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    AutoNation Hyundai Tempe

    2.6 (436 reviews)
    Open 9:00 am - 9:00 pm

    Services - AutoNation Hyundai Tempe

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    ZERO stars if I could. What started as a simple oil leak turned into over a week of back-and-forth issues, extra costs, towing, lost time, and ultimately getting my car back with the hood bent. I've been bringing my 2019 Hyundai Sonata to this Hyundai service center for years and had generally trusted them with my car. Recently, I noticed an oil leak, so I brought it in on a Wednesday. They told me they would check it during an oil change. My service advisor, Max, came back and said the issue was simply a washer that needed to be placed and tightened, which they handled during the oil change at no extra cost. I left feeling relieved and happy that the problem was resolved. I didn't drive the car again until Saturday, when I discovered the oil leak was now much worse than before. Since I was worried about driving 30 miles back to the dealership in that condition, I took it to a nearby Firestone for a quick inspection. They told me the oil pan was cracked, likely because a screw had been overtightened, and recommended I return to the dealership since the damage appeared to have happened during the recent service. I ended up having to tow the car 30 miles back to Hyundai on Monday and explained everything. After waiting seven hours with no call or text update, I had to reach out myself. Max simply told me the oil pan was cracked (which I already knew) and that it would cost $850 to repair. I explained that I had not driven the car since Wednesday, had definitely not had another oil change anywhere else, and that the cracked oil pan had never been mentioned during my previous visit. The most logical explanation was that the damage happened during their service. Instead of taking responsibility right away, Max dismissed my concerns and made excuses for why it couldn't have been their fault, even suggesting they may have just missed the crack during the oil change, which is not something you should expect from the very dealership that services the vehicle. Eventually, after more back and forth, they agreed to replace the oil pan and only charge me for the part ($250) while covering the labor at no cost. This should have been identified and handled correctly the first time. Having to bring the car back a second time, deal with towing, and be without my car for days was a major inconvenience. Unfortunately, the frustration didn't end there. When they finally returned my car, I discovered they had bent the hood. At that point, I was beyond frustrated. What should have been a simple repair turned into an exhausting experience filled with poor communication, unnecessary stress, extra costs, lost time, and now additional body damage to my vehicle. It honestly felt like every time I got the car back, there was a new problem. This entire experience has been disappointing and has completely destroyed my trust in this service center. After years of bringing my car here, I expected much better accountability and customer service. Instead, I was left questioning whether I would ever trust this dealership, or even buy another Hyundai, again.

    Came all the way from Avondale , to see this jeep. Customer service is the worst here , from the sales man to the manager , and the finance department. I won't come do business here. I get they get paid commission but to screw a customer over so they can get the sale is not right. We asked for the manager , since sales person was fairly new " manager is to busy can't help ". Manager should be avail if a customer is asking for them. If i could leave NO stars i would.

    2024 Sante Fe

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    4 months ago

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    8 months ago

    I overpaid my account and this dealership will only apply to my new lease refuses to have Hyundai motor refund me

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    Review Highlights - AutoNation Hyundai Tempe

    Purchased our second vehicle, a Sante Fe Sport from Tempe AutoNation Hyundai several years ago.

    Mentioned in 27 reviews

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    Tempe Honda - 2025 hybrid Honda accord

    Tempe Honda

    (669 reviews)

    We came in on a Sunday after what I could only imagine was a long weekend for these salesmen…read more(Sunday after Thanksgiving) and had the pleasure of working with Ron. He was unbelievably amazing, and I could not recommend him more. From the moment we arrived, he pointed us in the exact direction of the car we came to see. He was never pushy or overwhelming. He gave us the information we needed, stepped back to let us look around on our own, and only stepped in when it truly felt helpful. He was incredibly knowledgeable about the car and all of its features, and he was so kind and patient throughout the entire experience. He made sure we felt comfortable and well taken care of the whole time. We then worked with Josiah for the financial portion, and he was just as incredible. He brought such kindness, understanding, and light to the process. He took what is usually the most stressful part of buying a car and made it calm and surprisingly enjoyable. His guidance, encouragement, and the conversation we had about life and entrepreneurship meant more than he probably realizes. He made a real impact on us, and we are very grateful for the care he showed. Both Ron and Josiah made our experience unforgettable. We could not be happier with the way we were treated and highly recommend working with them.

    Tempe Honda was one of the most frustrating customer service experiences I've ever had. My brand…read morenew Honda lit up with every warning and check-engine message imaginable. I brought it in expecting answers and support. Instead, I got neither. They don't offer loaner cars, so I had to spend $350 on a rental for just three days. After all that, they told me it was just a "glitch in the system." No real explanation. No accountability. No compensation for my time or money wasted. To make it worse, they left my car with 7 miles in the tank because they "had to drive it to get a read." That should have been clearly explained upfront. It wasn't. When I asked for a ride home, they told me the shuttle was closed so once again, I had to spend more of my own money. The whole place feels cold and robotic. No empathy. No effort to make things right. When you buy a new car, you expect support -- not to be brushed off and left paying out of pocket for their mistakes. I would not recommend Tempe Honda to anyone who expects real customer service.

    AutoNation Toyota Tempe - Closer picture

    AutoNation Toyota Tempe

    (829 reviews)

    I took my friends car in for some work on my day off, friendly staff, comfortable seating area,…read more they had the car serviced in the time they said. Very we'll organized at check in. They weren't able to fix it in 1 day and called my friend to get her into a rental so she was not inconvenienced.

    We had a very frustrating experience with AutoNation Toyota Tempe. We completed an online appraisal…read moreand received a certified offer of $27,000 for our vehicle. Before committing to a 4-hour round trip, we spoke directly with Lisa Mora to confirm everything. She assured us the offer would stand as long as the vehicle condition matched what we submitted, which it did, and even said we'd likely have more leverage in person. After arriving, the offer was suddenly reduced by $6,000. We were told the original price was set by "corporate," yet the store then ran their own KBB-style search and based the new number on that instead. This had nothing to do with the condition of the vehicle. It was accurately represented from the start. This felt like a clear bait and switch. It also felt like they will say whatever is needed to get you in the door, even if it doesn't match how the process actually works. The policies are not transparent, and the "certified" offer was not honored. We wasted an entire Sunday and a full tank of diesel on a process that was misleading from the start. If the online certificate is not reliable, that needs to be made clear upfront so customers can make informed decisions. I would not recommend making a long trip based on their online appraisal.

    Acura Of Tempe - Inside

    Acura Of Tempe

    (240 reviews)

    My experience with car dealers are hit and miss. This one was a hit. Easy negotiation with car…read moreprice we were able to make a deal easily and without the hassle of other places. My daughter got the car she wanted at a fair price. Shout to Josh our sales representative he made sure we were good through the process and the finance team did an excellent job with the purchase. After the purchase , we had the vehicle for a few weeks Josh was there to make sure everything was going good with our purchase and any questions we had. He also informed me that Honda lowered the interest rate and our payments were lower then when we left the dealership (same finance company Honda) now we are saving a money with a car we enjoy. Thank you to Josh and the Acura team for the great purchase experience and professionalism experienced. Would definitely recommend for future purchases.

    Women, please read before visiting Acura of Tempe!…read more My husband had a deal worked out with Josh and his sales manager Richard, Dec 19th, they said they would hold the vehicle for me until Saturday, Dec 20th as long as I arrived at opening. Before driving an hour to the dealership, my husband text Josh to confirm the vehicle was ready. I was supposed to test drive the car, and my husband was on the way to sign documents which was already arranged. I arrived at opening as promised on Dec 20th, to be told by Josh, "I have bad news they sold the RDX you wanted last night, but we have another one you will like". Josh tried to sell me another car more expensive and not at all what I wanted. As a female I felt they took advantage of me because my husband was not present. They even tried to have me sign off on the other car, before my husband was present. Total slimy car salesman technique. I walked out. We have bought several vehicles from Acura of Tempe in the past, and never had this bad of an experience. Today 2 days later, December 21st, they show the car is still available. See the photo and vin on picture with dealership name. Clearly they were trying to take advantage of me. They lost a long time customer all because they wanted to be deceitful. We wont be buying another car from Acura Of Tempe in the future. The service department is however great because they have Abel. Please see my previous review.

    Tempe Kia - so slippery the kids fell when they got into the car

    Tempe Kia

    (265 reviews)

    I purchased a Kia Sportage Hybrid from Tempe Kia on 11/26 and worked primarily with Dave Miller…read more Unfortunately, what should have been an exciting experience turned into an ongoing and stressful situation that remains unresolved. The night before purchase, I test drove the Sportage and loved the vehicle, but not the color options available. Dave asked if I would allow Tempe Kia to do a dealer trade rather than me purchasing from another Kia dealership, which I agreed to. Before driving out for pickup, I explicitly asked if the vehicle had been inspected for scratches, wheels, and interior condition. Dave assured me everything would be perfect. At delivery, I noticed marks on the hood that wiped off with a solution and was told they were from tape and packaging. I was also informed my spare key was missing and would be delivered after Thanksgiving. I left the dealership around 8pm. Once home, my family noticed scratches on the roof and rails. I emailed Dave and Chuck Flair with photos on Thanksgiving morning and followed up the next business day. I was told it was just tape residue and would be an easy fix. I was also informed the spare key was never found and I would need to return to have a new one programmed. I was promised a full tank of gas for the inconvenience. Over the next two weeks, communication was slow despite multiple follow-ups. I returned on December 12th for the newly programmed key and residue removal. Under dealership lighting, the residue appeared mostly gone, but the gas tank was nearly empty. Once home, the marks were still clearly visible in my garage lighting, and there was new damage, including a scratched and scuffed taillight and an additional scratch below it. I contacted John ,the sales GM, and sent photos. He told me they would "make it right" and explained that Dave, who previously worked in a body shop, took it upon himself to perform the work because detail was backed up. A few days later, my car was picked up from my house for repairs. That evening, I checked the vehicle security app I purchased from the dealership and saw my car's last known location was a residential address, not the dealership. This made me extremely uncomfortable. When I asked about it, I was told John wasn't aware and would check, but he never followed up. GM Katelyn Hall later told me she "assumed" it was just a GPS ping while the transporter was driving. I researched the address and discovered it belonged to the same individual transporting my vehicle. John later confirmed my car had been taken on a personal errand to the transporter's parent's house -- without my authorization. The next day, I was told the car turned out great. When it was delivered back to me, my partner and I were shocked -- it looked worse. Cody, the transporter, agreed the damage did not look right and told us the work had been done by a manager and his son, by hand. He also stated he questioned damage to the clear bra before leaving the dealership but was told it was not one of my documented concerns. This damage did not exist when my car was picked up. He took pictures. The issues included: * Scratches across black panels * Poor buffing leaving heavy swirl marks * Damaged clear bra * Original taillight damage not addressed * Roof scratches still present * A new scratch above the passenger front wheel I refused delivery and sent the car back. I documented all concerns to John and received no response aside from a text that was sent and then unsent. The clear bra was replaced and the car detailed again. When I asked what would happen if issues were still present after delivery, I received no response. I then received a call from a sales manager, Jeremy, who informed me there was also a dent made when the bra was damaged. He said he could fix it but they would have to keep my car longer. He was going to talk to the GM. GM Katelyn Hall requested all photos and documentation, which I provided. She then stated they did not owe me anything because I did not sign a "we owe" document at original delivery. This is deeply concerning, as the damage occurred after purchase during dealership handling. I asked if there was a "we owe" document for the spare key they lost and received no response. Despite extensive documentation, emails, texts, and phone logs promising the issues would be fixed, I ultimately received an email accusing me of trying to "take advantage of their kindness." This was a brand-new vehicle that I was excited and proud to purchase. Instead, it has been mishandled, damaged, transported to an unauthorized location, and met with a complete lack of accountability from the GM after her team promised to make things right. I still do not understand how or why this was allowed to happen, and I would strongly caution others to not do business with this company and if you have to, thoroughly document all communication.

    I had a fantastic experience at Tempe Kia, thanks to Ben Fields! From start to finish, Ben was…read moresuper straightforward and honest, making the car-buying process smooth and stress-free. He took the time to offer different options that helped me make a better financial decision, which I really appreciated. The dealership itself is clean and well-maintained, with a large inventory to choose from. I never felt pressured, and the entire process was handled quickly and efficiently, especially when it came time for the contract--no long waits or unnecessary delays. If you're looking for a hassle-free car-buying experience with a trustworthy salesperson, I highly recommend Ben Fields at Tempe Kia!

    Lexus of Chandler

    Lexus of Chandler

    (273 reviews)

    We just purchased a vehicle from them and it was the easiest thing I have ever done and I have been…read morewith people buying vehicles so many times this was very easy. First off, I found the vehicle online after finding what I want. I message them and they got back to me so quickly that I could not even blink an eye. The vehicle looked exactly how it was posted online. On top of that they sent me a video of the vehicle right there at the dealership for me, just to let me know that it's actually there. I was able to discuss prices over the phone get the entire layout before even entering the doors. We were happy and satisfied by the time that we walked out the doors with keys in hand. The best part was the fact that the person who we were dealing with Sam was wonderful. He kept me feeling like I was in good hands and for me that is hard to do. I would 100% recommend them for any vehicle that you're looking to purchase.

    Our experience at Lexus of Chandler has always been positive with folks who are amazing, courteous,…read morefriendly, and knowledgable. Through the years, have bought over 3 Lexus vehicles from Lexus of Chandler. In every one of those purchases, Sam Ladd has made it all run smoothly and without issues. Sam has been our sales rep for every deal and he has been completely genuine, aboveboard and straightforward. Service has also been top notch. Have serviced all Lexus vehicles here at this dealership where Miss Misty Darling, our service advisor, is simply phenomenal. Miss Misty is beyond knowledgable able to shine with her expertise of vehicle service needs. At the helm is general manager Randy Usery whom has always been approachable and kind. Another gentleman, sales manager Greg Walling, works in an old fashion honest manner. Inclusively, was instrumental in helping locate one of our recent purchase which we were grateful. Huge thank you to all. The wonderful amenities here beside the fantastic service are: Excellent coffee, multitude of snacks, soft drinks, bottled water in a beautiful lounge while you wait. Free car wash when you service your vehicle is a cool perk as well! All together, this great winning team has been fantastic and cannot say enough about the quality of people working at Lexus of Chandler. Try them out, you'll be glad you did :) As always, thank you for reading!

    AutoNation Hyundai Tempe - car_dealers - Updated May 2026

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