This happened about a year ago, I have been to irritated to even follow up on it. I went in for…read morerepairs, picked my vehicle up and there was grease all over the front of my car, on my seat, and my door handle paint got scraped. The manager (who is not managing well) gave me his personal email which was odd. Came out and then the kid that was working on the car cleaned up my vehicle. I was truly disgusted with the way the whole thing was handled. I am so frustrated, I will never go to a Firestone again ESPECIALLY THIS ONE! They are OVER priced so make sure you shop around. If you want a good mechanic highly suggest John +1 (623) 281-6168 (he comes to you for repairs and the job is done so quickly in about 2 hours) he just recently repaired my Crosstrek and it was $465 and $100 dollars lower than a guy I know who is pretty decent with cost as well. If you value your car I would avoid this location at all costs. Granted the kid (clearly a younger man and hardly any professional experience under his belt yet apologized) However as a manager how in the world did this car get back to me without being inspected first?! Unbelievable.

No recommended for trailer…read more I took my trailer there and they couldn't helped me out and went to Big brand and they were fast and professional

Just wanted to shoutout the store manager Cameron and his team! I can't thank you enough for the…read moreclear communication and honesty. He kept it real and his team made sure to give me updates while I waited and even offered to get me snacks/drinks. I really appreciate the going above and beyond mentality they have and fixing a problem they didn't create. The previous businesses I had been going to had messed up on a few things and Cameron went to Home Depot and bought what he needed to get it fixed at no extra cost to me. Thank you so much, I definitely recommend this location and will be coming back for my future car services!

Super friendly service and fast! Needed a bulb changed in one of my headlights, stopped in on a…read moreSaturday morning and they did it for me in under 30 minutes. I'd be likely to come back for an oil change too.

I needed an alignment for my car because it started drifting ever so slightly on the road. My…read moredealership charges almost double. This location in Tempe is one of the few Discount Tire in the East Valley that does alignment and it's only $89.99. I was able to walk in and it only took 90 minutes. My dealership usually takes 3+ hours! They did a really great job and staff were all really friendly! I have also gotten all four of my tires changed last year with Discount Tire and switched into higher quality ones that'll last longer, especially since I do lots of road trips. Love that they do free pressure checks and they would take care of punctured nails in the tires. Really pleased with all of my past vehicle services!

I'm leaving this review due to the lack of transparency regarding wait times and communication from…read morethe staff when asking for an estimated timeframe. I've visited the Discount Tire location in South Mountain previously, and when I've asked about wait times there, the staff has been able to provide an actual estimate. I greatly appreciate that level of communication because it allows customers to make an informed decision about whether to wait or schedule an appointment. Unfortunately, my experience at this location , in Tempe (Warner & McClintock) was very different. I checked in at 4:00 PM and had my vehicle and keys checked in by 4:03 PM for an alignment. Reece Fama assisted me at check-in, and when I asked how long the service would take, I was assured that it would not be long. At 5:00 PM, I followed up with Gavin since Reece was assisting other customers, to ask for an update. I was told, "Your car is up next." I waited another 30 minutes, but my vehicle still had not been moved into the shop. I approached Gavin again because I had somewhere to be at 6:00 PM and wanted an honest estimate of the remaining wait time. Again, I was told that my car should be up next. I clarified that I wasn't asking whether my car was "up next" I was asking how much longer I should realistically expect to wait. His response was simply, "I don't know." At that point, I had to ask whether he was estimating another 20 or 30 minutes, to which he responded that it would be "around there." My vehicle was finally pulled into the shop at 5:48 PM, approximately 1 hour and 45 minutes after my vehicle and keys had been checked in. The alignment was completed at 6:03 PM, making my total wait from check-in to completion approximately two hours. What was particularly frustrating was that I had observed other customers who arrived after me have their vehicles serviced and leave before me. When my keys were returned, I spoke with the gentleman who assisted me, Ewvynder (spell check), and asked whether there had been a mix-up because I noticed other vehicles arriving after mine being completed first. He was honest and told me that there had, in fact, been a mix-up and apologized, taking responsibility for what happened. I genuinely appreciated his honesty and accountability. His response was exactly the type of communication I would have appreciated earlier in the process. That, however, left me wondering, if there was a mix-up and my vehicle had been skipped, why wasn't this communicated to me when it happened? Instead, I spent nearly two hours waiting while repeatedly being told that my vehicle was "up next," and when I asked for an actual timeframe, I was simply told, "I don't know." My issue is not that there was a wait. I understand that service departments can get busy and that mistakes can happen. My concern is the lack of communication and transparency after the mistake occurred. Had someone simply told me, "There was a mix-up with your vehicle and we're correcting it; it will be approximately X minutes," I could have made an informed decision about whether to continue waiting or come back another time. Clear communication and setting realistic expectations would have made a significant difference in this experience, not just for me, but for any customer. Customers deserve to know when something goes wrong with their service, especially when it directly affects their wait time.

They have always been responsive and helpful, recently had a great experience getting new tires. I…read moreknew I needed brake pads and a battery as well, but didn't mention it because I thought I'd have to break up the repairs. Michael spent so much time with me talking it out and checking different options, I was able to get everything I needed done in my budget. I shopped around too, to be safe, and feel really good about what I paid. Everything was quick and the car drives great. Highly recommend!

Talk about a bait-and-switch! Be very careful of what you are quoted. After my son's car's warranty…read moreexpired, I wanted an established mechanic I've previously visited to do an oil change. Big O was top-of-mind. I called and spoke with a technician who reviewed my vehicle options, recommended the best service, quoted an advertised price (nice!) and scheduled me for a convenient time to take the car in. Service was prompt with a technician ready to grab the keys and take the vehicle in as we completed the paperwork at the register. Uber had been called and ready to take me to lunch while the car was serviced. Then came the switch... The price on the register was DOUBLE the quoted amount and on the printed rate on advertised flyer. The cashier then pointed to a half-torn paper on the station explaining that due to the "tariffs" there is an extra cost. Of course this could have been explained at the time of scheduling, but then they can't easily rope you in. And that's the last time Big O got a dime from me.

Don't EVER judge a book by its cover. The gentleman with the tattoos on his face and head was the…read moresweetest most helpful man in the building!! I don't live in this area anymore but I'll be back for my car maintenance as long as he's there.

As a 60+ year old female, I could write a book of horror stories I've experienced at mechanic…read moreshops. Not today. Goodyear Auto Service Dobson was exceptional. I literally can't remember a time I've received such excellent customer service. I was so stressed out by car trouble today that I misdialed their number 4 times before I reached them. The mountain of angst I was feeling was obliterated after just a few minutes on the phone with Deven. It was such a relief to talk with someone who listened, offered information, seemed genuinely interested in helping me and then proceeded to go out of his way to actually help me. Happy days! I was also impressed by the teamwork and collaborative work environment in the shop. These thoughtful folks took excellent care of me, in record time, without my having an appointment. I am so truly grateful. You can stop researching. This is the place.

I've had nothing but great experiences at Valvoline. Every employee I've interacted with has been…read morepolite, professional, and informative. I come here for oil changes, but they always do a thorough inspection and provide a detailed printout of completed and recommended services. What really stands out is that they never pressure me into buying additional services. In fact, they've recommended I go elsewhere when it made more sense for me. They suggested I get a free tire rotation at Discount Tire instead of paying for one there, and they also recommended I have my mechanic replace a belt rather than having them do it--even though they offer both of those services. That honesty goes a long way. On top of the excellent service, the customer experience is outstanding. In the Arizona heat, they offered me a cold bottle of water and gave me the option to wait in their air-conditioned lobby instead of staying in my car while it was turned off. I'm always impressed by their professionalism, transparency, and customer-first approach. It's the only place my household trusts for our vehicles, and I highly recommend them!

Efficient, quick, and hassle-free…read more They recommended a few maintenance services, including a radiator flush since my car is over 100,000 miles and we're heading into the Arizona summer. I appreciated that they weren't pushy about it--just explained the recommendations and asked if I wanted to add anything. One of the best parts is that you can stay in your car during the entire service. They also have coupons available online, which helped make it a good value. Overall, a great experience and I'll definitely be back.

Great service, that was informative and FAST! Not the first time I e been there, and it won't be…read morethe last.

I have one car in front of me. There are two cars being worked on. I have been sitting here for 1/2…read morehour and still have not gotten in. Take 5...take 5 hours? I could have gotten my oil changed at a dealership more quickly.

Ron's Tire is the definition of honest, no-pressure service…read more I switched to them about a year ago after getting tired of the attitude I was receiving from another shop--and I'm so glad I did. Today really confirmed it. I found out my tires were wearing out at just 24,000 miles. When I went back to the place I bought them, the first thing I was told was, "You didn't buy the warranty." What they meant was an additional warranty--completely brushing past the fact that there's still a manufacturer's warranty. Then I was told it would be a 2-3 hour wait just to have someone look at them. Frustrated, I went straight to Ron's and talked with Tom. Within minutes, he clearly explained the difference, confirmed the manufacturer warranty, and was upfront about what he could and couldn't do since he didn't sell me the tires. And then--without any pressure--he went above and beyond and adjusted my new tire quote to help offset the situation. That kind of integrity is rare. At Ron's: They listen They take the time to check things properly (even test drive) No upselling, no games--just honest advice This is how a business earns loyalty. Ron's Tire has mine!!!!!

Came in for a flat repair that would be fast and courteous with the service. Their shop is…read morecomfortable. Has a nice waiting area for the client they offer for you complementary snacks while you're waiting. I'm just overall amazing. Definitely recommend definitely will be coming back as I need more automotive needs for my vehicle