A job well done. Thank you for being a shop we can trust. We drive 45 minutes to use this shop. We've been here 2 xs they are honest and have good prices. We highly recommend this shop. read more

Eminent Total Car Care - Auto Repair Near Me - Tempe, Arizona

COMMENT FROM OWNER DID NOT HAPPEN Original review: Didn't even use their service after dealing with the guy working in the front... rude, unprofessional, condescending, & just a horrible experience. Inside was filthy, bad communication about having to keep my car for weeks, just horrible customer service 0/10. Repair Pal needs to discontinue them for warranty issues. Also, his response is hilarious & 100% FALSE. After the horrible interaction, I literally said I'm not leaving my car here and left to find somewhere else. No "belligerence", going over the counter, or trespassing haha get a life man. His response says it all -- DO NOT TRUST THEM WITH YOUR CAR read more

Kindly asked front desk to keep my keys safe as they were in clear view and proceeded to tell me that the camera keeps them safe. When I told him that cameras don't keep everything safe he got very hostile and told me I was "telling him how to do his job" he was a very rude gentleman and when I tried to reconcile with him he then ignored my efforts. Another customer also told him he was being rude to which he also ignored. Decent service but awful customer service. Gentleman needs a lesson in human communication. read more

AVOID THIS PLACE. ABSOLUTELY NIGHTMARE. 0 STARS!! I brought my 2016 VW Golf here for a basic $40 oil change off Groupon, and it ended up costing me $512 and a broken car because of their reckless work and unprofessional staff. The environment in this shop is completely chaotic. On my first visit, the mechanics were having a massive screaming match within an earshot of customers, the guys are like kids always fighting. When I went to find the owner (James Thomasson) to see why my oil change was taking over two hours, he was just sitting in his office playing VIDEO GAMES on his computer. Their employee Ryan will give you attitude like no other, on the phone, in person it doesn't matter to him. A few days later, my car completely dumped all of its engine oil onto the street. When I try to pop the hood, I find out that they broke my hood lever. When I came back to get it fixed, I was stuck there from 9:00 AM to 3:00 PM. While I was waiting, ANOTHER fight broke out between Ryan and a delivery driver because of course.. Ryan was giving him attitude. It got so hostile that the police actually had to be called to the shop to settle it. Ryan at the front desk was incredibly condescending and disrespectful the entire time. He rolls his eyes, talks down to you, and treats you like a total burden. They completely refused to take responsibility for breaking my lever and to top that off, all the sudden I had a crack on my oil pan that Ryan didn't notice the first time so I had to pay for that because that's not his fault! I explicitly asked them to put my old, cracked oil pan in my trunk so I could keep it as evidence. Of course, when I got home and checked, they didn't put it in the car. They broke my interior hood lever while opening it, and their excuse was that it was already being held together by zip ties so it was 'bad timing' that it broke on them. But the mechanism was fully functional when I gave them the keys otherwise they couldn't have done the oil change in the first place! Instead of letting me know it was fragile before forcing it, they snapped it, lied and said the hood couldn't be opened without charging me for a whole new mechanism, and then charged me labor for manually opening it anyway. They broke my car, treated me terribly, and forced me to pay for their mistakes. Save yourself the stress and go somewhere else the Groupon isn't even worth it. read more

Robby Fish helped me so quickly and efficiently. I had an Engine maintenance required warning on my car for the past week, he put the scanner on it (had to use a second scanner). He was able to diagnose the issue and let me know we would need an additional part. I'm coming back in for a second time, but the service was so quick and amazing, I definitely will be coming back. Thanks, Robby. The other mechanic who helped me was very nice too. read more

We just moved our son into ASU for freshman year and on the highway somewhere in New Mexico we drove over a tire tread on the road that bent our rear right control arm. The staff at Eminent were able to quickly get the repairs done at a very reasonable price. It was clear they did what was needed and not interested in inflating the bill. It's hard to find a shop you can trust but I am comforted that we now have a great shop we can trust while our kid is in college. read more

My car since before bringing here: My car the next morning after bringing it home: Owner will likely respond with an essay explaining how it's actually my cars fault Just sharing my objective experience. Pretty sure the kid didn't torque to spec but who knows. Owner, James, doesn't do the work on cars so it's really up to whatever tech is assigned (high turnover role). Robbie, the secretary/coordinator at the front desk bounces between that role and touching cars and told me he apparently personally cranked the drain plug ‍ sure ig Tried to show grace by explaining that though I understand it's "not their fault", I can't be expected to tow, wait 3 hours, and still pay, when they're operating on a margin and only supplying oil/labor for such a routine operation. Owner took it as a sound bite to alleviate the shop of "legal responsibility". Offered me one (1) complementary oil change which... who could use it after this experience. Thought multiple times about disputing through CC but holidays coming up and knowing how badly the shop fought for my payment made me not want to worry about additional petty recourse. Honestly regret that. ** Just tryna help folks be careful especially on minor operations like oil. Hindsight is that a dealership probably wouldn't need the $65 for oil that badly, and could make you whole after such a poor experience. Obviously there are many good reviews which is why I tried here to begin with but as with any job, it's the way problems/unexpected outcomes are handled that truly show the quality of people. Times like these really make you weigh the cost/benefit of supporting small :( read more

Eminent Total Car Care - texts w front desk rep - Auto Repair Near Me - Tempe, Arizona

As a business owner, BBB member, pre-law, and new client never had such an awful experience from the moment of arrival until the "owner"/"manager" (he stated he was) replaced my appointment when I went to my car parked right out front to retrieve further payment. I run a caregiving company for families with Dementia and Alzheimer's since 2020 in the valley and can't even fathom treating people the way he did as soon as I presented the Groupon upon arrival. Over the course of a decade alone, I probably have used hundreds of Groupons (for my own work as well to provide great first experiences while they get their feet in the door). He was very young, cocky, short and told me that Groupon wouldn't work for the type of oil my car needed. I expressed that they should be more explicit on the Groupon with specifics, as unless you are familiar with cars insides and outs, would be wasting money as well as time. He began complaining about the Groupons, "The hundreds of times" he has issues with them and "If people keep trying, eventually they will receive a refund with Groupon in the app" (as there is no customer service phone number). I attempted for nearly 20 minutes before going next door to Pep Boys who far exceeded expectations. Natalie was an absolute breath of fresh air who took the time to not only listen to my concerns but even changed the oil for me to help speed things up while taking a big load off her fellow team member. I asked at Eminent Total Care why then do they utilize Groupons if it only causes issues for clients much of the time while the business loses a few dollars, and his response (which from a business perspective would thought to have been to bring in new clients/good relations within the community) yet instead, was "Because we don't need the money!" Little did he know I had $1,000 cash in my brief case as he turned me away, immediately stating "He doesn't have time," and turns out, now it went from Pep Boys gaining my business from a mere oil change to $800 worth of work I found out was needed with plenty more to come on a Toyota RAV that will last me another 200,000 miles. I would like everyone to please take note when selecting one of the hundreds of auto shops that apparently Eminent Total Car Care does not need any money ... (or customers for that matter). read more

Robby behind the desk went way above and beyond. I showed up with an overheating jeep and he had it ready to go the next day, even stayed open late just to help me get going. Texted and called me with updates, pictures, WAY above and beyond even while insanely busy and in the AZ heat. Nothing but good things to say about this place, robby and all the techs that helped me out. read more

We have always had great service at Eminent. They are upfront on their diagnosis and pricing on repairs. Robby is great at explaining things and offering helpful suggestions on what needs to be done now and what can wait. I took my daughters car to another shop because it was closer, and they had a question on the details of what work had been done. I called Robby and he offered to help the other shop if they had any questions. Not too many (if any) shops would offer to do that. You can trust this shop completely. Definitely recommend. read more

Great service & value! Thank you for taking care of me! A great mechanic & therapist I will say!

They are a great car repair company. I had a clogged fuel tank and the staff was very helpful and kept me informed of the status while they did the work. I will be back when my oil needs to be changed and any other work I need done on my cars. read more

Eminent Total Car Care - They took the fuel tank off and removed the blockage. - Auto Repair Near Me - Tempe, Arizona

I first heard of Eminent when I purchased a Groupon for an oil change 3 years ago. Since then, I have visited Eminent four or five times for oil changes, a radiator flush, and general maintenance checks. Overall, I have been satisfied with the quality of work performed by their mechanics and find their customer service helpful and efficient. The one thing that gives me pause is that when Eminent informed me of a leak in my power steering fluid, they quoted me over $2000 for the repair. To ensure I was getting the best rate, I visited two other shops and was quoted well under $1000 from both shops for the same repair. For that reason, I would recommend getting a second opinion/quote before doing a large repair with Eminent. read more

They got me in fast for an alignment and are the most affordable place I had been to. I will absolutely be going back during to the customer service and how fast they do quality work. read more

This is the only place I've taken my car since moving to Tempe and they've always given me back my car JUST FINE. Normally I go to other places and the problem I took my car in for gets resolved but comes back with 10000 other problems! Aaron hand his team has given me my car back in perfect condition every time! AMAZING quality work and value! Aaron is super cool when it comes to getting down to the essentials of what's needed to keep your car going! Reasonable pricing and you can score a Groupon if you're lucky! They're always fast AF with the service and they're right next to Popeyes if you get hungry anyway! Def plan on making this my official "home" repair shop! I literally have not had a complaint since the first time I came here! Best place ever!!! read more

This place is great! Got an oil change here they were clean, fast, explained every detail to me so I knew what my car needed and why. I will be coming here more often for all of my other car needs! Aaron at the front desk was super kind, had great conversation with me while I waited and honestly as a women this is what you want. Somewhere where u feel safe and listened to. It's great. read more

Eminent Total Car Care is the only place I'll go for oil changes! Their team has an amazing attitude...always friendly and transparent. Plus, their prices are incredibly affordable! Highly recommend! read more

This is my first time going somewhere for an oil change (I usually do them myself) however after calling around to a lot of rude shops I landed on this one and let me tell you.. THE COOLEST PEOPLE YOULL EVER RUN INTO. They tell you how it is and don't sugar coat anything. And they don't try to get extra money out of you like these other shops. read more

For a full synthetic oil change their prices cannot be beat, and I should know I've had 3 separate oil changes around the valley and no price / quality comes close to theirs. They were very professional and kind, sitting area is nice too. They even offered me cake while I waited. I will definitely be back here read more

First off, I feel bad for the mechanics I reached out to when trying to make sure my fiancée was getting a fair deal on her car repair. Unfortunately, this profession doesn't have the best record when dealing with females who aren't familiar with repairs. The owner went above and beyond what he had promised to do and got it done in half the time. This almost never happens with mechanics; it's usually overpromise to get you in the door, then it's going to be a little longer, or we need to charge you extra, etc. She was raving about the customer service, and the owner understood I was just looking out for her. He gave me a good nickname that will make her Dad proud - Mr. Persistent :) read more

This is the only shop I'll trust with my car! They have always accommodated me even on a same day notice. Aaron has always been such a great help. They have financing available as well which I am so grateful for! It's hard to find honest mechanics so I am happy to have found Eminent! read more

Great service and service technicians, had an overall welcoming experience for me and my vehicle.

Brought my car in at the recommendation of a friend who had been bringing their cars here for years. I'd had a bad experience with a different local repair shop and needed an honest assessment of what my car needed. They diagnosed the problem, called me and gave me a report. And I was able to use that information to call the other repair shop and get them to agree to fix their mistakes. I was happy to pay for the diagnosis and even decided to just get my oil changed while the car was there. Thanks to Aaron and team for the quality service. read more

will be going here for my oil changes going forward. aaron was great and took care of any questions & needs i had! will definitely recommend to friends and family read more

This place is a joke. I pre-paid for an AC recharge on groupon a week ago and was told I needed to call to make an appointment with them. I called last week, told whomever I was speaking with that I purchased an AC service on Groupon and needed to make an appointment to bring my car in for the service. That person told me that they did not take appointments for AC service and that as long as I brought the car in before 3 p.m. anyday I would be fine. Today, I took my car in for the AC service at 10:30 a.m. When I got there, the person behind the desk, who from the onset had an attitude, told me that they did not take walk ins and that that I would have to make an appointment and come back even though I was willing to leave the car with them until the service was done. When I told him that I was told I didn't need to make an appointment, he stated that he was on vacation last week and had it been him talking with me, he would have told me I needed to make an appointment. When I told him it wasnt my fault that I was provided with wrong information he went on to tell me that, as a courtesy, I should have called to let him know I was coming despite having been told I do not need to make an appointment. I was clearly annoyed and frustrated not only with the fact that this person was willing to say "I am sorry," but also because I had PREPAID for the service. When I expressed my frustration in a non-emotional and professional way, this guy ordered me to leave. My girlfriend called later to make and appointment and he told her that the business does not deal with Groupon and would not make an appointment. Horrible. Unprofessional. Rude. And now I am out of $120 because Groupon will not give me a refund. read more

Professional establishment. Took great care of me and they were very efficient. Aaron up front was friendly and informative. Would certainly recommend. read more

This place has been great. I've taken my car here twice in the past year for various issues and they've always done an awesome job. They're fair and honest, and work quickly and super communicative. Definitely recommend. read more

I have visited this shop twice and have experienced great service both times. Eminent is very trustworthy and you can always expect to be taken care of when you come here read more

Aaron is the best, great service, quick, and efficient! Would recommend and would come back!

I stopped by this car care shop for a much needed oil change. BIG MISTAKE!!! I work long hours during the week and it is a challenge to accomodate oil changes and car repairs during weekdays. I used Groupon to find the nearest oil change and stumbled upon an oil change coupon from Eminent Total Care expecting a quick, same day service. The hours on the site read Saturday 9:00 am to 4 pm. Based on the proximity of this place to my work location and Saturday hours, I bought the Groupon Coupon...BIG MISTAKE. I called the shop to confirm the appointment the day I bought the coupon only to learn that they are NOT open on Saturdays and that I had to pick an appointment for next week. Newsflash: YOU should have called me to set those details up not the other way round. Disappointment Number 1 On Monday, I took an extended lunch to have the oil changed in my vehicle. Mondays are crazy for work but since I had bought the coupon, I had to stop by. The front desk person was cold in his greeting and looked frustrated with a begallion things he was doing at the time. DISAPPOINTMENT NUMBER 2. He insisted on adding my name to the Groupon App emphasizing it should have been taken care of when I had called to confirm the appointment. His reasoning was he was at a dentist appointment. How is this pertinent to me? Not sure. Well, I tried it didnt work. He said he was making "an exception" for me by accepting my Groupon coupon without my last name. Really?! DISAPPOINTMENT NUMBER 3 I waited in the waiting area for an hour and 20 minutes for a simple oil change. Guess what? Never once did the guy offered me water or coffee. DISAPPOINTMENT NUMBER 4 Simple oil change should have taken no more than 30 minutes. I am unsure if the tech even knew what he was doing. I will have to ask my vehicle if she is happy with the oil change. DISAPPOINTMENT NUMBER 5 After 1 hour and 20 minutes, I inquired how long will it be since the process was not communicated. The guy responded it is done. Well wouldnt it be nice to do a check in esp since I am sitting in the same room as you. DISAPPOINTMENT NUMBER 6 Finally, my dilemma was over. The guy at the front desk pitched in his diagnostics/oil change sales. I iterated that I am looking for Saturday hours. His response, I cant work 6 days a week and that we have staffing issues due to medical reasons. How is that relevant to me, I am still unsure. DISAPPOINTMENT NUMBER 7. LUCKY 7 OR TERRIBLE 7 on 1/23/23. Horrible! No sense of urgency or customer needs . Cold, scripted, pushy sales and lack of ownership. TOTAL waste of my lunch break. TERRIBLE Experience. BIG Disappointment. read more

I do not recommend this business. The customer service representative is unprofessional and does not handle scheduling properly.

Veteran owned business. I randomly chose eminent through a Google search to service my car when my alternator went. After picking my car up, the following the day I had warning signs flashing on my dash again, and James allowed me to bring it back in at no charge. It ended up having to stay there over the weekend and he didn't charge me any storage fees after leaving my car there for 4 days. I'm a woman that doesn't know that much about cars so I often worry about getting mechanics that will just try to get all the money they can out of me and sell me unnecessary parts or repairs. I feel 100% confident that James will not do this to me after my dealings with him this past week and I recommend this repair shop to anybody who wants prompt, reliable service. I will start coming here for my oil changes and any future car needs. read more

Awesome experience. Personable professional very clean and very honest. I would recommend this auto service place to everyone

I was a customer of the previous owner who was phenomenal, and stayed after it was sold to Eminent. The owner is a veteran who may know something about cars, but nothing about running a business or about keeping customers. He can't keep employees very long and is always short staffed. Excuses, excuses. His mechanic has done a lot of work on my car this year, a couple thousand dollars worth at least, between a fuel pump, a clutch, and I can't remember what else. I took the car back because the clutch is still not working right and is now to the floor. I waited 1 1/2 hours with an appt and still they hadn't seen my car. He called me outside and told me he didn't want me as a customer because I was talking to another customer about the amount of time I had waited with an appt. and he hadn't even put my car up on the rack. He didn't like the "drama"! More like he didn't want to warranty his work and fix his mechanic's mistakes! The phone lines are always busy and the wait on the phone is ridiculous. His attitude always is ridiculous, negative, and very tiring to listen to him whine. He has no skills with the phone or with his customers, let alone with his staff. This is a huge NO. There are plenty of good mechanics and car care places in Tempe. Pass this one by. read more

I have had two of our vehicles serviced with Eminent and hands down the best place in town. They are HONEST, quick, cost effective, and guarantee their work! The service is wonderful and they take care of you from beginning to end. Most recently, my son's a/c stopped working on his car. Eminent was closed when he finally went to get it checked out, so he went to Firestone and the quoted him over $2,500!!! I took him to Eminent this afternoon in about 3 hours, they diagnosed and fixed his issue for less than $150. If you need a dependable and quality repair facility, Eminent is the place to go. There's another repair facility next door, make sure you don't go in there by mistake. read more

I brought my car here for a fully synthetic oil change. They honored the Groupon discount pricing for me, at my request. I must say, I was quite impressed with the communication and customer service -- and felt they went above and beyond. They even helped with advice on other transmission matters, but not in a "sales" type of way. Genuine advice as to what to look for an even called around other shops & dealers to get quotes for me as I sat in the waiting room! They finished working on my car in a timely manner, as they promised -- as I was on a tight schedule. I advise coming here if you want the feeling that a family member is looking after your car. read more

This is probably my new favorite mechanic! Everyone here is nice, service is fast and they didn't try to upsell me on anything the way that most mechanics do!!! I highly recommend this place!!! read more

Hello. Thank you kindly Eminent Total Car Care for taking me in last-minute due to an imperative Radiator Fan Assembly issue [a defective unit in my 2019 vehicle]- this was incredibly stressful, and they relieved all of my stress. THANK YOU! In addition, the staff is above and beyond- Aaron stayed later just so that my car was well taken care of before he left for the day. THANK YOU, EMINENT- their name is as their service [above and beyond]. All Best, Katie read more

Got my oil changed here and will forever go back here for all my car needs! They showed me nothing but respect and did not try and up sale me anything. Took care of my car and what I needed done. Great company!! read more

Great people great service! Highly recommend them for any needs or services for your vehicles.