I called every VW dealership in the area before going with Berge, and it wasn't close. Mark and Iven were straightforward, professional, and gave me the best deal -- no nonsense, no games. That combination is rare in this industry and I won't take it for granted. Berge has a customer for life. read more

Berge Volkswagen - Car Dealers Near Me - Gilbert, Arizona

My 2014 VW SPORTWAGEN needed significant work done, which was completed and it works perfectly!! But what I want to emphasize is that their empathy, concern and compassion is beyond expectation!! While my car was in the shop, my had a stroke, and they were so concerned and personable to our needs that I was just blown away. The Service Department team Brandy and Khoa were so genuine and authentically concerned about our welfare, that it brought such a feeling of gratitude to Berg VW, we are forever Customers. You just can not find this level of customer service relationships around, like in the past. I assure you it still exists today at Berg VW!! I would give this review 10 Stars 's if I could. My sincere gratitude & praise to Brandy and Khoa, our service team read more

What a WONDERFUL dealership! The entire team Iven Hall, Brandon Gonzales, Mark Martinez, Jon Pelley, Gregory Nelson, and Donnie Walker were AMAZING! I desperately needed to turn in my lease 23 Tiguan (miles were high) and Ken Garff in spite of purchasing it from and 3 previous vehicles REFUSED to help me! I'm big on loyalty! Berge stepped right in, listened, allowed me to vent, shed a tear, and MAKE IT HAPPEN! Literally keeping me in the VOLKSWAGON FAMILY!My new 2026 Tiguan SE is SIMPLY AMAZING! If you need a vehicle.. NEW or USED... GO TO BERGE VOLKSWAGON!!! Tell them I sent you!!! read more

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Brandon Gonzolaes deserves a raise honestly. Buying a car is usually stressful, but somehow he made us leave the dealership feeling like we had just won a car instead of buying it. From start to finish the whole experience was a 10/10. Super personable, patient, helpful, and never once made us feel pressured. We drove away in our 2026 VW Tiguan feeling excited instead of exhausted. I will be asking for Brandon next time we are car shopping & you should too! read more

Berge Volkswagen - Car Dealers Near Me - Gilbert, Arizona

Amber was fantastic! She had a calm demeanor and helped make my experience a 10/10. I highly recommend Berge Volkswagon and Amber as your "go to" salesperson. I'm loving my new Volkswagon Taos! read more

Took my car in to get checked. EPC was lighting up. Oil pressure and something to do with cam shaft. Before taking it in. We found that there was hardly any oil. Not sure if the previous place we brought it to get change oil. Forgot the oil or either it had a leak. Anyways it was fine after my husband put the oil we took it here just to be sure. KHOA N. was my advisor. He was very honest and straight out front. Made sure we did'nt have to pay an arm and a leg for something we did not need. Nothing was wrong. Came out just paying for my change oil and my diagnostics. Which could have been a lot worse if Khoa did not advise me. Thank you Khoa N for your HONESTY and DEDICATION. We need more people like you!!!! We will be definitely coming back! read more

I have gone on multiple occasions to this dealership. Niko has always helped me out and answered my questions. I have a 2021 VW Tiguan, I have always gotten any services that it needs. Niko is a great guy and very transparent. read more

Noah Orzechowski is the man to see in the service department. Talk about receiving great customer service. Noah went above and beyond helping me with my 2023 Arteon. I don't do many yelp reviews, but I felt compelled to give a shout out to Noah. If you're in the Phoenix area and need your VW serviced, put Berge VW at the top of your list. read more

Just bought a new Volkswagen Jetta today and had the most amazing experience with Gregg and Aaron. They went out of their way to make it a smooth process, and got me the exact car I wanted within my budget. Super friendly and took extra time to walk me through the app and extra features of the car. read more

Berge Volkswagen - Car Dealers Near Me - Gilbert, Arizona

We had an amazing experience with Amber Brewer while purchasing our Yukon on Saturday. She made the process fast, easy, and stress free. Amber was incredibly attentive not just to us but also to our kids making the whole experience comfortable and smooth. We were in and out quickly and she made sure everything went perfectly Highly recommend working with her if you want a seamless car buying experience also the financial guy sorry can't remember his name great guy read more

Berge Volkswagen - Car Dealers Near Me - Gilbert, Arizona

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I had a great experience working with Brandon Gonzales, he's the most professional salesman I've ever dealt with. I'd definitely recommend asking for him if you're looking to buy a new car. My wife and I love our 22 ID.4. read more

Berge Volkswagen - VW ID.4 - Car Dealers Near Me - Gilbert, Arizona

Bought a used car today and Amber our salesperson was great to deal with. Fast and efficient process from start to finish.

I do not even know where to start. I would give them a 10 out of 5 if I could. My experience with Berge VW has been amazing! Brandy is incredible. A few months ago, I woke up and my car was dead, I had gotten it replaced about a year before. Brandy had me come in the next day and replaced it while I waited because I had just started a new job and couldn't leave it. She updated me throughout the wait. She was so friendly and professional. She got me right in and out, the battery was even under warranty which was a nice surprise. This time around, I needed a loaner. I had an essay of concerns that needed to be looked at, because I brought my vehicle to another dealership a while back and they treated me terribly and never resolved any of my issues. When I arrived Niko (I believe his name was), came out and greeted me with a smile, took my keys to move my vehicles up to the correct spot in the service drive. Brandy already had all the paperwork pulled up, ready for me and my appointment. The whole time they had my vehicle, she updated me, advised the issues they found, confirmed the noises and concerns I had. Took care of it all with a smile on her face. She is so down to earth and just a genuinely a good person. After I had my vehicle for a day or two, she called me to check in. To make sure that everything seemed alright with the vehicle. After repairing all the concerns, the other dealership "could not duplicate".... we did find a few things we will get looked at in the future. And I am appreciative that I have a service department and service advisor I trust and look forward to working with. Brandy and her team are awesome. And I am very thankful! Thank you again, Brandy! read more

FYI. I bought 1 new Arteon and I currently lease 1 new ID.4 from this Berge location. IN MY OPINION AND BASED ON MY PERSONAL EXPERIENCE: BERGE IS A MONUMENTAL DISAPPOINTMENT. Thank you for treating me like a manufacturer factory reset button when you claimed to void my vehicle manufacturer warranty with a picture of a wire and proceeded to blame it on an act of GOD. If you are interested in buying a nightmare from hell for the service department and have electric vehicle discrimination shoved into your face by oil company addicts in the service department. And if you like that oilers like to hurt brown people in deserts far away for companies to profit; then this is the place for you. Go to he double hockey sticks Berge Volkswagen. read more

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We had a great experience overall at Berge Volkswagen and ended up getting a 2026 Tiguan. Brandon and his team were extremely helpful and knowledgeable throughout the entire process, and ensured that we were able to get the vehicle we wanted while staying within our budget. We look forward to doing more business with Berge in the future, as they made the process easy! read more

Berge Volkswagen - 2026 Volkswagen Tiguan - Car Dealers Near Me - Gilbert, Arizona

I don't normally leave reviews but this time I had to! My car had died and was having multiple issues, I was stuck in Glendale just waiting for a car accident to happen. I was balling my eyes out and I had to get my car jumped three or four times in a day. I drove to 5 different auto zones begging for people to help me and no one would. #boycottautozone These are teenagers who use google to help. I had just enough battery left on my phone, and I gave my last chance to Berge VW service, this is not made up or anything. A nice gentleman named Khoa answered the phone and I cried to him like a crazy person and he said bring it in and we will help you. The next morning I limp my car into the service and they remembered me. It wasn't even a question, not a hesitation, and they went to work. KHOA and BRANDY! Omg thank you. Thank you for being human, thank you for understanding, thank you for being patient and thank you for treating me like a person and not turning me away. I'm 31 years old and I have never ever been treated like this anytime I deal with service and mechanics. I will not ever go anywhere else, these two are stuck with me. Hope they enjoy seeing my face more! Thank you both truly! read more

Iven and the staff at Berge Mazda-Volkswagen made buying our car an easy and very positive experience. They were very honest and had fantastic customer service. read more

The norm for dealerships has been that one cannot trust them to give you a fair shake concerning parts prices, mechanical repairs, but my review here is to change that perception and reality. We had not only a fair pricing but very compassionate and caring by the service managers and support. Khoa and Brandy went far beyond the basic effort and beyond and off the chart in care for our 2014 Jettawagen work and a genuine concern for us as customers. We are so thankful and grateful to them for both their efforts and prayers since I was hospitalized with a life/death condition. We have made new friends an know that we will rely on them in the future! They are a 100 on a 10 scale which means the service, integrity, honesty and compassion is so great that it cannot be measured on any finite scale. We highly recommend Berge Volkswagen as a dealer and its staff for all your needs. we cannot give a higher recommendation! Thank you for reading our referral! read more

After further activity with Berge, and there service team I would have to say my experience with them left me feeling very disappointed. When I first went in to get the car maintenance after noticing that the pads and routers were not in good condition, everything was smooth and I was told I would get a call later on in the day or tomorrow about what is needed to work on and what not. So I waited one day than called myself since there was no reach out yet and when trying to get the information about my car, all I would get is a hangup or told my manger will be with you shortly but than shortly goes to no-where. After all the frustration I made a review of how terrible of a service I was being given. I had to call 8 people just to find one person that can claim to help me, it felt more like a scam than a shop to me, when I finally got there to see my car I was confronted about my review by service and was told "are you gonna take that down now" than I was shocked that they read it and I said to him well it didn't feel good getting hanged up on 8 times and not getting it looked at 3 days after I took it in. He than assures me by saying "well you know it's not a brand new car" witch just made me feel not any better about my purchase with them adding a sly to it saying "well did a lil something to it for you" witch raised alarms in my head, now I will be getting my own report on the vehicle and taking it to a different location as suggested by the dealers at the store themselves. P.S they do have nice cars just don't go to the service shop they are what I'd like to say lazy. read more

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The thought of entering another car dealership to purchase a slightly used SUV for my daughter made me cringe after the last "all day and into the night" disaster of a purchase at another dealership in North Phoenix, but the team at Berge VW quickly changed my tune with their "no pressure", helpful, and incredibly great customer service! From our sales rep David, to Mark his manager and Kami in customer relations, the entire experience was a extreme pleasure! They all made my daughter and me feel like family and they even offered to fix a few minor things on the car for us at no charge that they didn't have to do! I would highly recommend Berge VW/Mazda to any of my friends and family. The car was priced fairly and they were extremely "up front" with everything including their small dealer fees (which was a pleasant surprise)! The GM Jason even took the time to meet us and congratulate my daughter on her first real car purchase. Her 2022 Taos with only 25,000 miles will hopefully be a great car for her while she's out of state at college. I Will definitely but returning to the Berge family for my next Volkswagen/Mazda purchase! Just when I thought kindness and truly caring about the customer at a car dealership had vanished, the Berge crew renewed my faith that good, (no great) dealerships still exist! read more

Berge Volkswagen - My daughter's (like new) 2022 Certified Pre Owned Taos, Thanks again Berge Team! - Car Dealers Near Me - Gilbert, Arizona

Sales contracts, lies about what u get vs being told but doesn't matter, you always have a bs excuse

I went to Berge Volkswagen on 09/12/2025 because my check engine light went on the day prior. I was in an emergency situation as I had friends visiting from Chicago and we were going to Sedona on 09/13 and planning on taking my car. My initial thought was that it was the battery that caused the check engine light. I have a 2021 Volkswagen Tiguan. So I made an appointment and set it up for 09/12 at 9:30am. The vehicle I have is still under warranty so I thought it would take care of the battery. The technician checked and stated it indeed was the battery and I needed a new one. I agreed to get it done but then the technician says it would be $505.00 but he will do it for $485 as the warranty doesn't cover the battery. I immediately am startled and ask why so much. I've had numerous cars and never paid anything close to that. He said the car needs a special battery and special programming after it's installed. He assures me that it's normal price and that it's what most places would charge because the programming is difficult. I hesitantly agree as I knew I needed the car fixed so I can go to Sedona the next day as I had hotel reservations made and did not want to cancel. They take the car into the shop and tell me it will be done in a 5-6 hours and then I can pick it back up. When I leave, I visit both Costco and AutoZone as well as call and they tell me a standard battery for a 2021 VW Tiguan is between $130-180, depending on the battery. I bring up how much I was being charged and they were blown away. The AutoZone salesman told me to call Berge VW back and cancel the service right away as he'd install it for me if it was purchased at his AutoZone for free!! He said there is nothing special about a battery for that type of car or nothing extra for the programming. I immediately panic and call my mechanic friends and they tell me I got massively ripped off and that the technician who charged me is probably laughing about how he hustled me and got a higher commission. I got back to the dealership to pick up my car when they let me know it was ready. I asked for a discount and eventually he charged me $465 for the total cost. The only thing done was the battery. The technicians didn't even have the decency to program the time correctly after and gave the car a horrible car wash with streaks throughout the windows. For that price, I'd expect everything to be pristine in the car. I reluctantly paid as there was nothing I could do but this was a horrible lesson for myself. This was price gouging at its finest. He knew I was in an emergency and would pay because I had no options. But it hurt me financially really bad. I'm partly to blame but be careful at being scammed. Something so simple as a battery should not be listed at an original price of $505. I'm not driving a Ferrari or Lamborghini, it was a Tiguan. I've been the laughing stock of my friends after they found out how much I paid. Lesson learned but be careful. Dealerships are called Stealerships for a reason. The reputation they have for being sleazeballs is there for a reason. All they see is dollar signs. I'm not the richest man in the world so this was a huge hit for me financially. I felt like the dealership took serious advantage of me. I very rarely ever in my life have left a negative review, but after so many second opinions, I just don't want the same thing to happen to anyone else. read more

Berge Volkswagen - Receipt - Car Dealers Near Me - Gilbert, Arizona

This dealership/service department gets 1 star. DO N0T service your vehicle here. Just located the source of a "rattling" that has been ongoing and persistent for some time on my id.4. The rattling is coming from the overhead grab handles. Let's go back in time now to December 28, 2023. I had service work done on my vehicle at this exact dealership where work had to be conducted on the sunshade components for the retracting sunshade on the roof of the vehicle. During the uninstall process or during the installation of the new sunshade, the service department removed the overhead grab handles. The technician doing the drivers rear door side must not have been too good. They busted the grab handle, leading to an eventual "rattling" noise while driving. Left side shown with the busted clip. Right side of the handle hangs loosely. Pictures are worth a thousand words and I'm betting this dealership has no words to explain this. This dealership cuts corners. Stay away. Short version of this: this dealership will break your vehicle and then try to cover it up and hide damages. read more

Berge Volkswagen - Broken clip. Right side of handle is not attached to frame of car and hangs loosely. - Car Dealers Near Me - Gilbert, Arizona

BRANDY is my absolute go to and gives amazing customer assistance every time I need to bring my car in for service. I swear I live here and am always grateful for the amazing staff and how much they always help me and come through when I need it. Five stars for Berge Volkswagen. read more

For the past few years, we have been taking our 2009 Mazda 6 for servicing at Berge Volkswagen in Gilbert. We have been satisfied with the service we've received. In March of 2025, we had the pleasure of working with Mike Holmes (service consultant) for the first time. Mike took the necessary time to listen to our concerns and helped us resolve the issues with our vehicle in the best and most economical manner. Mike was honest and provided the best service possible under the circumstances. Thank You, Mike!!!! I also appreciate Berge's concierge service. Their drivers are always exceptionally courteous, respectful, punctual, and pleasant to communicate with.  We plan to continue to work with Berge in the future. Berge Volkswagen keep up the good work!!! read more

Brandy is the best service advisor I've ever had! She does everything she can to take care of you and your automobile needs. I am very impressed five star thank you Dr. Michael Mahl. read more

I cannot say enough good things about my recent experience @ Jetta. Brandy and John Crow while getting my car repaired.. From start to finish, it was hands-down the best customer service I've ever received--period. Brandy was incredibly knowledgeable, kind, and professional. She kept me updated every step of the way, explained everything in a way that made sense, and truly went above and beyond to make sure I felt comfortable and confident throughout the process. Mr.John Crow is a master at what he does. The quality of work on my vehicle was top-tier. He didn't just fix the issue--he took the time to thoroughly inspect and make sure everything was running perfectly before handing it back to me. You can tell he genuinely cares about the work he puts his name on. These two are an absolute dream team. Not only did they make a stressful situation so much easier, but they also earned a customer for life. I will never take my car anywhere else. If you want honest, skilled, and genuinely amazing people taking care of your vehicle, look no further than @ Jetta for Brandy and John Crown. Thank you both for being nothing short of outstanding!!!! read more

The following review is from a guy that swore off buying a new car again. (I still cringe when I see tax, title, and license $$$ - but nothing a business can do about that). From the moment we stepped into the dealership to explore the 2024 VW Atlas options, we were met with unparalleled customer service. The team's dedication to providing a stellar experience was evident in every interaction. A heartfelt thank you to Jared, Marie, Drew and Scott for their exceptional service. Their expertise, enthusiasm, and attention to detail made all the difference. Jared and Marie's insightful walkthrough of the Atlas features, Drew's efficient paperwork processing, Scott's thorough explanation of the financial options, and their collective patience with answering to all my questions were greatly appreciated. We chose the 2024 Atlas Cross Sport SEL Premium R-Line The vehicle itself is a testament to quality and design, and the SEL Premium R-Line trim is the epitome of luxury and performance. We left the dealership not just with a new car, but with the satisfaction of knowing we made the right choice. (Oh, and a happy wife :) - hands down the best part) To the team, thank you for making our car buying experience a remarkable one. Your commitment to excellence has not gone unnoticed, and we're excited to be part of the family of satisfied customers. Very respectfully, Joe and Annette read more

Family owned and an easy place to do business! Full transparency dealership. baseline and country club. New Volkswagen and Mazdas. read more

Berge Volkswagen - Customer buying a new Volkswagen! - Car Dealers Near Me - Gilbert, Arizona

Terrible customer service. My first " service " would have been 4.5 hours when I made an appt. To change the oil ? No loaner car, first time there ... very disappointing read more

Buyers Beware - Berge Volkswagen Will Leave You Hanging I don't even know where to begin, except to say this: stop and think twice before buying from Berge Volkswagen. I recently purchased a brand new 2025 VW Atlas, and from the moment I signed the paperwork, things went downhill fast. I've had nothing but issues -- with the vehicle itself, the finance process, and the sales staff, including multiple unreturned calls from sales managers who apparently vanish once the sale is made. It's been over a month, and I'm still waiting to hear back from someone -- anyone -- in charge regarding a fix for my car. The moment you drive off the lot, you are no longer their problem. This dealership seems focused only on moving cars off the lot, with no accountability, no follow-through, and certainly no customer care after the sale. I expected better from a VW dealership -- especially when buying a brand-new vehicle. If you value transparency, communication, or ongoing support, look elsewhere. I wouldn't recommend Berge Volkswagen to anyone. read more

Every time I get my car serviced at Berge Brandy is so helpful and so friendly . I can get in and out of there quick and she gives me great prices and great answers . Thank you so much for your help Brandy !!! read more

Customer service, haha, what customer service? I've been searching for 10 minutes and no one's even come to help.

Customer waiting room Smelled like cigarettes smoke and deodorant,service tech area smelled like fresh cigarette smoke as a customer smoked outside doors. Left with headache read more

She helped me big time, thank you brandy for taking care of my volkswagen that's been in my family for ages

Brandy and Oscar and other staff are always helpful. Their environments is clean, nice, and great. They treat me like a family.

Casey was our salesmen and he was great! Scott in finance was also great! He hey we're not high pressure and satisfied all of our needs.

I lease my vehicle and always get it serviced at Berge Volkswagen. Brandy in service is the best, she is always professional and reliable. FIVE STARS! read more

I bought a used car from Berge Volkswagen 2 weeks ago and I absolutely hate the car. I contacted the dealership and told them. They claimed that they would try and help me exchange the car. They said that the bank told them I couldn't trade in the car because I hadn't made any payments on the vehicle. I called the bank and they told me something completely different. So I believe that Berge Volkswagon lied to me like so many dealerships do. They thought because I was a woman I would believe anything they told me. They are wrong! I am NOT a fucking naive woman. I will NEVER deal with them ever again! read more

This is a review of service. Berge is far from my house, but Earnhardt VW -which is closer- ignored me after I left three messages for them in a week. Service never answered the phone, and the operator even left them a message. Nothing. So I came here. Service answered the phone, they scheduled the service quickly, and when I showed up they were expecting me. They seemed to do a good job. Took a little longer than they said it would, but then they did a little something extra for me. They really seemed concerned about customer service. I like that. And then they ran the car through the wash. I could ding them for not having a basket of snacks, like most service places do. They have vending machines. Also, there wasn't a lot of seating. But that's minor. Vince and Chris were enthusiastic and friendly. Everything seems to be fine with the car. read more

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