Huffs Automotive did an excellent job in getting my vehicle back on the road the same and for a…read moreresonable price. I will continue use they for all my vehicle servcies and repairs.

After I submitted a complaint about unresolved repairs, the owner sent me this message:…read more "If anything, sir, you owe me money for your right rear door lock actuator. If you would get off your privilege high horse, you would see the situation for what it really is and not for what's convenient to you." I had been nothing but respectful, patient, and fair. This response came after the shop had already received thousands of dollars through my payments and warranty claims. Before service, I provided a detailed one-page summary, reproduction instructions, records, and videos. My liftgate would not open automatically, but it still closed correctly. The shop diagnosed failed struts and charged $1,681.77, stating that replacement would fix the problem. It did not. Afterward, the liftgate also stopped closing automatically and had to be pushed down manually, leaving it worse than before. At the first pickup, the vehicle's locking system was also worse. Before service, the vehicle could at least lock. Afterward, the passenger doors were not functioning properly and the entire vehicle would not lock. I returned three times, made nearly five trips to and from the shop, spent over $200 on Ubers, and waited there for hours. During the second visit, the mechanic and I reproduced the same originally reported problems within seconds using the instructions I had already provided. Because the first warranty claim had been closed, I was charged another $500 deductible. The front-door now creaks when closing. The owner acknowledged the noise in person, and promised to fix it but never did. The owner eventually ended the repair relationship and refused a refund for the unsuccessful liftgate repair. My complaint was about unresolved repairs and documented expenses - not anything personal. Responding with insults and a demand for more money was completely unacceptable. Based on the unresolved work, repeated inconvenience, refusal to refund the unsuccessful repair, and the owner's response, I cannot recommend this shop.

I would leave APA 10 stars if I could! I took my car here for service after recommendation from a…read morefriend and reading their reviews and was blown away with the service I received. I knew my car needed repairs and was a bit concerned with how much it was going to cost. APA broke down what work needed to be taken care of immediately and what could wait. There was never any pressure to get other items taken care of. The estimate I received was fair and when all was said and done, came in a little under what I was expecting to pay. They even paid for a Lyft ride home for me. I have finally found a repair shop I trust and feel good about!

Oh my goodness - I can't say enough about the wonderful service I received from APA total Car Care,…read morestarting from the moment Drew answered my call. When the dreaded red triangle of death appeared on my hybrid, I first called the dealer. The receptionist was clueless and wouldn't even let me speak to a service advisor at the Gilbert & Pecos location. I was told my only option was a a $98 diagnostic fee. Then I called APA and spoke with Drew. He explained that their diagnostic fee was similar, but more importantly, walked me through a few things they would try before even going that route. The diagnostic would be a last resort. That alone made a huge difference. When I dropped the car off, he offered me a ride home. I declined and stayed nearby, but the gesture stood out. When I checked back in later, they told me the issue was something super minor - and they fixed it for under $60. Had I gone with that Toyota dealer, I would have paid the diagnostic fee, and who knows what they would have charged for the remedy. Always always read reviews...The Toyota Dealer off Gilbert Road, has reviews showing concerns about repair practices & pricing. The sales side received great reviews, the repair side faces challenges. Bottom line: Drew and APA earned my trust. If I have any future car problems, I know exactly where I'm going. Can you imagine how comforting that is? In fact, within 24 hours I've already referred them to friends & family. Thanks Drew!

My blower fan was intermittent. I tried to fix it myself and ended up changing out the blower fan…read more A day or so later the issue remained $250 dollars down the drain. Took it to my mechanic and after having it for two days couldn't figure it out but he recommend Village Auto Electric. Told me that when his crew couldn't figure out an electrical issue he told his customers to come here and their vehicles were fixed. After leaving my truck there for a few days (cause they are that busy) they fixed it. They do great work and fix what others can't.

How many auto repair facilities can you go to and find one that not only provides excellent…read moreservice, but are also highly entertaining? While waiting for my oil change I got to meet "Fluffy" (75 lb monitor) who works there as the "complaint department". His sidekick is a boa constrictor named "Briggs". The staff there was hilarious, great conversation and I have never had such a good time at a service shop while waiting for my car. In addition to changing my oil they topped off all fluids, pumped up my tires a bit and recommended front brake pads in the future. I will definitely come back to this shop, they are great!!!

Update: received a call back and they actually do provide general service on BMWs and were able…read moretake in my X3 today. They were able to take a look at a couple of the diagnostic messages and determine my car is in good shape. They were very generous with the service provided. I would certainly bring my vehicle back for service when needed. A good experience, a clean shop, professional and knowledgeable people. Initial review: I called and asked if they service BMW's (X3) and was told "unfortunately we do not." More of an fyi ... experts, just not on all import autos.

I recently moved to the valley about five months ago, and as time goes by, our vehicles require…read moremaintenance. As I generally try my best to stay away from the dealership, I took to Google and Yelp reviews to find a reputable shop to perform maintenance on my vehicle. My search brought me to Import Auto Experts. Making the appointment was a strange experience. I spoke with someone named Jeannie who was very pleasant on the phone. I informed her that I wanted to schedule an oil/filter change and a battery replacement. She scheduled me and attempted to end the call (in a very professional way), but she never asked for the year/make/model of my vehicle which I thought was weird, so I spoke up and asked, as I wanted to ensure the technicians were using the parts that that I requested. After I asked, she sounded surprised at herself for not asking. No big deal at all. Within a couple hours, she called me back and asked which battery I wanted to purchase. She provided prices, but no information on the battery specifications, so I had to specifically ask. Again, not a huge deal, but I'm used to this information being given up front. Accessing the shop was easy, and there was lots of parking. Their waiting area is nothing special, but it was clean and quiet. I was the only person in the waiting area, so it was fine. If there were more than a few people in there, I don't think I'd want to sit there. Too cramped. After I checked in, I gave my keys, and they said they'd let me know when it was ready. I thought it was strange because they did not have me sign a quote before beginning the work. I thought this was required by law, but perhaps it was a state law and not applicable in Arizona. Also, if something regarding prices changes after the vehicle is in the possession of the shop, I thought they had to contact the customer to let them know of the additional costs before starting the work. Anyway, I basically went in without actually knowing the exact price for the quoted work other than the battery and battery replacement - which turned out that the quoted price I received for the battery was $130.99 and my paid invoice says that I paid $143.99. I personally don't care that much about $13, but if some people might, so that's why I'm mentioning it. I didn't speak up about it at the time as they wanted me to pay before I even saw the invoice. It's mostly on me for paying without asking to see the invoice before tapping my card. The bigger disappointments were discovered when I got home. After arriving at home, when I went to gather my things, I noticed that my seat was a little dirty. Nothing that couldn't be cleaned up with a damp towel. Then I noticed there was a dark liquid substance on my door handle. I'm thinking either the technicians hands were dirty, or perhaps the silver foil was removed from the bottle of oil near my vehicle and it splashed on it as it wasn't that much. These weren't big issues as I easily was able to clean it up myself, but the bottom line is there is clearly some lack of processes that either aren't being followed or don't exist at all. I don't take my car in for maintenance/repairs for it to have to clean up after them. Overall, the prices for my oil change and the battery swap were fair, and the work was done in a timely manner. I'll probably go back and give this place one more chance. But if the end experience is the same, I'll probably try to find another shop.

I've been going to A&E for about 12 years for car repairs and services on 3 different cars after…read morebeing referred to them by a Starbucks barrista. Their work is always excellent. My friends and family that I referred love them as well. My most recent great experience came when I need some major engine work done to my 2008 Infinity G37S coupe with 102k. It was significant enough that I was considering just getting a new engine. Everyone on a FB G37 User Group said to get a new engine, that the repairs wouldn't work, I'd need a new engine afterwards anyway. Mario explained everything that was wrong and gave me a better solution and estimate less costly than a new engine. It was against what the user group "experts" were saying. But Mario knows his stuff and I trusted him. Smart move. Everything worked out perfectly with the car now being "right as rain." I hope to keep it to 200K! My personal opinion is that Mario is just that much smarter/better and A&E is better than any car repair shop I've dealt with or heard of. On top of that, they're reasonably priced, very friendly and have the highest integrity and honesty. I see customers there from 18-80 years old with normal everyday cars as well as custom and exotic cars. In my experience, A&E stands for Always Excellent!

We trust them with our cars. Honest and fair pricing. Always find a way to fit us in to check…read morethings out and make sure we're take care of. Friendly staff & great location!

Jeff and his team are some of the most honest people i have ever met ..weird noise coming from my…read morebreaks thinking I needed new ones and you knkw they will run you up a bit specially it being a Lexus...and it was just a rock stuck in there ...anywhere else you know they would of got you and charged you for new breaks... and thats why I trust Carlife amazing service Oz

Just happen to stop in today for a new battery. Had it done within a half hour. Good price. Ozzy…read morewas very sweet at the front desk. Clean, nice place. SE Corner of Greenfield and Baseline Rd, Gilbert AZ.

I would definitely recommend them. First time here. My car stalled a couple of times on a long…read moredrive from Sun City AZ to East Mesa. While there I had them do some other basic maintenance. Great service, very fair price. I felt very comfortable with what they told me regarding my car. I will go back for whatever car service or repair I might need going forward.

This shop was close to where I broke down! Thankfully I chose the right shop! They couldn't work on…read moreBMW so that didn't help but they were professional and communicative with me with the limited interaction that we did have! Fun fact, I think you have to have a beard to work there- lol.

Nice lobby. Prompt service. I may come again if I'm back in Gilbert. Great AC in the lobby which…read moreis essential in that climate.

Worst place to have your vehicle serviced at did work without approval and then charged me 3x what…read moreother shops have quoted and did not let me know what was going on had to pay diagnostics two times along with having to bring it back after they said they fixed it but did not