I have just had a negative experience with someone at a different AutoZone refusing to change the…read morebattery because they said they don't change a battery on a diesel so I came to this AutoZone and dealt with a guy named Gil and he was awesome. Very polite, friendly, and efficient. He changed my battery in record time and then said thank you for your business. There's literally no difference between changing a battery on a diesel or gas engine

This Guy is amazing!! i had a bad problem with one of the terminals on the battery would not loosen…read moreup. We tried wd, forty, we've tried ratchet.We've tried Impact, power torque every power tool youcould think of!. Everyone tried to get this Removed, from the roommate to the gardener to the handyman. it was not budging. i kept saying, take it to autozone. Ask for Jordan, he can do. anything! no one listened. after they all tried several times. I finally brought it Jordan and wallah!!! Got it off with a spray and a tool!!!

Hector provided the absolute best service I've ever experienced. I used to shop at a different…read morelocation, but after the experience I had with Hector, I'll definitely be coming back to this location. He was extremely helpful, attentive, and made me feel genuinely welcomed without ever being pushy. Hector went above and beyond to make sure I found exactly what I was looking for, and his knowledge and professionalism really stood out. Employees like Hector are the reason customers choose to come back. He is a great representation of the brand and deserves to be recognized for the exceptional service he provides. Thank you Hector!

Called up needing a battery. A gentleman answered and comfirmed it was there. When I showed up I…read morecould tell who I spoke to by his distinguished voice. Hector, he was knowledgeable, helpful, and great to talk to. I didn't arrive with expectation of someone installing the battery. Only to borrow tools. So I was very supprised and appreciative that Hector went above and beyond by intsalling the battery, corrosion gel, and terminal felt protectors that where purchased. Which he's right, those extra steps really do help in the long run and are good for the battery. I will definitely be returning to this location when in need. Thank you Hector!

So many negative posts on this page? Odd. I needed a coolant hose flange for my daughters BMW 328i…read more Went to my obvious first store (Auto Zone) and they referred me to the dealership (and we all know how much the dealership is going to charge). So on my way to Chapman BMW, I noticed this parts store, and decided to pop in. They stated that they could get me the part TODAY (if it was placed before 10am) by 12:30pm. They quoted me $26. I decided to just see what kind of price the dealership wanted. They tried to sell me the piece WITH the hose for $125. I didn't NEED he hose, I just needed the outlet flange. So, I decided to go back to Advanced Auto Parts and place the order. Went back right at 12:30 the same day, and they had the part on the counter for me waiting. I just don't get all the negative comments for this store, because they all provided top of the line customer service. (Even got an aluminum flange instead of plastic, which I had no problems with the installation)

My car battery was dying and other stores said it was fine. Well it wasn't! John Endres and his…read moreteam, including Junior diagnosed the issue, found it was under warranty and got us going quickly. This place gets five stars for service and inventory.

They were amazing ! The attitude and communication the staff had was a nice surprise for a Monday !…read more I am very pleased with the staff they've chosen to hire and the execution to detail. I am a tad Disappointed that they have no wifi ??? Seeing as customers wait inside and outside sometimes due to the lack of space and availability the least the company could do is provide free WIFI, and/or some outlets in the lobby to charge our phones. Aside from being bored while waiting the service was well worth it! The staff really makes you feel important and includes in any decision making ! They were quick, attentive, and efficient!!

I was recently involved in an accident, which I was not a fault, but in the process the bumper of…read moremy car and the hood were damaged. Before I took the car into the body shop I decided to get an oil change at Jiffy Lube and in the process of raising the hood, the warped hinges of the hood caused damage to the body of the vehicle. Unfortunately, I didn't notice this until after. I had left the service station for the oil change. I contacted management and shared photos and brought the vehicle in to be inspected at which point I was told that the damage was pre-existing and Jiffy Lube would do nothing about it. The only thing is, the damage was not pre-existing and now it's on me to repair.

Quick oil change and intake filter done. No hard sell to fix 3 other issues, just advised and…read moreprovided pricing and the recommendation that it should be done soon. Impressed by the Mgr Carlos, he says, he gives customers the same advice as he would his sister. I have always felt that he is being genuine, vs hard selling like kat shops.

Matt, literally tried to gouge my sister on a quote! They prey on those that have no idea what a…read morefair and legit repair cost should be!

Continues to be my least favorite Discount Tire. Pulled up…read morefor an air check and see this sign to scan. So, I do, which has you fill out information then gives you a QR code. So I sit and wait only to be told its closed due to weather. Just turn the signs around or something. Don't make people fill out forms and wait when you've closed it. Came here before for a flat tire and it took forever. And there isn't anything to walk to while you wait -- not their fault but prefer my usual store!

I have been to this location on three different occasions and each time have found the experience…read moreto be incredibly frustrating. Today I needed one tire that was showing low pressure checked. I was told that the wait would be an hour and 45 minutes. They didn't even look that busy. I was able to make an appointment at a different location while I was sitting there, so I asked for my keys and left.

Just stopped in with my 2021 Trailboss. I was a service…read moremanager for over 25 years and always been a huge fan of their batteries and great service. One of the best batteries on the market in my opinion. Today was no exception, great, friendly and super prompt service. I bought a battery, paid less than $20 for them to install it. (It's way too hot out or I would have done it myself) and was out of there in less than 30 minutes! I highly recommend this place. Five stars.

Why have a warranty if your stores won't honor it?…read more On 6/27, I purchased a battery from this location without returning the old battery. I worked with Mike, who was excellent. He kindly reminded me to bring back the old battery for the core refund. At the time, I wasn't aware the old battery was still under warranty. About a week later, I returned the old battery and dealt with Tony. During the replacement process at home, I had realized the old battery was only about 26 months old and should have qualified for warranty coverage. Tony immediately processed the $15 core refund and told me to have a great day. Only after I asked about the warranty did he seem surprised and tell me the battery would need to be charged and tested first. He said someone would contact me with the results. About a week and a half later, Mike called and left a voicemail confirming the battery would not hold a charge and qualified for replacement under warranty. Had Mike been at the store upon my return, I believe this would have been resolved easily. When I returned to the store, Tony again confirmed the battery would not hold a charge. However, instead of honoring the warranty, he began looking for reasons not to. He questioned where I bought the battery, asked for a receipt from more than two years ago, and repeatedly stated he could not verify my purchase, even though Mike had previously been able to locate my customer history in the system. I explained that the battery carried an Interstate sticker dated 4/2024 and even showed him a photo from the day I purchased it in that city. None of this seemed to matter. Rather than helping find a solution, Tony appeared focused on finding a reason to deny the warranty claim. The entire interaction became increasingly frustrating. It wasn't until I told Tony I would sit in the store and contact the other Interstate location or corporate that he decided to call his manager. He eventually spoke with his boss and was authorized to refund the battery purchase, which he then processed. In the end, I told Tony that both interactions were unacceptable. I strongly believe he intended to let me leave the first time with only the $15 core refund and no mention of the warranty, despite the battery qualifying for coverage. Customers rely on store associates to do the right thing and help them navigate warranty claims fairly. Mike demonstrated that level of customer service; Tony did not. Tony needs to do better as a representative of Interstate All Battery Center. Honoring warranties and treating customers fairly should never feel like a battle.

They have always been responsive and helpful, recently had a great experience getting new tires. I…read moreknew I needed brake pads and a battery as well, but didn't mention it because I thought I'd have to break up the repairs. Michael spent so much time with me talking it out and checking different options, I was able to get everything I needed done in my budget. I shopped around too, to be safe, and feel really good about what I paid. Everything was quick and the car drives great. Highly recommend!

Talk about a bait-and-switch! Be very careful of what you are quoted. After my son's car's warranty…read moreexpired, I wanted an established mechanic I've previously visited to do an oil change. Big O was top-of-mind. I called and spoke with a technician who reviewed my vehicle options, recommended the best service, quoted an advertised price (nice!) and scheduled me for a convenient time to take the car in. Service was prompt with a technician ready to grab the keys and take the vehicle in as we completed the paperwork at the register. Uber had been called and ready to take me to lunch while the car was serviced. Then came the switch... The price on the register was DOUBLE the quoted amount and on the printed rate on advertised flyer. The cashier then pointed to a half-torn paper on the station explaining that due to the "tariffs" there is an extra cost. Of course this could have been explained at the time of scheduling, but then they can't easily rope you in. And that's the last time Big O got a dime from me.