone Store with their employee named Danny. He helped with getting the new hose onto the overflow tank. Told me where the 2 small leaks in my old hose were. Then we were getting a new radiator cap as mine had started to fall apart from the SUV running hot. I had to go to a different AutoZone for my radiator cap. Talking to the employees at the 2 other AutoZone stores was a frustrating experience to say the least. I went to put the radiator cap on and it wouldn't go on. I tried to explain my problem to the employee at the AutoZone where I went to get the cap... and all I basically got was " I don't know". I went back to the AutoZone on Dobson Rd. the next evening hoping Danny would be working, he was. I explained the problem to him. He went out to my SUV and immediately figured out the issue. The old cap had broken apart in the neck of the radiator. Danny got some pliers and carefully worked on getting that piece out, explaining to me what needed to be done in order for the new cap to go on. Danny got the broken part out & the new cap went on perfectly. Danny was amazing. Went the extra step to helping a customer. I was so relieved to finally be able to have this 3 day problem resolved. I live an hour away in Casa Grande. I had been in Mesa visiting my parents when the running hot issue happened with my SUV & was due back home. If ya all want a knowledgeable employee at an AutoZone - plz go to the store on Dobson and ask for Danny. He didn't make me feel like I was bothering him when I went there with my 100 questions and actually wanted to help! The other AutoZone stores that I had been to- the employees looked at me like I was speaking a new language. Danny is a valuable employee! He should get a raise. Maybe he should train the other employees at the other 2 stores abt customer service. Danny took all my stress away by helping me with my SUV issue. And he did it with a great attitude and a smile. I just can't say enough about how helpful and knowledgeable he was. I am not one to give reviews, but I just felt this one is well deserved. Remember - Danny at the AutoZone Store on Dobson- he is the employee that can help you! read more

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Came in looking for a part, the employee came out and helped me diagnose what was wrong, told me what I needed to rebuild it, told me how to rebuild it, and sent me on my way with no hesitation. It was a problem. I was struggling with for months, and he explained it very well and very clearly without trying to upsell me on anything. I wish I'd gotten his name, but he's got a little tattoo on his neck. Thanks for helping so much. read more

Jonathan was amazing he helped me so much!! I love this AutoZone, I am never disappointed by this location !

Had an issue with my vehicle and just needed someone to check my OBD. They wouldn't even come out to look at it and told me I could buy something to check it. This has never happened before and the employees are usually helpful. Will not come back to this location again. read more

Ashley is the new Manager at the Auto Zone off of McClintock. What an amazingly helpful, knowledgeable and kind human being! She helped me figure out some aftermarket front lights for my car. Saved me $75 bucks in the process. Go see Ashley .... She'll be able to help. read more

I don't have jumper cables right now, so I was hoping I could rely on auto zone to charge my battery after the shop left my lights on and I didn't notice since it was daytime. Auto zone kept giving me mixed messages when I got there. They could recharge it, but they couldn't take it out. Since I got my last battery from auto zone I said, "But if I buy a battery, don't you take it out?" The manager Patrick K. said "Yes but it could take hours." The tech came out to look at it and said, "Oh yeah I charged one like this today and it only took 15 minutes." But when he came back from telling the manager, he said, "Sorry we can't do it, we also don't want a car just sitting out here while we charge it for however long." Wtf? So I get there, I'm stranded and then taken advantage of. I don't have the tools or knowledge to take out my battery at home and bring it back. I am disappointed auto zone isn't treating their customers knowing some of us are like that. Plus isn't an empty lot worse for business? It just seemed like a dumb excuse. So I had pretty much no choice but to buy a battery since I don't own jumper cables and didn't want to pay $60 for a company to come out again and jump it for me. Yeah not going back read more

My battery went out a few weeks ago- my boyfriend and I were fortunate to be close to this auto zone. The young kid (blonde blue eyes- tall skinny) he didnt look us in the eye and mumbled. I asked him if the battery was dead and he said "yes -no- i don't know *mumbling* "do you wanna try a battery to see if it works?" So we buy a batter for like $170 bucks and he installed it. 3 days later I'm driving back to get groceries and my car stalls. Once i take it in to get fixed i found out the way he put the battery in my car is why my alternator went out. You should have someone who knows what they are doing installing the batteries so alternators don't go out. I will be contacting corporate about this because it took $600 additional dollars out of my pocket that didn't need to happen after getting 2 tickets in 3 weeks, replacing a battery, and moving all in that weekend. read more

I wanted to give a huge shout out to Richard T at the Dobson located he took the time and patience to help change out my car battery which had so many issues especially just trying to get it out. I wouldn't been able to do it myself. So a huge thank you and I wish he could of accepted a tip for his time and service. This man deserves a promotion or raise! Thank you again! read more

Worst service ever. I don't know his name but he's an old ass grouch and won't do his job. I asked what speaker would be best for my car and he didn't even try to look it up, he said "how would I know" excuse me? You guys suck. read more

I would give negative stars if I could. Today I pulled into the parking lot and was attempting to park in handicap parking when one of the store employees stopped me and said I would have to park somewhere else because they were expecting a truck. While he was taking to me an Auto Zone semi truck pulled up and when I explained to the employee that denying my access was a violation of the American Disabilities Act, he said there was no such law and if I didn't like it I could leave. Glad I spent 21+ years in the military to be treated like a third class citizen. I hope whatever was on your truck was worth your public reputation. read more

AutoZone Auto Parts - The handicap spot I was denied access for their all super important delivery. - Auto Parts & Supplies Near Me - Mesa, Arizona

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Aaron at AutoZone definitely help me out today. I went to four different Walmart locations and could not find a battery. I was really frustrated but when I went to AutoZone Aaron was able to take out my old battery and installed a new one for me even though it was so hot outside. I'm very grateful!! read more

This rating is specifically for Michael S. I'd already come in and was advised that although my battery was good I should get it charged. I went in the next day and Thankfully Michael assisted. Not only did he run two test on my battery (one good and one bad) he took the time to see if I was under warranty for a replacement. I didn't think I was but he said it would only take a minute to check and fast forward 5 minutes new battery is in, he looked into my check engine light that had just come on and honestly was a breath of fresh air. read more

It looks like the people here don't know what parts to sell even when I show them the car and they let people in without mask.

I called looking for a part. Parts guy puts me on hold for 30 minutes then says he says he has the part in stock then says he has to confirm then puts me on hold for an hour to tell me they don't have it in stock. Get it together guys.... Waste of time. I believe his name was Eduardo read more

On occasion, I have to stop at the car store to get stuff for my vehicle. Granted, I'm not exactly a motorhead who works on cars, but I do buy stuff that I need. Stuff like Windshield wipers, washer fluid, airfresher, and occasional car cleaners that I cannot find elsewhere. So, I go to places like this. I will say, I am not a fan of Autozone after the experiences that I have had here. I've never gone in to get anything complicated, and its usually off the list that I mentioned earlier...washer fluid, wipers, etc. All stuff that doesnt require assistance to find or get. Every single time I have gone in here, Ive walked out frustrated. If its not from the craptastic lack of service, then its from standing in line for 10 minutes to be told that I need to go to a different register. Every time its another knot in my stomach. The last time I was here, was on Saturday. The wiper blades on my Jeep were shot. They died a long time ago, and with my road trip coming up, along with monsoon season, I wanted working wiper blades. I have done this before, and its not my first time. I'm well aware of how to purchase these things. For wiper blades, usually they have a book hanging with every single make and model of vehicle. You look up your specific vehicle, it tells you what size blades you need, and then you purchase said blades. Well, when I walked in I was going to just run back and look at the book myself....customer service here is shoddy, and I can usually find it myself quicker. But this time, I was actually greeted by a very cute guy at the door. I told him what was going on, and he looked up my vehicle in the computer for me. Told me I needed the 21 inch blades, and walked me over. Everything was going so well!! Then he told me he has a few brands to choose from. I told him I wanted the cheapest brand, becuase A) my car is a lease, and I will be trading it in this fall, and B) its Arizona, and we don't get a whole lot of rain here. He tried to talk me out of the cheap blades. ($4.99 per blade versus the next brand up, $9.99 each) He was like "you don't want the cheap brand. They don't last, just get the better ones, thier worth the money." Ok, but I dont want to spend the extra $10 on stupid wiper blades!! I understand what he was saying, but I really didn't want or need the fancy wipers by Rain-X. I wanted something cheap and reasonable. I could tell he was getting a little frustrated with me, but I'm sorry, I want what I want. If I lived in a state that had 4 seasons, trust me, I would have upgraded and gotten the fancier, more expensive wipers. But, its really not necessary out here. I will say, that after I paid, he came out and put the wiper blades on my Jeep. I loved that he did that!! Honestly, I wish I could find another auto parts store in the valley. I really don't care for Autozone all that much, but its so close to my house, I guess I just go. read more

This is the worst AutoZone I've ever been in typically when you walk in and AutoZone they say hi and always ask you if you need help finding anything well today I needed help finding 5W 30 synthetic oil but no one offered to help me I did find it myself and took it to the counter as I stood there there are 4+ employees walking around talking amongst each other no one greeted me said anything to me and one lady just stared at me and said they'll be with you sometime well no one helped me and I guess if you can't have a cashier working at all to ring up the customerThen you shouldn't have any customers don't ever come to this AutoZone it is the worst one ever I buy all my batteries here and have six cars and spend a grip here every year there are so many other choices I guess I'm gonna start trying Pep Boys read more

DO NOT GO HERE. Terrible store. Employees have no idea what they're doing. Stood for 30 minutes to recycle a battery just for them to tell me they can't pay me for recycling it. read more

As a female, I always dread going into auto stores because of how I have been treated or the manner of how I have been spoken too. Today I received some help with my care key battery from Collin, and he was efficient, professional, and most importantly, kind. Thank you Collin! read more

Worst experience I've ever had at an Auto Zone. Employees have no idea what they're doing. I had one sell me the wrong size battery, another try to install said battery and only say it was the wrong one after another customer told them it wasn't going to fit. Only then did he say "yeah you're right." I got a refund and left without a working battery after 2 hours. Seriously save yourself the time and go somewhere else. No one here knows what they're doing. read more

Horribly run store. After waiting 5 mins for the sale person to try to figure out how to do a return, he finally asked the manager who said they couldn't do a return because he couldn't resale it. read more

This is by far my favorite Autozone I've ever visited. They truly take care of their customers, especially Jacob. That man deserves a raise!! read more

My partner and I visited tonight for a battery issue. She was told by Luis that they would be able to remove her battery, charge it, and place it back into the vehicle. We went back home to get my car and return to drop hers off at the store to charge - maybe 10 minutes went by. We return to be told by the manager Michael that they don't do that and refused to remove the battery to charge it. He offered the tools, but wouldn't do it himself. My partner argued with him that we were JUST told they would but he wouldn't budge. He insisted we BUY a battery for him to help us though. Several times. My partner PLEADED with him to help her remove her battery just as a good person, as a favor, and MICHAEL still refused, even after admitting it was a store to store policy so he COULD help if he wanted to. After calling the district manager myself to clarify this policy, because you never know what connections customers have, Michael suddenly wanted to take the battery out as a courtesy to us. Still refusing to admit it's a common service done by Autozone! I walked back into the store and spoke with STEVE, the store manager, who was also rude and disregarded me stating he had to get to the 3 phone calls that were waiting to which I reminded him one was HIS boss, Hector, who I had just called about our issue he was literally trying to walk away from. He still walked away. Michael then told us that if he removed the battery and placed it to charge, depending on the charge, the battery would break. Never have I ever been told this regarding charging a battery, so we knew Michael didn't mean well. We left to Broadway and Extension and had much better service from their manager, Trane, who didn't hesitate to help us as soon we told him our battery died. And he never mentioned it would break while charging. Do NOT trust this location, go down to Broadway and Extension!! read more

BE CAREFUL ABOUT THIS LOCATION!!! These guys are ok, it's best to double check what car, year, and edition you have because the staff can give you wrong parts as what happened to me. I needed brakes for my 1999 Toyota Camry. The cashier gave me disc brakes for the rear. Turns out, after I had taken the wheels off, they were drum brakes. Therefor I had to put the wheels back on and drive back to Autozone to get the correct parts. They also tried to pull a fast one on me. I purchased some spark plugs and while I was getting my wallet the cashier grabbed some of the small packets of anti-sieve that they have for spark plugs as well as brake grease. He never asked me if I needed them or even mentioned them. I didn't need any of this stuff because 1) you never need to put anti sieve on spark plugs and 2) even if I needed this stuff I have plenty at home. Luckily I noticed him placing them in the bag and told him that I didn't want them. read more

James and Lleah were a great help during our visit today. Got me all squared away with my engine light and warranty on a part. It blows me away how they can both do their job so well and still maintain a smile on their face while doing it. I will be making this my number one autozone because of our visit today. Highly recommend! read more

Had the best experience at this location thanks to Aleah. When I called the store she knew what she was talking about and when I arrived to the store she took good care of me. Just an FYI a women also knows how to do a mans job. Thank you so much Aleah this will be my store now!,, read more

Great service, great employees. Will be coming here for all my auto needs and let family and friends know to come here as well

Good story to get auto tools or oil for your vehicle at a good price and they will help

Rude and unfriendly customer -service rep and manager are not a cool way to start off the morning. It stumps me why a customer service rep would ignore the only customer present at the counter waiting to pay and be assisted. Meh, I won't be back to spend my money at this location read more

Probably the worst autozone in Mesa to go to. Crackheads hovering around the parking lot around your vehicles. Customer service has always been bad, I've been here a few times over the years and it's always slow service and takes forever for an employee to help you. Would not recommend this location as it has such poor customer service. I've never had a good experience going to this location and will most likely not be back in again. Autozone, get your stuff together, I like your stores but not this one. read more

I had a headlight out so I came to Auto Zone to get the part. I was fortunate enough to be helped by Tyus E. He saw that i was carrying a sick child while I was paying for the bulb, meanwhile my other child was running around the store (7 is an active age). I didn't even have to ask him.... since the store wasn't slammed at the moment, he came out to change it for me. And thank goodness he did-- easy as it sounds, the job caused his hands to get dirty. So I was spared that task. Thank you, Tyus! read more

Great service. Came in on a rainy day and left within 10 minutes with new windshield wipers. The guy was super helpful and even put them on for me! read more

The two yung employees helped ignoramus me how to car. Fetched me parts, got me the best package deal, even swapped me out when I had to return for a different part. Great service. ^o^ read more

An associate named Josh helped me out. He was friendly and helpful. My battery had died that morning and everyone told me to go to Costco for a new battery but they don't open until 10am and I have work at 8. Lucky for me the battery was purchased at Autozone by my father years before and was barely still under warranty (a month before warranty expiration). Josh installed the new battery and cleaned the corrosion off the terminals with no charge to me and I was able to still make it to work and not have to use a PTO. As much as I love Costco I think I'll keep going to Autozone for my batteries. read more

This store sucks wasted 20 minutes yesterday said they had a gasket at this store from the Dobson store wasted another 20 minutes today in Oscar at the Dobson store goes no we show one but we don't have it and then he doesn't take it off so it still shows one so every single person thinks that that part's still there save your money and go somewhere else and your time read more