The buying experience was really copacetic here. Josh Lewis and the Service Team always take really good care of me. I had some TRD parts installed during my 5k Mile new truck service. They did me a super solid on the parts installation. I love this fine Dealership. I couldn't imagine going anywhere else for anything Toyota. Thanks Josh!!! read more

Originally wrote a 1 star review and one of the managers from the dealership contacted me and was fantastic in finally getting my issue resolved. Thank you Angela for making everything right! Only person at this dealership I would stay away from is Kendyl Taylor. I had a couple bad experiences dealing with him. He was not interested in doing what's right for the customer, which is disappointing. read more

I had an absolutely amazing experience working with Jonathan test driving. He went above and beyond from start to finish and made the entire car-buying process so easy and stress-free. He was extremely knowledgeable, patient, honest, and genuinely cared about making sure I found the right vehicle for me rather than just making a sale. He was incredibly helpful, responsive, and professional throughout the entire process, and I never once felt pressured or rushed. You can tell that he truly takes pride in his work and cares about his customers. His customer service was exceptional, and he is definitely an asset to the dealership. I would highly recommend asking for Jonathan if you're looking for a vehicle. He deserves recognition for the amazing job he does and, in my opinion, absolutely deserves a promotion! read more

Oscar. Tony. James. Chris. All welcomed us to an excellent start to our new 2024 RAV4. They worked fast and efficiently. They were professional, knowledgeable and friendly. We appreciate their work. read more

Berge Toyota - Orlando- the "Big O" helping update all the vehicle apps. - Car Dealers Near Me - Mesa, Arizona

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Love Berge Toyota. Purchased two cars from them. I don't feel pressured and paperwork was done quickly.

I recently visited Berge Toyota to test-drive a Corolla Cross. Adam and Drew were both helpful and courteous, and everyone treated me with respect. There was no pressure, my questions were answered, and I appreciated the positive experience. I'm not ready to buy yet, but when I am, I'll definitely keep Berge Toyota in mind! read more

Super friendly and helpful service and sales staff. Not pushy. The best Toyota dealership in the valley.

It was a great buying experience. The people were very friendly and knowledgeable and they do not pressure. You at all, I was in and out in 3 hours. Unbelievable, great service. I recommend this dealership to everyone.... read more

Berge Toyota - I had a great experience at Berge. Toyota, the finance guy Vinnie, he's in th W Red, he's an ace a pleasure to work with - Car Dealers Near Me - Mesa, Arizona

I been servicing my vehicle at Toyota of Riverview for several years, primarily for routine maintenance. Most visits have been straightforward (oil change). Over time, I worked with several different service advisors some have been professional and pleasant, while others have not provided the level of customer service I would expect (or their mission statement). Unfortunately, my most recent experience was disappointing. The interaction lacked the attentiveness and professionalism that builds customer trust and loyalty. My suggestion as a customer hunger for clear communication, courtesy, and a genuine effort to earn and maintain your business. Many dealership options available throughout the area, customer service truly makes the difference. I hope this feedback encourages a renewed focus on consistency and customer care moving forward. read more

We got a used car from Berge and it is a nice car and we love it. The sales man Reilly was very nice and helpful. We made some strategic mistakes, not remembering a few missing parts to include in the deal that we now have to find and buy on our own. If you don't know a lot about the vehicle you are buying, it's good to be a bit wary. This is the same at every dealer. read more

In addition to my condenser, they also mentioned potential fuel economy issues to recommend another service. I now have found months later that when I declined that service as well, the new engine air filter they installed was installed with part of the air filter hanging out of the housing and disconnected from the fan. DO NOT GO HERE read more

Alex and Jeff were amazing. I had such a pleasant car buying experience. I felt like I got a fair price and explained everything well. Thank you guys and I'm so excited for my new vehicle. read more

Just had my 120k mile maintenance on my Tacoma. Have always received great service from Freddy Carrillo and team.

Misrepresentation, Hidden Fees, and Shifting Numbers - Beware Brent Berge Toyota! When I leased my truck from Brent Berge Toyota, I was misled from the very start -- and the deception continued when I recently tried to discuss renewal and purchase options. At the signing of my current lease, 2 1/2 years ago, I put a substantial amount of money down, stating that it would go toward the equity in the vehicle. That was explicitly how it was presented to me. In reality, that money only lowered my monthly payment. Had I been given accurate information, I would have structured my lease completely differently. This was not a misunderstanding -- it was misrepresentation. With 6 months remaining on the lease, I went in to explore lease renewal or purchase and things got worse. Despite my exceptional credit score, they quoted an APR far higher than I qualify for. They added a $650 acquisition fee, claiming it was required for them to take my current truck into inventory. Their own paperwork contradicted itself. They listed the truck's value as $43,500, plus a $3,610.50 tax savings, for a total relative allowance of $47,110.50. Yet in the deal breakdown, they included: $43,500 Trade Allowance $40,475 Trade Payoff, claiming they had to "buy the vehicle back." The numbers shifted every time they printed a new breakdown, which is extremely suspicious: State taxes and fees changed between drafts. Warranties shifted. Monthly fees were only shown on the third printout. The $650 acquisition fee magically appeared on that same third printout. Unfortunately, they took back each previous version, so we're left with only the final printout -- clearly done to cover their tracks. The people involved: I was initially dealing with their Internet Manager, who should not have been handling this level of transaction in the first place. He eventually brought in the Finance Manager, who spun a story about Toyota Financial Services being able to "get me a better deal," then walked away without resolving anything. Finally, the General Sales Manager came over and shared a story about how his own mother almost got ripped off leasing a Cadillac -- implying he understood what was happening -- only to walk away after I rightly told him, "I don't have a son like you to protect me." Later, I called Toyota Financial Services myself, and they confirmed there was no special deal available, directly contradicting what the Finance Manager claimed. Why this matters: This dealership is misrepresenting key details at signing, leading customers to make financial decisions under false pretenses. They admitted they fired the employee yet, extended no offer to rectify the situation. They are introducing hidden fees, like the $650 acquisition charge, that don't exist according to other dealerships. Their numbers don't match, shifting between each breakdown -- which looks like intentional manipulation to confuse customers. Staff pass customers off rather than resolving serious concerns, leaving people feeling dismissed and deceived. Final thoughts: I came to Brent Berge Toyota expecting transparency and honesty. Instead, I got smoke, mirrors, and paperwork that changed every time I asked for clarity. If you value your hard-earned money and peace of mind, avoid this dealership at all costs. Verify everything in writing before you sign. Cross-check directly with Toyota Financial Services. And don't let them take your paperwork -- that's your only proof of what you were told. I will never do business here again, and I urge others to protect themselves by staying far away. ** The only employee that has not only been honest but stuck by his word is Assistant Service Manager Freddy Carrillo. You know what you are going to get and how much it will cost you. Freddy will not up-sale you and if you do not want certain services, he will not pressure you to purchase said services. His integrity is the standard the other managers should be following.** read more

WORST Toyota Service center in Arizona! Do yourself a favor and schedule your appointments at one of the many others in the Phoenix area. I went in for a routine oil change (the first one for my brand new $80K+ truck), picked up my truck a couple hours later, parked in my garage, and noticed a few hours later that my entire garage floor was covered in almost 8 liters of oil. I had to have my Brand new 2025 Tundra TRD pro towed back to the dealership and was without it for two days due to this happening on a Saturday. They ended up redoing their work, blamed it on a seal plug that they improperly installed, and claimed they would have a professional cleaner come out to clean my garage floor. Here we are at the end of the week and I still haven't got a call from a manager or a cleaning company either apologizing or scheduling an appointment to fix their fuck up. There was no offer to compensate me for my time or loss compensation for work. In fact, there wasn't any sort of goodwill gesture whatsoever. Joe Ramirez and his team are not who you want taking care of your vehicle. Stay away from this service center if you value your vehicle! read more

Berge Toyota - The result of negligence at this service center - Car Dealers Near Me - Mesa, Arizona

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My boyfriend fixes up 4Runners and has been using this place for years. I come here often to pick up supplies and parts that he orders. They have always been friendly and very helpful. They match prices from other dealerships in the valley. This saves us a lot of driving around as well. The facility is clean and nice. Lots of ample parking in the front. There are two coffee and hot chocolate machines so you can help yourself to a treat while you're waiting. We love this place! read more

Best car buying experience ever! We usually dread going to a car dealership. Everyone here was friendly, knowledgeable, professional and not at all pushy. We would definitely recommend. read more

When I leased my truck from Brent Berge Toyota, I was misled from the very start -- and the deception continued when I recently tried to discuss renewal and purchase options. At the signing of my current lease, 2 1/2 years ago, I put a substantial amount of money down, stating that it would go toward the equity in the vehicle. That was explicitly how it was presented to me. In reality, that money only lowered my monthly payment. Had I been given accurate information, I would have structured my lease completely differently. This was not a misunderstanding -- it was misrepresentation. With 6 months remaining on the lease, I went in to explore lease renewal or purchase and things got worse. Despite my exceptional credit score, they quoted an APR far higher than I qualify for. They added a $650 acquisition fee, claiming it was required for them to take my current truck into inventory. Their own paperwork contradicted itself. They listed the truck's value as $43,500, plus a $3,610.50 tax savings, for a total relative allowance of $47,110.50. Yet in the deal breakdown, they included: $43,500 Trade Allowance $40,475 Trade Payoff, claiming they had to "buy the vehicle back." The numbers shifted every time they printed a new breakdown, which is extremely suspicious: State taxes and fees changed between drafts. Warranties shifted. Monthly fees were only shown on the third printout. The $650 acquisition fee magically appeared on that same third printout. Unfortunately, they took back each previous version, so we're left with only the final printout -- clearly done to cover their tracks. The people involved: I was initially dealing with their Internet Manager, who should not have been handling this level of transaction in the first place. He eventually brought in the Finance Manager, who spun a story about Toyota Financial Services being able to "get me a better deal," then walked away without resolving anything. Finally, the General Sales Manager came over and shared a story about how his own mother almost got ripped off leasing a Cadillac -- implying he understood what was happening -- only to walk away after I rightly told him, "I don't have a son like you to protect me." Later, I called Toyota Financial Services myself, and they confirmed there was no special deal available, directly contradicting what the Finance Manager claimed. Why this matters: This dealership is misrepresenting key details at signing, leading customers to make financial decisions under false pretenses. They admitted they fired the employee yet, extended no offer to rectify the situation. They are introducing hidden fees, like the $650 acquisition charge, that don't exist according to other dealerships. Their numbers don't match, shifting between each breakdown -- which looks like intentional manipulation to confuse customers. Staff pass customers off rather than resolving serious concerns, leaving people feeling dismissed and deceived. Final thoughts: I came to Brent Berge Toyota expecting transparency and honesty. Instead, I got smoke, mirrors, and paperwork that changed every time I asked for clarity. If you value your hard-earned money and peace of mind, avoid this dealership at all costs. Verify everything in writing before you sign. Cross-check directly with Toyota Financial Services. And don't let them take your paperwork -- that's your only proof of what you were told. I will never do business here again, and I urge others to protect themselves by staying far away from them. The only employee that has not only been honest but stuck by his word is Assistant Service Manager Freddy Carrillo. You know what you are going to get and how much it will cost you. Freddy will not up-sale you and if you do not want certain services, he will not pressure you to purchase said services. His integrity is the standard the other managers should be following. read more

Had a great experience getting my 4runnner serviced here. Normally I don't like getting oil changes at the dealership because they are expensive, but they did an excellent job for a great price. They also went above and beyond for me saving a sample of my used oil so I could send it for testing. Thanks service team! read more

I bought a Highlander 3 years ago from Berge Toyota and we loved it but it didn't fit the changes with our family. My wife really liked the Sienna and when I checked online they had some used ones in their inventory. I went there and the sales guy greeted me warmly and I told him what my wife was looking for. He showed me the used ones that weren't quite right but then he showed me the one that was transferred that morning from another store. White cloth interior, just what she ordered. The financing was quickish and I was able to get a decent rate and paying almost the same as we were for the Highlander but it's a brand new Sienna. The whole team was easy to work with and listened to what I wanted/needed. I recommend this dealership if you're looking. read more

Had a very good and then meh experience at Berge Toyota. Overall Berge is a great dealership with excellent service, communication, and professionalism. I was impressed by the staff, showroom, layout, and experience from start to finish. Shoutout to Nico and Elijah! (They were five stars...I'd even say 10 stars when you compare them to Camelback or Right Toyota) The first time we arrived to check out a Corolla Hybrid SE which we we saw online on Toyota Smart Path at $27,324 (MSRP $25,940) The sales associate was very professional and let us test drive a similar model and make as the vehicle was still in transit. Afterward, we were presented a bloated initial package with protection, tinting, extended warranty, and gap insurance for 39k total out the door. After two rounds of negotiations, we got a very attractive offer for 33.5k. The second time I came out to check out the Prius LE I met with Ricardo the internet manager. The Prius was listed at $29,874 (MSRP $29,045) but from the get go I felt like I was getting hustled with the ADM here. (additional dealer markup) I was quoted 48k OTD on the first estimate with 6k in dealer add-ons and 6k in protections/warranties. I was told that was the new MSRP and there were plenty of others who would take this price if I didn't like it. The second offer of 40k was a bit better but he still couldn't tell me why I was being charged so much in dealer markup and add-ons other than that it was mandatory. I tried to reject his 3k paint protection and his 2.5k door guards and he became very irritated. The mandatory markups here left a sour taste in my mouth with the amount of gouging Berge and Toyota were doing because they could. (Experienced this elsewhere at Camelback, Right and Earnhardt as well. Avondale and Penske do not seem to resort to these tactics) On the plus side, they are one of the more transparent dealers in Phoenix in terms of pricing to you which is nice as others don't even include pricing sheets unless you want to sign. (Make sure to look at FIO and DIO on your term sheet though as they tried initially to stuff the 1st estimate with as much product as possible. Factory included option/Dealer included option) The downside is they are very aggressive with their ADM markups. Can't beat Toyota of Avondale who will treat you right and get you a good price without the games. (Funnily enough, I was offered two different Prius LE & XLE's with addon's included there for MSRP at 33k & 35k) read more

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I don't know what's going on at Berge but in the last year or so my dealership rating went from a 5 star to 1 star. Everyone I used to deal with has either left or died and the people I'm dealing with have been terrible. Policies have changed, attitudes have changed and the service has changed; all for the worst. read more

Great people. Great service. Highly recommend this dealership. Best car buying experience I've ever had.

A family owned business that when they say" we want you to feel like family " they really do make you feel that way. Everybody that I encountered even aside from the sales team went out of their way to make me feel important and that they really wanted to make my experience great. read more

I was gifted a car for a surprise for the holidays, but it did not go well. I asked within 12 hours to see what could be done- due to this being a big deal in our relationship . Sales guy said the manager there was nothing that could be done except exchange it for a different car. I understand it is a me problem , but I have known other dealers have a window of of a buyer's remorse - but I guess they have numbers to meet before new year and that comes before customer service read more

Very happy with my experience. The team went above and beyond for us, even with purchasing out of state. David and John worked hard to find the exact car we wanted and got it quickly to us. I love my new Land Cruiser! read more

Berge Toyota - Land Cruiser - Car Dealers Near Me - Mesa, Arizona

One of the most pleasant car buying experiences I've ever had! Everyone was friendly, attentive, and explained everything clearly to me.

We had a great experience! We were treated very well. Mindy listened to us and was never pushy. One thing that would have been more helpful was to tell us to make sure we downloaded the Toyota app before we came to pick up the new car. read more

The buying process was easy and not high pressure. They were very helpful and timely.

Always an incredible experience working with Berge for our vehicle needs. We traded in our 4Runner for a bigger vehicle, Toyota Grand Highlander and they truly went through every angle to make sure we got the exact vehicle we wanted with all the specs! We worked with Ernie again, who always provides exceptional service and is completely real and honest with what we can do! Vincent M was our business manager and was helpful the entire time making sure our financial needs were met and we were within budget for payment! And Scott, the sales manager that worked along side them and us making sure we were happy with our vehicle and payment overall. Thank you Berge for yet another wonderful vehicle and exceptional experience. Appreciate all they do! read more

Berge Toyota - Car Dealers Near Me - Mesa, Arizona

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Another very happy purchase from Berge Toyota! The staff here is incredible and always helpful. I have to give a huge Thank you to Ricardo in Sales and Vinny in Finance, they are the best! If you are looking to purchase a Toyota, Berge Toyota at Riverview is the place to go. You will not be dissapointed. read more

I give this place 5 stars. This is my 2nd time car buying. They have great attitudes and aren't pushy sales people. Even the service team is awesome. They made my 2nd car sales smooth and easy. Even had my car delivered knowing my busy work schedule. I highly recommend this dealership! ​ read more

I've been going to Berge Toyota for years now and when they say they do things differently, it's no joke. I got a great trade in deal on my 2020 Tacoma and found a great used 2024 Tundra. They rolled my equity into the purchase and because I'm a VIP customer, they bought down my interest rate to assist me in the purchase! Their service is second to none, and I am always greeted with a smile and treated very well. read more

Berge Toyota - Car Dealers Near Me - Mesa, Arizona

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Great car buying experience with Vinny and David. Has been to a few dealerships days prior and the others couldn't match the Great customer service we received. read more

I purchased my car years ago from this dealership. I purchase their care plan to remind me of the maintenance schedule . I arrived for a scheduled maintenance in the morning. I was told they were running a little behind but took my car back. After 2 hours of thinking my car was being serviced, i was told it would be another 2 to 4 hours as they were (ya think??). I requested my car be brought up as i was leaving . They offer a tinyyyyyyy discount off . Absolutely not. Under the circumstances, i wont be hanging out there any longer. ‍ read more

Huge thanks to Drew for helping us get my dream car, the 2025 4Runner! He made everything smooth and easy from start to finish. I'd absolutely recommend him to anyone looking for a great car-buying experience. read more

Had a problem with my Toyota integrated dash cam. A different dealership could not help me. I drove into Berge Toyota, Christian and Kendyn took on this unique issue, was able to troubleshoot the problem, ordered the correct SD card, once it came in I was on my way. Both service Reps were professional and willing to fix this issue that others would not. read more

Freddie Carrillo, my service writer, was pleasant and thorough. Especially appreciate the shuttle service. Thanks

If you hear anything - STOP CAR SEARCHING & GO TO BERGE TOYOTA!! I cannot say enough good things about this car dealership, truly! John the GM does a good job of running this place. You should never feel pressured at any time during your visit. It is truly a family. Throughout your time here you should feel as if you are shopping with your family member. You'll be met with trust, honesty and respect! Scot is the sales person we dealt with (who is one of John's right hand man). He is kind, respectful, reasonable, honest and truly a laid back soul. So what are you waiting for....Do yourself a favor - GO TO BERGE TOYOTA!! read more

We had a very pleasant experience buying our new Toyota RAV4. Drew, our salesperson, listened to what we wanted and had full respect for our choices. There was no attempt to upsell us. I have been badgered before at other dealers to buy an extended warranty, but here I just said I didn't want that add-on and they said "fine" and moved on. read more