Dylan saved the day again I noticed my AC was not cold and he arranged right away an appointment to…read morefix it. My car is nice and cool considering we are Arizona and it's over 110 outside. Thank you for having outstanding Service Advisors.

Everything about AAA Gilbert Auto was perfect. I would recommend the firm to my family and friends…read more The service was quick, professional and friendly.

Car buying process was super quick and salesman was responsive. I've owned my Palisade since April…read moreand still loving it! Just went in for my first oil change was pleasantly surprised they did it for free. They also took care of a recall and provided a loaner vehicle. My service agent, Ashely, was super helpful and kept me posted the entire process. They have a huge inventory of cars and don't feel overly pushy, if you're in the market- definitely swing by.

Hey all, Just wanted to share what's been happening with my 2019 Hyundai Elantra. A few weeks ago,…read moreI took my car into the dealership after it broke down. They told me my engine was seized due to rod bearing failure-- at 88k miles, which, as many of you know, is exactly the issue that's been recalled or covered under Hyundai's extended warranty for this model/year. Same exact engine that's been having issues (2.0 NU MPI) The dealership said they were missing maintenance records and asked me to provide them. Luckily, I've always taken care of my car and changed the oil and did filters/rotations and the works. I was able to provide dates of ALL oil changes I completed that the car was being properly maintained during those times. Despite all that, Hyundai still denied the claim, saying it was due to "excessive neglect"--which is just ridiculous. I met every requirement and provided clear documentation. When I called Hyundai Corporate to understand what they meant by "excessive neglect," they refused to elaborate and told me the case is closed with no option to appeal. Here's what I've done so far: Filed a complaint with the Better Business Bureau (BBB). Filed with the National Highway Traffic Safety Administration (NHTSA). Filed with the Bureau of Automotive Repair (BAR) - someone has already been assigned to my case and will be visiting the dealership soon. Hyundai pretty much told us it's not their issue and we are screwed. Even though they have KNOWN issues with the same year/model/engine. I would never recommend getting a Hyundai, the engine in my car seized at 88k miles with identical issues that recalls are known for but they wouldn't even admit to it and kept saying "it's out of warranty". Please be aware and avoid buying a Hyundai at all costs. Horrible experience but it shed light to how crappy of a company they are and how much they don't care about their long time customers.

Fantastic work, transparent pricing, and work was completed sooner than quoted on same day. Highly…read morerecommend!

Made an appointment for an oil change. Brought the car in at the allotted time. Left for an hour…read moreand a half. Wondered why I never got a text that the car was ready, so I went back into the shop just to be told by an indifferent clerk that my car had not even been moved to the bay. I have been bringing my cars for 20 years to Brakes Plus but no more! What a total waste of time. No apologies, nothing. The clerk just stared at me, like what is the problem???? Like, making an appointment and expecting my car to have its oil changed at that time is too much to ask??? Unbelievable.

Chance went above and beyond for us when we were interested in a Mazda they were selling there…read more From start to finish he never had a bad attitude even when we were trying to haggle prices. He listened to us and made the car buying process a bit more easy going and less intimidating. Thank you Chance!

I had the pleasure of working with Kristen and Crystal. These two ladies are amazing! When I was…read moreready to give up, my husband contacted Courtesy Jeep looking for a female sales associate to work with me, and I was matched perfectly. They went above and beyond to get me into the perfect vehicle and were more than patient with me. My payment is exactly what I asked for, and my trade allowance was more than I expected. The finance process was easy we were in and out. Thank you Courtesy Team.

I've been coming to this location for years. They've always taken great care of my vehicle, and…read morethey continue to impress me! I recently came in for a last minute battery replacement, and I was out the door within 30 minutes. Thanks, Firestone!

The ac in my car went out. I drove over one morning and they had no appointments that day but…read morescheduled me for 7 am the next day. Awesome. I told them I just wanted the ac fixed and I know my car needs a lot of work. They didn't try to get me to fix all the other stuff with my car but did tell me what they felt needed to be done. I got calls throughout the time they had my car to keep me informed of what was done and permission to perform the work. I don't remember if it was ac compressor or condenser but one of those things went out. Yes it was pricey to fix but it wouldn't have been any different at another shop and I had my car back before they closed that day. The staff was amazing and knowledgeable and caring and actually listened to me about my needs.

Dump AutoZone who doesn't want to help, doesn't want to test your battery or put it in your car and…read morego across the road to O'Reilly Auto Parts. Tom, the manager, and the crew are always courteous, welcoming, helpful, and cheerful. I've had two batteries go down and they handled things smoothly and well, even tho I offered to install them, they took care of the job. Really appreciate their customer service esp in light of AZone. My new auto parts store for sure--thanks all!!

I can't say enough good things about the team at this O'Reilly location. The staff here are always…read morefriendly, professional, and incredibly helpful. Every time I walk in, I'm treated with respect and genuine care which is something that's hard to come by these days. Even though there are other auto parts stores much closer to my home, I would choose to go out of my way through rain, sleet, or snow just to come here. That's how much I value the service and support I get from this team. They go above and beyond every time, and it truly makes all the difference.

My daughter's car broke down across the street. They were able to diagnose the problem and get her…read moreback on the road in a couple days, after the part arrived (broke down on a Friday night so no surprise it took time to get it over a weekend).

I called 2 times during the hours they first opened they were nice and wanted me to come in. I have…read morea bad battery and alternator so my car wasn't going to make it far. I drove over right after i called. My car ended up breaking down, it wouldn't turn over and the steering wheel was locked. I was in the plaza one store over when that occurred and sun devil auto refused to come help jump my car or help service it because they were too busy. Even though they were close enough to physically see my car. That was during the third phone call. I called brakes plus after that which is right next to sun devil auto they jumped my car drove it over to their shop and helped me out immediately.

We worked with Aidan to buy a used car here. We had a great experience! He was super helpful and…read moremade sure we found what we were looking for. He asked a ton of questions up from to ensure we went home with a vehicle we were excited about. He also made sure we knew all the costs that were going into the purchase, so we could feel confident making our decision. The entire staff was really friendly. One of the employees went out of his way to buy us some popsicles and ice cream to celebrate. Overall, super happy with this dealership. Thank you, Courtesy!

I tried to work with this dealership, was very open about my situation and aware it may not be…read moredoable, when a potential deal was in talks they were friendly and back and forth with communication, without clarifying with me the person tried to run the deal on a much more expensive car then I had planned knowing I was already on iffy terms to make a deal work, I clarified I would prefer to go with a cheaper vehicle that also had cash incentives and from that moment on communication became dry, short and then non existent til I got a text confirming my appointment on a Saturday. I clarified and I said I hadn't heard anything back and didn't want to go down til they knew if they even approved me in anyway. I got another dry response and then nothing for almost 2 weeks until I reached out. I got a co signer and tried again and reached out to follow up and got "it's the same as last week" as the response even though no one ever followed up with me and I was left to assume it was a no, and then further ok, thank you when I addressed the poor communication and customer service. Nothing. No customer service at all unless they thought they could get a deal out of me with a 40,000 dollar car. I left a review of my experience because I had also tried to work with a Horne Dealership a few months and didn't have success but that dealership communicated, explain what the hold up was, asked about my co signer, asked about more money down (which in reality would have been doable now in this situation but wasn't reached out to discuss what number was realistic for me or the deal) then ended it with we would love to work with you when things change. I was disappointed to not be approved, but left satisfied with my experience overall because customer service was present. Very quickly after leaving my review I received this text message from the GM Luis who was extremely passive aggressive, talked down to me like I didn't understand even though I was very forthcoming about being aware my situation wasn't easy to work with and then said "out of respect for me" he didn't post my credit details on the google review as if any business should do that to its customers? Like that was a favor? And then said If I had a solution to call him. So..you have no customer service, try to bully your customers and then deflect accountability and want me to do the job your team couldn't? Or was that just more of a way to try to be insulting? Let me be clear, my issue isn't that I wasn't approved. I knew going in it was going to be iffy and that's why I was hesitant to waste my time sitting at a dealership. My issue is that it was very clear when I had no interest in a 40,000 dollar car their attentiveness to my situation dropped immediately I never heard anything back from the person I was working with. Not one thing. Not a sorry we couldn't do it, not an inquiry to if I could adjust my situation more, nothing. Then on my own, decided to still try to work with them and got a dry rude same as last week response to my inquiry about adding my co signer even though I never got an answer at all and then when I left my review the GM thought it was appropriate to text me this and deflect blame instead of just saying hey, I'm sorry for how we didn't follow up or how my team responded today but let's explain what your hold up is, and if not we'd love to work with you in the future. Simple as that but the way they're handling it is EXTREMELY TELLING to the type of people that run this dealership. As long as you're a happy customer they'll be great but if you have any negative opinions they'll become very rude, and the GM will try to passive aggressively attack you and try to take weird jabs at you like a child.