I needed an alignment for my car because it started drifting ever so slightly on the road. My dealership charges almost double. This location in Tempe is one of the few Discount Tire in the East Valley that does alignment and it's only $89.99. I was able to walk in and it only took 90 minutes. My dealership usually takes 3+ hours! They did a really great job and staff were all really friendly! I have also gotten all four of my tires changed last year with Discount Tire and switched into higher quality ones that'll last longer, especially since I do lots of road trips. Love that they do free pressure checks and they would take care of punctured nails in the tires. Really pleased with all of my past vehicle services! read more

I'm leaving this review due to the lack of transparency regarding wait times and communication from the staff when asking for an estimated timeframe. I've visited the Discount Tire location in South Mountain previously, and when I've asked about wait times there, the staff has been able to provide an actual estimate. I greatly appreciate that level of communication because it allows customers to make an informed decision about whether to wait or schedule an appointment. Unfortunately, my experience at this location , in Tempe (Warner & McClintock) was very different. I checked in at 4:00 PM and had my vehicle and keys checked in by 4:03 PM for an alignment. Reece Fama assisted me at check-in, and when I asked how long the service would take, I was assured that it would not be long. At 5:00 PM, I followed up with Gavin since Reece was assisting other customers, to ask for an update. I was told, "Your car is up next." I waited another 30 minutes, but my vehicle still had not been moved into the shop. I approached Gavin again because I had somewhere to be at 6:00 PM and wanted an honest estimate of the remaining wait time. Again, I was told that my car should be up next. I clarified that I wasn't asking whether my car was "up next" I was asking how much longer I should realistically expect to wait. His response was simply, "I don't know." At that point, I had to ask whether he was estimating another 20 or 30 minutes, to which he responded that it would be "around there." My vehicle was finally pulled into the shop at 5:48 PM, approximately 1 hour and 45 minutes after my vehicle and keys had been checked in. The alignment was completed at 6:03 PM, making my total wait from check-in to completion approximately two hours. What was particularly frustrating was that I had observed other customers who arrived after me have their vehicles serviced and leave before me. When my keys were returned, I spoke with the gentleman who assisted me, Ewvynder (spell check), and asked whether there had been a mix-up because I noticed other vehicles arriving after mine being completed first. He was honest and told me that there had, in fact, been a mix-up and apologized, taking responsibility for what happened. I genuinely appreciated his honesty and accountability. His response was exactly the type of communication I would have appreciated earlier in the process. That, however, left me wondering, if there was a mix-up and my vehicle had been skipped, why wasn't this communicated to me when it happened? Instead, I spent nearly two hours waiting while repeatedly being told that my vehicle was "up next," and when I asked for an actual timeframe, I was simply told, "I don't know." My issue is not that there was a wait. I understand that service departments can get busy and that mistakes can happen. My concern is the lack of communication and transparency after the mistake occurred. Had someone simply told me, "There was a mix-up with your vehicle and we're correcting it; it will be approximately X minutes," I could have made an informed decision about whether to continue waiting or come back another time. Clear communication and setting realistic expectations would have made a significant difference in this experience, not just for me, but for any customer. Customers deserve to know when something goes wrong with their service, especially when it directly affects their wait time. read more

Great customer service went in to get a set 4 tires for my Nissan Xterra. They were quick and efficient I was in and out less than 40 minutes. read more

Discount Tire - Tires Near Me - Tempe, Arizona

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I came in because my tire pressures were low, and Andrew was on duty to help. Not only did he top off the air in all four tires, but he also found a small nail in one of the rear tires, that explained why it had significantly lower pressure than the others. Discount Tire even offered to patch it for free. Truly above-and-beyond customer service! Great job, Discount Tire! Highly recommended! :) read more

Discount Tire - Tires Near Me - Tempe, Arizona

If you're a young female, looking to get taken advantage of here's your spot! I stopped by for an air check because my light came on. In 10 seconds 2 employees concurred that one of my tire plugs from a previous puncture was leaking and that there was no way for them to fix it and that I needed to buy a new tire. Thank God, I'm not an idiot and went and got a second opinion. They did a full inspection found nothing wrong with my tires and the air wasn't even low. This was crazy to me considering one of the employees was also a young female. read more

The front desk staff really went out of their way to help me understand the situation today, as to whether or not to repair the nail in my tire, or to get two new tires for a road trip. The place was packed and full of probably 12 or so people, and I waited about an hour with an appointment... But when people are working on your behalf to do the best that they can to service so many people, I just felt grateful All of the staff from the curb, to the bay, to the front desk were great! Also -- Walmart didn't have the lift required to service Tesla tires. So it was limited out there -- as a parent with a driving teen, I'm grateful. read more

Discount Tire - New Michelin tire for Tesla tires. - Tires Near Me - Tempe, Arizona

I've had nothing but unrealistic expectations set here. I came in for two new tires. No appointment, but we were quoted about an hour, so we decided to wait. It took well over that, and when the tires were finally on, the air valve covers were missing. We had to ask for them. I called and made an actual appointment to come back because the tires weren't balanced correctly and I also needed an alignment. I showed up early, and they told me that canceled my appointment. I figured it wouldn't matter since I was already there and assumed they could just take my car a little early. That didn't happen. It was well past my scheduled time before they even pulled my car in. Then, about ten minutes after I watched them bring it into the bay, I got a text saying my service was complete. That made no sense, since they originally told me the alignment alone would take at least 45 minutes to an hour and a half. I spoke with someone at the desk, and they explained that this is why they don't make appointments for alignments. The problem is, I did make an appointment for an alignment, over the phone, with one of their employees. My car still isn't finished, and I'm still sitting here waiting. This is the last time I'll be coming here, and I wouldn't recommend this place to anyone. read more

Seems a genetic response to my concern was sent with a link that goes nowhere. I have had good customer service here but it is really falling short wit my suggestion. The quality of my tires is superb so holding out that the concern will be addressed. read more

Discount Tire - Busy waiting area. - Tires Near Me - Tempe, Arizona

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A tire on my Camry developed a leak overnight. I filled it up in the morning and drove it to Discount Tire to get it plugged. The guy came out to the parking lot and immediately showed me three reasons why my tire would need to be replaced. For the record, these tires are top of the line and have about 5k miles on them. Never drove on the flat. I took it to Firestone for a second opinion. They lifted the car (crazy right?!) and checked out the tire. They found a screw, repaired the hole, and sent me on my way free of charge. Discount Tire has lost my business and my respect. Be warned. read more

Discount aligned my 2021 Tesla Model 3 today and now it tracks perfectly. I was afraid I would have to wait weeks or month for the Tesla center, but with Discount got in the same day. Call for an appointment since times vary based on vehicle they say. Teslas are more expensive at 200 but well worth the quick turn around and lack of the Tesla center hassle. read more

My tire was separating, needing to get home I called this store and was told that they had 1 tire left and could put it on for me! When I got there everything thing changed super high pressure and scare tatic sales went into full effect, I was told just one tire would blow my transmission, told me that the 4 tires had in stock were the same hight and were factory Mazda approved replacement tires!! All LIES!! The tires they wanted to sell me were a1/2" shorter being upset I wanted my money back and they argued with me that my car wasn't safe and I couldn't leave. The manager now offers me the same tire i originally came in for for free, I asked isn't that the same tire that going to blow up my transmission 30 minutes ago? Finally got my money back and my spare on! Never again will i go to any discount tire read more

Have been going here for yrs now. Rv trucks cars. Never had a bad experience. Always polite expedient accommodating! Not sure what else can be expected. read more

Who likes walking out to a car with a flat tire? Not me!' So when I pulled up to DT with a flat on a Friday at 5 PM I wasn't the happiest. My tire had just enough error for me to drive across the street to discount tire and they were able to look at my tire get it replaced and warranty out in a fast, timely manner that was honestly impressive. I really appreciated the job and the effort that they put into getting it taken care of. And even though I had an attitude when I showed up, they definitely turned a horrible situation into a much better situation. I'm glad they're my tire people. They always take care of me. It's worth every penny if you don't have a warranty get one. read more

I have been coming here for more than a decade and I'm impressed with the face-to-face customer service, the value of their tire insurance, and the care that is taken if you treat them like people. I just had an experience with Hezekiah and Bryce where I received world-class service. They both deserve a raise. read more

Terrible service and employee attitude. I have been a customer for years and have bought at least 6-7 sets of tires here over the years. I had an appointment but employees helped walk-in customers who arrived after me with no appointment before even acknowledging me, taking my keys or measuring the depth of the tread on my tires. I was never even told the tread depths. Horrible experience and I will not be going back. read more

Excellent and consistent service at this location. The staff is very helpful and knowledgeable- no funny business-sales pitch, just honest information and advice on how to best keep your vehicle running on safe tires. I had the pleasure of watching a customer get upset about waiting 1.5 hours to find out nothing could be done to help his vehicle. When the Discount employee inquired why the wait and added some sentiment the guy said he arrived at 9am for a 10a appointment. The Discount employee responded with the appointment was for 10a and it was now only 30 minutes past so they kept to their estimated service time. The guy responded by going on about how important his time was. The Discount employee remained professional and apologized and reiterated how the appointment works and if a customer decides to arrive an hour early, it's fine but the appointment is at the time scheduled. Woweee I was impressed with the composure and professionalism of the Discount employee! Great job with this unreasonable person and my service! read more

I went there for a free air check and I was the only one on the line waiting for 15 minutes, there were no cars in the garage, 4-5 employees walking around and 2 employees sweeping outside. No one came to help or anything. I'll make sure I go somewhere else. read more

I have been a customer of Discount tire for many years. I special ordered a set of tires for my Jeep. I was quoted a price but when I dropped it off the price increased by $600. The manager Robby was happy to work with us and adjusted the price back to the original quote!! Great customer service!! I will once again be a returning customer!! read more

I have been to this location before and every time I have made an appointment. Regardless of that I am always told it is going to take about 2 hours. I make these appointments on my break from work with the intention of the appointment making it faster. What is the point of scheduling a time slot if it is going to take just as long, if not longer, than a walk in? read more

Extremely dissatisfied at the service I have received. Back in April of this year I was sold and purchased back tires for my car. My car is rear wheel drive and they suggested I switch those out to be safe. Today they tell me they did not switch out my back tires at all. They changed the front one. And the employee said there's nothing he could do since he has only been working here less than a year. This is not customer service. We put trust that you are doing the work we paid for. When mistakes are done nothing is done about it. They scam you with their sales tactics. read more

Brought my baby in for 1st rotation and rebalance since getting the Nitto Motivos. Elder helped me out and I can't complain about a thing. Nicer location than the Chandler Blvd one cuz their wasn't as much of a wait. Thx guys! read more

Great, quick and efficient service for my flat tire. Changed it out quickly and everyone was so polite and kind. Highly recommend this business and location!! ****** read more

Went to Discount Tire on McClintock Road today. My tire pressure indicator was showing a low tire pressure in one of my tires. Pulled into the bus and was surprised to see a tire pressure station in the front of the shop. I got in line and an employee put air in my tire after checking to see what the pressure should be. I didn't even have to go inside. I was very impressed and I will be back if I need anything else from this shop. read more

Really slow service. Long wait times just to check in vehicles. Associates seem to be unfocused and off task every time I look in the service bay. read more

I would like to lead off with that I would be willing to give Discount Tire another chance, but not at this particular location. I've had many people recommend Discount Tire overall for tire replacement services. It looks like the install was done well with no problems. I have no issues with the technicians at this location. The one technician I briefly interacted with was very cheery and bright too. However, I was not enthused by the front desk representative. I made my appointment online and paid for everything beforehand. I was given a call by one of the representatives letting me know that since the tires I wanted were in stock and in store, I could come in earlier if I would like. I did appreciate the heads up, but my schedule didn't work out to come in even earlier. I did think, "Wow that's so nice of him to let me know though! What great service." However, I wasn't so happy when the representative then tried to get me to purchase even more expensive tires for my car. I was already replacing all 4 tires. The representative said it was recommended to go OEM for the tires for my car. Although I appreciate the sentiment, I already had my tires replaced in the past with a set that were not OEM either. My vehicle was fine with them. I politely declined once, he tried to push the upsell again, I politely declined again, and then he dropped it. I would like to be clear that I wasn't cheaping out on my tires in the first place either. With how I use my car, I felt it would be overkill to get the most expensive set that he was trying to sell me. When the day arrived for my appointment, I checked in online, and drove to the location. No one was manning the front desk for 10-15 minutes because it looked like they were busy. This is fine. Places get busy. I recognized the voice of the same man on the phone earlier. He acknowledged me after seeing me for the third time to let me know that he would be with me shortly. I was the only customer waiting at the time. When he was finally free, quite a few customers had shown up and were waiting in line behind me. He proceeded to ignore me even though I was first in line and asked who was in line first. Every customer politely gestured that I was first. I was so disappointed because so many people raved to me about how great the customer service was at Discount Tire locations. This could have been an off week for this representative, but he left such an off impression on me that I would rather try a different location to compare. In the end though, my tires did get replaced and I was happy to have that at least done with no further issues. It also took a bit longer than estimated. I was told 45 minutes to an hour. I waited for an hour and 20 minutes with having set up an appointment prior. read more

Well managed tight crew at this location. Get you in and out efficiently. Never ran into a shitty attitude either.

Always always impressed with this location! I buy 3 to 10 sets of tires a year and have countless other things I'm in for. Employees always have a great attitude and Nick manages the store like he owns it. There should be a model for other stores, and I visit other stores. read more

Long lines for tire check, which was to be expected. This is our go to Discount Tire. We always have reliable, pleasant service. Used the wait to clean out the front area of my car and catch up on messages. Windows were down because the weather is great. I could also enjoy the friendly banter--and singing--by the crew!! Not singing all the time, it depended on what the radio was playing. read more

Phill and the staff are great. Clean shop, down to earth. It's my go to for tires etc

Dont bother coming if you have a nail, they will just try to sell you another tire instead of repairing it

I had a tire shredded, and had to order a replacement to get the same tire. Said they would call me the next morning (a Saturday) when the tire came in. Unfortunately they did not call and only after I called around noon did the guy say "oh, your tire just came in a half hour ago but we have been busy dealing with customers " - so that was disappointing. On the positive side they got me in and out in an hour, which was the time I was quoted. On checking the car when they pulled it up front I did not see the tire locking socket, and the guy had to go back to the bay to find it - this was very disappointing. Overall I would recommend this store (always get my tires at Discount Tires), but you have to be the squeaky wheel to get taken care of, and if you have tire locks always check to make sure they give you your special socket back! read more

Transparent about costs and options. Friendly staff every visit. Not just for tires they recently helped me with an alignment issue too. read more

Last Wednesday when I was coming home from work, I noticed one of my tires had lost a lot of air. After looking at the tire more closely, I saw a nail in it. I called the Discount Tire on McClintock and Warner as it is on my way home from work. I was leaving for Flagstaff the next morning And needed to get the tire fixed. Even though it was near closing time, the staff stayed open to repair my tire. They were courteous, professional, and efficient. I really appreciated such great customer service.! A special thanks to Shane who was the first point of contact I had when I phoned them in a panic. He was so friendly and reassuring that they would be able to get me in and take a look at it even though it was so close to closing time. this is just one of the many reasons I will always buy my tires at Discount Tire. A pleasant experience all the way around! Thank you! read more

First let me say I always come to Discount but I have never written a review. But today it was such an exceptional experience I wanted to share. Although I normally have pictures this time i don't. But visualize you pull up to the shop bay of Discount. All the techs are busy. Its 557pm and there are about 3 cars in each stall. I pull up and roll down my window and ask a young man (busy putting a cap on a new tire) could I get air in my tires. He looks at his clock and i say it's 5min to 6pm. The young man says well we closed about a hour ago but we are finishing up. I said ohhh I can come back Monday. The young man says what is the pressure I told him, and he said we can fill your tires now. I was super pleased at the courtesy and customer service this young man showed me!!! Exceptional!!! I have always gotten my tires from Discount because of the quality and also the customer service shown to me. And today was no exception!! Thank you Discount for hiring good people! As well, as keeping me always safe out on the road! read more

Got a flat and Discount happened to be right where I pulled off. A new tire was needed and the cost was prorated. Staff were friendly. Everything went fine until I noticed the grease marks!! Don't they have things to protect the car? Now, in my already busy weekend, I have to find time to try and clean that so I don't get grease all over my clothes. read more

Discount Tire - Obviously nothing used to cover the door armrest - Tires Near Me - Tempe, Arizona

I have been using them for about 25 years. I have never had an issue with them trying to force an expensive sale on me. I have never had that dodgy mechanic or car dealership feel here. Yesterday they pulled the millionth nail out of of my sons tire for me, patched and reflated it, without charge, they know they have my business. His two front tires are very close to the wear bar, it's plain to see. I asked if they would last until back to school time and they said for sure, just come back then. When pricing tires they will swivel their monitors around, show you your options and have (for me) recommended a cheaper set of tires after asking how I use my car. read more

They fixed a nail in my tire with no charge- just ask for my business when I need anything of consequence. Wow- I wasn't expecting that. It was a clean shop and friendly people worked there! read more

This was my first visit to this location, though I have been dealing with Discount Tire for something like three decades with nothing but very good experiences. I scheduled an appointment for 2pm, and was there a few minutes early. I took the car in for a tire rotation and balance with the free alignment check. When the rep and I went to inspect the car, I asked them to inflate the tires to 36 psi. He told me that the two-piece lugnuts are swollen, and said that they can replace them for $80 (a full set of lugnuts costs $30-$35 at AutZone). I declined that service. He asked if I want to pay $89 for an alignment, if the alignment check reveals a problem. I declined. (I didn't want to invite a problem that wasn't evident before I drove in.) At 2:30, I was still looking at my car occupying the parking space I chose. Around 5 minutes later it was in the bay getting worked-on, in clear view from the waiting room. About 15 minutes later, it was driven to the front of the store, and the employee came to give me the key fob so I could leave. I asked him whether the alignment check had revealed anything. He apologized and explained he'd forgotten about that. He parked the car, and I went back inside to wait. 10 minutes later I told them I had to go, and they returned my keys. I checked the tire pressures as I drove away, looking at the instrument panel. The pressures were unchanged from a day, a week, two weeks before my visit. Not sure if it's just this location, but I spent nearly an hour there with only two-of-four items addressed. And a couple of upsell attempts. read more

Loads of communication, including an on-site texting of each step of my service. They are kind, knowledgeable and FAST! Like lightening. Will for sure come back again. read more

Been coming for a while and the staff works to get you set for the road with confidence ... From checking air pressures, tire repair or new tires, u get a good honest explanation and what I consider competitive prices. I gave 4 stars only because they need to have Wifi available for waiting customers. They are good & quick but it would help for those trying to connect for work. read more