I wasn't gonna leave a review but decided to tell my story to help the next person out. I took my truck to get an alignment and wheel balancing. The balancing didn't go well, as the truck still hopped a little around 80mph, so I took it back. They realigned it and it made a difference, so I was ok. A few days later, I looked at a wheel and a center cap was missing a bolt. 3 other center caps were cracked to where the bolts didn't secure the caps anymore. I just sat there like, "...now, why wouldn't they tell me this?" Point: plastic center caps crack ALL the time! It's not a big deal. The manufacturers are the problem, being cheap and not wanting to reinforce the caps...as if they want to make money selling us new center caps all the time. I have 6 cars, and two have plastic center caps. You must gently put them on, or they crack if you over-tighten, even slightly. The person at Discount didn't know this, so when they cracked three of my caps, they tried to conceal it by not telling me (and just making the bolt look like it was on correctly). I was NOT UPSET at the cracked cap. Get that out the way, first. I ordered two new caps and had a spare cap in my garage from my spare tire. They aren't expensive at all. Just $35 each, so I bought two new ones online. The next day, I went to Discount - not to get reimbursed - but to show/tell the manager (Tyler, I believe) about the plastic center caps being broken. I wasn't upset about it breaking, but more upset about the tech not telling me it was broken. THINGS BREAK and I get it: plastic is cheap and the manufacturers are wrong for doing our wheels like this. I told him I already bought new ones, but if he could just run it by the guys to BE CAREFUL with plastic center caps, as many have no reinforcment and they will snap/crack. He understood. He felt bad. I wasn't looking for reimbursement, but he asked me how much I paid and reimbursed me! I was not expecting that because I work on cars and I know how plastic will snap. Again, I own 6 cars and I do 99% of the work myself. I'm ok with things breaking, but not ok with concealing the fact that it was broken. Tyler understood and apologized and paid me for the two caps I bought. To me, that was more than I expected and truly genuine for him to offer and to do that for me. In my opinion, the manufacturers need to reimburse us all because cheap is cheap. They need to make center caps with reinforced holes or they need to make them in aluminum. The person that broke mine clearly didn't realize this about plastic center caps and it was not intentional at all. But the concealment of the damage was intentional and that's what upset me. Breaking it? Nah. I was ok with that. It happens. The fact that Tyler made it a point to resolve it AND to have a talk with the techs made the bigger difference. Not all customers would have been so understanding about a broke piece of plastic, but owning multiple cars, I get it. I appreciate Tyle and I appreciate Discount for taking the time to listen and to train the techs to save people the headaches of small mishaps. Things happen, and that's just how life is. That's why replacement parts are sold: because things happen. But we just have to teach our young men to accept responsibility and not hide it. I'm old. Tyler (the manager) is about 10 to 15yrs younger than me. His techs are probably 10 to 15yrs younger than HIM, so we need to pass these lessons down from generation to generation. Tyler understand why I was there: it wasn't for the money, but I appreciate him reiumbursing me. I just needed him to be the leader of the shop and help his guys become more honest mechanics in this world. I'm a mechanic, myself. read more

came in after the rain due to low tire pressure, Andrew helped me out - he advised me my tread was dangerously low and caught that my mileage and time since I bought the tires - it shouldn't be. They were under warranty still- such great service, especially with a line of cars around the block- to say I'm impressed is an understatement. I will never go another place for tires. I've always been taken car, but this was above and beyond. Thank you. read more

This discount store was amazing! I needed a new tire today , they prorated my previous tire and helped me get fixed up and back on the road within 1 hour . The staff was friendly and professional. I value great service and they delivered it ! Thank you discount tire ! The store was clean and I will share with anyone who lives or is in this area like I was today to stop by and check out their store if needing new tires . read more

As someone who spends a lot of time on the road around the Valley, having a reliable tire shop you can trust is essential -- and the Discount Tire off Elliot in Tempe consistently delivers. The staff here are incredibly friendly and professional. From the moment you pull in, someone greets you quickly, checks what you need, and gets things moving without any unnecessary hassle. The team clearly knows their system well, which makes the whole process smooth and stress-free. One thing I really appreciate is that their prices are fair and competitive, which is part of the reason Discount Tire has such a strong reputation in Arizona. They're straightforward about options and don't try to upsell you into things you don't need. Another great perk is the complimentary air checks, which is something I've taken advantage of more than once. It's quick, convenient, and a small service that goes a long way for maintaining tire life and safety. What stands out most, though, is their efficiency. When you're waiting with your vehicle, time matters -- and this location does a great job getting customers in and out quickly without sacrificing service quality. Overall, this location is a great example of why Discount Tire continues to be a go-to spot for tire service across the Valley: friendly staff, fair pricing, helpful services, and a team that respects your time. I'll definitely continue bringing my vehicles here. read more

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The crew at this location is the best. They're very professional and friendly, never make me feel rushed, and do their best to provide an efficient experience. Whether I've need led new tires or something else, it was a great price-- and you know you're getting quality work. On my latest visit it was Caylor who assisted me-- he was great! And I helped it was JJ who worked on my car. Shoutout out to you both. I also appreciate the clean facility while waiting. They have a spot for outlets too, which was helpful because I had work to do. read more

Discount Tire are great as they price match competitors' prices on the tires I need. They have nice friendly staff, very professional, and get the installation job done well. I have confidence in their work and I always go back there. As I have an AWD, the tire warranty doesn't make much sense, because they recommend changing all 4 tires at the same time to keep the AWD drivetrain working well, but the warranty would only replace or repair the damaged tire (not all 4) if I had a problem in the future. Hopefully my tires have some luck and I don't have any flats or nails etc!! Recommended as a good reliable place for tires and installation. read more

TLDR: friendly staff patched my tire for free w/o appointment in just over 1.5hrs on a busy Saturday Walked in on a Saturday afternoon because my tire pressure had been dropping 15 psi (concerning!) since the morning. They have a text message system for updates, although "bayed out" meant still parked in the parking lot. Spent about +1 hr waiting for the car go into the bay, and another 30 min for them to assess and patch the tire for free! Many walk-distance stores/shops if you don't want to wait in the lobby. Fridge with water available as well. Friendly and attentive staff, despite how busy they were. I was there towards closing and could heard staff yelling words of encouragement to the guys in the bay, which was nice to hear. Thanks to Prescott and the team for helping me out! read more

Discount Tire - Wait time for unscheduled tire patch on busy Saturday afternoon (1.5hrs) - Tires Near Me - Tempe, Arizona

Horrific service!! Sorry guys but I wanted to give you 5 stars however, service was Horrific!!! I went to get air and order tires since another location didn't have what I needed in stock, but before I could go inside to order, I decided to get air first. There was only 1 vehicle at the air station which, had a trailer hitch on the end so I expected it, to take a longer time for my turn but never 30 min to sit 2 tires. I sat in line (being next up) along with others who pulled up behind me, for close to 30 min waiting for air while I watch the air staff standing around chit chatting amongst one another. The guys then, went to air 2 tires on the trailer and just like magic, suddenly they were done. Here I am, expecting them to air more tires... sooooo you mean to tell me that, you're only adding air into 2 tires but we're in line watching you chit chat instead of working?!!! Make it make sense!!! Although, I still tipped the guy just because I try to be a good human, I still am here to provide feedback for providing Horrific service!!! Please train the air tag team to get the air into tires and to keep things moving along, because this is unacceptable!!! I was so disappointed that I never made it out of the car to go in and order tires because, if it takes this long for tires to be aired, I can imagine the time it takes to have tires placed on. Who wants to wait an entire shift to have them place tires onto the vehicle? This is the worst location I've gone to a the other locations are did on being customer's in and out with no delays. I only stopped here since it was in the neighborhood of my appointment that I was late to because of this 2 person chit chatting team. Not recommended to stop here!!! read more

Discount Tire - Come on guys .. do better please - Tires Near Me - Tempe, Arizona

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I cannot thank Tyson enough for literally saving my day today. I came in stressed and overwhelmed, and he immediately made me feel comfortable. He explained everything about my tires in the easiest way possible never once made me feel dumb or talked down to me. I was honest and told him I hit curbs () and he was still so kind, patient, and understanding. He went out of his way to get me in quickly so I could still make it to my medical appointment, which meant more to me than he probably knows. I saw a guest be incredibly mean to him (for answering the phone) as I was in line, and he was still so kind, respectful, and handled that experience with grace. Tyson is knowledgeable, genuine, and truly cares about helping people. I am beyond grateful for his kindness and professionalism. If you're nervous or don't know much about tires like me, ask for Tyson. He's the best. read more

I met working friendly people with wide resources and a smooth running operation. They're also fast.

I just needed at first for my tire to be filled so I could have the other one I had purchased installed because my tire couldn't hold any air when I was informed that they weren't able to do that. I asked if they changed my spare and they told me that they couldn't even do that. I would assume it's because they don't know how to or because they would rather overcharge for simple labor. read more

Great pricing customer service and product. 8am appointment, was immediately greeted, explained everything that they were going to do and had me out of there in 1/2 hour with new tires all around. read more

I went to Discount Tire today and had a terrible experience. I called ahead and was told patching my tire would be free. When I arrived, Luis rushed through the inspection, didn't listen to my needs, and tried to upsell me on three new tires. I agreed to patch the leak and replace just one tire. Later, I got a call saying they installed the wrong size tire, overcharged me, and couldn't even patch the original tire. I ended up paying for two new tires I didn't plan for because of their mistake. This was supposed to be a quick, simple fix. Instead, I left feeling scammed, manipulated, and extremely disappointed in Discount Tire. read more

Great consistency and friendly service. Always a line which demonstrates the quality service. My only improvement would be to ask if anyone has an appointment. I had one and yet 8 people without appointments went before me. I am completely satisfied with the value and service just making a suggestion. Location is great. read more

Dicount tire at Tempe Elliot road, was best services. Prescott was helping us. Advised us well and gave the best service. They don't waste your time.Prescott was awesome read more

Always great at this location. The staff was busy with customers, yet are always professional and upbeat. I appreciate the folks at this shop. Thank you!!! read more

I get that sometimes things happen and businesses get backed up, but, I had an appointment yesterday to get the tire sensor battery replaced. I showed up 10 minutes before my appointment, got checked in, and was told that it would be at least another hour and a half before they could get my car back. What's the point of an appointment if you're not going to honor the appointment? Told them I could not wait and could I possibly make another appointment at a time when they were not so backed up. So, the gentleman entered all of the information into the computer and we made an appointment for 815 this morning. He specifically said all of the information would be in the computer so all I had to do was come in, give my phone number, they would take the car back and it would be less than 45 minutes. I wasn't available, but my husband took the car in. They acted as though they had no idea why we were there. He gave them my phone number so they should have been able to access everything that we had talked about the day before, but they still continued to act as though they had no idea why we were there. They finally figured it out and, my husband sat there for over an hour with the car still sitting in the parking lot. He finally went up and asked them how long it was going to be and they said that they "had so many 8 AM appointments so it was going to be a while longer". Why are you making more appointments than you can handle? So what I was told would take 45 minutes yesterday and ended up taking almost 2 hours today. read more

Best Discount Tire in AZ, the team is top customer service. I had my tires changed out within 15 minutes. Extremely happy with my new tires and I will be a returning customer. read more

Never going anywhere else for tires! This place saved the day, I had a tire pressure alert and I came here to get it looked at. JOSH was outstanding and took great care of myself and my car. He found a nail in my tire, patched it up and I was on my way! Thank you so much I will be back for tires one day! read more

My dad and I both wanted to write a review about Tyler's service specifically. He was extremely efficient and helpful! Will come back to this location if ever need be! read more

Very good pricing we had a great experience thank you for all of the help we weren't sure who to go to but Discount helped us out

Discount tire is always there to make sure you have air on the road. QT is the only other place that offers it really and they ALWAYS have their hoses broken and cut. I'd go to them no matter what. They have amazing franchise owners too. That will make sure you're taken care of which is rare in the industry. read more

The staff is friendly and very helpful. Every time I come here it's a good experience and the store manager is amazing. I have recommended friends to come to this specific location. Will definitely be coming to this location from now on. read more

No matter the tire service I need, the folks at Discount tire are always, fast, reliable, considerate, respectful of my time and effecient. Also, they are just ice folks doing a great job. read more

Was in today to get tires on RV. I was surprised they even did RV tires but they were recommended by a friend. Called a few days ahead and it was all set up. Tyler was a huge help. Even though it was Saturday and super busy they took great care of us. A big thank you to Tyler and his crew! read more

Luis met me at the front door right when they opened, got me in and out within 15 minutes with a new tire installed and balanced. These guys saved my day for an engagement that I could not miss!! The work ethic and energy with this location is next level. Thanks boys, and thank you Luis!! Y'all were my heroes this morning!! read more

Kaden was very nice. Suggestive as per his job but listened to me as a customer. Ended up being a plug that was complimentary. In and out under an hour (but I was there right when they opened) and will be back when I have to replace my tires. read more

Came in knowing I wanted new tires and wheels but not much outside of that. Caleb took great care of me and helped me pick out tires and wheels. The wheels I wanted weren't available in store and he even drove to another location to pick them up for me. I had no appointment and they got everything done for me in a little under a couple of hours. read more

LOVE DISCOUNT TIRE!!! JP was so helpful and kind and got me all squared away in no time. I only had to wait about 45 minutes to get my tires replaced. JP even set up for me to pay for a wheel while at his store and to pick it up at a store close to my home that had it in stock. Discount tire overall is always a good value with good warranties and offers great free services. read more

Needed a new valve stem for my ecoboost, I came in with no appointment and Tyler was able to get me in & out within an hour! Tyler provided exceptional customer service and even swapped out all my lug nuts for an additional but reasonable charge! Thanks Tyler and the rest of the team for honest work. :) read more

Quick and attentive staff. Clean and well staffed customer area. The tires were a bit high priced but they did price match a lower estimate. Good install and well balanced. I would use them again. Do yourself a favor and find a 2nd estimate somewhere so you have something to compare their price to. read more

So I always come to the same location. My location in awwatuki 7710 address in Arizona. And I have tires that are covered by warranty. Well, for some reason the manager. There is charging us over $90. Because they don't have the tire that we need, that's a warranty. It's horrible customer service. This shouldn't be on the customer. It should be on the company. Now i'm spending money that I don't have thinking that you guys covered our tires and you did not read more

Was told it was going to be a 2 hour job got a call at 5:52 and was told to get across the valley in 8 minutes or not be able to take my son to day care today. I reach out about the inconveniences they put in front of me and were unwilling to even look into other options. Should have just went to the dealership since they all price match anyways. read more

They are very unorganized. I ordered a tire. They told me it will be in later that day. Went back the 3rd time today, they took off my old tire, then tell me they can't find my new tire. Kept blaming the company they order the tire from. This after I been there 2 hour. So they put the old tire back on the tell me they'll call me when the new tire comes in. I won't ever give this place my business again. read more

We were traveling from out of town heading to the cancer center and unfortunately got a flat on the way. We got our spare on and i called and spoke with Andrew, they had our tire and I explained to them we only had an hour and a half until my husbands surgery, they said no sweat they'd have us in and out. And they did! Javin helped us in store and was so nice! As soon as we got there they had our car in and out within 20 minutes. The whole store worked together to help us out and it was so appreciated. read more

Since I filled up at the QT next door, I decided to have the air pressure checked and adjusted before getting on the open road. While I got into the bay pretty quickly, it took a couple of minutes before the tech (same guy who guided me in) actually came over and did it. read more

I've been here 3times same answer let's go have a look oh nail nah we can't patch that. Here's a $200 tire though. Not returning read more

After going to Firestone and other big chain tire places for a flat tire replacement, this Discount Tire location was the only one with kind and professional employees who were happy to help. The manager is top notch and the time estimates by the employees were spot-on. Nice waiting area with cold AC and free water bottles as well. Perfect for when you need a repair in the summer. Unlike the other tire places, I didn't feel like I was going to be hustled or upsold. The people working here are knowledgeable and professional. read more

Thanks to Jason at Discount Tire for helping me address my tire needs. Discount Tire had clear Covid-19 safety protocols in place, including contactless check in and plexiglass dividers inside. Jason helped by inspecting the vehicle and diagnosing why I needed new tires in the first place (echoing what my mechanic had told me as well). He then helped me review the options for replacement, I ultimately decided on Falken tires which were the right mix of quality, price, and warranty. Also, having purchased tires at Discount in the past, they were able to look up how old my prior tires were to see if they were still covered by warranty. Will definitely come back to Discount Tire again for any future tire needs. read more

I love coming to Discount because their staff always takes good care of me and my car. Their customer service is top-notch and they make sure to explain everything they've done for my car and what needs to be done on future visits. I went in there thinking I had a nail in my tire since the Low Tire Pressure light came on. Turned out to be I needed more air in my tire. They rotated them as well, being it was due for a rotation. I was in there a total of 45 minutes and they had me off and rollin' in no time at all! Thank you very much to Josh, Joe, & Crew! I will always be a return customer! read more

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