Best experience I've had at a car dealership in a long while. Went to a Chevy dealer and I didn't feel like a person just the person they were selling to. Carizona was a completely different experience Trey was incredible- professional and friendly. If I even need another vehicle I only want to work with Trey and the Carizona team. read more

Service dept was Friendly as can be. Will took my car in on a Friday had it apart the same afternoon and got my car back to me as fast as he can Will is the man and can get you back into your car as fast as he can thanks man Car runs great read more

I hope that whoever reads this review will seriously consider buying a vehicle from someone else. I am going to be honest and specific as to why. Last Friday, I received the Black 2014 Honda Crosstour EXL from Carizona. I spent alot of time asking questions about the car's present condition as well as the history. I used specific terms asking if the body had any fading, deep abrasions or parts that needed replaced, past history of wrecks, warping leather, and dents. I asked the salesman to take the car out on the interstate and drive it with me on facetime and we did that. I was told that there was NO body damage including fading anywhere, no dents, no abrasions. The grill was wrinkled and the salesman said they would replace it and did. The center storage box was torn and I paid 65.00 to be recovered and it was done properly. With that being said, I was very dissappointed to see two deep abrasions with what looks like clear epoxy covering the raised damage. Significant fading on gas cap cover as well as the gas cap cover appearing to not fit properly as though it belonged to another vehicle. The lining from the front windshield to the back windowover the top of the vehicle is dryrotted and falling off when I lift it. There is a three inch circular dent over the left back passenger door that looks like it could possibly been hit by a hailstone. But the worst part: The hood is warped and shifts to the left approximately 1/2 inch from tge right and pushing against the body and I have not been able to open the hood. Did I see photos? Yes. Did I see these problems? No. It is as though I was looking at a completely different vehicle. I saved 17,000 cash and paid in good faith to this company and they won't answer my calls to ask about all of these things. The Honda dealership called yesterday to asked about the their refund policy and they said that there is "no refund and all sales are as is." I spoke with Corey on Saturday and he said that he would bring all of these concerns to the general manager but I have called without anyone answering and no one will call me back. Before they received my payment, Mark or the other sales managers answered the phone EVERY time. I never had to leave a message. Additionally, after they received payment for a damaged car ( which I was told emphatically that they do not buy and resale wrecked cars) that there was a delay to deliver because of all of the drivers were being deported due to them being illegal aliens, BUT for 200 dollars more he will see if he can find another company that can deliver the car to Colorado, after I paid Carizona 800.00 already. This is on text. I said that this just does not seem right. Do you mean there isn't one bonified driver with a valid license in Mesa Az that can deliver the car? That is when I should have asked for my hard earned money back. The car was delivered last Friday by an illegal alien after all. Now, I have a damaged car that I have garaged until it can be fully inspected by the highly reputable Honda dealership this Friday. I am concerned for safety issues after being lied to during several conversations with the sales management at Carizona that what is under the hood and the body of this vehicle is NOT what I was led to believe that I was buying. This has to be a different vehicle from what I was led to believe I purchased. If anyone is reading this who can help me, please get in touch asap. If not, then PLEASE, BUYERS BEWARE of CARIZONA! read more

Unfortunate; Do Not Buy. Spent 7 HOURS here with my dad to purchase my first ever car. Was excited and happy to see the carfax checked out. +Never rush. Even though I was there for 7hours there's plenty that I should of done and regret now. +ASK QUESTIONS! Take that extra step & cash to do a diagnotistic at a different shop. It's been barely 40 days later.. Start up needed to be replaced, constant engine maintenance is beginning to be required (spark plugs burnt out, 4th one broken in place so that means EXTRA $$ to fix), MULTIPLE securement bolts found to be MISSING from gasket underneath engine cover. Called to see if they can honor a well respected purchase and customer but was easily brushed off my both head of garage and sales representative. Asked to acquire any additional information about service car had received prior to being on the lot and was declined, told it was confidential. I had dropped it off at a local shop and the head of garage said that was "unfair" to them and that I should've just brought it to them first. The words used were "We're not lying or anything", that didn't sit right. To each their own. As a customer and honest buyer, I do not recommend doing any business with this dealership. Do your research and good luck! read more

Thanks Nathan for getting me into a car super easy and quick! The car is great and couldn't thank you enough for making such a seamless switch to a new car for me and my girlfriend, definitely check them out in your in need! read more

Absolutely love the people here, very helpful and sweet. They helped me and my dad through the process of me getting my car here. William one of the guys helped me and talked me through everything as well as the lady. Definitely recommend this place read more

I have never had a better experience in the automotive industry. Took my car in for a couple engine services and couldn't be happier. This team gets you in and out on and on your way. Excellent communication and customer service read more

Purchased a 2019 used vehicle 2 weeks ago. Had an issue with the check engine light and the Evaporative Emissions Control system. Had exceeded the 500 mile Arizona warranty but in discussing the issue with the dealer they were kind enough to cover the repair at no cost to me. They didn't have to but very pleased with the result. Car runs fine now. read more

Where do I begin with Carizona? About a couple months ago I saw a posting for a sweet 89 Toyota pickup. Per the price, everything had to have been in mint condition, and it was when I went to check it out. A rebuilt engine was advertised, it drove well around the block (for a 35yo truck), and I was able to trade in my low mileage 2017 civic for it. Once we agreed a deal before signing the paperwork, I was ushered to drive it off the lot and home that day - now knowing so the car could technically be in my name if anything goes wrong. A sneaky trick looking back on it as they knew the engine must have been on its last legs. It was either never inspected when the dealership got it or it was false advertising because no later than a couple days, the head gasket blew. This was a saving grace because it turns out the dealership overlooked that a vehicle from that year still needed emissions. I was ushered to sign the paperwork without having the emissions test because they said it didn't need it. I now believe that was coordinated because coolant would've been detected and forcibly notice a blown head gasket, lower asking price, etc. Despite signing the paperwork and taking the truck home, the title couldn't be transferred to my name and sale not fully completed until I got emissions tested and passed. But because of the blown head gasket, the dealership had to do repairs necessary for emissions passing or else the sale is void, and I get a refund. The dealership agreed to do repairs but only the ones necessary despite the issue not being fixed long term. Despite screwing over the advertisement and sale, they still did not want to give me a good working vehicle where I wouldn't have to turn around and replace everything they "fixed" all because they weren't legally entitled. Just happy to get it repaired free of charge, I handed the truck over with fear that they would do a bad job out of spite. While offering to pay on top for better parts, a more extensive job and insurance it won't break in the near future, they refused despite me trying to offset their financial loss (maybe out of spite?) The head of their maintenance did a good job at reassuring me they would do their best. While I appreciate his communication, what started out as a two week turnaround turned into 3 and then into 4 weeks all with a different excuse of what was going wrong. While I have no way of knowing if this was in good faith, I was still left without a car as they wouldn't give me a donor. For a month I was inconvenienced with commutes, groceries, recreation, all forcibly having to trust that they're doing the "good will" job as fast as they could. After week four and hearing another excuse, I threatened to take legal action as they were now passed the 30 day window to get me the emissions test and push through the sale. Despite it needing more time for whatever reason, I was able to get it the same day I threatened them. Funny how that works, huh? Was probably just sitting at the dealership while they make my life a little harder. After finally getting the truck back from them after a month and found loose hardware in the cabin and a louder rattling noise than I remember. But it was running well so that is all I could ask for (legally). I took it to a shop where they could verify this work and fix anything else that wasn't addressed. They found low compression in half of the cylinders and a ticking that makes them think the engine doesn't have much life. They replaced a broken spark plug wire from a cylinder misfiring and a majority of the cheap Chinese hardware and radiator tubes used by the dealership. I am finally glad this nightmare is over, and I have learned a lot, as well as the dealership I am sure. If you're buying a car from them, get it checked out by another place before buying. Also don't drive it off the lot before you're sure about it. And double check everything they tell you and on the car fax. Thanks & best read more

I recently visited this dealer as I shopping for a new car. I saw a car I really liked and spoke to one of the salespeople Silvia about it. I came to Carizona looking for a 2010 Camaro SS which has a vin number (2G1FK1EJ4A9219233) She immediately turned up the pressure about my down payment, my credit, etc to obviously make the sale. I told her that I wanted to take the car to my own mechanic to get checked out. After a lot of back and forth she finally let me. I took my car to a credible Mechanic. He was shocked at the amount of work that needed to be done such as DTC SCAN, DRIVER BELTS/TENSIONER, RADIATOR/HOSES, TRANSMISSION CONDITION WAS POOR,MOUNT CRACKING,FLUID LEAKS, DIFFERENTIAL(BUSHING CRACKING).(Here's pictures below) I can't believe they were going to sell this car to the public like that. Finally, they agreed to fix the stuff. Once they fixed it I asked my father to come to the dealer with me as I was already uneasy. He discovered that besides being initially misled about the condition of the car there was still a lot of work not done to the car that was still broken. On top of overcharging for the car according to fair market value they charge about $1400 extra in dealer fees which in my opinion is a way of deceiving the public with the advertising My father asked them to further negotiate to obtain a fair price, but they refused. I feel as they hid the necessary repairs, hid the dealer fees until the very end and after I had invested so much time and effort, they thought I would just go with it. THERE IS A REASON WHY THEY HAVE A POOR RATING MY RECOMMENDATION IS BUY ELSEWHERE read more

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I was helping my son to car shop. He found a car that he liked at the Mesa location. After seeing the car and wanting to purchase it I decided to have it checked out. Apparently the dealer failed to tell us about m hi multiple expensive repairs that the car would need. This was frustrating to say the least. They fixed some of the items but lots was still needed. Then offered to negotiate so we wasted more time only to find out that they charge ridiculous dealer fees (way over $1000). This was a true used car bait and switch scam in my opinion STAY AWAY read more

I've hired an attorney They flat out lied I have copy of "refundable " deposit Don't shop there And this is not the only platform I will be posting read more

salesmen thy have are overly pushy to the point it's annoying they tell you what you want to hear untill papers are signed and then they have nothing for you if you argue services into your contract they will NOT fulfill them they will cut corners all the way around the car I bought is very nice there's a few things they could have fixed interior some light was out volume knob was broken ac buttons broken but other then that it's a nice car make sure you ask to see full breakdowns of pricing and total monthly payment as I was told one thing and the actual numbers were another thing i mean just read other reviews these guys are not the dealership for you read more

I bought a car from Carizona last week and couple days later found out the axle boots were torn and leaking. I spoke with Will, the service manager, and he immediately acknowledged the issue and scheduled the repair for this coming Thursday -- at no cost to me for parts or labor. I really appreciate how quickly and professionally he handled it. It's rare to find a dealership that stands by their cars and takes care of customers even after the sale. Great experience overall, especially thanks to Will's excellent customer service. I'll update this review after Thursday's repair. read more

Positive initial interaction, but don't trust the company or business model (flipping cars that they don't inspect or improve before selling) Upon arriving, we were greeted and asked if we needed any help. Sales person was approachable and friendly, assuring us that they were a "car specialist" and happily showed us the cars we were interested in that we saw on the website. They initially seemed excited to work with us on a potential trade in and collaborative, being understanding of our needs and "must-haves" Unfortunately, that's where the positive experience ended. All of the cars on the lot were in poor condition from not being maintained. Walking through, few-none were adequately detailed on the interior so there were soda spills in the cup holders, crumbs on the seats, broken parts and trim, etc. One of the vehicles we looked at had been sitting so long the battery was dead and needed to be jumped and had to run the entire time we looked at it to charge back up. Many other vehicles in the lot had completely flat tires from sitting and were covered in dirt from not being washed (it had not recently rained when we went) We shared our pretty specific search criteria, and once on the lot the sales person was reaching for options to show us (which didn't meet our criteria at all) instead of being honest about not having anything that fit our needs, wasting both of our time We scheduled an appointment to come back, which we ended up canceling beforehand because we found something else, and received a surprisingly rude phone call from the sales person, who hung up once we explained we thought we had canceled Between the sales-y atmosphere and blatant neglect of the vehicles on the lot, I would not trust a purchase from this company read more

They had a car I wanted listed at a low price (bait). After speaking with them, the price jumped up $3,000 (switch). I eventually accepted their offer, but they pulled it, telling me they needed to verify the price. I can't prove it, but I think they never had the car listed on the site. They just wanted me to "come in". I'd stay away from dealers that use these type of tactics. There are a lot of honest dealers to choose from. I hope this helps! read more

horrible dealership, super scammy. the managers behind the desk will lie to you to make something work and when you catch on to them then they insult you. read more

they dont know how to fill out an ad with correct information or just have no clue what an automatic vs manual transmission is. I've contacted them about it and after about 3 weeks, they still haven't done a single thing about it. lazy and or incompetent read more

I purchased my 2013 Nissan juke in October 2022 from Carizona. The process was seamless and I was in and out of there in under an hour with my new car! My salesman was amazing as well as the finance manager! Last week my car just completely stopped working and I couldn't figure out what was going on. Thankfully, I had purchased an extended warranty when I bought the car so I called the warranty company and they suggested that I get my car fixed at Carizona. I called and spoke with Will, the service manager, and he told me that they couldn't look at it for about five days so I had AAA tow it to Carizona and waited. Yesterday I called Will to see if they had diagnosed what was wrong with the car and he let me know that it in fact was some blown fuses and also let me know that it was just about ready to be picked up! When we got there to pick up my car, Will let me know that they weren't going to charge me for the diagnosis of what was wrong with my Nissan juke. He also let me know that the parts that were needed to fix it we're not covered by the warranty. I was bracing myself for a huge bill . Will handed me the keys to my car and he said I hope you have a wonderful day. We went ahead and took care of this for you. He said I could tell that this was not a good time for you guys financially for this to happen, and since the part wasn't covered and it was only approximately $50 , he said he was going to take care of it! I will forever be grateful to Will and the whole Carizona team! If you're ever looking for a car, or you need some service work done to your current vehicle, consider calling Will in the service department! He will take amazing care of you! read more

purchased a 2011 G37 for 17,000 which was overpriced to begin with. When sold they gave a fake carfax to show the car hadn't been in any accidents, when I went to sell the car I found out they had gave a fake vin and the car had been in 2 accidents. Be careful with carizona read more

Buyers beware. Purchased a truck here at Carizona Mesa last week for $17k. Within the first 50 miles of leaving the dealership, the check engine light came on. I have absolutely no doubt the engine light was cleared by the dealer as I had it diagnosed and re-cleared and it came back on within another 50 miles. Bad O2 sensor was all I was getting for an error code. Took it to manufacturer 3 days later for an oil change and replace O2 sensor. They informed me the truck needs $3k worth of repairs for steering and suspension as well as another $5k for essentially a entirely new exhaust system. The truck will not pass emissions otherwise. Check engine light returned after replacing O2 sensors. additionally the truck was filthy and I told them to wash it before I left with it. I doubt they would have otherwise. Also, upon taking the truck for a test drive, it was below empty on fuel with the gas light on so I felt I had to make the test drive rather abrupt. After the test drive they took it to get washed as I requested but were sure to not put any gas in it and I just think that was additionally super poor customer service. the truck itself is an 06 Tundra with 106k miles on it. i felt it was a good choice given the brand, i would be very concerned buying any other brand vehicle from this place. I consider myself a fairly seasoned buyer of used cars and feel this is the worst purchase I have ever made. I can't say the check engine light coming on after leaving the dealership surprised me. Carizona and it's employees give that kind of shady vibe. Fortunately I am NOT registering the vehicle in AZ and the state I am registering it in does not have emissions standards. **Lastly, I ran a CARFAX on this vehicle before purchasing it, I feel I was a little misguided by the CARFAX as it suggested the car was worth $16,500 and only one previous owner. It did show that it had failed an emissions test recently and for myself not being from AZ and how strict they are about emissions here, I didn't think much about it** read more

Carizona - Auto Parts & Supplies Near Me - Mesa, Arizona

2012 Chrysler Town & Country The salesperson, Travis, was new, but was very professional and down to earth. Caesar, the sales manager was direct, polite, and told me exactly what they were willing to do. I made a decent deal. The vehicle I bought had a few problems (leaking head gasket, worn control arm bushing), but nothing out of line with 125k mile vehicle. My advice is to pay cash, shop around and be willing to walk away if they won't meet your price. read more

Carizona - All things considered, it's a good vehicle. I paid $12,000 and put in $3,500 in overdue maintenance and repairs. - Auto Parts & Supplies Near Me - Mesa, Arizona

they sold me a lemon. i bought the car may of 2024 and it clunked out on me in 3 months. since then the car doesn't even go 1 month w/o the engine light flashing. we called and asked for help, the lady said just pay it off and sell it, she was absolutely no help. I'd recommend not buying from this dealership. they given me the crappiest car ever and I've probably paid more to fix it than I did when I bought it. read more

This place is a scam and overprice everything. I was on the lookout to buy a car and saw a camaro that I liked however it had a lot of issues. The seats were tore up and had so many scratches on the interior. The car had no ac so I told the guy there and all he said they'll fix it if i were to buy the car. This was in the summer and of course arizona weather in the summer is no joke! Test drove it and it was okay but the weather was too much. They overpriced the car even with all the cosmetic damage it had and high mileage. Who knows what other issues it had. They couldn't even negotiate because they take "pride" in their cars. Horrible place don't ever come here. Honestly you're better off at a dealership. read more

They do the ol' bait and switch but not with the cars, with THE STAFF. They'll bait you with a kind person via phone/text/email with positive replies to get you to apply but once the finance manager (Brent) gets involved it's a different story. He is rude, abrasive, condescending and doesn't make any attempt to help anyone if their credit isn't 750+. Don't be fooled. Stick with Carvana. They are nicer for the whole process. read more

Carizona has the biggest selection of makes and models they even have Rv and trucks this place is the REAL deal. Robert is a genuinely good person he will go above and beyond and will take care of everything in an orderly fashion. He also got me a generous discount without me even having to ask. I can't stress how much they will take care of their customers, it's like you're family once you step into the doors. Now I am the proud owner of a R/T challenger and I couldn't be more excited to cruise around. Thanks to the team at Carizona special thanks to Mark in financing for making everything go through smoothly. This seems surreal like it's a dream I have to pinch myself to make sure I'm not dreaming. Much love and I appreciate every one of you guys ! Positive vibes and prosperity ! read more

Carizona - RT - Auto Parts & Supplies Near Me - Mesa, Arizona

Where do I begin on Carizona? Joseph and Darius helped out SOOO much on sealing the deal on my new car! Called in from Southern California to purchase my car and they went above and beyond to make sure everything went so smooth! The car itself had a few flaws that could have easily been fixed by the dealer themselves, examples being the seat buttons missing on passenger seat, none of the doors locked, absolutely no audio in the entire car, center console was broken, none of the cigarette outlets to charge your phone work, so I'm confident there's electrical problems in the car. They attempted to remove tint on the car, but left the glue all over the windows and instead of removing all tint, they left the back window and driver backseat window tinted (I think the tint should have been left alone in the first place.) There was a small tick in the motor which I'm positive it needs a valve adjustment. They DID repaint the whole car to make it look nice though! So, that's a plus and probably the main thing that sold me, was how nice it looked body and interior wise. With my passion for the car, I didn't mind doing the fixes myself. Other than that, this dealership is definitely a good place to stop by. Just make sure to 100% completely check your vehicles. All in all the dealership and the workers are outstanding, but the cars need some help. Maybe just need better mechanics and technicians in the back, maybe? Thank you Joseph and Darius for helping me lock in this deal and got me on the road back to California! read more

Carizona - Pontiac G8 - Auto Parts & Supplies Near Me - Mesa, Arizona

Darious attempted to sell my young 20 year old daughter a 2011 Subaru and only give her $500 for her 2015 Nissan. Super shady car dealership

Love the vehicle we purchased and got it for a good deal. Robert was very transparent and helpful. My only complaint was the vehicle was filthy and was promised to be "detailed" before pickup but never was. This was disappointing because part of the dealership fee claimed to cover a $160 "detail". Overall, not an amazing experience, but also not awful. read more

Just recently purchased a 2014 Ford Raptor, with me being in Texas, Ivan and Darius went the extra mile to helping me with detailed video, pictures and info of this magnificent machine. Helping with all the ends and outs since I wasn't able to be there to see it in person and making sure everything went smoothly. I'm very grateful for their help. read more

Carizona - Thanks again Ivan and Darius, couldn't be anymore happier with my purchase! - Auto Parts & Supplies Near Me - Mesa, Arizona

everything about this dealership is terrible!! they need to go bankrupt terrible customer service. dont say personal information like credit scores around other people and embarrass the customer. dont advertise you can help with people who have bad credit & then say you cant help them aka me. talking about taking a personal loan & write a check?!! or co-signer, yea no thanks! read more

Please don't not buy any vehicle with this dealership or trade your with this please dealership be be careful they do really maintenance the car and that details are a joke 0 Stars but if you're looking a vehicle to start off scratch do your research more Carefree had my car less than 2 weeks are we need to go to the stop stay away from the dealership these cars never got basic maintenance the guy the salesman are just Crooks selling you cars stay away from this dealership far far away the only there for the money and not send you a good car just a terrible car next time go to the junkyard and save your money there read more

Carizona - Auto Parts & Supplies Near Me - Mesa, Arizona

Back in April of 2023 I financed a 2013 Hyundai Sonata SE with the sales manager Ivan at the time. I was only going in to look at some cars since we were car shopping for my younger sister, Brandon, a great young salesman I had the pleasure of meeting with, greeted us when we walked in and then Ivan came over and took excellent care of us. It was my first time car shopping so I wasn't really sure what I was looking for, just something that could get me from point A to B, he literally only pulled one car up, the 2013 Sonata, my sisters dad and I over looked the car and it was in REALLY good shape for it being a 2013, there was only a little wear on the drivers seat but other than that the interior was clean, we took it for a test drive and I fell in love with the car, we went back the next day when I had figured out a down payment and when we both agreed on the monthly payments and warranty for the car, we went to one of the finance guys, Michael, he was super nice, made sure to go over everything I was signing and explained all the fees and how the warranty works, and within the next hour I was pulling off the lot in my first ever car. Since then I've only had to take in the car for service twice both of which were small electrical issues that the warranty covered. I also have to give a big thank you to Will in the service department, not only did he make sure that everything on my car was taken care of, he waived the deductible fee BOTH times I went to get it serviced, talk about top tier customer service. Just to add a cherry on top as I was going through the process of financing my car, the sales manager Ivan offered me a job when I told him I was looking for a full time job to replace my part time job. Not only did I walk out of Carizona with a new car I became an employee of the dealership i got my car from! Overall my first time buying experience was great and I would recommend coming here if you're looking for a reliable used car. Thank you to the family at Carizona for making it all happen! read more

Carizona - New car - Auto Parts & Supplies Near Me - Mesa, Arizona

So I waited until my first car payment before making a review. I'll be honest, going into Carizona, I was super excited .. I did plenty of research on the vehicle I wanted and what budget I was working with ... I found my dream car, 2011 Toyota 4Runner with 3rd row seating (for my little basketball team at home) the initial experience of it all definitely wasn't the best, but honestly not even worth dwelling on given the overall experience. From the beginning, when our sales associate wasn't as "motivated" as I would have liked him to be to getting my dream car, Michael, one of the sale manager stepped in and made things happen .. to the point we are doing paperwork in the parking lot 30 minutes after they closed going back and forth with finance to get me where I wanted to be payment and cost wise. I ended up getting my car the next day and a random mechanical issue came up as I was driving away from the dealership . I immediately wanted to cry knowing I sign off my warrant to save an extra $20 on the monthly (as a lot of us do). I called Carizona and within the hour they had someone come to my house and pick up the car.. Again some miscommunication, but it was resolved and fixed within 30 minutes. Then three weeks later, my tire burst on the freeway (as a result of the mechanic mishap after purchasing) I was able to call and speak with Michael again by chance and he immediately got things moving and get the GM involved to get the issue resolved. Mechanic showed up again to my house and replaced my tire with a brand new tire. They also notice a loose bolts, took the initiative and took it to the shop to get it resolved. The GM called me personally to let me know when the issue needed to be addressed and the work was completed . Given that I am a busy mom with 4 kids, the amount of effort that came from the dealership in making my traumatic buying experience as fluid and professionally as possible was so much appreciated. 10/10 recommendation. I'd say I'd be back but I plan to enjoy every mile I can get out of this car before I do, given it's a Toyota, that might be awhile... but I definitely recommend them for a good buying experience. Huge shout out again to Michael, the man who deserves all the credit on saving and making the sale even though he got no credit or cut (he works internet sales so he wasn't even the presiding supervisor at the time). read more

Carizona - Auto Parts & Supplies Near Me - Mesa, Arizona

this place is a bait and switch.. it's a total clown show.. went in the buy a high end vehicle and the price and terms changed e dry day.. the car had issues with NAI t and a bad tire.. the owner is like the wizard of oz.. stands behind a curtain and tells his minions to screw the customers.. stay away from this place read more

Don't waste your time with this place. Switched vehicles on me and then wouldn't honor the price quoted, even when I came up almost a grand and it was THEIR mistake ( if it WAS a mistake). Salesman knew nothing about the vehicle. Vehicle I was attempting to purchase was for flat towing. Tried talking me into just accepting their "mistake" and buying the one with twice as many miles on it, even though it was an automatic transmission and couldn't be flat towed (a detail seemingly lost on everyone there). Interestingly, their website boasts a large inventory of flat towables. Their doc fees are over-inflated $999.00 and then they have a $400 "processing" fee on top of that! I could go on, but I digress. The only reason it got one star was because Yelp insisted on it. read more

I recently had to bring my vehicle in for service. I had to wait several days for the warranty department to approve the work which left me without a vehicle for several days. Needless to say, I was not a happy camper when Will called me to say the repairs were completed and my car was ready to be picked up. When I arrived, Will apologized for the delay and waived the charges the warranty did not cover. I was completely grateful for the gesture and appreciate how Will took care of me. Will is a total sweetheart. read more

ABOUT AS SHADY AS A CAR DEALERSHIP GETS This review is in hopes to deter any other members of our community from being taken advantage of by this company. I am a 55 year old man who is well aware of predatory companies who only try and take advantage of anyone they can and unfortunately I was scammed by these crooks. Review in short: The Manager and Sales manager of this dealership will make sure that any loss or any issue that arises, you are left on your own and they will figure a way to keep every penny of down payment. DO NOT LET YOUR FAMILY MEMBERS COME HERE TO BE TAKEN ADVANTAGE OF. General Manager : Lisa Sales Manager : Carlos Both of these employees should never be allowed to service this community again. Cowards who bend the rules of society by using immoral tactics to capitalize on every penny squeezed from unaware victims not customers, then hide behind "calling the police" for having a dispute. We all know snakes like these who try and play both sides of life. These two employees should be reaching out to make sure they remedy this situation and come to a reasonable conclusion that doesn't involve this dealership literally stealing $2500 for a failed loan... Fees are understandable but to charge all this money for a loan application that they overseen and facilitated. (The loan didn't go through as planned, things happen) but to rob our hard working community members for a profit is not going to go well for your company's reputation. I recently came to Carizona the beginning of July. paid $2500 down for a 2012 Hyundai Genesis with about $350 in monthly payments. The Car lot found a loan through one of their vendor banks. Everything seemed fine. 8 days later, the car is towed (repoed) back to the dealership as the "loan was not approved" after all and they are keeping every penny of the down payment!!! I had to take buses from the West side of the valley to this garbage company just to be threatened of being jailed by the police for trespassing?!!?! This post will be updated if they reply and come up with solutions now that the community will see another example of their practices but not holding my breathe for these cowards. So far they only asked YELP to take down the post...SMH read more

I left a previous review that i couldnt edit regarding the sales rep which I didn't have an issue with.. The car we purchased supposedly went through an inspection with no proof of it. When we test drove the vehicle there was barely any gas in it and the car was not clean. Before we drove it off the lot we had to ask for gas and for the car to be cleaned. You should NEVER have to ask for those type of things when going to a 'dealership.' Icing on the cake...3 DAYS later the car wouldn't start...turns out the battery was from 2019 (3 yrs old) I called Carizona and they said that there isn't anything they can do and after some push back they said they can do a 'courtesy' inspection. I'm not driving an hour back to that dealership for an inspection that they were supposed to do. If I were you, I would ask for a report of what they inspected or simply go to another dealership to purchase your next vehicle. read more

About as shady used car dealership as it gets. I asked them about a face book marketplace ad on a scion over FB messenger. I was asked if I wanted to see the car and I responded I was requesting information before I spent time going and looking at it. I told them I was a cash buyer and wanted to know about additional "dealer fees" they charged above tax, title, and registration. Instead of answering I was told that they would have to "have the internet manager get back with me". I provided my email and then was asked for my phone number "in case they had any immediate questions for me" i.e. a giving sales call instead of answering the question. I declined and asked "what questions they could possible have for me"? No answer to that just that I did not have to give my number. But I did get an email with this response: This is (edited out) from Carizona with the 2009 Scion xB that is still available. Let me know if you have anytime today or this week to come in and check out the vehicle. If you have any questions regarding payments or the vehicle itself please feel free to contact me directly at (edited out) Still no answer! SHADY! After seeing their other reviews on yelp I am glad I skipped it read more