My check engine light came on Friday and the service department got me in the next day @ 7 am. They were so personable from start to finish. Jonathan, Max, and the tech who serviced my car did an exceptional job. I bought my Kona here 5 years ago and service has improved 100%. I highly recommend dropping off your car so you can go about your day and they will text videos of service and keep you posted, you can also text any questions. Sooo happy with the service department and maintenance. Ty very much! Kona is driving better than ever. read more

We went in to look at a 2026 Hyundai Ionic 5 and do some research on the vehicles. We told the salesperson, Daniel, from the beginning that we were just checking things out and not going to purchase until we had completed our research with 3 different vehicles. We thought we were pretty clear from the start and that he understood that. He was informative and if he did not know something, he looked it up before responding so that he could give us the correct information. Daniel explained that he was new and that is why he sometimes did not know the information and did not want to give us false information. Now comes the biggest reason for the 1 star. His "manager" Greg never spoke directly to us even though he walked to Daniel's desk where we were sitting to retrieve some paperwork. I believe Greg was determined that we were going to purchase that day one way or the other. We told them we had received a quote from Carmax to sell our vehicle to them and therefore would not be trading a vehicle in it we purchased from them. It went from "we can match what they are offering" to "they could not have offered you that much" to "do you have proof of a quote that they offered you $18,700?" So in reality they were calling us liars. My husband showed him the email and then all of a sudden it was "They will never give you that amount. They are going to nickel and dime you and not give you any more than what we are offering ($13,200)." During this entire time, they did not give our key fob back so we were stuck there for 3 1/2 hours- MUCH longer than our expected research time. Guess what, we ended up purchasing our vehicle from Horne Hyundai in Apache Junction. The entire experience was completely different from that of AutoNation Hyundai of Tempe. I will not recommend their location or services, nor will be return. If I could give AutoNation Hyundai of Tempe negative starts rather than having to give at least one star, then I would. Additionally, Daniel at one point had the nerve to ask us why another salesperson had been speaking to us. Seriously? She never tried to take a sale away from him. In fact, I was the one that spoke to her first. She obviously had been a salesperson longer than him due to her knowledge. I am not sure if he was concerned because she was female or if it was because she was a different color than him or maybe a combination. However, that was definitely a put off to my husband and me. Completely unprofessional to say the least. read more

I had an 11:15am appointment for an oil change and showed up at 11:00am. I figured it would be pretty straightforward and I'd be out within a reasonable time. That definitely wasn't the case. I sat there with no updates for almost two hours. At 1:08pm I finally got a text saying my multi-point inspection was ready. The video mentioned air filter replacements and an alignment, and then said they were just about to start the oil change. So basically my car hadn't even been worked on for almost two hours after my appointment time. It wasn't finished until 2:15pm. Over three hours total for a basic oil change, with an appointment. I understand places get busy, but a heads-up would've gone a long way. The lack of communication was the most frustrating part. If appointments don't actually reserve a service time, what's the point? Really disappointing experience. read more

Unfortunately, an initial positive purchasing experience with Kenny has a negative outcome. I was promised a 2nd set of keys and after 5 live calls with Kenny and no keys, I moved on to the sales manager Greg who personally assured me he would get them ordered. It's been months and nothing. The Parts and Service Dept both said they cannot help me, Sales needs to place the order. Do not leave the premises until you have everything needed for your car. This dealership has no follow up and does not seem to care. After 10-11 calls, I need to move on with my life. read more

ZERO stars if I could. What started as a simple oil leak turned into over a week of back-and-forth issues, extra costs, towing, lost time, and ultimately getting my car back with the hood bent. I've been bringing my 2019 Hyundai Sonata to this Hyundai service center for years and had generally trusted them with my car. Recently, I noticed an oil leak, so I brought it in on a Wednesday. They told me they would check it during an oil change. My service advisor, Max, came back and said the issue was simply a washer that needed to be placed and tightened, which they handled during the oil change at no extra cost. I left feeling relieved and happy that the problem was resolved. I didn't drive the car again until Saturday, when I discovered the oil leak was now much worse than before. Since I was worried about driving 30 miles back to the dealership in that condition, I took it to a nearby Firestone for a quick inspection. They told me the oil pan was cracked, likely because a screw had been overtightened, and recommended I return to the dealership since the damage appeared to have happened during the recent service. I ended up having to tow the car 30 miles back to Hyundai on Monday and explained everything. After waiting seven hours with no call or text update, I had to reach out myself. Max simply told me the oil pan was cracked (which I already knew) and that it would cost $850 to repair. I explained that I had not driven the car since Wednesday, had definitely not had another oil change anywhere else, and that the cracked oil pan had never been mentioned during my previous visit. The most logical explanation was that the damage happened during their service. Instead of taking responsibility right away, Max dismissed my concerns and made excuses for why it couldn't have been their fault, even suggesting they may have just missed the crack during the oil change, which is not something you should expect from the very dealership that services the vehicle. Eventually, after more back and forth, they agreed to replace the oil pan and only charge me for the part ($250) while covering the labor at no cost. This should have been identified and handled correctly the first time. Having to bring the car back a second time, deal with towing, and be without my car for days was a major inconvenience. Unfortunately, the frustration didn't end there. When they finally returned my car, I discovered they had bent the hood. At that point, I was beyond frustrated. What should have been a simple repair turned into an exhausting experience filled with poor communication, unnecessary stress, extra costs, lost time, and now additional body damage to my vehicle. It honestly felt like every time I got the car back, there was a new problem. This entire experience has been disappointing and has completely destroyed my trust in this service center. After years of bringing my car here, I expected much better accountability and customer service. Instead, I was left questioning whether I would ever trust this dealership, or even buy another Hyundai, again. read more

AutoNation Hyundai Tempe - Car Dealers Near Me - Tempe, Arizona

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Came all the way from Avondale , to see this jeep. Customer service is the worst here , from the sales man to the manager , and the finance department. I won't come do business here. I get they get paid commission but to screw a customer over so they can get the sale is not right. We asked for the manager , since sales person was fairly new " manager is to busy can't help ". Manager should be avail if a customer is asking for them. If i could leave NO stars i would. read more

AutoNation Hyundai Tempe - Car Dealers Near Me - Tempe, Arizona

Went in for a recall notice from Hyundai. Had the appointment. They checked the car bumper to bumper and the only recommendation they had was to replace my cabin filter. The quote was $92 and that was to use an aftermarket filter. I declined and ordered a filter from Amazon. It was a premium filter for $15 and took me under five minutes to install it. So they are charging $78 for 5 minutes of labor? They are grifters with a permanent location read more

Very disappointed with the service at **Hyundai Autonation Tempe**, specifically from service advisor **Max Moon**. We were told for weeks a wheel rim needed replacement, paid for it in advance, and scheduled an appointment--only to later be told the real issue was a **strut**. Despite a **March 21 appointment**, we were told the strut was "on backorder," yet **two other local Hyundai dealerships had the OEM strut in stock**. Messages asking for status went unanswered for days, and no one verified the part before our appointment. Max also said a wheel swap would take **10 minutes**, but my wife and son waited **two hours** before he disappeared, and they had to find other staff just to get the car back. I bought this car at this dealership and had appointments to fix the car at this dealership, but Max told me I could take the car somewhere else. I didn't think I needed to take the car somewhere else when I had an appointment with Max at Hyundai Autonation Tempe!! No respect for customers' time. We'll be taking our service elsewhere. read more

Worst customers service possible. Family just leased a brand new Sante Fe and today it did not start today . Seems to be a bad battery or electrical issue. Went down and spoke with Thomas Gifford and he stated there was nothing they could do, no loaner car, no new battery, nothing. He stated that if it did not start again just call AAA. After reading the other reviews I can see why this place gets such low ratings. Thanks Thomas Gifford. read more

I was just into the shop and had to deal with Jake. He was the rudest tech I have ever dealt with. No wonder they have a 2 star rating. He said he had worked there for 20 years and knows everything. My recall was not on the books but how he handled everything was terrible. I would fire him. Hello, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to turn your experience around. Please reach out to us at (480) 505-4247 at your earliest convenience to discuss how we can turn this experience into a positive one. Above is the response I received from Mark M. Business Owner. I tried calling and no one knew who Mark M was. This must have just been a canned note. Mark M, you have my phone number from my accounr, if this important to you contact me by phone. read more

I scheduled an appointment in April I found my car on the hyundai anti theft recall list, I called to make an appointment I received a text from Johnathan aguire who told me my car was not apparently he didn't do his research so I canceled im not paying 200 for someone to look at it , lo and behold in early May I got an email from the dealership my car is on the recall list I called to make sure I can get a rental because they needed my car for 3 days the girl said sorry my car is out of warranty and I live too far for a shuttle I filed a complaint with hyndai corporate and they confirmed with recalls dealerships are required to provide transportation this dealership is a scam read more

Hard to believe but they've actually gotten worse Took a vehicle in for 3 recall items Ended up leaving it and was told it would be done that evening and ready for pick up in the AM Tried to verify completion the next day, no return call We ran errands the next day and decided to check in the car, not surprised to find out it wasn't ready and zero communication from Max Car was ready later that day I grabbed it and made the very short trip to Costco Tried to make some seat adjustments after leaving Costco Seat controls didn't work Called Max to report the issue (voicemail) 2 subsequent messages along with speaking to the receptionist 48 hrs since the initial message and no response from Max or anyone else Good luck trying to get through their gauntlet of guards when trying to reach someone who will take responsibility The number they post in their response is of no use From 1st hand knowledge, they definitely follow potential sales leads very frequently read more

I own a 2018 Hyundai Elantra, and recently received a letter in the mail informing me that an anti-theft ignition cylinder could be installed free of charge by the dealership to remedy the security issue causing many Hyundai vehicles to be stolen. AutoNation Hyundai Tempe was the closest location to me, so I used their website to book a Friday morning appointment to drop off my vehicle. In the "reason for appointment" field, I noted that I wanted the anti-theft ignition cylinder installed. I never received any sort of acknowledgment or confirmation of my appointment - not my primary complaint, but something I was surprised by; this is unusual and gives an unprofessional impression. When I arrived for my appointment, I checked in with an attendant and then another employee came over and asked what the purpose of my appointment was. I explained, and he said "Is that all you're here for?" Then, he told me they "might be out of the part needed" and left to check. He returned several minutes later and claimed that the dealership was completely out of the necessary parts. I find that extraordinarily hard to believe - Hyundai is running a national campaign sending out millions of letters advising vehicle owners like myself to come to dealerships to have THIS SPECIFIC PART installed - and somehow AutoNation Hyundai doesn't have a single one on hand?!?!?!?!?!?!??? Do they expect me to believe that they are ordering that part on an ad-hoc basis, as individual vehicles come in for the install? That is either an incredible lack of foresight and supply chain incompetence - or more likely, the dealership simply did not want to provide service to me because this is a FREE installation, and the technician will not make commission on it. The employee I checked in with mentioned that they were very busy - clearly they did not want to keep my appointment as scheduled because I had not booked other *paid* services ... The service technician told me they would have the necessary part on Monday (such fast shipping on those parts, hmm!), and offered a half-hearted and perfunctory apology for having to reschedule. Not only did I end up wasting my time driving out to the dealership - because I planned to leave my car there while it was serviced, I had arranged with a family member to pick me up. I was not able to reach them before they left to get me, so their time was also wasted by this dealership's incompetence. Additionally - I CLEARLY noted the reason for my appointment when booking. I provided my email and phone number when booking. And, I was not the first appointment of the day. Had this dealership been competent, and truly out of the parts, they could have seen the appointment reason and informed me ahead of time to cancel or reschedule. Instead, they chose to waste two people's time driving a 30-minute round trip for nothing. Bravo! Rest assured, I will inform everyone and anyone about this lovely experience. read more

It took over two hours for an oil change and tire rotation two months ago. When our car was done no one let us know. It was just sitting there. We never got all of our paperwork. They weren't very friendly. I got an email from customer relations about 6 weeks ago. Said they'd get back to me. Several weeks later they asked the location, I tried calling. No one answered. Terrible customer service. The dealership sent me an email saying we never got all of our service but they told when we left everything looked good. Worst service ever read more

I have gone to this dealership a few times mjust because it's so close to home for me. The service reps are nice guys and all that but their service techs have ZERO respect for your vehicle. They leave it dirty and cause scratches and damage and blame it on you. I sent in for an oil change and they left oil and dirt on my CLOTH seats and steering wheel. Told service rep and he came and cleaned it all for me okay thanks. SECOND TIME for recall work the service techs left MORE dirt on 2 of my seats, window film liquid all run down both sides of my interior, scratched the back panel of the passenger side in a 12 in by 12 inch space and the film recall work has TONS of bubbles and liquid left in between that and the windows which no one told me was "supposed to look like that" and "should go away". Service rep came out and wiped it down but this is a $60k plus car and your work should not look like this. Don't go here. There is a MUCH better Hyundai dealership in Peoria called Larry H Miller Peoria. Go there so all service and purchases. This places isn't worth your time or money and definitely isn't worth mine anymore. read more

Worst experience ever with a car dealership. I have called "Greg" numerous times today and he has never returned my calls. All I needed was a signed buyers order and they kept telling me I had to come down there (an hours drive RT from my house) to pick up a piece of paper that they could email to me. read more

Came here after the dismal experience at AutoNation Toyota and they were way better! We were greeted by someone in the lot who was excited to show us around and described all the models they had. The test drive on the Elantra Limited also went great and Hyundai's breadth of features is a positive compared to the bare-bones systems Toyota was offering for their models. (Honda is a bit better but they are all selling at premiums compared to Hyundai's MSRP) Financing and numbers, unfortunately, seemed elevated like many of the dealers in the area and they quoted us 9% interest and a pretty crazy payment even with a high down payment and prime credit. Great service, iffy numbers! (They are semi transparent and show pricing though! Unlike some other places. Cough Right Toyota & Camelback) (Edit: got to say after visiting Chapman Hyundai for an Ioniq for my dad the service I got here was excellent. Chapman is a **** show compared to AutoNation) read more

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The service department is awful. I checked my car in at the appointed time, 7:30am on Thursday morning. By 6pm I had heard nothing despite leaving 2 messages via their AI phone service. I drove the 17 miles to see what was going on only to be told they had been busy and would get to it the next day. By 2pm the next day I received a text to say my car was number 3 on the list for diagnosis - still no call and no apology. At 4:30pm I collected my vehicle and will find a professional service team to maintain my Sonata. Still no apology even 33 hours after dropping the vehicle off. read more

I did not purchase a vehicle from this dealership due to aggressive financing pressure and inconsistent communication. I arrived with pre-approved financing and a bank check ready, yet multiple managers continued to push dealership financing after I clearly declined. I was told my loan terms might be matched, but I was never given a definitive answer. I was also given contradictory information about accepting my out-of-state bank check--first being told it was not acceptable, then that it was, but only after unnecessary discussion with my bank. The repeated questioning of my bank and approved check was disrespectful and inappropriate. Due to the lack of transparency and professionalism, I took my business elsewhere. read more

Once you purchase a vehicle, they stop responding. I was promised a repair after buying my car, but my follow-ups have been ignored. I even have written communication confirming the promise. I would strongly advise against buying a vehicle from this dealership. read more

Earlier this year a friend (a licensed auto mechanic) inspected my Tucson's engine and discovered that the coolant hose was broken and needed to be replaced... of which is considered warranty work under 60k miles. With engine knowledge in hand, I confidently called AutoNation Tempe and was connected to Max in the service department. He advised me to not drive the vehicle and instead get it towed to the dealership and would try to get it inspected by their crew in 24-48 hours. This is the second time this year I've had to get my car towed somewhere for work and it never gets easier. Max kept me in the loop along the entire way- told me on Thursday morning (I had my car towed there Wednesday night) that it could take up to the next Tuesday to have the car inspected and possible work done. Not ideal but I appreciated the honesty. He also informed me of a reimbursement program that Hyundai offers owners when dealerships do not have enough loaners. It surprised me to hear from him on Friday afternoon - that the warranty work was approved and completed so quickly! Expectations were beaten and level of service was amazing from Max. read more

My hernia is easier to deal with than this 'service' center. I received a text message today that my car was ready. I travelled to the dealership only to find that my advisor is not at his desk. He's also not on the service drive. At least 4 other advisors were seated at their desks, but none could be bothered to deliver my vehicle to me. I tried the department manager's office, but that was empty as well. So was the cashier station. A rogue advisor approached me and asked if I had been helped. Thankfully, this gentleman took care of my paperwork and pulled my vehicle around for me. Why couldn't any of the other advisors? Who knows. Where was MY advisor? Never saw him. Where was the department manager? He musta been taking a dump or something. Do yourself a big favor and go to a Chapman or Earnhardt store. This place is as useless as tits on a boar. read more

I overpaid my account and this dealership will only apply to my new lease refuses to have Hyundai motor refund me

Sales were good people. But service... I made an appointment, as I drove there they texted me, said they would need to keep the car 1-2 days to look at it. I didnt think much of it, until I got there. They did indeed expect me to wait 1-2 days. They did not have a loaner car. I told them I drove 40 minutes for an appointment. They expained if they made appointments and someone dosent show up, the mechanic would be out of work for an hour. Therefore the 1-2 day wait. I just paid $45,000+ for this car, and traded in a perfectly good TOYOTA which had never given me a problem. 1400 miles in and this is the service they give? They said sorry, thats our company policy. I said I will find another dealership. They said OK, and walked away. Thanks Autonation, never again read more

The service technicians and salesman, Jonathan, lied to me about a part on my vehicle that was supposedly damaged but didn't exist on the vehicle in the first place. Thank god I got a second opinion or I would've wasted thousands of dollars in services that did not need to be completed. Bunch thieves at this location unfortunately. read more

Went to Tempe Hyundai yesterday at 3:30 hoping to get some help with my daughter's Elantra. It needed a jump to start and a retail auto store said it needed an alternator. This didn't make sense, as it kept running after the jump and no warning lights were on. Didn't want to shut off the car, so I took it to Hyundai. Where I sat in the drive up for a good 5 minutes before a young guy, who I think was just a car runner, asked me what I needed. Told him, he said he'd get an advisor. Sat for another 10- 15 minutes, had at least 3 advisors and a manager look at me, and go back inside. Eventually, they sent the kid back out to tell me I needed to make an appointment, that they were too busy to help me. Kid was embarrassed to tell me, told him it wasn't his fault but that I had to get it fixed now as the battery was dead. Ended up going to Sun Devil auto. They confirmed it was just the battery and I was on my way in 30 minutes! Such a stark difference in customer service! Not a very impressive showing, that dealership could use some help. read more

I would give Hyundai Tempe an 11 out of 10! I only came there b/c I blew a tire on I-8 on way to California. I usually go to Jim Click Hyundai in Tucson . I had no idea how great Hyundai service could be! I am going to drive up to Tempe for my service in the future! Max Moon was exceptional in customer service, communication and compassion. He took superior care of me going above and beyond! I would highly recommend Hyundai Tempe!! read more

About 5 minutes ago I was walking on the sidewalk in the autoplex, a new white Elantra with an Autonation plate, no license plate or dealer plate, was driving so fast they actually threw gravel and dirt all over me on the sidewalk. I immediately called the store and asked for a manager, they hung up on me TWICE and all I said was "can I speak to a manager". I'll make sure the right people know about it read more

Max and Ashley are terrible!! I brought my vehicle in for repairs and paid over $2,000 to have the issue resolved. Since then, I've had to return to the dealership four times for the same unresolved problem. Despite already paying for the initial diagnosis and repair, I was charged again for diagnostics related to the same issue. To make matters worse, after the fourth visit, my air conditioning no longer works--a completely new issue that did not exist before I brought my car in. I've made multiple attempts to contact the dealership to get this resolved, but my calls and messages have been completely ignored. At this point, I feel I've been taken advantage of. If I do not receive a timely and satisfactory resolution, my next step will be to pursue legal action for the mishandling of repairs, poor workmanship, and failure to provide services paid for. read more

The reason I always buy a Hyundai. Great customer service. My key fob stopped working suddenly while traveling. I panicked. Thankfully, a Hyundai dealership was 10 mins away. I was in and out. They replaced my key fob battery immediately. Thank you for halting my anxiety. read more

Jace in service is an amazing advisor Great service and I'll be back bc of Jace ! Thanks for your hard work which doesn't go unnoticed. Thank you Jace !!!! read more

If you enjoy your blood boiling out of frustration definitely go here. My boyfriend scheduled an appointment with this dealership several weeks ago for an engine mount related problem. The appointment was for 7:00am on Saturday 8/26 and my boyfriend called to confirm the appointment twice. Each time he was told that he was all set to meet with Max. When we got down there he was told he didn't have an appointment and couldn't be helped, meanwhile there were no customers or cars at the dealership. He was also told they only do oil changes on Saturday's and why this info wasn't conveyed to us is beyond me. My boyfriend was very specific with what he needed over the phone. When he arrived at the dealership and was told he didn't have an appointment Max was extremely unhelpful in getting him rescheduled and suggested another Saturday appointment, which they can't do because they only do oil changes on Saturday. My boyfriend made a comment along the lines of trying to figure out the process and Max told him to "get the fuck out" and called him a little bitch. I then went in and spoke to Max and he was extremely rude to me, would t look at me and instead was lacking up his boots. I then spoke with Ashley who was present for some of the exchange and she was super rude to me. A video of my interactions was taken and I am just shocked at how rude and unhelpful these service employees are. We will not be purchasing any future vehicles from this dealership or any AutoNation. This type of behavior from service employees is unacceptable. We will be calling the GM on Monday and following up with Hyundai Consumer Affairs. read more

I dropped my new Sante Fe off for its 1st service on a Saturday at 10:45AM. I received the text that there was a nail in the tire and they would call soon with next steps. I did not receive a call so I had to call them. I called 3 separate times and no one answered. I text the service number back twice with no response. They held onto my car overnight without any communication and are off on Sundays. I do not have a car all day today or to go to work now tomorrow on Monday. The Sales Department couldn't care less either when I called for some help today. I'm disappointed that they received a commission from my recent purchase and will not be returning or referring anyone to this location. I am shocked and advise serious caution shopping here. read more

This dealership lacks integrity. After two years of searching over 4 states for a great SUV I find it here. We have to move 2 dogs and 2 cats across the country in two weeks. They hadn't even detailed it or put it on the lot yet but listed it on website. I called immediately and offered to buy it. Offered a deposit of which they wanted 5k on a 12k vehicle. Ok fine, can we get a google call and walk around to hear engine. No problem we'll make you a video. We get the video, tell them we definitely want the truck. The manager tells us to send a photo of our airline ticket and he'll hold it until we get there. We don't want to lose out on the truck because we need it. We offer another deposit, we offer to pay in full on line, we offer to wire transfer the money. We offer to send a bank cashier check over night o which there is a branch right up the street from the dealer if they wanted to pick it up. We offer to finance it. They text us last night with a photo of the truck saying don't worry we'll see you on Friday. This morning they send message saying they sold it last night. I was even willing to drive my Hyundai out there and take $1000 less on a trade $3000 less on private sale if we had to and we would have bought a warranty. I also offered to go to #AutoNation in Nevada and pay for it there and let them inspect my Hyundai. What ever I had to do. They owe us the money they made us pay for airfair back. Why would you make us buy airfare if you weren't going to sell us the car? This dealership cannot be trusted to honor their words or agreements. Buyers Beware. read more

Terrible service from Jake Washatka in the service dept. After asking for clarification on my car's issue, he insulted me and belittled me, clearly eager to get rid of me while not resolving the issue. I did go directly to the Service Manager after this incident and he was far more helpful. read more

I bought two Hyundais from this dealership due to the proximity of the dealership to my home. I had a great recent purchase process but STAY AWAY FROM THE SERVICE DEPARTMENT. With my last Hyundai, I had a bad experience with the service department so I started taking my vehicle to the dealership by my work. I tried the Tempe service department again and I'm extremely disappointed. Not only did I have to wait for 1.5 - 2 weeks until I could be seen, the advisor (Max Moon) seemed bothered to have to help me. I originally said I would wait for my car, but decided to have the shuttle take me back. My appointment was at 11:20 am. Around 3:30 pm I called for an update and didn't receive a call back. This morning I sent an email since a phone message wasn't being returned. An email didn't get a call back either. When I called to speak to a manager he said there isn't an update on my car because it won't be looked at for another couple days. WTF? Why would you give me an appointment? "Oh that's just to talk with the service advisor." If your mechanics can't see my vehicle until Thursday or Friday (instead of on my Monday appointment), don't schedule me until Thursday or Friday. So it'll take more than two weeks for your car to get serviced. Hopefully you have a spare car at home while the dealership holds your car hostage for days. Do better! read more

AutoNation Hyundai Tempe - Car Dealers Near Me - Tempe, Arizona

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service department is a disaster. waited over 2 1/2 hours for any oil change. that is after making an appointment and told it would be 1 to 1 1/2 hours. this has happened twice and third time I walked out after getting told the same line. read more

The service department is lacking qualified service advisers. I have had two separate service-related issues with the same service adviser, Jake. The first happened in October 2024 when our sunroof glass exploded while driving down the road. There were no other vehicles in the area when the window exploded. I pulled over to investigate what had happened. It was clear that the class had exploded from the inside out. I would include pictures if this review had the capability! The service advisor, Jake, said it must have been a rock that caused the damage. If that was the case, the glass would have exploded into the vehicle instead of outward. He said I would have to leave the vehicle, and it could be three to four weeks before Hyundai could look at it. I explained that this was our only vehicle and lived forty miles away. He said to call someone to pick me up or go rent a vehicle while we waited for Hyundai. I repeated that I lived forty miles away. He said that wasn't his problem. I asked if there was a faster way to get this handled, and he repeated to call someone to pick me up and rent a car. I told Jake that in previous Hyundai vehicles the National Traffic Safety Review Board had deemed this to be a Hyundai problem and ordered Hyundai to correct the issue. He said that wasn't the issue with my problem and said I was going to report this to the National Traffic Safety Review Board. Jake said to not write a review about him because it would hurt his family if he lost his job. I thought this was odd as I never mentioned anything about a review about him. I decided not to leave my vehicle for three to four weeks for Hyundai to inspect. I used the glass replacement portion of my auto insurance to replace the exploded sunroof. The company that repaired the sunroof mentioned that the damage wasn't from a rock because it exploded out and not in, and had seen this type of damage from defective sunroofs. The second service problem I had with Jake at Tempe Hyundai was a few weeks ago when I took it in for routine service and a broken latch for the sunscreen on the passenger side rear window. The first thing Jake said to me was "Who pulled too hard and broke the latch that holds the sunscreen up on the passenger side rear door?". He repeated that again. I told him no one pulled it off, and I would like to have it replaced. He grumbled, and off the car went into service. When the vehicle was finished, he said they had replaced the broken latch. He pointed out toward the parking lot and said your vehicle is out there. Jake could benefit from some personal help classes on how to treat customers. The sad part about our bad experience with the service department is we had a good experience when we purchased the vehicle there. Would not recommend any of my friend use Tempe Hyundai for sales or service. Larry Shannon read more

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Service advisor was adamantly opposed to performing a "factory required" inspection service even though it was backed by hyundai maintenance schedule. Emails to the service manager and general manager were ignored. I spoke with service advisors at Larry Miller and Santan Hyundai who both confirmed the validity of the service in question. It seems Autonation Hyundai is not concerned with doing things by the book. I have no confidence in their approach, communications, integrity, nor management after this ignorant treatment. read more

I bought my first car at 20 years old from this dealership, Damian specifically. Felt good about it. Paid extra for bumper to bumper warranty, as advised by Damian and the finance guy when I expressed my concern of paying for major repairs. On the contract, it stated the car had undergone emissions testing that day. I was unable to register the car or get a liscense plate. This is when I learned that what was written on the contract was false, the car was never emissions tested while in the possession of the dealership. They asked me to bring the car in (once I told them the issue) 2 months after purchasing the car to get it tested. One week after owning the car, Damian called me to let me know my APR was raising almost 4%. I put these issues aside as it was the first time I was buying a car, and I was doing it alone, which they completely took advantage of. 6 months into owning the car it was broke completely. 1k in repairs not covered by warranty. A year and a half into owning the car it broke completely again. I called the dealership and asked if I should have the car towed there, since I pay for warranty. They advised me that the warranty was expired and I would have to pay out of pocket. Another 2.2k paid. 2 weeks later, it broke again. I called back and was told I no longer had a warranty. As this confused me, I dug deeper. Only to learn that I did have a warranty. After the warranty, I paid another $480 to fix it. I picked the car up with the car leaking, reeking of gasoline, and the AC not turning on. Got it in worse condition than I left it. Throughout this experience, I talked to Dustin, the Director of Finance, about my concern with my experience all together, who got very angry at me, to the point that it was bizarre. He talked down to me and let me know this had been my fault. I spoke to the General Sales Manager, Thomas Gifford, who told me he can't control what other people say, and that it was my fault I did not pay to tow the car to his shop to get it fixed (even though I was told I had no warranty). Every manager I spoke to was rude and did not care, it was very odd how I was being treated. They were all so nice once buying the car, but once I'm locked in they have horrible service. When I'd go in to talk to them in person, they had a young girl play telephone with me as they sat in their offices, until I finally got her to get them to come out to speak to me, where I was quickly dismissed and told it was all my fault. I asked Dustin for ALL of the paperwork that was on file about my car. He handed it to me in person, verifying it was all the paperwork. But it did not include a signed contract raising my rate. When I called back, I spoke to (Anna?) who confirmed she watched Dustin print all of the paperwork on file. When I informed her my contract does not match my rate that I'm paying, she magically found the new, updated contract. I asked for it to be sent to me ASAP, which I received many hours later. Please avoid at all costs. Very sketchy people and dealership. Overall just not nice. read more