It has been 11 months & here is the good bad & ugly, with my experience of cactus jacks. I moved from 5 stars to 3 stars due to a couple factors. The Good: -cactus jacks got me into a car where no one else could or would (excuse of residence time plus 1 repo on record). -If you don't have insurance you can pay $60 bi-weekly for coverage ( mind you it is basic coverage but it is legal for the protection of the car only) -If you are trying to fix you credit cactus jacks does report to the credit bureaus The Bad: -I signed up for payments of $420 a month w/ payments being owed exactly 2 weeks from the date of car pickup ( wished they gave me more time before a payment was due but ok). -payments are due on how you get paid. Monthly, bi-weekly, I got paid bi-weekly at the time so they refused to allow monthly . (This is ridiculous who pays bi-weekly?) i wish there was a choice. Oh well desperate times -The interest is extremely high" it doesn't matter your credit" I am paying 25.20 percent $11.50 a day in interest. Total $8000 extra on a $15,000 loan even after my down payment ( another biting of the bullet) the KBB for car is $8600. This is definitely why the company is still in business. The ugly: -I pay my payment plus much extra every payment & no matter what I still get a call for my payment being late.. -I have made my payment a week early, on time, much earlier then a week then the due date but because you can only pay by phone ($15 charge) hell no.. or pay at Walmart $1.50 (which takes 4-9 days to post to account) This is literally the window of being early to being due to being late. I tried to be like "hey let me call Cactus jacks & give the payment confirmation number to a rep so it can be attached to my account so they know my account is paid "nope still called for account being late" I then was like ok let me make a months payment upfront "nope still get calls because the payment posts when due". I was told by rep this is based on how the system works. I have tried every way possible to not gain a call from cactus jacks because I PAY MY BILLS, but they still call. I am told it's an auto dialing system they use.. it's out of control & in reality feels like unnecessary harassment. -another thing is if you pay bi-weekly "which I am sure 99% of ppl are forced to do, there is 3 months of the year where you get paid 3 times. Cactus Jack's expects you to make that 3rd payment or will consider your account past due and then the calls really come in. This is extremely stressful & annoying & bothersome. (I really wish this was explained when signing for the loan). Here's the kicker With the payment not processing (if not paying over the phone) payment is not received until 4-9 days & you throw in a 3rd payment at random due to pay cycle in a 30 day window I get like 8 calls a day" even if the amount is paid & confirmation is given to a rep. ABSOLUTE INSANITY.... This is the main reason I have decided to get the F out of my loan. -FYI keep every receipt & payment you ever make & be ready to argue your case. I have had a couple times where Cactus jacks states they never received a payment in almost 2 weeks after being due, even after I called in the confirmation number beforehand, after paying the payment early & had to argue that it was paid already I read the receipt to them directly, even after that I still had to argue & prove that account was paid early, once the realize or actually listen to what you are saying they say " oh payment hasn't posted yet" give it a couple days more "I WILL NOTATE ACCT" so infuriating -also Whoever the manger guy is that you will be transferred to if the rep can't help you or gets stumped on a question is the rudest, nastiest person ever. He will yell at you, Degrade you & hang up on you. GET HIM THE HELL OUT OF THERE....!!!! In the end I give them 3 stars & have decided to at this point save up & buy a car in cash & give my car to a family member that is able to pay off the full loan. 1. to beat the interest amount & 2. I am over the experience altogether & ready to just get into a car that is paid off & owe no one nothing. Proceed with caution when buying a car from anywhere Cactus jacks included but if you are desperate please heed this review as your heads up. read more

I gotta be honest I was excited to get my car through them and at such a reasonable price but this car has been nothing but issues. Since I have gotten it I have had to put almost $1000 in repairs and I haven't even had the car for a month. They refused to help with any of it stating "it's buy here pay here, once you drive it off the lot not our problem." I should have just went through drive time instead of them. When I bought the car it wasn't detailed and they didn't fill the gas it was almost empty and they said they didn't have time to do any of that. I put $2000 down and they said some of that cost goes towards the title and registration. I get a call yesterday saying I owe $130 for the title and registration. I needed and a car right away and was desperate. I did test drive it but there was no issues that day but two weeks later it was issues after issues. I would recommend if buying a car from here to bring a mechanic friend to fully inspect the vehicle before purchasing. Also I have already made two payment off $661 on top of the down payment for the car and it showing I only paid $300 on the car. I can't wait to not have this vehicle and get it paid off and out of the way. So I can go through a actual dealership read more

Great service good people to buy from and extremely helpful they got me in and out pretty fast and made sure the car was ready to go

(Bell road location) November 15th, I experienced a highly disappointing and unprofessional encounter at your dealership. I was in the market for a reliable, low-mileage vehicle after spending approximately $8,000 on maintenance and repairs for my high-performance car. I noticed your dealership had a 2023 Toyota Corolla listed, which seemed like a great option. After speaking with Sara, a sales representative, I provided all the necessary documents to get pre-approved and prepared a $2,500 cash down payment. I was ready to finance the car and expected a smooth, straightforward process based on her assurances. To accommodate the purchase, I arranged for an early morning Uber, spending $50 to travel 40 minutes to the dealership. I aimed to arrive at 9:00 AM sharp, when the dealership opens, to finalize everything and get back to work by 10:30 AM. Unfortunately, the experience was anything but smooth. Upon arrival, I found no sales representatives or management on site. The first staff member didn't arrive until 9:15 AM, which already disrupted my schedule. Sara, who arrived late, assured me the day before that everything would be ready, including the car being moved to the front of the dealership. However, the car was not in the front, and when she retrieved it, it wouldn't start and required a jump. Upon inspecting the vehicle, I found scuff marks on the paint that could have been easily buffed out and cigarette butts left in the back seat--a shocking level of neglect for a vehicle listed for sale. We proceeded with a test drive, and afterward, when I attempted to restart the car, it failed to start again. This entire ordeal caused me to be late for work, resulting in lost time, wages, and an additional $50 Uber ride back--totaling $100 in unnecessary transportation costs. What should have been a quick and seamless transaction turned into a frustrating and costly experience due to poor communication, lack of preparedness, and substandard customer service. This failure was not limited to Sara but extended to management and the overall operations of the dealership. It's unacceptable that a ready buyer with cash in hand faced such disregard and disorganization. My time, money, and trust were completely disregarded. I hope this feedback prompts a serious review of your processes to prevent future customers from enduring the same treatment. read more

Cactus Jack's Auto - Car Dealers Near Me - Mesa, Arizona

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Go some where else. They are known for harassing customers who complain about problems with their cars. They have terrible customer service. Just stay away. read more

My son literally just purchased a vehicle from the cactus Jack in Mesa and he's only had the car not even long enough to make two payments and the vehicle is already not drivable and of course they have no answers for him and no way to help him out with the vehicle other than waiting until the middle of the month to put it in the shop to get fixed, I told my son about this company from jump and their poor quality of vehicles they'll be ready to chase him down for a payment that they won't be getting . See you in court read more

DO NOT BUY from here. They are a consumers nightmare!!! Not to mention racist. Don't believe me they just ended up on Young Turks TYT similar to My experience they are shady whenever you ask questions regarding your car or loan they get hostile or give you the run around. Please beware and do your research before you buy. read more

This was my experience then I had such a horrible experience with one of the sales reps Jesus told me and my husband as we were leaving "they have no money" "we wasted his time" and was very disrespectful to us! I do not recommend at all he needs to be fired ! Place is total shit But, I've spoke to Tony general Manager and bought a beautiful car he was very helpful very kind, worked with me and my husband and made us feel welcomed. read more

Cars are no good here they only work for less than a month it is a lot of stress there financial place try to over charge you for money that was not on the contract . They said well if you can't pay then will come for the car. Oh no I can pay but not paying you for a car that is not operable. This isnt a place to. Go to I should've listened to another car dealership that was next door to them when they said please save your money and time read more

This is a last resort place to buy a vehicle ONLY!! If you do have to purchase from Cactus Jacks make sure you make all your payments on time for at least 6 months and then refinance that thing so you can get away from them. I was done dirty by these folks. They've officially "added another notch to their lipstick case". The new tires the sales person seemed Soooooooooo excited to tell me about when I bought the vehicle are not the correct ones. In fact, per the tire shop, they are a hazard. WHAT?!?!?!? *heavy sigh* Now I'm left needing to buy new tires because "tires are not covered under warranty" said the maintenance guy. The only thing good I can say is there is a special financing program for UBER drivers. And, oh, they sell cars. Those are the only 2 reasons for 2 stars. Other than that please stay away. Other than that, my advice is to wait, save up more money, and buy elsewhere. read more

Got a car back in Jan 2025 come March car has lights on codes are reading transmission problem. Try calling true fix there warranty/mechanic and they can't even look at my car for a month and they need to keep it when they get it for even longer. They try to repo my car a week ago for nonpayment when I was told my payment where monthly but turns out there 2 times a month. If u can avoids this place please save yourself read more

Kem was helpful and thank you and everyone was helpful in the office . Dan was also helpful.

Just bought a car from Ken amazing service!!! It was a simple process and Im happy with my selection!!

Ken was a great salesman let me test drive the cars I want and gave me a break on the contract. very cool guy and interesting. great and very cheap cars read more

Went to try and see what I would need to get approved for a vehicle and when I said the car I was interested in Mr.Hazen was just dismissive and helped about as much as a hole in a tire . I would've been okay with leaving and not getting a vehicle but the simple fact that you were so rude and assumed I couldn't come up with what I needed for the car was disrespectful. I put his card back on the desk and I wouldn't refer this place to anyone . Hazen has to be one of the worst salesman I've ever met . Didn't make me feel comfortable at all buying from them . read more

Man came in to Mesa location it took Hazen 20 mins to get me signed sealed delivered with my new vehicl. It was an amazing experience. Come see this guy they will take care of you. No BS Thanks Hazen aka The G.O.A.T read more

WORST CAR LOT EVER!!! Beware!! Bought a car from here, noticed immediately when I got home it was leaking fluid. Went back to them, they were horrible and said the warranty would take care of it. You have to pay to use the warranty. Continued to drive it for less than a month and the whole car died including electrical system. read more

My son has been completely taken advantaged of. He bought a truck 3 weeks ago. It broke down and NO ONE cares at this business. Not the salesman Ken, no one is giving him answers. Do not buy a vehicle from them. They don't care about you! read more

THIS PLACE IS ABSOLUTELY BULLSHIT. STAY AWAY. HAZEN IS A HORRIBLE PERSON. Bought a car and left the lot. Not even 20 min later, 10 miles down the road and it's already smoking, almost caught on fire and broken down plus the ac did not work. Did all the necessary precautions beforehand and everything had seemed fine until i was off the lot. I called HAZEN (who knowingly had wrongfully sold me the vehicle) he just says he can't do anything to help us. Mind you we are young adults w a 3 year old and my lady is currently pregnant. Which he was aware of. We were stranded on the side of the road for hours with no help. We had plans and were excited because we just got the car and everything went to shit and HAZEN had no concern for our well beings and had a careless tone over the phone. If I could give negative stars I would. These are people who are looking to take advantage of whoever they can. STAY AWAY FROM THIS SHIT HOLE!!!!!!! read more

Had a good experience worked with HAZEN he was awesome friendly and I hope we don't regret buying this car just something small needed as a second , yay hazen! read more

This dealership sells cars that you can drive off the lot but when you get back in the car it doesn't start. You call them to tell them and their answer is "Oh that's weird." It took two weeks before the mechanic could even look at the car to see what was wrong with it. Meanwhile I was without a working car for the first two weeks and of course they wanted the first payment two weeks after I purchased the piece of junk, for the two weeks the car wasn't working. This place didn't even wash their cars before they sell them or put gas in them. When I got in the lemon the gas light was on. I asked them to put gas in it and they said they would put enough gas for the light to go out. Also, they charged me over $500 for document fees and tags, which cost less than $60. This place is the biggest rip off. The one that is in Mesa. We had a great experience at the one on Camelback in Phoenix and that's why we went back to a Cactus Jack's. If you go there, don't let them know if you're desperate for a car because we did and they took total advantage of our situation. Worst people ever to deal with.​ read more

Horrible company. They sell junk cars that overpriced. My daughter bought a vehicle from them that the check engine light came on within 20 miles of driving. Not only did they not fix it but there customer service just stinks. The manager at the Mesa location is rude and nasty. He talks to his employees using foul language and degrades them in front of customers. This is just a horrible company to not only buy a vehicle from but also to work at. This is one business that should be gone. read more

Absolute nightmare. Pro Tip: Check the Yelp reviews!! Stay away from this place. The kind of horror stories you hear about and think would never happen to you. We're in the process of filing a lawsuit. Luckily I just sold my home and we're in a position to do it. I'm so pissed. Boyfriend bought a car and it's broken down 3 times in the past month. This was his first car from a dealership and they practically raped him. It was an old Pontiac with 100,000 miles on it. Blue book value is $3,000 and they sold it to him for $10,000. Which would be bad enough, but not criminal. The problem is it's not running. AGAIN. For the third time this month. This has been the most stressful experience and they won't do a damn thing about it. The transmission is slipping, the control arm is done and the fuel pump went out twice in a row. We've used up all our tows (two AAA policies worth) just getting it there because they won't help us tow it ever, even though they sold us a car that will not run. It just broke down the same day we got it back and for the same thing it was just in for. They are demanding we pay the $300 deductible again to fix it. So to recap, in order to have this car we just bought a MONTH ago in safe running condition we need to shell out $1200 and then it breaks down again. The worst part is he's a delivery driver so he hasn't even been able to work. The auto shop quotes him one to two weeks each time to fix it. Meanwhile, again, he's not even working. I can't even express the stress this has caused our lives, nor the rudeness and unhelpfulness we've experienced every time we've contacted any department in this company. He's out of work with a busted car having to pay for repairs AGAIN and he asked them to give a skip on one months payment. They told him they'll to go to collections if he doesn't continue to pay the obscene 450/ month payment. Which of course, might be affordable if the car wasn't continuing to break down each day we get it back from the shop. He told them that he's about to just let them have it and deal with the repo on his record and they said "Sorry, even if you let us have the car back you still have to continue your payments its in the contract." And I can see why they put that in the contract. This place is the epitome of a snaky corrupt car dealership, I have no idea where any of the good reviews are coming from. Maybe these are from people employees. Or maybe they are just from employees. Or more experienced buyers who were less easy to take advantage of. But this place does not at all care about what it's selling and will sell you a car with mechanical defects if they think there's even a chance they can get away with it. Please, stay away and keep your loved ones away from this place. read more

If you buy a car from these people, BRING YOUR OWN MECHANIC. Also, Do Not Drive Over 1000 miles In 30 days. Make sure your car has a gas cap before you sign on that dotted line and please for the love of tacos, MAKE SURE YOUR AC WORKS. I Bought a van from these people because I was in a desperate situation with no credit and very little down. The van I bought was 3,000 dollars over market value and it had numerous mechanical problems. They're bank AUTO NOW FINANCIAL SERVICES. Is shady! You can't pay in person and if you miss two payments which are BI WEEKLY, they will harass you and threaten to repossess your car. They tell you the payment of the vehicle upfront but exclude the fact that you are required to pay for the gap coverage. They offer an extended warranty but under certain conditions, 300 deductible and you have to take it to their mechanics at true fix. Which can take as long as 12 weeks for even simple repair jobs. They're not bad people, but they do take advantage of the corporate protections that Arizona consumer law provides. Like the lack of a lemon law. If you do need a car. Buy a Toyota or something cheap to fix and very dependable. Don't by a luxury car and don't by a dodge or Chrysler van like I did. read more

The only small dealership in Mesa you should trust... Don't go anywhere else in Mesa besides here... And ask for Ken Springate.

Excellent service! Ken was awesome and the responce time was outstanding! He had my wife and I drive out in a 2017 Kia in minutes. Thanks Cactus Jack Auto! read more

Horrible horrible horrible customer service. Lied about an issue with the car and said we could use the warranty to pay for it but we could not. Very short and rude on the phone especially the financial department and who handles titles and plates. Both ladies were rude, gave me the run around and instead of helping getting new paperwork. And tried to claim I needed to drive to the dealer (when I didn't) The only person who was nice was the person who answers the phone at the dealer. He actually tried to help but couldn't because the other two were not doing their job. read more

Their cars are bad the buy them from auctions so a lot of their cars have salvage titles they're overpriced. I would never buy a car from them again. The salesperson never do any type of follow up with you. They only warrantee their cars for 2000 miles after you buy it. The rear end on the truck I bought from them went out two times in 13 months. Their lender is some sister company of theirs. Their whole business practice is scum. DO NOT BUY A CAR FROM THESE PEOPLE. read more

I just purchased my second car with the help of Hazen. He's a very honest and upfront guy. He will tell you what he can and can not do. I purchase my 1st car from him 2 and half years ago which has been pasted down to my daughter and today I purchased my second car. Go see Hazen and he will take good care of you! read more

Went into cactus jacks this evening an hour before close to look around and get a quote to see what we'd be approved for but instead we were immediately turned away. Sorry it's to late . Well if it's to late , then why the hell are you open till 7? Very rude! Very disappointed!! Your loss because we ended up driving down the street to USA AUTO on Main Street where Jr. and his co worker immediately helped us. We bought a Truck! There the place to go when looking to finance a vehicle, NOT CATUS JACKS! ! read more

I have purchased 4 cars from them over the past 10 yrs., 3 in Avondale and the FINAL one in Mesa. I will NEVER purchase another while they use Auto Now Financial Services. They don't pay their P.O. Box bill, your payment takes 10 days to be returned and they then try to hit you with a late fee. I send all my payments Certified and Money Order to stay away from WalMart (which is their preferred method of payment, NOT) or they want your bank account information (seriously NOT)! Until Cactus Jacks can get another financing company, we will never look there again. read more

My hubby and I got in a bad financial situation and needed a vehicle quickly. After scout thru all the vehicles online, I chose to drive from Casa Grande to Mesa Cactus Jack's. Even after seeing bad reviews on the other Cactus Jack's lots. I am so glad I chose the Mesa dealership! The owner reminded me of Rick from Pawn Stars with his mannerisms. Serious, but great sense of humor. I had Hazen as our sales rep. He was a very soft hearted gentleman! Saw me getting stressed and handed me the keys to the van we were buying and told me to go for test drive - I was too stressed but I did go sit in it and start the engine. They all were honestly trying to make the buying process as easy as possible! I am in love with our new to us van - it has so many working bells and whistles - it puts our previous van to shame - and I liked it, but, I love this one! Please if your credit is in the toilet, have $800 - $1000 depending on the price of the car your getting, have proof of insurance, proof of residency, names and addys for 8 friends or family - go and check them out - you won't be sorry! read more

Big Scammers. They have you do a review before you even leave the lot, so half of these reviews are probably done before they actually use their cars before they actually drive them. I've had a car for about a month that I paid over double what it's worth and I've had nothing but problems with it n the worker said it'll be fixed by "their shop" but when I need something done they got nothing to do with it bc "they aren't part of them" they just use all these words to try n get around the problem. If this stops anyone else from going here n wasting their money n saving them for stress, then I did my part. Don't let these scammers get the best of you just keep searching for a better deal. read more

I spoke with a Rep named Hazen, about 2 weeks ago. I explained my situation, Hazen said to come on in and he would take care of me. I told him when I would be back, and he encouraged me to talk with him and he would get me driving off the lot. I came in today, and started the process. Hazen wasn't in (hes on a vacation he didnt mention when I was there last) Ken was short with me, and not very friendly. Then another guy, (a manager?) Ran my credit while I was getting references. Only to be told that they can't and won't work with me, only after running my credit. I won't be back. And I don't have anything positive to say about them. Only giving them one because that's the minimum. read more

Hazen sold us junk. I bought the car on 7/17. Today is 7/25 and I am sitting on the side of the road on HWY 93 on a very hot day because my car died. I bought the car so I can go see my dying father. I called the dealer to ask for help and both Hazen and someone named Bob gave me a "sucks for you" attitude and said to call the service dept. On Monday. Its Saturday. I asked if they have tow service. They said no. It will cost over $500 to tow. Bob said they sell reliable vehicles but I told him if they did, we wouldn't be stranded. We trusted them. Buyer beware. I recommend reading the reviews on Facebook. I should have! And don't buy from Hazen. He treats you like you are an idiot! read more

Great place to buy a car if you have less than perfect credit. I got an 05 Malibu back in dec 2013 that I will be paying off in the next month. The monthly payments are affordable and they reported every month to the credit agency, which has helped my credit. I had ran into an issue last year where I needed to make payment arrangements and they had worked with me every time. The only thing that I've had to fix on my vehicle was a water pump, everything else was regular maintenance to keep up on. I would definitely recommend this place if you don't have the credit! read more

SCAMMERS! i dont even know where to start with this place. first i didnt have any credit so i decided to go to this place bc you didnt need credit or anything. i knew it was probs going to be alot of $ monthly and since i had to start somewhere with building my credit... it is an it is what it is type of situation. now i am paying wayyy to fing much on my car like now that im older and have more bills like i get "it", i am now understanding how overpriced my car is. dont get me wrong i do love the car i got but the problem is.... i was refinancing my car and i didnt get approved for anything bc i have a salvaged title,, surprise surprise!!! did me and my dad ask if the car is has a clean title... yes... but did we ask for the carfax... no. yes that was a mistake on our part but we thought we could trust them but obviously not. so now i am stuck with a salvage title car and it's not worth anything. read more

Sold me a shitty car that has a lot of problems every since I bought!! Do not buy here!! They scam you!! You pay 27% interest for piece of shit vehicles!!! read more

Wife went here for a car, and while she was approved with less than perfect credit, has received nothing but grief. The car was sold at roughly four times its value according to Kelly Blue Book, and the resulting constant repairs merely added insult to injury. The constant harassment by their collections staff extends to your friends and family as well, and they don't report on time payments to the credit agencies -- only missed ones. There are much more reputable dealers willing to work with bad credit that won't leave you feeling screwed as bad as the IRS. read more

Unfortunately they do not report to credit bureaus. I worked so hard to try and help my credit score by paying off my loan on time and now that I am out shopping around for another vehicle I found that they never gave me the credit I deserve. Other than that, we had no issues with our vehicle or personnel. read more