I would shop here again if I had more money Isaac Granados is awesome I'm referring him to everyone I know until I can come back read more

I had a very disappointing experience at Carizona. I spent hours at the dealership working through a deal with Danny and a manager. I was presented with monthly payment numbers that I agreed to. I literally signed an agreement. Before signing, I made sure to ask all the right questions. I verified the monthly payment multiple times to ensure I understood exactly what I was signing. After signing the initial agreement, purchasing car insurance, paying my down payment, and providing six references along with proof of income and residency, I was brought into the finance office to sign the final paperwork--the last step before receiving the keys. I signed several documents (privacy forms, warranty paperwork, etc.) before we got to the retail installment contract showing the loan terms and monthly payment. This is where I felt like I was hit with a bait-and-switch. The monthly payment on the contract was about $100 higher than what we had agreed to. I immediately spoke up. We had agreed to **$389/month**. The contract said **$482.09/month**, while the finance manager told me his computer showed **$489/month**. Somehow there were three different payment amounts for the same deal. At that point, I was told they could no longer honor the payment we had agreed to. Whether that was because of the bank or dealership management was never clearly explained. We asked them to honor the agreement we had already signed, but they refused. Instead, they countered with a payment of around $450/month, even though I had repeatedly stated throughout the 7-8 hours we were there that my budget was **$400/month or less**. I walked out of the finance office without signing anything further. To their credit, the salesperson I worked with genuinely tried to make the deal happen, but the final decision appeared to come from management or the finance department. We ultimately left without purchasing the vehicle after spending nearly an entire day at the dealership. We had actually tried to leave around 3:00 p.m., but were assured they had found a vehicle that fit my budget. Unfortunately, that fell apart at the very last step. After canceling the deal, I was understandably concerned about getting my money back. Thankfully, the dealership did process a full refund, and Victor was very responsive and quick to provide documentation showing it was being processed. My insurance company also refunded my policy. Overall, I left feeling that the sales process lacked transparency--which is ironic, because "transparency" was mentioned repeatedly throughout the sales presentation. If a dealership cannot honor the payment being presented to a customer, that should be made clear **before** someone spends hours completing paperwork, purchases insurance, pays a down payment, and provides extensive personal information. While I appreciate that the refund was handled appropriately, the overall experience was frustrating enough that I chose to continue my car search elsewhere. I would encourage anyone shopping here to carefully review every document, verify every number, and avoid purchasing insurance or handing over money until the final loan contract is in front of you. read more

My son went here to get a truck. Antonio Noah messed up the paperwork and put my sons down payment and other notes on the wrong truck. When my son went down there to pick up the truck they brought out a 1500 instead of the 2500. Then told my son that the 2500 was in the shop to fix a part with the AC. The sales manager, Isaac promised him a full tank of gas, a free oil change, and $200 off. Didn't get any of it. Told my son the truck wouldn't be ready for a week to fix it. He went and picked it up last night and the don't work blows hot air through the defrost vents. When he went to call couldn't get hold of anyone and no one is calling him back. Do not buy a vehicle from these people.They took advantage of a 20 year old kid. read more

Lesson learned, when they tell you the car is sold as is. Either bring a mechanic or know what to look for when buying a used car. I had to go to Discount Tire to get a tire repaired and found out that one of the other tires needed to be replaced and that was less than 2 months from when I purchased the car. read more

Worked with Nathan on a purchase and trade in. Made the whole process easy and was and easy guy to work with. Unfortunately when I got home my front driver side tire was flat. I was told there were new tires on the vehicle. It was Friday at around 3pm and service department said they wouldn't be able to see the car until Monday. I drive for work and I traded in my car for this one so I had to do to discount tire for new tires. They said there were 4 small punctures on the inner sidewall that couldn't be repaired. Hoped Carizona could make it right but they have said there is nothing they can do. Just sucks because I expect the car to be in driving condition. read more

Great staff, overall energy of the place was uplifting on a rainy day. 7/17/26 Trey helped me out and provided a professional and supportive first time experience. Will recommend read more

I haven't purchased a vehicle from Carizona but I use their service department often. I highly recommend using their service department as they are honest and very customer friendly. Will is a great person and very thorough in letting you know what your car needs or doesn't need. Try them out you won't regret it. read more

Carizona Timeline September 7, 2025 - Purchased 2016 Kia Optima from Carizona (Odometer: 94,131). September 8, 2025 - Noticed an odor; Jiffy Lube confirmed the vehicle had no cabin filter and low oil levels. September 8-12, 2025 - Observed white exhaust smoke from the tailpipe at all hours. September 16, 2025 - Greulich's Auto confirmed the white exhaust smoke and recommended an engine inspection. I declined, citing the 15-day / 500-mile implied warranty. September 18, 2025 - Will (Service Manager, Carizona) confirmed engine issues requiring full replacement; estimated two-week repair time. September 19, 2025 - Lissa Irvin (General Manager, Carizona) stated we must keep the car or lose our down payment, which is invalid and coercive. September 20, 2025 - Visited Carizona; spoke with GSM (Don or Rob) who refused assistance and repeated that we must keep the vehicle. September 22, 2025 - Received an email from GM Lissa Irvin stating the car was ready within 48 hours and must be picked up by September 26 or fees would apply. September 22, 2025 - Contacted LegalShield and was referred to Davis Miles Law Firm. September 22, 2025 - Attorney Tracy (Davis Miles) advised not to retrieve the vehicle and instead have it towed to an independent dealer. September 26, 2025 - Vehicle towed from Carizona to Courtesy Kia. September 27, 2025 - Courtesy Kia's initial diagnosis: improper engine installation, damaged serpentine belt, warped hoses, and bent engine chassis. September 27, 2025 - Check engine light appeared; Courtesy Kia confirmed the intake manifold was defective and the engine required full replacement. September 27, 2025 - Odometer: 94,544 miles. October 6, 2025 - Davis Miles sent formal demand letter to Carizona requesting: - Loan unwind and reimbursement for all expenses, or - Proper engine repair by Courtesy Kia. October 28, 2025 - After no response, lawsuit filed and Carizona served. November 10, 2025 - Vehicle remains at Courtesy Kia; estimated repair cost: $5,000. Resolution Attempts 9/21/25 - Opened complaint with Better Business Bureau (BBB) 9/22/25 - Emailed GM Lissa Irvin requesting loan unwind (declined 9/23/25) 9/22/25 - Filed complaint with Arizona Attorney General 10/12/25 - Filed complaint with Consumer Financial Protection Bureau (CFPB) 11/07/25 - Filed complaint with Arizona Department of Insurance & Financial Institutions For those with similar issues - email me, cmontiel05@gmail.com - I have so much more document. Read other reviews. P.S There is no Carizona its MP Auto Sales LLC read more

Carizona - second engine - Auto Parts & Supplies Near Me - Mesa, Arizona

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Horrible and rude customer service. I simply wanted to see inside the vehicle before giving over my information. I have been buying cars for 25 years and never had a dealer not allow me to at least look inside the vehicle. The would not unlock a car for me to see inside. Had a manager come out and was straight and to the point about it, super rude. read more

Carizona - Proof I was here.... - Auto Parts & Supplies Near Me - Mesa, Arizona

Said no down and no credit went in they denied me immediately no helpfulness. Never go here didn't even get to take car I wanted to the freeway to really test it out. This place has bad reviews already I should have listened don't go here you have better luck going somewhere else. The car was a mustang gt and I immediately noticed the check engine light ac did not work and for 13,000 is insane for a car like that, like i said never go here ever they sell lemons. read more

Worked with Faruk at Carizona and honestly it was way easier than I expected. I usually hate dealerships but he wasn't pushy. Sent me a video of the car before I came in which helped a lot. Car looked the same in person, no weird surprises. Whole process was pretty smooth. read more

: I can't say that I'm 'happy' with Carizona, but I will give the manager Lisa some credit for resolving a few of the issues I had. She sent a guy out from Mesa to Peoria to give me a check for partial payment of the tires and he polished my headlight (picture) as originally promised. Thanks, Lisa! read more

Tony, Jamie, and Marissa took good care of me. Got me in. Got me out. Go give them some business.

Car is listed for $16,255 and then when you contact them they said its $17,795. Steer clear of this place! The employee, Christian lies! ZERO stars read more

The manager and sales men are a bunch of liars. They sell nothing but super defective vehicles this place need to shut down FAST. The manager needs a taste of his own medicine and hope he gets karma for robbing people of their money. I bought a vehicle full of problems and they will DENY everything that's wrong with the unit just to waste your time and money. They don't care to solve the issue for you. They can care less. The manager is a coward all he is focused on is taking peoples money. They give such un professional "inspections" just to get the vehicle on the floor and scam a customer. DO NOT come to this dealership stay away. The service person is a total complete asshole and will not help you fix a thing. They love to sell junk .Legal action is going to be taken with them. They will pay for what they did to me. Don't go . What a disgrace especially the managers. read more

I bought a Truck here a few years ago and not put much milage on it and have been replacing major things that have been worn out before then should have! I take it to have the injectors replaced and the PCM goes out while they start it. They hook up a computer to it and find out the mile on the dash and the mileage PCM don't match by more than 100,000 among other problems they have to just change the injectors. if you buy a vehicle from here take it some place and get it looked at first. If they won't let you, I'd walk away! read more

Run away - the "Sr Sales Manager" is a liar and a thief. The auction vehicles they are buying are NOT in good working order. lipstick on a pig! They'll talk a good game, and then do NOTdeliver. $500 refundable deposit not being honored. Ridiculous! read more

Carizona - An agreement to refund - Auto Parts & Supplies Near Me - Mesa, Arizona

We love Johnny! Johnny is very personable, accommodating and easy to work with. We would definitely work with him again.

When I first went in there, it's a very large dealership. There's a lot of cars neatly stacked all over the lot. You could actually drive through the lot and pick out your car. My experience with the sales people and Finance was very joyful. read more

Carizona - These are just some of the people that helped. - Auto Parts & Supplies Near Me - Mesa, Arizona

Tre Jones was a complete doughbag asshole he spent more than half the sale shit talking my co-signer to his face about not being able to drive a manual, and the thing is I could've gone through with the sale except tre was so unprofessional and just plain rude the whole time i have never experienced a ruder salesman I've never taken shit from anyone like this, especially a salesman at his dealership for no reason other than his ego?? Ridiculous. read more

Nathan is awesome!!! Will make buying a car easy for you and make the transaction pressure free and comfortable. I recommend Nathan and Carizona for all my future vehicles read more

Do nit purchase a car from this dealership. Deceitful sales tactics, unprofessional and strong arm tactics. Do not leave ANY deposits! They WILL keep it !! They will use it against you to get more money from you. read more

purchased a vehicle for the breaks to completely stop working on the highway not even a month later. asked Brandon if there was anything he could do since he's the one who helped me with everything, to not hear anything back. So now I'm stuck paying for a car that hasn't worked for over a month. read more

Jordan was the Best he was efficient and patient with me and understood my needs I'm so excited to come get my 2nd car from Carizona Thank you MsShannon read more

Brandon met me by the door to the showroom and from then on, it pleasurable. He seemed like an old friend and was very easy to talk to. He got the car I wanted to see and I bought it. This experience was such an enjoyable one, not like one might think of a car dealer. As I left, he said to stop by and say hi to him anytime. read more

Tony got me in and out quick and easy. Great experience overall. I will be back next time I need a vehicle.

This place is a low rent business. To take advantage of people in the manner that they are is unbelievable. I have been looking for a good used car, I found a 2015 JEEP COMPASS SPORT Miles - 92,240 / Price yesterday 3/31 $7964.00 TODAY yes TODAY $11,999.00 Tariffs have been put on hold for a month. This is a vehicle that has been in the US for 10 years not shipped recently to Arizona. No new parts have been needed in the last 24 hours. a $4,035 increase. TALK ABOUT TAKING ADVANTAGE OF PEOPLE AND POTENTIAL CUSTOMERS. I WILL NEVER DO BUSINESS WITH CARIZONA EVER! IF THEY TAKE ADVANTAGE OF PEOPLE WHEN CAR SHOPPING - JUST THINK OF WHAT THEY WILL DO IF YOU NEED A REPAIR...CAN YOU SAY BEND OVER? I have the advertisements if you want to say that you did not do this...I call BS read more

Carizona - TOP PHOTO EFFECTIVE 4/1/25 BOTTOM PHOTO 3/31/25 Can you make $4,035 in 24 hours? Guess you need to be a Carizona dealership. - Auto Parts & Supplies Near Me - Mesa, Arizona

Excellent car sales price. Professional, honest, transparent salesmen and sales manager, honored all verbal promises of pre-requisite repairs to used vehicle before selling it to me. The bank approval process was the only part I didn't enjoy, the paperwork part, but that's not something they can really control. There were a lot of moving parts to the deal process and for that, communication couldn't have gone much better than it did. The team here operates with cool professional attitudes with as few delays as possible. My car needed several days for repairs, and was completely satisfied with the presentation of a five year old used Forester, fixed up and detailed ready for work. Thank You to salesmen Jesus and manager Suna and financial director Brent​ read more

Never had good luck with used car lots. Everyone is always so quick to be disrespectful and somewhat rude. NOT WITH THESE GUYS!! Despite the reviews I've read, I still went in and looked at a vehicle I have been looking for. I had all my ducks in a row & knew what I wanted to look at. Upon arrival I didn't see the vehicle on the lot BUT, I was greeted by Daniel. Unaware of carizona having a rooftop full of vehicles as well, Daniel found it & drove it on down so I can check it out. I checked out the vehicle and then test drove it. I made it very clear to Daniel my needs when it came down the numbers I wanted and himself & Levi got me where I wanted to be. Brent in the finance office also did a great job and explained everything to me leaving me with zero questions! It was all so smooth and quick, they took care of me. All of the people were very professional & very nice. Thank you Carizona so much for the expertise. God bless you all! 10/10 would recommend this place! read more

Carizona - Daniel - Auto Parts & Supplies Near Me - Mesa, Arizona

Found a very nice vehicle online at a fair price, so I contacted Tyreese to find out if vehicle was still available and he said it was. As I was about to go down and possibly buy vehicle, he increased the price of the same vehicle by 3K$ no more than 5 minutes after I showed serious interest. And I did screenshot the whole situation for proof. I don't do business with scammers. read more

I had a great experience here until I called back about the IOU I was given. I just purchased a truck this past Saturday. They wrote the things I was requesting on a different paper and gave me someone else's information. Following the purchase of the vehicle I got an inspection done and there are filters missing and the battery is failing along with the washer pump being defective. I now have to spend even more money to get these things replaced since a proper inspection was not done on the vehicle before selling and they refuse to help with the cost. I hope I at least get the IOU resolved. read more

Jimmy was the best!!! Very great salesman 100% recommend jimmy. Great experience overall happy with my purchase

Walked in with my husband and my elderly mother. We had our eye on a specific Mazda we saw online that we intended to purchase for my mother. We'd gone to other car dealerships in the area and felt the salesman pressure of those guys to sell, sell, sell so I decided we would never buy from them. Upon walking in at Carizona in Mesa, a slew of salesmen began their way towards us...Meanwhile, I dipped, dived, ducked and chuckled inside while passing them up and pointing out who I preferred to work with... Personally I chose the sale guy that best represented our family and who didn't rush us at the door. In fact, we ended up having a great experience with him. His name is DARIUS. He was friendly, kind, patient and very helpful in answering questions. Best part is, when he didn't have a specific answer, he went to his manager to get our questions answered. Personally I prefer someone to do that than to make up a lie or take a random guess just to appease the customers. Darius was genuine and gave us plenty of options and space to choose and even though we ended up purchasing a vehicle through family, Darius kept in contact with me to the very end. I absolutely recommend his expertise and if I could give HIS PERSONAL SERVICE 10 stars, I certainly would. I believe if more sale folks were like him, customers would end up writing greater reviews. If for some possibility this review makes it to the owners and sales men. I just want to thank you Darius for your help! If I am ever in the market to buy again, I will 100% reach out! Carizona and other dealerships should watch out. This guy has the full package and is an asset to the company. (((5 STARS))) read more

Carizona - (Inside Carizona) Photographed: Sales Manager and our writer: Darius (Ask for him; he's amazing!) - Auto Parts & Supplies Near Me - Mesa, Arizona

Best experience I've had at a car dealership in a long while. Went to a Chevy dealer and I didn't feel like a person just the person they were selling to. Carizona was a completely different experience Trey was incredible- professional and friendly. If I even need another vehicle I only want to work with Trey and the Carizona team. read more

Service dept was Friendly as can be. Will took my car in on a Friday had it apart the same afternoon and got my car back to me as fast as he can Will is the man and can get you back into your car as fast as he can thanks man Car runs great read more

I recently visited this dealer as I shopping for a new car. I saw a car I really liked and spoke to one of the salespeople Silvia about it. I came to Carizona looking for a 2010 Camaro SS which has a vin number (2G1FK1EJ4A9219233) She immediately turned up the pressure about my down payment, my credit, etc to obviously make the sale. I told her that I wanted to take the car to my own mechanic to get checked out. After a lot of back and forth she finally let me. I took my car to a credible Mechanic. He was shocked at the amount of work that needed to be done such as DTC SCAN, DRIVER BELTS/TENSIONER, RADIATOR/HOSES, TRANSMISSION CONDITION WAS POOR,MOUNT CRACKING,FLUID LEAKS, DIFFERENTIAL(BUSHING CRACKING).(Here's pictures below) I can't believe they were going to sell this car to the public like that. Finally, they agreed to fix the stuff. Once they fixed it I asked my father to come to the dealer with me as I was already uneasy. He discovered that besides being initially misled about the condition of the car there was still a lot of work not done to the car that was still broken. On top of overcharging for the car according to fair market value they charge about $1400 extra in dealer fees which in my opinion is a way of deceiving the public with the advertising My father asked them to further negotiate to obtain a fair price, but they refused. I feel as they hid the necessary repairs, hid the dealer fees until the very end and after I had invested so much time and effort, they thought I would just go with it. THERE IS A REASON WHY THEY HAVE A POOR RATING MY RECOMMENDATION IS BUY ELSEWHERE read more

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Unfortunate; Do Not Buy. Spent 7 HOURS here with my dad to purchase my first ever car. Was excited and happy to see the carfax checked out. +Never rush. Even though I was there for 7hours there's plenty that I should of done and regret now. +ASK QUESTIONS! Take that extra step & cash to do a diagnotistic at a different shop. It's been barely 40 days later.. Start up needed to be replaced, constant engine maintenance is beginning to be required (spark plugs burnt out, 4th one broken in place so that means EXTRA $$ to fix), MULTIPLE securement bolts found to be MISSING from gasket underneath engine cover. Called to see if they can honor a well respected purchase and customer but was easily brushed off my both head of garage and sales representative. Asked to acquire any additional information about service car had received prior to being on the lot and was declined, told it was confidential. I had dropped it off at a local shop and the head of garage said that was "unfair" to them and that I should've just brought it to them first. The words used were "We're not lying or anything", that didn't sit right. To each their own. As a customer and honest buyer, I do not recommend doing any business with this dealership. Do your research and good luck! read more

Thanks Nathan for getting me into a car super easy and quick! The car is great and couldn't thank you enough for making such a seamless switch to a new car for me and my girlfriend, definitely check them out in your in need! read more

I was helping my son to car shop. He found a car that he liked at the Mesa location. After seeing the car and wanting to purchase it I decided to have it checked out. Apparently the dealer failed to tell us about m hi multiple expensive repairs that the car would need. This was frustrating to say the least. They fixed some of the items but lots was still needed. Then offered to negotiate so we wasted more time only to find out that they charge ridiculous dealer fees (way over $1000). This was a true used car bait and switch scam in my opinion STAY AWAY read more

I have never had a better experience in the automotive industry. Took my car in for a couple engine services and couldn't be happier. This team gets you in and out on and on your way. Excellent communication and customer service read more