My car was hit by a red light runner and the insurance company rated it as a total loss. Thankfully, no one was injured. But now I needed a new ride. I considered a few different makes and models but I was most interested in learning more about the Audi Q5. That took us to Audi Chandler where we met Dak Mabone. Dak is a walking encyclopedia of Audi information. He took time to show us Audis of various years and prices and showed all the features of each model. We took road tests in a couple of the cars and settled on a 2025 Pre-Owned Q5 with low mileage and with both manufacturer and Certified Warranty coverage for the next several years. The sales process was done with attention to all of our questions and Dak covered all the details completely. After all the papers were signed it was getting late so I arranged to pick the car up the next morning. Dak had the car ready and waiting in the showroom and showed me a few additional things to help me acclimate to the car. Dak's customer service and product knowledge are world class. If you are looking for an Audi or even other models, check on Audi Chandler and be sure to ask for Dak. You will be happy you did. read more

Audi Chandler Penske service department was FIRST CLASS!!! Thank you Jessica Lancaster and your service staff, especially Henry, for your professionalism, kindness & great communication concerning my vehicle service & the repairs. I have not had the greatest experience with other Audi Penske service departments so this service was a pleasant surprise. I normally schedule my services around my trips to Cali & get service with Mission Viejo Audi who I've used forever, but it's nice to finally find an Audi dealership that is fairly priced & goes above & beyond to accommodate & take FIRST CLASS care of their customers & is convient for me to use. Thank you again Jessica!!! You have my business :) Make sure to make an appt & with Jessica :) It gets pretty booked up & that way you can get in faster & if you need a loaner vehicle request it otherwise they will call a customary Uber for you if need be. The service dept was clean, relaxing, comfy, offered amenities like loaner vehicles, Uber, coffee, water, snacks, TV ect...while you wait, if you choose.The energy & vibe was an eb & flo of positivity. The service dept is not attached to the dealership so make sure you are paying close attention to your navigation because the service dept is actually on a service road that is the side street before the dealership.If you blink you'll miss the street :) read more

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Avoid this location for service, and especially avoid working with Layth!!!! I brought my vehicle in at 16,000 miles for a simple oil change, fully expecting to pay out of pocket since it was between my prepaid service intervals. When I wasn't charged, I asked why, and Layth told me it was taken care of "on the house." I later found out that instead of covering it, they used one of my prepaid 30,000-mile services something I had specifically paid for to use at the correct interval. At no point was this explained or approved by me. When I called to address it, Layth was dismissive, snarky, and took zero accountability. The attitude completely changed once the mistake was pointed out, which was a huge red flag. This wasn't a small issue they used a service I paid for without my consent and misrepresented it as free. I won't be returning. read more

Our experience with AUDI CHANDLER was outstanding. The vehicle was priced very competitively. As a result, I didn't even negotiate on the price. I offered to purchase the vehicle if they could match my banks interest rate, and they came back a quarter point better. The GM, Aaron Enriquez stopped by to introduce himself and provided a copy of the CarFax along with documents that showed there was some paint work done to repair some road chips. I like that type of transparency and honesty when buying a used car and AUDI CHANDLER went beyond my expectations. The buying experience was stress free and every aspect of our interaction was very professional. AUDI CHANDLER is changing the car buying experience for the better. read more

Audi Chandler - Car Dealers Near Me - Chandler, Arizona

Avoid Audi Penske Chandler at all costs. Manager Lou is rude, unprofessional, and completely unfit to run a luxury dealership. I've already spoken with Penske North Scottsdale Porsche GM Brad (a close friend) and will be contacting Mr. Penske directly to let him know who's running one of his stores--no wonder this location struggles for business. If this is their "customer service," take your money elsewhere. read more

I've bought multiple cars here and each experience has been great . The process is always smooth, and the team makes it easy and enjoyable every time. I really appreciate the consistent quality and service at Audi Chandler ! read more

Audi Chandler - Audi SQ7 in Daytona Gray ! - Car Dealers Near Me - Chandler, Arizona

I had a great experience working with Damien at Audi Chandler in service department. He was honest, helpful, and made the entire process smooth while handling my car issues through warranty. He stayed on top of everything and communicated clearly every step of the way. I'm so grateful for his support -- highly recommend Audi Chandler! read more

Just purchased my first , Audi! And thx to Alfredo, I had the best experience buying from Audi Chandler. Alfredo was amazing to work with... He was knowledgable, caring and got me the best price! I would highly recommend asking for him. ThX Audi Chandler, so far Im obsessed w my new A6 Etron! I will definitely be back. read more

Sales associate Alfredo was very accommodating in working with my wife and I dealing with a used car. Very professional. Will be happy to consider our next purchase there. Thank you. read more

So much good to say about the Audi service department and especially my service advisor Layth. He has helped me with my cars so much and I can always rely on him to take care of me and put me in a loaner. read more

Sales did a great job Eli was absolutely awesome polite professional kind friendly and had a sense of humor. I got an issue and my sales guy was not in the office on Monday but the general manager got on the phone with me and I will tell you that he went above and beyond and immediately took care of the problem/challenge This is the epitome of Customer Service so if you're looking for an Audi dealership to get a used car or a new car this is absolutely the place to go because they take care of their customers #AudiChandler ROCKS. Thank you #AudiChandler for your superior customer service. read more

Audi Chandler thanks for the great service you provide...!!! Thank you Jessie Becktell I'm so happy with my 2024 Q5...!!! read more

Audi Chandler - Car Dealers Near Me - Chandler, Arizona

They did not try to close this sale. We liked our salesman and the car. He should have been more aggressive in getting us to sign paperwork.

Smooth and easy transaction. Very professional and great service. Service department is thorough and courteous.

We were looking at the in stock RS6 and Max came up to us and told us we can order one in any color for $2000 refundable deposit. I told him I wanted Merlin Purple, which understandably is a $10k option. I told him we had to come back in a bit because my husband had an appointment with BMW across the street. Less than 30 minutes later I come back and can't find Max, so I'm standing there and there are 5 employees standing there looking at me, not one came up to me to ask if I needed help. So I called the dealership and one of them answered (the rude bald man) and said why did you call? I said no one was helping me. He said we are all busy. And of course they weren't because I can see them all standing there doing nothing. Finally I meet Max again and he comes back and said it's now a $6000 NON refundable deposit because I want the Merlin Purple color. I said I told you I wanted Purple before and you told me $2000. He said yeah sorry it's a special color. I got up and left. I immediately called Audi North Scotsdale and spoke with the salesman I bought my current Audi from. He said Audi doesn't require a down payment to order a vehicle. So I ordered my car through them. I'm going to talk to my lawyer about this dealership because they obviously just tried to steal money from me. If you want an Audi, go to Chapman bmw and they can order/get any Audi you want. My husband bought an M8 when we were there yesterday. I recommend Chapman bmw. Best buying experience ever. UPDATE: I seemed to have upset someone here with my review, because my name and phone number has been submitted to dealerships across the state, and I've been receiving non stop calls and texts from dealerships I have never spoken to. At this time I've received 10 calls and texts messages since this review. I will definitely be contacting a lawyer for this dealership stealing my information and submitting online and for harassment. read more

Polite, accommodating personnel. Stole my trade in, my fault. Wrong new car for us, not many choices12/30/2022. read more

Purchased an 2024 A6 with the Black Optic Package on yesterday with Moises Hernandez and my total experience was beyond my expectation. All parties involved played a key role in my new purchase. I have read some of the bad reviews that folks posted, don't believe any of them. These are professional men and women that know their jobs, the proof is in the pudding. Again stellar job gentlemen, thanks for helping me out of a bad situation. Awesome team. Go see my guy Moises Hernandez for your next new or pre-owned vehicle purchase at Audi Chandler. I approve this message...Dwayne G read more

Audi Chandler - 2024 Audi A6 - Car Dealers Near Me - Chandler, Arizona

The service department is what truly makes a good vehicle great. I proudly own and drive an Audi for its function and its craft but what truly makes the owning of one a source of pleasure and pride is the incredible people in the service department. Our cars and lives experience a lot of wear and tear both expected and unexpected and not having to worry about how those triumphs will be navigated or handled is a major blessing. Jessica Landcaster is my specific service rep and I know that I can always count on her to help me discover the issue, solve it, communicate with me around it, and elevate the entire experience. Things have come up with my vehicle as they do all cars but with her help I would not even think to consider them issues because of how efficiently they are resolved. Highly recommend the vehicles and the staff. read more

Great experience with Max C. He had made a personal video for my daughter when she inquired about a Ford Explorer Platinum. She was looking at cars with me and making calls. This was a 5:00pm call. Max stayed late to make her a video and send it so I could see the vehicle. I was tired and actually ready to buy, but nothing was grabbing me. Also, a few of the other dealerships seemed uninterested and not open to negotiating reasonably. As I said on my Google review, " We didn't just fall off a turnip truck." I actually enjoy looking for cars and showing my daughter the process. It should not intimidate anyone. You have the checkbook. Anyway, Max had the car pulled up and waiting. The car was in excellent condition and had crazy technology which I'm still learning. We negotiated price and Audi Chandler worked with us, giving us a reasonable trade -in offer for our vehicle. We continued with pricing terms when Aaron, the general manager, came out to talk. Instead of being immovable like other managers playing hardball, he was upfront and polite. I believe one should be polite, both buyer and seller. They need to make money, but I prefer they make less from me, Ha ha. So we finally agreed on price. There were no hidden charges or sneaky fees. Max had the car detailed, put on 2 new tires and offered an additional protective coating at no cost. As my Dad always told me, "Don't buy a car or home unless you love it so much that you don't mind writing that monthly check." Well, I love my car. Toddy, in finance, was very nice and informative about extended warranties. I know the drill with warranties, and understand that they can really come in handy and sometimes they are just too expensive, it depends how on your needs and one's peace of mind." I had to leave as quickly as possible so I wouldn't start looking at their beautiful Audis. Thanks again Max read more

Audi Chandler - I love my car - Car Dealers Near Me - Chandler, Arizona

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Don't bother with these Penske guys. This dealership is not trustworthy. They are also not efficient. There are corporate policy's which have nothing to do with a human connection. They do not tell the truth. They do not honor what they say. They try and sneak things by you. There are many car dealers that are a pleasure to do business. I know, I buy cars all the time. These guys are jerks. read more

It was an absolute joke. It was a typical bait-and-switch: Everything was in order, and then, when I got to the dealership, they changed the interest rate and paperwork. Buyer beware. been buying cars for 35 years and this was truly the WORST experience in every way.... read more

I was extremely happy with the customer service I received from Dak and Alfredo at Audi Chandler. Both men were equally knowledgeable, friendly, and good communicators. You would do well to have either of these two gentlemen help you out with a test drive, a car purchase or honestly, just general information about the vehicles they sell. Highly recommend! read more

Moises in sales and Jessica in service have made the purchase of our A5 Sportback the most amazing Car Buying experience ever. Their attention to details and TOP NOTCH professionalism is by far ahead of the curve! You guys are amazing. Thanks again!!! read more

My experience with dealerships in general has been 50/50 good and bad. As I write this, I'm thinking about three bad (one really bad), two okay and one good one which is the subject of this review. I had moved to San Diego and my car at the time would not pass smog due to modifications I made to it when I was young and just wanted to drive fast. I needed a new car pretty quick and really enjoyed the Porsche Boxster after driving one around the mountains near San Francisco. There were three I had my eye on within a days drive and the one in AZ was a little too fancy. Red interior, a little more than I wanted to spend and a "special edition." I didn't care about a "show off" special edition, but after looking at the car awhile, I realized. This wasn't just any special edition. It was the RS60. To this day, I don't really know if they knew it was an RS60 which was selling for about $5,000-$7,000 over a standard Boxster S. I called the dealership and asked to speak to Tony. This was probably my third call that day. I asked Tony to take a picture of the glove compartment and sure enough, it was #249 out of 1,960 in the world. I certainty didn't set out to buy a show-off special edition, but now it felt like my little show off car and all the red leather was just extra. All in all, I paid the price they were asking as I didn't want to risk negotiating and lose the car. This happened once on a rare car I tried to buy and I still regret it. Tony picked me up from the airport we sat around the dealership for a few hours while my cashiers check was verified. Evidently, a cashiers check is not the gold standard I thought it was. Nevertheless, I left with my new car and drove into the sunset toward San Diego, on the very highway I saw out the plane window that morning. Things could have gone bad that day. I could have got bait and switched and felt like I had to buy the car to get home. A one way flight "day of" would have cost over $500. All in all, Audi did what they said they would (including remitting all taxes paid to California) and got me on my way. Thanks again Tony. read more

Audi Chandler - Car Dealers Near Me - Chandler, Arizona

Audi of Chandler has been amazing. I had a great experience with them at end of September. Then at beginning of November I was greatly displeased on a few things. I own a 2012 A4 quattro. I posted a review with details of my issues on Google. The owner / project manager ended up calling me about it. Yesterday, they rectified the issues I had. As long as the Service Due notice doesn't come back on (I will know today), I will leave this review at 5 stars. The service due notification was one of my issues, where it wasn't reset after a multipoint inspection. Anyhow, at this time, I would highly recommend Audi Chandler to others (even above other Audi locations). I drive from North Mesa to have service done. read more

What an absolute joke and disappointing experience. I made an appointment and came way out of my way to test drive a car here. When I arrived, I was greeted by Parrish, who told me the car was running and that I could check out the inside but he was busy with another customer and would see if another associate would come with me for the test drive (so much for having an appointment). I told him that I wasn't trying to take up too much time anyway, as I was just trying to feel out the car because I've never actually driven an Audi before but have always wanted one. I let him know that I just started a new job that would allow me to buy the car or something similar in the coming months. He proceeded to tell me that unless I wanted to buy the car today that we can't test drive it because of "miles." I proceeded to ask him the following question -- "So how would someone determine that they definitely want a car without test driving it?" His response was "We need to agree on a price." I'm sorry, what???? I then said "What do you mean? That doesn't answer my question." and I asked again. His response was "It's just our policy." I'll never do business with this dealership. read more

I had a great experience buying my 2023 e-Tron from Chandler Audi! Jessie Becktell was absolutely amazing..From the beginning to the end! Jessie was a real pleasure to work with and Audi is lucky to have him as an employee! I would highly recommend Jessie to all my friends and family! read more

Audi Chandler - Car Dealers Near Me - Chandler, Arizona

Purchase AC's's here yesterday. Staff were great. Service department very knowledgeable. Got what I felt was a good deal on a new car. Only hold up is they only have one finance guy. After driving the car negotiating the deal and having financing pre approved when I walked in the door had to wait an hour to sit down with their finance guy to sign the papers. Other than that a great car buying experience. read more

I called for a service appointment for 2020 Audi Q5e. They were able to get me in quickly and provided a brand new Q5 loaner. After days of troubleshooting, the found and fixed the problem. Parts needed to be ordered, but I was updated periodically throughout the process. This is the type of service that sets dealerships apart. They exceeded my expectations and I will make this location my go-to even though I have a dealership 20 miles closer. My advisor is Damien, I highly recommend him. read more

Good morning, I found I had a flat tire on my 2018 Audi A5 Cabriolet Convertible. My husband put on my spare. I called Audi Chandler Service Department and talked with Service Associate Moises Hernandez. He found the tire I needed and immediately called me back stating to bring my vehicle in he would have the repair done. I was so pleased to to talk with this young man. During the service he even asked if I wanted my vehicle washed. Perfect. He informed me my tires were under warranty because I had purchased (4) new tires on 03/18/22. Thank you again Moises. You made my day. Thank you Janice Lopez Roska read more

Audi Chandler - Barry Roska & Janice Lopez Roska so pleased with Audi Chandler Service Tech Moises Hernandez. - Car Dealers Near Me - Chandler, Arizona

I had a great experience at this dealership once again. This is my second car purchase here. I worked with Jessie and he made our experience exceptional. He made sure to answer all of our questions and at them same time get us in and out of their quickly. Thank you Jessie for making our experience at the dealership buying our new car amazing. Highly recommend anyone looking for a new car to see ask for Jessie. Thank you again and thank you for your service. A+ service. He did what he could to get the best deal and even helped with my request to have the new car come out of the lobby door as my first car did. Thank you Jessie. read more

Audi Chandler - Car Dealers Near Me - Chandler, Arizona

Jesse was phenomenal! His warm and friendly demeanor was very heartfelt and welcoming! He is the personification of superb customer service! Kudos to Jesse!! Jaroslav Turner read more

I bought a 2018 S5 Sportback from here roughly 11 months ago. From Sales (Adora) to Service (Gabe) to Parts (Mike), I have had nothing but a phenomenal experience. Adora was great in working with me and finding me the perfect car. She made sure I was happy with my purchase in every way, helping me months after to answer many questions. I couldn't ask for a better sales experience during and after. While service has been limited, I have had to stop in a few times to get some items taken care of, including my 10k mile maintenance. Gabe has been responsive and very helpful in ensuring my car comes out better than how it came in. More often than not, dropping your car off to service isn't the most exciting thing but Gabe makes sure it's a flawless experience. Lastly, I recently ordered some carbon fiber mirror caps from Mike in parts, and he was beyond helpful in working with me to get the parts I needed. Again, from ordering to the finish installed product, Mike made sure I was happy with the final result. He kept me up to date, answered all my questions, and even checked up a week after to make sure everything was working out. To summarize this long review, Audi of Chandler is the place you want to buy and service your Audi. The dealership is top notch and the individuals who work here are the best of the best. Thank you for everything! read more

Audi Chandler - 2018 Audi S5 Sportback - Car Dealers Near Me - Chandler, Arizona

Dax is simply Amazing! The level of professionalism and personal attention that he provided me with was so impressive. He answered all my questions and addressed my underlying concerns to help ease my mind of such a large purchase. I am officially an Audi owner thanks to him. read more

Great team working in the service department. Specifically Jessica in service went above and beyond to help fix an issue I was having which was time sensitive for me. I appreciate her professionalism, offering me a variety of options and helping make the best recommendations for my situation. Thank you so much to Jessica and Audi Chandler for exceptional customer service! read more

Terrible experience. No customer service (do they have more than one human working?). Save potential headaches, and go with a traditional car rental company. I reserved an Audi Q7 for an upcoming trip to Walt Disnery World. This trip is for June 2023 (next week). I reserved the Audi on January 4th, 2023, six months before the trip. Well, this morning I got a phone call from the rental company in Chandler, and they proceeded to tell me that all Q7's were down, and not available. This phone call happened less than a week from our departure. The gentleman proceeded to say that only the Q5 was available. Well, the Q5 isn't big enough for a long trip! Why in the world did someone not contact me earlier to make proper arrangements? Absolutely unacceptable! I just cancelled my reservation, and will not use Audi On Demand for future trips. Additionally, if you have made it this far, please be aware that their customer service is non existent. Since the intially booking in January, I have called them three times, left my call back information, and not one person has called me back. Today, I tried to call the local Chandler location a few times, and no one picks up. They want to transfer you to their call center location, the location that already doesn't return phone calls. Today was the first time I heard from anyone working for On Demand, and then he vanished when I tried to call back with additional questions. You've been warned! read more

Do yourself a favor and ask for Jessie Becktell. From start to finish, the guy is A1. Best car buying experience I've ever had. Shoot, best service I've received anywhere. Period. Thank you Jessie! read more

Eli was very helpful from the start. He sent us a video of the Q7 we wanted the day before. He was able to answer all of our questions and was a pleasure to work with. He even followed up on his day off to make sure we were happy with our new car. Thank you Eli for your services, we love our new car! read more

Jesse Becktell was the sales associate that I was privy to at Audi Chandler. I expressed online interest in one of their pre-owned vehicles, and he was the first to respond. He was professional, courteous, efficient, and even laughed at some of my dumb jokes. I was purchasing from out of state, as my son lives in Phoenix and I was coming down to visit him. Because of this there was extra logistics that Mr. Becktell was able to assist with. This included getting the card transferred for a PBI, and subsequent to that some additional maintenance that I requested. He responded in very prompt fashion, texting, emailing, and a phone call conversation or two as needed. He was also able to set up all of the paperwork via a local notary, and overnighted that to us. Thus when we arrived at the dealership in person, there was nothing further to do except verify identification, and pick up keys and the vehicle.He also assisted in picking us up personally from the airport. As a final note, even though it was a Friday afternoon, he was able to assist in getting the vehicle into the service department to check on the malfunctioning cigarette lighter/ phone charger Outlet. This is not an easy thing to schedule in on a Friday afternoon, and it assisted me greatly, as I was driving back home [a 1200 mile journey]. I should also mention that both the sales manager and the financial advisor from Chandler Audi were very helpful and assisted with several phone calls as well. I would highly recommend the Chandler Audi organization, and Jesse Becktell in particular, for any of your vehicle needs, whether in the Phoenix local area, or four states away as I was. Todd F read more

The have done a windshield replacement for me in my Audi Q7 and did a wonderful job. Then I had an issue with the Q7 not starting. So without hesitation I knew who to take it to. They had it fixed days ahead of schedule and the communication was very good. Top notch customer service! read more