11/26/25- appointment at 8 a.m. with Alex. Checked in at 7:15. There were a lot of cars as it's a…read moreThanksgiving week. Lots of people showing up before there appointments and they are still checking them in. Everyone is moving quickly and still being friendly! Alex is the service Tech. I see and he's always so friendly. He's always keeping me up to date with my car and repairs. Lets me know what I will probably need for next visit so I can start preparing to save for it, if it's costly. Update as of 06/2026 Alex no longer works here.

We called to see if there was a closer location available to us. The lady, Carinna, who assisted us…read morewas very rude and basically told us that we could Google the information ourselves instead of actually helping us find out if there were any closer locations. She then transferred us to her manager, Lucas, who tried to confirm whether there were any other locations closer to us. Unfortunately, he was also extremely rude and essentially told us the same thing Carinna had said. I completely understand if there were no closer locations available or if that information was something we could have found ourselves. However, the way both Carinna and Lucas spoke to us came across as very rude and dismissive. We were simply trying to get some information and expected to be treated respectfully while doing so.

Mitch was easy to work with and extremely patient. Very happy with my experience. Definitely…read morerecommend

Mitch, the Internet Director was great. I requested the best price and he told me he can give the…read morebest price in person and make sure I drive off in a new car. We set the appointment for the next day and I drove off in a new car without any hassle or back and forth. He was a man of his word. Would definitely recommend to friends and family.

Been bringing my Subaru here since I moved to AZ. (Bought a new one here in 2018). Service here is…read morealways excellent. Good, pleasant waiting area. Knowledgeable service advisors maintenance staff. Easy to make appointments. Right off of Gilbert Rd, with easy freeway access to the 202.

My 3rd Subaru with them, very happy with the service and snacks selection! I have been coming here…read morefor 10+ years now!

I saw a truck online shot a message Was given a call in a…read morematter of minutes They have a good 3 party bank for first time buyers low APR . I would recommend for a fist time and credit builder I was assisted by Nicole i kept in touch and only in a matter of days I was able to get into this big truck that most dealers give me issues. Late on the review I also had some minor issues and I took it in and the owner prioritized the issue

Lure you in with a "fake contest" The contest says no…read morepurchase necessary..but they will not tell you what you've won until you commit to buy a car ..they want to pull your credit ..won't give you a price on a vehicle Very disreputable. Buyer Beware

Final Update: After…read morefinally getting in direct contact with the General Sales Manager, Chuck, I was able to fully express my frustrations regarding how I was previously handled by both the representative and the salesman. Chuck took the situation seriously from the start. He acknowledged my experience, made it clear that this was not how they operate, and stated that this was far from the values of both their dealership and Chapman as a whole. He immediately took action. Chuck personally looked into everything and went out of his way to make things right by ensuring I was placed in a vehicle that truly met my needs. He arranged for me to work directly with one of his trusted salesmen, Andrew, and made it clear that when I arrived, I would be handled exclusively by him--no confusion, no runaround. From that point forward, the experience was a complete night-and-day difference compared to what I dealt with before. The level of professionalism, communication, and respect shown by both Chuck and Andrew completely turned the situation around. I genuinely appreciate the time, effort, and accountability Chuck showed in taking control of the situation and making sure it was handled properly. Because of that, I can now confidently say that I am beyond satisfied with my experience and would return again.

Denied my valid warranty claim because of rust on bolts. LOL…read moreThis is fraud and in clear violation of the magnuson-moss warranty act will be filing a claim with GM corporate and AZ small claims court The Magnuson-Moss Warranty Act prohibits manufacturers from denying warranty claims based solely on the use of aftermarket parts or due to conditions like rust, unless the warranty explicitly states such exclusions. Therefore, if a warranty does not mention rust as a reason for denial, the claim should not be rejected on that basis. Then tried to shylock me for a 175$ inspection fee after refusing my valid claim... ugggggg NOT GOOD BUSINESS MY FRIENDS

Pleased to have done business with them! Thank you to the Honda team for taking care of our family…read morecar and, most especially, a huge shoutout to Armando for walking me through the whole process and explaining everything so clearly. He was very patient, helpful, and never once made us feel pressured to do anything that didn't fit our budget. If it wasn't for Honda taking the time to properly inspect our car, I wouldn't have known about the bigger problems we're dealing with. They potentially saved us from spending even more money fixing something that wouldn't have actually solved the problem. Really appreciate the honesty, care, and professionalism. Thank you, Honda, and thank you, Armando!

Certified Pre-Owned Honda - Missing Parts, No Response…read more I purchased my second Honda from Tempe Honda last year, a Certified Pre-Owned CR-V. When I tried to have a roof rack installed at another Honda dealership they discovered missing roof-rail mounting hardware. Chapman Honda in Tucson confirmed that both roof rails would need replacement to install the rack. I contacted Tempe Honda by phone and email requesting assistance. No response. I escalated the issue to American Honda, which said it would ask Tempe Honda to contact me. Still no response. It's been over two months since I tried to contact them. After purchasing two vehicles from Tempe Honda, I expected better. A Certified Pre-Owned vehicle shouldn't have missing mounting hardware, and a dealership should stand behind what it sells--or at least respond to its customers. Very disappointing. I won't be buying a third Honda from Tempe Honda.

Great experience in purchasing our second truck from Earnhardt Ford. Our salesman Fadi did a…read morefantastic job with our time restraints. Also their accessories team was wonderful and worked with us on our options. Thank you Earnhardt Ford!!

Thank you to Service Manager- Josh P…read more I called in with an issue regarding my back drivers side tire. Went from 30 to 11 PSI overnight and appeared to be going flat. I called AAA for a tow, the driver noticed what he thought was a nail and asked if I wanted air instead. I drove straight to the Ford service dept quick lane, which happens to be so close to my house, I could throw a rock and hit the parking lot. Josh came out with a smile and remembered my call. My vehicle was taken straight back and was in and out in 45mins. Turned out it was a small piece of metal, not a nail and I was able to leave with a patch, rather than a $300 tire. Thanks so much for the exemplary customer service and interaction. I will def be bringing my vehicle into this location going forward.

We just purchased a vehicle from them and it was the easiest thing I have ever done and I have been…read morewith people buying vehicles so many times this was very easy. First off, I found the vehicle online after finding what I want. I message them and they got back to me so quickly that I could not even blink an eye. The vehicle looked exactly how it was posted online. On top of that they sent me a video of the vehicle right there at the dealership for me, just to let me know that it's actually there. I was able to discuss prices over the phone get the entire layout before even entering the doors. We were happy and satisfied by the time that we walked out the doors with keys in hand. The best part was the fact that the person who we were dealing with Sam was wonderful. He kept me feeling like I was in good hands and for me that is hard to do. I would 100% recommend them for any vehicle that you're looking to purchase.

Our experience at Lexus of Chandler has always been positive with folks who are amazing, courteous,…read morefriendly, and knowledgable. Through the years, have bought over 3 Lexus vehicles from Lexus of Chandler. In every one of those purchases, Sam Ladd has made it all run smoothly and without issues. Sam has been our sales rep for every deal and he has been completely genuine, aboveboard and straightforward. Service has also been top notch. Have serviced all Lexus vehicles here at this dealership where Miss Misty Darling, our service advisor, is simply phenomenal. Miss Misty is beyond knowledgable able to shine with her expertise of vehicle service needs. At the helm is general manager Randy Usery whom has always been approachable and kind. Another gentleman, sales manager Greg Walling, works in an old fashion honest manner. Inclusively, was instrumental in helping locate one of our recent purchase which we were grateful. Huge thank you to all. The wonderful amenities here beside the fantastic service are: Excellent coffee, multitude of snacks, soft drinks, bottled water in a beautiful lounge while you wait. Free car wash when you service your vehicle is a cool perk as well! All together, this great winning team has been fantastic and cannot say enough about the quality of people working at Lexus of Chandler. Try them out, you'll be glad you did :) As always, thank you for reading!

Simply said, money is what you pay & quality is what you get…read more This certainly applies to BMW but particularly to Chandler Chapman BMW, whether buying, leasing or for your automotive maintenance. We reside in North Scottsdale and chose to take our business and make the drive to Chandler and are glad that we did. We would encourage you to work with Sam Karver. Sam is a stellar professional in sales n leasing with a wealth of knowledge on their product. Sam goes the extra mile to get you the vehicle you want with fair pricing in purchase/lease without nonsense. Equally their management team are of Ferris and Steve helped to make the process seamless. Make the drive and ask for Sam Karver, you will be glad you did. We are looking forward to continuing to work with Sam over the coming years.

I have been a loyal BMW customer over 8yrs years, and I've always appreciated the top-tier service…read moreI received when purchasing a new vehicle. Unfortunately, my recent visit left me disappointed in how the dealership handles long-term customers. I came in to have my washer fluid topped off and requested a wash. While this is a minor request, I was shocked to encounter unnecessary drama from an employee, who not only reacted rudely but also gathered other staff to comment on the situation in a way that made me feel embarrassed and humiliated. This was completely unwarranted and unprofessional. There is a respectful way to communicate policies, and this employee's approach was not it. On the other hand, Brandon, Stanley, and Jordan went above and beyond to ensure I was treated with the courtesy and professionalism I expect as a loyal customer. Jordan immediately addressed the issue without hesitation, and all three demonstrated exemplary service, professionalism, and care. They are true assets to the dealership, and I believe they deserve recognition, raises, and consideration for management roles. It is disappointing that after years of loyalty, the customer experience seems to diminish for older vehicles. BMW prides itself on excellent service, and I hope this incident serves as a reminder that all customers new or long-standing deserve respect, efficiency, and care. With proper training and attention to professionalism, the dealership can ensure that every customer leaves satisfied, and the outstanding employees are recognized and rewarded as they should be. My stars go to Jordan Stanley and Brandon

The exact opposite of the reputation used car salesman have. Honest, showed me what was available…read morein my price range without any pressure or upsell. He spent time talking about the advantages of each car and the next day I drove out with the perfect car! Btw... The movie Used Cars, with Kurt Russell, was filmed in Mesa in 1980. Goldie's is sooooo much the opposite. :-)

After a major accident that totaled my car, I found myself back on the market for my next vehicle…read morepurchase. I was very leary of purchasing pre-owned as I have heard so many horror car buying stories of shady salesman, selling faulty vehicles and lacking clarity about the true vehicle condition, so I started my research. It took me close to a month of research, before I found a preowned dealership that still honored integrity. I knew the cars I was interested in and found my way to Goldie's. I was working with another dealership, as I had been pre-approved, but let me tell you what made the difference.. the service at Goldie's ! Through text and email, John, my sales-friend, (I call him) was so relatable and communicative. Walking in I have to admit is pretty cool, in the show room they had a old school IMMACULATE Corvette, a skew ball machine, and arcade games it felt unlike any other dealership I had walked in. The owners son greeted me and asked if I needed anything and to let him know if I did! He was the sweetest teenager. When they say Goldie's is a family business they really mean it ! I was working with John and let me tell you he was so transparent and honest it was like a breath of fresh air. I had considered other vehicles they had but he talked me through the maintenance cost, resale value and common mechanical issues each of the cars I had considered. Once I settled on a vehicle he was able to check for me the maintenance records as well as reviewed the carfax report with me. When I took the car for a test drive he told me to take my time get to know the car and make sure it was right for me. I never felt pressured to purchase. I was having a horrible time in dealing with the insurance payout of my previous vehicle and John was very empathetic in understanding my situation. He had set expectations before I came that with the insurance payout being delayed I may not be able to take the vehicle the vehicle home. I was thrilled with the no pressure atmosphere, and just came to take a look at the vehicle in person, with zero expectation to buy. John and his manager worked magic. I did in fact decide to purchase my vehicle and was able to take it home, there is a small cosmetic issue that I requested to have repaired and he called immediately and got the approval to get it taken care of. I'll be returning later this week to have that completed. I'll keep you guys posted after the service appointment. I had a great experience and I feel I got a good deal on my vehicle and, I felt like my business was valued, my concerns were heard and they've made a lifelong customer out of me ! Special thanks to Goldie's and super special thanks to John!