Had a great experience at Volvo Gilbert. We worked with Luis, who was very attentive and able to answer all of our questions. My wife decided on the XC40, and we chose to go the certified pre‑owned route. A few of them on the lot needed updates, so the team expedited the one we wanted and had it ready for pickup the next day. From start to finish, the experience was excellent -- Luis was outstanding and truly knows the Volvo brand. On the sales management side, we began working with Tony and finalized the deal with Bo. They were transparent throughout the entire process, and we were able to get everything completed smoothly. The next morning, once the update was done, we came back to complete the finance paperwork. I definitely recommend this dealership. They listened, were never pushy, and made the whole process easy. (Plus, they have Skittles in the showroom!) read more

Volvo Cars Gilbert - Taking Delivery! - Car Dealers Near Me - Gilbert, Arizona

Pulled right in and was greeted by Annabelle. She got our car checked in for routine maintenance. Service was great and they even gave our car a wash! Thank you everything went well. Plus the snacks and coffee were an added bonus. We definitely love Volvo! read more

Volvo Cars Gilbert - Making a quick cup of tea on my way out. - Car Dealers Near Me - Gilbert, Arizona

I recently survived a car accident where my Polestar (a Volvo product) literally saved my life. After that experience, I knew I could never trust my safety to any other brand. I spent over a week test-driving various vehicles and visiting multiple dealerships, but my experience at Volvo Cars Gilbert completely stood out. The dealership itself is extremely clean, and the entire staff creates a welcoming, comfortable atmosphere. My salesman, Luis, was phenomenal, incredibly kind, easy-going, and absolutely zero pressure. After test-driving the XC60, I loved it but wanted some time to think it over. Luis was completely understanding. We negotiated a price I felt comfortable with, and when I returned, the buying process with Luis and the finance team was incredibly smooth. We hit one minor hitch during the purchase, but Luis and the General Sales Manager, Toni, stepped right in to ensure it was quickly ironed out, keeping the experience stress-free. I want to say a huge thank you to the team at Volvo Gilbert for getting me into a car I love and providing such an outstanding experience. I highly recommend them! read more

Everything always goes smooth! Their customer service is way above average. I actually enjoy sitting in the customer waiting area because they make it so comfortable. read more

I was recently able to mark down my all-time best car buying experience thanks to the lovely people at Volvo Cars Gilbert! Though I may not have expected to find myself at a Volvo dealer while in the market for a Porsche Macan, it just so happened that they had the perfect car at the perfect price! After inquiring, Marcus worked with me swiftly, even happily working around my incredibly hectic schedule. After personally speaking to Marcus, Ezra, and Ahmed throughout the experience, I was extremely pleased to see both their kindness and capability of structuring the final deal exactly how I'd hoped. As a younger woman, dealerships can be an extremely overwhelming place. Here, I was acknowledged, treated with respect, and gotten out the door with the keys to my new-to-me Porsche in no time! It was a pleasure working with Marcus as well as the rest of the team! With that said, be sure to take a peek at Volvo Cars Gilbert, even if you're seeking an entirely different make. read more

Volvo Cars Gilbert - My hidden gem! - Car Dealers Near Me - Gilbert, Arizona

So I did a thing last night and while it took a bit to get all buttoned up, I couldn't be happier. HUGE shout-out to the fellas at Volvo Cars Gilbert, especially Jordan Pennington and Toni Almada. Outstanding service experience from top to bottom and then some. These two were great. Same with Justin in finance, who got me an additional discount for being a veteran that I didn't even know was an option. One vet looking out for another! If anyone in the PHX area is looking for a new car, I couldn't recommend them enough. read more

Volvo Cars Gilbert - A happy owner of a Volvo S60 - Car Dealers Near Me - Gilbert, Arizona

If you're interested in a Volvo (we love ours) be smart and go to the dealership in Scottsdale. We ordered our car from the Gilbert dealership, waited 6 months for it to arrive, only to find out they had sold it to someone else. Someone who had just walked in, liked the car, and bought it. Their staff turnover made us wary. When we signed the papers, they tried to slip in an extra charge which fortunately my husband caught. We've never been back since. read more

Lessees be aware!! There are clauses and phrases in the leasing contract and vehicle protections plans that the dealership and Volvo do not communicate to you. 1. If you decide to get another non-Volvo vehicle, the current Volvo vehicle cannot be traded in at non non-Volvo dealerships. It can only be returned to Volvo. You are stuck then Volvo and their terms. 2. If you buy certain extended Vehicle Protections plans such as Road hazard tire and warranty if you do not file a claim before the lease is turned in, they will not honor the protection plan. You get stuck with repair fees despite having paid for the insurance. One would think for the amount of money paid for leasing the vehicle that Volvo and Volvo cars of Gilbert would collaborate with you on a $300 repair charge that you paid $1483.00 insurance protection plan for. Or at least communicate to you that repairs must be made before turning in the vehicle. Be wary of the practices and failure to communicate and do not get taken like I did. Volvo and Volvo Cars of Gilbert have lost any vehicle loyalty. In Response to owner: What you need to remember is YOU are the face and representative of Volvo NA. You should not try to pass the blame to them. Never once during the leasing experience were any of the exclusions explained, nor were the aspects of the lease such that car had to be returned to Volvo. That should be the dealerships responsibility as a representative of Volvo NA! Your own service team had discouraged me from the repairs to the rims because it would look "strange" because of the two different colorations of the rim. read more

Terrible service, as well as customer service. Only care about you pre-purchase. Once they get the sale there was nothing but empty promises and excuses. They will tell you they have a loaner vehicle, but won't. Will tell you they will fix something and won't follow thru. There were 3 issues they said they'd fix before I purchased. Bought the car in May, BARELY getting two of the issues fixed almost 5 months later. Part took over a month to get in the first time. They sent the parts back because I had to reschedule and had a vacation coming up, claiming they didn't have "shelf space" mind you this is for two buttons, one to roll up my window and the other to move my seat forward and back. Quite the big foot print those items must have taken up on the shelf! Second time I ordered, when I called in to make my appointment they apologized because they put the parts on another vehicle and had to order it again. After calling every other week for 4 weeks, they then apologized because the part order was cancelled and had to be ordered AGAIN. Now all this time later they say they can't fix the 3rd issue which were issues with the lower control arm bushings. They say they won't fix it because of how many miles have been put on the vehicle since the purchase. Which is irrelevant because this was an issue before I purchased. Even offered back in May to bring it in for that, but they advised me they will just take care of it all at once. Which was a lie. Hugely disappointed in how I've been treated post purchase!! read more

Bought my car here about a year ago and had a great experience then. I got a notification that my car was up for regular maintenance so I booked an appointment with the valet option. Pick up was no problem, but for some reason when it came to paying the invoice, my cards were not going through. I asked the rep for some guidance on this and he said to someone behind him that I was having issues paying which the other man responded rudely with "it is probabaly insufficient funds".... The only option for me was to come pick up my card and use my card physically. I informed an advisor of the situation and she did apologize for the whole situation. Still extremely unprofessional and not the service you would expect from a luxury dealership. read more

Our experience at Volvo of Gilbert with John and Shelby - I arrived at the dealership after haved shopped for a car (another dealership) and having the same salesperson sell the car while we were in the process of buying it and had finished our credit application. John was very helpful in getting me and my wife in our very first Volvo a 2023 XC40 Beauty. What a completed different experience and my wife was working so we had to do this in a two-day process and the reason I share this is because the next day the car was still at the dealership waiting for us (not sold to another customer by the same salesperson). Our financial consultant Shelby was straight to the point and very helpful to my wife since this was her first time leasing a car. The dealership is very friendly and no pressure, I would recommend a Volvo for those that have never experience one. I believe you will be pleased with the car and experience. read more

I love the service team at Volvo Gilbert. I didn't buy my car from their dealership but would not take it anywhere else to be serviced. They provide excellent service and it gives me peace of mind knowing my car is being serviced by specialized technicians & not a random mechanic who does not have that level of expertise. I love my car and I always walk out of there feeling confident in the integrity of the staff. read more

After seeing this location had a model we had been seeking we decided to make the commute from Glendale to see the car and see what deals they had. Upon arrival at 6:30 pm December 30th 2024 we were immediately asked to fill out paperwork before we were given the option to test drive. No big deal to us as we came to make a purchase and had already done a test drive on the same make and model at Arrowhead Volvo. We filled out paperwork for credit checks and also explained we had a substantial down payment. After an hour of waiting and filling out paperwork we were told they would finish processing credit checks and paperwork tomorrow to produce an offer. On the way out we asked to see the vehicle. The dealer and her manager let us take a look and then we were on our way. My husband was a bit disappointed that they didn't even offer us to test drive it but I told him it was about 15 minute before they closed. I then realized they never gave us any contact information for a follow up. I had called and got an email address. The next day we reached out to find they needed additional ID from the individual and family member who was helping us finance the purchase. We gave the manager their ID via email and waited. Between 10 am and 2pm there were some emails and phone calls made- I guess at one point the dealer we originally worked with had to go home sick so some emails were forwarded to the manager onsite. It was New Year's Eve - the manager finally got back to us via the phone at 4pm to then explain they will not take the down payment from our third party / family member because they were concerned with fraud, manipulation or any form of illegal activity. When asked if we could work out the payment ourselves or just have a family member co sign to be approved they said no. That they no longer were interested in doing business with us. I was absolutely shocked and confused. When asked if they could please send anything in writing explaining their concern I was told , no I won't do that, by the manager. I can understand the concern but the lack of accountability and explanation or even interest to negotiate is baffling to say the least. We will be taking our business elsewhere. We also are going to be sure this is considered ethical as myself and all parties besides 'Volvo Cars Gilbert' feel this wasn't right. read more

If I can give this company a negative star I would...My experience with Volvo Gilbert has been extremely disappointing, and I feel compelled to share it to save others from a similar ordeal. I initially communicated with Sales Manager Justin Shannon, both over the phone and via email. Upon visiting the Volvo Gilbert office to explore an electric car that seemed suitable for my needs, everything appeared promising. We spent a considerable amount of time at the dealership from 10:30 am to a little after 2 pm. Initially, all seemed well as they ran my credit and provided an initial approval. I literally saw my approval on paper and they began to charge the car that worked for my deal. After about a few hours Justin walks up and says I need money down when the deal was structured with no money down. As I was disappointed about that I asked if they had other incentives and they lacked the urgency to check or do what ever to lower the amount of money down. It's like they don't care about selling you a car. We even saw a lady come in and walk out after they tried to low ball her on her trade. That should have given us a sign to walk away and not deal with them. With dealing with Salesperson Brandan Moriarty he seemed ok at first but the lack of communication from him saying he never got my text messages as well as him always sending me over to Justin does not make sense.. I felt like Justin ran this entire place. It's hard for me to trust people as not everyone should be a sales manager and I let my guard down with this place. With he situation taking a turn when the numbers changed after my credit check, and I had to sign various documents. Feeling uneasy about the sudden changes and hungry, we decided to take some time to consider the deal. The same day, I reached out to Justin and Brandon via email and text to inquire about potential missed discounts, receiving no response. The next day, I sent a follow-up message and received an unpleasant email from someone named Randy (Randall Watson). This encounter was quite discouraging. Despite multiple attempts to contact Justin and Brandan, no one responded, and I felt left in the dark. After nearly a few days of back-and-forth, accusations regarding my trade ownership, and wasted time and gas, I provided proof of ownership for my trade. Shockingly, I received an email, not a phone call, stating that I no longer had car approval with Volvo FS. This lack of communication and professionalism was unacceptable. The fact that Nelson in finance and others would not address my concerns over the phone, passing the responsibility to Justin, further added to my frustration. The absence of a GM's involvement in this situation was puzzling, and the entire experience left me stressed and disheartened. It's disconcerting to have to chase down a sales manager or salesperson just to complete a deal. Volvo Gilbert lacks transparency, honesty, and effective communication. This was my first time considering a Volvo, and I regretfully cannot recommend this dealership to anyone. I value reviews, and I hope my experience serves as a warning to others, helping them avoid unnecessary stress and credit inquiries. read more

The team here was super awesome and helpful! Maya assisted us and provided excellent service and catered to us! We are very happy with our experience here! read more

Gilbert Cars Gilbert is not where you want to purchase a Volvo. This Dealership uses 1960's used car tactics to sell their products. They brag they are the cheapest Volvo dealership in town. I'm not interested in "cheap" and cheesy used cars salesman. Volvo is a luxury brand and I want to feel like I'm purchasing said brand. The Salesperson questioned several times if we can afford the all the options on the vehicle. We found this truly insulting considering we drove our own V90 on the lot. The first XC-90 we liked at had a "dead battery" and we were told by a technician that the car had "been sitting in the heat for a few days and that's why the battery is dead." Either he lied or I don't want to buy a vehicle that battery dies after two days in the heat. Like I said. We had a really bad experience and we purchased across town where we felt appreciated and respected. read more

Beginning experience was bad, but I chalked it up to the Sales department, not the overall dealership! It took 6 hours of mostly waiting in the lobby, for paperwork to be completed. Ironically, when we arrived for our appointment to pick the car up, the first thing my husband asked was if the car had been checked out. They said it had been. After they finally got their printer to work, we thought we'd soon be on our way. As far as showing us how the car worked (it's an EV), at this point, the sales rep told us to go to YouTube. I'm not exaggerating at all! So, after six long hours, we pulled out into traffic on Gilbert Road at rush hour. At that point, we were nearly hit! The car had no acceleration! We managed to turn @ a light & backtrack to the dealer. Another wait of 45 minutes for service to examine the car. A pre-sale inspection had not been done & the car was in "Service" mode & unable to go faster then 14 mph. This was on Halloween. A week ago, the car started to malfunction. I was out when it happened. No backup camera, all pre-sets inoperable, & the a/c blasting (it was 50 degrees out). I didn't realize it immediately, but the car had also gone into "One Pedal" mode & that means it comes to a complete stop as soon as you take your foot off the gas. The next morning, my husband called Service. No loaners available for a month! We agreed to service anyway, despite it being our only car. No guarantee of turnaround time. So, we show up @ our appointment this morning @ 7 (six days later). The service rep tells us our appointment is on 2/23 (not 2/7)! My husband talked to this person last week! He said then that he'd squeeze us in, despite being short three technicians. We came home & made an appointment with Volvo of Scottsdale. They had availability tomorrow. Oh, and they will drive us home & pick us up when the repair is complete. I'm still shocked by Volvo of Gilbert! This is my third Volvo, but the other two were serviced for 20 years by Volvo of Lisle (Illinois). I look forward to establishing a relationship with Volvo of Scottsdale. read more

Service at this dealership was fantastic and I was only there for about 20-30 mins. I went in to buy wiper blades and Brandon in service put them onto my car. It was tons of help as it was pouring rain and I really needed the help. Thank you Brandon, And thank you volvo cars gilbert read more

Love my Volvo, the dealership employees are great!! The service department was great when I had a problem with my car!!

The initial experience with Service was terrible. To the credit of the sales team, they tried to make the experience better. Kevin picked up my car, took it back for detailing, but unfortunately the car came back with cleaning-solution puddled in the back seat. The beige leather was stained blue as a result. The dealership picked up my car again, finished detailing it, removed the blue stain, and delivered my car back. The detail looks OK now and I have my car. Still waiting on floor mats. The guys in Sales were fantastic, Service is where the ball was dropped. read more

Volvo Cars Gilbert - blue cleaning solution left on my beige leather, stained it - Car Dealers Near Me - Gilbert, Arizona

Since this dealership re-located to Gilbert from Tempe, we've primarily dealt with Rick Kazanjian and occasionally Mike Uchida. Every time any of our Volvo's (all purchases at this dealership) needs to be serviced, we've taken it only to this dealership because of their customer service and we couldn't be happier. Yes, sometimes a repair will blindsight you, like a condenser that gets hit by a rock which will then set you back nearly $2000. I've found living in Arizona to be extraordinarily hard on cars and the various components. No matter the situation, the service department has made it it as painless as possible and I would highly recommend them for your service. read more

I called to make my very first service appointment and was told it would take 1 1/2 hour. I brought my car in today Saturday and was told 2 hours. stopped in after 3 hours and was told they had not even started. it's now 4 hours and have not heard a word from anyone?? not any thing positive to say at the moment. still waiting. they close at 4pm today read more

RICK KAZANJIAN was amazing... he was able to service my car on a busy weekend after going to 3 other dealers. Not only that but he made sure he found a solution to my issue fixed it quick and was well taken care of. He didn't try to over charge or charge me anything for this particular service made sure the place I bought it from took care of it for me. THANKS YOU AGAIN RICK YOU ARE A GEM!!!! read more

I am very saddened that my closest dealer is such a ripoff when it comes to service. I called a couple months ago for a couple of different issues and I was told that there would be diagnostic fee for each issue. I called yesterday to obtain a an estimate to install a new backup camera and was told the labor for this install would be about $1100 not including parts. Interestingly, I called another Volvo dealer and the labor was less than half the price quoted for this install. I also took my vehicle there for the diagnostic issues and there was only one diagnostic cost. Just sucks I have to drive a lot farther for the same thing. read more

This location truly provides exemplary service . I continue to return to Volvo Tempe and am always satisfied above measure . Josh Parkhouse has amazing customer service . The service for my car was prompt , there was snacks, computers, free wifi & refreshments in the waiting area and I was updated about the status of my vehicle in a timely fashion. I will definitely be returning to this location for service and will continue to buy cars from Volvo of Tempe due to the outstanding service that I receive . To feel like a lifelong customer is a rarity these days! read more

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I went into this dealership, ready to pay cash for a brand new car. I was greeted by this pompous, arrogant, elitist named Robert. I started talking to this guy and he immediately cut me off and said let's go in my office and just turned around and started walking away down the hall. I followed him into his office. He asked me what my name was. I told him my name, and he said, "my brother-in-law is named your name. I can't stand the guy," I immediately knew that I wanted nothing to do with this entire dealership. He proceeded to ask me several questions in this very arrogant manner. It was so disrespectful, I started to believe that Volvos competition placed this guy in the Volvo dealership to purposefully ruin the business. He asked me about my trade-in. I said I had a 2012 Hyundai to trade-in. He immediately scoffed at my car. He said that's an older car, I don't know what I can do for you. He did it in a very condescending and disrespectful manner. I finally asked if I could take one of the hybrid Volvos out for a test drive. He said yes and then we started walking over to the car. He seemed annoyed that I wanted to take this model out because they had to take it out of the show room and into the parking lot. He asked one of the workers to move the vehicle. While we were waiting for this young kid to move to the vehicle, Robert stood there, scoffing at the guys driving ability and making fun of him. Thankfully, right before the test drive I said something about calling the dealership earlier in the day. Robert asked me who I spoke with. I said I talked to Anthony. He said, "I will let Anthony deal with you because I don't wanna step on any toes." Anthony came over and he was very respectful and professional. We took a test drive out and he was very helpful and answered all my questions. However, the rude, disrespectful treatment I received from Robert soured my mood so badly I wanted nothing to do with the entire place, Volvo needs to fire Robert that disgusting heap of human trash. I swear that guy is placed by Volvos competition in the dealership to purposefully ruin their sales. read more

Rick has been my service guy since day one. Always great, no problems. He makes the experience as easy as it can be. Sales rep and woman at front desk are not so friendly. I'm young and black and maybe not your typical Volvo driver, maybe that throws them for a loop. But either way. Yayyy service department and thumbs down sales. I'll keep getting service before I purchase a new car from them. Service department keep up the good work! read more

Leaving this here because as much as I love my XC60, dealing with Volvo cars Gilbert has been insulting, sexist, and disgraceful. (Copy of my feedback to the dealership, which was responded to aggressively.) I called Volvo of Gilbert when I was ready to trade in my F-Pace for an XC-60. When I finally got a hold of a salesperson, that was challenging in and of itself, I started working with Brian Campbell. I explained that I wanted an easy experience. No back and forth - just the best deal based on what I wanted to put down and my monthly payment. His first attempt came back, ok with some links to the card online. That's when I found the lease deals and manufacturer rebate. When I asked for that deal I was told there was no way. I said, "what if I called a different dealership and asked for that deal. What would they say?" He said they'd only do it they wanted to lose $7-8k on the car. So the deal I had was the best they could do. Later that evening, my husband didn't buy it. He submitted an inquiry online asking to get the same car for the deal advertised online. He was contacted by Ross who told my husband this was straight forward and could get it done. 12 hours later I was in the car I wanted for the price I wanted and the deal advertised. My husband and I were both disappointed it took a man to get this deal. We feel strongly we had different experiences based on our gender. When my husband complained to the dealship, he got an apology - I did not. I love my car, so I have been hesitant to leave this review publicly, but I also feel it's important to share publicly to force change. They buying process should not be different from male to female. read more

We bought a car a week and a half ago in a Sunday afternoon. The best car buying experience we have ever had! Fast ....friendly....amazing service!! Thank you! read more

Volvo Cars Gilbert - Car Dealers Near Me - Gilbert, Arizona

Horrible sales experience today at this dealership. The sales kid was very friendly and helpful but the sales manager was a total dick. Here are some gems from today(read in a snarky tone): " If we come to an agreement on price are you ACTUALLY going to buy the car?", "If you are on limited time then how are we supposed to sell you a car", "If you wanted to save money then maybe you shouldn't buy a Volvo." Well he got the last part half correct. I won't be buying a Volvo.....from this dealership. I will take my money elsewhere and this dealership just lost a customer for life. Avoid at all costs! read more

Buyers beware of purchasing a car from Gilbert Volvo from out of state . The dealership did have a good selection of cars so I purchased a car and canceled my flight home. I was told by both the finance salesman and the car salesman that I had 60-90 days to register my car in California. Unfortunately by the time the title arrived on day 24 (I purchased the car with cash) and I went to DMV to register on that day 24. I was fined $602 as there was a 20 day time limit. The dealer took no responsibility for this miscommunication. The GM was not even willing to split the penalty fees with me. Just that bit of financial help would have left me with a feeling of having had a good buying experiencing. read more

We brought our 2008 Volvo V70 wagon in for service. The issue was an intermittent non start. Basically the car was acting weird. Overall it took 5 weeks and several visits to diagnose the problem, and it ended up being a series of related problems. Mike and Chris in the service department were incredibly patient and honest with us, and even though the repairs were expensive, they were diligent and communicated with us about our options every step of the way. We are so thankful to have mechanics we can trust for our favorite vehicle. read more

I contacted them when I found a used XC 70 for sale. Josiah had it washed and ready for a test drive by time I arrived. Josiah showed me every little feature and option on the car. I've always wanted a Volvo and I was treated like I was buying a brand new $50k vehicle, not a used 7 year old model. Josiah went through step by step with the CARFAX and everything they did to get it ready mechanically to sell it. I was given a fair offer on my trade in and my XC 70 is a blast to drive! If you go in definitely ask for Josiah. Thanks everyone that helped in the sale! read more

Regarding the service department: I had to take a few days to compose myself after this experience. About a month ago out AC went out in our 2017 Volvo with only 59000 miles... we brought it in a were told our evaporator was the issue. We had it fixed... on my way home the AC wasn't all that cool, but I thought it was just my mind playing tricks on me. After a few weeks of cooler weather we didn't really notice. After the days turned to 100+ degrees it was clear that the AC was not working. We brought the car back in to have them tell us that somehow a freak accident occurred and a rock now broke my compressor... very convenient. It is clear that they made the wrong diagnosis in the first place and now are trying to have us take on another $2000 bill. Well, Volvo has lost us and our entire family as customers. read more

I went to Volvo Cars Gilbert today for some very minor recall service (replacement spark plugs) and this was my fist time at their new location. The whole facility is bright, clean and feels high-end. When I walked in the service area the service team knew who I was (I did have an appointment) and immediately went and got my car, brought it in the bay and got the process started. There were TVs, drinks, snacks, sofas and work tables at my disposal to help me get some work done while I waited. The best part... in and out in under an hour AND they washed and waxed the red sled too! Great customer service, super nice facility and a very good experience. read more

Volvo Cars Gilbert - Car Dealers Near Me - Gilbert, Arizona

I must say, my car buying experience was the best I've ever experienced. Kim Knorr was my sales rep. and he was knowledgeable, helpful, and so easy to work with. He made my experience pleasant, as short as possible, I'm a happy woman! Love the vehicle and so happy with the service. Thanks to all at Volvo Cars Gilbert. Diane read more

I had the best car buying experience with Jacob Autry. Jacob and the team at Volvo Gilbert were so easy to work with. I appreciate his willingness to help me and to shoot straight, making this quick and easy. Thank you so much for the assistance. Please ask for Jacob to help with your sales experience! He's a great asset to this dealership! read more

Where do I even begin! First off I've always had problems with my Volvo. I just replaced the AC! I have to replace the battery at least once a year. This time my car just wouldn't start and come to find out, I needed a new ignition switch. So Volvo dealership is the only one that can fix that so I pay to have a tow truck come get my car. A week goes by, which by the way, who can survive without a car now a days. They don't call me so I called them and ask if they have started on my car. Which they told me they are still waiting to diagnose it. So a couple days later I called again and they say they're still waiting to diagnose it. They finally call me back the next day and say that's going to cost $1800. So I tell them that I don't have that kind of money just laying around so the guy said he would talk to his boss and call me back later. He never did. So I called the guy again a couple days later since he never called me back and he says they made a mistake and charged me extra for something and because I am in fact a student they can take $100 off so now my bill is $1300. He said they hadn't started on the car at all because they are waiting on me! The next day they call me and tell me my car is ready so I go to pick it up and I look at my bill and they charged me $200 for something that says tow truck. When I asked the guy what it was, he said that's the diagnosis charge. So I asked if take it off since I am having it fixed at the dealership. And he said it was his mistake and he would take it off so now my bill is a little over $1000 but he's guaranteed that everything was fixed now. So I drive my car away and as I'm driving the 30 minutes home I realize my check engine light is on and my coin box is missing. I can't find it anywhere and I know I left it in my car, so not only did they steal from me, who knows maybe it's the car washers, but they also tried to rip me off multiple times and my car is not even fixed because the check engine light is still on. Never buy a Volvo! And when we tried to call them to complain, their customer service review guy never answers the phone. I've called multiple times and left a message with my name like the voicemail says and nothing! I can't wait to sell this piece of junk that I have to drive. I won't even sell it to my family or friends because I don't want them to have to deal with Volvo read more

Service department is the worst of any luxury brand!! At the risk of sounding like a snob I have owned two of each; Mercedes, BMW, Audi, and Volvo. This is by far the worst service. If you want a loaner car you MUST schedule a appointment at least two weeks in advance (even if it is not scheduled maintenance). I recently brought in a 2015 V60 for maintenance and an issue with Bluetooth connection. The Bluetooth issue was a new problem that they had never encountered before so they had to contact the manufacturer to solve the problem. That was three weeks ago. I never heard back from them, so I called them a week ago. I was told that my service advisor was not in the office that day and he would have to call me back. I have yet to hear from them. A simple call to let me know that they were still researching the issue would go a long way. read more

.. And they only get the second star because of the service department. We had two miserable trips to this dealership before we bought our Volvo at another dealership. Sales person was bordering on rude and acted like he was doing us a favor by showing us a car. When it came to the money factor, riiiiiiiidiculous. Hedged and hummed and did the 'manager' dance to the point of illness. Just not worth it. We don't begrudge them making money but we weren't willing to pay more for the car than our research suggested it was worth. And they were not pleasant to deal with. We have the car serviced there because of the convenience of their location [which makes me grimmace] and its been just the opposite experience. Competent and polite. read more