This particular location has always had issues compared to other locations, todays issue drove me…read moreto write this review, my wife had purchased a hitch to tow a small trailer for her sister and for some reason the hitch didn't fit right so she was going to returned it and was going to purchase another one but instead she got treated like some kind of shady person, instead of focusing on how they could help her to get the right tool she was treated with disrespect by who I'm assuming was the manager on duty a gentleman by the name of Christopher V. Unbeknownst to him I had gotten there to help my wife get the new hitch but instead I got to witness his lack of customer service, poor judgment and from the way he treated the employee who was at the counter I would say he has no leadership skills to speak of. All they had to do was ASK that's all Just ask how can we help you? Instead what we got was Christopher V. Comments "I didn't know we were in the tool rental business" funny thing is he should know they do rent tools and worst case scenario he should learn his returns policy. And lastly if he doesn't like his job he should find another, life is too short to be unhappy.

Needed a new battery and Auto Zone on Power Rd took care of me. A young man by the name of Jeremiah…read morewas very helpful and quick. He is very polite and has the willingness to assist! Thank you for your help in swapping out my battery.

New to the area & needed a part for my truck so I went into Napa early in the morning to see 3…read moredifferent people working at counter, there was no other customer in the store and was acknowledged by one of them, they would be with me in a minute. After standing there for over 5 minutes I walked out & went to a different parts store. How can 3 different people watch a customer stand there for so long without helping or asking what I needed. They were not on the phone helping other customers either. Customer service couldn't be worse in my opinion. Apparently they don't need the business.

What a joke, employees had no interest in showing me whether there were any other bits and just…read moresaid "whatever we have over there". Then after I ended up getting everything I thought I wanted...since they couldn't be bothered to help.....up to the counter, it turns out they do t have enough change in the entire store to break $100 on a $42 purchase. Thankfully there's an autozone on the next block.

Sean and Daniel were amazing help! I cannot thank you two enough for your outstanding customer…read moreservice. Thank you Daniel for installing my battery. I can now feel at ease on the road. Thank you!

Ivan was awesome and helped with my taillight really quickly. Highly recommended this AutoZone!…read moreGreat service!

This is still an ongoing issue and a gentleman from their corporate office named Kacey Meeks thinks…read moreadding green coolant to a Toyota Sienna that has red/pink coolant(the correct coolant) in it isn't a problem. He doesn't think an O'Reilly's employee putting the wrong coolant into a car without permission is problematic. Those were his words. He also called my mother and left a message and told her to call him back at the number that wouldn't work. Mixing green coolant into a Toyota Sienna that uses red (Toyota Long Life) coolant can cause the two types to react, creating a sludgy, gel-like substance that clogs the radiator, heater core, and engine passages. This sludge can lead to overheating, water pump failure, and significant engine damage. If some of the O'Reillys employees at the stores and in the corporate office, are this incompetent...

My kids lost my receipt. but the team worked with me I couldn't be more thankful they're willing to…read morehelp. The battery was under warranty, thank goodness They will have me as a customer forever now

OMG! Who knew?!? Jared sold me new headlight and installed…read morethem for me - when he checked the lights he noticed the "check engine" light and tested it - He's gonna get the parts and fix what needs to be taken care of to reset the light. Now I know! The guys over at O'Reilly's on Brown and Recker are incredibly awesome! Especially, Jared In the future, I will check with Jared first, and hopefully hopefully, fingers crossed... He can handle it! Thank you again!

I've been going here for years. Always good. I ordered parts…read morelast week and everything went perfect. Thx Austin. and team.

I always have the best experiences at my O'Reilly auto parts store on Apache Trail, near the 202…read moreon-ramp. (Mesa) Christopher helped me this time with wipers for my rav4. wonderfully helpful and even put them on, in the 110 degree Arizona heat. that location is my "go to" place for all things automotive. thank you, Chris

I hear voices all over the store but no one wants to help at the register and I'm only 1 of 2…read morecustomers. There must be 4-5 employees working currently. 1 cashier. Slow service.

I had the most amazing experience from Adam being my advisor to fix my recall. Damon came through…read morelike a Champion to save the day when he upgraded me to a BRAND NEW 2026. Brendan just like me from the durty Glove (Michigan Baby) had me laughing. This was the realest rawest time. Thank you to everyone for a 1st class experience!

I am pleased to say that my current experience with Courtesy Nissan is a positive one. They have…read morenew leadership and staff. I give a huge credit to Luis(General Manager) for going above and beyond. The salesperson Khan, is a go getter. They displayed and showed courtesy, integrity, honesty, and most importantly, that they cared about the customer!Congratulations guys on a job well done and turning the dealership into a positive experience!

Nothing but good men working here. I had been having trouble with one of my headlights for some…read moretime and couldn't find anyone, anywhere who could help me figure it out. The one I did find said it would cost me a few hundred to fix. I stopped in at O'Reilly's and there was Gary. He took a hands on approach, very knowledgeable and had me all fixed up in less than 30 minutes! Amazing! O'Reilly's has always had some real top-notch guys who know their work and get it done. Thank you Gary, appreciate you!

I have a moderate amount of car knowledge. It was nice to work with Riley, Gary and Esteban in…read moredifferent capacities. It is helpful to work w people who work as a team and support a positive working environment

I had the best experience today at Auto Zone! I was gonna go…read moreto Walmart ... my son said, NO, Go to Auto Zone right around the corner from my residence..... he said service and parts outstanding! And it was all that!!!! Gentleman helped put Taillight Tape on my taillight.... I was so appreciative for his above and beyond!!!!! I didn't get his name but he worked today, Saturday January 16,2021!!!!! You've gotten a new customer!!!!!!!!! Thank you Auto Zone & Staff for the best all around service!!!!! Most Friendly & Courteous People!!!!

The store manager needs to find herself a new job if she doesn't like her job. She is rude to her…read moreemployees and a shit ass attitude in front of customers. I'll drive to another store from now on.