Buyer beware here! My sister tried to buy a car here and they tried multiple different ways to cheat her in the deal. She put down a deposit in order to get a car while they were doing the "touchups" to the car. The paint needed to be polished, there were 2 holes in the seat they said they would repair and the clips on the bumper needed to be replaced. She picked up the car at night, only to come out in the morning to see the entire clear coat had been ruined. The seat had been replaced by one that didn't match and even some of the clips hadn't been replaced. When she brought it in once she had seen it, the dealer spoke to her as if she was a child, gaslit her and even told her boyfriend to "stay out of this conversation because he had nothing to do with it". All of this had been recorded so if the dealer tried to refute this review, I may post that as well. He tried to keep the money she had put down on the car but she insisted on him signing something saying he would give her the money back. Andy does not do business with honesty or integrity, hard to hear that he says he's a Christian. read more

Big3 AutoMart - Clear coat ruined by dealership - Car Dealers Near Me - Chandler, Arizona

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Lure you in with a "fake contest" The contest says no purchase necessary..but they will not tell you what you've won until you commit to buy a car ..they want to pull your credit ..won't give you a price on a vehicle Very disreputable. Buyer Beware read more

STAY AWAY!!!!!!!!! I purchased a 2013 Hyundai Veloster on November 17. From day one, the car had serious safety and mechanical issues. Immediately after leaving the dealership, the side mirror fell off, the brake light didn't work, the radio and AC didn't work, the alignment felt off, and the rear wiper was missing. The next day, the car broke down in the middle of the road. The dealership kept it for nearly two weeks, claimed it was fixed, and it broke down again the day after I picked it up, leaving me stranded on the freeway once again. Because the dealership could not get the car to work, I had no choice but to return it and receive a refund. However, months later I am still waiting for a promised $300 tow reimbursement. When I followed up, they mentioned how they are "still in a process and have been busy". The last phone call I was told that the car's issues were my responsibility, the car was fine and they don't want to refund anymore, despite being assured I would be refunded. I call weekly and am always told someone will call me back--they never do. Throughout this process, employees downplayed the seriousness of the problems, made it seem like the breakdowns were "no big deal," and provided conflicting or misleading information, which only added to the stress and confusion. I rely on my car for work, and the repeated breakdowns happened on my way to work, putting my job in jeopardy multiple times and I was not provided a rental vehicle. Despite documenting all issues with written complaints and photo proof. Due to the lack of accountability and resolution, I am now filing a complaint with the Arizona Attorney General. I strongly do not recommend this dealership. Once the sale is made, customer safety and support disappear. They do not care about you and will sell you an unsafe car. read more

Upon arrival, it appears they have some nice looking vehicles. But, I'm surprised it's called a Superstore since the lot, nor the interior are very large. I stopped by because I was lured in by a drawing/promotion. When entering the sales office area, it was chaotic. A gentleman approached me after a few minutes. He said he'd get someone to assist me. He walked outside while I stood by the door. Then, he said it may take awhile due to him being unable to locate anyone from the outside company who was handling the promotion. I explained I wasn't interested in a new vehicle for several reasons. He told me most people who had stopped in had only won $2. If I were his sales manager, I'd be upset. If employees aren't enthusiastic about the promotion and are speaking negatively about it, it doesn't reflect well on the dealership. Also, I should be happy. But, I was quite shocked he didn't try to sell me a car. Maybe, he was just too busy and thought I was a waste of time. You just never know who might make the next purchase and who they may know that they can refer to you. The experience just left me unimpressed and with a negative view of this business. read more

I saw a truck online shot a message Was given a call in a matter of minutes They have a good 3 party bank for first time buyers low APR . I would recommend for a fist time and credit builder I was assisted by Nicole i kept in touch and only in a matter of days I was able to get into this big truck that most dealers give me issues. Late on the review I also had some minor issues and I took it in and the owner prioritized the issue read more

Big3 AutoMart - Car Dealers Near Me - Chandler, Arizona

Notice the previous reviews are old and I believe they have had a change in management. Our car search began almost a year ago. After many dealerships took advantage of my 18-year-old daughter and proceeded to destroy her credit. We decided to put our search on hold for 3 months and when we began searching it was more of the same. Dealerships claiming to have a 1st-time buyers program, etc. This would all prove to be untrue and we would once again put our car purchase on hold. For the last 3 months, we have rented a car weekly. We were paying almost $1600 a month for a rental car. I decided we could no longer sustain the weekly payment and I would have to find a vehicle I could finance in my name. I actually had planned on going to a dealership across the street but they had maybe 3.5 cars on their lot. At Big 3, I met Nestor, he was what a salesman should be, excited about helping you achieve your goal but also not forcing you into a vehicle you can not afford. Nestor listened to all my concerns and vowed to help me find a vehicle. I only spent a couple of hours with Nestor at the dealership but I was approved for a Hyundai Elantra and I love it. I was of course skeptical and waited for something to go wrong. But it didn't. Over the last 4 days, I have put over 500 miles on my car. My son attends NAU and he recently had a birthday, which required one round trip to Mayer and another roundtrip to Flagstaff. It's a small car and I was concerned if it could handle the weather up north. The car performed amazingly and I was never concerned about our safety. There are a couple of small items that need to be fixed Ie. the visor is falling off, the child locks are on (no there is not a thing in the door), and the windshield wipers when turned off, stay in the windshield and the fluid is out, and the radio keys sometimes stick. These are all MINOR issues and I know they will take care of these for me. I have had some awful experiences and I write about them all. But what most people fail to realize is also write good reviews when the service is above and beyond. Thank you, Nestor and team! read more

Big3 AutoMart - Car Dealers Near Me - Chandler, Arizona

BUYERS BEWARE!!! Called the business to confirm they had the vehicle we wanted. Drove clear across town to see it. Test drove the 2007 Jeep Wrangler and was ready to do the paperwork to then be told that the General Manager sniped the vehicle and sold it to someone else on the phone. I was ready to throw down cash for the Jeep. Stay away from this business. They do not care about customers or their employees. That was 100% wrong to steel that sale from that salesman. Spend your money elsewhere. read more

this place uses fake ads to make it look like you won 100,000 dollars or two free cars. mailed in the mail, what a waste of time but thats okay it bad karma on the busniess just fyi read more

For the buyer- $499 for dealer fees, $998 for a ceramic clear-coat application, + taxes. Account for an extra $1500 from sticker price BEFORE taxes. Their "room" for negotiation is in the "ceramic coating" which I wasn't convinced it had for the vehicle I was interested in. Experiences below: Mom and pop dealer with good seeming people. I've been on the hunt for a specific car with configurations that are somewhat hard to come by so I flew in (tickets were cheap) to look at the car because I was 95% certain I was going to buy the car. I arrived saw the vehicle and was surprised on the paint chips, scuffs, glue and general asymmetry. This was an older car so wear is expected but not to this extent of course pictures don't show this. Test drove it and noticed a few mechanical things that would need tune up or repair (transmission, blower motor, electric wiring, suspension). Tried negotiation to account for the faults but they wouldn't budge and wouldn't remove the cost of the "ceramic coating". Left and took a flight back home cause I couldn't justify the cost even though it was well within my budget. They were asking for a good-excellent condition price for a less than-fair vehicle. Owell. read more

Sleaziest dealer in AZ. Bought a car from them over a month ago, being told that it was $199 a month, paid 2 down payments, which was also weird. Got a notification today 10 days after my November payment that they're billing my payment.... Again... I called the owner to find they snook a double monthly payment into my contract that was NEVER spoken of, nor have I ever heard of on a car loan. So $400 of month is what was supposed to be on the paper work... This place is sleazy used car sales right out of a movie! I will be pursuing this further to make sure nobody else gets screwed like this again! Buy your car ANYWHERE ELSE! read more

My mother in law literally locked the keys in her car and she was trying to figure out how to get them out. She called big 3 to let them know and MICHELLE (literally the most rudest person) gave her attitude saying that she needs to pay her last payment before they could even help her. So we had to get a little financial help and make the payment. But once they got there Michelle was rude and said that my mother in law had to leave her phone there in order to receive the spare key. And then Michelle then preceded to tell my mother in law that "this is a dealership, not a locksmith" very rude person. I'm tired of hearing her complaints and comments when I call to make a payment as well. I only gave it one star because you can't give it 0 stars. read more

WORST. CAR BUYING. EXPERIENCE. EVER! Do not go to Big 3 Automart in Phoenix if you expect to be treated with respect, be taken care of as a customer and get a good deal. Furthermore, the manager STOLE $313 from me after the sales process! Read on to find out how. I flew into AZ from CO to buy a Tesla Model 3 from these guys. I did appreciate that unlike other dealers, they agreed to hold the car for 24 hours without a deposit. But that's where the niceties end. First off, the pics the salesman sent me showed a filthy car inside and out. When I arrived, they gave it a quick wash and a half-way decent wipe down. Seriously, you're trying to sell a $30k car and you don't even get it detailed?! After excitedly looking over the vehicle the dealer comes out and tells me I can take the car out but not get a real test-drive because the day before, they realized the Tesla was stuck in "valet mode". That basically means you can't drive over 70 MPH, the acceleration is dramatically choked down in "chill mode" and the seats can't be set to your specs. Worse, they knew this for over a day, had me fly out anyway. When we talked about how to fix it they said, "...we don't know anything about Tesla's so YOU need to get in touch with Tesla to fix it". YEAH - these assholes actually put it on ME to figure out how to solve the issue so I could drive the car and sell it to myself. After nearly 4 hours I did get it sorted out with Tesla Service and was OK buying the car and driving it back to Colorado. So, I said to the sales guy, let's talk about price because after this experience you definitely need to come down a bit. Nope! The manager Dominic refused to budge a single dollar!! I walked into his office laughing, "You gotta be kidding me! After this terrible experience spending all morning fixing your mistake, you're not going to negotiate on price at all?!" He claimed that he was already barely breaking even at the near $30k price tag and without even looking up from his computer screen, rudely said, "...I'll take $90 off so you can feel like you win here". Dominic's conduct and mannerism was down-right shocking and disrespectful. I wanted the car badly and bought it anyway. Fast forward a couple months and it's time to register the car and my local county clerk tells me I overpaid $313 in taxes. The dealer collected too much sales tax and my only remedy is to get them to pay it back. Of course, Dominic refused to send me a penny saying his hands were tied. No surprise there, but it truly sucks to be taken for a chump and then robbed of several hundred dollars more, months down the line to be reminded of what a horrible company and person I had to deal with to get my dream car. read more

Very friendly staff honestly was always a approach on there side when questions were ask about certain cars. They Worked with you had a family atmosphere. A refreshing experience you usually don't get when going to dealerships. Thet got me in a car that I wanted!!! read more

Big3 AutoMart - Car Dealers Near Me - Chandler, Arizona

BUYER BEWARE!!! First off you do not want to buy a car from this dealership! My nephew moved to AZ from TN. 20 yrs old and they didn't give him credit for his trade in and paid $2500.00 on top of that! The overpriced vehicle wasn't worth the money and then on top of that interest rate was 24.9%!! Moved back to TN making 2 car payments a month, with slick tires, battery died, and the brakes went out and had to have them repaired! We called when he moved back to TN which was August of 23 to get payoff, he's making his payments and never late. Called yesterday 2/5/24 and the payoff is the SAME as when he got back! These people are the definition of sleaze and crooks! Took advantage of a kid that didn't know what they were doing to him. My lawyer is taking this matter up now! read more

This dealership is really recommended we bought a 2015 GMC Sierra they gaved us a really good price for the truck there very kindly and honest Nestor Santillan Ortiz is really recommended and gives good price.. read more

This dealership does not honor the 500 mile two week warranty. I will need to sue for the down payment and be without a vehicle. I bought a 2011 Dodge Avenger on 3/11/2023. The check engine light came on while driving home on 3/11/2023. I took the car the car back on 3/13/2023. I went back on 3/14/2023 and picked the car up. Drove the vehicle home again the check engine light came back on again while driving home. I talked to both the head mechanic Jesse's and the dealership manager Dominick and was assured the vehicle was going to be fixed, but have just got the run around even though the car was under 500 mile two week warranty. read more

This dealership cost me $7000 for a factory recall $100 part on a vehicle from their lot. Their inspection is a joke. read more

Purchased a vehicle from the lot. And it's been less than 30 days and I've had it in the shop three times already. The lights that were on the dash when It was purchased and we're guaranteed to be removed are back on .literally 24 hours later the lights are right back on every time. I don't even know how they got it through admissions besides just enabling and disconnecting the sensors. Personally had to coach checked on the same time and every time it's thrown the same codes.This was my son's very first major purchase. He just turned 18 and bought this vehicle. And it's unfortunate that lots like this don't Rectify issues as indicated. Buyer be careful while they have a fantastic first time buyers program you get what you paid. Jesse the technician in the service department repeatedly gives us the runaround. The service manager never calls back and the finance lady Shakira or Shinarmar has the worst attitude ever. In fact after numerous text messages indicating that she did not receive the down payment in which she did and instead of researching it and coming back to issue after readearching it in a respectful manner she negated and argued it for over 30 minutes and continue to send Confrontational text messages and reverted to calling personally and threatening -all of which was recorded. When asked to no longer text she then threatened to repossess the vehicle because we wanted to opt out of receiving text messages? Yet we provided an alternate phone number for her to contact . completely unacceptable a unfortunate. Bob our sales agent was incredible on the initial visit but this had turned into something absolutely ridiculous based on issues with the vehicle they sold and their accounting corporate office , payment clerk being and the inability to audit Accra correctly. # behumble. read more

My husband and I just purchased a car here. The sales representative, Scott Maynard, was helpful. He followed through with what he said he was going to do and helped the process move smoothly. We appreciated his responsiveness to our questions. read more

Brisa was amazing! Not only did she try and help me get the best deal but she was so genuine and nice through the whole process. This was my first car purchase and she helped me get the lowest payment for the best value. Not only but after I had purchased my car she had gotten the tire sensors for my two left tires without charge! If you're going to buy a car here ( which I highly recommend) I suggest going with Brisa, she will not disappoint!! read more

Everyone at Big3 is friendly, no hassle and go the distance to get the deal done! My husband and I are in the rebuilding stage and Big3 came through and gave us a chance! For that, we are forever grateful! You won't be disappointed! We LOVE our Titan!! :) read more

I recommend no one buy a vehicle from this dealer. They have poor customer service and don't tell the truth when selling you a vehicle. Complete rip off. read more

Bad business They buy auction cars...resell for a premium... Hide behind as is polices Beware!!! Shady business practices Stay away from any dealer that advertises TAX Return as down payment!!! They are not Animal friendly If you do buy a vehicle make sure it has a proper extended warranty read more

This is our households 4th vehicle we have got from Big 3 Automart. My last one I had for 3 months before it had been totaled in a car accident. Came back for my most recent vehicle. A 2009 Honda CR-V. Had it for two weeks and two days and had to have it towed home cuz it wouldn't start. When we finally got it home we checked a few things and turns out it is a starter issue. Contacted Big 3 Automart to see what they could do to help me with this situation since I have only had the vehicle just over two weeks. Was told they could repair it for a discounted price. How is that right? Any other reputable dealership would repair the vehicle at no cost after only having it for two weeks. I thought this was a good place to buy a vehicle from but after the response I got this morning I won't be recommending anyone buy a vehicle from Big 3 Automart. Only reason they got a one star is because it won't let me leave no stars. Signed, Pissed off in Buckeye. read more

Great place to buy a new vehicle. Everyone was friendly and the whole process was quick and easy.

Awesome little car dealership. We got a great deal and everyone was very nice and accommodating. We had an issue with the AC about a week after we purchased the vehicle and they fixed it free of charge with no issues. Ask for Bob! read more

Big3 AutoMart - Car Dealers Near Me - Chandler, Arizona

Easy To Get A Car Here BUT NOT EASY TO GET GOOD CUSTOMER SERVICE. They will literally argue with you about there own covered warranty's and will postpone any help they do offer. Mechanics can't speak for them selfs will run and get management for any questions asked. Management Will even argue about the warranty's that are offered. Not recommended for first time buyers. Or any buyers at all. Unless ur desperate for a vehicle. Bring your customer service up .! *ZERO STARS* (3-23-2019) read more

My worst car buying experience by far.. I had the sassiest car salesmen ever(bob). Would not come back and buy another car from them. Initially he was nice and what not but he started giving us attitude and had a condescending tone towards for whatever reason so it's only right I give him attitude back ... so we end up getting the car and sign everything we had to only from him to call us back the next day to sign more stuff.. mind you it's a 45 min drive both ways.. so he offered to meet us somewhere halfway and wouldn't tell me where he would be willing to meet and wouldn't tell me what time would be best. Literally said and I quote "figure it out" and hung up. So I call up asking wtf his deal was and Mf told us to either come in today or tomorrow or return the car ... like wtf ? If I didn't love this car already I would've most definitely.. I'm assuming he threatened us to come in that day or the next was so he could probably meet his end of month quota read more

I am not one to leave bad reviews. Save yourself the headache, run away fast from Big 3 this place is an embarrassment to car dealerships. Jason (Manager) absolute criminal, ripping good people off. I went in took the time to make the deal just to get a piece of crap vehicle that was completely unsafe. As a former mechanic & auto performance shop owner. I was totally lied to about their ASE mechanic looking over car prior to purchase. On the ride home I could tell car had prior major issues & dangerous front/rear suspension issues. Got vehicle on Saturday afternoon drove home & parked it. I returned vehicle Monday morning as they were closed Sunday. Then their mechanic told me that I needed wait 4 days before they could look at it. I then said I wanted to return vehicle, which they said they would exchange for another. The other car (2008 Maxima) was $9,995 which had a sign on it, but then added an additional $4000 to make it $13,995 & tried to sell it to me for that price. Told them to take their cars & shove it. Big 3 then put on my credit the car was repossessed. Which was a Complete LIE car was never repossessed. They refused to return my down payment of $1200 & then when I sent them the Small Claims Court notice this criminal dealership ignored it. BUYER BEWARE unless you like getting screwed over. **Update** 3-9-17 These criminals of a Car Dealership just keep getting worse. Some how they weaseled their way to add a BS $2313 to the balance. 10-08-16 Crap car returned within 24hrs. 2-20-16 Jason called me trying to be a hard ass, then told me to quit being a little girl & make payment arrangements. As a business owner of 16yrs myself this moron would be FIRED. I guess the owners at Big 3 AutoMart allow employees to act like jackasses & rip people off. They claim they closed account 11-17-16, On 3-9-17 added $2,3114 to the balance of car. TOTAL LIARS read more

I recently purchased a car from Big 3 Automart in Chandler and I LOVE it so far. I got my vehicle at a great price and Bob helped me out with purchasing it. The whole process was easy thanks to him. Great guy, great company. I am referring EVERYONE to Big 3 Automart if they're in the market for a new, used car. Ask for Bob! read more

Great place to get a vehicle Dominick was very helpful and honest with me they take there time to gett you a good deal aNd into a vehicle I would highly recommend anyone that wants a new vehicle go talk to Dominick and see what he can do for you read more

Terrible service! We bought our vehicle three months ago and just barely received our license plate this week! According to the general manager they may not have even had the title for the vehicle at the time of sale, but whether that is true or their incompetent people couldn't simply submit a registration form to the DMV right the first time, the end result is the same, if you buy a vehicle from them, you very well may run through multiple temporary tags before finally receiving registration. Will never return to this hole and would not recommend this place to anyone either. read more

Never will do business with this place again. The day after we bought the car the brakes went out - took do another place and found out the brake caliper bolt was missing!!! Our kids were in the care and the brakes would not work. Took it back after another place had it fixed to have them check it again. Brakes went out again yesterday with my kids in the car. The A/C went out 2 days after we bought the car. My husband called today and Sean said we are 'making stuff up'. This place is a scam do not buy anything from them. read more

We stopped at Horne Motors at quickly look at what they all had. Ivor was quick to come out and offer his help. I explained that we were pressed for time and what I was looking for. After looking at the cars available I test drove one i liked and an hour later was driving it out of their parking lot to go home! They were all extremely friendly and had great customer service. Special thanks to Ivor for everything! I'd recommend this dealership to anyone looking for a great, quick car buying experience. read more

Fabulous place with excellent customer service. The entire process of purchasing our vehicle was quick and efficient. Dom had all of the paperwork completed and ready when we arrived. He was friendly and helpful during the process. He made sure to walk through the features of the vehicle with us and answer any questions we had. This is the second vehicle we have purchased from Big 3 Automart and I'm sure it won't be the last. We have referred multiple friends and family to this place. read more

My father owned a car dealership, so I grew up in the industry. Despite that, I chose another professional path. That said, I enjoy privately buying and selling cars, and have done about a dozen deals in the last few years. If you are honest with people, and they are honest with you, it can be an enjoyable experience. Unfortunately, that was NOT the situation with Big 3 Automart, and in particular a salesman there named Scott. I was searching to replace a car for my stepson and found one online at this dealership. When I called, Scott told me that the car had just been sold, but that they had just taken one in that was "a better, cleaner car" than the one I had inquired about. I drove to Chandler later that day to discover that the car needed body work, the a/c didn't work, and that the center counsel (radio, NAV, back-up camera, etc) was not functional. With Scott's and the manager's written assurance that all would be repaired for the offer I made, I left a deposit check. The next several days Scott was virtually unresponsive to my texts and calls asking how the work was progressing. Five days later, I finally got Scott to answer the phone, and he informed me that the center counsel was going to cost the dealership more than they had anticipated. He then told me they could no longer honor the written, agreed upon offer, and said if I wanted the car that I'd need to increase my offer. This place is a poster child for everything wrong with the used car business. Do not do business with these people. read more

My stepdaughter purchased a 2016 Ford Fusion in February and had a check engine light come on a week after. Took it back & they replaced catalytic converter with no questions. Light came on again recently-they had us bring it in and determined O2sensor was bad. They replaced both sensors @ no charge. This is a very professional dealer and I must commend Shawn for his attention to this problem & I would highly recommend them if you are in the market for a car. read more

I was pretty reluctant to by this Porsche turbo because it had over 138,000 miles on it but the price was so good I took a chance. I was hoping that I'd get more for my trade in but whatever. I just got my car back from the dealer yesterday over a problem that I noticed in the steering from day one. I paid $1590.00 to get it fixed. The car rides like new now and I'm thoroughly happy with the job that they did. Someone compliments my car pretty much every time I take it out. It's the fastest, best looking car I've ever owned. I've owned it for almost 9 months now and the novelty hasn't worn off yet. The guys at JBA were great. read more

Purchased a car there almost 2 years ago and it is still going strong. Initially, the transmission went out shortly after purchasing it. However, it was my error since when I purchased the car the "AT" light was on which I thought meant that the car was in Automatic mode instead of the tiptronic manual. When I called Big3, they told me that I could bring the car back and exchange ti for a different one or get a full refund. Instead, I opted to use the ASC aftermarket warranty that I purchased from them. The warranty covered a full transmission replacement from a Mazda dealership. But I could've chosen any certified mechanic to do the work. But, most importantly, Big 3 had excellent customer service, an awesome selection of cars and fair prices. read more

I love Carvana no B.S. I dislike Big 3's dangerous cars.I spent 11,000 dollars on my F150 I got through Big 3.The Nightmare started about 2 years ago trying to buy a Nissan Xterra check engine light comes on soon as I leave the lot.Big 3 auto mechanic god knows where they found these mechanics couldn't fix it.So for about 2 months was dealing with this issue then finally they had Sun Devil Auto look at it.So they finally took this dangerous vehicle off my hand and let me get a F150.Did they give me a discount you would think,no spent more money.I Take it home and went to drive later that night and wouldn't you know the headlights didn't work. This place doesn't know what they are doing or how to do a 150 point inspection.So I paid out of pocket to get headlights called Shawn and they reimbursed me my money but the lady who handed my check was very rude.She must of missed her calling on Jersey Shore and is angry at the world.In less than 8,000 miles of driving this F150 I've spent about 11,000 dollars to keep this F150 nightmare from BIG 3 AUTO running.. Rebuilt engine etc.This is why I'm going to stick with Carvana the Toyota I purchased from them was a dream come true no B.S salesman or lady passed her prime accountant.The car was delivered to my house in PERFECT shape.Carvana knows how to do a 150 point inspection and I have no not one check anything light.Car is clean and perfect.I hope this review stops crooks like BIG 3 AUTO from getting any business because they should not get any business.Cant wait for the generic response on how they can address my concerns.Well if they really care they will contact me in person and address the F150 with a chunk of cash. God bless anyone who reads this review and go through Carvana. I'm all about truth about my experience. read more