We had a true emergency with our RV while traveling from out of state. Our trailer stabilizers were…read morestuck and wouldn't detach from our truck, threatening to derail our entire vacation. I called and spoke with Ali, who immediately told us to bring it in. From that first conversation to the end of the service, the entire team was outstanding. They went well above and beyond locating a hard-to-find part hours away and doing whatever it took to get us back on the road quickly. Thanks to their expertise, quick thinking, and incredible dedication, we were able to continue our vacation without missing a beat. The level of customer service was exceptional, and the pricing for an emergency service especially considering how far they were willing to go was more than fair. You truly saved our trip. Thank you so much for everything you did. You've earned a loyal customer for life!

The quality and timeliness of the work were good, but the company's accountability and customer…read moreservice were disappointing. While my RV was being serviced, the battery disconnect switch was left in the "on" position, which caused the battery to die. Mistakes happen, and I understand that. One employee even apologized and acknowledged that the switch should have been turned off. However, the service advisor made no effort to correct the issue after it was confirmed that the battery would no longer hold a charge. Instead, she offered to sell me a replacement battery and still charge me labor for the installation. She also stated that I was lucky she was not charging me simply to test the battery, because according to her, the company charges for everything -- even basic battery testing. We spent a lot of money on our repairs so it is really disappointing that they could not offer any solutions for their mistake. In the end, it is not right that they made the mistake of leaving the switch on, and I was expected to pay the full cost of a battery and the "labor" to fix it. (For those that are wondering, the batteries health and performance were great when I brought it in). In the end, the experience left me with little confidence in the company's accountability or commitment to customer service.

These guys are thorough and knowledgeable. They actually fabricated parts that were discontinued…read moreand me out the door in time for my elk hunt.

I called Good Sam for a roadside assistance and they sent me Griffin RV. The tech came to my house…read morefor a battery jump on my RV. Unfortunately, the battery was completely dead and you could see not good. I asked the tech what he could do and said he can come back with a new battery to install. Cost, between $250 and $300. Fine. I agreed and the tech came back 2 days later as scheduled. He installed the battery and when ready to pay by Credit Card, he said that he would send me a link to pay by CC. No problem. 1 hour later, I received the link with a nasty voicemail (probably from the manager) to pay as soon as possible or they will lien my RV and call the police if I didn't pay. Just an hour and already threaten me of police. What a great customer service... On top of this, I never received an invoice with detail of the amount, which was much higher of the quote. I paid $424,10 for it and still don't know for what. The tech was great but this is the last time I will go to Griffin RV Services and make sure if I call Roadside assistance again they do not send me again this company.

Quick and honest and respectful of clients. This is the second time I have called and both the…read moreoffice staff and repairman Manny were amazing to work with. My new Air conditioner was up and running in under an hour. I'm so impressed with skill level and quality of service provided highly recommend this company. Prices are as promised so great value for your service record.

My door latch broke today so since I had used this service before, I called & surprise! - Manny was…read morehere within the hour. He fixed my door in about 10 minutes so I asked him to please check my hot water heater too. He had the needed parts on his truck & so fixed that in about 20 minutes. I've always been happy with this company, but today was OUTSTANDING!! Highly recommend.

We have a small class C River on a Ford 350HD chassis that I was told needed rear brakes with a…read morequote for $890 from Ford. We ended up getting front and rear brakes done for less than the Ford quote. Kevin was excellent though out the experience and we're very happy with their service and can't recommend them enough.

I consider myself fortunate to have Silverleaf Coach locates within a short drive from my home in…read morePhoenix. I have trusted Chris and Kathy Weaver to service my 1997 Prevost Marathon XLV Coach since we bought it a few years ago. These are complicated machines that will run forever with regular maintenance. Silverleaf does a great job with routine maintenance including looking at any potential problems that can be fixed, adjusted, or replaced while being serviced avoiding a breakdown on the road. When things do break Chris is like the Wikipedia of Coach knowledge with unique expertise with Marathons since he worked at the factory I. Oregon for a decade and a half. Kathy's professionalism and diligence in finding replacement parts for the best possible price saves their customers' hard earned money. I don't trust anyone else to look after my coach. If you are within driving distance, passing through Phoenix, or wintering in the Southwest give Silverleaf an opportunity to earn your business. They treat their customers like family and their coaches like they were their own. Highly Recommended!

Garrett answered the phone on first call and was able to provide friendly efficient same day…read moreservice when our fresh water line failed in our new RV here in Apache Junction. I would highly recommend you give him a call if your RV is hurtin. He also does work on tow vehicles and is providing me with a suspension upgrade quote for my half ton. Excellent job!

Hired to fix a hot water problem. Came down, some hot water but then none after he left. Got him…read moreback a second time and still the hot water heater didn't work. Called and left numerous messages and texts and got absolutely no response from him. So I've been without hot water for a long time now. I'm a disabled 67 year old female veteran, I just can't do repairs anymore. I certainly don't recommend him at all! He obviously doesn't have any work ethic nor does he guarantee his work. Do yourself a favor and find someone else to do your RV work.

Dwight came when he said he would in a Sunday afternoon and only fixed what he needed to-did not…read moretry to upsell. We had additional issues after we left the area and reached out to him and he got back to us right away and we feel he went above and beyond! Would highly recommend!

Outstanding customer service! Our Norcold refrigerator stopped working. We replaced a fuse but…read morestill would not functioned. Left a message for Brad on Sunday and didn't expected a call back until Monday. We were pleasantly surprised when he called shortly afterwards and offered to help. Our next pleasant surprise was that he suggested that try to fix it over the phone. Within a few minutes he explained a few things for my husband to check and got our refrigerator working. No charge! If you need mobile RV service Brad is the man!

Purchased a new Travel Trailer. The iconic Airstream (Aluminum Body) brand…read more It's everything I'd always wanted & expected for those who want to 'explore' our great country in an adventurous spirit. - Periodically, you're gonna need some tune-ups and this same dealer is the place for Customer Service extr

Bought a trailer from them. I was no less than ecstatic with my purchase. Never thought I'd have an…read moreairstream. Then the problems started. I had warranty issues that they couldn't get me into fix within 6 months of buying the trailer. This dealer also argued with me that it wasn't their responsibility. I had to call corporate in Ohio, which was helpful. They assured me they would take care of warranty issues and allowed me to bring my trailer to a different dealer. Luckily, lazy days in Tucson was able to get me in and fix a couple things for me. Now that shops service was efficient, communicable, and did a great job. I recently brought it back here, because I wanted to punish myself. The service department was extremely difficult to get ahold of. They lacked professional communication skills. It is my fault for thinking my experience would be different this time. Employee said that the Tyron bands in my tire do not have a specific torque spec. However, on Tyron bands website, they do have a specific set torque spec. 209 dollars an hour shop rate, and their knowledge of their trade comes short of proficient. Salesmen told me they have a high turnover rate of employees in service. This explains the poor quality of service. I do not regret buying my airstream. I do wish I purchased it from a more reputable dealer. They're are airstream dealers with A+ rating from BBB. So, don't just take my word for this company being less than trustworthy. I hope I can save someone else some time and money. Believe the other poor reviews!!! Also: they said they do curtesy wash after doing work. They did not was my trailer. One more thing airstream promised and could follow through on!