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    Earnhardt Ford

    2.6 (463 reviews)
    Closed 10:00 am - 6:00 pm

    Services - Earnhardt Ford

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    Tyler W.

    If you're looking to buy a car and want a smooth, stress-free experience, go see Fadi at Ford -- hands down the best in the business. From the moment I walked in, Fadi was welcoming, knowledgeable, and genuinely cared about helping me find the right truck, not just making a sale. He answered every question with patience, gave honest advice, and worked hard to get me the best deal possible. You can tell he takes pride in what he does, and his professionalism and charisma make the whole process actually enjoyable. I've bought cars before, but never with this level of trust and satisfaction. Fadi is the reason I'll be returning to Earnhardt Ford -- and recommending all my friends and family do the same. Thank you, Fadi! You're the MAN!

    Earnhardt Chandler Quick Lane
    Cheryl C.

    I had my oil changed on my 2018 Ford F150 yesterday. I was in and out in less than an hour. A full inspection was completed and I was given a detailed report of repairs I need to consider. There was no pressure to add service in the spot. I dealt with Allie who is amazing!!!! Excellent experience.

    Phone calls placed to Earnhardt Ford of Chandler
    Lisa P.

    Mr. Watson you do not have your facts straight. FIRST - My brother and I BOTH contacted your dealership on 8/23/2025, which is 20 days after the vehicle was purchased, not a month. SECOND - Being in the business you should know it takes a couple of weeks for a customer to receive documentation from the lender in the mail. At time of closing, had your finance dept done a complete and thorough job on their loan documents, Lender information would have been disclosed on the contract. This did not happen. The finance dept lender was NOT listed on the loan contract as it should have. It was completely omitted. Furthermore, as previously stated; on 3 other loan closing documents prepared by your finance dept, Ally Bank was named the lienholder. It was Earnhardt's inconsistent & contradictory documentation as well as receiving correspondence in the mail from yet another lender Western American Loan on 8/16/2025 that prompted our phone call on 8/23/2025. On 8/16/2025 it would also be the first time my brother learned who his loan was financed with. THIRD - What you have claimed as having taken place between Mr. Ferrier and I is a flat out lie. It never happened. I have never spoken to or had ANY interaction with Mr. Ferrier whatsoever. I placed a phone call to your dealership on Monday 8/25 asking to speak with Chris Shepherd as his name was listed on the loan docs as the person to contact if you had any issues after your vehicle purchase. I was told by the Cassandra that Mr. Shepherd was not in until Wed 8/27. I then asked who was taking Mr. Shepherd's calls and Cassandra told me Mr. Ferrier. Then she offered to transfer me to him. Upon Cassandra attempting to transfer me Mr. Ferrin immediately refused to take my call. The only person I ever spoke to was Cassandra. This fact can easily be corroborated by Cassandra herself, [who apologized to me more than once for Mr. Ferrier refusing to speak to me] as well as the recorded audio I have of this call. FOURTH - The sole reason I made a trip to your dealership is to cancel the outrageous $1500 GAP policy your dealership sold my brother because Mr. Shepherd continued to be unavailable and Mr. Ferrier refused to take my phone call. Upon arrival, I not only presented the Power of Attorney document, appointing me as my brother's agent-in-fact, to one individual in the finance dept, I presented it to TWO individuals in Earnhardt of Chandler's finance dept! First to Gabriel Salazer and second to Alex Aaslid. When Mr. Aaslid walked into Mr. Salazer's office to speak to me prior to me giving him the POA the very first words out of his mouth were a sarcastic "Nice review you wrote". Moreover, Mr. Aaslid in fact acknowledged my POA document and said verbatim "I don't need that" and pushed it back across Mr. Salazer's desk towards me. This can be corroborated by the security cameras inside the dealership which will demonstrate Mr. Aaslid did exactly what I've explained. FIFTH- My brother and I BOTH spoke to Chris Westermann on Saturday 8/23/2025 at 4:42PM for a total of 6min 23 seconds. As previously stated, Chris was asked TWICE why financing was shopped around when my brother had already secured financing with his credit union and had the pre-approval letter in his possession. Both times Chris stated verbatim "We did send it to his credit union, and he was denied for Low Fico". This can be corroborated by my brother and the recorded audio I have of this call. SIXTH - Not only did my brother show his pre-approval letter on his phone to Mr. Ronald Qayumi, the Salesman, Mr. Qayumi then took possession of my brother's phone and physically walked it back to the finance dept and showed Mr. Alex Aaslid, the Finance Director! This is another flat out lie and complete fabrication by this dealership. What took place can be corroborated by my brother and by the dealership's security cameras. LASTLY, on 8/26/2025 my brother refinanced his loan with his credit union where he had been pre-approved all along. A fact that Earnhardt Ford of Chandler took it upon themselves to ignore. His interest rate decreased by almost 8% lowering his monthly payment $160. The GAP policy he added to his new loan was only $649 versus $1500 that he was charged by the Sub- Prime lender Earnhardt Ford of Chandler sent his loan to. Not all consumers are versed with finance and lending. Earnhardt Ford of Chandler took advantage of the wrong person. Little did they know they would be held accountable for their unethical behavior. Apparently, they still have not learned a lesson because the more they talk, they only continue to lie and be dishonest. This is overwhelmingly demonstrated with Mr. Tommy Watson's response to this review. I strongly do not recommend this dealership.

    2025 ford escape active
    mn

    My husband and i have had the Ford Escape SE 2021 for almost 4 years. The car was great although we went through a tough time with AC Compressor going out on us due to the Phoenix weather. We got it replaced. A couple weeks ago our alternator needed to be replaced. We went to Earnhardt Ford for a diagnosis and a replacement. They helped us and fixed the problem within two days. We also rented a car with enterprise and we were able to drop off the car at the dealership. They were nice to return the car for us. We got our car back and we were relieved. 2 weeks later we were curious on a trade in for the vehicle and put in our information on Earnhardt Ford website for Chandler location. Our car was good for a trade in and we got a text from Ron Q asking us to come in to look at the 2025 Ford Escape and we could be able to trade in our old car. So we went to the dealership. As we pulled in Ron Q greeted us first and we mentioned about the trade in. He asked us if we wanted to take a tour. We test drove the car. It was nice and the new changes on the car were so different than what we had. It had everything we needed. With a new baby on the way, we were happy to find a new car. Ron Q was super understanding of our needs and made sure we chose the right one. We process took some time. He also ordered us food as we waited. He gave us popcorn and water. He kept checking on us and reassuring us about the process. Anna also was helpful. She showed us the Ford Connect, gave us a new plate cover, helped us move our stuff from our old car to the new one. Also gave us nice reusable bags. The whole experience was nice and we felt very happy leaving. We are very proud to be apart of the ford. Keep up the excellent customer service and helpfulness. :)

    2020 Jeep wrangler Willy

    After purchasing our beautiful jeep willys from here , we had to go back for a new battery and our sun visors repaired! We dealt with Frank! S very wonderful man you took car of us excellent! He even made sure our tank was full of gas! They did great when they hired him 25 years earlier! He's the best! Love the service with a smile attitude, with just a great smile and personality to go with it! He made our drive down to their location worth while and we will continue to be loyal customers! Thank you Frank and those who helped!

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    2 months ago

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    3 days ago

    They addressed and resolved my concerns immediately upon reading my review to my satisfaction.

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    9 months ago

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    4 months ago

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    5 months ago

    They messed up my oil change then blamed me. Didn't even pretend to care, just absolute trash

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    1 year ago

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    2 years ago

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    9 months ago

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    8 months ago

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    10 months ago

    Terrible customer service. I understand you've got to make sales but I couldn't do a deposit at 8:30 at night. Do not recommend.

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    2 years ago

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    1 year ago

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    11 months ago

    Fantastic experience. Quick and professional. A salute to Marty Jackson. He gave my wife an excellent orientation and got her set up nicely.

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    2 years ago

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    1 year ago

    Best dealership and service department around! Go see Art for purchase and Josh for Service! Nothing but the best experiences!

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    Page 1 of 12

    Earnhardt Ford Reviews in Other Languages

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    Review Highlights - Earnhardt Ford

    If you are in need of a great car wash you definitely need to go see Travis Drysdale and Rickey at Earnhardt Ford.

    Mentioned in 5 reviews

    Read more highlights

    Tempe Honda - 2025 hybrid Honda accord

    Tempe Honda

    (669 reviews)

    We came in on a Sunday after what I could only imagine was a long weekend for these salesmen…read more(Sunday after Thanksgiving) and had the pleasure of working with Ron. He was unbelievably amazing, and I could not recommend him more. From the moment we arrived, he pointed us in the exact direction of the car we came to see. He was never pushy or overwhelming. He gave us the information we needed, stepped back to let us look around on our own, and only stepped in when it truly felt helpful. He was incredibly knowledgeable about the car and all of its features, and he was so kind and patient throughout the entire experience. He made sure we felt comfortable and well taken care of the whole time. We then worked with Josiah for the financial portion, and he was just as incredible. He brought such kindness, understanding, and light to the process. He took what is usually the most stressful part of buying a car and made it calm and surprisingly enjoyable. His guidance, encouragement, and the conversation we had about life and entrepreneurship meant more than he probably realizes. He made a real impact on us, and we are very grateful for the care he showed. Both Ron and Josiah made our experience unforgettable. We could not be happier with the way we were treated and highly recommend working with them.

    Tempe Honda was one of the most frustrating customer service experiences I've ever had. My brand…read morenew Honda lit up with every warning and check-engine message imaginable. I brought it in expecting answers and support. Instead, I got neither. They don't offer loaner cars, so I had to spend $350 on a rental for just three days. After all that, they told me it was just a "glitch in the system." No real explanation. No accountability. No compensation for my time or money wasted. To make it worse, they left my car with 7 miles in the tank because they "had to drive it to get a read." That should have been clearly explained upfront. It wasn't. When I asked for a ride home, they told me the shuttle was closed so once again, I had to spend more of my own money. The whole place feels cold and robotic. No empathy. No effort to make things right. When you buy a new car, you expect support -- not to be brushed off and left paying out of pocket for their mistakes. I would not recommend Tempe Honda to anyone who expects real customer service.

    AutoNation Toyota Tempe - Closer picture

    AutoNation Toyota Tempe

    (831 reviews)

    I took my friends car in for some work on my day off, friendly staff, comfortable seating area,…read more they had the car serviced in the time they said. Very we'll organized at check in. They weren't able to fix it in 1 day and called my friend to get her into a rental so she was not inconvenienced.

    We had a very frustrating experience with AutoNation Toyota Tempe. We completed an online appraisal…read moreand received a certified offer of $27,000 for our vehicle. Before committing to a 4-hour round trip, we spoke directly with Lisa Mora to confirm everything. She assured us the offer would stand as long as the vehicle condition matched what we submitted, which it did, and even said we'd likely have more leverage in person. After arriving, the offer was suddenly reduced by $6,000. We were told the original price was set by "corporate," yet the store then ran their own KBB-style search and based the new number on that instead. This had nothing to do with the condition of the vehicle. It was accurately represented from the start. This felt like a clear bait and switch. It also felt like they will say whatever is needed to get you in the door, even if it doesn't match how the process actually works. The policies are not transparent, and the "certified" offer was not honored. We wasted an entire Sunday and a full tank of diesel on a process that was misleading from the start. If the online certificate is not reliable, that needs to be made clear upfront so customers can make informed decisions. I would not recommend making a long trip based on their online appraisal.

    AutoNation Hyundai Tempe

    AutoNation Hyundai Tempe

    (434 reviews)

    My check engine light came on Friday and the service department got me in the next day @ 7 am. They…read morewere so personable from start to finish. Jonathan, Max, and the tech who serviced my car did an exceptional job. I bought my Kona here 5 years ago and service has improved 100%. I highly recommend dropping off your car so you can go about your day and they will text videos of service and keep you posted, you can also text any questions. Sooo happy with the service department and maintenance. Ty very much! Kona is driving better than ever.

    We went in to look at a 2026 Hyundai Ionic 5 and do some research on the vehicles. We told the…read moresalesperson, Daniel, from the beginning that we were just checking things out and not going to purchase until we had completed our research with 3 different vehicles. We thought we were pretty clear from the start and that he understood that. He was informative and if he did not know something, he looked it up before responding so that he could give us the correct information. Daniel explained that he was new and that is why he sometimes did not know the information and did not want to give us false information. Now comes the biggest reason for the 1 star. His "manager" Greg never spoke directly to us even though he walked to Daniel's desk where we were sitting to retrieve some paperwork. I believe Greg was determined that we were going to purchase that day one way or the other. We told them we had received a quote from Carmax to sell our vehicle to them and therefore would not be trading a vehicle in it we purchased from them. It went from "we can match what they are offering" to "they could not have offered you that much" to "do you have proof of a quote that they offered you $18,700?" So in reality they were calling us liars. My husband showed him the email and then all of a sudden it was "They will never give you that amount. They are going to nickel and dime you and not give you any more than what we are offering ($13,200)." During this entire time, they did not give our key fob back so we were stuck there for 3 1/2 hours- MUCH longer than our expected research time. Guess what, we ended up purchasing our vehicle from Horne Hyundai in Apache Junction. The entire experience was completely different from that of AutoNation Hyundai of Tempe. I will not recommend their location or services, nor will be return. If I could give AutoNation Hyundai of Tempe negative starts rather than having to give at least one star, then I would. Additionally, Daniel at one point had the nerve to ask us why another salesperson had been speaking to us. Seriously? She never tried to take a sale away from him. In fact, I was the one that spoke to her first. She obviously had been a salesperson longer than him due to her knowledge. I am not sure if he was concerned because she was female or if it was because she was a different color than him or maybe a combination. However, that was definitely a put off to my husband and me. Completely unprofessional to say the least.

    Lexus of Chandler

    Lexus of Chandler

    (273 reviews)

    We just purchased a vehicle from them and it was the easiest thing I have ever done and I have been…read morewith people buying vehicles so many times this was very easy. First off, I found the vehicle online after finding what I want. I message them and they got back to me so quickly that I could not even blink an eye. The vehicle looked exactly how it was posted online. On top of that they sent me a video of the vehicle right there at the dealership for me, just to let me know that it's actually there. I was able to discuss prices over the phone get the entire layout before even entering the doors. We were happy and satisfied by the time that we walked out the doors with keys in hand. The best part was the fact that the person who we were dealing with Sam was wonderful. He kept me feeling like I was in good hands and for me that is hard to do. I would 100% recommend them for any vehicle that you're looking to purchase.

    Our experience at Lexus of Chandler has always been positive with folks who are amazing, courteous,…read morefriendly, and knowledgable. Through the years, have bought over 3 Lexus vehicles from Lexus of Chandler. In every one of those purchases, Sam Ladd has made it all run smoothly and without issues. Sam has been our sales rep for every deal and he has been completely genuine, aboveboard and straightforward. Service has also been top notch. Have serviced all Lexus vehicles here at this dealership where Miss Misty Darling, our service advisor, is simply phenomenal. Miss Misty is beyond knowledgable able to shine with her expertise of vehicle service needs. At the helm is general manager Randy Usery whom has always been approachable and kind. Another gentleman, sales manager Greg Walling, works in an old fashion honest manner. Inclusively, was instrumental in helping locate one of our recent purchase which we were grateful. Huge thank you to all. The wonderful amenities here beside the fantastic service are: Excellent coffee, multitude of snacks, soft drinks, bottled water in a beautiful lounge while you wait. Free car wash when you service your vehicle is a cool perk as well! All together, this great winning team has been fantastic and cannot say enough about the quality of people working at Lexus of Chandler. Try them out, you'll be glad you did :) As always, thank you for reading!

    Tempe Kia - so slippery the kids fell when they got into the car

    Tempe Kia

    (265 reviews)

    I purchased a Kia Sportage Hybrid from Tempe Kia on 11/26 and worked primarily with Dave Miller…read more Unfortunately, what should have been an exciting experience turned into an ongoing and stressful situation that remains unresolved. The night before purchase, I test drove the Sportage and loved the vehicle, but not the color options available. Dave asked if I would allow Tempe Kia to do a dealer trade rather than me purchasing from another Kia dealership, which I agreed to. Before driving out for pickup, I explicitly asked if the vehicle had been inspected for scratches, wheels, and interior condition. Dave assured me everything would be perfect. At delivery, I noticed marks on the hood that wiped off with a solution and was told they were from tape and packaging. I was also informed my spare key was missing and would be delivered after Thanksgiving. I left the dealership around 8pm. Once home, my family noticed scratches on the roof and rails. I emailed Dave and Chuck Flair with photos on Thanksgiving morning and followed up the next business day. I was told it was just tape residue and would be an easy fix. I was also informed the spare key was never found and I would need to return to have a new one programmed. I was promised a full tank of gas for the inconvenience. Over the next two weeks, communication was slow despite multiple follow-ups. I returned on December 12th for the newly programmed key and residue removal. Under dealership lighting, the residue appeared mostly gone, but the gas tank was nearly empty. Once home, the marks were still clearly visible in my garage lighting, and there was new damage, including a scratched and scuffed taillight and an additional scratch below it. I contacted John ,the sales GM, and sent photos. He told me they would "make it right" and explained that Dave, who previously worked in a body shop, took it upon himself to perform the work because detail was backed up. A few days later, my car was picked up from my house for repairs. That evening, I checked the vehicle security app I purchased from the dealership and saw my car's last known location was a residential address, not the dealership. This made me extremely uncomfortable. When I asked about it, I was told John wasn't aware and would check, but he never followed up. GM Katelyn Hall later told me she "assumed" it was just a GPS ping while the transporter was driving. I researched the address and discovered it belonged to the same individual transporting my vehicle. John later confirmed my car had been taken on a personal errand to the transporter's parent's house -- without my authorization. The next day, I was told the car turned out great. When it was delivered back to me, my partner and I were shocked -- it looked worse. Cody, the transporter, agreed the damage did not look right and told us the work had been done by a manager and his son, by hand. He also stated he questioned damage to the clear bra before leaving the dealership but was told it was not one of my documented concerns. This damage did not exist when my car was picked up. He took pictures. The issues included: * Scratches across black panels * Poor buffing leaving heavy swirl marks * Damaged clear bra * Original taillight damage not addressed * Roof scratches still present * A new scratch above the passenger front wheel I refused delivery and sent the car back. I documented all concerns to John and received no response aside from a text that was sent and then unsent. The clear bra was replaced and the car detailed again. When I asked what would happen if issues were still present after delivery, I received no response. I then received a call from a sales manager, Jeremy, who informed me there was also a dent made when the bra was damaged. He said he could fix it but they would have to keep my car longer. He was going to talk to the GM. GM Katelyn Hall requested all photos and documentation, which I provided. She then stated they did not owe me anything because I did not sign a "we owe" document at original delivery. This is deeply concerning, as the damage occurred after purchase during dealership handling. I asked if there was a "we owe" document for the spare key they lost and received no response. Despite extensive documentation, emails, texts, and phone logs promising the issues would be fixed, I ultimately received an email accusing me of trying to "take advantage of their kindness." This was a brand-new vehicle that I was excited and proud to purchase. Instead, it has been mishandled, damaged, transported to an unauthorized location, and met with a complete lack of accountability from the GM after her team promised to make things right. I still do not understand how or why this was allowed to happen, and I would strongly caution others to not do business with this company and if you have to, thoroughly document all communication.

    I had a fantastic experience at Tempe Kia, thanks to Ben Fields! From start to finish, Ben was…read moresuper straightforward and honest, making the car-buying process smooth and stress-free. He took the time to offer different options that helped me make a better financial decision, which I really appreciated. The dealership itself is clean and well-maintained, with a large inventory to choose from. I never felt pressured, and the entire process was handled quickly and efficiently, especially when it came time for the contract--no long waits or unnecessary delays. If you're looking for a hassle-free car-buying experience with a trustworthy salesperson, I highly recommend Ben Fields at Tempe Kia!

    Earnhardt Ford - car_dealers - Updated May 2026

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