Dump AutoZone who doesn't want to help, doesn't want to test your battery or put it in your car and…read morego across the road to O'Reilly Auto Parts. Tom, the manager, and the crew are always courteous, welcoming, helpful, and cheerful. I've had two batteries go down and they handled things smoothly and well, even tho I offered to install them, they took care of the job. Really appreciate their customer service esp in light of AZone. My new auto parts store for sure--thanks all!!

I can't say enough good things about the team at this O'Reilly location. The staff here are always…read morefriendly, professional, and incredibly helpful. Every time I walk in, I'm treated with respect and genuine care which is something that's hard to come by these days. Even though there are other auto parts stores much closer to my home, I would choose to go out of my way through rain, sleet, or snow just to come here. That's how much I value the service and support I get from this team. They go above and beyond every time, and it truly makes all the difference.

We worked with Aidan to buy a used car here. We had a great experience! He was super helpful and…read moremade sure we found what we were looking for. He asked a ton of questions up from to ensure we went home with a vehicle we were excited about. He also made sure we knew all the costs that were going into the purchase, so we could feel confident making our decision. The entire staff was really friendly. One of the employees went out of his way to buy us some popsicles and ice cream to celebrate. Overall, super happy with this dealership. Thank you, Courtesy!

I tried to work with this dealership, was very open about my situation and aware it may not be…read moredoable, when a potential deal was in talks they were friendly and back and forth with communication, without clarifying with me the person tried to run the deal on a much more expensive car then I had planned knowing I was already on iffy terms to make a deal work, I clarified I would prefer to go with a cheaper vehicle that also had cash incentives and from that moment on communication became dry, short and then non existent til I got a text confirming my appointment on a Saturday. I clarified and I said I hadn't heard anything back and didn't want to go down til they knew if they even approved me in anyway. I got another dry response and then nothing for almost 2 weeks until I reached out. I got a co signer and tried again and reached out to follow up and got "it's the same as last week" as the response even though no one ever followed up with me and I was left to assume it was a no, and then further ok, thank you when I addressed the poor communication and customer service. Nothing. No customer service at all unless they thought they could get a deal out of me with a 40,000 dollar car. I left a review of my experience because I had also tried to work with a Horne Dealership a few months and didn't have success but that dealership communicated, explain what the hold up was, asked about my co signer, asked about more money down (which in reality would have been doable now in this situation but wasn't reached out to discuss what number was realistic for me or the deal) then ended it with we would love to work with you when things change. I was disappointed to not be approved, but left satisfied with my experience overall because customer service was present. Very quickly after leaving my review I received this text message from the GM Luis who was extremely passive aggressive, talked down to me like I didn't understand even though I was very forthcoming about being aware my situation wasn't easy to work with and then said "out of respect for me" he didn't post my credit details on the google review as if any business should do that to its customers? Like that was a favor? And then said If I had a solution to call him. So..you have no customer service, try to bully your customers and then deflect accountability and want me to do the job your team couldn't? Or was that just more of a way to try to be insulting? Let me be clear, my issue isn't that I wasn't approved. I knew going in it was going to be iffy and that's why I was hesitant to waste my time sitting at a dealership. My issue is that it was very clear when I had no interest in a 40,000 dollar car their attentiveness to my situation dropped immediately I never heard anything back from the person I was working with. Not one thing. Not a sorry we couldn't do it, not an inquiry to if I could adjust my situation more, nothing. Then on my own, decided to still try to work with them and got a dry rude same as last week response to my inquiry about adding my co signer even though I never got an answer at all and then when I left my review the GM thought it was appropriate to text me this and deflect blame instead of just saying hey, I'm sorry for how we didn't follow up or how my team responded today but let's explain what your hold up is, and if not we'd love to work with you in the future. Simple as that but the way they're handling it is EXTREMELY TELLING to the type of people that run this dealership. As long as you're a happy customer they'll be great but if you have any negative opinions they'll become very rude, and the GM will try to passive aggressively attack you and try to take weird jabs at you like a child.

I couldn't believe what wonderful customer service both Belinda and Robert had! Over the top they…read moreboth helped to resolve my problem! Thank you again Gina

Came in to see if they had a part. I got is a guy criticizing the whole time like he's on speed,…read moregoing 100 miles an hour. He couldn't stop twitching and moving around like his on something. Because I didn't measure the part I had in my hand. He didn't even try to look at it. No wonder the store had no one in there.

I am extremely disappointed and frustrated with the service and product I received at this…read moreAutoZone. I purchased a new battery from this location, and it turned out to be defective. The battery leaked acid all over my backseat carpet, causing severe damage to my vehicle's interior. When you buy a brand-new part, you expect it to function correctly, not cause thousands of dollars in property damage. This was a massive safety hazard and a huge financial headache. I will not be shopping at AutoZone again and would warn anyone else to be extremely cautious when purchasing batteries here. Will be reaching out to corporate for compensation for destruction of property .

Mr. Monster Sousa is a real one!! He knows his stuff!! Give him a raise!! Very patient!read more

I have just had a negative experience with someone at a different AutoZone refusing to change the…read morebattery because they said they don't change a battery on a diesel so I came to this AutoZone and dealt with a guy named Gil and he was awesome. Very polite, friendly, and efficient. He changed my battery in record time and then said thank you for your business. There's literally no difference between changing a battery on a diesel or gas engine

This Guy is amazing!! i had a bad problem with one of the terminals on the battery would not loosen…read moreup. We tried wd, forty, we've tried ratchet.We've tried Impact, power torque every power tool youcould think of!. Everyone tried to get this Removed, from the roommate to the gardener to the handyman. it was not budging. i kept saying, take it to autozone. Ask for Jordan, he can do. anything! no one listened. after they all tried several times. I finally brought it Jordan and wallah!!! Got it off with a spray and a tool!!!

The staff is great. They do a great job of explaining things, and they are just very helpfulread more

Since my Jeep GC Trailhawk was out of warranty, I've been taking it to Big Brand. Formerly Red…read moreMountain Tire and auto; but a lot of the same great staff is working there. They are usually 20% to 50% lower in price than the dealership for maintenance items. I never feel oversold here, they just do what needs to be done.

I must say that after numerous attempts to fix my AC - HEATING system in my Nissan I was VERY…read moreTHANKFUL to get it fixed at Sun Devil Auto Val Vista location. Chris is an awesome manager and very kind in spirit. He even went to all the trouble to show me on the old parts what went wrong. Great folks!

I was contacted by customer service and then the Shop to set up a time to bring my vehicle back in…read moreto get this rectified.

Thanks for the help with our German cars. Honest and great…read morepeople, specially Chris. We will continue to come for service even if we've already move further. You've been there for us all the time. Reasonable prices, explanations are descriptive from Chris and our vehicles are running great. Specially with the AZ heat our vehicles have been steady. Until the next maintenance which is 6 months each time. I highly recommend this establishment.

in 25 years, I've dealt with dozens of independent BMW shops all over North America. I've not…read moreexperienced a higher level of cordiality, a greater degree of sympathy, respect and honesty as when I conducting business with Total German Motorworks. I showed up unannounced with a serious issue (ignition switch failure) ... I could not shut the car off (as I would have remained stranded wherever I'd parked it). I pled my case to the owner and he said they were booked but would get to it later in the week with a diagnosis. I could tell they were familiar with the usual issues and I left confident. It turned out to be relatively simple. They expedited the repair on my car and it was, in fact, completed _before_ I'd even managed to make it back home. Same day. Additionally, as I had disassembled most of the steering column in search of a resolution, the shop charged approximately .10 of a billable hour of labor. I thought it was a typo. Not a billable hour or half-hour of labor but about .10 of an hour. Additionally, they retained the original defective part and provided it upon my return. If you have a "vintage" BMW of any sort (or modern, for that matter) do not hesitate to contact this shop.