I'm very pleased with my two separate interactions at this dealership. I made an appointment and was kept informed throughout the entire process. Lola even went the extra mile and emailed me a short video showing me part of what was being performed, which I appreciated! A few days after I received a follow up call and emailed a questionnaire. Both Scott Hageman my service advisor and Ernie Averado from the customer experience department were both professional, attentive and friendly. I felt very happy about the exceptional level of service I received yesterday! read more

Service dept forgot to tighten the lug nuts on a rim of a family member's electric vehicle, one lug nut therefore fell off and another was about to fall off, and a terrible accident almost occurred with my wife and daughter in vehicle. Also returned vehicle covered in bird droppings. Really wish they'd do better. Hopefully a review by Porsche NA will cause them to step up and improve as currently they are a stain on the Porsche brand. Tried reaching out to owner on Linked In but he wrote back to me quickly and harshly saying I was probably making false allegations before he even looked at the photos or videos or his own service records. I told him that isn't a nice way to treat customers but he let his personal anger come through. There are lessons to be learned here in how not to treat a customer, lest you have less customers. (Owner of dealership claims it's not his fault because he hired a 3rd party to fix the rim and it's that 3 party's fault even though he hired them, took the car to and from them, brought it back to his dealership, and then he delivered it to us with loose lugnuts). UPDATE: As an update the owner falsely wrote below that there was no bird poop on the vehicle when it was delivered back to us along with other falsities. The photos attached prove otherwise and as you can see the car was still on their flatbed being dropped off when the photos were taken. He also falsely wrote that we hadn't informed the dealership of the bird poop. The attached screen shot proves that wrong too. In life we are lucky that we have choices, you can choose to spend your hard earned money with someone like this person below who writes multiple pages blaming their customers, or someone who genuinely believes in taking care of their customers and owns up to mistakes. The choice is yours!! read more

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Worst Porsche Dealership in the nation. Zero enthusiasm here. No hi, Hello, How are you and I've been here 12 times now. Know one even greets people here coming in or in passing. Very cold feeling place. When you're here they make you feel out of place. I came in after working out as i do BodyBuilding to ask about about a Code Reading. I go up to the parts and I wait seven minutes. I finally get a guy. He says after saying i would like to see my codes please? He says they can't i need to speak to anyone service advisor. None on staff at the moment. I see a service something he says we can't do that. They need to bring the car in the back. I say ok can we do that. *Note I'm looking for a code which is MAX 4, minute to do. He says you will have to wait 2+ weeks to get that. I'm merely shocked at this point to read a OBD2 Code? He than says it will cost me $200+ Dollars. I almost said you gotta be fing me. I just want a code that's stored. Ridiculous know wonder why six of us in chandler don't go here. They all have similar reviews as well. This place lacks any sort of enthusiasm or energy it's as quiet as a library in here everytime. Not to mention the guy is looking me up and down obviously judging me by my looks (Gym Attire) This place is more dead than a funeral home. The other part no conversations (Ever) made back at all it's 80% me and than it's nothing but one liners no you have a Porsche cool. How do you like it? How long have you had it? Nothing is told him I race them no enthusiasm no question no response. I worked in the medical industry for 14.8 Years and I dealt with a lot of practices but this place takes the cake. read more

Service is outstanding...staff is eager to help and give assistance. Don't expect any big discounts. You are paying for Dealership experience and expertise. read more

I live an hour from Porsche Chandler and had an issue I needed resolved. Scott was able to diagnose (and suggest a fix for) my issue via photographs and texts. It saved me several hours of travel and waiting time. I'm very happy! read more

I would never trust Porsche Chandler with any car ever again! I took my car in to be repaired. No communication! Awful customer service. When I did finally get my car back, I pulled into my garage, opened the passenger door (part to be repaired) and a part fell off my car. After back and forth for weeks the service manager tells me that the part was broken when I brought the car in. Complete lie. But let's entertain his theory, if it was broken when I brought the car in, why would you put a broken part back on when that was the very thing the car was in to have repaired?? Makes no sense. $1222 to repair a passenger window and I'm called a liar over a $30 part. Just an awful overall experience. Never ever ever again would I trust my car to Porsche of Chandler. read more

Porsche Chandler - Broken part dealership tried to caulk back on in hopes I wouldn't notice. - Car Dealers Near Me - Chandler, Arizona

These guys are supposed to know their Porsche Classics yet these clowns didn't know Jack about getting a wheel lock key for my '94 964. The "advisor" told me to go then them drilled and risk damaging my original Cup 1 wheels. Unacceptable!!! The gentleman at Porsche North Scottsdale knew exactly which wheel locks I had, came out to my car with a master set and matched up the key and $36 later I was able to remove my wheels. I'm so upset that this dealership has the Porsche Classic status yet they don't even know what a 1994 Targa is let alone what wheel lock key set works with these cars. This experience was exactly last year by the way, but I'm In town again and recall this nightmare. Porsche Classic my ass!! read more

Porsche Chandler - Porsche North Scottsdale to the rescue!! - Car Dealers Near Me - Chandler, Arizona

I purchased a new set of tires for my 2014 911 Carerra from Porsche Chandler today. I chose the dealership over the retail box tire store I usually use for my other vehicles because they were competitively priced Michelin tires. Dakato was my Service Advisor on this visit. He kept me informed of the process while I waited in their customer waiting area. The overall experience was exceptional. I recommend the dealership without reservations. read more

I cannot recommend Porsche Chandler enough. As a repeat customer who has purchased 4 cars from them and traded in 2, I have experienced firsthand their outstanding customer service and dedication to providing a seamless car buying experience. Haydn Howe, in particular, has been incredible. He has helped me order some very rare cars. Haydn has always gone above and beyond and is always available to answer any questions I may have. Chris Pauken has also been a great help. He made the car-buying experience very easy. The dealership itself is very impressive, with a modern and clean design. The showroom is spacious and elegantly designed. The entire staff is friendly and knowledgeable, creating an overall exceptional experience that is unmatched by any other dealership I have visited. They have exceeded my expectations in every way possible and I plan on continuing to purchase cars from them in the future. read more

I was impressed by the lack of knowledge, the lack of communication, and the lack of integrity I experienced at this stealership. It takes 7 to 10 days (read: 15) to get a $100 refund check. This experience was so enjoyable that I traded in my Porsche the next day at a nearby dealership. P.S. They damaged the paint on the hood and hoped I wouldn't notice. read more

Porsche Chandler - 99.9% sure it didn't look like that when I dropped it off - Car Dealers Near Me - Chandler, Arizona

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5 Stars!!! Excellent, no-pressure experience. We found exactly what we wanted, and at a very fair price. We left super satisfied, and when we came back a few days later with an unusual request, Porsche Chandler went the extra step to resolve the issue, happily and without resistance! Extra shoutout to Sales Rep Miles, who was always polite, personable, knowledgable and professional every step of the way. We will definitely keep them in mind for future auto shopping. Go there--you'll love the experience! read more

Porsche Chandler - Love our new 2020 Macan! - Car Dealers Near Me - Chandler, Arizona

I have experienced the best service at this Porsche dealership from the service department! Scheduled an appointment, showed up at the scheduled date/time, and car was done same day. Only downfall was not being able to get a loaner vehicle. I wish they could have gotten me a loaner because I was stuck at the dealership the entire time of my car's service. Went across the street to the bagel place and got breakfast and looked around at the new cars. They had a decent snack/drink bar. I was also able to test drive a cayman and 911 on a separate occasion here. The sales team was one of the best I have dealt with when it comes to test driving a potential new car. I was going to order a build through this dealership, however they do not get the allocations, so the odds of getting my build through this dealership were slim to none, or 5+ years out. I'll definitely continue service here, however will not be ordering builds here, which is a bit disappointing since the service is so great! read more

So I really want to love my Porsche dealer.... Bought my first Porsche in 1976. Bought a new Taycan and the pick up was a disaster....salesperson was too busy to deliver, had other customers at his desk so we ended up having to come back to be educated by others about the car. Well, now, my car is back for recalls and an airbag light. It's been sitting for 8 days as apparently the airbag repair is a big issue and they are understaffed to address it. I foolishly used their valet service (which is now a charge) rather than a loaner. I asked for a loaner as this is getting nuts but none are available. Really? Guess after 48 years Porsche has declined too far to continue buying them. Sad..... read more

I purchased a new 2023 Porsche Macan GTS (special order) to get exactly what my wife wanted (everybody wants a red Porsche). SERVICE UPDATE...PLEASE READ BEFORE YOU BUY A PORSCHE FROM CHANDLER I bought a special order 2023 Porsche Macan GTS...and I had to return it to dealership after only 2 weeks...The vehicle was in the Chandler Porsche Service shop for 3 weeks!!!!. They FAILED to correct the issue (terrible clicking in the rear suspension (safety issue?). The vehicle was "bad" when delivered to me. I purchased this vehicle for my wife's retirement...a "once in a lifetime gift" for her to "cherish" in the future. It unfortunately has not been that event. Her special order Porsche (that we waited over 3 months for) is defective. instead of "loving" her vehicle...she hates it, and I don't blame her...she only had it 2 weeks and then it went to the Porsche service department for 3 weeks.. and now has to go back again? I had to rent a vehicle to go on vacation because my brand new 2023 Porsche was in the repair shop...and Chandler Porsche WOULDN'T allow me to use their loaner. Porsche Corporate contacted me ONCE...then crickets this is NOT what I was told the "Porsche" experience would be.. UPDATE.... Porsche Chandler said they and Porsche Corporate "were trying to reach me"...I contacted/e-mailed Porsche Corporate (CUSTOMER.SUPPORT.REGIONS.WEST@porsche.com) Tue, Oct 31, 9:22PM (6 days ago)...NO RESPONSE from Porsche Corporate read more

Best dealership. I serviced my 2015 911Turbo S from here they have the best in class customer service and smiling folks. My service advisor was more focused on resolving my problems than charging me. They are the best. I would recommend going to this dealership and buying a car from them. Honest dealership. read more

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Bought a new Macan last March. Had a lot of issues with the electronic, the app etc... Had to go back 3 times and they were unable to fix it. Last time I waited 3 hours 1/2 and still not fixed. Supposed to get a call back from them the following week.... Never got it. They don't care for their customers. A "big family of car lovers"? Really ? No way Don't go there, they're unhelpful and they only care about your money. I traded my Macan for a Lexus this month and it's GREAT! And the electronic works amazing. read more

Porsche Chandlers two responses are filled with lies and they cannot keep their lies straight. In their last response to a complaint filed, they noted two emails I sent in January about the rear window and then later stated the first time they heard of this issue was in April. Go back and look at the email sent about 16 hours after I bought the car Jason Hair of Porsche Chandler. read more

Just completed my second service at Porsche Chandler. I am glad this dealership is available to service my Porsche. This is the service I expect from a Porsche dealership immediate response when calling to set an appointment or get information and being greeted when arriving for service. This was the service I received from my former dealer before I moved to AZ. and Chandler Porsche has not disappointed. I must admit that I did give Scottsdale Porsche a call for both my 40k service and my recent brake job as they are much closer but their lack of response cemented having Chandler Porsche do my service work. Scottsdale Porsche not only never returned my calls for a price request once but twice apparently this request is something that is below them. When I call Chandler Porsche I go direct to either Tim or Dan and get my questions answered immediately. Hats off to these guys you represent the dealership well. Although its nearly 50 miles from my home I will use Chandler Porsche for my service needs. I also look forward to dealing with the entire staff at Chandler when replacing this car. If you want the true Porsche experience give Chandler Porsche a try you wont be disappointed. read more

Taylor the service manager is a class act! I was concerned with the service level and assessment of my cars issues. Taylor stepped in and saved me thousands of $. If your Porsche needs service go to Porsche chandler and ask for Taylor. Guy is 5 star individual read more

Service department was great with my baby (car). Scott in service kept me informed and returned my phone calls quickly and kept me updated!! My car was returned cleaned and with gas as well. read more

Walked in excited to start looking for my dream car and the sales man (who was actually the sales manager with the big office) could not possibly have been more rude, negative and condescending. Never ever. read more

Chandler Porsche is the best. I took my 2015 Targa 4S to have a slight front end issue looked at. The service Mgr Mike knew the issue before we went for a drive to witness issue. Not only did he nail it, he put it on lift to ensure everything was 100%. Super friendly, professional and thorough. Our company buys and services several Porsches at Chandler and they are the best... Thank you Mike!!! read more

My wife and I just picked up the 2022 Porsche Macan that we ordered three months ago from this Dealership, and we were so pleased with the overall experience that we felt compelled to write this additioanl review, as a way of properly recognizing just how wonderful we found it! To begin with, when we custom built our Macan online, we first tried the Porsche Dealership in Scottsdale, and they tried to tack on a $10,000 premium! That led us to try Porsche Chandler, and we got got off to a MUCH better start, when they told us that they would sell us the Macan at MSRP! Then, once the Car finally arrived, and we went down to the Dealership to pick it up, the entire process couldn't have been more pleasant! Our Salesman, Adam, was so clearly happy for us, and that carried through with every additional person that took part in the process! The Sales Manager (Haydn) came over to congratulate us and took a few minutes to chat with us. The two people in Finance (Tony & Bob) BOTH helped us with the next step! Bob got us a much better Finance Rate than we were able to find for ourselves, and Tony helped explain the different Service Programs that their Dealership made available, so that we would be able to save substantial sums on future maintenance and potential repairs. But he did so in a very informative but low key way. We were not pressured to purchase any of their Service Programs, and we ended up buying two of their programs and not buying two others. And Tony could not have been more relaxed and friendly throughout. Even the two ladies at the Front Receptionist Desk could not have been more delightful! Both Lisa and TL were cheerful and welcoming, and really made us feel at home, there! Finally, getting back again to our Salesman, Adam, we wanted to give SPECIAL commendation, since he was the person that we had the most contact with down there, BY FAR. He had been our point person all the way from ordering the car through picking it up, patiently answered every question that we emailed or called him on, over the entire three months that we had to wait. And we had a LOT of questions! Lol! He also was the person who helped explain all of the ins and outs of how the Macan worked, once we got down there to pick it up, including pairing our Cell Phones to our Car, and pairing the Remote Controls to our Car, for our Community Gate and our Garage Door! He took a good half-hour, at least, in going through everything with us and performing those extra tasks! WOW! We can't recommend this Dealership highly enough! To anyone thinking of buying a Porsche, THIS is the Dealership to use! You won't be sorry! read more

I have been trying to get a repair on my new Porsche and I only get voicemails. I leave a message with my phone number and nobody returns my call. This is so frustrating!!!! read more

I would not recommend bringing a car here for service. They have had my car for over four months and yet I cannot get a phone call to give me an update. I feel like I have to harass their service department for someone to call me back, which isn't the customer service I would expect from a luxury brand. For example, I was told on 8/25 my car would be done 8/27 and that they would call me. They didn't and when I called, they wouldn't return my calls. Called the next week on 9/1, no call returned. I had to call three times on 9/9 to be told that I would get an update on 9/10, and I didn't. This is just two weeks of what all summer has been like. If you get Mike L. as your service advisor, I highly recommend asking for someone else who wont promise you call backs that never happen. read more

I was attempting to purchase a Porsche Sport Turismo from this dealership and their salesman by the name of Christopher Sommerfield was helping me or really working against me as he never followed up with me! Absolutely no customer service. I thought we we finalizing a deal in which he never called me back after he was taking the deal to his management only to find out days later that the car sold and not to me. I emailed the General Sales Manager Hayden Howe with my concern with absolutely no response from him either. With a Porsche brand one would think a level of customer service would be present but definitely not at this dealership. read more

Just a horrible service. Went in for an oil change and was told it would take 2 hrs. Took my 3 weeks to just get that scheduled. I waited in their lounge. After 3hr 15min I had to go ask how much longer. I went to see my service advisor and he was chatting with a mechanic for 4 minutes (yes, I did time it as I was very upset at that point). Never acknowledged my existence. Then finally turned to me, and when I asked how much longer just laughed. He apologized saying he was very busy as the only advisor there. My car was done for 15 minutes and he was surprised it was done. I would have had to wait longer if I did not take the initiative. I received a call about my service from this dealership after a few days and told them what happened. No call back from a manager so I emailed Porsche directly. The next day I did receive a call from the manager full of excuses and apologies. A week later I received a standard cut and paste from Porsche HQ saying yada yada yada. Even though I will have to drive 30 minutes to the Scottsdale dealership, I will gladly do so to avoid this place. I suggest you do also. The 2 stars is for the excellent receptionist who was so nice and friendly and the quality of their lounge area. The rest was just garbage. read more

This dealership is very responsive and capable of handling service requests and getting parts quickly when needed. However, it is VERY expensive. Don't bother asking for an appraisal on your car because the numbers you will get will disappoint and insult. They have very few cars and the dealership is alarmingly vacant. Probably just a sign of the times. The sales department won't even talk to you about a trade or otherwise. Apparently they are just too busy. read more

Great service. Came and got and returned my car 100 miles away. Took time to duplicate and fix everything. Highly recommend them.

I recently bought a Taycan and went to Porsche Chandler to have the manual unraveled to figure out how to operate it. I was introduced to Yoshi to help me with this. What a blessing! He spent almost 2 hours explaining the operation, including registering everything with Porsche. I have never had a visit to a dealership service department that was as satisfying as this. Yoshi had an amazing knowledge (and patience) of the operation of the Taycan and I would refer anyone to him. read more

I live in California, and bought a pre-owned 2018 Audi RS5 sight unseen from Chandler. This car was traded in 2 days before we bought it, so the team took a few days to sort everything out before we flew out to get the car. The whole team there was great, but specifically Chris Pauken, our salesman was one of the best salesman I have ever had. From taking phone calls, answering txts promptly, and going above and beyond to ensure I knew everything about the vehicles condition, to helping us plan when to come pick up the vehicle. Chris did so much behind the scenes that we didn't even know until we got there, such as getting the car new tires, an oil change, and a new pollen filter. I got pictures of everything, as well as detailed iteneraries about what was going on with the car during the whole process. I would highly recommend Chris to anyone, as he is a professional at this. To wiping down the car as it was being pulled into the delivery bay, to responding to all my questions (I had a lot of them). He either knew it all, or asked the right people, and ensured I never felt in the dark. Thanks again to everyone at Porsche Chandler for an amazing experience, and helping my dad celebrate his 55th birthday with an amazing car! read more

Porsche Chandler - Car Dealers Near Me - Chandler, Arizona

I have now purchased 2 cars from this dealership and find them to be one of the best dealerships I've ever dealt with. I was treated with the utmost respect by my salesman Emil. He was courteous, professional and fair. I have all my service done here as well. They do a fantastic job. I highly recommend Porsche Chandler! read more

Porsche Chandler - Macan - Car Dealers Near Me - Chandler, Arizona

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What a dealership! Beautiful building located just north of the 202 on Gilbert Road. We live in Tucson and come to this dealership because the service is so awesome! The service manager greeted us upon arrival and had a brand-new clean loaner Cayenne available for us to use while our car was being serviced. If you are in the market to purchase a new Porsche, go see Nick Amar. He is a fantastic salesman who will take very good care of you. Nick knows everything about every model of Porsche so he can answer all your questions. This is at least our 4th visit to this dealership and every single time we have had an outstanding experience. read more

I live in Texas and bought a GT3 RS sight unseen from Chandler. They were great to work with, helped arrange shipping and treated me very fairly. From the GM to Finance Manager to Sales Associate they all did a very commendable job and I wouldn't hesitate to buy another car from them in the future read more

Friendly, helpful and knowledgeable sales staff. Average prices on new vehicles. If you purchase a new Porsche here, be prepared to endure the sales closing person trying to encourage you into parting with more money. Many finance department post sale extras are "one time offer" protection options that are very pricy. That kind of "one time only" finance department sales pressure is silly and soured me a bit on this dealership. So, do your research before you go into the finance department to sign your doc's. Ask yourself, do you want/need to spend thousands and thousands extra for tire, ding, etc., protection when you could replace all four tires for less cost than a tire protection package will cost you over 5 years. read more

Dan Sheridan! Service Department. True definition of professional, attentive and detail oriented. So long as you keep up on maintenance on these cars - Porsche will always stand behind them. Dan made sure that Porsche did and was spot on with the repairs, vehicle wash and customer service from the minute you step into the service department. read more

Had our first experience buying a fancy, new vehicle this weekend. We visited several dealerships - NONE compare. We had an outstanding experience with this dealership, especially Emil. I am a "penny pincher" by nature, but my husband has wanted this car as long as I've known him, so it was time to splurge! Emil never pressured us into anything (as we had experienced in other auto-purchases), and he never talked down to us when we had questions (like I said, first time buying a fancy car). The whole car-buying experience here was unparalleled. If you go, ask for Emil! So knowledgeable, professional, friendly, laid-back, etc I could go on! Ginger who handles the $ has been extremely helpful as well. We are SO grateful for this positive experience! read more

I would give them negative stars if possible. Stay away!! These people are terrible, poorly trained, and surprisingly condescending! Service is extremely overpriced. They damaged my 911 and put me through hell to get it fixed. I had to redo the annual service at a reputable dealership due to their incompetence. I complained to GM Jason Hair and it fell on deaf ears. He actually could not care less for their mistakes. Read his response below and you'll be able to tell how they treat their customers. They scratched an immaculate 911 GTS and the level nonchalance was shocking. Bottom line, stay away!! read more

Bought a certified car from the Chandler team in September 2018. The entire experience was seamless and stress free. I had been searching for a certified car for a number of weeks and came across one that was a trade in at the dealership. I filled out a form on their site and was promptly contacted by Scott and Adam who gave me more information on the car and even a Facetime tour. Great communication really helped me feel confident to travel and buy the car. I flew in from SF to pick the car up and was met at the airport and well looked after during my brief visit to the dealership. Ginger, the Finance manager was very helpful in walking through extended warranty options and helped me quickly complete the paperwork. After a 1,000 mile drive home, the car is running great and am very happy. Highly recommend Porsche Chandler. Thank you! read more

I would give Porsche Chandler's service department five stars. I recently serviced a vehicle with another local Porsche dealership, where, although efficient, the experience felt like being shuttled through a production line. At that dealership, the Service Advisor did not seem like he could be bothered to answer questions and it felt like I was routed to a call center queue whenever I tried contacting them. In contrast, my experience at Porsche Chandler felt more personal and less like a factory designed to process volume. Mike U, my Service Advisor at Porsche Chandler, was patient with regards to my questions and highly responsive to texts and emails, offering a level of customer service that the other dealership did not. He was also knowledgeable and detail-oriented, noticing something critical that the other dealership missed. It was also easier to schedule an appointment at Porsche Chandler and I reached a Service Advisor directly when I called. They were proactive with follow ups. I definitely plan on going back to Porsche Chandler for future car services (and also for my next purchase). read more